2019 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Service brakes is the leading concern among 368 owner complaints filed for this model year. This is the 19th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2019 reports, 18 involved a crash and 4 involved a fire. 10 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleNov 7, 2024
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may incorrectly illuminate the brake lights and disable the ABS and electronic stability control (ESC). In addition, the vehicle operator may be able to start and shift out of Park without the brake pedal being applied.
A vehicle that can be started and shifted out of Park without applying the brake pedal can result in a vehicle rollaway. Disabled ABS and ESC systems can reduce vehicle handling and control in certain driving situations. Brake lights that incorrectly illuminate can fail to properly indicate the driver's intention to following traffic. Any of these scenarios can increase the risk of a crash.
Dealers will replace the integrated pressure transducer and update the ABS module software, as necessary free of charge. Owner notification letters were mailed December 16, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 94B. This recall replaces previous recall number 22V-426. Vehicles previously remedied under 22V-426 will need to have the new remedy completed.
Campaign 24V838000 on NHTSA.gov
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may illuminate the brake lights, and allow the vehicle to start and shift out of Park without the brake pedal being applied.
A vehicle that starts and shifts out of Park without applying the brake pedal can result in vehicle rollaway, increasing the risk of a crash without prior warning and/or injury to others outside of the vehicle.
This recall is replaced by NHTSA recall number 24V838. Vehicles already repaired under this recall will need to have the new remedy completed. The remedy includes updated HCU/ABS module software that prevents the HCU/ABS module from falsely reading pressure in the primary circuit. FCA has decided to do a two-Phase Campaign remedy schedule. Phase 1 began November 17, 2022. Phase 2 begin date has not been determined yet. Interim owner notification letters explaining the safety risk were mailed July 28, 2020. Owner notification letters were mailed on November 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z48.
Campaign 22V426000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Back over prevention, sensing system, cameraSep 10, 2020
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
The lingering rearview image can distract the driver, increasing the risk of a crash.
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Campaign 20V191000 on NHTSA.gov
Power train, driveline, differential unitMar 26, 2020
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Grand Cherokee and Dodge Durango vehicles. The front differential may have been assembled with pinion gears that are insufficiently hardened, which can lead to the gear teeth wearing down. If both pinion gears have their teeth sufficiently worn off, torque power can not be transferred from the front wheels to the driveline, resulting in loss of power while driving and loss of the PARK function when stationary.
A sudden loss of power while driving or loss of the transmission PARK function can increase the risk of a crash.
Chrysler will notify owners, and dealers will replace the front differential, free of charge. The recall began May 21, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W22.
Campaign 20V183000 on NHTSA.gov
Representative owner complaints
368 reports, newest first.
Steering, Jul 27, 2020
DRIVING MY CAR AROUND A CURVE WHEN THE WHEEL LOCKED UP ON ME AND STARTED TURNING IN THE OTHER DIRECTION AND INTO OPPOSING TRAFFIC
Power train, Jul 20, 2020
THE JEEP MAKES A LOUD POPPING NOISE WHEN PLACING IT INTO ANY GEAR AND YOU CAN FEEL A PUSH FORWARD. I TOOK THE JEEP INTO THE DEALERSHIP TO CHECK OUT THE PROBLEM. FIRST THEY SAID THEY DID NOT HAVE IT HAPPEN TO THEM AND I NEEDED ME TO COME IN AND SHOW THEM. WHEN I GOT THERE AND SHOWED THEM AND THE MECHANIC FIRST THOUGHT IT COULD BE SOMETHING AND PUT IT UP TO LOOK AT IT AGAIN. HE MADE IT REPEAT THE POPPING AND LURCHING MOVEMENT MULTIPLE TIMES THEN CAME BACK AND SAID ALL JEEPS DO THIS AND IT IS NORMAL. BUT NOW IT IS WORSE AND IT IS ALSO POPPING AND LURCHING WHILE SLOWING DOWN AND SPEEDING UP.
Power train, Jul 17, 2020
TL* THE CONTACT OWNS A 2019 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TURNED OFF AND RESTARTED HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS DRIVEN TO THE RESIDENCE. WHILE ATTEMPTING TO PLACE THE GEAR SHIFTER IN PARK, THE TRANSMISSION FAILED TO ENGAGE. THE STARTED TO ROLL BACKWARDS AND THE PARKING BRAKE WAS ACTIVATED TO STOP THE VEHICLE. THE CONTACT WAS UNABLE TO TURN THE VEHICLE OFF. AFTER A WHILE, THE VEHICLE LOSS POWER AND TURNED OFF. THE FOLLOWING DAY AFTER STARTING THE VEHICLE, THE CONTACT ATTEMPTED TO SHIFT THE VEHICLE OUT OF GEAR HOWEVER, THE TRANSMISSION FAILED TO ENGAGE. THE VEHICLE WAS TOWED TO TRANSITOWNE JEEP CHRYSLER DODGE RAM OF WEST SENECA (2989 TRANSIT RD, ELMA, NY 14059) TO BE DIAGNOSED HOWEVER, THE DIAGNOSTIC TEST WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 13,787.
Steering, Engine, Jul 12, 2020
I WAS DRIVING MY CAR AND THE CAR SHUT DOWN AND STEERING WHEEL LOCKED IN PLACE. A FLASHING MESSAGE CAME ON TO RESTART MY CAR. LUCKILY I WAS ON AN EMPTY ROAD AND NO ONE WAS BEHIND ME.
Engine, Jun 22, 2020
ENGINE SHUTDOWN WHILE DRIVING. HAS SHUT DOWN MULTIPLE TIMES WHILE MOVING DOWN THE ROAD. ENGINE SHUTS OFF, PRESSING GAS WILL REV THE ENGINE BUT THERE WILL BE NO TRANSMISSION POWER EVEN THOUGH THE VEHICLE IS STILL IN DRIVE. HAVE TO PULL OVER AND SHIFT INTO PARK AND RESTART. THIS IS EXTREMELY DANGEROUS! *TR
Power train, Engine, Jun 9, 2020
WHILE DRIVING STRAIGHT AT APPROXIMATELY 45 MPH ON A THE 3 LANE ROAD FULL OF TRAFFIC VEHICLE SUDDENLY CLUNKED LOUDLY AND VIOLENTLY SHIFTED FROM HIGH GEAR POSSIBLY FIFTH OR SIXTH INTO FIRST GEAR WITH THE RPMS AT OVER 7000 THIS CAUSED ME AND MY FAMILY TO LUNGE FORWARD AT WHICH TIME I MOMENTARILY LOST CONTROL OF THE VEHICLE. I WAS ABLE TO GAIN CONTROL AND STEER THE CAR TOWARDS THE SIDE OF THE ROAD AND HAD TO SLAM THE SHIFTER INTO PARK IN ORDER TO STOP. WHILE STOPPED THE VEHICLE REMAINED AT 7000 RPMS UNTIL I PUSHED THE OFF BUTTON OF THE CONSOLE. *TR
Equipment, Other or unspecified, Jun 9, 2020
UCONNECT ON STEREO SYSTEM FREEZES UP. WHEN IT DOES THIS THE TEMPERATURE CONTROLS, PHONE, RADIO, NAVIGATION SYSTEM AND EVERYTHING IT CONTROLS STOPS WORKING. THE VEHICLE CAN BE STATIONARY OR MOVING AND IT JUST STOPS WORKING, HAVE TO PULL OVER AND TURN VEHICLE OFF AND WAIT FOR AT LEAST 5 MINUTES FOR IT TO COME BACK ON. *TR
Electrical system, Jun 9, 2020
WHEN USING THE VIEW SCREEN FOR NAVIGATION I CONTINUE TO GET WEATHER ALERTS FOR LOCATIONS THAT 100S MILES AWAY FROM ME. WHICH MAKE ME LOOK DOWN AT THE SCREEN TO TOUCH THE OK BUTTON TO GET BACK TO THE NAVIGATION. THE FEATURE TO TURN OFF WEATHER ALERTS IS NOT PROGRAMMED INTO THE HEAD UNIT, WHICH SENDS OUT NON RELATED WEATHER ALERTS CONSTANTLY DURING MY DRIVING. AGAIN, FORCING ME TO LOOK DOWN AT THE SCREEN TO TOUCH OK! VERY DANGEROUS TO BE OPERATING THE SCREEN HEAD UNIT WHILE DRIVING. EVERY FEW MINUTES! VEHICLE IN MOTION. *TR
Parking brake, Power train, May 28, 2020
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE VEHICLE INDEPENDENTLY SHIFTED INTO PARK WITH THE PARKING BRAKE WARNING LIGHT ILLUMINATED. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE SEVERAL TIMES HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO BAY CHRYSLER DODGE JEEP RAM (636 15TH ST, PANAMA CITY, FL 32401) TO BE DIAGNOSED WHICH WAS STILL PENDING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 31,000. THE VIN WAS NOT INCLUDED.
Other or unspecified, Feb 12, 2020
HELLO. I HAVE FOUND MANY ISSUES WITH MY UCONNECT SYSTEM AND WHAT APPEARS TO HAVE BEEN COMPROMISED (HACKED). I HAVE REPORTED THIS TO JEEP AND THE SIRIUS/CM SYSTEM. 1 OCCASION MY SOS/ASSIST FEATURE WAS DEACTIVATED WHILE I WAS IN THE CAR. ANOTHER TIME LIGHT CHANGED FROM RED TO GREEN ON ANOTHER OCCASION WITHOUT TOUCHING IT. 2 SYSTEM WAS RESET AND SHOWING PHONES BEING CONNECTED THAT HAD BEEN TOTALLY REMOVED FROM UCONNECT SYSTEM. 3 ON MORE THEN ONE OCCASION MY UCONNECT LINKS/APPS WERE NOT LOADED... TOTALLY DISAPPEARED AFTER BEING THERE AND CAR WAS ON FOR MORE THEN AN HOUR. 4 SETTINGS BUTTON/ OPTION TO ADJUST IMPORTANT INFORMATION SOMETIMES NOT ON SCREEN. 5 MAP NAVIGATION GIVING MISDIRECTION AND HAD ME DRIVING IN CIRCLES BACK TO MY STARTING POINT. 6 SCREEN FREEZING AND NOT ALLOWING ME TO DISCONNECT PHONE/CHANGE SCREENS...ALSO HAD ISSUES WHERE MY SCREENS WOULD JUMP FROM ONE THING TO THE NEXT WITHOUT TOUCHING ANYTHING. DO NOT KNOW IF MY UCONNECT WAS ACCESSED DURING THE TIME PERIOD MY PHONE WAS HACKED INTO AND I HOOKED IT UP THROUGH CARPLAY OR IF A "LOCK LINK " WAS USED. I'VE DONE MY RESEARCH BECAUSE I THOUGHT ALL THESE WERE ODD AND IT IS NOT UNCOMMON FOR "LOW LIFES" TO GET INTO THESE COMPUTER SYSTEMS. I HAVE BEEN WORKING WITH PHONE COMPANY, JEEP FCA CASE MANAGEMENT, APPLE ON THE ISSUES OF MY HACKED PHONE AND UCONNECT SYSTEM.
Power train, Electrical system, Engine, Feb 7, 2020
I GOT INTO MY VEHICLE AND WHEN I TRIED STARTING IT WOULD NOT TURN ON THE ENGINE. THE ONLY THING THAT WOULD ILLUMINATE WAS THE SPEEDOMETER AREA. THE AUDIO UNIT WOULD TURN ON OFF AND THEN ON AND THEN OFF. I TRIED ABOUT 10 TIMES AND WOULD NOT START THE ENGINE. THE VEHICLE WAS PARKED IN MY DRIVEWAY WHEN IT HAPPENED.
Other or unspecified, Feb 3, 2020
THE NAVIGATION SYSTEM HAS A WEATHER ALERT NOTIFICATION THAT CAN'T BE DISABLED. IT TAKES UP THE ENTIRE INFOTAINMENT SCREEN AND DOES NOT GO AWAY UNLESS I TAKE MY EYES OFF THE ROAD TO CLICK ON IT TO CLOSE THE WINDOW. THIS HAPPENS EVERYDAY IN MY JEEP WITH A WIND ADVISORY. PRETTY ABSURD NOTIFICATION ESPECIALLY SINCE IT HAPPENS EVERY DAY. I LIVE ON THE WEST COATS AND UNDERSTAND IT CAN BE WINDY. SUPER DANGEROUS TO CONSTANTLY POP UP AND MAKE ME CLOSE IT MANUALLY.
Service brakes, Jan 24, 2020
AFTER GOING THROUGH AN AUTO CAR WASH THE BRAKES FAILED AND THE CAR ROLLED INTO A POLE WHILE PULLING UP TO A VACUUM STATION ABOUT 50 YARDS FROM THE EXIT. I BELIEVE THE ABS SYSTEM NOTIFIED THE CAR THAT IT WAS IN A SLIDE BECAUSE THE REAR WHEELS CONTINUE TO ROTATE WHILE THE FRONT WHEELS ARE NOT ROTATING WHILE BEING PULLED THROUGH THE CAR WASH TRACKS. THEREFORE TRICKING THE SYSTEM INTO THINKING IT SHOULD NOT BRAKE WHEN BRAKES WERE APPLIED.
Air bags, Jan 23, 2020, crash
THIS IS IN REFERENCE TO AN ACCIDENT ON 1/22/20 AT APPROXIMATELY 5:45PM NEAR PITTSBURGH, PA. I HAD AN ISSUE WITH THE 'DRIVER SIDE' LOWER OR 'FOOT' AIR BAG, AS IT DID NOT 'UNDEPLOY' OR IF IT DID, IT IS VERY BULKY AFTER DOING SO AND BECAUSE OF THAT, IT CAUSED, IN MY OPINION, ADDITIONAL AND UNNECESSARY DAMAGES TO THE OTHER PARTY'S INVOLVED. SITUATION - IMMEDIATELY AFTER THE ACCIDENT, I NEEDED TO APPLY THE BRAKES AND COULD NOT DO SO BECAUSE THE AIRBAG WAS IN THE WAY OF MY FEET REACHING AND PRESSING THE BRAKE PEDAL. THE VEHICLE WAS STILL IN DRIVE AND IDLING WHICH, CONSEQUENTLY LED TO ME PUSHING THE VEHICLE IN FRONT OF ME FURTHER THAN THE ACTUAL SPOT OF THE ACCIDENT AND 'POSSIBLY' INTO THE VEHICLES IN FRONT OF HER. I LITERALLY HAD TO PUT THE JEEP IN 'NEUTRAL' AND THEN PRESS THE 'POWER OR ON/OFF' BUTTON TO SHUT THE VEHICLE OFF AND TO KEEP IT FROM CONTINUING TO PUSH HER CAR. NOW ... DO I BELIEVE YOUR VEHICLE SAVED MY LIFE ABSOLUTELY! HOWEVER, THIS AIRBAG ISSUE SEEMS TO BE SOMETHING THAT COULD HAVE TURNED OUT HORRIBLY WRONG HAD I NOT KNOWN HOW TO SHUT THE VEHICLE OFF WITHOUT USING THE BREAK. IF I WOULD HAVE BEEN UNCONSCIOUS, THEN IN THEORY I L COULD HAVE PUSHED THE VEHICLE IN FRONT OF ME UNTIL WHAT I WAS PUSHING VIA IDLING WAS TOO MUCH WEIGHT FOR THE LOW RPM'S OF IDLING TO BEAR. ADDITIONAL DETAILS - WHILE EXITING THE HIGHWAY, BUT STILL ON THE EXIT RAMP, I WAS INVOLVED IN A MULTI CAR (4) ACCIDENT THAT I BELIEVE (AS I DID OVERHEAR CONVERSATIONS FROM THE OTHER DRIVERS BUT BEING THE 4TH VEHICLE OUT OF 4, I DID NOT EYEWITNESS THIS MYSELF) MAY HAVE BEEN CAUSED BY AN AGGRESSIVE DRIVER WHO CUT OFF ANOTHER DRIVER IN FRONT OF THE 4 OF US AND THIS ACTION INEVITABLY CAUSED THE 4 OF US BEHIND HIM TO SLAM ON OUR BRAKES. UNFORTUNATELY, THINGS HAPPENED SO QUICKLY THAT I WAS NOT ABLE TO AVOID HITTING THE CAR IN FRONT OF ME.
Steering, Jan 21, 2020, crash
ON SEP 2, 2019 WHILE TRAVELING STRAIGHT AT AROUND 60MPH THE STEERING WHEEL TURNED SLIGHTLY TO THE LEFT AND LOCKED IN THAT POSITION FOR A FEW SECONDS, ALMOST CAUSING A DEADLY CRASH ON THE FREEWAY AS THE VEHICLE ALMOST HIT THE CEMENT DIVIDER. I APPLIED FORCE TO TURN THE WHEEL IN THE OTHER DIRECTION, TO NO AVAIL FOR A FEW SECONDS, BUT THEN WHEN THE WHEEL "UNLOCKED" IT CLICKED AND THE CAR SWERVED TO THE RIGHT, CAUSING US TO ALMOST SPIN AROUND. I HELD THE WHEEL AS STRAIGHT AS I COULD, BUT WE DID GET INTO A COLLISION WHEN THE CAR WAS ALREADY STRAIGHTENING BACK. I REQUESTED MAINTENANCE RECORDS FROM AVIS, THE RENTAL COMPANY, BUT THEY DENIED RELEASING THEM. CAN SOMEONE PLEASE COMPEL THEM TO RELEASE MAINTENANCE RECORDS FOR THIS VEHICLE? WE ALMOST DIED THAT DAY AND THEY WON'T TAKE ANY RESPONSIBILITY FOR THE FAULTY STEERING MECHANISM. AVIS IS ACTUALLY ATTEMPTING TO COLLECT MONEY FROM ME FOR THE DAMAGES BUT WON'T RELEASE THE RECORDS. THANK YOU!
Electrical system, Dec 2, 2019
RADIO NOT WORKING PROBLEM WITH U CONNECT , CAR PARKED IN DRIVEWAY
Structure, Other or unspecified, Nov 7, 2019
TOOK MY CAR TO THE DEALER BECAUSE THE SUNROOF IS LEAKING THEY TRIED TO FIX IT TWICE FAILED THE SECOND TIME I TOOK IT THE COMPLETE DRIVERS SIDE FLOOR OF MY VEHICLE WAS WET THEY SAID THE REASON WHY IT WAS WET BECAUSE IT THE SUNROOF BOLTS HAD RUSTED IT IS LESS THAN A YEAR OLD AND ALREADY HAS RUST .
Air bags, Oct 27, 2019, crash
VEHICLE STRUCT POLE ON PASSENGER SIDE, AT APPROXIMATELY 40 MPH, AND SIDE AIR BAGS DID NOT DEPLOY. EXTENSIVE DAMAGE TO THE ENTIRE PASSENGER SIDE INCLUDING DOOR INTRUSION INTO THE CABIN. BOTH MAJOR SUPPORT PILLARS WERE BENT AND SIDE WINDOWS SHATTERED.
Exterior lighting, Oct 25, 2019
TL* THE CONTACT OWNS A 2019 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, THE CONTACT DISCOVERED THAT THE HEADLIGHT COVERS WERE CRACKED. THE CONTACT WAS CONCERNED THAT THE HEADLIGHTS MAY OVERHEAT AND CAUSE A FIRE. THE VEHICLE WAS TAKEN TO ELGIN CHRYSLER DODGE JEEP RAM (1010 E CHICAGO ST, ELGIN, IL 60120, (847) 697-0900) WHERE THEY INFORMED THE CONTACT THAT THERE WAS NO FAILURE AND SHE WAS AT FAULT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
Power train, Oct 21, 2019
TL* THE CONTACT OWNS A 2019 JEEP GRAND CHEROKEE. WHILE DRIVING 72 MPH, THE CONTACT HEARD AN ABNORMAL BANG NOISE AND THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART AND WAS DRIVEN TO TALLAHASSEE DODGE CHRYSLER JEEP RAM FIAT (3987 W TENNESSEE ST, TALLAHASSEE, FL 32304, (844) 280-9221) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,300.
Electrical system, Engine, Oct 9, 2019
WHILE DRIVING ON THE HIGHWAY, IT BEGAN BEEPING THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE SHUT OFF. I TRIED TURNING TURNING THE VEHICLE OFF AND BACK ON, BUT AS SOON AS I PUT IT INTO DRIVE THE CHECK ENGINE LIGHT CAME BACK ON AND THE CAR STARTED BEEPING AGAIN. FROM SPEAKING WITH FELLOW JEEP OWNERS (ALL DIFFERENT MODELS) THIS PROBLEM SEEMS PRETTY COMMON AND UNSAFE. THE CAR ONLY HAS 5700 MILES ON IT. TOTALLY UNEXPECTED WHEN SPENDING SO MUCH MONEY ON A BRAND NEW CAR.
Power train, Oct 8, 2019
PURCHASED A 2019 JEEP GRAND CHEROKEE 1 MONTH AGO THAT HAD LESS THAN 3,000 MILES ON IT. YESTERDAY WHEN DRIVING HOME FROM WORK, WE WERE GOING ROUGHLY 40 MILES AN HOUR WHEN THE CAR CAME OUT OF GEAR AND LOST ALL POWER TO THE WHEELS. PULLED THE CAR TO THE SIDE OF THE FREEWAY AND TRANSMISSION LOCKED UP . HAD VEHICLE FLATBEDDED TO DEALERSHIP WHERE THE TRANS HAD TO BE MANUALLY DISENGAGED TO GET OF THE TOW VEHICLE. THIS VEHICLE HAS 4,000 MILES ON IT.
Service brakes, Oct 8, 2019
THE VEHICLE WAS PURCHASED NEW IN MAY 2019 CURRENTLY HAS 2700 MILES ON THE ODOMETER. I WAS TRAVELING ALONG THE HIGHWAY AND BEGAN HEARING A LOUD NOISE THAT SEEMED TO BE EMANATING FROM MY UNDERCARRIAGE. I DROVE TO FIRST OFF-RAMP TO INSPECT AND DISCOVERED A PART OF THE BRAKING SYSTEM HAD BROKEN. THE VEHICLE WAS NO LONGER DRIVABLE AND HAD TO BE TOWED TO A DEALERSHIP. LATER, THE SERVICE WRITER INFORMED ME THAT A CALIPER HAD BROKEN AND THAT DAMAGES WOULD BE COVERED UNDER WARRANTY. I WAS NOT PROVIDED WITH A CAUSE FOR THIS FAILURE.
Electrical system, Engine, Oct 1, 2019
27 DAYS AFTER THE PURCHASE OF VEHICLE BATTERY WENT COMPLETELY DEAD AND NEEDED TO BE REPLACED. ON THE 3RD DAY AFTER THIS REPAIR, " CHECK ENGINE" LIGHT WENT ON
Power train, Sep 23, 2019
TRANSMISSION SHIFTS HARD AND ROUGH. MAINLY SHUTTERS THE ENTIRE CAR WHEN THE AUTOMATIC TRANS DOWNSHIFTS FROM 3-2-1 GEARS. VERY NOTICABLE FROM 2-1 GEAR. WILL ALMOST SURGE/JUMP THE CAR FROM THESE TWO GEARS. THIS CAN BE A HAZARD AS IF I WAS TO STOP FAST IT WILL JERK THE ENTIRE CAR AND ALMOST LUNGES THE CAR FORWARD WHEN DOING SO. THIS CAR WAS BOUGHT JULY 27TH, 2019, WITH 2K MILES ON IT. TOOK IT INTO THE DEALER AND OF COARSE THEY DENY ANY ISSUE AS THEY WOULD BE OUT THOUSANDS OF LABOR DOLLARS IF THEY WERE TO FIX 1 CAR. SO IT'S TOO EASY FOR THEM TO PASS OFF THAT IT'S FINE.