2017 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Engine is the leading concern among 364 owner complaints filed for this model year. This is the 20th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2017 reports, 26 involved a crash and 3 involved a fire. 19 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
EquipmentSep 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Grand Cherokee manufactured August 8, 2016 through August 16, 2016. In the affected vehicles, the rear tow hook bracket or tow eye bracket may be loose.
If the tow bracket is loose, the bracket may detach from the vehicle while being it is being driven, possibly becoming a road hazard. If the bracket detaches during a vehicle recovery, there may be a loss of control of the towed vehicle. Either scenario increases the risk of a crash.
Chrysler will notify owners, and dealers will confirm both tow hook bracket bolts are properly tightened, free of charge. The recall began on October 31, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S73.
Campaign 16V686000 on NHTSA.gov
Representative owner complaints: engine
108 reports, newest first. Show all
Other or unspecified, Engine, Fuel/propulsion system, Jul 27, 2020
SEVERAL ISSUES WITH THIS LEMON. NOT HAPPY WITH MY 2017 JEEP GRAND CHEROKEE -ENGINE MOUNT REPLACED AT 46,000 MILES...(REPLACED OCT 2019) SERIOUSLY???!!!! THIS EARLY IN THE VEHICLE'S LIFE??!!! -AC CONDENSER (REPLACED MAY 2020) -CRACKED RADIATOR-(REPLACED JULY 2020) -NEW BATTERY- (REPLACED JULY 2020) -EVAP PURGE HOSE -(REPLACED JULY 2020) -EVAP PURGE SOLENOID-( REPLACED MARCH 2020) WILL HAPPILY PROVIDE DOCUMENTATION IF REQUESTED.
Other or unspecified, Engine, Jul 6, 2020
WHEN I TURN THE CAR OFF. IT AUTOMATICALLY STARTS UP. IT DOES THIS PERIODICALLY. THIS OCCURS WHEN THE VEHICLE IS STATION AND PARKED.
Power train, Electrical system, Engine, May 10, 2020
I BOUGHT A 2017 JGC LIMITED 2 WEEKS AGO. IT HAS 31,500 MILES. THIS WEEKEND, THE 'SERVICE SHIFTER' WARNING CAME ON, THE ENGINE WOULD NOT START, THE IGNITION STAYED ON AND WOULD NOT TURN OFF THOUGH THE ENGINE WASN'T RUNNING. THE SHIFTER LIGHTS FLASHED CONTINUOUSLY, THE WARNING SCREEN FLASHED THROUGH SEVERAL WARNINGS CONTINUOUSLY ALL NIGHT. THE BATTERY WAS DEAD THE NEXT MORNING. THE BACK DOORS WILL NOT OPEN, DISALLOWING ME ACCESS TO THE BATTERY (UNDER THE PASSENGER SEAT). THE CAR WOULD BUCK AT INTERSECTIONS WHEN I WAS DRIVING IT LAST WEEK. THE ELECTRONICS ARE POORLY ENGINEERED AND TESTED. REMINDS ME OF THE ENGLISH RANGE ROVER. I DON'T KNOW WHAT TO DO NOW AS THE CAR IS STUCK ON MY DRIVEWAY. *TR
Engine, Feb 26, 2020
THERE WAS A POOL OF OIL COLLECTING IN A CHANNEL LOCATED ON THE ENGINE BLOCK. MY FIRST THOUGHT WAS THIS COULD BE A FIRE HAZARD UNDER THE RIGHT CONDITIONS. I HAVE LESS THAN 12,000 MILES ON THE 2017 VEHICLE. FIRST, I SAW THE OIL LEAK IN MY DRIVEWAY, CHECKED MY OIL AND WAS A QUART LOW. I TOOK IT INTO THE DEALER WHO IDENTIFIED THE LEAK COMING FROM THE OIL FILTER HOUSING UNIT. I WANT TO DOCUMENT THIS WITH NHSTA . THERE ARE A GROWING NUMBER OF OTHER OWNERS OF THIS VEHICLE WHO BELIEVE THERE SHOULD BE A RECALL ON THIS PART, OUT OF SAFETY CONCERNS.
Electronic stability control (ESC), Engine, Feb 26, 2020
I WAS STOPPED AT A STOP LIGHT ON A BUSY 4 LANE HIGHWAY WHEN MY 2017 JEEP GRAND CHEROKEE STALLED AND WOULD NOT RE-START. THE ENGINE LIGHT CAME ON, I COULD NOT PUSH THE BREAK PEDAL IN. I CALLED U-CONNECT ROADSIDE AND THEY SENT A TOW TRUCK.
Engine, Jan 21, 2020
WHEN GETTING MY OIL CHANGED THE MECHANIC TOLD ME THAT I HAD AN ANTIFREEZE LEAK. HE COULD SMELL IT AND SAW FLUID AROUND THE RADIATOR. ALSO THAT I MAY NEED A NEW RADIATOR AND SHOULD HAVE THE DEALERSHIP CHECK IT OUT. I BROUGHT MY 2 YEAR OLD 2017 JEEP GRAND CHEROKEE TO THE DEALERSHIP AND WAS TOLD I DID INDEED NEED A NEW RADIATOR. THE CAR WAS BOUGHT NEW BY ME AND HAS 45000 MILES ON IT. I ASKED THE MECHANIC IF THIS WAS COMMON? WAS THERE ANY INDICATION OF GETTING HIT BY A ROCK ETC? I WAS TOLD THAT IT WAS A MANUFACTURERS' DEFECT. THAT THE RADIATOR WAS LEAKING AT THE SEAMS AND NEEDED TO BE REPLACED. I BROUGHT IT TO A SECOND MECHANIC AT A LOCAL AUTO BODY SHOP AND HE CONFIRMED THAT IT WAS A MANUFACTURER'S DEFECT AND THE RADIATOR NEEDED REPLACING. I THINK THIS IS MORE COMMON THAN IT SHOULD BE FOR A NEW VEHICLE WITH LOW MILEAGE. BOTH MECHANICS AT THE DEALERSHIP AND THE AUTOBODY SHOP SAID THEY HAD REPLACED SEVERAL OF THESE RECENTLY. IN FACT IT HAS BEEN ENOUGH OF A PROBLEM THAT THEY ARE KEEPING EXTRA RADIATORS IN STOCK. I BELIEVE JEEP SHOULD RECALL THESE RADIATORS AND PAY FOR THE COST OF REPLACING MINE.
Engine, Jan 3, 2020
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE VEHICLE RANDOMLY JERKED AND STALLED SEVERAL TIMES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO LITHIA CHRYSLER JEEP DODGE RAM OF CORPUS CHRISTI (4313 S STAPLES ST, CORPUS CHRISTI, TX 78411, (361) 992-8000), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 18,000. THE VIN WAS UNKNOWN.
Electrical system, Engine, Dec 18, 2019
WHEN DRIVING ON THE FREEWAY AND REGULAR STREET, AND GOING UPHILL, MY JEEP'S ENGINE WILL STOP RUNNING, THE "D" ON THE DASHBOARD BLINKS AND THE CENTER OF THE DASHBOARD SAYS "SHIFT TO PARK". TO GET THE JEEP'S ENGINE TO START UP AGAIN, I HAVE TO PUT IT IN PARK AND RESTART IT. BEING THAT THE JEEP DOES NOT RUN WHEN THIS HAPPENS I AM OFTEN STUCK ON THE FREEWAY OR IN THE MIDDLE OF TRAFFIC AND CAN NOT PULL OVER. THIS IS EXTREMELY DANGEROUS AND I HAVE COME CLOSE TO MULTIPLE ACCIDENTS. THE JEEP DOES NOT ALWAYS START AGAIN. IT WILL STUTTER AND SHUT OFF MULTIPLE TIMES. THIS HAS BEEN HAPPENING FOR MONTHS. DEALERSHIP CAN NOT FIND ANY CODES. THEY PUT A DATA RECORDER IN THE VEHICLE, THE JEEP'S ENGINE SHUT DOWN THE SAME DAY I PICKED IT UP. WHEN THIS HAPPENED I PRESSED THE RECORDER BUTTON. IT SHUT DOWN MULTIPLE TIMES IN TRAFFIC WITH THE RECORDER IN AND I PRESSED THE BUTTON TO RECORD AS DIRECTED. WHEN I BROUGHT THE JEEP BACK INTO THE BOB BAKER DEALERSHIP, THEY SAID THE DATA RECORDER SAID EVERYTHING WAS NORMAL. THE JEEP SHUTTING DOWN WHILE IN MOTION AND NOT TURNING BACK ON, IS NOT NORMAL AND IS DANGEROUS. I HAVE BEEN WITHOUT MY JEEP FOR 2 MONTHS WITH NO SOLUTION IN SIGHT. THIS IS A MAJOR SAFETY PROBLEM THAT I HAVE BEEN FIGHTING TO GET FIXED WITH NO RESOLUTION. I HAVE BEEN WORKING WITH FCA AND THEY ARE NOT RETURNING MY CALLS AND HAVE NO SOLUTIONS. I AM SO DISAPPOINTED AND WISH I NEVER BOUGHT THIS JEEP. I HAVE LOST ALL CONFIDENCE IN THIS VEHICLE. I CAPTURED THE PROBLEM HAPPENING ON VIDEO AND NO ONE CAN EXPLAIN WHAT IS HAPPENING NOR FIX IT. THIS HAS BEEN HAPPENING SINCE AUGUST 2019. THE LAST TIME IT HAPPENED WAS THE DAY I PICKED IT UP WITH THE DATA RECORDER IN IT ON NOVEMBER 22, 2019
Engine, Dec 11, 2019
I AM A MILITARY SERVICE MEMBER SERVING IN EUROPE. I BROUGHT MY 2017 JEEP GRAND CHEROKEE WITH ME TO EUROPE IN 2018. THE VEHICLE HAS BEEN METICULOUSLY MAINTAINED ACCORDING TO MANUFACTURE SPECIFICATIONS. EARLIER THIS YEAR (2019) WITH APPROXIMATELY 98K MILES ON THE ODOMETER AND WHILE CRUISING ON A GERMAN HIGHWAY AT APPROXIMATELY 85MPH, THE CHECK ENGINE LIGHT CAME ON AND THE CAR SUDDENLY AND RAPIDLY LOST POWER. I COORDINATED FOR TOWING OF THE VEHICLE TO THE NEAREST JEEP/CHRYSLER/DODGE REPAIR SHOP. THE VEHICLE HAS NOW BEEN IN THE REPAIR SHOP FOR ALMOST FOUR MONTHS AND THE LOGISTICAL AND TECHNICAL NETWORK AVAILABLE IN THIS MEDIUM SIZED GERMAN CITY HAS PROVEN UNABLE, AT LEAST UP UNTIL THIS POINT, TO SUCCESSFULLY REPAIR THE VEHICLE. THE DIAGNOSIS WAS COMPLETE VALVE TRAIN FAILURE. I'M SHARING THE DETAILS OF THE EVENT AND THE LOCATION FOR THREE PURPOSES. 1. THE SUDDEN LOSS OF POWER COULD PROVE DANGEROUS NO MATTER WHERE IT OCCURS 2. SERVICE MEMBERS SERVING OVERSEAS SHOULD BE AWARE THAT THE FIAT CHRYSLER NETWORK IN EUROPE IS NOT ADEQUATELY PREPARED TO ADDRESS OTHER THAN ROUTINE MAINTENANCE FOR U.S, SPECIFICATION VEHICLES AND YOU COULD EASILY FIND YOURSELF IN A VERY UNCOMFORTABLE SITUATION IF YOU BRING YOUR U.S. SPECIFICATION JEEP WITH YOU OVERSEAS. 3. EVEN THOUGH THE VEHICLE WAS PAST IT'S WARRANTY BASED ON MILEAGE; COMPLETE VALVE TRAIN FAILURE OF A METICULOUSLY MAINTAINED 2017 JEEP WITH LESS THAN 100K MILES IS MORE LIKELY THAN NOT A MANUFACTURING AND OR ENGINEERING DEFECT VERSUS ANYTHING THAT COULD BE CONSIDERED NORMAL WEAR AND TEAR.
Electrical system, Engine, Sep 24, 2019
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. WHILE DRIVING AND DECELERATING, THE VEHICLE SUDDENLY SHUT OFF AND WOULD NOT IMMEDIATELY RESTART. AFTER FOUR ATTEMPTS, THE VEHICLE RESTARTED AND RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND VPROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS 15,000.*PM THE CONSUMER STATED THE *WAS A VISUAL INSPECTION AND 5 MIN ROAD TEST PERFORMED. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Power train, Engine, Sep 9, 2019
WHILE DRIVING ON A HIGHWAY AT 60 MPH MY VEHICLE STARTED FLASHING EVERY POSSIBLE WARNING LIGHT. AIRBAGS, ABS, SLIP CONTROL, CRUISE CONTROL ... EVERYTHING. MOST CONCERNING WAS THE 'SERVICE SHIFTER' ALERT; THE PRND LIGHTS ON MY SHIFTER PANEL ALL STARTED FLASHING AND THE CAR (AUTO TRANSMISSION) WAS STUCK IN ONE GEAR AND WOULD NOT SHIFT. PULLING OVER AND RESTARTING THE VEHICLE WOULD 'FIX IT' FOR 10-15 MINUTES UNTIL IT ALL HAPPENED AGAIN. ENGINE WAS MAKING AN AWFUL LOUD NOISE SO I PULLED OVER AGAIN. THIS TIME AFTER TURNING IT OFF THE VEHICLE WOULD NOT START AT ALL. AFTER 30 MINUTES IT STARTED AND I WAS ABLE TO DRIVE TO A TOWN FOR THE NIGHT. THE NEXT MORNING I WAS ABLE TO START IT AND DRIVE IT IN 1ST GEAR (WHERE IT WAS STUCK) TO A JEEP DEALER. THERE IT SITS AS I TYPE. I HAVE SEEN MANY IDENTICAL ISSUES REPORTED BY JEEP OWNERS ON INTERNET FORUMS AND MOST WORRYINGLY, JEEP DEALERS DON'T SEEM TO HAVE A CLEAR ANSWER. THEY'RE COMMONLY REPLACING THE SHIFTER WIRING HARNESS BUT THE PROBLEM RETURNS FOR NEARLY EVERYONE. THIS INCIDENT STRANDED ME IN THE MIDDLE OF THE NIGHT, IN THE MIDDLE OF NOWHERE, AND LEFT ME VERY WORRIED ABOUT MY SAFETY. WHATEVER IS WRONG WITH THE VEHICLE HAS CASCADING ERRORS THAT AFFECT HEADLIGHT OPERATION (MY HIGH BEAMS WOULD NOW WORK), SLIP CONTROL (IT BECAME NON FUNCTIONAL EVEN IF I OVERRODE IT), WIPERS (IN MY CASE THEY CAME ON WITHOUT ANY RAIN AND I COULD NOT TURN THEM OFF...THEY COULD JUST AS EASILY HAVE NOT FUNCTIONED IN A DOWNPOUR CREATING A SAFETY HAZARD), AND BRAKING (THE BRAKE PEDAL WAS ROCK SOLID AND NOT WORKING PROPERLY).
Power train, Engine, Aug 28, 2019
TL* THE CONTACT OWNED A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE DECELERATED WHILE DRIVING WITHOUT WARNING. ON ANOTHER OCCASION, WHEN THE CONTACT ENTERED THE VEHICLE AND SHIFTED OUT OF PARK, THE VEHICLE LUNGED FORWARD. THE CONTACT ALSO STATED THAT SOMETIMES, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE "CAR IN PARK" AND "TRUCK NOT IN P GO TO GEAR" MESSAGES APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS DRIVEN TO MAC HAIK CHRYSLER (12111 KATY FWY, HOUSTON, TX 77079, (832) 430-6816), BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RETURNED THE VEHICLE TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 13,580.
Power train, Engine, Aug 28, 2019
TL* THE CONTACT OWNED A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE DECELERATED WHILE DRIVING WITHOUT WARNING. ON ANOTHER OCCASION, WHEN THE CONTACT ENTERED THE VEHICLE AND SHIFTED OUT OF PARK, THE VEHICLE LUNGED FORWARD. THE CONTACT ALSO STATED THAT SOMETIMES, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE "CAR IN PARK" AND "TRUCK NOT IN P GO TO GEAR" MESSAGES APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS DRIVEN TO MAC HAIK CHRYSLER (12111 KATY FWY, HOUSTON, TX 77079, (832) 430-6816), BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RETURNED THE VEHICLE TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 13,580. THE VIN WAS UNKNOWN.
Power train, Electrical system, Engine, Aug 20, 2019
THE CAR WAS IN ECO MODE. THE CAR WAS DRIVING ON A RESIDENTIAL STREET AND WAS STOPPED FOR A TRAIN CROSSING. WHEN THE GAS PEDAL WAS USED TO GO FORWARD THE ENGINE RACED QUICKLY TO 4500 RPMS AND WOULD NOT SLOW DOWN UNTIL MANUALLY PLACED IN NEUTRAL FOR SEVERAL SECONDS. AFTER DRIVING ON INTERSTATE 135 AND COMING TO A STOP AT AN EXIT, THE CAR WENT INTO ECO MODE, WHEN THE GAS PEDAL WAS USED TO PUT THE CAR INTO MOTION THE ENGINE RACED TO 6000 RPMS AND WAS TRYING TO ACCELERATE TO AN UNSAFE SPEED. THE ENGINE WOULD NOT SLOW DOWN. THIS HAS HAPPENED 4 TIMES IN THE LAST 3 WEEKS. THE DEALERSHIP WAS NOTIFIED. ATTEMPTS WE WERE TOLD WERE TO DIAGNOSE THIS PROBLEM, BUT THE ISSUE HAS NOT BEEN RESOLVED. AN UPDATE ON SOFTWARE WAS DONE AFTER THE FIRST TWO ISSUES OF THE UNINITIATED ACCELERATED RPMS OF THE ENGINE OCCURRED. AFTER SOFTWARE WAS UPDATED THERE HAVE BEEN TWO UNINITIATED ACCELERATIONS OF THE RPMS. WE WERE CONCERNED FOR UNCONTROLLED ACCELERATIONS OF THE VEHICLE. THE DEALERSHIP HAS BEEN NOTIFIED OF OUR CONCERNS, HOWEVER A RESOLUTION HASN'T BEEN DONE. WE ARE CONCERNED FOR SAFETY. THIS HAS HAPPENED ON AUGUST7 (TWICE), AUGUST 10, AUGUST 20.
Electrical system, Engine, Jul 22, 2019
FLASHING D ON DASHBOARD CAR TURNS OFF HAS HAPPENED TWICE DEALSHIP CAN NOT CORRECT BECAUSE I HAVE NO CODES
Engine, Jun 17, 2019
D AND R ON TRANSMISSION BLINKS THEN STALLS. WHILE ON REVERSE, DOES NOT REVERSE. WHILE ON D, STALLS, HAVE TO PUT IT BACK TO PARK AND RE-START ENGINE. TOOK TO DEALER, THEY CAN NOT FIND ANYTHING, FOR ME TO WAIT TILL MAL SIGNAL COMES ON IN ORDER FOR THEM TO FIND CODE. DANGEROUS, AS I ALREADY WAS STUCK TWICE IN TRAFFIC. ONLY HAS 24000 MILES.
Electrical system, Other or unspecified, Engine, Jun 16, 2019
VEHICLE COMES TO A STOP AND ACTIVATES AUTO STOP/START. WHEN LIFTING FOOT OF BRAKE TO PROCEED TO A TURN, THE ENGINE TURNS ON, VEHICLE MOVES, THEN TURNS OFF DISPLAYING, 'AUTO STOP/START NOT AVAILABLE', FOR APPROXIMATELY TWO AND A HALF MINUTES, I WAS STUCK IN THE MIDDLE OF AN INTERSECTION TRYING TO TURN OVER THE CAR. EVENTUALLY AFTER PUTTING THE VEHICLE IN PARK, RELEASING THE BRAKE AND TURNING OFF THE VEHICLE COMPLETELY, I PRESSED THE BRAKE AND TURNED ON THE VEHICLE SUCCESSFULLY. NUMEROUS OCCASIONS OF THIS VERY SAME INCIDENT HAVE OCCURRED IN RANDOM. RANDOM ENGINE SHUT OFFS WHILE IN MOTION HAVE OCCURRED AS WELL REQUIRING THE SAME STEPS LISTED ABOVE. VEHICLE IS EQUIPPED WITH THIS 'ECO TECHNOLOGY' 100% OF THE TIME UNLESS, A BUTTON IS PRESSED TO DEACTIVATE TEMPORARILY. (NO WAY TO PERMANENTLY SHUTOFF THIS FEATURE, NO SOLUTION FROM DEALERSHIP.)
Engine, May 21, 2019
MY CAR CONTINUES TO STALL AND SHUT DOWN WHILE IN MOTION. EXTREMELY DANGEROUS AND TERRIFYING WHEN YOU'RE ON A BUSY ROAD AND TRAVELING AT 30-35MPH AND YOU LOSE ALL POWER AND YOUR CAR STALLS OUT. I HAVE GOOGLED THIS ISSUE AND THERE ARE TONS OF COMPLAINTS ABOUT THIS HAPPENING TO MANY OTHER PEOPLE. SOME WHILE ON HIGHWAYS. SOME WHILE AT STOP SIGNS. WE CONTACTED OUR DEALERSHIP YESTERDAY AND WERE TOLD THEY CAN'T SEE IT FOR 2.5 WEEKS, IN THE MEANTIME JUST DRIVE IT. I DON'T THINK SO. IT IS A DEATHTRAP. I HAVE A 17 YEAR OLD DAUGHTER THAT I DO NOT FEEL SAFE PUTTING BEHIND THE WHEEL OF THIS CAR, NOR MYSELF. MY HUSBAND AND I DECIDED WE WOULD JUST DRIVE IT TO THE DEALERSHIP ANYWAY AND WE STALLED OUT 7 TIMES IN LESS THAN A 1/4 OF A MILE. IT WAS TOO DANGEROUS AT THAT POINT TO DRIVE THE DISTANCE TO THE DEALERSHIP SO WE TURNED AROUND AND GOT IT BACK HOME. FROM WHAT IT LOOKS LIKE BASED ON OTHER COMPLAINTS, PEOPLE ARE BEING TOLD THEY NEEDED OIL. WE KNOW FOR A FACT OURS DOES NOT. IT'S COMING UP ON AN OIL CHANGE DUE DATE BUT MY HUSBAND CHECKED THE OIL STATUS AND WE ARE NOT LOW, SO THAT IS NOT THE ISSUE. WE TOLD THE DEALERSHIP IT IS UNSAFE TO DRIVE AND WE NEED A LOANER. HE EXPLAINED TO US THEY DON'T GIVE OUT LOANERS UNTIL THEY CAN RUN THE DIAGNOSTICS, IN 2 WEEKS! I AM TERRIFIED TO DRIVE THIS CAR. I STALLED OUT 4 TIMES THE DAY BEFORE IN TRAFFIC, IN MOTION AND AT AN INTERSECTION, WITH MY CHILDREN IN THE CAR! I HAVE BEEN STOPPED AT A RED LIGHT. I WAS CROSSING A BRIDGE. I WAS IN MIDDLE OF MAKING A BEND. ALL OF THESE INSTANCES, MY CAR JUST SHUT DOWN. THE STEERING LOCKS AND I LOSE TOTAL POWER. AFTER SEVERAL ATTEMPTS OF TRYING TO TURN THE CAR BACK ON, IT WILL EVENTUALLY GO, FOR NOW.
Steering, Electrical system, Engine, Mar 30, 2019
GOT IN VEHICLE TO LEAVE SCHOOL AND DASH BOARD LIGHTS LIT UP LIKE A XMAS TREE BUT CAR WOULD NOT START. AFTER 20 MINS OF TRYING IF FINALLY STARTED BUT POWER STEERING WAS OUT. TOOK CAR TO DEALERSHIP, THEY DROVE IT FOR A WEEK BEFORE PROBLEM REPLICATED AND DIED TWICE ON THE ROAD. THEY HAVE HAD IT 2 WEEKS NOW THINKING IT MIGHT BE A PINCHED WIRE. SOMEWHERE LIKELY IN THE DRIVERS SIDE DOOR. WILL GET BACK TO ME MONDAY, APRIL 1, 2019
Engine, Mar 6, 2019
THE START/STOP SYSTEM ON THESE VEHICLES IS AN ACCIDENT WAITING TO HAPPEN. IF I FORGET TO SHUT IT OFF AND PULL OUT INTO TRAFFIC AFTER A STOP, THE ENGINE DELAYS ACCELERATING CAUSING ME TO NOT GET UP TO SPEED QUICK ENOUGH TO MERGE PROPERLY INTO THE LANE. THE START/STOP FUNCTION IS GOOD FOR CITY DRIVING AND SHOULD BE AN OPTION THAT IS DEFAULTED OFF AND SELECTED TO ON WHEN THE DRIVER SO DESIRES. THIS CONSTANT TURNING THE SYSTEM OFF EVERY TIME THE VEHICLE IS STARTED IS A SAFETY HAZARD IN MY OPINION.
Engine, Feb 28, 2019
JEEP IS A 2017 WITH 64,000 BARELY OUT OF WARRANTY. JEEP KEPT STALLING OUT AT STOPS WHILE DRIVING AND EXTREMELY ROUGH IDLE. TOOK IT TO DEALERSHIP, CONTACTED CHRYSLER CUSTOMER SERVICE ABOUT THE KNOWN ISSUE AND NOTHING THEY CAN DO. EXTREMELY DANGEROUS AND DO NOT FEEL SAFE DRIVING THIS PRODUCT.
Engine, Jan 24, 2019
VISITED OFFICIAL JEEP DEALERSHIP FOR AN OIL-CHANGE ON JAN 19, 2019. DEALERSHIP DID NOT RECOGNIZE A RECALL ON THIS VERY VEHICLE WAS INCOMPLETE AND DID NOT INFORM ME NOR FIX THE ISSUE.
Electrical system, Other or unspecified, Engine, Oct 25, 2018
ON 10/12/18 I WAS GETTING READY TO GO TO WORK HOWEVER WHEN I TRIED TO OPEN MY CAR IT WOULD NOT OPEN MY CAR WAS PARKING THE PARKING LOT OF WHERE I LIVE I CALLED NIELSEN DODGE AND THEY HELP ME TO OPEN THE CAR MANUALLY AND SILENCE THE ALARM BUT THE CAR WAS NOT TURNING ON AND NEITHER THE DEALER NOR THE PEOPLE FROM UCCONECT COULD REMOTELY START MY JEEP, MY CAR WAS TOWED TO NIELSEN DODGE IN RT 10 AND IT HAS BEEN THERE FOR TWO WEEKS NOW AND THEY STILL CANNOT GIVE ME AN ESTIMATE AS TO WHEN MY CAR WILL BE FIXED OR IF IT WILL BE FIXED. ON 10/24/18 CHRYSLER SENT OUT AN ENGINEER TO LOOK AT MY JEEP AND I WENT IN TODAY FOR A FOLLOW UP AND THE TOLD THEY HAVE TO ORDER A PART BUT THEY DO NOT KNOW HOW WILL IT TAKE FOR THE PART TO ARRIVE, MY CASE NUMBER WITH CHRYSLER IS 57198050. I READ ONLINE AND SEE OTHER PEOPLE HAVING SIMILAR ISSUES WITH 2017 JEEP GRAND CHEROKEE NOT TURNING ON PLEASE HELP ME WITH THIS MATTER AS IT IS NOW BEEN 2 WEEKS AND I JUST NEED TO KNOW IF OR WHEN THE CAR WILL BE FIXED.
Power train, Vehicle speed control, Engine, Oct 5, 2018
I AM THE ORIGINAL OWNER FOR 10 MONTHS. SEVERAL TIMES OVER THE LAST TEN MONTHS, WHEN STOPPED AND THEN DEPRESSING THE GAS PEDAL FULLY WITHOUT CRUISE CONTROL OR LAUNCH CONTROL ENGAGED, THE THROTTLE CONTINUES TO ACCELERATE EVEN THOUGH MY FOOT IS REMOVED FULLY FROM THE GAS PEDAL. IT FORCES YOU TO PUT THE CAR IN NEUTRAL AND BRAKE UNTIL THE THROTTLE BECOMES "UNSTUCK" AND THE RPMS OF THE ENGINE COME BACK DOWN. I AM MECHANICALLY INCLINED AND HAVE CHECKED TO SEE IF THE FLOOR MAT OR SOMETHING AROUND THE PEDAL OR PEDAL MECHANISM WAS CAUSING THE PEDAL TO BE STUCK BUT THERE ARE NO INDICATIONS OF ANY MECHANICAL INTERFERENCE. I HAVE READ FROM OTHER OWNERS WHO HAVE HAD A SIMILAR ISSUE WITH THE HIGH PERFORMANCE TRIMS (SRT AND TRACKHAWK) OF THE GRAND CHEROKEE. AGAIN CRUISE CONTROL AND LAUNCH CONTROL WERE NOT ACTIVATED IN ANY WAY. I KNOW THERE WAS A CRUISE CONTROL RECALL FOR THROTTLE STICKING BUT THIS IS NOT BEING OBSERVED WITH THE CRUISE CONTROL SET OR ON. IS THIS PERHAPS A RELATED ISSUE ??
Other or unspecified, Engine, Sep 24, 2018
2017 JEEP GRAND CHEROKEE LAREDO SHUTS OFF WHILE DRIVING. FIRST NOTICED ABOUT A MONTH AFTER DRIVING IT. APPROX. MILEAGE ABOUT 5,000 ON INITIAL COMPLAINT; CURRENT MILEAGE ABOUT 23,000. VEHICLE WILL BEEP AT YOU AND DASH WILL STATE "VEHICLE NOT IN PARK". FIRST TIME IT OCCURRED AT NIGHT AND I LOST ALL EXTERIOR LIGHTS. OTHER TIMES WHEN ENGINE SHUTS OFF IT KEEPS RADIO AND INTERIOR DASH LIGHTS ON. MULTIPLE DEALERSHIPS STATE THAT THEY CANNOT RECREATE THE ISSUE AND THAT NO CODES ARE BEING STORED. CHRYSLER HOOKED UP A DATA RECORDER TO THE VEHICLE AND STATED NOTHING OUT OF THE ORDINARY SHOWED UP ONCE IT HAPPENED. WAS ALSO TOLD THAT IF VEHICLE LOST ALL POWER DURING THE INCIDENT, THAT THE DATA RECORDER WOULD NOT REFLECT THOSE CONDITIONS. THE COMPANY WILL NOT REPLACE, REPAIR, OR BUY BACK WITHOUT A DIAGNOSIS. HUGE SAFETY CONCERN FOR NOT ONLY THE PASSENGERS AND DRIVER, BUT ALSO OTHERS ON THE ROAD. IF ON A BUSY STREET IT SHUTS OFF WITH NO LIGHTS, THERE WILL BE GREATER RISK OF CAUSING AN ACCIDENT AT SPEED. ACCORDING TO DEALERSHIP REPS, LOOKED INTO PUSH BUTTON CONTROLLER AND RECEIVER, AUTO START/STOP FEATURE, KEY FOBS, AND ENGINE FUEL SYSTEM. ALL OPEN RECALLS HAVE BEEN PERFORMED ON MY JEEP. ALL RECOMMENDED FACTORY MAINTENANCE HAS BEEN PERFORMED AT THE DEALERSHIP. THIS IS NOT THE ONLY ISSUE RECORDED, BUT IS THE MOST SERIOUS DUE TO LIFE SAFETY CONCERNS.