2017 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Engine is the leading concern among 364 owner complaints filed for this model year. This is the 20th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2017 reports, 26 involved a crash and 3 involved a fire. 19 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
EquipmentSep 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Grand Cherokee manufactured August 8, 2016 through August 16, 2016. In the affected vehicles, the rear tow hook bracket or tow eye bracket may be loose.
If the tow bracket is loose, the bracket may detach from the vehicle while being it is being driven, possibly becoming a road hazard. If the bracket detaches during a vehicle recovery, there may be a loss of control of the towed vehicle. Either scenario increases the risk of a crash.
Chrysler will notify owners, and dealers will confirm both tow hook bracket bolts are properly tightened, free of charge. The recall began on October 31, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S73.
Campaign 16V686000 on NHTSA.gov
Representative owner complaints
364 reports, newest first.
Power train, Nov 25, 2025
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while accelerating from a complete stop at a stop sign at approximately 5 MPH, the contact heard an abnormally loud banging sound followed by an abnormal grinding sound coming from underneath the vehicle, near the driver's feet. The vehicle then shifted to neutral and failed to move. The contact was able to turn off the vehicle after disconnecting the ECM. The contact was able to push the vehicle to the side of the road with assistance, and the vehicle was left on the side of the road overnight. The vehicle was towed to a certified mechanic, where it was diagnosed that the sheer pins and the power transfer unit (PTU) connection had failed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train). The dealer was contacted and confirmed that the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.
Steering, Vehicle speed control, Engine, Nov 15, 2025
Car lost power while driving. Related to recall notice received Feb 2025 with no update still. recall 01C related to PTU power transfer unit. Recall is past due solution and available parts from Chrysler and POSES A MAJOR SAFETY ISSUE!
Engine, Fuel/propulsion system, Nov 15, 2025
It and it had a weird knock to the engine. Did get searched five times until it was figured out. It was the lifters and camshaft that failed at 82,000. it was fixed it did stall on the highway once before that. complete fix the water pump issue. for the fuel system the EVAP code keeps showing up every few thousand miles even though it's been checked and serviced. No leaks of any kind even the very small code leak. No leaks were found in any parts of the car
Air bags, Nov 13, 2025, crash
We were in an accident with heavy front end and right corner panel damage and none of my airbags deployed.
Power train, Nov 5, 2025
Defect in transmission causing a total replacement to be needed. Jeep is aware of issue and is changing the way they’re built but not recalling.
Other or unspecified, Oct 21, 2025
Dash damage causing visibility issues. The dash in this vehicle and many other Jeeps with a leather dash, the leather has separated from the dash body and is causing visibility issues when driving. My vehicle is stored in garage or with a sunshade on at all times, but the leather dash has still separated, this issue has been recalled in other years and needs to be address in 2017 Jeeps as well. Repairs of this issue are unaffordable due to the labor that is required to repair. GM should address this problem with GM vehicle owners.
Power train, Electrical system, Engine, Oct 13, 2025
While driving, my car stopped and on the dashboard was a message that said shift to p. This happened 2x in a week.
Seats, Oct 6, 2025
Driver's side head restraint exploded as I was pulling out of my driveway with no advance warning. Thankfully I was facing forward when it deployed, or it would have slammed into the back of my head. I found my extended warranty notice from FCA regarding this issue. Contacted my dealership and scheduled an appointment for repair/replacement on 11/1.
Power train, Oct 6, 2025
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving out of the driveway, the transmission unexpectedly shifted into neutral. The shift to park message was displayed on the screen. The shifter became stuck and failed to shift to park(P). The vehicle was restarted. While driving 55 MPH, the message “Shift to Park" was displayed. The "Vehicle was at too high a Speed" message was displayed. The vehicle failed to shift into park. The vehicle failed to move. The drive warning light was flashing, accompanied by an abnormal dinging sound. Upon further research, the contact was able to link the failure to NHTSA Campaign Number: 25V011000 (Power Train). The contact called the local dealer, who confirmed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 180,000.
Power train, Oct 4, 2025
I was taking my daughter to school and we were stopped at a light when the check engine light came on. When the light turned green and I pressed the gas the vehicle didn’t seem to respond at all and I rolled my car at the right turn and parked it. I turned it off and back on and it was still doing the same thing. I had someone pick up my daughter and take her to school. I started scheduling a tow but after it sat for a while it was able to drive to a shop for inspection where they tested it and received the error code: P076F = Gear 7 incorrect ratio. I was told the entire engine needs to be replaced. The vehicle has low mileage. Our safety was at risk because I had no warning to get the car to the shop before a major malfunction. I was very fortunate my car was stopped at the time. If I was waiting at a left turn in an intersection we could have had a terrible collision. The exact problem has not been reproduced. The vehicle has not yet been inspected by the manufacturer.
Power train, Sep 23, 2025
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving 45-50 MPH, the “Service 4WD” message was displayed and flashing on and off. The vehicle was taken to the local dealer, where it was diagnosed, and determined that the transfer case needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The approximate failure mileage was 116,387.
Suspension, Power train, Electrical system, Sep 17, 2025
The PTU (transfer case) is not working. It started as more of a transmission issue. I would be driving at times and my transmission would not shift up. I had to manually shift my car to get it into gear. Now, it lead to knocking noises when I turn my steering wheel.
Engine, Sep 8, 2025
Motor making a ticking noise, brought to dealership and was told the camshafts are destroyed and there is metal throughout the rest of the engine. 90881 miles on the car.
Power train, Sep 2, 2025
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at 35 MPH, the vehicle jerked, and the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, the contact stated there was an abnormal sound coming from the power train. The message "Transmission Overheated" was displayed on the instrument panel. The contact stated that on a separate occasion, while stopped at a traffic light, the vehicle failed to accelerate as intended while depressing the accelerator pedal before the vehicle stalled. Additionally, there was an abnormal sound coming from underneath the vehicle. The contact stated that the gear shift lever failed to operate as intended. The message "Transmission Overheated" was displayed. The contact waited until the transmission had cooled down and the vehicle was restarted. The vehicle was able to drive to the residence, but was driving roughly. A mobile mechanic arrived at the residence and diagnosed the vehicle with transmission failure. The vehicle was not repaired. The contact parked the vehicle out of safety concerns. The manufacturer was not made aware of the failure. The failure mileage was approximately 181,000.
Engine, Aug 18, 2025
EGR coolant compartment cracked leaked coolant
Engine and engine cooling, Jul 28, 2025
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while operating the vehicle, the check engine warning light illuminated and remained illuminated. Additionally, there was white smoke coming from the exhaust pipe, and the vehicle failed to properly accelerate. The vehicle eventually failed start and was towed to the local mechanic who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The vehicle was not repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 20V699000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The manufacturer and local dealer were not yet notified of the failure. The failure mileage was 101,000.
Power train, Vehicle speed control, Fuel/propulsion system, Jul 16, 2025
Unknown or uncertain about needing a recall. Recently my car has been having trouble with acceleration in the sense that either it will lag or stall out and at times will give acceleration even without me trying to depress the gas harder. It sputters like it either cannot get gas or the fuel system is faulty, it keeps throwing codes and the check engine light dings and flashes. Cruise control sometimes will not come on, theres a burnt smell and rough idles, i have noticed a deep humming sound under my feet while driving, and sometimes when shifting from park to gear it jerks really hard, going down the road it acts like it takes too long to shift. It really is very scary when it does these things, its a daily occurrence. Sometimes it drives just fine then all of a sudden will malfunction. I've only had the car not quite 2 years and they said they repaired the recalls in 2018, after I had scheduled an appointment for July 2025.
Steering, Electrical system, Other or unspecified, Jul 9, 2025
System said car will shut off soon. All system lights started blinking and the car turned off. Car would not restart and would not go into neutral.
Vehicle speed control, Other or unspecified, Jun 18, 2025
My husband was driving down a state road when the car shut down. He started the suv back on & we where fine. 2nd time I was driving on the interstate [XXX] ) when the car shut off & the dashboard displayed "shift to park". I kept control of the car put the emergency lights on & got of the way. Waited a few minutes & the SUV started back took me home the next day I took it to the dealership they replaced the transmission. I got the car back Friday [XXX] drove it home & on Tuesday [XXX] put 93% gas in the car was on my way back on [XXX] . Stopped at a light with my grandson in the car & the car started to shake a little shut off again the dash indicated "shift to park" I turned the car on & off a few times finally after about 5 mins it started & I was on to my destination. At my destination I turned the car on 3 times. Started with out a problem. Got on the road headed back home. At the same spot, the car shut down again for the 3rd time. Dash again stating I need to "shift to park". This is the very dangerous. I had the car towed to the Jeep dealership & there it is waiting on a diagnosis as to what is wrong with my Beautiful 2017 Jeep Grand Cherokee. Please find a way to fix this issue. I dont want to get into a serious car accident because of this crazy issue. thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Other or unspecified, Jun 13, 2025
Sun Roof shattered
Power train, Electrical system, Engine, Jun 13, 2025
When I was driving onto the high way my jeep just cut off and I couldn’t accelerate only steer doing 45 mph with cars behind me and I saw on the dash a message “ shift to park. And then put into Desired gear” well it was on drive D and I couldn’t put it in park until I completely stopped at this point I had a guy pull over next to me and called me jerkoff because he thought I was trying to brake check him , I explained to him what happened . Well once I did this I got moving , but it happened again latter on that day when I was almost home . I dont feel safe driving it anymore
Air bags, Other or unspecified, Jun 5, 2025
The front passenger seat Active Head Restraint activated while driving on a smooth, rural road, with no traffic, and no impact with anything. My wife was in the passenger seat and was forcefully hit when the headrest deployed. There were no warning lights and no issues which would have warned us of this deployment. The vehicle has been maintained by the dealership since new. I have an appointment with the dealership for the warranty repair. on June 12 2025.
Other or unspecified, May 29, 2025
Pass. side active head restraint deployed unexpectedly. Dealer replaced part under “warranty extension x88”. When I contacted Jeep manufacturer: 1-800-334-9200, I was told the manufacturer will NOT replace the driver side head restraint until it self deployed! An accident waiting to happen! My wife and I travel a lot, pulling a travel trailer, so I now have a fear that this active head restraint will also self-deploy. SHAME on the manufacturer. I won’t be considered an “acceptable risk”. Please help me convince the manufacturer to stand by their warranty. Thank you.
Other or unspecified, May 19, 2025
Passenger side active headrest activated for no apparent reason. There was no warning for this. When I contacted Jeep dealer I was told that they were “aware” of this, but it wasn’t a recall item.
Electrical system, Other or unspecified, May 15, 2025
The power lift gate automatically open, and will not close with the key fob, or any of the buttons inside the vehicle.