2015 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,360 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2015 reports, 128 involved a crash and 21 involved a fire. 93 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Campaign 16V168000 on NHTSA.gov
Suspension, rearJul 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.
If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began July 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R38. Note: This supersedes Recall No. 15V-407.
Campaign 15V469000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Representative owner complaints: seats
314 reports, newest first. Show all
Air bags, Seats, Oct 1, 2024
I have a 2015 Jeep Grand Cherokee, and the front seat headrest popped out while I was driving at 35 miles per hour. My daughter was sitting there, and fortunately, no injuries occurred. This happened on the passenger side, but six months ago, it happened on the driver’s side as well, which I replaced with a used part for $200. This is definitely a dangerous defect and needs to be added to the recall list.
Seats, Sep 26, 2024
My passenger headrest deployed while I was driving. My passenger just felt alittle hit in back of her head from the impact but nothing major. Nobody has looked at it because it just happened last night.
Air bags, Seats, Sep 7, 2024
On Saturday, August 31, I was traveling approximately 50 on a freeway overpass, when my head was hit/jutted forward, causing an immediate migraine. This caused me to hit the brakes a bit and veer a little. Upon stopping and inspecting, the headrest had come apart. After googling, I see there had been a serious issue with the “Active Headrest Restraint” on select Chrysler models. This matches my incident.
Seats, Sep 6, 2024
I got into my car and headed home from work. All of a sudden, my headrest popped apart and smacked me in the back of the head. I was not involved in any sort of accident. I was just driving. I pulled over and looked around because I didn’t understand what smacked me in the back of the head. I got out of my vehicle and looked at my seat. My head wrist had popped completely apart, and the clips that held it together were broken, disabling me from putting it back together so that I could drive safely and comfortably.
Seats, Aug 2, 2024
Passenger headrest deployed without an accident.
Seats, Jul 19, 2024
I was trying to raise my headrest to install a seatcover and the headrest deployed in my face. The vehicle was parked and not running, I was not injured, only startled. However, had I been driving this message would read differently. After searching Google I found there are known issues for this and it was suggested to report it to NHTSA. I have an appointment Monday at 9am at Toliver in Mineola, TX to have it looked at.
Seats, Jul 2, 2024
While driving down the road the active headrest on the passenger seat activated and came apart. It is now hanging on by the cord. The dealer we bought the Jeep off of said because it is out of warranty there is nothing they can do. No one can now ride in the passenger seat due to the headrest hanging by the wires.
Seats, Jun 26, 2024
The front passenger headrest deployed without reason while driving approx. 35 miles an hour. The headrest hit the passenger in the head causing pain. Passenger was take to ER and diagnosed with mild whiplash. I reported incident to Jeep customer care and was instructed to make an appointment at a dealer. An appointment was made for 7 days later and I dropped off the car. Dealer states they are waiting for an inspector. I called customer care again and was told someone would call me back within 24 hours. 4 days later, still no call. Called on the 5th and was told someone from the legal department will call asap. Waited two more days and still no call or any communication from them. I went back to dealer and took my car back. No warning lamps, messages or other symptoms prior to the failure.
Seats, Jun 13, 2024
The Passenger headrest just snapped forward and the clips broke.
Seats, May 29, 2024
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 40 MPH with a front passenger seat in the vehicle, the front passenger seat headrest restraint was erroneously deployed. During the failure, no collision had occurred to cause the deployment. No injury was reported. The cause of the failure was not yet determined. The local dealer and manufacturer were not contacted. The failure mileage was 101,000. The VIN was not available.
Seats, May 29, 2024
Active head restraint system on driver's side of vehicle spontaneously deployed while parked. No evidence of collision present.
Air bags, Seats, May 25, 2024
The advanced headrest deployed on the passenger side without cause. I was getting into the drivers side. It was in our driveway.
Seats, Apr 25, 2024
The component that failed is the front passenger active headrest. It is available for inspection upon request. When the component failed, a few pieces of plastic/metal flew out of the headrest. One of the pieces hit me just above my right eye. I haven’t taken my vehicle to a service center as I will be in Alaska for the next 5 months. It has not been inspected yet. I have someone who can take it in to the dealership/auto shop, or allow it to be viewed by my insurance company. There was no indication that the component would fail, at any point.
Seats, Feb 20, 2024
The active headrest deployed while I was driving on [XXX] returning home from work this evening. I was very fortunate not to hit the truck next to me or run off of the road as the force of the blow was enough to thrust my head forward and make me see stars. I was able to pull over and after about 10 minutes I was able to see clearly and was no longer too dizzy to drive. This malfunction is extreme dangerous and could very easily result in severe injury or loss of life due to causing a crash. I will be following up with my physician as I suspect the force I felt was certainly enough to cause a concussion. Jeep needs to recall every single vehicle with these headrests and correct the issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Seats, Jan 2, 2024
The clips inside the headrest spontaneously broke in the passenger headrest separating the soft cushion from the plastic backing, which pushes the headrest 2-3 inches towards the dashboard. This car had never been in a accident of any kind. My wife was in the seat while it happened driving down the road. There were no warning lamps, alerts of any kind. This has not been inspected by the manufacturer, police, insurance. I can see the broken clips because it is spring loaded and I assumed if it popped out so easily then I could just compress is back into place, but instead I see 2 broken plastic clips. This now makes it so your seat has to be reclined or your head is pushed forward putting you in an odd position to sit in. I have read on several forums about this issue happening to others and there not being a recall or service bulletin. This is the same headrest as the driverside headrest and I fear this will happen while my wife is driving (this is her daily driver) and will cause a crash. I have included 3 pictures. 1 is zoomed out to show what it looks like, 1 is of the internal area where the breaks are and 1 is marked up of the internal area highlighting the two areas that broken. The internal pictures show the break, the springs that push it forward, which are there so in the event of a crash they reduce the head movement which will no longer happen causing more injury.
Seats, Dec 29, 2023
The Active Head Restraint deployed without any known prior accidents and has been known to deploy unexpectedly while driving causing whiplash and neck injuries. The passenger AHR was deployed when I purchased it used from dealer. Having moderate to severe neck deterioration myself I am extremely concerned of it causing life threatening injury or death as it has been reported by other owners to deploy while driving down the road and hitting them in the back of the head "like a baseball bat to the back of the head" as one owner described.
Seats, Nov 16, 2023
The passenger side headrest deployed while driving under normal conditions. This vehicle has NOT been in an accident of any type. The plastic inside of the headrest is broken and cannot be reset. I am concerned this will happen to the driver-side while driving if this issue is not addressed and the faulty part replaced.
Seats, Sep 26, 2023
Passenger headrest spontaneously deployed at a VERY violent force. Will not go back in.
Seats, Sep 26, 2023
Both headrests have deployed on there own breaking the safety clip to retract on the driver and passenger side.
Seats, Sep 7, 2023
Driver side headrest randomly popped out and hit me in the back of the head while driving.
Seats, Aug 30, 2023
Passenger headrest safety feature designed to reduce whiplash in rear collisions deployed without being in an accident.
Seats, Aug 28, 2023
The driver side headrest burst open as I was driving through a residential street and hit me in the back of the head, causing severe pain and fear as I slammed on the brakes.
Seats, Aug 22, 2023
The headrest on the passenger side seat deployed without any warning or a collision (AHR system). This vehicle has never been in a collision. It is available for inspection. My daughter was sitting in the passenger seat when it was deployed causing it to hit her in the head with a good amount of force. It has not yet been brought to a dealership as it just occurred. There were no warnings or messages prior to it deploying. I am concerned the driver side will deploy as i’m driving and the safety of passengers in the vehicle.
Seats, Aug 18, 2023
I’m driving down the road when suddenly, the passenger side active headrest deployed. There was no accident, but the safety device deployed without warning.
Seats, Aug 16, 2023
Active head restraint on passenger side deployed automatically. Plastic inside appears to be broken