2020 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 238 owner complaints filed for this model year. This is the 23rd highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2020 reports, 24 involved a crash and 5 involved a fire. 13 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Back over prevention, sensing system, cameraSep 10, 2020
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
The lingering rearview image can distract the driver, increasing the risk of a crash.
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Campaign 20V191000 on NHTSA.gov
Representative owner complaints: engine
56 reports, newest first. Show all
Power train, Engine, Aug 19, 2020, fire
TL* THE CONTACT LEASED A 2020 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE AT A STOP LIGHT, THE VEHICLE FAILED TO SHIFT INTO GEAR AND STALLED. THE "AUTO PARK ON ,PLACE VEHICLE IN PARK' MESSAGE WAS DISPLAYED. IN ADDITION, THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE CONTACTED ATTEMPTED TO RESTART VEHICLE SEVERAL TIMES. THERE WAS AN ABNORMAL BURNING SMELL DETECTED AND SMOKE EMERGING FROM VEHICLE. THE VEHICLE WAS TOWED TO BROWN'S JEEP CHRYSLER DODGE RAM (483 NY-112, PATCHOGUE, NY 11772(631) 289-8500) BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 3,800. *DT THE CONSUMER STATED THE VALVE BODY, TCM AND BATTERY WERE REPAIRED/REPLACED. THE VEHICLE CONTINUED TO HAVE DIFFICULTY ACCELERATING AND DECELERATING. *JS
Engine, Aug 14, 2020
I WAS AT A RED IGHT, ON A BUSY ROAD. THE LIGHT TURNED GREEN, I WAS THE FIRST CAR STOPPED IN THE TURNING LANE. THE LIGHT TURNED GREEN,AND AS I TURNED, THE CAR INTO THE LANE, IT ROLLED FOWARD FOR A SECOND WHEN I TOOK MY FOOT OFF THE BRAKE, THEN IT LEPT FORWARD, STALLED, THEN SAID ON THE DISPLAY THAT THE CAR NEEDED TO BE PUT IN PARK BEFORE STARTING THE ENGINE. I WAS IN THE MIDDLE OF THE INTERSECTION GOING ACROSS ONCOMING TRAFFIC.
Electrical system, Engine, Aug 8, 2020
WEDNESDAY, AUGUST 5 2020, WAS DRIVING ABOUT 3 MILES FROM MY HOUSE WHEN I NOTICED MESSAGE ON DASHBOARD "PLACE CAR IN PARK TO START CAR". THOUGHT IT WAS ODD BECAUSE I WAS DRIVING. I THEN NOTICED CAR WAS OFF SO PLACED IN PARK (ON THE ROAD BTW) AND STARTED IT UP AGAIN. NO MORE ISSUES THAT DAY. NEXT MORNING, AUGUST 6TH, CAR SHUT DOWN AGAIN IN NEARLY THE SAME LOCATION. THIS TIME TRAFFIC WAS MUCH BUSIER AND I WAS IN RIGHT LANE WITH CARS BEHIND ME TRAVELING 45-50 MPH AND TO THE RIGHT WAS A MERGE LANE WITH MULTIPLE CARS COMING OVER...CAR SLOWLY GLIDED INTO THE MERGE LANE AS EVERYONE BECAME AWARE I WAS IN DISTRESS AND ALLOWED ME TO MOVE OVER. CAR WOULD NOT RESTART AND WAS ACTUALLY LOCKED IN PARK, SO I WAS UNABLE TO MOVE CAR FROM TRAFFIC LANES. CALLED POLICE AND TOW TRUCK WHO BROUGHT IT TO A JEEP DEALERSHIP. IT WAS A VERY DANGEROUS SITUATION TO BE IN DURING EARLY MORNING COMMUTE TIME. NOW ITS SATURDAY AND I HAVE NO COMMUNICATION AS TO WHAT THE PROBLEM MAY BE, SO I SEARCHED SOME INTERNET AND LEARNED THIS HAS BEEN GOING ON FOR AWHILE WITH JEEPS. I WAS PROVIDED A LOANER CAR BY THE DEALERSHIP.
Power train, Other or unspecified, Engine, Jul 10, 2020
AFTER ONLY 350 MILES MY ENGINE STARTED SPUTTERING AND HAD TO PULL OVER. BY THE TIME WE STOPPED THE CAR THE SPUTTERING WAS VIOLENTLY SHAKING THE VEHICLE. WE HAD TO GET IT TOWED ONLY FOR THE DEALER SHIP TO TAKE SEVERAL HOURS TO REPLACE A SPARK PLUG. - AT ALMOST ALL TIME THERE THE AIR CONDITIONER NEVER SEEMS TO GET TO THE DESIRED TEMPERATURE FOR MORE THAN 20 SECONDS. WHEN AT A STOP, THE A/C IS NON EXISTENCE AND TEMPS DROP SIGNIFICANTLY. UNLESS YOU HAVE IT SET TO MAX A/C IT WILL NEVER FEEL COLD/HOT. - THE TRANSMISSION IS EXTREMELY ROUGH AT ALL TIMES, IT CAN JERK YOU BACK AND FORTH WHILE IT SWITCHES GEAR.
Power train, Vehicle speed control, Engine, Jan 7, 2020
WHEN USING THE REAR PARK ASSIST, WITH MY FOOT COMPLETELY OFF THE ACCELERATOR, THE VEHICLE HAS SPONTANEOUSLY ACCELERATED WHILE GOING IN REVERSE, REQUIRING ME TO HARD BREAK TO AVOID COLLISION. THIS HAS HAPPENED MULTIPLE TIMES.
Power train, Vehicle speed control, Engine, Jan 7, 2020
WITH MY FOOT COMPLETELY OFF THE ACCELERATOR, THE VEHICLE SPONTANEOUSLY ACCELERATES UNDER CERTAIN CONDITIONS. WHILE IN STANDARD OR SPORT MODE, IN SECOND GEAR GOING ABOUT 20MPH, THERE IS A REPRODUCIBLE RPM SURGE THAT CAUSES THE VEHICLE TO LUNGE FORWARD. THIS SOMEWHAT FEELS LIKE BEING REAR ENDED.