2015 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,360 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2015 reports, 128 involved a crash and 21 involved a fire. 93 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Campaign 16V168000 on NHTSA.gov
Suspension, rearJul 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.
If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began July 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R38. Note: This supersedes Recall No. 15V-407.
Campaign 15V469000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Representative owner complaints: seats
314 reports, newest first. Show all
Seats, Jun 27, 2021
Was driving with my girlfriend and we heard a loud boom and my girlfriend injured her head because the headrest exploded and jerked her head forward.
Seats, Jun 23, 2021
Driver headrest exploded into the back of my head while I was driving on a two-lane road (Hopper in Santa Rosa CA). Impact caused me to lose consciousness for several seconds, and I woke up on the wrong side of the road still in motion with my 6 year old daughter in the back booster seat. This problem is reflected in NHTSA online literature, a certified class-action suit, and online notices about potential recall. Headrest is being replaced for free but the Jeep dealer didn't have any in stock and there is no timeline to get it fixed. Currently working with Kaiser Permanente insurance plan and medical staff to help with neck, head, and back pain, and continuing dizziness on and off every day since the incident.
Air bags, Seats, Jun 22, 2021
I was driving the vehicle when my drivers headrest popped and hit the back of my head. I pulled over to see what happened and it looks as though the headrest exploded but nothing came out. I’m not sure if an airbag was supposed to deploy but it did not. Luckily because my son was in the back seat, not sure if air bag was suppose to deploy or not. I did not hit anything when it happened and I was just driving. Consumer has notified the dealer to get it repaired.*JB
Seats, Jun 20, 2021
Headrest deployed without warning. Have read online that this is a very common problem with an expensive fix. Luckily no one was sitting in seat when it deployed or could have caused injuries. If it happens to drivers seat while driving this could be a very dangerous situation.
Air bags, Seats, Other or unspecified, Jun 15, 2021
On 6/14/2021 I got in my vehicle and noticed the driver side headrest was deployed outward. I can see broken plastic clips inside.
Seats, Other or unspecified, Jun 14, 2021
The headrest popped while I was driving and caused my head to fly forward. Yes it can be inspected. No No No
Seats, Jun 13, 2021
The front passenger seat headrest safety mechanism malfunctioned causing it to deploy. This caused a severe head injury to the passenger. Major concern of the driver seat headrest having the same problem and potentially causing an accident. There were no warning signs prior to the incident.
Air bags, Seats, Jun 9, 2021
We were entering the vehicle, as I was getting into the drivers seat there was a terrible noise beside my right ear and pressure on my head. At the same time my grandson was entering in the rear seat behind me and was hit in left ear area with an exploding Active headrest restraint. The car had been remotely started but was not actually running yet and was in park with nothing behind it. I had no idea of this potential hazard, we drive long distances with grandchildren in the rear seat and if this would have or if the passenger headrest explodes while driving, it could be catastrophic. This is not acceptable. They should be replaced immediately, not wait until they actually cause a catastrophy !!!! I would rather not be in constant fear of the next explosion in my car which could have far worse results.
Seats, May 29, 2021
An inadvertent deployment of the active headrest in the front passenger seat. Plastic holding clips broken, seems due to material or manufacturer defect.
Seats, May 28, 2021
The passenger side headrest exploded open for no reason and cannot be put back. I looks like the mechanism failed and it deployed open with a lot of force. Looking online seems to confirm this is an issue.
Seats, May 20, 2021
I was sitting in the passenger seat in my driveway with the vehicle off getting ready for my family to go to the store. The passenger head rest busted open causing my head and body to jerk forward.
Seats, May 15, 2021
HEADREST RANDOMLY DEPLOYED.
Seats, May 10, 2021
THE DRIVERS SIDE HEADREST RETAINING MECHANISM FAILED WHILE WE WERE DRIVING DOWN THE ROAD. IT WAS A VIOLENT EVENT, THAT HIT ME IN THE BACK OF THE HEAD WHEN IT HAPPENED. THIS COULD REALLY CAUSE SOMEONE TO LOSE CONTROL OF THEIR VEHICLE. WE WERE ON A SURFACE STREET AND THANKFULLY NOT ON THE FREEWAY. WE HAD JUST FILLED UP WITH GAS AND HAD JUST TURNED RIGHT ONTO THE ROAD, MAYBE WENT 100 YARDS AND THAT IS WHEN IT BLEW. WE HAD JUST DRIVEN ABOUT 150 MILES PRIOR TO GETTING GAS.*DT
Seats, May 5, 2021
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, THE DRIVER'S SIDE AIR BAG LOCATED IN THE HEAD REST EXPLODED WITHOUT IMPACT AND STRUCK THE DRIVER IN THE BACK OF HEAD. THERE WERE NO REPORTED INJURIES. THE CONTACT CALLED FORT COLLINS DODGE CHRYSLER RAM (3835 S COLLEGE AVE, FORT COLLINS, CO 80525, (970) 541-9989) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000.
Seats, Apr 9, 2021
I WAS PARKED WAITING FOR A DELIVERY WHEN SUDDENLY I HEAR A LOUD POP, THE HEAD REST POPPED OUT OF THE SOCKET. NO ACCIDENT CAUSED IT. ONLY THE DRIVER SIDE WAS DEPLOYED. THIS HAPPEN IN A SHOPPING PLACE PARKING LOT. VEHICLE WAS STATIONARY.
Seats, Apr 3, 2021
WHILE DRIVING ON THE TURNPIKE, THE PASSENGER HEADREST DEPLOYED WITH MY SON SITTING IN THE SEAT. THERE WAS ABSOLUTELY NO REASON FOR WHY. IT WAS AN INSANE SHOCK TO THE BACK OF HIS HEAD.
Air bags, Seats, Mar 28, 2021
DRIVING DOWN THE ROAD THE PASSENGER HEADREST JUST POPPED OFF WITH NO REAR END COLLISION. THIS SHOULD BE A RECALL AS THIS HAS MANY PEOPLE WITH THE SAME ISSUE.
Seats, Mar 27, 2021
MY DRIVERS SIDE HEADREST DEPLOYED AND THE PLASTIC PARTS ARE BROKEN SO IT WON'T GO BACK INTO PLACE. I WASN'T IN AN ACCIDENT. THIS HAPPENED WHILE I WAS DRIVING THE CAR AND IT HIT ME IN THE HEAD WHEN IT DEPLOYED.
Seats, Mar 22, 2021
DRIVER'S SIDE HEADREST POPPED OPEN AND WILL NOT LATCH BACK IN PLACE. WAS NOT DRIVING AT THE TIME BUT THIS COULD HAVE BEEN DANGEROUS HAD IT POPPED OPENED DURING VEHICLE OPERATION. VEHICLE WAS PARKED IN MY GARAGE AND I WAS IN THE GARAGE AND HEARD A LOUD NOISE, DID NOT KNOW WHAT IT WAS AT THE TIME, BUT I THOUGHT IT CAME FROM THE CAR. SO I OPENED CAR DOOR AND LOOKED AROUND INSIDE CAR BUT DID NOT SEE AN OBVIOUS REASON FOR THE NOISE. THE NEXT MORNING WHEN I GOT IN THE CAR, I NOTICED THE HEADREST WAS TOUCHING THE BACK OF MY HEAD UNCOMFORTABLY SO I TURNED AROUND AND THAT IS WHEN I NOTICED THAT IT WAS POPPED OUT. TRIED TO CLOSE AND SECURE IT BACK IN PLACE BUT IT WILL NOT STAY. I AM NOW DRIVING AROUND WITH IT POPPED OPEN.
Seats, Feb 28, 2021
HEADREST POP OPEN OUT OF NOWHERE AFTER I PARKED THE CAR IN MY DRIVEWAY AND WAS PREPARING TO TAKE OFF MY SEATBELT.
Seats, Feb 26, 2021
THE PASSENGER SIDE HEADREST DEPLOYED. THE VEHICLE WAS SITTING STILL. I DID RECEIVE A LETTER FOR A RECALL. I MISPLACED THE LETTER. CAN I GET ANOTHER SO WHEN I TAKE IT TO THE DEALER I CAN PRESENT IT TO THEM SO THEY KNOW WHAT IS GOING ON. THANK YOU.
Seats, Feb 24, 2021
MY WIFE AND I WERE DRIVING DOWN THE ROAD IN A NEIGHBORHOOD AND HER BODY JUST SHOT FORWARD LIKE SOMEBODY SHOVED HER FROM BEHIND. THE HEADREST SHOT OUT OF PLACE AND HIT HER IN THE BACK OF THE HEAD FORCING HER FORWARD. SHE HAD SOME NECK PAIN FOR A LITTLE BIT BUT NOTHING SERIOUS. THANKFULLY IT WAS THE PASSENGER SEAT AND NOT THE DRIVER SEAT. I COULDN'T EVEN IMAGINE IF ONE OF US WERE DRIVING ON THE HIGHWAY AND HAVING THIS HAPPEN TO THE DRIVER.
Seats, Feb 21, 2021
THE HEADREST ON MY 2015 JEEP CHEROKEE INADVERTENTLY DEPLOYED ON THE PASSENGER SIDE. INSPECTION OF THE HEADREST SHOWS THE PLASTIC BRACKET HOLDING THE METAL PIN IS BROKEN AND YET THE HOLDING CLAMP IS NOT RELEASED. THE HEADREST CANNOT BE RESET. THE VEHICLE WAS STATIONARY WHEN THIS OCCURRED. I AM VERY CONCERNED AFTER READING OTHER INCIDENTS WHERE THIS CAN OCCUR ON THE DRIVER SIDE AS WELL WHILE THE CAR IS IN MOTION. YOU NEED TO SOMETHING ABOUT THIS BEFORE SOMEONE, LIKE ME, GETS KILLED.
Seats, Feb 5, 2021
DRIVERS SIDE HEADREST DEPLOYED FOR NO REASON WHILE DRIVING.
Seats, Jan 25, 2021
DEFECTIVE ACTIVE HEADREST - ACTIVE HEADREST DEPLOYED WHILE VEHICLE WAS SITTING IN DRIVEWAY. PLASTIC COMPONENTS BROKEN WHICH HOLD ACTIVE HEADREST