2015 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,360 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2015 reports, 128 involved a crash and 21 involved a fire. 93 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Campaign 16V168000 on NHTSA.gov
Suspension, rearJul 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.
If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began July 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R38. Note: This supersedes Recall No. 15V-407.
Campaign 15V469000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Representative owner complaints: seats
314 reports, newest first. Show all
Seats, Sep 8, 2020
VEHICLE WAS STATIONARY, IN PARK, IN A PARKING LOT, AND NO COLLISION OCCURRED. DRIVER, FRONT PASSENGER, AND TWO REAR SEAT PASSENGERS WERE IN THE VEHICLE. FRONT PASSENGER HEADREST DEPLOYED WITHOUT WARNING STRIKING FRONT PASSENGER IN THE BACK OF THE HEAD. VEHICLE MILEAGE APPROXIMATELY 50,000 MILES. THERE ARE NUMEROUS ONLINE ACCOUNTS OF THE ACTIVE HEADREST DEPLOYING WITHOUT A VEHICLE COLLISION DUE TO LESS THAN ADEQUATE RELIABILITY OF PARTS WITHIN THE ACTIVE HEADREST ASSEMBLY. I AM REQUESTING REPLACEMENT THROUGH LOCAL DEALERSHIP; INITIAL FEEDBACK IS THE PART IS NOT COVERED AND I HAVE TO PAY TO REPLACE IT. EVEN WITH A REPLACEMENT-IN-KIND ACTIVE HEADREST, THE EXPECTED RELIABILITY IS SUSPECT. THE OEM DESIGN SHOULD BE REVISITED TO ENSURE SAFE AND RELIABLE OPERATIONS.
Seats, Sep 4, 2020
HEADREST POP OFF ON ITS OWN ON DRIVER AND PASSENGER SEAT
Seats, Aug 30, 2020
THE PASSENGER HEADREST DEPLOYED ON ITS OWN WHILE THE CAR WAS IN MOTION AS I APPROACH THE STOP LIGHT. LUCKILY MY SON DID NOT SUFFER ANY INJURIES. IF IT HAD BEEN IN THE DRIVER'S SEAT, IT WOULD OF CAUSED A MAJOR ACCIDENT.
Seats, Aug 25, 2020
THE ACTIVE HEADREST DEPLOYED WHILE THE CAR WAS STATIONARY AND NOT INVOLVED IN A COLLISION. THE PLASTIC PART HOLDING THE ACTIVE HEADREST IN ITS NORMAL POSITION FAILED, RESULTING IN A PREMATURE UNPROVOKED DEPLOYMENT. IF I HAD BEEN IN THE DRIVER'S SEAT AT THE TIME I WOULD HAVE BEN HIT IN THE BACK OF THE HEAD. THE IMPACT OF THE HEADREST ON THE BACK OF MY HEAD COULD LEAD TO MOMENTARY LOSS OF VEHICLE CONTROL AND AN ACCIDENT.
Air bags, Seats, Aug 24, 2020
THE HEADREST ON MY JEEP POPPED FORWARD SUDDENLY AND UNEXPECTEDLY WHILE PARKED. THIS APPEARS TO HAVE BEEN CAUSED BY A FAILURE OF THE PLASTIC PARTS OF THE WHIPLASH MITIGATION SYSTEM BUILT INTO THE SEAT. WHILE THE SEAT WAS UNOCCUPIED AT THE TIME I FEEL THIS WOULD HAVE CAUSED INJURY HAD SOMEONE BEEN IN THE SEAT.
Seats, Aug 17, 2020
I WAS SLOWING DOWN FOR A STOP SIGN, WHEN I HEARD A POP AND THEN FELT MY DRIVER SIDE HEADREST HIT ME IN THE HEAD. AFTER I STOPPED I SAW THAT IT HAD BEEN DEPLOYED WITH THE CLIPS BEING BROKEN.
Air bags, Seats, Aug 14, 2020
WE HAD JUST LEFT HOME ON A FAMILY TRIP, TRAVELING AT HIGHWAY SPEEDS. THE PASSENGER HEADREST VIOLENTLY SPRANG OPEN, STRIKING MYSELF IN THE HEAD. WE WERE A LIE TO GET THE VEHICLE STOPED, LOOKED THE WHOLE VEHICLE OVER TO MAKE SURE NOTHING COULD HAVE CAUSE THE HEADREST TO RELEASE LIKE THAT. THE HEADREST PLASTIC THAT LOCKS INTO THE SAFETY RELEASE HAD BROKEN DUE TO DETERIORATION OF THE PLASTIC. LUCKILY IT WASN'T THE DRIVER SIDE BECAUSE IT POSSIBLY COULD HAVE CAUSED A WREAK/LOSS OF LIFE. STILL WAITING ON MANUFACTURE TO RESOLVE THE ISSUE.
Seats, Aug 7, 2020
WHILE DRIVING MY VEHICLE ON AN ACTIVE CITY STREET ROADWAY, THE PASSENGER SIDE HEADREST ON THE FRONT SEAT DEPLOYED. MY HUSBAND WAS IN THE SEAT AT THE TIME AND CAUSED HIM TO JOLT FORWARD CAUSING A SLIGHT NECK PAIN. THE UNEXPECTED POP OF THE HEADREST DEPLOYING CAUSED ME, THE DRIVER, TO SWERVE DURING RUSH HOUR TRAFFIC.
Seats, Aug 5, 2020
WHILE DRIVING ON THE HIGHWAY, THE PASSENGER HEADREST DEPLOYED. RETAINING CLIPS ARE BROKEN AND THE ENTIRE HEADREST REQUIRES REPLACEMENT. THE VEHICLE HAS NOT BEEN IN ANY ACCIDENTS AND THERE WAS NO JARRING MOTION OF ANY KIND WHEN THE DEPLOYMENT OCCURRED.
Seats, Aug 4, 2020
WHILE I WAS DRIVING AT A RATE OF 25 MPH ON A RESIDENTIAL ROAD MY DRIVER SIDE AHR BRACKET HAD BROKEN AND DEPLOYED THE HEADREST SAFETY SYSTEM IN TO THE REAR OF MY HEAD CAUSING ME TO MOMENTARILY SWERVE INTO THE INCOMING TRAFFIC LANE. THANKFULLY THERE WERE NO VEHICLES. IT WAS A VERY DISTURBING INCIDENT AND I AM EXPERIENCING MINOR NECK PAIN AND THE VEHICLE IS UNABLE TO BE DRIVEN IN THIS POSITION.
Seats, Aug 3, 2020
THE HEADREST OF THE FRONT PASSENGER UNEXPECTEDLY BURST OPEN WITHOUT ANY CRASH WHILE DRIVING.*DT PASSENGER DID NOT RECEIVE ANY INJURIES. HEADREST HAS NOT BEEN REPLACED.*JB
Seats, Aug 3, 2020
DRIVERS HEADREST DEPLOYED (POPPED) WHILE STATIONARY IN A PARKING LOT. NO OTHER VEHICLES INVOLVED, THE CAR WAS NOT STRUCK. DEALER STATES NOT UNDER WARRANTY
Air bags, Seats, Aug 3, 2020
PASSENGER ACTIVE HEADREST DEPLOYED WHILE VEHICLE PARKED, WILL NOT RESET. THESE VEHICLES HAVE AN ACTIVE HEADREST SYSTEM THAT IS DESIGNED TO DEPLOY FORWARD IN THE EVENT OF A CRASH BUT THE PLASTIC HOUSING THAT KEEPS IT IN PLACE HAS CRUMBLED AND MADE THE HEADREST LEAP FORWARD IN THE DEPLOYED STATE AND WILL NOT GO BACK INTO POSITION AND HOLD.
Seats, Jul 31, 2020
THE ACTIVE HEADREST DEPLOYED WITH WHILE DRIVING NORMALLY ON A PAVED COUNTY ROAD. THERE WAS NOTHING OUT OF THE ORDINARY THAT WOULD HAVE CAUSED IT TO DEPLOY. LUCKILY MY WIFE WASN'T HURT.
Air bags, Seats, Jul 31, 2020
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE FRONT PASSENGER'S HEAD REST INADVERTENTLY DEPLOYED WITHOUT A CRASH. THERE WAS NO WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO ELMWOOD CHRYSLER DODGE JEEP RAM LOCATED AT 625 TAUNTON AVE, EAST PROVIDENCE, RI 02914, (401) 438-0400, WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE HEAD REST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000.
Seats, Jul 29, 2020
THE DRIVER'S SIDE HEAD REST EXPLODED OPEN WHILE I WAS DRIVING ON THE STREET AFTER MAKING A RIGHT TURN. GAVE ME SEVERE NECK PAIN. I FIRST THOUGHT SOMEONE REAR ENDED ME CAUSE THE NOISE WAS SO LOUD. SO I PULLED INTO A PARKING LOT AND FOUND NO ONE HIT ME LOOKS LIKE THE HEADREST MALFUNCTIONED AND EXPLODED OPEN.
Seats, Jul 26, 2020
ACTIVE HEAD RESTRAINT DEPLOYED WITHOUT A CRASH OR REAR IMPACT. IT DEPLOYED WHILE DRIVING 65MPH ON THE HIGHWAY.
Seats, Jul 17, 2020
WHILE PARKED THE DRIVERS SIDE ACTIVE HEADREST DEPLOYED. COULD HAVE SERIOUSLY HURT SOMEONE. THE PLASTIC TABS THAT HOLD THE RELEASE PIN BROKE. IT WAS NOT DEPLOYED BECAUSE OF AN ACCIDENT THAT WOULD RELEASE THE PIN.
Seats, Jul 17, 2020
THE PASSENGER SIDE HEADREST POPPED FORWARD ABOUT 4 IN WHILE MY CAR WAS PARKED IN FRONT OF MY APARTMENT. THE PLASTIC PIECES HOLDING THE STEEL PIN ARE BROKEN, SO IT IS UNREPAIRABLE WITHOUT REPLACING THE ENTIRE HEADREST. I'M VERY THANKFUL THIS DID NOT OCCUR WHILE I WAS DRIVING, BUT CONCERNS ME THAT IT COULD HAPPEN ON THE DRIVER'S SIDE WHILE I AM DRIVING.
Seats, Jul 16, 2020
WHILE DRIVING IN A STRAIGHT LINE AT ABOUT 35 MPH THROUGH A CITY PARK, THE DRIVER HEAD REST BLEW OPEN AND HIT ME IN THE BACK OF THE HEAD. THERE WAS NO ACCIDENT OF ANY KIND OR POTENTIAL REASON FOR IT TO BLOW OPEN. IT WAS A LOUD POPPING SOUND AND STRONG BLOW TO THE BACK OF MY HEAD. I STOPPED TO ACCESS THE SITUATION AND SAW THAT THE DRIVER HEAD REST HAD POPPED OPEN. I CALLED FIAT CHRYSLER THE NEXT DAY TO FILE A CLAIM. THEY ARE IN THE PROCESS OF HAVING THE VEHICLE REPAIRED AT THEIR COST. I AM STILL EXPERIENCING WIP LASH PAIN 3+ WEEKS LATER AND PLAN OF SEEING A DOCTOR ASAP.
Seats, Jul 14, 2020
AS I WAS DRIVING THE HEAD REST EXPLODED HIT THE BACK OF MY HEAD AND NECK. CAR WAS NOT BREAKING OR DRIVING OVER ANY BUMPS AT THAT TIME
Seats, Jul 14, 2020
WHILE MY 2015 JEEP GRAND CHEROKEE WAS PARKED IN MY DRIVEWAY OVERNIGHT, THE DRIVER'S SEAT HEADREST DEPLOYED. THERE WAS NO INCIDENT DURING THE NIGHT THAT WOULD'VE CAUSED THE HEADREST TO DEPLOY, IT SIMPLY DEPLOYED FOR NO REASON. THIS SEEMS LIKE A SAFETY CONCERN TO ME, SINCE IT COULD HAVE HAPPENED WHILE SOMEONE WAS IN THE DRIVER'S SEAT.
Seats, Jul 13, 2020
MY 2015 JEEP GRAND CHEROKEE SRT DRIVER SIDE AHR HEADREST DEPLOYED ON ITS OWN WHILE THE VEHICLE WAS PARKED. THERE WAS NO COLLISION AT ALL AND THE VEHICLE HAS NEVER BEEN IN A COLLISION. IT MADE A VERY LOUD POP SOUND AND YOU COULD HEAR THE PLASTIC PARTS IN SIDE THE HEADREST BREAK. YOU CAN NOT ENGAGE THE HEADREST BACK INTO ITS NORMAL LOCKED POSITION SO THAT IT IS NOT DEPLOYED OUT. I WENT TO MY DEALERSHIP AND THEY TOLD ME TO CONTACT FIAT @800-247-9753. I CALLED THEM AND EXPLAINED MY SAFETY ISSUE WITH THIS HEADREST AND TOLD THEM I WANTED THEM TO COVER THIS UNDER WARRANTY. THE PERSON I SPOKE WITH GAVE ME A CASE NUMBER AND SAID A SERVICE SPECIALIST WOULD HAVE TO CONTACT ME BACK IN 24-48 HOURS TO DISCUSS THEM COVERING THE SAFETY ISSUE.
Seats, Jul 10, 2020
PASSENGER HEADREST DEPLOYED
Seats, Jul 8, 2020
TWO PEOPLE WERE IN THE VEHICLE, THE DRIVER AND A PASSENGER IN THE FRONT SEAT. THE VEHICLE WAS RUNNING BUT IN PARK AT A DRIVE THROUGH WINDOW AT ARBY'S. WHILE TAKING FOOD FROM THE EMPLOYEE THE PASSENGER HEADREST EXPLODED PUSHING THE 85 YEAR OLD PASSENGERS HEAD FORWARD. IT SOUNDED LIKE A GUN SHOT AND THE FORCE MADE THE CAR WIGGLE. AFTER THE INITIAL SHOCK AND SURPRISE IT WAS DISCOVERED THE HEADREST EXPLODED FOR NO REASON, JUST ON ITS OWN.