2020 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 238 owner complaints filed for this model year. This is the 23rd highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2020 reports, 24 involved a crash and 5 involved a fire. 13 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Back over prevention, sensing system, cameraSep 10, 2020
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
The lingering rearview image can distract the driver, increasing the risk of a crash.
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Campaign 20V191000 on NHTSA.gov
Representative owner complaints: other or unspecified
63 reports, newest first. Show all
Other or unspecified, Sep 8, 2026
The dashboard material has come loose and bubbled up. This issue is concerning in that: 1) the structural integrity of the dashboard itself is uncertain; failed adhesive alone can't account for this (my photo doesn't do it justice), 2) if allowed to continue, the material has the potential to fully come loose, thus leading to disruption of the visual field to safely see, and 3) materials and debris have the potential to become trapped under the bubbled-up sections, leading to additional concerns such as mildew or mold. It does get warm in Sacramento, but my car is parked inside or in a covered area 95% of the time. In fact, when I first noticed it, it had been parked in a shaded parking garage. I have been in zero accidents. Unfortunately, the other issue, is no one seems to be willing/able to fix it, and it sounds like I will have to be involved in an accident in order to get it done. Which is NOT something I want to do.
Other or unspecified, Sep 4, 2026
Exhaust system design defect. Original manifold system started to fail at approximately 40,000 miles, allowing CO gasses to enter vehicle cabin exposing passengers, including children, to potentially deadly exhaust fumes. Jeep, Jeep Service Centers have known since at least service bulletin 09-19-23 that the hangers and brackets used in the manifold system are not robust enough in design to “accommodate thermal expansion and engine movement without breaking or leaking.” I was never alerted to this. Addressing this via an unnoticed bulletin rather than a recall not only put me in physical danger, but ran out the clock so it could not be addressed as a warranty issue. Apparently, the manifold warps, gaskets fail, the vibration shears support bolts, and the carbon monoxide leaks into the car through the ventilation system upon warmup. Depending on severity perhaps the entire drive. Attached file is a 4200 estimate presented to me by the dealership where I originally purchased the car, preparing me for what I might have to pay out of pocket to fix the leaking exhaust system. There was no preemptive maintenance for this issue I could have had done, aside from not driving my car. Ever. I assumed when I bought the car that the manufacturer would not knowingly allow me to purchase a vehicle that pumps exhaust fumes directly into the cabin. I was wrong. This is a defect Jeep is obviously well aware of, and they chose to put their customer’s in harm’s way rather than taking action.
Vehicle speed control, Other or unspecified, Sep 3, 2026
I am writing to make you aware of a safety issue that I have encountered with my 2020 Jeep Grand Cherokee Laredo. On August 21, 2026, the gas pedal/throttle control just fell off as I was driving myself and infant on a busy three lane thoroughfare in [XXX]. I went to slow down the car by braking, but it was very difficult. I went into an empty bus lane so as not to get rear ended or crash into something. Finally, the car systems ceased. No warning lamps came on ever or any messages. I had no problems with the car prior to this occurring. As I said previously, I had my infant in the car with me at the time and never expected for a gas pedal/throttle to literally fall off. I didn't think that cars would be made for this to ever happen. This could've been a major tragedy. I usually commute to work on major highways with tractor trailers and trucks, but I was off that day luckily. We could have been killed. I had to have a flatbed bring it to a Jeep dealer in Nanuet, NY where they took possession of the car and car part. I did take phots of the part though. The Jeep dealer Rockland Chrysler Dodge Jeep Ram in Nanuet, NY repaired the Jeep. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Other or unspecified, Visibility/wiper, Sep 2, 2026
The factory-installed 8.4-inch Uconnect touchscreen/display in my 2020 Jeep Grand Cherokee is delaminating internally causing bubbling under the screen surface. The layers of the touchscreen are separating even though the screen has not been physically damaged. The Uconnect system and vehicle are available for inspection upon request. The delamination affects the touchscreen used to operate and display multiple vehicle functions. As the screen deteriorates, it can become difficult to read or operate and may result in unintended or “ghost” touchscreen inputs. This can create a driver distraction while the vehicle is moving and may interfere with the driver’s ability to reliably use information and functions displayed through the Uconnect system, including the rear-view camera display when backing up. The condition appears to be progressive and raises concern that the display could become increasingly unreliable. Yes. The vehicle was presented to an authorized Jeep dealership, and the delamination of the factory Uconnect touchscreen was confirmed. The dealership also attempted to determine whether Stellantis would provide repair cost assistance, but advised that its system would not allow a goodwill request because of the vehicle's expired warrenty. The car is only 6 years old and has less than 60,000 miles. Stellantis refuses to provide any assistance. Jeep dealership states it is a $1500 repair. The vehicle and Uconnect screen have been inspected by an authorized Jeep dealership. The vehicle has not been inspected directly by Stellantis, police, or an insurance representative. There were no warning lamps or vehicle warning messages before the screen began delaminating. The first noticeable symptom was visible separation/bubbling within the touchscreen display. The condition has progressively worsened. There was no impact, physical damage, or other event that caused the screen to separate. Symptoms first appeared in August 2026.
Seats, Other or unspecified, Aug 28, 2026
The copilot seat headrest violently detached from the base
Other or unspecified, Aug 24, 2026
Radio / navigation screen de-laminating. Radio controls malfunction while driving. I am the fist and only owner of this vehicle. Car is garaged , and only has 63,000 miles on it. No environmental reason why this would be happening. I have went to dealership service department and they stated it was not covered by my extended warranty . I have also reached out to Jeep customer care with no resolution. The screen controls the AC , steering wheel heating , seat heating , phone Bluetooth, SOS , etc .
Other or unspecified, Engine, Jul 17, 2026
I am reporting a potential safety issue involving my 2020 Jeep Grand Cherokee Limited X. The vehicle developed a condition in which it would not stay running. I brought the vehicle to an authorized Jeep dealership, Valley Motor City in Cuyahoga Falls, Ohio, for a scheduled service appointment on May 19, 2026. The dealership diagnosed and completed approximately $5,200 in repairs. On June 11, 2026, I was informed that the repairs had been completed, but the vehicle still would not stay running. The vehicle has remained at the dealership while technicians have continued attempting to determine the cause. After I escalated the matter to Jeep/Stellantis Customer Care, I was advised that the dealership is attempting to obtain additional diagnostic information and that an engine replacement may now be under consideration. I was also advised that the dealership is expected to complete higher-level technical review procedures and may request assistance from a Stellantis technical specialist if the cause still cannot be determined. I was later advised that the dealership was expected to provide follow-up information to Jeep/Stellantis by Tuesday, July 14, 2026. On the evening of July 14, 2026, the Jeep/Stellantis case manager advised me that the dealership had not followed up with her, and that she would follow up with the dealership and escalate the matter to her manager. The vehicle remains unresolved after 2 months of diagnosis and repair efforts. I am reporting this because a vehicle that stalls, shuts off, or will not remain running may present a safety risk, particularly if the condition occurs during operation. I do not know the root cause and do not want to speculate. I am requesting that this report be recorded as a potential safety issue involving a 2020 Jeep Grand Cherokee Limited X.
Electrical system, Other or unspecified, Back over prevention, Jun 18, 2026
Safety Issue: The UConnect screen which displays backup camera image, has delaminated causing the display to not show the backup camera view. The same Uconnect screen , because of the delaminating failure auto selects radio channel changes and climate control to not respond to touching the screen.
Other or unspecified, May 5, 2026, crash
I was driving my 2020 grand Cherokee limited 4x4 and it started to snow heavily so i was driving down this slight hill with a turn. I was not doing no more 15 miles per hour. My warning lights for service 4x4 and my traction control light where on. I then proceeded to slide and i could not stop and i slid into a utility pole then a tree. The air bags did not deploy.. I tried to back my vehicle up i had no traction or 4-wheel drive. A gentleman came out to help me and he had some older jeeps tried to move my vehicle and he stated i can't believe your 4x4 is not working. I believe due to failure of the 4x4 and traction control led to my accident. From what i read this is a known issue with jeeps there should be a recall. At this time i have not had the vehicle looked at because it has been in the autobody shop since the accident!
Wheels, Other or unspecified, Apr 10, 2026, crash
Vehicle: 2020 Jeep Grand Cherokee 4WD Purchase Date: [XXX] Mileage at Purchase: ~54,900 miles Dealer: Cherry Hill Jeep Chrysler Dodge, Cherry Hill, NJ I am filing this complaint because I am currently being required to drive a vehicle with a severe wheel misalignment that is visually observable, while the selling dealership has deemed it 'drivable' and has not completed the necessary repairs. On [XXX], I was involved in an accident in which I struck a curb after sliding on black ice. The damage included a bent lower control arm and a cracked subframe. I brought the vehicle to Cherry Hill Jeep Chrysler Dodge for repairs, which took approximately three weeks. I took delivery of the repaired vehicle on March 13, 2026. Upon taking delivery, I immediately noticed a severe misalignment. The wheel misalignment is so pronounced it is visually apparent while driving. I returned the vehicle to the dealership and they acknowledged the alignment issue. They have since told me there are additional parts needed to complete the repair, and that those parts have not yet arrived. As of today, April 10, 2026, the dealership has confirmed they still do not know when the parts will arrive. Despite the unresolved alignment issue, the dealership has deemed the vehicle 'drivable' and I have been left with no choice but to continue driving it. My daily commute is approximately 60 miles per day, 6 days per week. I have driven hundreds of miles in this condition. Driving a vehicle with severe wheel misalignment poses serious safety risks, including unpredictable handling, accelerated and uneven tire wear leading to potential tire failure, and reduced ability to maintain control in emergency situations — particularly concerning given that this vehicle's incident originated on icy roads. I am requesting that the NHTSA investigate the dealership's decision to return this vehicle to me in an unsafe condition and require me to continue operating it without a timeline INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Electrical system, Other or unspecified, Engine, Mar 7, 2026
on or around 12/15/2024 (42257 miles on vehicle) jeep will power on start and stop, all alights on dashboard light, unable to shift into or out of gear when parked. When driving but stopped at a red light car shut off. Attempted to restart unable to, car put into park attempted to restart lights came on but engine didn't turn over. Tried again few minutes laster and the car turned on. Returned apartment, parked car. was unable to shift car into park, car shut off on its own again, car then able to go into park. A few days later start engine, car turns on put car in reverse, car shut off on its own, all lights and warnings on dashboard light up and stay on. Unable to start engine, unable to shift car into park. turn car off, shift into park, on 12/17/24 Car towed to Lake Chrysler dodge jeep ram auto Lewistown PA. told that it was the can bus connector needed to be replaced. Part replaced. 10/10/25 (54630 miles) car in for inspection, oil change, reported to mechanic engine was making high pitched sound/noise when driving up steep hill on highway the week prior. Was told by mechanic "that is normal when driving up steep hills, after a long drive" " we didn't hear it or find anything" Car continued to make this noise on the same hill since. Car in for oil change at David Dodge on 1/12/26 (58,974 miles) reported to mechanic again that engine continues to make a high pitched sound/noise when going up hills, on highway drives and after longer drives. per shop nothing was found. Asked if I should make an appointment for it to be tested and told no not needed. On 3/2/26 check engine light on, waring start/stop unavailable service stop/start system this happened off and on for next few days. Car brought to mechanic on 3/6/26 (60,000 miles) diagnosic test run cylinder misfire, R and R intake manifold to check coil and spark coolant found on spark plug, borescope #3 cylinder Head gasket, cylinder head, block issue . Recommend total engine and radiator replacements
Electrical system, Other or unspecified, Feb 2, 2026
Jeep delamination screen on the face of the radio. This is a safety concern that could disable my use of my cell in calling 911 in case of a emergency and also being able to locate the vehicle via GPS. It also disables the SOS function in the radio head. This is a known problem with these radio's but hasn't addressed by the manufacture. I have taken this to my local auto repair shop today and was made aware of the problem and told me to look it up and report it. I am requesting to open a case so that it can be addressed and repaired.
Power train, Other or unspecified, Engine, Jan 25, 2026
I purchased this vehicle, November 2023 and by August 2024 the vehicle went into Griffin Hubs to get the engine replaced. They had the vehicle for over a month and a half when I received it back after the engine I had it for a day and a half and had to take it back because it was making a loud grinding noise coming from the engine which then they had to replace a second time because the engine was shredded and was told they were going to put a new transmission in as well, but instead of just replaced a piece, and then two months later, the negative terminal for the battery was replaced in about four months later I take it into the dealership again because as I was driving the vehicle pulled back three times and then shot forward and that happened seven separate times dealership said they could not find an issue and then in November 2025, the vehicle goals back into the dealership for overheating needing a new water pump because I was losing coolant with no leaks. Get the vehicle back two days later my coolant is empty tied again call the dealership they said if it happened again, bring it back in two weeks later it did the exact same thing. My coolant was emptied, but there is no leaks coming from under the vehicle and now last week as I was driving, the vehicle suddenly stopped accelerating and my gearshift wouldn’t catch any gears and as the vehicle is still moving my tires, then locked. The vehicle has been at the dealership for five days and they still cannot figure out what the issue is.
Electrical system, Other or unspecified, Jan 3, 2026
About 3 years ago i noticed a small bubble in the upper right corner of my touchscreen. Didnt pay much attention for a while but it started spreading to the left. I took a photo and sent a picture to the man that helped me buy my car and asked if there was a known Recall for this. Said he would check, he confirmed there was none. I let it go because i hadnt purchased any extended warranty. Bubbling continued to spread. Occasionally my radio station would change on its own. I thought it was just my imagination and let it go. In July of 2025 my family and i were on vacation and I was driving in Williamsburg, VA. I was using my Jeeps navigation. Suddenly my arrow was taking me off track of the road i was on. This was very distracting considering we were out of town on vacation. My husband took my iphone and typed the address we were going and connected my phone to my charging cord so i could use car play. This did not work and neither did his samsung. It was like they were malfunctioning. We ended up using one of our phones with no connection to my jeep, my husband verbally directed me. Navigation map on my Jeep only showed me in water and still does to this day. When we got back in town I again reached out to the man who helped me, telling him our experience on vacation. He took me to the service center and the guy working the desk knew exactly what i was talking about and said this was common issue. He got me scheduled for repair. I didnt think to ask about if it was free or what. I was just glad he knew what i was talking about. My husband and i came back for my scheduled appt and i immediately asked the guy at the desk if this was free. He stated no it would be around $1500. I couldnt afford that. He asked if i had the extended warranty. I told him no. He said sorry and that was about it. I just walked away and have been dealing with this ever since.
Other or unspecified, Oct 4, 2025
While driving down the road my panoramic sunroof (not the moving piece but the stationary glass) spontaneously burst and shattered. Clear skies, no trucks around me, no overpasses near me, no trees over me, no debris on the road. No other damage to the vehicle. It appears that it burst outward rather than inward. My vent shade was fully closed so no glass fell into the vehicle down onto myself and my 11 month old child, but had it been open we could’ve been seriously cut up and injured. No warning signs at all, I rarely ever use my sunroof and it was not in use at the time of incident. It caused about a 8 inch by 4 inch hole in my sunroof. This is going to cost nearly $1800 to repair due to no fault of my own.
Other or unspecified, Sep 19, 2025
The dash touchscreen is having a delamination issue. It looks like a crack but is actually the two layers of the touchscreen separating which make it look like a crack. From what I see online this looks to be a common issue with the touchscreen but there is no recall. Speaking with the dealership this is an expensive fix. I was quoted $1,725 plus labor to replace the screen.
Other or unspecified, Sep 13, 2025
The screen for the navigation, radio, climate control etc is delaminating and now not working properly. Also it is getting difficult to see the screen while driving. Car is available for inspection. And no warning…it started to delaminate slowly and now it has begun to delaminate spread quickly
Electrical system, Other or unspecified, Sep 10, 2025
Electronic stability and 4wd lights came on. Brought to dealership and the PTU is no longer working. My car is vibrating and hesitating when accelerating. Jeep dealer told me it’s common to have to replace these units however they are nationally back ordered. My car doesn’t even have 60k miles on it and even if I want to fix my car so it’s safe I can’t because the parts are backordered leaving me with no other choice but to drive for months months unsafely without a properly functioning PTU
Electrical system, Other or unspecified, Aug 25, 2025
The Jeep Infotainment screen lamination becomes detached and delaminated resulting in phantom touches and inoperable safety features.
Other or unspecified, Aug 5, 2025
Radio camera is feeezing when in reverse and saftey isn’t working … radio randomly shuts off and turns on … won’t allow any functions to work when it’s frozen including camera and backup safety assist
Other or unspecified, Aug 4, 2025
Evaporator core leak
Other or unspecified, Jun 11, 2025
Entertainment screen is delaminating. Other VIN’s have this issue and a recall. Jeep will not acknowledge that recall for this VIN.
Other or unspecified, Apr 23, 2025
The interior wood trim on the driver's side door pealed away and broke. There are other recalls related to the same door trim that is pealing away like X77.
Other or unspecified, Apr 23, 2025
I am writing to bring to your attention a matter of significant concern regarding my recent visit to your service center on April 22, 2025, for a scheduled appointment to replace the driver's side rim and two front tires. Upon post-service inspection of my vehicle, I observed that the newly installed front tires were Bridgestone, rather than Ironman, which are consistent with the original rear tires. It appears that the service department took the liberty of replacing the front tires with more expensive Bridgestone models without prior consultation or my explicit approval. After addressing this issue with the service manager, the initial compensation offered was limited to a few complimentary oil changes and tire rotations. Subsequently, the manager contacted me with an offer of one new Bridgestone tire for the rear, contingent upon my purchase of the other tire. I declined this offer, having recently invested approximately $4,000 in various services and brake work. In a third communication, the manager proposed to provide new front tires to match the existing rear tires. These fluctuating offers have left me perplexed and frustrated, as I lack both the financial resources and time to engage in such negotiations. I regret to inform you that I find this resolution unsatisfactory, given the unexpected change in tire brand and the associated increase in cost. This situation has caused considerable inconvenience and warrants a more appropriate resolution. Service date 4/22/25 R/O [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Electrical system, Other or unspecified, Feb 12, 2025
The main computer or console of this vehicle is known to malfunction and cause the lose of air condition, heat, defrosters, back up camera's, camera sensors, navigation controls, etc. My vehicle was fixed once, but the issue was only warrantied for two years from the repair, which they failed to notify me at the time of the mfg. repair. Additionally, they failed to disclose was the entire dashboard had to be disassembled in order to replace my defective computer/console. Why is that important to know? Well, the leather upgraded dash boards once removed from the car are more receptive to bubbling up and causing an interference to the effective operation of the airbags. Again, the dealership didn't disclose this or how the repair was completed, how it could impact the critical safety features of the vehicle, and they have declined any responsibility of potentially causing additional safety issues when reparing their know defect.