2015 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,360 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2015 reports, 128 involved a crash and 21 involved a fire. 93 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Campaign 16V168000 on NHTSA.gov
Suspension, rearJul 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.
If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began July 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R38. Note: This supersedes Recall No. 15V-407.
Campaign 15V469000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Representative owner complaints: seats
314 reports, newest first. Show all
Seats, Sep 27, 2018
I WAS DRIVING DOWN THE ROAD AT APPROXIMATELY 35MPH ON A SMOOTH PAVED RESIDENTIAL STREET WHEN I HEARD WHAT SOUNDED LIKE A WINDOW SHATTERING. I LOOKED OVER AND SAW THE PASSENGER SEAT (UNOCCUPIED) HEADREST HAD SPRUNG FORWARD AND DEPLOYED AS THOUGH THE VEHICLE HAD BEEN REAR-ENDED.
Seats, Aug 21, 2018
WHAT HAPPENED? ACTIVE HEAD REST DEPLOYED SPONTANEOUSLY - NO IMPACT WHILE PARKED IN GARAGE . READ THAT'S THIS HAS HAPPENED TO MULTIPLE PEOPLE SOMETIMES WHILE DRIVING . APPARENTLY PLASTIC MOUNTING OF PIN HOLDING IT IN PLACE TILL IMPACT IS FRACTURING . CANNOT BE REPAIRED AND HEAD REST NEED SOME TO BE REPLACED OR TIED BACK MAKING CONCEPT REDUNDANT . REPLACEMENT COSTS ABOUT 600$ . DANGEROUS IF DEPLOYS IN MOVING CAR AND ONCE DEPLOYED IS QUITE UNCOMFORTABLE DRIVING THRUSTING NECK AND HEAD FORWARD LIMITING FORWARD VISION UNLESS TIED BACK
Seats, Aug 21, 2018
ACTIVE HEAD REST DEPLOYED SPONTANEOUSLY - NO IMPACT WHILE PARKED IN GARAGE . READ THAT'S THIS HAS HAPPENED TO MULTIPLE PEOPLE SOMETIMES WHILE DRIVING . APPARENTLY PLASTIC MOUNTING OF PIN HOLDING IT IN PLACE TILL IMPACT IS FRACTURING . CANNOT BE REPAIRED AND HEAD REST NEED SOME TO BE REPLACED OR TIED BACK MAKING CONCEPT REDUNDANT . REPLACEMENT COSTS ABOUT 600$ . DANGEROUS IF DEPLOYS IN MOVING CAR AND ONCE DEPLOYED IS QUITE UNCOMFORTABLE DRIVING THRUSTING NECK AND HEAD FORWARD LIMITING FORWARD VISION UNLESS TIED BACK
Seats, Aug 7, 2018
EQUIPPED WITH AHR "ACTIVE HEAD RESTRAINTS", THE HEADREST DEPLOYED WHILE DRIVING DOWN A RURAL TWO LANE ROAD STRIKING MY WIFE IN THE BACK OF THE HEAD. WHEN WE TRIED TO FOLLOW MANUAL INSTRUCTIONS FOR RESET, WE DISCOVERED THE PLASTIC KEEPER CLIPS WERE BROKEN OFF AND LAYING IN THE BOTTOM OF THE HEADREST. FIAT CHRYSLER SAY'S. NOT COVERED. $667.00 FOR A NEW HEADREST THAT COULD HAVE KILLED HER.
Seats, Jul 16, 2018
THERE'S A CLICKING NOISE IN THE BACK REST OF THE DRIVER SEAT. IT CLICKS ANY TIME I'M DRIVING AND ESPECIALLY WHEN I HIT A BUMP IN THE ROAD. IT SOUNDS AS IF IT'S A PORTION OF THE LUMBAR SUPPORT.
Seats, Jul 3, 2018
AFTER PICKING UP MY 2 YEAR OLD SON FROM DAYCARE ON DAN VALLEY ROAD (CITY STREET) IN MADISON, NC, I BEGAN TO TURN OUT OF THE PARKING LOT. AFTER GETTING HALF A MILE DOWN THE ROAD (STILL IN MOTION) THERE IS A LOUD POPPING SOUND THAT OCCURRED IN THE FRONT PASSENGER SEAT. AS I LOOK OVER I SEE THAT THE PASSENGER SEAT HEADREST IS DETACHED. WE WERE NOT IN ANY COLLISION OR HARD BRAKING OF ANY SORTS. I PULLED OVER IMMEDIATELY INTO THE LOWE'S IMPROVEMENT PARKING LOT TO ASSESS THE ISSUE. UPON MY OBSERVATION IT SEEMS AS THOUGH THE COVERING OF THE METAL BAR (THAT WAS STILL LODGED WITHIN ITS PLACED FOR WHEN THE HEADREST IS ATTACHED) HAD BROKEN.
Seats, Jun 4, 2018
ON SUNDAY, JUNE 3, 2018, I ENTERED THE LEFT FRONT DRIVER'S SEAT OF MY 2015 JEEP GRAND CHEROKEE (WHICH IS ALWAYS PARKED INSIDE MY ENCLOSED GARAGE IN SOUTHERN CALIFORNIA) AND IMMEDIATELY DISCOVERED THAT THE DRIVER'S HEADREST WAS IN A PROTRUDING POSITION. DURING A CLOSER EXAMINATION, I DISCOVERED THAT PART OF THE RESTRAINT SYSTEM USED TO KEEP OF "TELESCOPING" HEADREST (DESIGNED TO DEPLOY DURING A TRAFFIC COLLISION) HAD BROKEN LOOSE, WHICH CAUSED THE HEADREST TO DEPLOY. *PHOTOS ARE ATTACHED. SUBSEQUENTLY, I CONDUCTED A SEARCH ON SEVERAL JEEP (CHRYSLER) WEBSITES AND QUICK DISCOVERED THAT OTHER JEEP GRAND CHEROKEE OWNERS HAD EXPERIENCED THE SAME INCIDENT. FURTHERMORE, WHEN I EXAMINED SOME OF THEIR PHOTOS WITH MY PHOTOS, I COULD CLEARLY SEE THAT THE FAILURE INVOLVES TWO SMALL PLASTIC LATCHES THAT HOLD A SMALL METAL ROD IN PLACE; WHICH IN TURN HOLDS THE HEADREST IN AN "UN-DEPLOYED" POSITION UNTIL NEEDED. IN ADDITION, I DISCOVERED THAT NUMEROUS JEEP GRAND CHEROKEE OWNERS HAD CONTACTED JEEP CHRYSLER, AND THE JEEP CHRYSLER CORP. HAD TOLD MANY OF THE OWNERS EFFECTED BY THIS PROBLEM, THAT IF THEIR VEHICLE WAS OUTSIDE THE 3YEAR/36MONTH WARRANTY, AND JEEP CHRYSLER WOULD NOT COVER THE REPAIR. SINCE DISCOVERING THE INCIDENT, I FIND THIS DESIGN TO BE CRITICAL TO THE SAFE OPERATION OF MY VEHICLE AND IF IN FACT THE HEADREST HAD DEPLOYED WHILE I WAS DRIVING THE VEHICLE, I FEEL IT WOULD HAVE MOST LIKELY CAUSED A SERIOUS INJURY TO ME (OR MY PASSENGER BASED ON THE SAME DESIGN), OR IT COULD HAVE RESULTED IN A MAJOR TRAFFIC COLLISION WHICH MIGHT HAVE LED TO UNINTENTIONAL FATALITY. I THEREFORE ASK THAT THE NHTSA INVESTIGATE THIS FLAWED PART DESIGN AS SOON AS POSSIBLE AND BASED ON THEIR INVESTIGATION ISSUE A RECALL SHOULD JEEP CHRYSLER FAIL TO MAKE A QUICK AND RESPONSIBLE EFFORT TO THE REPLACE THE PART BEFORE SOMEONE IS INJURED. THANK YOU, [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Seats, Jan 12, 2018
ON 12/11/17 MY VEHICLE WAS VANDALIZED. THE TIRES AND RIMS WERE STOLEN AND THE BACK WINDOW WAS BUSTED. HOWEVER ONCE HAVING MY JEEP FIXED AT THE COLLISION CENTER THE HEATED SEATS ARE NOT WORKING PROPERLY. MY 2015 JEEP GRAND CHEROKEE HAS HEATED LEATHER SEATS, HOWEVER LATELY WHEN TURNED ON THEY BARELY GET WARM. IT ALSO HAS THE HEATED STEERING WHEEL WHICH IS FINE.
Seats, Nov 3, 2017
ACTIVE HEADREST ACTIVATED BY ITSELF WITH NO COLLISION. INSPECTION REVEALED A PLASTIC TAB IS BROKEN. THIS IS KNOWN BY JEEP AS A DEFECTIVE PIECE OF EQUIPMENT. THEY REFUSED TO FIX AS THE CAR IS ~1500MILES OUTSIDE OF WARRANTY
Seats, Oct 30, 2017
THE VEHICLE WAS STATIONARY AND PARKED, BUT STILL RUNNING. THE FRONT PASSENGER SEAT WAS UNOCCUPIED AND THERE WAS A LOUD POPPING SOUND AS THE FRONT PASSENGER SEAT HEADREST "EXPLODED." A COUPLE OF PLASTIC PIECES FLEW OUT. THERE WAS NO REASON FOR THE HEADREST TO DEPLOY. I TOOK THE CAR TO THE JEEP DEALER AND THEY SAID THE HEADREST WAS "DEFECTIVE" BUT COULDN'T DO ANYTHING ABOUT IT AS THE CAR WAS NO LONGER UNDER WARRANTY, NOR IS THERE A RECALL FOR THE PROBLEM. THE CAR HAD UNDER 50K MILES ON IT AND WAS UNDER TWO YEARS OLD, AND HAD NEVER BEEN IN AN ACCIDENT.
Air bags, Seats, Aug 30, 2017
THE PASSENGER SEAT HEAD RESTRAINT SYSTEM ACTIVATED FOR NO KNOWN REASON WHILE DRIVING 70 MPH ON THE INTERSTATE. THE VEHICLE WAS NOT IN ANY ACCIDENT OR NO FACTORS CAUSED THIS. THE HEAD REST VIOLENTLY SHOT FORWARD APPROX 6" IF THIS WOULD HAVE BEEN THE DRIVERS SEAT IT WOULD ALMOST CERTAINLY CAUSED THE DRIVER TO LOOSE CONTROL OF THE JEEP
Electrical system, Seats, Equipment, Back over prevention, Aug 8, 2016
2015 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO BACK UP CAMERA REPAIRS, RADIO/CD PLAYER, BLUETOOTH MALFUNCTIONS, HEATED SEATS INOPERABLE AND OTHER ELECTRICAL ISSUES. *SMD THE CONSUMER STATED THE VEHICLE HAS BEEN IN THE SHOP 12 TIMES IN THE LAST YEAR AND A HALF. THE VEHICLE WENT INTO OFF ROAD MODE WHILE DRIVING DOWN THE STREET, THE HEADLIGHTS STARTED FLASHING WHILE STOPPED BEHIND ANOTHER DRIVING FOR NO REASON. THE DEALER WORKED ON ELECTRICAL CONNECTIONS BEHIND THE MEDIA CENTER, AND REPLACED A WIRING HARNESS. THE PROBLEMS CONTINUED TO MULTIPLY AND THE VEHICLE HASN'T BEEN THE SAME, SINCE. THE CONSUMER WAS INFORMED A SOFTWARE UPDATE, WOULD NOT BE AVAILABLE UNTIL SEPTEMBER. *JB
Electrical system, Seats, Aug 5, 2016
AFTER TWO MONTHS FROM PURCHASE THE VENTILATED SEATS STOP WORKING. I HAVE TAKEN TO THE JEEP DEALER A TOTAL OF FOUR TIMES NOW FOR REPAIR AND THEY HAVE NOT FIXED PROBLEM. DEALER ADMITS THEY CANNOT FIX AND SAID THEY OPENED A "STAR" CASE WITH THE JEEP ENGINEERS. THIS PROBLEM IS WITH VEHICLE IN MOTION AND NOT IN MOTION.
Power train, Seats, Jun 22, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS IN REVERSE, THE GEAR SHIFTER INDEPENDENTLY SWITCHED INTO THE NEUTRAL POSITION. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). ON SEVERAL OCCASIONS, THE FRONT DRIVER SEAT READJUSTED INDEPENDENTLY. THE CONTACT STATED THAT THE SEAT ADJUSTMENT WARNING INDICATOR ILLUMINATED ONLY WHEN THE VEHICLE WAS IN PARK. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.