2016 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 310 owner complaints filed for this model year. This is the 21st highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2016 reports, 27 involved a crash and 7 involved a fire. 18 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsNov 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Durango and Jeep Grand Cherokee vehicles manufactured February 10, 2016, to April 28, 2016 and equipped with a 3.6L engine built at the Saltillo engine plant. During the assembly of the engine, the fuel rail crossover tube may have been damaged, which, over time, may result in a fuel leak.
A fuel leak in the presence of an ignition source, can increase the risk of a fire.
Chrysler will notify owners, and dealers will inspect the engine assembly for damage to the fuel rail crossover tube, replacing it as necessary, free of charge. The recall began on December 23, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S85.
Campaign 16V814000 on NHTSA.gov
Power train, automatic transmission, park/neutral start interlock switchApr 27, 2016
Chrysler (FCA US LLC) is recalling certain model year 2016 Jeep Grand Cherokee vehicles manufactured May 15, 2015 to February 19, 2016. The brake transmission shift interlock solenoid may have a loose electrical connection which could result in a loss of solenoid function.
If the solenoid loses function, the transmission may lock in the Park or Neutral position when the vehicle comes to a stop, possibly rendering the vehicle disabled in traffic, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the shifter assembly, free of charge. The recall began on May 27, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S28.
Campaign 16V249000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Campaign 16V168000 on NHTSA.gov
Representative owner complaints: power train
78 reports, newest first. Show all
Power train, Electrical system, Apr 26, 2018
I WAS DRIVING MY VEHICLE AND IT STALLED OUT IN THE MIDDLE OF A ROAD IN TRAFFIC. I STEERED TO THE LEFT TURN LANE BECAUSE THERE WAS NO SHOULDER AVAILABLE. I PUT THE VEHICLE IN PARK. THE IGNITION (PUSH BUTTON) WAS STILL IN THE ?RUN? POSITION. I PUSHED THE BUTTON AND THE IGNITION WOULDN'T TURN OFF. I TRIED PUSHING IT MULTIPLE TIMES AND THE IGNITION STILL WOULDN'T TURN OFF. I ALSO TRIED HOLDING IT DOWN. NOTHING I DID WOULD TURN THE IGNITION OFF. THE DISPLAY SCREEN WAS FLASHING A LOT OF DIFFERENT ERROR MESSAGES INCLUDING ?VEHICLE NOT IN PARK?. I HAD TO HAVE THE VEHICLE TOWED TO THE DEALERSHIP. I HAVE A VIDEO OF THE IGNITION NOT SHUTTING OFF WHEN PUSHING THE BUTTON. *TT *TR CONSUMER STATED WINDSHIELD WAS CHANGED OUT THE SAME DAY THIS ISSUE OCCURRED WITH A JEEP BRAND WINDSHIELD. SINCE THE IGNITION WOULD NOT TURN OFF, THEY LEFT IT OVERNIGHT AND THE BATTERY DIED, CLEARING ALL FAULT CODES. THEREFORE, THEY COULD NOT FIND ANY ISSUE WITH IT IN THE MORNING. CONSUMER HAD MANY ELECTRICAL ISSUES WITH THE JEEP AND CHRYSLER WAS UNABLE TO HELP IN ANY WAY. UPDATED 9/4/18*JB
Power train, Vehicle speed control, Sep 18, 2017, crash
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE OPERATING THE VEHICLE, THE ECO INDICATOR SUDDENLY ILLUMINATED. THE DRIVER STOPPED THE VEHICLE AND DISCOVERED THAT THE TRANSMISSION WAS STUCK IN THE DRIVE POSITION AND COULD NOT BE SWITCHED TO THE PARK POSITION. THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION AND CRASHED INTO A BUILDING. THE FRONT END OF THE VEHICLE SUSTAINED SIGNIFICANT DAMAGE, BUT THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED A NECK INJURY, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO COLE MOTORS IN BLUE FIELD, WV, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 25,000. UPDATED 11/03/17*LJ *TT CONSUMER STATED CAR RAN AWAY EMERGENCY BRAKE AND FOOT BRAKE WAS ON UPDATED 7/18/18*JB
Power train, Jul 31, 2017
WHEN ACCELERATING FROM A STOP AT ABOUT 20MPH ON A CITY STREET AND ONCE ENTERING A FREEWAY ENTRANCE, CAR WOULD STOP ACCELERATING, THE RPM TACHOMETER WOULD SPIKE HIGH BUT CAR DOES NOT MOVE FOR A COUPLE OF SECONDS THEN ABRUPTLY TRANSMISSION ENGAGES THEN VIOLENTLY JUMPS AND ACCELERATES. ALMOST HAD ANOTHER CAR HIT ME FROM BEHIND TWICE. HAD THE CAR ABOUT CLOSE TO A MONTH NOW AND ITS HAS HAPPENED 4 SEPARATE OCCASIONS.
Power train, Jul 18, 2017
I WAS DRIVING STRAIGHT DOWN THE HIGHWAY DURING RUSH HOUR AT A LOW RATE OF SPEED AND MY VEHICLE SHUT DOWN. TRAFFIC WAS BUMPER TO BUMPER AND I WAS ONLY TRAVELLING AT ABOUT 15 MPH. I HEARD A DING AND A MESSAGE APPEARED ON THE DASH DISPLAY THAT SAID "PLACE IN P THEN SHIFT TO DESIRED GEAR". I ATTEMPTED TO TURN THE WHEEL TO COAST TO THE SHOULDER AND MY STEERING WHEEL LOCKED UP. I WAS ABLE TO GET OVER TO THE SHOULDER AND TURN MY HAZARD LIGHTS ON. I PLACED THE VEHICLE IN PARK, RESTARTED AND LET IDLE FOR A MINUTE. I PROCEEDED TO DRIVE HOME WITHOUT FURTHER INCIDENT.
Power train, Jun 1, 2017
WHILE DRIVING, MESSAGE CAME UP ON INSTRUMENT CLUSTER TO SHIFT TO P AND THEN SHIFT TO DESIRED GEAR. I ALMOST GOT REAR ENDED BECAUSE THE VEHICLE WOULD NOT ACCELERATE. I HAD TO PUT IT IN PARK, SHIFT, AND THEN WAS ABLE TO GO. INCREDIBLY DANGEROUS!
Power train, May 8, 2017
VERY JERKY/LUNGING SHIFTING FROM 1ST TO 2ND GEAR AND DOWNSHIFTING FROM 4TH TO 3RD. THE DEALERSHIP HAS ALREADY DONE THE UPDATE BUT IT DID NOT CORRECT OR HELP THE PROBLEM AT ALL. IT SOMETIMES LUNGES ME FORWARDED AS IF I'VE BEEN REAR ENDED. IT MOSTLY HAPPENS WHEN THE ENGINE AND TRANSMISSION ARE COLD, BUT I'VE NEVER OWNED A VEHICLE THAT HAS SUCH TERRIBLE SHIFTING.
Power train, Engine, Apr 18, 2017
AFTER PUTTING CAR IN DRIVE, IT SUDDENLY ACCELERATED.
Power train, Mar 15, 2017
SHIFTER IS LOCKED IN PARKING UNABLE TO MOVE AND ALSO WILL LOCK IN NEUTRAL HAS HAPPEND SINCE TRUCK WAS RIGHT OUT OF DEALERSHIP AND I CONTINUE TO HAVE THIS PROBLEM , STATIONARY AND IN MOTION IN THE CITY
Power train, Feb 8, 2017
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED ON AN INCLINE, THE VEHICLE ROLLED AWAY. THE CONTACT WAS ABLE TO RE-ENTER THE VEHICLE AND STOP THE VEHICLE SAFELY BEFORE A CRASH OCCURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,847.
Power train, Vehicle speed control, Fuel/propulsion system, Feb 8, 2017, crash
THE CAR OPERATED WELL AT FIRST START. EARLY IN THE DAY, IT DROVE 30+ MILES. AFTER BEING PARKED FOR 6+ HOURS IN A FLAT PUBLIC PARKING LOT, IT WAS TURNED ON AND PUT INTO REVERSE TO BACK OUT OF THE STALL. UPON LIGHTLY RELEASING THE BRAKE, THE CAR ACCELERATED AT A HIGH SPEED (APPROX 20MPH) AND HIT A PARKING PILLAR. A LARGE AMOUNT OF DAMAGE WAS DONE TO THE BACK END, INCLUDING BUMPER, HATCH, SAFETY REINFORCEMENT BAR AND FLOOR BOARD ALL HAD TO BE REPLACED.
Power train, Jan 19, 2017
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING ON A THREE LANE HIGHWAY, THE VEHICLE INDEPENDENTLY SHIFTED FROM DRIVE TO NEUTRAL WITHOUT WARNING. THE CONTACT HAD TO CAUTIOUSLY COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD, APPLIED FORCE TO SHIFT GEARS INTO PARK, AND APPLIED THE EMERGENCY BRAKE. THE VEHICLE WAS TURNED OFF AND RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
Power train, Engine, Fuel/propulsion system, Dec 30, 2016, crash, fire
LESTER GLENN DEALERSHIP, TOMS RIVER, NJ DOES NOT ACKNOWLEDGE THIS RECALL!
Power train, Engine, Dec 13, 2016
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE STALLED. THE TRANSMISSION WARNING LIGHT ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN.
Power train, Nov 18, 2016
11/10/16 I WAS ON A CITY STREET, DRIVING IN TRAFFIC 10 MPH , STOPPED IN TRAFFIC, WAITING TO GET ON THE HIGHWAY FOR AFTERWORK COMMUTE HOME. TOOK MY FOOT OFF THE BRAKE TO PUT ON GAS PEDAL AS TRAFFIC WAS BEGINNING TO MOVE, CAR WOULD NOT DRIVE, PUT CAR IN NEUTRAL THEN BACK IN DRIVE, CAR WOULD NOT MOVE IN DRIVE,, NO WARNING LIGHTS CAME ON THE DASHBOARD, NO LIGHTS ILUMINATED. THE VEHICLE HAD TO BE PUSHED INTO A WAREHOUSE PARKING LOT , I CALLED THE DEALER , THE VEHICLE WAS TOWED BACK TO THE DEALER ON 11/10/16, BY ROADSIDE ASSISTANCE, I WAS INFORMED BY THE DEALER ON 11/11/16, THE TRANSMISSION WENT. THIS IS A LEASE 2016 GRAND JEEP CHEROKEE THAT I HAD FOR 6 WEEKS, WITH 2000 MILES ON IT. CALL TO JEEP CUSTOMER SERVICE 11/14/16, THIS IS A SERIOUS SAFETY ISSUE, IN 5 MINUTES I WOULD HAVE BEEN MERGING ONTO A MAJOR HIGHWAY, THE TRANSMISSION JUST WENT, NO WARNING . JEEP CUSTOMER SERVICE GAVE ME A CASE #, CALLED JEEP CUSTOMER SERVICE AGAIN, 11/16/16, WAS TOLD I WOULD HEAR BACK IN 2 BUSINESS DAYS, 11/18/16, 2 CALLS AGAIN TO JEEP CUSTOMER SERVICE NO RESPONSE. THE VEHICLE IS STILL AT THE DEALER , I WAS TOLD THE CLUTCH IN THE TRANSMISSION BROKE, AND THE TRANSMISSION IS BEING REPLACED. I WANT THIS VEHICLE REPLACED WITH ANOTHER VEHICLE SAME TYPE, THIS IS A MAJOR SAFETY HAZARD FOR A TRANSMISSION TO JUST LET GO WITHOUT WARNING, IN A 6 WEEK OLD CAR
Service brakes, Hydraulic, Power train, Oct 12, 2016
2016 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO SERVICE DEPARTMENT LACK OF COMMUNICATION TO SCHEDULE AND REPAIR SHIFT INTERLOCK SOLENOID ELECTRICAL CONNECTOR (16V-249) AND LEFT FRONT BRAKE CALIPER (16V-168) RECALL NOTICES. *SMD
Power train, Oct 11, 2016
SAFETY CONCERN: THE ISSUE WITH THE 2016 JEEP GRAND CHEROKEE I LEASED IS THAT IT SLIPS OUT OF DRIVE AND INTO NEUTRAL WHILE THE CAR IS IN MOTION! THIS HAPPENS ON ITS OWN, WITHOUT MY TOUCHING THE GEAR SHIFT. WHEN IT SLIPS INTO NEUTRAL, THE GEAR SHIFT SAYS ITS STILL IN DRIVE. THREE TIMES I HAVE TAKEN MY CAR IN TO BE SERVICED FOR THIS PROBLEM TO THE DEALER SHIP I LEASED IT FROM AND EACH TIME THEY HAVE TOLD ME THAT THEIR DIAGNOSTIC TEST SHOWS THAT THERE IS NOTHING WRONG WITH IT, YET IT CONTINUES SLIPPING OUT OF DRIVE AND INTO NEUTRAL. I MOST RECENTLY TOOK THE CAR TO A DIFFERENT JEEP DEALERSHIP AND THEY ARE TELLING ME THE SAME THING. I HAVE CALLED FIAT CHRYSLER CORPORATION AND SPOKEN WITH GINA LEWIS FROM THEIR "JEEP RESOLUTION TEAM" AND THEY ARE NOT INTERESTED IN FIXING OR GETTING THE CAR OFF THE ROAD. THEY ONLY TELL ME THAT BECAUSE THEIR DIAGNOSTIC TESTS DON'T SHOW THAT THERE IS A PROBLEM, IT IS UNDOCUMENTED, THEREFORE I SHOULD PICK UP THE CAR AND DRIVE IT. I UNDERSTAND THE LEMON LAWS AND THAT PROBLEMS NEED TO BE DOCUMENTED BUT THIS IS POTENTIALLY A LIFE THREATENING SAFETY ISSUE AND I AM NOT WILLING TO DRIVE THE CAR AND WAIT FOR SOMETHING TERRIBLE TO HAPPEN BEFORE THEY ACKNOWLEDGE THAT THERE IS A MAJOR TRANSMISSION ISSUE. AT THIS POINT I AM PROFOUNDLY FRUSTRATED WITH THE UNWILLINGNESS OF THE DEALER SHIPS AND FIAT CHRYSLER CORPORATION TO DO SOMETHING ABOUT THIS DANGEROUS CAR. IT SHOULD ALSO BE NOTED THAT THERE WAS A RECALL FOR SHIFT INTERLOCK SOLENOID IN THE BEGINNING OF 2016. I AM TERRIFIED TO DRIVE MY CAR AND TRULY FEAR FOR MYSELF AND OTHERS UNTIL THIS CAR IS TAKEN BACK BY CHRYSLER.
Power train, Oct 7, 2016
I WAS TRYING TO PARK AND MY VEHICLE WOULD NOT GO INTO PARK. A SERVICE TRANSMISSION MESSAGE CAME ACROSS MY DASH BOARD. MY VEHICLE WAS STATIONARY HOWEVER IT WOULD NOT PARK NOR CUT OFF.
Power train, Service brakes, Aug 4, 2016
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V249000 (POWER TRAIN, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Power train, Aug 2, 2016
WE PURCHASED A 2016 JEEP GRAND CHEROKEE ON JULY 25TH AT CROWN CHRYSLER OF DUBLIN, OHIO. DURING THE TEST DRIVE, THE CAR FAILED TO PUSH START. AFTER IT STARTED THE SALESPERSON ADVISED HE'D HAVE IT LOOKED AT, DIAGNOSED, AND FIXED BEFORE PURCHASE.TWO DAYS LATER THE CHECK ENGINE LIGHT BEGAN APPEARING. AFTER 3 CYCLES OF STARTING AND STOPPING THE VEHICLE THE LIGHT DID NOT GO OFF. I STOPPED INTO THE DEALERSHIP ON SATURDAY MORNING AND AFTER WAITING FOR 47 MINUTES THE SERVICE MANAGER WAS ABLE TO PLUG IN A COMPUTER AND DETERMINE THERE WAS AN EMISSIONS LEAK.THE EARLIEST APPT WAS THE FOLLOWING FRIDAY. ON SUNDAY, AFTER FILLING THE TANK WITH GAS, IT FAILED TO PUSH START AFTER 11 ATTEMPTS WHICH INDICATES THAT THE SALESPERSON FAILED TO HAVE IT LOOKED AT, DIAGNOSED, AND FIXED AS PROMISED PRIOR TO THE SALE. I WAS GIVEN A LOANER ON MONDAY AND FOUND THIS WEBSITE, PLUGGED IN THE VIN AND NOTICED THERE WAS A RECALL (S28) FOR IT! I ADVISED THE DEALER TO HAVE IT FIXED. THE DEALER STATED "YOUR VEHICLE WASN'T MADE WITHIN THE TIME FRAME FOR THAT RECALL SO IT ISN'T NECESSARY" I CALLED CHRYSLER CUST SERVICE AND THEY ADVISED THAT IT MOST CERTAINLY WAS AND IS MANDATED TO BE REPAIRED. THIS ENTIRE SITUATION IS UNSETTLING TO SAY THE LEAST. WE'VE HAD THIS VEHICLE FOR LESS THAN 10 DAYS AND THERE IS LITTLE FAITH IN THE PERFORMANCE OF THIS BRAND NEW VEHICLE AND ZERO TRUST THAT THE DEALERSHIP WILL DO THE NEEDFUL IN DIAGNOSING, FIXING, AND AT THE VERY LEAST COMPLETING A MANDATED RECALL (S28) I FEAR THAT THIS VEHICLE IS A LEMON. ESPECIALLY AFTER READING THE HORROR STORIES REGARDING TRANSMISSIONS, GEAR ISSUES, AND UNRESOLVED ISSUES FROM OTHER COMPLAINTS. I WILL POST AN UPDATE WHEN WE ARE TO BE PICKING UP THE VEHICLE BUT FOR NOW WE ARE NOT SATISFIED WITH THE VEHICLE OR CROWN DEALERSHIP OF DUBLIN, OHIO.
Power train, Jul 8, 2016
ON 3 SEPARATE OCCASIONS (SO FAR), OCCURRING WHEN THE VEHICLE HAD AROUND 200, 300, AND 900 MILES ON IT, I TRIED TO ACCELERATE AFTER A STOP BUT THE VEHICLE STRUGGLED TO MOVE BEYOND MAYBE 15-20 MPH. EACH TIME, THE ENGINE LOUDLY ROARED AND REVVED, AND, UPON GLANCING AT THE DASHBOARD, I SAW VERY HIGH RPM, NEAR THE REDLINE. EACH TIME, I WAS IN TRAFFIC WITH VEHICLES BEHIND ME, BUT FORTUNATELY (WITH USE OF MY EMERGENCY FLASHERS) I AVOIDED A COLLISION. IN THE 2ND EPISODE, I WAS ON THE ON RAMP TO AN EXPRESSWAY IN DOWNTOWN SEATTLE. IN TWO OF THE EPISODES, I PULLED OFF THE ROAD TO DROP THE RPM TO IDLE, JIGGLED THE SHIFTER, AND WHEN I MOVED FORWARD AGAIN, THE TRANSMISSION SEEMED TO FUNCTION NORMALLY. IN THE ABOVE EXPRESSWAY EPISODE, I LET OFF THE GAS PEDAL AND DID THE SAME WITH THE SHIFTER (ON THE FLY) AND SOMEHOW THE RPM DROPPED AND THE TRANSMISSION BEGAN TO RESPOND AGAIN. AFTER THE 1ST EPISODE OCCURRED, I HAVE BEEN EXTRA CAREFUL TO MAKE SURE THE SHIFTER IS SEATED IN DRIVE WHEN I BEGIN TO MOVE FORWARD, PLUS I DON'T TOUCH IT WHILE DRIVING, SO I DON'T BELIEVE THE SHIFTER POSITION IS THE PROBLEM. I HAVE SPECULATED THAT THE TRANSMISSION TOGGLES BETWEEN DRIVE AND NEUTRAL, BUT I THINK IT'S MORE LIKELY THAT THE TRANSMISSION GETS STUCK IN 1ST GEAR, WITH INABILITY TO PROGRESS TO HIGHER GEARS. IN AT LEAST THE LAST INCIDENT, THE VEHICLE HAD JUST RESTARTED DUE TO ACTIVATION OF THE ELECTRONIC STOP-START SYSTEM (ESS), SO IT'S POSSIBLE THAT IS INVOLVED. I TALKED WITH JEEP CUSTOMER SERVICE AND WILL BRING THE VEHICLE IN FOR SERVICE ASAP, BUT DECIDED TO REPORT HERE, AS WELL, SINCE I FEEL I WAS IN DANGER WHEN THIS OCCURRED.
Power train, Service brakes, Jun 28, 2016
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V249000 (POWER TRAIN, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Power train, Service brakes, Jun 23, 2016
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V249000 (POWER TRAIN, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Power train, Service brakes, Jun 21, 2016
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V249000 (POWER TRAIN, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Power train, Vehicle speed control, Service brakes, Jun 21, 2016
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE FROM A STOP LIGHT, THE VEHICLE FAILED TO MOVE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V249000 (POWER TRAIN, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PARTS FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 33,000. PART DISTRIBUTION DISCONNECT.
Power train, Electronic stability control (ESC), Apr 28, 2016
THIS IS A FOLLOW ON TO A COMPLAINT FILED A FEW WEEKS AGO. I CAME HOME FROM A BUSINESS TRIP ON 4/5/2016. I STARTED THE JEEP IN THE DAILY GARAGE AT BWI AND WARNING LIGHTS CAME ON FOR THE STABILITY CONTROL AND ENGINE. THE GEAR INDICATORS (P, N, D, ETC.) WERE FLASHING AND IT DID NOT RECOGNIZE WHAT GEAR IT WAS IN. IT WOULD NOT ENGAGE A GEAR, AND WOULD NOT TURN OFF THE ENGINE. I HAD IT TOWED TO THE DEALER AND LEFT IT OVERNIGHT STILL RUNNING. THE DEALER FINALLY GOT IT TURNED OFF BY PULLING A SENSOR ON THE FUEL PUMP. AS OF TODAY, 4/28, IT IS STILL IN THE SHOP. THEY HAD REPLACED THE VALVE TUB BUT IT DID NOT FIX THE PROBLEM. THEY ARE NOW PLANNING TO REPLACE THE ENTIRE TRANSMISSION, SUPPOSEDLY IN THE NEXT FEW DAYS, BUT AS OF TODAY JEEP HAS NOT BEEN ABLE TO EXPLAIN EXACTLY WHAT'S WRONG WITH IT. IT HAD JUST OVER 500 MILES ON IT WHEN IT FAILED, BRAND NEW, AND HAS NOW BEEN IN THE SHOP LONGER THAN I'VE OWNED IT.