2020 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 238 owner complaints filed for this model year. This is the 23rd highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2020 reports, 24 involved a crash and 5 involved a fire. 13 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Back over prevention, sensing system, cameraSep 10, 2020
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
The lingering rearview image can distract the driver, increasing the risk of a crash.
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Campaign 20V191000 on NHTSA.gov
Representative owner complaints
238 reports, newest first.
Power train, Other or unspecified, Engine, Jul 10, 2020
AFTER ONLY 350 MILES MY ENGINE STARTED SPUTTERING AND HAD TO PULL OVER. BY THE TIME WE STOPPED THE CAR THE SPUTTERING WAS VIOLENTLY SHAKING THE VEHICLE. WE HAD TO GET IT TOWED ONLY FOR THE DEALER SHIP TO TAKE SEVERAL HOURS TO REPLACE A SPARK PLUG. - AT ALMOST ALL TIME THERE THE AIR CONDITIONER NEVER SEEMS TO GET TO THE DESIRED TEMPERATURE FOR MORE THAN 20 SECONDS. WHEN AT A STOP, THE A/C IS NON EXISTENCE AND TEMPS DROP SIGNIFICANTLY. UNLESS YOU HAVE IT SET TO MAX A/C IT WILL NEVER FEEL COLD/HOT. - THE TRANSMISSION IS EXTREMELY ROUGH AT ALL TIMES, IT CAN JERK YOU BACK AND FORTH WHILE IT SWITCHES GEAR.
Electrical system, Jun 17, 2020
CENTER DISPLAY THAT CONTAINS BACKUP CAMERA IMAGES, CLIMATE CONTROL, RADIO, NAVIGATION AND MANY OTHER FUNCTIONS IS INOPERABLE MOST OF THE TIME. THIS PROBLEM RECURS DAILY, AND THE DISPLAY IS INOPERABLE 90+% OF THE TIME. THE ABSENCE OF AN OPERABLE BACKUP CAMERA DISPLAY IS A SIGNIFICANT SAFETY ISSUE. *TR
Air bags, Vehicle speed control, Jun 16, 2020, crash
WAS PULLING INTO SHOP ON NICE SUNNY DAY. I TURNED TAKING A RIGHT OFF ROAD AND SOME LADY SWERVED RIGHT OFF ROAD AND HIT ME DOING 50MPG. THIS CAUSED ME TO GO FORWARD IN VEHICLE AND ACCELERATE AT A HIGH SPEED. I THEN HIT A METAL CARPORT WHICH CRASHED ON MY ROOF. BUSTED SUNROOF, HIT SIDE OF BRICK WALL ON PASSENGER SIDE AND THEN WENT DOWN INTO A STEEP DITCH AND PARTIALLY BACK UP. NONE OF THE AIRBAGS DEPLOYED. I DID SEE ONE BLACK OVAL SHAPED AIRBAG BEHIND THE FRONT DRIVER TIRE AFTERWARDS. JEEP WAS TOTALED. FRONT END WAS DEMOLISHED LOOKED LIKE A BIG MOUTH. BOTH WHEELS WERE TURNED IN AND BUSTED. IT WAS CRUSHED.. SIDES WERE COMPLETELY DENTED IN. NOT SURE IF I ACCELERATED OR THE VEHICLE DID ON ITS OWN AS I HAVE NO RECOLLECTION. NOTIFIED JEEP THEY SENT SOMEONE OUT TO DO A REPORT AS I WAS INJURED. *TR
Fuel/propulsion system, Jun 16, 2020
LEASED MY GRAND CHEROKEE 2020. DROVE THE CAR TWICE. IT WASN'T EVEN 24 HRS SINCE I HAD THE CAR, MY CAR BROKE DOWN THE 2ND TIME I DROVE IT (ON A FRIDAY). I WAS WAITING ON LINE FOR MY SONS GRADUATION. IT WAS A DRIVE THROUGH GRADUATION BECAUSE OF COVID-19. I WAS THE 1ST ON LINE AND HAD 50 CARS BEHIND ME. WHEN I WAS ASKED TO PROCEED MY GEAR DIDN'T SHIFT. I TURNED THE CAR OFF AND TRIED RESTARTING IT AND IT DIDN'T START. HAD TO GET THE CAR TOWED TO A DEALER. I WAS TOLD ID HAVE TO WAIT TILL MONDAY. CALLED JEEP TO COMPLAIN. I ASKED FOR A LOANER AND WAS TOLD I HAD TO PAY FOR IT. I FIND THAT INSENSITIVE, RUDE & UNPROFESSIONAL. IT HADN'T BEEN 24 HRS THAT I HAD THE CAR, I ONLY HAD 88 MILES ON THE CAR AND I WAS BEING ASKED TO PAY FOR A LOANER FOR A CAR THAT BROKE DOWN BECAUSE OF A MANUFACTURE DEFECT. IM ASSUMING BECAUSE I FILED A COMPLAINT WITH JEEP, THEY PRESSED THE DEALER TO LOOK AT THE CAR ASAP. I RECEIVED A CALL TO SAY I RAN OUT OF GAS. MY GAS INDICATOR SHOWED I HAD A HALF TANK OF GAS. THE FUEL SENDING UNIT WHICH SENDS A SIGNAL TO THE GAS GAUGE ON THE DASH, LETTING YOU KNOW HOW MUCH FUEL IS IN YOUR THE TANK WASN'T WORKING. THE SENDING UNIT IS INTEGRATED WITH THE TANK FUEL PUMP & STRAINER. SO BOTH MY FUEL PUMPS NEED TO CHANGE. THE MAIN FUEL PUMP IS ON BACK ORDER AND I WAS TOLD I COULD BE WAITING WEEKS OR MONTHS FOR THE PUMP TO COME IN. I WAS TOLD AS LONG AS I GAS UP MY CAR EVERY 200-250 MILES I "SHOULD" BE FINE UNTIL THE FUEL TANK COMES IN. I WAS VERY DISAPPOINTED WITH JEEP CUSTOMER SERVICE. NOT ONLY WERE THEY UNAPOLOGETICALLY BUT THEY DID NOT TRY TO FIND A WAY TO ACCOMMODATE ME FOR A PROBLEM THAT THEY WERE RESPONSIBLE FOR. SADLY I JUST RECEIVED THIS CAR ON A 42 MONTH LEASE. I HAVE TO WAIT FOR THE CAR TO BE FIXED AND PRAY THAT I DON'T GET STUCK ON THE ROAD AGAIN OR ANY OTHER PROBLEM ARISE. I WOULDN'T WORRY ABOUT MY 42 MONTH LEASE IF I KNEW I COULD RELY ON THEIR CUSTOMER SERVICE. *TR
Other or unspecified, Jun 8, 2020
WHEN CHANGING A FLAT TIRE ACCORDING TO THE DIRECTIONS IN THE OWNER'S MANUAL, AND ON A FLAT SURFACE AND USING THE JACK THAT WAS INCLUDED IN THE VEHICLE...AFTER JACKING THE CAR UP TO THE APPROPRIATE HEIGHT TO CHANGE THE TIRE, THE JACK FAILED AND THE CAR FELL. THE JACK WAS TWEAKED OUT OF SHAPE. LUCKILY NO ONE WAS INJURED BUT THE JACK IS NO LONGER USABLE. *TR
Power train, Apr 15, 2020
WHILE I WAS DRIVING DOWN THE ROAD THE TRANSMISSION FAILED AND I HAD TO HAVE THE VEHICLE TOWED AND THE TRANSMISSION REPLACED. THE VEHICLE ONLY HAD 460 MILES TOTAL AT THAT TIME. THE VEHICLE NOW HAS 940 TOTAL MILES AND I AM BEGINNING TO FEEL HARD SHIFTING AND SLIPPING WHILE DRIVING, THAT SEEMS TO ME THAT THE NEW TRANSMISSION THEY PUT IN THE VEHICLE IS GOING BAD ALREADY. I WILL BE TAKING IT BACK TO THE DEALER TO HAVE THEM LOOK AT IT. I WAS ON A CITY STREET GOING STRAIGHT AT APPROXIMATELY 30MPH. *TR
Other or unspecified, Apr 10, 2020, fire
THE CAR WAS PARKED ON A CITY STREET, AND THE ENGINE OFF OVER NIGHT SOMETIME EARLY IN THE MORNING WITH THE CAR STILL OFF AND PARKED AN ELECTRICAL FIRE STARTED ON THE FRONT PASSENGER SIDE.
Vehicle speed control, Mar 30, 2020
TL* THE CONTACT OWNS A 2020 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE RAPIDLY ACCELERATED AFTER TAPPING THE PLUS SIGN BUTTON ON THE STEERING WHEEL WITHOUT WARNING. THE CONTACT DEPRESSED THE BRAKE PEDAL TO DEACTIVATE THE CRUISE CONTROL. DAN WELLE CHEVROLET BUICK, CHRYSLER DODGE JEEP RAM LOCATED AT (1505 MAIN ST S, SAUK CENTRE, MN 56378) AND JUETTNER MOTORS LOCATED AT (1900 BROADWAY ST, ALEXANDRIA, MN 56308) WERE CONTACTED AND THE CONTACT WAS INFORMED THAT THE CRUISE CONTROL FEATURE OPERATED AS INTENDED. THE MANUFACTURER WAS ALSO NOTIFIED ABOUT THE FAILURE AND REFERRED THE CONTACT TO THE LOCAL DEALER FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,100.
Air bags, Structure, Other or unspecified, Mar 1, 2020, crash
I WAS INVOLVED IN A HEAD ON COLLISION WITH A SNOW PLOW MOUNTED TO A FORD F-250 WHERE SIGNIFICANT FRONT END DAMAGE WAS DONE TO THE VEHICLE, AND THE AIRBAGS DIDN'T DEPLOY. THERE'S NO WAY POSSIBLE THESE AIRBAGS SHOULD HAVE NOT BEEN DEPLOYED.
Electrical system, Feb 3, 2020
TL* THE CONTACT OWNS A 2020 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS AT STAND STILL, HEAT WOULD EXIT THE VENTS WHEN USING THE AIR CONDITIONAL. THE CONTACT STATED HE HAD TO OPEN THE WINDOWS FOR 10-15 MINUTES TO BE ABLE TO ENTER THE VEHICLE, DUE TO THE EXTREME HEAT INSIDE THE CAB. THE CONTACT WAS CONCERN THAT THE FAILURE WOULD OCCUR WHEN EXTREME HOT CLIMATE WEATHER. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO LOCAL DEALER VICTORY CHRYSLER DODGE JEEP RAM LOCATED AT 45 NABER DR, SHALLOTTE, NC 28470, WHERE MADE AWARE OF THE FAILURE. DIAGNOSED WITH NEEDING UNKNOWN ELECTRONICALLY TO BE UPDATED. THE VEHICLE WAS NOT REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 298.
Power train, Vehicle speed control, Engine, Jan 7, 2020
WHEN USING THE REAR PARK ASSIST, WITH MY FOOT COMPLETELY OFF THE ACCELERATOR, THE VEHICLE HAS SPONTANEOUSLY ACCELERATED WHILE GOING IN REVERSE, REQUIRING ME TO HARD BREAK TO AVOID COLLISION. THIS HAS HAPPENED MULTIPLE TIMES.
Power train, Vehicle speed control, Engine, Jan 7, 2020
WITH MY FOOT COMPLETELY OFF THE ACCELERATOR, THE VEHICLE SPONTANEOUSLY ACCELERATES UNDER CERTAIN CONDITIONS. WHILE IN STANDARD OR SPORT MODE, IN SECOND GEAR GOING ABOUT 20MPH, THERE IS A REPRODUCIBLE RPM SURGE THAT CAUSES THE VEHICLE TO LUNGE FORWARD. THIS SOMEWHAT FEELS LIKE BEING REAR ENDED.
Vehicle speed control, Other or unspecified, Service brakes, Dec 6, 2019, crash
I WAS SLOWLY BACKING INTO A DRIVEWAY WHEN THE JEEP GRAND CHEROKEE SUDDENLY ACCELERATED ON ITS OWN. I REPEATEDLY HIT THE BRAKE PEDAL BUT THE JEEP WOULDN'T STOP; INSTEAD IT KEPT GOING FASTER. IT SMASHED INTO THE GARAGE DOOR AND THE BRICK WALL OF THE GARAGE, DEMOLISHING THEM. THE JEEP WAS BRAND NEW WITH ONLY 500 MILES DRIVEN, AND IT WAS EQUIPPED WITH A COMPLETE SAFETY PACKAGE THAT SHOULD HAVE AUTOMATICALLY STOPPED IT BEFORE AN IMPENDING IMPACT BUT IT DID NOT DO SO. THIS WAS AN EXTREMELY TERRIFYING EXPERIENCE AND IT FELT LIKE A NIGHTMARE.