2019 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Service brakes is the leading concern among 368 owner complaints filed for this model year. This is the 19th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2019 reports, 18 involved a crash and 4 involved a fire. 10 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleNov 7, 2024
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may incorrectly illuminate the brake lights and disable the ABS and electronic stability control (ESC). In addition, the vehicle operator may be able to start and shift out of Park without the brake pedal being applied.
A vehicle that can be started and shifted out of Park without applying the brake pedal can result in a vehicle rollaway. Disabled ABS and ESC systems can reduce vehicle handling and control in certain driving situations. Brake lights that incorrectly illuminate can fail to properly indicate the driver's intention to following traffic. Any of these scenarios can increase the risk of a crash.
Dealers will replace the integrated pressure transducer and update the ABS module software, as necessary free of charge. Owner notification letters were mailed December 16, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 94B. This recall replaces previous recall number 22V-426. Vehicles previously remedied under 22V-426 will need to have the new remedy completed.
Campaign 24V838000 on NHTSA.gov
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may illuminate the brake lights, and allow the vehicle to start and shift out of Park without the brake pedal being applied.
A vehicle that starts and shifts out of Park without applying the brake pedal can result in vehicle rollaway, increasing the risk of a crash without prior warning and/or injury to others outside of the vehicle.
This recall is replaced by NHTSA recall number 24V838. Vehicles already repaired under this recall will need to have the new remedy completed. The remedy includes updated HCU/ABS module software that prevents the HCU/ABS module from falsely reading pressure in the primary circuit. FCA has decided to do a two-Phase Campaign remedy schedule. Phase 1 began November 17, 2022. Phase 2 begin date has not been determined yet. Interim owner notification letters explaining the safety risk were mailed July 28, 2020. Owner notification letters were mailed on November 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z48.
Campaign 22V426000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Back over prevention, sensing system, cameraSep 10, 2020
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
The lingering rearview image can distract the driver, increasing the risk of a crash.
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Campaign 20V191000 on NHTSA.gov
Power train, driveline, differential unitMar 26, 2020
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Grand Cherokee and Dodge Durango vehicles. The front differential may have been assembled with pinion gears that are insufficiently hardened, which can lead to the gear teeth wearing down. If both pinion gears have their teeth sufficiently worn off, torque power can not be transferred from the front wheels to the driveline, resulting in loss of power while driving and loss of the PARK function when stationary.
A sudden loss of power while driving or loss of the transmission PARK function can increase the risk of a crash.
Chrysler will notify owners, and dealers will replace the front differential, free of charge. The recall began May 21, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W22.
Campaign 20V183000 on NHTSA.gov
Representative owner complaints: other or unspecified
77 reports, newest first. Show all
Other or unspecified, Sep 17, 2026
The dashboard screen is delaminating allowing it to malfunction and makes it difficult to connect phones or other equipment needed to operate the car safely. Jeep is saying it's not under warranty or official recall despite many others reporting the same issues online.
Other or unspecified, Engine, Sep 3, 2026
We found a huge spillage in our driveway and it had a color of yellowish Brown. Took it to the dealership tech found oil and coolant were mixed together and coming out of the overflow tank. Because the oil in the coolant mixed together, it went through all the components in the engine and it is a total loss. The car does not work and it needs a new engine. Had another independent car shop. Look at the car in they agreed. We had no signs of warning of anything being wrong with the car. It ran fine. The temperature gauge remained normal and never overheated. I am reading about a class action lawsuit about this situation that happened to multiple Jeep Grand Cherokees. Since the dealership told us it's a total loss. If you wanted to fix it, it will cost us over 10,000. The mechanic told us that this is not drivable even if you try to drive the engine will 09lock up and you can get into a major accident or even cause one.
Other or unspecified, Sep 1, 2026, fire
I recently was driving and my headlights went out, then smoke appeared on the passenger side of my car and immediately caught fire and my car was completely burned down.
Other or unspecified, Aug 22, 2026
While operating the vehicle at a low speed, it has on multiple occasions decelerated, stopped, and displayed the message "Shift to P, then desired gear." This issue has been observed on both the highway during rush hour and on local streets. No diagnostic trouble codes are present when the system is scanned.
Power train, Other or unspecified, Aug 20, 2026
CODES C1490-00 REAR DIFFERENTIAL ACTUATOR INITIALIZATION FAILURE. SERVICE INFORMATION STATES TO REPLACE THE ELSD (ELECTRONIC LIMITED SLIP DIFF.) BEFORE REPLACING THE REAR DIFFERENTIAL. REMOVED FILL AND DRAIN PLUGS FROM REAR DIFFERENTIAL, ACQUIRED A FLUID SAMPLE. FLUID SAMPLE WAS CLEAN WITH NO SIGNS OF METAL CONTAMINATION, OR EVIDENCE OF AN INTERNAL Differential failure (ESLD) *key word INTERNAL
Other or unspecified, May 3, 2026
The vehicle experienced failure of the Anti-lock Braking System (ABS), including illumination of ABS and traction control warning lights. The failure was confirmed by a dealership, which identified an internal ABS module failure and wheel speed sensor issues. These components are available for inspection upon request. This issue is associated with Safety Recall 94B, which addresses defects within the ABS system. At the time of failure, there was no remedy available under this recall. The failure impacted critical safety systems, including braking stability and traction control, creating a potential safety risk, particularly during braking or adverse driving conditions where ABS functionality is essential. The issue was reproduced and confirmed by an authorized dealership, which replaced the ABS module and related components after diagnostic testing. Prior to failure, warning indicators including ABS and traction control lights were present on the dashboard. A recall remedy for Safety Recall 94B was later released. However, despite the failure involving the same system identified in the recall, the manufacturer has denied that the repair is related, without providing a technical explanation. This raises concern regarding whether similar safety-related failures are being consistently identified and addressed.
Other or unspecified, Service brakes, Apr 7, 2026, fire
Subject: Vehicle Fire Following ABS Recall Repair – Safety Complaint I am filing a safety complaint regarding a vehicle fire that occurred shortly after a recall repair was performed. Vehicle: Jeep (Grand Cherokee/2019) Mileage at time of incident: Approximate: 58,350 Approximately four weeks ago, my vehicle underwent a recall repair related to the ABS system at Westgate Jeep located in Raleigh, NC 27617. Following that repair, I experienced brake issues due to air in the brake lines, which required a return visit to the same service provider for correction. On April 5, 2026, the vehicle caught fire while parked in my driveway. The fire originated in the front driver-side engine compartment area, where the ABS and brake components are located. The fire caused extensive damage to the engine bay, wiring, and surrounding components, rendering the vehicle inoperable. Given the timing and location of the fire, I am concerned that the recall repair or subsequent brake system work was performed improperly leading to either a brake fluid leak or an electrical malfunction or defective parts that caused the fire. This incident presents a serious safety risk, as it could have resulted in injury or loss of life. I am requesting a full investigation into: - The quality and safety of the recall repair performed - Whether improper installation, damaged components, or fluid leaks contributed to the fire - Whether other vehicles repaired under this recall may be at similar risk The vehicle has not been altered or repaired since the fire and is available for inspection. Supporting documentation (repair invoices, photos, etc.) can be provided upon request. I respectfully request that this matter be reviewed urgently to prevent potential harm to other drivers.
Other or unspecified, Service brakes, Jan 11, 2026
94b - 3rd complaint 14 Months with no fix. Car actively malfunctions since Jan 2025 e.g. disabled esc. Federally non complaint. Unsafe. It has now been a year since my vehicle started experiencing symptoms. FCA US LLC refuses to communicate with me. Took to dealer 12/16 and now the part is available after a year of nothing available and needs to be ordered supposedly. A month later and I have still not received an appt for the parts that should have come in. Againnlwaving me in a federally non compliant vehicle for a year. FCA has not contacted me “. I’ve called sent certified letters etc.
Other or unspecified, Service brakes, Nov 28, 2025
As a result of recall 94b and FCA US LLC’s failure to act/provide remedy for over 1 year. I am reporting an ongoing safety issue with my vehicle involving the Electronic Stability Control (ESC) system. Since January 2025, the vehicle has intermittently spun out, particularly in cold or wet conditions, creating a serious safety hazard. FCA acknowledged the defect but repeatedly stated no remedy was available. I attempted to bring the vehicle to dealerships, provided diagnostic scans and photos, sent multiple letters (including certified mail), and followed all escalation procedures. Despite this, FCA has denied a buyback, provided no safe alternative or loaner vehicle, and failed to respond to communications. Representatives have been inconsistent, unprofessional, and dismissive — including laughing during calls while I reported the defect and impending winter hazards. The defect remains unresolved, the vehicle is unsafe to operate, and FCA’s repeated denials and lack of communication prevent any path to a safe resolution. I am filing this complaint to document FCA’s mishandling and to request that NHTSA require them to take appropriate action. The full detailed summary and supporting documentation are attached.
Other or unspecified, Service brakes, Nov 11, 2025
FCA US has failed to make parts available to remedy NHTSA recall 24V-838 in over 12 months.
Other or unspecified, Service brakes, Nov 7, 2025
serious safety defect that has remains unremedied since recall Z48 (FCA 22V‑426) issued in 2022. This defect, addressed again in recall 94B (FCA 24V‑838), continues to disable the electronic stability control, making the vehicle unsafe to operate. FCA has had considerable time for the opportunity to fix since the first recall, and defective conditions were not repaired and still exist. FCA has been very dismissive with the several complaints I’ve field. I’ve been promised call backs every step of the way, even specific time frames and still have had to chase them down when I am not responded to. FCA issued “do not sell” orders on November 14, 2024, preventing me from trading or selling the vehicle without significant financial loss. I cannot accept any further proposed fixes, since no effective repair exists, and the vehicle remains dangerous.
Electrical system, Other or unspecified, Engine, Nov 5, 2025
I am reporting a serious safety failure related to the ABS/ESC recall on my 2019 Jeep Grand Cherokee. Parts have not been available for over a year, and my vehicle has now experienced the dangerous conditions described in the recall. Before the failure, while stopped at a red light in Drive with my foot firmly on the brake, the vehicle suddenly rolled backward on its own. I had to forcefully press the brake to stop it. This should never happen and indicates brake system failure. About 10 minutes later, while driving on the highway, the vehicle experienced a sudden safety system failure. Multiple warning lights came on (ABS, ESC, brake system, check engine), the accelerator pedal became unresponsive, a burning smell came from the vehicle, and I temporarily lost control. I could not pull over immediately due to traffic, which created a very dangerous situation. The vehicle eventually became undriveable and required towing. I am thankful my children were not in the car. This is an extreme safety hazard. Stellantis still has no parts available and has not provided a repair or transportation option. This forces owners to choose between parking their vehicle indefinitely or driving a known unsafe vehicle. I request NHTSA review the lack of parts and enforcement of this recall, as it is putting families at risk. Owner: [XXX] , [XXX] Email: [XXX] [XXX] my contact INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Electrical system, Other or unspecified, Service brakes, Oct 23, 2025
Recall 94B has been outstanding for a year now. I feel this is an unreasonable amount of time.
Suspension, Other or unspecified, Engine, Sep 30, 2025
Vehicle reverse camera will stay on while driving. Leak in gasket. Leak in right mount. Radiator issue undiagnosed. Car is available for inspection at anytime as it is currently inoperable and I do not have the thousands of dollars to fix what is wrong with it while it only has 53k miles and licensed repair shop (not dealership as I was told by tech there to get initial issues fixed outside for a lower cost - all repair and service records also available) has advised faulty parts as listed above. Forgive me, I am not a car person so I do not know what exact things, but can provide. Have been on the phone all morning with FCA, manufacturing, and back and forth until this information was received. I have pulled a recall list by VIN and found that some issues with my Jeep are on there; however, apparently my specific VIN is not associated with the recalls listed (can provide report), I am responsible for repairs. Only warning lamp I have received was for a "cylinder 1 misfire" that was diagnosed at Jeep of Fontana in CA, where I was told to take it elsewhere. Now, after having a tuneup last week, I started my Jeep on Sunday and it began smoking. Was told at local shop, Mountain View Tire in Rialto/Fontana, they cannot fix. Please assist!
Other or unspecified, Sep 17, 2025
The Uconnect System on the vehicle has a delamination issue on the screen. I took the vehicle to the authorized dealer and they said it was a known issue. I tried contacting the manufacturer and they offered a 60% cost assistance since the vehicle is out of warranty. I researched the issue on the internet and found multiple people have similar concerns with the Uconnect System. Some reported that the screen stops to respond to touch which means a driver can struggle to turn on/off heated or cooled seats, heated steering as there are no physical switches to operate those features, to name a few and can cause distraction while driving. If the seat heat is on and one wants to turn it off once the seat is warm enough, they cannot. My vehicle has delamination on the three sides of the screen. It started on the one corner and gradually spread to the other edges. I can see that one day it will cover the entire screen rendering the system to be unusable.
Other or unspecified, Sep 3, 2025
If the manufacturer has failed or is unable to remedy this safety recall for my vehicle in a timely manner. We are approaching the one year mark and this is causing me great concern.
Other or unspecified, Aug 28, 2025
I am filing a complaint regarding a serious and widespread defect in the Uconnect 8.4 infotainment system installed in my 2019 Jeep Grand Cherokee Limited and many other FCA/Stellantis vehicles. The screen has developed a delamination issue that worsens over time. Symptoms include glue dripping from the edges of the screen, “ghost taps” where the system responds without being touched, and unresponsive or inaccurate touch inputs. This is not a cosmetic defect. The infotainment system controls multiple functions beyond entertainment, including navigation, Bluetooth phone connectivity, climate control, backup camera, and access to vehicle settings. Malfunctions cause driver distraction and interfere with safe vehicle operation, which could easily lead to an accident. When I contacted Jeep/Chrysler Customer Care, I was informed this is a known issue. My research confirmed that FCA/Stellantis has issued an internal service bulletin acknowledging the defect, but they refuse to issue a formal recall. This appears to be a deliberate decision to avoid the significant cost of replacing defective units across multiple models, leaving many unsafe vehicles on the road. This problem is widespread and well-documented among owners. It is unacceptable that Stellantis treats it only as a service bulletin issue when the defect directly affects safety. Drivers must be able to rely on the infotainment system to respond correctly, especially since it integrates with systems used while driving. A delaminated screen dripping glue and producing ghost inputs is a hazard, not a minor inconvenience. I am requesting that NHTSA investigate this defect and require FCA/Stellantis to take responsibility through a formal recall and replacement program to protect the safety of drivers, passengers, and the public.
Other or unspecified, Aug 2, 2025
Chrome is peeling along perimeter of cup holder, and is razor sharp. While attempting to clean, sliced 2 fingers tips. This could be extremely dangerous to little children.
Other or unspecified, Jul 28, 2025
The uconnect touchscreen had bubbling in upper left corner within the first year of being brand new. I didn't know at that time that it would lead to complete failure of the uconnect system which includes: the handsfree safety controls on steering wheel not functioning so no handsfree phone calls or messaging etc, black and unresponsive touchscreen, no navigation because screen and sound doesn't work, no function in usb ports connected to uconnect system, no audible alerts (or any sounds) from speakers for collision warning or radio etc just ZERO sounds, no back up camera because the screen doesn't work, no uconnectivity from mirror in case of collision. OH AND THE MYSTERIOUS GLOBS OF CLEAR ADHESIVE GLUE DRIPPING BELOW THE SCREEN more specifically dripping below the control knobs that are below the screen right into my center compartment where the USB ports are located! This is a known issue caused by a manufacturing defect with the glue used by Jeep to bond the layers of the screen. it should absolutely be a recall covered by Jeep! My warranty has expired so no luck for me unless uconnect covers it. Fingers. crossed on that. I checked fuses all good, did a soft reset that brought back charging ability in usb ports and the screen turned a dark blue instead of black but wtill no function, and did a hard reset by disconnecting my battery cable for 1/2 hr. Nothing worked. I was told it would cost over $2000 not including labor if the uconnect system needs to be replaced. My jeep only has 12500 miles on it. Its keep in a carport with a cover and very well maintanined. This is absolutley a safety issue! So dissapointed as this will potentially be the 2nd expensive issue with my jeep coming out of the pocket with such low mileage. Still waiting on reimbursment from last recall 94B which still has no remedy available and therefore cant get approved for reimbursment. That was over $3k to fix! Please take better care of your loyal customers Jeep!
Other or unspecified, Jun 20, 2025
The screen is delaminating. It will on its own changes settings, stations, etc. Dealership confirmed ongoing issue with these radio screens. It could disable SOS features and vehicle information, such as; fluid temps, suspension angles, and other necessities needed for safety and proper operation. Warning lights will also show up in the dash due to safety items potentially being disabled due to screen changing things by itself.
Electrical system, Other or unspecified, May 30, 2025
In the cold weather, usually under 40degrees, sensors come on alerting me that stablisation is disabled, auto start/stop is disabled, check engine light comes on, parking brake illuminates and does not turn off while driving, cruise control does not work, radio information cluster intermittently works etc. It's seems to be all electrical. I have taken it to the dealership several times and they can't figure out what the issue is. At first they said the auxiliary battery was bad and I paid over $400 for a new battery and still have the same issues.
Electrical system, Other or unspecified, May 19, 2025
The ABS module and ESC system malfunctioned. A message stating “Service Electronic Stability Control” appeared on the dashboard. The component is still installed in the vehicle and is available for inspection upon request. The ESC warning indicates that the system may be disabled, which could compromise the vehicle’s stability and braking performance—especially in emergency or poor weather conditions. I do not feel safe driving the vehicle, as the malfunction may affect the ability to stop or control the vehicle properly, increasing the risk of an accident. I contacted the dealership and an independent mechanic and they confirmed the issue is related to Recall Z48. However, they also stated that no repair or remedy is currently available. The “Service Electronic Stability Control” message appeared on the dashboard. This was the first noticeable symptom, and it started about 2-3 years ago. Also, my check engine light is on all the time. I cannot remote start. I few times, I’ve had issues with the brakes and my jeep not starting.
Electrical system, Other or unspecified, Apr 17, 2025
I am experiencing a delamination issue with the Uconnect screen in my 2019 Jeep Grand Cherokee High Altitude. I noticed this issue years ago when my car was still under warranty but thought it was a protective film on the Uconnect screen. Now, the Uconnect screen in my vehicle randomly turns off while driving which is a serious safety issue, especially when using the navigation system. This is a well-documented problem affecting many owners which typically manifests as bubbling or peeling of the screen's surface, leading to erratic touchscreen behavior such as phantom inputs, random changes in settings, or complete unresponsiveness. The root cause of the delamination appears to be the degradation of the "LOCA" adhesive between the screen's layers, often exacerbated by heat. This degradation can lead to the separation of the screen layers, resulting in the aforementioned symptoms. The problem affects various Uconnect systems, notably the 8.4" Uconnect 4C UAQ and 4C NAV units. I have had this issue diagnosed and confirmed by Huntington Beach Chysler Dodge Jeep Ram in Huntington Beach, CA.
Other or unspecified, Mar 29, 2025, crash
A arm broke while I was driving causing me to hit a pole. Service stability control and abs light came on in dash right before I crashed. Garage where vehicle is located said it was the an arm that caused me to crash. Had taken it to 2 different dealerships both said they could find nothing wrong prior to accident. Jeep has 88,000 miles on it. This is unacceptable I'm Just glad one of my children was not driving at this time. Also my air bags did not deploy!
Other or unspecified, Service brakes, Mar 18, 2025
I took my vehicle on a road trip- it ran fine and I did not have any warnings or indications of a problem. When I stopped at my hotel room, the vehicle was fine. I went out to start it the next morning and I was met by a vehicle that would not attempt to start. It came up with a check engine light, e brake light, ABS error and a couple of other lights/error messages. I had to have the vehicle towed to a local shop where they informed me that this was associated with recall 94B. This recall was posted over six months ago and there is still no fix available. My vehicle will not start or run, and is not safe to drive even if I could get it to start. I am being told that it is impossible to fix until the manufacturer releases a repair option. I had to pay not only to have my vehicle towed and inspected by the first shop, but also I had to pay for it to be towed all the way back home (because I was on vacation when this happened) and it is now at a second shop who has confirmed the diagnosis and that no repair is available. This is my primary source of transportation for myself and my children, and I am being told that six months ago this issue was acknowledged by the manufacturer, but they have not fixed it. I contacted the support line for the manufacturer and was transferred six times, and then I was ultimately told that a supervisor would call me back with a solution, but that hasn’t happened yet. I asked if I should have my vehicle towed again to get it to the dealership for repairs and if they could offer me a loaner vehicle and the representative said she couldn’t advise me on that and I had to wait to hear back from a supervisor. I need them to either make a fix available or provide me a loaner or replacement vehicle if they are unable to resolve the problem. I purchased this vehicle in good faith.