2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints: engine
447 reports, newest first. Show all
Engine, Oct 7, 2021
Was pulling a trailer and vehicle overheated and caused radiator to leak. Dealer states exhaust fumes were present in coolant overflow tank and states engine needs to be replaced, but refuses to believe this is caused by an EGR Cooler that is under recall
Engine and engine cooling, Oct 7, 2021
The contact 2014 Jeep Grand Cherokee. The contact had received notification of NHTSA Campaign Number: 20V699000 (Engine and Engine Cooling) and the vehicle was taken to the local dealer for the recall repair. The vehicle was repaired. After several months, the contact stated while driving at an undisclosed speed and approaching a stop sign, the contact saw in the rearview mirror that there was steam coming from underneath the rear of the vehicle. The contact kept driving and the vehicle became overheated and stalled. The contact parked the vehicle at a parking lot and added water to the coolant reservoir. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the EGR valve was cracked. The contact took the vehicle back to the local dealer however, the vehicle was not repaired. The manufacture was made aware of the failure. The failure mileage was approximately 151,000.
Power train, Engine, Oct 4, 2021, crash
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while traveling at highway speeds, the vehicle would stall and jerk upon the depression of the accelerator as the FCM and check engine warning lights would illuminate the instrument. The contact stated that he would be forced to pull over and restart the vehicle to resume normal driving. The contact also stated that while at a stop, the vehicle stalled as he depresses the accelerator to the floorboard. Due to the failure, another vehicle rear-ended him at a low rate of speed. The air bags did not deploy upon impact. No injuries were reported and a police report was not filed. The vehicle was able to drive away from the scene; however, the vehicle had sustained rear-end damage. The dealer was notified of the failure and was informed to bring in the vehicle for an inspection. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 60,000. Consumer stated transmission gets stuck in eighth gear. Vehicle stopped in the middle of the freeway had to put it in park and restart to move, happened dozen of times.
Engine, Sep 14, 2021
I was merging onto the highway from an on-ramp and the vehicle stuttered a d stalled. The jeep dealership diagnosed the issue and said it was a bad computer controller 5-10 days for part to arrive then 2 days later I was informed the computer controller wasn’t the problem. Now they think it’s the fuel pump. After searching the symptoms I found a recall for 2014-2016 Jeep’s for loss in the magnetic coating on the tone wheel resulting in possible engine stall. 2014-2016 Jeep’s manufactured between June 9 2014 and March 29 2016. Still waiting for a fix. I was stuck on the side of the highway with my 9 year old daughter for 5 hours! Safety issue!
Engine and engine cooling, Aug 19, 2021
The contact owns a 2014 Jeep Grand Cherokee. The contact received a recall notification for NHTSA Campaign Number: 20V699000 (Engine and Engine Cooling). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The part was not available for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Electrical system, Engine, Aug 1, 2021
Vehicle is downshifting automatically. Burning smell, squeaking/ whistling sound coming from under the hood. Smoking from under the hood tone to time. Car stalling on take off.
Engine, Jul 8, 2021
My jeep has developed the 3.6L Penastar tick. I noticed FCA extended the warranties for vehicles equipped with the 3.6L Penastar V6 but for my model they stopped in 2013. How can I get my year added to that warranty since it developed the same problems as the previous years. We had our jeep at a local dealer in Wasilla Ak for a tune up before our long trip and he didn't mention anything to us even though the tick was noticeable. I then had my vehicle state safety inspection completed (Texas) in 1st week of June and the mechanic told me about it and after some research, my jeep has the same tick coming from the engine.
Engine, Jul 2, 2021
BAD LEFT SIDE HEAD STANDARD CHRYSLER PROBLEM - 3.6 - v-6
Engine, Jun 19, 2021
Large oil leak, could have gone on fire or seized the engine. Turns out the oil filter housing assemble was cracked which seems quite common in this make, mode and year.
Power train, Electrical system, Engine, Jun 14, 2021
Emergency Light stating "Service Electronic Throttle Control " that caused Engine Light to come on. These Electronic warnings cause vehicle to go limp and unable to drive or move causing severe danger on the road when vehicle just shuts down. It is a software issue and requires software flush and update, this issue is so common, dealership knew what i was going to say before I even said it. Recall needed to prevent a wreck and fix before issue shuts down vehicle, and should be recalled to prevent owner's financial repair for a software glitch needing updated by car maker.
Electrical system, Other or unspecified, Engine, Jun 12, 2021
The vehicle reported a low battery followed by numerous other warnings in sequence and then within a few seconds stalled and would not restart. Upon taking the vehicle to the garage, the alternator (and consequently battery) needed to be replaced. Reading other Jeep Grand Cherokee recalls, to me the indecent sounds exactly like the NHTSA Campaign ID: 14V634000 - where ''the alternator fails and the vehicle may stall'. (Manufacturer Campaign Number: T36)
Power train, Engine, Jun 11, 2021
I drove 3 miles to work and pulled into parking spot turned car off went to get out of car and noticed I was over the line started car back up and put it in reverse went to back up and it jumped into park tried it again went back a little and it jumped back into park so I tried putting it in drive and it jumped back into park then I was stuck in the middle of the road and not able to move back In the space I got it in reverse and it would go a little bit and back in to park now it is towed to dealership and they can’t find the problem
Engine, Jun 11, 2021
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while at a standstill, the vehicle was leaking oil. There was no warning light illuminated. The vehicle was diagnosed and repaired. The manufacturer was informed of the failure however, offered no assistance. The failure mileage was approximately 112,000.
Engine and engine cooling, Jun 11, 2021
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 20V699000 (Engine and Engine Cooling) however, the contact was informed by the local dealer and manufacturer that the recall repair would not be performed on the vehicle due to a faulty engine. No further information was provided. The contact indicated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Engine, Jun 9, 2021
According to the recall notice I received in the mail, the EGR cooler needs to be replaced. I scheduled an appointment and took the vehicle in. Upon arrival I was told that, yes there is a repair solution but that the parts are not available. But that they would place an order and notify me when it arrives. It has been several months and still no repair. *Note* I am having to add engine coolant on a regular basis.
Engine, Jun 3, 2021
The EGR cooler was not properly installed by the manufacturer which has caused several failures to the vehicles engine components (such as oil cooler, engine coolant system, and the EGR itself). Additionally, the EGR cooler has an active safety recall due to risk of engine explosion and vehicle fire. The parts and remedy for this recall have been available since November. This repair is covered under BOTH the active recall as well as an extended emissions warranty that was required by a federal judge in the settlement agreement for the emissions scandal which FCA settled with the federal courts to provide remedies to its customers. Thus far, FCA has not honored the terms of this federally required extended emissions warranty on two separate occasions. I have contacted three separate dealers and FCA on two occasions. FCA has refused to assist in the EGR repairs and the dealers have refused to perform the repairs. I’ve not been able to get any assistance from FCA, or the dealers. My EGR cooler is a safety risk and this should be addressed immediately. I have been working to get this resolved with Jeep since March 12th. I need the law to be enforced.
Engine, Jun 3, 2021
The glow plugs are “stuck” and have broken by the service department when trying to remove due to the carbon build up in the cylinder head. The dealerships states because this car is a diesel it needs to be driven and gotten to temperature. I commute a short drive to work. This is a safety issue as I could be stranded. The service manager says he will have my car for over 6 weeks!!!
Engine, May 12, 2021
UNABLE TO GET PARTS FOR THE W79 RECALL FOR THE EGR COOLER AFTER WAITING MORE THAN 6 MONTH. CURRENT WAIT IS MORE THAN 3 MORE MONTHS. THIS RECALL CAN CAUSE FIRES TO BREAK OUT IN THE ENGINE AND IS NOT BEING HANDLED PROPERLY BY THE MANUFACTURER!
Engine, May 11, 2021
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE WAS STARTING HOWEVER, THE ENGINE WAS NOT RUNNING. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TONE WHEEL AND CRANK SENSOR NEEDED TO BE REPLACED. BENNETT CHRYSLER DODGE JEEP RAM (1491 GA-40, KINGSLAND, GA 31548) WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V475000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 122,000.
Engine, May 9, 2021
DEAR NHTSA: I WAS VERY DISAPPOINTED WHEN MY ENGINE DEVELOPED AN OIL LEAK AND THE CAUSE WAS DUE TO A KNOWN MFG'S DEFECT IN THE PLASTIC OIL FILTER ADAPTER & COOLER P/N 68105583-AF. THE DEALER (LANSDALE CHRYSLER JEEP, MONTGOMERYVILLE, PA) STATED THAT THIS PART SHOULD NEVER FAIL, IT'S A KNOWN PROBLEM WITH THE PLASTIC HOUSING DEVELOPING A CRACK, AND MANY THOUSANDS OF THESE PARTS ARE ON BACKORDER BECAUSE JEEP HAS CHANGED SUPPLIERS. IT DOESN'T HELP THAT THE PART IS MADE OF PLASTIC AND IT'S LOCATED UNDER THE INTAKE MANIFOLD RESULTING IN A BILL FOR $977 TO REPLACE IT. I WAS LUCKY AS THEY HAD A REPLACEMENT IN STOCK. I'VE CONTACTED JEEP SEEKING REIMBURSEMENT. FROM A SAFETY PERSPECTIVE, ENGINE DAMAGE COULD RESULT FROM A LOSS OF OIL AND A RISK OF FIRE IF THE LEAKING OIL CONTACTS A HOT SURFACE. MY VEHICLE HAS 86,325 MILES AND IS NO LONGER UNDER WARRANTY. JEEP SHOULD HAVE A REPLACEMENT CAMPAIGN OR RECALL DUE TO THE EXTREME NUMBER OF FAILURES. I HOPE YOU CAN HELP WITH GETTING JEEP TO TAKE OWNERSHIP OF THIS ISSUE.
Power train, Vehicle speed control, Engine, Apr 23, 2021
LEFT HEAD CYCLINDER IN ENGINE CRACKED WITH COOLANT LEAKING TO ENGINE. 2011-2013 WERE EXTENDED ON WARRANTY FOR THIS BUT NOT THE 2014 YET. TO FIX THE 1 ISSUE APPARENTLY REQUIRES REPLACING SEVERAL OTHER PARTS RESULTING IN A ASTRONOMICAL BILL. WHEN GOT BACK FROM GETTING CHECKED OUT THE ENGINE NOW MAKES A TICKING SOUND. ALSO GEAR SHIFT ISSUES WHERE THE CAR WILL SAY IN DESIRED GEAR AND WON'T GO INTO PARK AND STALL OUT. THE SECOND WAS A RECALL BUT MY VIN WAS NOT INCLUDED. GEAR SHIFT ISSUE HAPPENS AT RANDOM AND HAS LEFT ME IN THE MIDDLE OF THE STREET.
Engine, Apr 14, 2021
CALLED FCA AND THEY OPENED CASE #79173434 FOR ME AND HAVE AN APPOINTMENT TOMORROW AT A NEARBY DEALERSHIP FOR INSPECTION OF SUSPECTED OIL LEAKING FROM THE OIL COOLER/FILTER HOUSING AREA AND LEAKING DOWN UNDERNEATH AND ALL OVER MY TRANSMISSION AS WELL AS MY ONTO MY DRIVEWAY...WILL KEEP YOU POSTED ON OUTCOME SINCE MY 5 YEAR WARRANTY HAS EXPIRED BUT I'M STILL BELOW THE .100,000 MILES-HOPEFULLY THE "GOODWILL POLICY" IS APPLICABLE OR THIS ISSUE GETS MORE ATTENTION AND TURNS INTO A RECALL FOR ITS POTENTIAL TO CAUSE INJURY OR EVEN DEATH IF THE OIL CATCHES FIRE. I CANNOT BELIEVE THAT THERE ARE MORE THAN 300 COMPLAINTS INVOLVING THIS CONCERN AND THERE HAS NOT BEEN MORE CONSIDERABLE ACTION TAKEN BY FCA US LLC. THANKS FOR YOUR TIME AND BEST REGARDS, [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*CC
Engine, Apr 14, 2021
OIL FILTER HOUSING OIL COOLER ASSEMBLY LEAKING OIL BADLY. THE PROBLEM IS SO WIDE SPREAD THERE ARE NO PARTS AVAILABLE FOR REPAIR. COULD BE A FIRE HAZARD OIL LEAKING ON EXHAUST
Engine, Fuel/propulsion system, Apr 2, 2021
THE OIL COOLER FILER HOUSING IS LEAKING, THE PART IS ON BACK ORDER FOR UP TO TWO MONTHS, WITH OVER 50,000 VEHICLES IN THE COUNTRY NEEDING THE SAME PART REPLACED. WITHOUT THAT PART REPLACED, IT COULD CAUSE EXTENSIVE ENGINE DAMAGE.
Other or unspecified, Engine, Fuel/propulsion system, Mar 31, 2021
THE OIL FILTER HOUSING IS CRACKED AND IT IS A KNOWN ISSUE WITH MY VEHICLE.ONE MORNING THERE WAS A LARGE AMOUNT OF OIL UNDER MY VEHICLE. AT THIS TIME THERE ARE SO MANY OPEN ISSUES WITH THIS DEFECTED PART THAT I AM UNABLE TO GET THIS PART CAUSE THERE ARE 5800 PEOPLE IN LINE BEFORE ME WAITING FOR THIS PART. I AM UNSURE WHERE TO START TO HAVE THIS RECALLED BUT I WOULD LIKE TO MOVE IN THE DIRECTION OF HAVING THAT DONE. PLEASE HELP! I NEED TO HAVE THIS DONE? I READ ONLINE THAT THERE WAS A POSSIBLE PETITION STARTED FOR THIS VERY ISSUE.