2018 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 854 owner complaints filed for this model year. This is the 12th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2018 reports, 42 involved a crash and 10 involved a fire. 33 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleNov 7, 2024
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may incorrectly illuminate the brake lights and disable the ABS and electronic stability control (ESC). In addition, the vehicle operator may be able to start and shift out of Park without the brake pedal being applied.
A vehicle that can be started and shifted out of Park without applying the brake pedal can result in a vehicle rollaway. Disabled ABS and ESC systems can reduce vehicle handling and control in certain driving situations. Brake lights that incorrectly illuminate can fail to properly indicate the driver's intention to following traffic. Any of these scenarios can increase the risk of a crash.
Dealers will replace the integrated pressure transducer and update the ABS module software, as necessary free of charge. Owner notification letters were mailed December 16, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 94B. This recall replaces previous recall number 22V-426. Vehicles previously remedied under 22V-426 will need to have the new remedy completed.
Campaign 24V838000 on NHTSA.gov
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may illuminate the brake lights, and allow the vehicle to start and shift out of Park without the brake pedal being applied.
A vehicle that starts and shifts out of Park without applying the brake pedal can result in vehicle rollaway, increasing the risk of a crash without prior warning and/or injury to others outside of the vehicle.
This recall is replaced by NHTSA recall number 24V838. Vehicles already repaired under this recall will need to have the new remedy completed. The remedy includes updated HCU/ABS module software that prevents the HCU/ABS module from falsely reading pressure in the primary circuit. FCA has decided to do a two-Phase Campaign remedy schedule. Phase 1 began November 17, 2022. Phase 2 begin date has not been determined yet. Interim owner notification letters explaining the safety risk were mailed July 28, 2020. Owner notification letters were mailed on November 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z48.
Campaign 22V426000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Equipment, accessory, floor matOct 29, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Street and Racing Technology (SRT) and Trackhawk vehicles. The driver's floor mat may have insufficient clearance between the mat and the accelerator pedal, possibly preventing the pedal from returning to the idle position.
If the floor mat prevents the accelerator pedal from returning to idle, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will replace any of the affected floor mats, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UB3.
Campaign 18V759000 on NHTSA.gov
Equipment, accessory, floor matOct 29, 2018
Chrysler (FCA US LLC) is recalling certain Mopar Floor Mats, part numbers 6ML07TRMAA and 6GA92TRMAA, sold as accessory equipment for 2018 Jeep Grand Cherokee Street and Racing Technology ("SRT") and Trackhawk vehicles. These floor mats may have insufficient clearance between the mat and the accelerator pedal, possibly inhibiting the pedal from returning to an idle position.
If the floor mat prevents the accelerator pedal from returning to idle, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will replace any of the affected floor mats, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UB5.
Campaign 18E097000 on NHTSA.gov
Electrical system, wiring, front underhoodAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
A vehicle stall can increase the risk of a crash.
Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Campaign 18V524000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Power train, automatic transmissionMay 1, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
If the incorrect park lock rod is installed, the transmission may not shift into 'PARK' and keep the vehicle from moving, increasing the risk of unintended vehicle movement and the risk of a crash.
Chrysler will notify owners, and dealers will install the correct park lock rod, free of charge. The recall began June 28, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U43.
Campaign 18V280000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsJan 11, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Trackhawk vehicles equipped with a 6.2L Supercharged Engine. The fuel line may separate.
If the fuel line separates, the engine may stall, increasing the risk of a crash. In addition, a fuel line separation increases the risk of an engine compartment fire and injury.
Chrysler will notify owners, and dealers will inspect and, as necessary, replace the fuel line, free of charge. The recall began February 23, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U02.
Campaign 18V048000 on NHTSA.gov
Representative owner complaints
854 reports, newest first.
Other or unspecified, Engine, Jul 13, 2018
COMPLAINED OF AN OIL LEAK(OIL MARKS ON THE GARAGE FLOOR AND CARDBOARD PLACE TO VERIFY) PRIOR TO 7500 MILES. DEALERSHIP UNABLE TO FIND THE OIL LEAK THE FIRST TIME. TOOK IT BACK 1 WEEK LATER TO COMPLAIN ABOUT AN OIL LEAK. DEALERSHIP PLACED DYE INTO OIL TO FIND THE LEAK. LEAK WAS FOUND TO BE THE SEAL BETWEEN THE ENGINE AND TRANSMISSION. WHEN DEALERSHIP WENT TO REPLACE SEAL, THEY STATED THE BLOCK WAS CRACKED DUE TO "BEING MACHINED DURING THE ASSEMBLY". NOW WAITING FOR A NEW ENGINE TO BE REPLACED ON A NEW VEHICLE OF 4 MONTHS. OUCH!
Engine, Jul 13, 2018
WHILE DRIVING ON THE ROAD THE ENGINE SHUTS COMPLETELY OFF RIGHT IN THE MIDDLE OF TRAFFIC WHICH IS EXTREMELY DANGEROUS!!!...MESSAGE DISPLAYS ON THE SCREEN WHERE THE SPEEDOMETER IS "SHIFT TO P TO START". IT HAS HAPPENED 3X YESTERDAY AND ABOUT A WEEK AGO ONCE. TOOK TO JEEP DEALER YESTERDAY AND THEY ARE STILL INVESTIGATING THE ISSUE.
Power train, Jul 10, 2018
TRANSMISSION PROBLEMS. THE TRANSMISSION SHIFTS ARE PRONOUNCED, CAUSE THE SUV TO JERK AND FEEL JUMPY. THIS CONDITION IS SPORADIC, AND CAN CHANGE BASED ON MODE - NORMAL, ECO OFF, SPORT . BESIDES CAUSING A CHOPPY RIDE, THE CONDITION IS CONCERNING BECAUSE SOME SHIFTS THAT CAUSE THE VEHICLE TO JERK ARE ACCOMPANIED BY A BANGING NOISE THAT MAY BE A R A PRECURSOR TO GEAR FAILURE.
Fuel system, Gasoline, Electrical system, Jun 27, 2018
I HAVE ONLY OWNED THE VEHICLE FOR 5 MONTHS. WHEN FILLING THE GAS TANK ON SEVERAL DIFFERENT OCCASIONS AT SEVERAL DIFFERENT PUMPS, THE PUMP STOPS LIKE THE TANK IS FULL EVEN THOUGH I JUST STARTED PUMPING. ALSO RANDOMLY THE BACKUP CAMERA DOES NOT DISPLAY AND THEN THE ENTIRE INFOTAINMENT SYSTEM SHUTS DOWN AND RESTARTS WHILE GOING DOWN THE ROAD OR WHILE IN REVERSE *TT
Power train, Electrical system, Jun 12, 2018
MY VEHICLE WAS PURCHASED BRAND NEW 11/2018, WHEN I PRESS THE BUTTON TO START IT, 75% OF THE TIME IT WON'T START AND TAKES SEVERAL ATTEMPTS. ALSO WHEN I SHIFT INTO REVERSE, THE R JUST FLASHES AND THE VEHICLE WON'T REVERSE. IT WON'T MOVE UNTIL I TURN IT OFF AND RESTART IT AGAIN. THESE TWO PROBLEMS OCCUR FREQUENTLY.
Electrical system, Other or unspecified, Jun 8, 2018
BRAND NEW GRAND CHEROKEE, ONLY 400 MILES, TODAY MY BACKUP CAMERA STOPPED WORKING. ON THE DISPLAY I HAVE AN ICON "BACKUP CAMERA" WHEN ATTEMPTING TO CLICK THIS THE BACKUP CAMERA WOULD NOT POP-UP. TURNED THE CAR OFF AND KEPT IT OFF FOR 10 MINUTES, RE-STARTED THE CAR, THE JEEP DISPLAY DOES NOT POP-UP WITH THE SAFETY NOTIFICATION AND THE BACKUP CAMERA DOES NOT COME ON THE SCREEN WHEN THE CAR IS PLACED IN REVERSE. IT WAS WORKING FINE THE LAST WEEK AND A HALF AND ALL OF A SUDDEN THIS MORNING IT WILL NOT WORK. I CALLED JEEP AND THEY ARE UNSURE WHAT IT IS AND MAY BE A SOFTWARE UPDATE. I JUST PAID $60,000 DOLLARS AND HAVE HAD THE CAR FOR 6 DAYS AND THE BACKUP CAMERA IS NOT WORKING NOW!
Fuel/propulsion system, Jun 8, 2018
WHILE TRYING TO PUMP GAS, THE PUMP WOULD POP CLOSED AS IF THE GAS TANK WAS FULL WHEN IN ACTUALITY IT HAD ONLY JUST STARTED TO PUMP. IT WOULD CONTINUE TO DO THAT EVEN AFTER ADJUSTING HOW THE PUMP SAT IN THE TANK. IT TOOK ROUGHLY 15 MINUTES TO PUMP A COUPLE GALLONS OF GAS. THE CAR HAS NOW DONE THIS TWICE AT DIFFERENT PUMPS AT DIFFERENT GAS STATIONS.
Other or unspecified, Jun 7, 2018
2018 JEEP GRAND CHEROKEE. CONSUMER WRITES REQUESTING A COPY OF ANY RECALLS RELATED TO HIS VEHICLE. *LD *JS
Vehicle speed control, Jun 5, 2018, crash
WE WERE USING CRUISE CONTROL IN OUR NEW JEEP. AS WE WERE APPROACHING A RED TRAFFIC LIGHT, WE TRIED TO DISENGAGE THE CRUISE CONTROL BY USING THE BRAKE. THE VEHICLE WOULD NOT STOP. THE BRAKES WERE COMPLETELY ENGAGED AND LOCKED, BUT THE VEHICLE KEPT MOVING FORWARD INTO ONCOMING TRAFFIC. THANKFULLY, THE DRIVER OF AN 18 WHEELER SAW US UNABLE TO STOP AND SWERVED. HIS SWERVING AND OUR STEERING CAUSED US TO BE STOPPED BY HIS HIND WHEEL. IF THE OTHER DRIVER HAD NOTICED US ONE SECOND SLOWER, WE WOULD HAVE LIKELY BEEN DEAD. THERE WAS $11,121.91 WORTH OF DAMAGE TO OUR BRAND NEW JEEP WITH 3,500 MILES ON IT. THIS JEEP IS NOT YET PART OF THE RECALL FOR THE EXACT CRUISE CONTROL ISSUE OUTLINED. WE ARE FILING THIS, BECAUSE WE DO NOT WANT ANOTHER OWNER OF THIS MODEL TO NOT BE AS LUCKY AS US AND WE WOULD LIKE TO NOT BE OUT OF POCKET FOR THE DAMAGES. JEEP FLEW SOMEONE DOWN FROM MICHIGAN TO CHECK OUT THE VEHICLE'S BLACK BOX AND SAID THEY DIDN'T FIND ANYTHING. WE HAVE THE CONTACT INFORMATION OF THE TRUCK DRIVER WHO CAN ATTEST THAT THE BRAKES WERE FULLY ENGAGED AND THE VEHICLE CONTINUED TO MOVE. WE ARE FORTUNATE TO HAVE ALL WALKED AWAY UNHARMED PHYSICALLY, BUT THE MONETARY PAIN CUTS DEEP. *TT *TR
Seat belts, Traction control system, Forward collision avoidance, Jun 5, 2018, crash
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH IN INCLEMENT WEATHER ON SNOW COVERED STREETS, THE VEHICLE SLID OFF THE ROADWAY AND CRASHED INTO A DITCH. THE CONTACT STATED THAT THE TRACTION CONTROL AND AUTOMATIC BRAKE ASSIST FEATURE FAILED TO PREVENT THE CRASH. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE CURTAIN AIR BAGS DEPLOYED; HOWEVER, THE DRIVER'S SEAT BELT FAILED TO RESTRAIN THE DRIVER AND CAUSED INJURY TO THE LEFT SIDE OF HIS BODY. MEDICAL ATTENTION WAS NOT SOUGHT. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO CROWE AUTO GROUP, LLC (303 TENNEY ST, KEWANEE, IL 61443, (309) 852-2188) AND REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 34153031. THE APPROXIMATE FAILURE MILEAGE WAS 1,544. *TT *JS
Power train, Vehicle speed control, Fuel/propulsion system, Jun 5, 2018
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO JOHN HIESTER CHRYSLER DODGE JEEP RAM (940 N MAIN ST, LILLINGTON, NC 27546, (910) 893-8088), BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,500.
Other or unspecified, May 26, 2018
THE BACKUP CAMERA DOESN'T TURN ON WHEN PUTTING CAR IN REVERSE. CAN NOT TURN ON FROM SETTINGS OR SCREEN EITHER.
Wheels, Electronic stability control (ESC), Service brakes, May 23, 2018, crash
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH UPHILL, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND. AS A RESULT, THE VEHICLE TRAVELED ACROSS THE HIGHWAY AND CRASHED INTO AN EMBANKMENT. THE ABS AND SKID CONTROL INDICATORS ILLUMINATED. THE FRONT PASSENGER AND DRIVER SIDE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED RIB INJURIES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (CROWE AUTO GROUP, LLC, 303 TENNEY ST, KEWANEE, IL 61443, (309) 852-2188) WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER WHEEL WAS CORRODED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,558.
Other or unspecified, May 22, 2018
SIRIUSXM TRAVEL LINK - IS THE PROBLEM. I WAS ENROLLED BY THE DEALER WITHOUT BEING ASKED. SIRIUSXM TRAVEL LINK POPS UP MESSAGES THAT ARE DISTRACTING TO ME AS A DRIVER. THEY POP UP AND WILL NOT GO AWAY WITHOUT PHYSICALLY TOUCHING THE HIGH-TECH SCREEN. AND THEY SEEM TO HAVE A HABIT OF APPEARING WHEN I AM APPROACHING A TURN WHILE USING THE NAVIGATION FEATURES. HOWEVER, SINCE THEY ACTUALLY INTERFERE WITH MY DRIVING (AND FRUSTRATE ME TOO) THEY ARE A DANGER. TO MAKE MATTERS WORSE, I HAVE CONTACTED SIRIUSXM AND THEY ARE UNWILLING TO TURN TRAVEL LINK OFF. THE DATE BELOW IS TODAYS DATE, BUT IT HAPPENS FREQUENTLY. OFTEN GIVING ME WARNINGS FOR "WEATHER EVENTS" TWO STATES AWAY !!! REGARDING A CRASH ... ALL I CAN SAY IS NOT YET (BUT HAS A HIGHER POTENTIAL).
Electrical system, May 20, 2018
MY BACKUP CAMERA HAS QUIT WORKING. IT WON'T EVEN TURN ON. THE UCONNECT IS ALSO UNRESPONSIVE AS FAR AS TRYING TO TURN OFF THE UNIT. I TRIED THE THREE RESET OPTIONS AND NOTHING. I CAN'T FORCE AN UPDATE OR ANYTHING. SO NOW I HAVE NO BACKUP CAMERA.
Other or unspecified, May 20, 2018
BACKUP CAMERA FAILED TO WORK. JEEP ONLY HAS 3062 MILES ON IT SINCE PURCHASED BRAND NEW.
Visibility, Other or unspecified, May 9, 2018
I WAS DRIVING ON THE HIGHWAY AROUND 5:30AM. CLEAR TRAFFIC AND NO LARGE TRUCK IN FRONT. SPEED AROUND 65 MPH AND MY SUNROOF FAILED BY SHATTERING FOR AN UNKNOWN REASON AND GLASS FELL FROM TOP TO THE FLOOR. HAVE MINOR CUT AND THE GLASS. TRAVELING ON FREEWAY.
Power train, Apr 24, 2018
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE WAITING AT A TRAFFIC LIGHT, THE 'SHIFT INTO PARK AND SELECT GEAR" MESSAGE DISPLAYED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE FAILED TO ACCELERATE AFTERWARDS. THE CONTACT TURNED OFF THE ENGINE TWICE. UPON RESTARTING THE VEHICLE, A GEAR COULD NOT BE SELECTED. WHEN THE VEHICLE WAS RESTARTED A THIRD TIME, IT STARTED NORMALLY AND WAS ABLE TO SHIFT INTO THE DRIVE GEAR. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE DEALER (WACONIA JEEP/CHRYSLER/DODGE, 905 STRONG DRIVE WACONIA, MINNESOTA 55387) WAS CONTACTED BY PHONE AND AN APPOINTMENT WAS MADE TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,056. *TT *TR
Engine, Apr 21, 2018
UCONNECT MESSAGE CAME UP STATING THAT MY ENGINE LIGHT CAME ON WHEN ALL ACTUALITY IT WAS NOT, HOWEVER, I NOTICED MY VENTS BLOWING OUT COOL AIR WHEN I HAD ON THE HEAT. MY CAR WAS IN MOTION I WAS DRIVING DOWN A CITY STREET.
Service brakes, Engine, Fuel/propulsion system, Apr 12, 2018, crash
SUDDEN UNINTENDED ACCELERATION OF MY JEEP GRAND CHEROKEE LEADS TO TOTAL LOSS ON ON MARCH 30 , 2018. THIS IS MY STORY: I BOUGHT MY JEEP GRAND CHEROKEE 2018 TRAILHAWK FROM THE ORANGE PARK CHRYSLER, JEEP, DODGE, RAM DEALERSHIP AKA DARSCARS OF JACKSONVILLE AT 7233 BLANDING BLVD (904) 777-5500 ON OCTOBER 21, 2017 UNDER A THREE YEAR LEASE AGREEMENT WITH ALLY AUTO FINANCE (1-888) 925-2559. ON MARCH 30, 2018 WITH APPROXIMATELY 3700 MILES I WAS AT THE GATEWAY PISTOL AND RIFLE RANGE AT IN JACKSONVILLE WITH MY FRIEND CHARLIE FOR PISTOL SHOOTING. MY CAR WAS PARKED OUTSIDE OF ONE OF THE STEEL SHEDS. WHEN RAIN STARTED WE DECIDED TO DRIVE MY CAR AROUND AND UNDER THE SHED. I TOOK THE CAR AROUND BUT COULDN'T QUITE MAKE IT INTO THE SHED AND HAD TO BACK UP. WHEN SHIFTING INTO REVERSE I HEARD A STRANGE NOISE AND MY FRIEND TOLD ME LATER THAT MY REAR WHEELES STARTED SPINNING, WHICH THEY ARE NOT SUPPOSED TO DO. WHEN MY CAR WAS IN THE RIGHT POSITION MY FOOT WAS STILL ON THE BREAK I SHIFTED TO "DRIVE". AT THIS MOMENT THE ENGINE ROARED UP AND RACED FORWARD. I COULD NOT STOP THE CAR. I STEERED IT INTO THE NEXT EMPTY SHOOTING BAY IN 1/2 CIRCLE INTO THE BACKSTOP ENDING UP AT THE WALL WHICH WAS DAMAGED IN THE PROCESS. ALL FRONT AND SIDE AIRBAGS WERE DEPLOYED. IT WAS AN ABSOLUTELY HORRIFYING EXPERIENCE. IT WAS PLAIN LUCK THAT NOBODY WAS HURT. THE CAR IS PRESENTLY IN THE HANDS OF MY INSURER AAA WHO DECLARED THE CAR A TOTAL LOSS. I BELIEVE THIS IS AN OBVIOUS CASE OF PRODUCT LIABILITY FOR WHICH THE MANUFACTURER SHOULD BE HELD RESPONSIBLE! I FOUND OUT YESTERDAY THAT THERE IS A SPECIAL PHONE NUMBER FOR CHRYSLER CUSTOMER CARE IN CHARGE OF LEMON CAR ISSUES 1-844-521-8188. MY COMPLAINT HAS A CASE NUMBER 33880270.
Electrical system, Fuel/propulsion system, Apr 9, 2018, fire
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. PRIOR TO THE FAILURE, THE CONTACT NOTICED AN ABNORMAL FUEL ODOR AND SMOKE COMING FROM THE PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TOWED TO RIVER OAKS CHRYSLER JEEP DODGE RAM (4807 KIRBY DR., HOUSTON, TX 77098, (713) 524-3801) WHERE IT WAS DIAGNOSED WITH AN ELECTRICAL FAILURE. THE CONTACT WAS INFORMED BY THE MECHANIC THAT THE FAILURE WAS NOT DUE TO NHTSA CAMPAIGN NUMBER: 18V048000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS ADVISED TO HAVE THE VEHICLE TOWED TO ANOTHER AUTHORIZED CHRYSLER DEALER TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V048000 (FUEL SYSTEM, GASOLINE). THE APPROXIMATE FAILURE MILEAGE WAS 1,593.
Visibility/wiper, Apr 6, 2018
ON JANUARY 25, 2018 I WROTE A LETTER TO MY LOCAL DEALER (ANCHORAGE CHRYSLER CENTER) ASKING FOR THEIR HELP IN WORKING WITH JEEP CHRYSLER TO FIND A SOLUTION TO THE FRONT WINDSHIELD WIPERS OF MY BRAND NEW 2018 JEEP GRAND CHEROKEE SUMMIT FREEZING TO THE WINDSHIELD WHILE OPERATING THE VEHICLE ON CITY STREETS WITH FULL DEFROST WHILE OPERATING IN FRIGID COLD TEMPERATURES. ALONG WITH THE LETTER I INCLUDED A FEW PHOTOS THAT SHOWED THE PROBLEM, THOUGH THEY HARDLY DID IT JUSTICE. ON FEBRUARY 7, 2018 I RECEIVED A REPLY FROM FCA THAT THEY "UNDERSTOOD WHY THIS MIGHT CAUSE A CONCERN, BUT THE CHARACTERISTIC I DESCRIBED WAS NOT RELATED TO A DEFECT IN MATERIALS, WORKMANSHIP, MANUFACTURING OR FACTORY PREPARATION AND THEREFORE THERE WAS NOTHING THAT COULD BE DONE (PARAPHRASED)." ON FEBRUARY 13, 2018, I WROTE FCA A REPLY DISAGREEING WITH THEIR FINDINGS AND CITED THE DESIGN FEATURE THAT IS CAUSING THE PROBLEM AND THAT THEY DID IN FACT PROVIDE THE OPTION ON THE 2018 CHEROKEE'S, BUT NOT THE GRAND CHEROKEE'S. I DO NOT UNDERSTAND THE LOGIC AND ASKED FOR THEIR HELP IN IDENTIFYING A SOLUTION TO THE PROBLEM "ON MY NEW $50,000+ AUTOMOBILE." IT HAS BEEN MORE THAN A MONTH AND I HAVE NOT RECEIVED A REPLY. I AM VERY DISAPPOINTED AT THEIR LACK OF A REPLY. I REMAIN CONVINCED THIS IS A SAFETY ISSUE AND NEEDS TO BE ADDRESSED.
Other or unspecified, Apr 3, 2018
I WOULD LIKE JEEP TO HAVE A SETTING ADDED TO THE CAR SETTINGS TO HAVE THE DEFAULT STATUS OF THE THE START STOP ENGINE SET TO OFF SO THAT THE DRIVER HAS THE OPTION TO HAVE IT OFF RATHER THAN PRESSING THE BUTTON EVERY SINGLE TIME. I WAS DRIVING THE YESTERDAY AND ALMOST GOT INTO AN ACCIDENT DUE TO THE LAG BETWEEN THE ENGINE STARTING UP AND ME PRESSING THE ACCELERATOR. IT POSES A DANGER TO THE DRIVE/PASSENGER AND OTHER MOTORISTS. THIS IS A SIMPLE SOFTWARE FIX THAT FIAT/CHRYSLER COULD SEND OUT TO ALL VEHICLES EQUIPT WITH THIS TECHNOLOGY.
Engine, Mar 21, 2018, fire
I DROVE THIS VEHICLE TO WORK AND PARKED IT IN A PARKING STRUCTURE AT 8:00 IN THE MORNING. BY 4:00 IN THE AFTERNOON, THE VEHICLE WAS ENGULFED IN FLAMES. THE VEHICLE SAT ALL DAY IN THE STRUCTURE. UNKNOWN AS TO WHY IT CAUGHT FIRE, BUT THE FIRE ORIGINATED SOMEWHERE IN THE ENGINE COMPARTMENT. I TOOK DELIVERY OF THIS VEHICLE 8 DAYS BEFORE THIS HAPPENED AND IT ONLY HAD APPROXIMATELY 300 MILES ON IT. *TT *JS *DT *JB
Service brakes, Fuel/propulsion system, Forward collision avoidance, Mar 17, 2018, crash
DRIVING THE AUTO AND APPLIED THE BRAKES AT A RED LIGHT AND THE BRAKES ONLY PARTIALLY ENGAGED AND THE AUTO WENT THROUGH THE RED LIGHT. DROVE UP TO THE NEXT LIGHT AS THE CAR WAS JUST ABOUT TO STOP IT ACCELERATED FORWARD INTO THE TRUCK IN FRONT OF ME. THERE IS A SAFETY FEATURE CALLED "FORWARD COLLISION WARNING" WHICH SHOULD APPLY THE BRAKES AND DID NOT WORK (INSTEAD OF BRAKING WITH THE JEEP SAFETY FEATURE THE AUTO ACCELERATED). THE DEALER REPAIRED THE DAMAGE PAID BY MY INSURANCE COMPANY BUT COULD NOT TELL ME WHY THIS HAPPENED OR PROVIDE ASSURANCE THAT IT WOULD NOT HAPPEN AGAIN. THE INSURANCE COMPANY SAID THEY WOULD INVESTIGATE WITH THE NTSB AND REVIEW THE "BLACK BOX". IF THE TRUCK WAS NOT IN FRONT OF OUR VEHICLE WE WOULD HAVE GONE THROUGH THE RED LIGHT INTO A HIGHWAY INTERSECTION. THE CAR HAD SLOWED TO 5 MPH AND WAS TEN FEET FROM AUTO IN FRONT AND THEN ACCELERATED TO ABOUT 15 MPH IN A FEW SECONDS.