2015 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,360 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2015 reports, 128 involved a crash and 21 involved a fire. 93 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Campaign 16V168000 on NHTSA.gov
Suspension, rearJul 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.
If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began July 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R38. Note: This supersedes Recall No. 15V-407.
Campaign 15V469000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Representative owner complaints: seats
314 reports, newest first. Show all
Seats, Sep 10, 2019
WHILE STATIONARY, PASSENGER SIDE SEAT HEADREST DEPLOYED. NOTHING WAS DONE TO CAUSE THIS ACTION. NO ONE WAS SITTING IN THE SEAT. IT WILL NOT RESET. WHEN IT DEPLOYED, A PART BROKE WHICH IS KEEPING IT FROM RESETTING. AN ONLINE SEARCH REVEALS MULTIPLE COMPLAINTS ON THIS ISSUE. A RECALL SHOULD BE ISSUED.
Seats, Sep 8, 2019
THE PASSENGER-SIDE HEADREST DEPLOYED WHILE BEING DRIVEN ON A STATE HIGHWAY AT APPROXIMATELY 55 MPH. IT RANDOMLY DEPLOYED WITHOUT COLLISION, STRIKING THE BACK OF THE FRONT-SEAT PASSENGER'S HEAD.
Seats, Sep 4, 2019
WHILE SITTING IN A PARKING LOT THE DRIVERS SIDE HEADREST DEPLOYED HITTING MY WIFE IN THE BACK OF THE HEAD.
Seats, Aug 7, 2019
PASSENGER FRONT HEADREST DEPLOYED FOR NO REASON. CAR WAS PARKED AND THE HEADREST POPPED OPEN AND COULD HAVE CAUSED SERIOUS DAMAGE. THIS SHOULD BE A RECALL.
Air bags, Seats, Aug 2, 2019
WHILE SIMPLY DRIVING DOWN THE ROAD MY PASSENGER SIDE HEADREST JUST POPS OPEN. IT SEEMS THE CLIPS HAVE BROKEN. THIS SHOULD BE A RECALL AS I HAVE SPOKEN TO MANY OWNERS WHO HAVE HAD THE SAME ISSUE. THIS IS A SAFETY ISSUE AND SHOULD BE TAKEN CARE OF FROM THE DEALERSHIP AND NOT COST $800.00 FOR SOMETHING THAT IS FAULTY.
Seats, Aug 1, 2019
THE HEADREST IN MY 2015 JEEP GRAND CHEROKEE DEPLOYED. THE VEHICLE WAS SITTING IN MY DRIVEWAY. I TRIED TO RESET IT BUT NOTICED THE CHEAP PLASTIC BRACKETS ARE BROKEN. THE VEHICLE HAS 39,000 MILES AND HAS NOT BEEN IN ANY ACCIDENT. I HAVE OWNED THE JEEP FOR 24 HOURS. WELCOME TO JEEP?
Seats, Other or unspecified, Jul 16, 2019
I GOT INTO MY PARKED VEHICLE AFTER WORK, AND NOTICED THE PASSENGER HEADREST WAS PUSHED FORWARD, WHICH WAS NOT THE CASE WHEN I PARKED IT TO GO INTO WORK. UPON FURTHER INSPECTION, THE PLASTIC BRACKET THAT HOLDS THE HEADREST IN APPEARED TO BE BROKEN. THIS IS A SAFETY HAZARD AS I AM NOW WORRIED THAT THE DRIVER HEADREST WILL ALSO POP AND LEAD TO A COLLISION. THIS IS NOT THE FIRST REPORTED INCIDENCE OF THIS OCCURING, AND IT NEEDS TO BECOME A RECALL.
Seats, Jul 9, 2019
ACTIVE HEAD REST ON THE PASSENGERS SEAT HAS DEPLOYED. PLASTIC RETAINERS APPEAR BROKEN INSIDE THE HEADREST. THIS HAPPENED WHILE THE VEHICLE WAS PARKED IN MY GARAGE. THE VEHICLE HAS NOT HAD A COLLISION.
Seats, Jun 27, 2019
ACTIVE HEAD REST ON THE DRIVERS SEAT HAS DEPLOYED. PLASTIC RETAINERS APPEAR BROKEN INSIDE THE HEADREST. THIS HAPPENED WHILE THE VEHICLE WAS PARKED. THE VEHICLE HAS NOT HAD A COLLISION.
Seats, Jun 27, 2019
DRIVING ON A MAJOR HIGHWAY ONE MORNING ON WAY TO WORK AND HEARD AN EXTREMELY LOUD "POP". LOOKED BACK AND THE LEATHER HEADREST HAD COMPLETELY UNLOADED LIKE AN AIRBAG AND DEPLOYED. LUCKILY IT DID NOT STRIKE MY HEAD AND CAUSE ME TO SWERVE AND CAUSE AN ACCIDENT. THE PLASTIC PIECE THAT HOLDS THE MECHANISM IN PLACE SNAPPED. NO ACCIDENT TO CAUSE THIS OR ANYTHING. CLEARLY THE PART IS DEFECTIVE. THIS NEEDS TO BE RECALLED IMMEDIATELY.
Seats, Jun 24, 2019
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE CONTACT'S MOTHER-IN-LAW WAS DRIVING 55 MPH, THE HEADREST SPRANG FORWARD AND STRUCK THE BACK OF THE DRIVER'S HEAD. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 64,218.
Seats, Jun 18, 2019
I WAS DRIVING COMING TO A STOP LIGHT GOING ABOUT 20MPH AND I HEARD A LOUD BANG LIKE A GUNSHOT AND GOT HIT IN THE BACK OF THE HEAD BY MY HEADREST. LUCKILY I WAS NOT HURT BUT IT DID SCARE THE LIVING DAYLIGHTS OUT OF ME. THANKFULLY IF I WAS NOT ON THE HIGHWAY WHEN IT HAPPENED I COULD OF SWERVED AND GOTTEN INTO A SERIOUS ACCIDENT.
Seats, Jun 11, 2019
WHILE DRIVING DOWN THE HIGHWAY MY DRIVERS HEAD REST COLLAPSED FORWARD.
Air bags, Seats, Other or unspecified, Jun 5, 2019
DRIVING DOWN THE INTERSTATE WHEN SUDDENLY THE DRIVER'S SIDE ACTIVE HEAD RESTRAINT DEPLOYED AND THE HEADREST SHOT FORWARD TOWARDS THE BACK OF MY HEAD. LUCKILY, I WAS SEATED FORWARD, LOOKING IN MY MIRRORS TO CHANGE LANES SO IT DID NOT HIT MY HEAD. TAKEN TO THE JEEP DEALERSHIP AND THEY STATED THAT THE PLASTIC CLIPS INSIDE THE HEADREST SEEMED TO HAVE BROKEN AND CAUSED THE HEADREST TO DEPLOY UNEXPECTEDLY.
Seats, May 14, 2019
WHILE THE CAR WAS RUNNING, BUT PARKED IN THE SCHOOL PARKING LOT. A FRIEND PLACED HIS BACKPACK INTO THE CAR AS HE WAS GETTING INTO THE PASSENGER SEAT. THE HEADREST CAME OFF AND WAS HANGING BY A NYLON STRAP AND A BROKEN PIECE OF PLASTIC WAS DROPPED INTO THE PASSENGER FLOORBOARD AREA. INICALLY, I THOUGT HE HAD DONE IT, BUT REALIZED HE DIDN'T HIT THE HEADREST WITH THAT MUCH FORCE TO DISLODGE OR BREAK THE HEADREST. HE GOT IN AND WE DROVE HOME, THINKING WE WOULD LOOK AT IT THERE. MEANWHILE, I HAD HIM TEXT MY SERVICE ADVISOR (COLLEEN) AT GREENWAY DCJ DEALERSHIP IN ORLANDO, FLORIDA. SHE ADVISED ME THAT I WOULD HAVE TO HAVE THE HEADREST REPLACE AS IT COULD NOT BE REATTACHED DUE TO THE BROKEN PLASTIC PIECE. WHILE RESEARCHING THIS INFORMATION I DISCOVERED THAT THIS IS A KNOW PROBLEM BUT IT IS NOT YET A RECALL ISSUE. I FEEL THAT IT NEEDS TO BE INVESTIGATED MORE CLOSELY AND THE REPAIRS COVERED. I AM LUCKY THAT IT WAS NOT MY HEADREST, AND THAT IT DIDN'T OCCUR WHILE I WAS DRIVING AT INTERSTATE SPEEDS. I AM HOPEFUL THAT HQ WILL DO THE RIGHT THING AND FIX MY BROKEN HEADREST AS WELL AS INSPECT AND REPLACE OR REPAIR MY DRIVER'S SIDE HEADREST SINCE I'M NOW PARANOID THAT IT WILL HAPPEN TO THAT ONE NEXT AND WHILE EITHER MYSELF, MY HUSBAND, OR SOMEONE ELSE IS DRIVING THE JEEP.
Seats, May 14, 2019
DRIVERS SIDE HEAD RESTRAINT DEPLOYED WHILE CAR WAS IN MOTION ON A HIGHWAY. IT APPEARS A PARTICULAR PLASTIC CLIP WITHIN THE HEADREST BROKE ON ITS OWN CAUSING THE HEADREST TO DEPLOY. THIS CREATED QUITE A SAFETY RISK AS IT WAS A HUGE DISTRACTION. NO ACCIDENT WAS INVOLVED, FORTUNATELY.
Air bags, Seats, May 7, 2019
WHILE IN PARK IN MY DRIVEWAY THE PASSENGER SIDE ACTIVE HEADREST DEPLOYED WHILE A PASSENGER WAS SITTING IN THE SEAT. NOTHING HIT MY VEHICLE, I DIDN'T HIT ANYTHING AND NO OTHER AIRBAGS DEPLOYED NOR THE DRIVER SIDE ACTIVE HEADREST DEPLOYED. THE INSTRUMENT CLUSTER DOES NOT SHOW ANY INDICATION OF DEPLOYMENT AND NOTHING IN MY VEHICLES INFORMATION CENTER DISPLAY SHOW ANY KIND OF EVENT. THE VEHICLE IS AT APPROXIMATELY 79,855 MILES WHEN THE INCIDENT OCCURRED. THE VEHICLE ALSO HAS NEVER BEEN IN A MAJOR ACCIDENT WHERE ANY OF THE AIRBAGS OR HEADREST HAVE DEPLOYED BEFORE. UPON INSPECTION OF THE MALFUNCTION I NOTICED THAT A COUPLE OF SMALL PLASTIC PIECES HAD BROKEN AWAY AND WERE RESTING IN THE BACK COVER OF THE HEADREST. I FEEL MAYBE THIS IS THE DEFECTIVE PART OF PLASTIC THAT BROKE AND MADE THE HEADREST DEPLOY.
Seats, Mar 26, 2019
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING, THE PLASTIC BRACKET ON THE HEADREST FRACTURED AND CAUSED THE HEADREST TO MOVE FORWARD WITH EXTREME FORCE. AS A RESULT, THE HEADREST STRUCK THE PASSENGER. THERE WAS NO INJURY. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 47,000.
Seats, Feb 28, 2019
FAMILY WAS GETTING IN CAR AFTER DINNER, CAR TURNED ON BUT IN PARK, WHEN THERE WAS A LOUD SOUND- PASSENGER HEADREST DEPLOYED OUT OF NOWHERE! THANK GOODNESS ELDERLY FAMILY MEMBER SITTING IN FRONT SEAT, WHO IS ON A BLOOD THINNER, WAS HUNCHED FORWARD AT THE TIME! MY HUSBAND LOOKED AT MANUAL AND TRIED TO RESET AS SUGGESTED BUT HE STATES IT WON'T- SEEMS LIKE A PLASTIC PIECE IS BROKEN. CALLED DEALERSHIP BUT THEY STATE IT'S NOT UNDER WARRANTY- CAR UNDER 36K MILES, AND WILL COST $700 TO REPLACE SINCE PLASTIC PIECE BROKEN. KIND OF AFRAID TO LEAN HEAD ON DRIVER'S SIDE NOW, IN CASE IT DEPLOYS TOO!
Seats, Jan 25, 2019
WITH MY CAR PARKED IN THE GARAGE AND NO ONE IN IT THE DRIVERS SIDE HEADREST DEPLOYED.
Seats, Jan 3, 2019
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE CONTACT WAS REVERSING THE VEHICLE OUT OF A PARKING SPACE, THE PASSENGER SIDE HEADREST DEPLOYED WITHOUT WARNING OR AN IMPACT. THE CONTACT'S WIFE WAS INJURED AND HOSPITALIZED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 46,000. *DT*JB
Seats, Dec 21, 2018
WHEN MAKING A TURN ON A CITY PAVED ROAD MY PASSENGER SEAT HEAD REST EXPLODED!
Air bags, Seats, Dec 14, 2018
FRONT SEAT PASSENGER HEADREST BURST WHILE DRIVING!JUST PICKED MY MOM UP FROM THE AIRPORT SHE IS COMPLAINING OF HEADACHE! IT WAS SO LOUD IT SCARED ME I WASN'T SURE WHAT HAD HAPPENEF THEN MY MOM SAID IT FELT LIKE SOMETHING HIT HER IN THE HEAD! I THOUGHT SOMEONE SHOT AT MY CAR!!! I PULLED OVER AND NOTICED THE HEADREST WAS COMPLETELY DISLODGED.I AM VERY CONCERNED IF IT HAPPENS TO ME IBEOULD LOSE CONTROL OF MY CAR !! THIS WAS VERY SCARY AND I HOPE MY MOM IS OKAY!!!
Seats, Nov 19, 2018
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 75 MPH, THE DRIVER'S SEAT HEADREST EXPLODED. THE CONTACT STATED THAT A FRAGMENT OF THE HEADREST STRUCK THE DRIVER IN THE BACK OF THE HEAD. THE CONTACT STATED THAT THE HEADREST WAS DESIGNED AS A PREVENTATIVE SAFETY MEASURE AGAINST THE WHIPLASH EFFECT DURING A REAR END COLLISION. THE CONTACT STATED THAT THE HEADREST ACTUATOR FRACTURED INTO PIECES, WHICH CAUSED THE HEADREST TO STRIKE THE CONTACT IN THE HEAD. THE CONTACT EXPERIENCED PAIN IN THE BASE OF THE HEAD, BUT DID NOT RECEIVE MEDICAL ATTENTION. GENGRAS CHRYSLER DODGE JEEP RAM (460 CONNECTICUT BLVD, EAST HARTFORD, CONNECTICUT 06108, (860) 289-0246) WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY FOR REPAIRS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000.
Seats, Oct 17, 2018
I WAS DRIVING MY 2015 JEEP GRAND CHEROKEE 70MPH ON THE HIGHWAY WHEN MY ACTIVE FRONT HEADREST DEPLOYED. NO COLLISION OR ACCIDENT OCCURRED. MY NECK IS SORE NOW, BUT NO MEDICAL ATTENTION WAS REQUIRED.