2022 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 370 owner complaints filed for this model year. This is the 18th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2022 reports, 14 involved a crash. 7 people were injured.
What owners report most often
Recalls and investigations
Suspension, rear, springs, coil springsSep 1, 2026
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L, 2022-2023 Jeep Grand Cherokee, and Jeep Grand Cherokee 4XE vehicles. The rear coil springs may be incorrectly installed and detach from the vehicle while driving.
Rear coil springs that detach from the vehicle while driving increase the risk of a crash.
Dealers will replace the rear coil spring lower isolators, free of charge. Interim notification letters, notifying owners of the safety risk, are expected to be mailed September 29, 2026. Additional letters will be sent once the final remedy is available. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 89D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on September 9, 2026. This recall replaces NHTSA recall numbers 26V051 and 23V413. Vehicles already repaired under the previous recalls will need to have the new remedy completed.
Campaign 26V562000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 30, 2026
Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Grand Cherokee, 2023 Jeep Wagoneer, 2024 Jeep Grand Cherokee L, and Jeep Wagoneer L vehicles. A software error may cause the transmission gear selection indicator not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 102, "Transmission shift lever sequence, starter interlock, and transmission braking effect."
A missing gear selection indicator may lead to unintended vehicle movement or a vehicle rollaway, increasing the risk of a crash.
Dealers will update the shifter module software, free of charge. Owner notification letters were mailed August 20, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 30D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning July 9, 2026.
Campaign 26V413000 on NHTSA.gov
Air bags, air bag/restraint control module, softwareMay 21, 2026
Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee and 2023-2025 Jeep Grand Cherokee L vehicles. A software error in the occupant restraint controller module may cause the delayed deployment of the side air bags during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
Delayed air bag deployment during a crash increases the risk of injury.
Dealers will update the occupant restraint controller module software, free of charge. Some owner notification letters are expected to be mailed June 18, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 01D. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov on May 28, 2026.
Campaign 26V328000 on NHTSA.gov
Suspension, rear, springs, coil springsJan 29, 2026
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The rear coil springs may be incorrectly installed and detach from the vehicle while driving.
Rear coil springs that detach from the vehicle while driving increase the risk of a crash.
Dealers will inspect and repair the rear coil spring assembly, as necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed February 12, 2026. Additional letters will be sent once the final remedy is available, anticipated in March 2026. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20D. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 30, 2026. This recall replaces NHTSA recall number 23V413. Vehicles already repaired under the previous recall will need to have the new remedy completed.
Campaign 26V051000 on NHTSA.gov
Electrical system, propulsion system, traction batteryPark outsideOct 30, 2025
Chrysler (FCA US, LLC) is recalling certain 2020-2025 Jeep Wrangler 4Xe and 2022-2026 Grand Cherokee 4Xe vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
A vehicle fire can increase the risk of injury.
Owners are advised to park outside and away from structures and not to charge their vehicles until the remedy is completed. Dealers will update the high voltage battery software, and replace the high voltage battery, as necessary, free of charge. Some owner notification letters were mailed beginning December 17, 2025. The remaining owner notification letters will be mailed at a later date. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 68C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning November 6, 2025. Vehicles that were previously recalled for the same issue under NHTSA Recalls 24V720 and 23V787 will need to have the new remedy performed.
Campaign 25V741000 on NHTSA.gov
Electrical system, propulsion systemSep 4, 2025
Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee Plug-In Hybrid Electric (PHEV) vehicles. A software error within the hybrid control processor may result in a loss of drive power.
A loss of drive power increases the risk of a crash.
Dealers will update the hybrid control processer software, free of charge. Owner notification letters were mailed October 14, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 73C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 11, 2025.
Campaign 25V576000 on NHTSA.gov
Equipment, electrical, infotainment, video (touch)screen/monitor/unitFeb 13, 2025
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Grand Cherokee and 2021-2022 Jeep Grand Cherokee L vehicles. The center stack upper display (DCSD) contains a transistor that may overheat and prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
A rearview image that does not display reduces the driver's visibility, increasing the risk of a crash.
Dealers replaced the DCSD, free of charge. All affected vehicles have been repaired. Owner notification letters were mailed February 27, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 11C.
Campaign 25V083000 on NHTSA.gov
Air bags, side/windowNov 27, 2024
Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Grand Cherokee and 2021-2024 Jeep Grand Cherokee L vehicles. An improperly secured connector for the front seat side air bags (SAB) may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
An air bag that does not deploy during a crash increases the risk of injury.
Dealers secured the connector, free of charge. All affected vehicles have been remedied. Owner notification letters were mailed December 17, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is B3B.
Campaign 24V897000 on NHTSA.gov
Back over prevention, sensing system, cameraJun 13, 2024
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.
Campaign 24V436000 on NHTSA.gov
Back over prevention, sensing system, cameraApr 25, 2024
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2023-2024 Jeep Grand Cherokee L vehicles. An improperly connected coaxial cable may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of injury or crash.
Dealers will secure the coaxial cable connection, free of charge. All affected vehicles have been remedied. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 40B.
Campaign 24V289000 on NHTSA.gov
Suspension, front, control arm, upper ball jointFeb 22, 2024
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The upper control arm ball joint and steering knuckle may separate and cause the wheel to fall outward, resulting in a loss of vehicle control.
A loss of vehicle control increases the risk of a crash.
Dealers will replace the upper control arm pinch bolts, free of charge. Owner notification letters were mailed April 2, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA's number for this recall is 10B.
Campaign 24V132000 on NHTSA.gov
Visibility, defroster/defogger/hvac systemFeb 15, 2024
Chrysler (FCA US, LLC) is recalling certain 2021-2024 Jeep Wrangler and 2022-2024 Jeep Grand Cherokee vehicles. A hybrid control processor (HCP) software error may cause the defrosting and defogging system to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
An inoperative windshield defrosting and defogging system may decrease the driver's visibility, increasing the risk of a crash.
Dealers will update the HCP software, free of charge. Owner notification letters were mailed February 29, 2024. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 04B.
Campaign 24V111000 on NHTSA.gov
Back over prevention, display functionAug 14, 2023
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee, 2021-2023 Jeep Grand Cherokee L, and 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The Central Vision Park Assist module (CVPAM) software may prevent the rearview image from displaying when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A rearview image that does not display while in reverse decreases the driver's visibility of the rear view, increasing the risk of injury or crash.
Dealers will update the Central Vision Park Assist Module software, free of charge. Owner notification letters were mailed August 31, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 56A.
Campaign 23V577000 on NHTSA.gov
Representative owner complaints
370 reports, newest first.
Visibility/wiper, Nov 15, 2025
Vehicle has no heat or defroster when PHEV battery is depleted or low on power. There is a recall for fire risk with instructions to not charge the battery pack but there is no heat if I don’t. This makes vehicle unsafe to use
Electrical system, Vehicle speed control, Forward collision avoidance, Nov 12, 2025
The system has many errors, The primary issue is the forward collision warning indicator light is on showing that the service is off. But it isn't, you can go into the system settings and turn the service on and off without issue. The light stays on. It does work as far as I can tell also. It seems to be causing the paddle shifting to be disabled. I can't downshift going down a steep grade and am being required to use by brakes. Which can be very dangerous. It is causing another issue that I cannot recall at the moment. There is another issue with the settings of the vehicle randomly changing to Euro type metric settings. The clock changing to 24 hour, tire pressure changing to kpa? mph changing to kph, all the different unit of measurements changing over. Randomly, not at the same time but consistently every few weeks. At first it seemed like it was connected to a monthly software update, but now its random. The vehicle has been taken to a Jeep dealership in Sherman, tx about the issue of the Forward collision system and they fixed it. Then the problem reappeared a month afterward. I've called and they confirm that the correct US software is installed. I am the only driver of the vehicle, so no one else is changing the settings. I work a full time 9-5 job and do not work close to a dealership, which has become an issue for these matters. All the issues I have had with the vehicle seem to be related to them updating the software without my approval. Currently my vehicle has 71k miles on it and won't be covered by the 50k warranty. The warning light issue started after 50k miles.
Forward collision avoidance, Lane departure, Nov 7, 2025
randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer twice, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp).almost caused crash twice!!!
Electrical system, Forward collision avoidance, Oct 22, 2025
Randomly, & without warning, the instrument cluster & Uconnect display will glitch and flicker off then on but switch into language I do not speak or understand (Italian). Coinciding with language switch, instrument cluster & radio display settings revert back to default settings, paddle shifter becomes inoperative (with no menu option to enable), forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change & menu option to switch units back to Fahrenheit gone, auto tilting mirrors in reverse off . ***This is clearly a dangerous situation because of all the functions &gauges that change while driving & the fact it is difficult if not impossible to recover from this due to the language of the setting menus, & the complexity of finding & navigating menus to try to wade through all the settings menus &change setting back, some items cannot be reset (like the FCA off lamp and temp units). I have taken it to the dealer for diagnostic, they found no error codes but found service bulletin S210800193 and S2108000221 performed IPC Customer programmable features Configuration to temporarily correct the issue, but it happened again 3 weeks later. I had to pay $254 for this service, and the issue isn't fixed. Here is an example forum discussion, indicating many if not all vehicles are affected: https://www.jeepgarage.org/threads/forward-collision-warning-off-light-is-stuck-on.250301/#replies Many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: dot.report Bulletins https://dot.report/bulletins/11006236 Because this is dangerous and very distracting while driving (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs.
Steering, Electrical system, Forward collision avoidance, Oct 17, 2025
While driving all warning lights were activated and power steering completely failed. The vehicle was in drive and fully charged
Electrical system, Forward collision avoidance, Oct 17, 2025
Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer 7 times, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over two years. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] Many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: dot.report Bulletins Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Electrical system, Other or unspecified, Oct 14, 2025
On September 17th I was driving approximately 65-70MPH on the freeway when the dashboard flashed the "Service Hybrid Electric Vehicle System" warning and icon. My vehicle lost forward momentum and I slowed at a very rapid pace. I pressed on the gas and the vehicle switched over to the gas system, regained power and I was able to drive without further incident that day. I feel like I could have crashed on the highway and gotten injured, or injured someone else! On October 11th I was driving in a restaurant parking lot, approximately 5 miles per hour and starting to idle when the vehicle dashboard flashed the "Service Hybrid Electric Vehicle System" warning and icon. This time ,the vehicle shifted itself to park suddenly and I received an alert to press the brake to turn the vehicle off. After several attempts, I was able to turn the car off and back on again. I have an appointment on October 17 for the issue to be looked at by the dealership. This is a 4xe with only 40k miles on it.
Service brakes, Forward collision avoidance, Lane departure, Oct 13, 2025
While driving on a local neighborhood street at approximately 38 miles per hour, ( cruise control possibly engaged) , all the lights on my dashboard suddenly illuminated. A messages appeared stating that service was required for every guidance and braking system. At that moment I became concerned, so I attempted to use the brake. Despite pressing the brake pedal as hard as I could, the car did not slow down. I cannot remember if I downshifted using the paddle shifters on the steering wheel, but I was able to coast to a manageable speed and pull into a parking lot. I then turned the vehicle off and on again, but all the warning lights remained on the dashboard. After waiting for about five minutes, the vehicle was restarted, and this time none of the warning lights were on. Since I was very close to home, I drove the rest of the way very slowly. Later, I searched online and discovered that other people have experienced this same problem. Some of the information I read suggested that water can get into a component, and it had been raining on the day of the incident and the day before. My primary safety concern is what would have happened if I had been approaching a stoplight or driving on a freeway where I needed to stop suddenly. I am confident that I would not have been able to stop in time to avoid a crash. It is frightening to think of what could happen if a child were to run into the street and this happening. I immediately made an appointment with my local Jeep dealership. The dealer has since driven the vehicle 98 miles but has not yet been able to replicate the issue.
Electrical system, Oct 12, 2025
The main power window and power lock panel part number 68410642AC on the driver side door stopped working completely. Leaving me unable to open and close my windows and lock my doors.
Electrical system, Forward collision avoidance, Oct 10, 2025
This happened 4 tines before Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer twice, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] Many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: dot.report Bulletins Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Suspension, Oct 6, 2025
Bolt connecting tension link to cradle snapped. We were on the highway at the time (approx 70 MPH) and vehicle became difficult to drive. These bolts are known to be susceptible to breaking and Jeep has reportedly upgraded these bolts on newer models.
Fuel/propulsion system, Oct 5, 2025
The Hybrid System had a failure - flashed on the screen - and then shut off/ could not use acceleration pedal. This notification had appeared twice before, taken to the dealer, and told it was just a glitch. My wife was on the interstate when she lost he ability to accelerate. We had it towed to the original dealership of purchase. The Jeep is sitting at the dealership now.
Engine, Fuel/propulsion system, Oct 3, 2025
Three times in two days, the engine propulsion system malfunctioned. On two occassions I could not increase my initial speed above approximately 30 mph. On another instance, I had been driving above 30 mph, came to a stop, and could not resume speed above approximately 30 mph
Power train, Electrical system, Engine, Sep 28, 2025
The car will cut off and loose power due to the battery issue It has been in the shop 5 or 6 times for this issue and some of the stays were over 30 days at a time They said they have no fix for the repair needed not to drive it but no one can make payments on a car and not drive it for months waiting on a repair. They refused to buy the car back or replace it with a new one.
Steering, Electrical system, Fuel/propulsion system, Sep 26, 2025
The electrical system of this vehicle is causing several issues putting the safety of me, my passengers and drivers around me at risk. Starting at 6,300 miles the vehicle had a temporary loss of power steering. After parking for a day the power steering returned, leading me to believe it was caused by an electrical/software code issue. There was a safety recall for the battery pack starting on fire while parked, driving or charging. No fix was available for quite a while and I could not charge the car or park in the garage. Shortly after having the computer updated to stop it from spontaneously catching fire I have been getting a warning light saying to maintenance the hybrid system, and is accompanied with a momentary loss of propulsion. This happens without warning every 150 miles or so. The dealership said it had a ‘digital crash’ code and was not able to reproduce, but I have video evidence of the warning lamp coming on and then clearing itself. There is now a safety recall issued for this exact problem with no fix available at this time. There are no warning lamps in advance of these issues occurring, only concurrent to the issue happening. I do not feel safe driving this vehicle. Past experience tells me I could lose propulsion and/or steering at any time. I need to drive to work, it is unrealistic to not drive my vehicle until a resolution is found for the current round of safety recalls. I am afraid this vehicle is going to kill someone.
Electrical system, Fuel/propulsion system, Sep 23, 2025
While driving 65-70mph on the Interstate, my car seemed to have lost power. When I looked at the dash, a red wrench was displayed with a message to have the hybrid electrical system serviced. I pressed down on the accelerator, nothing happened. I immediately started to move into the right lanes since traffic was moving fast. I didn’t want to get hit or cause an accident. By the time I coasted into the far right lane my car seemed to have recovered and reacted appropriately when I pressed on the accelerator. Since this incident, the red wrench and message have flashed on my dashboard at least five more times, but thank goodness I haven’t lost power again. I am taking it into the dealer for inspection. It has not been inspected by anyone yet, but I am afraid to drive it.
Power train, Sep 23, 2025
After dealer installed recall 24V-720 on 1/15/2025, I started seeing Red Wrench light and warning to Service Hybrid System a few times each month. The warnings only flashed for a few seconds and disappeared - no service engine light. Also, the vehicle failed to charge about half the time. In early May, I was driving (in hybrid mode) about 45 miles per hour, and the Red Wrench light and warning to Service Hybrid System flashed and disappeared. The car would NOT accelerate! I DRIFTED to a safe spot, turned off the car, and restarted and now could accelerate. I was lucky! I brought the vehicle to Jeep on May 19, 2025. It was there for about 10 days and they found nothing - not able to reproduce and no errors logged, etc.They created a STAR Case (#1020705742) and still no solution. This is exactly recall 25V-576. The vehicle always charges now even though Jeep says they only cleared other errors. I brought the vehicle to Jeep on September 10 and they didn't see any saved errors. NO updates to STAR Case. I continue to see the Red Wrench light and warning to Service Hybrid System every week or so. But, have only lost power once. I'm afraid to drive the vehicle - always looking for a place to safely stop. How can a vehicle lose power and not log a Service Engine error! I need a FIX! I looked at selling the vehicle but it has lost a lot of value likely due to all the recalls. I believe the battery has issues and should be replaced. Recall 24V-720 only installed software to watch the battery. However, nothing is ever logged.
Electrical system, Engine, Fuel/propulsion system, Sep 19, 2025
The vehicle experienced repeated propulsion loss and powertrain malfunction while driving, creating a serious safety risk. This defect has now been formally acknowledged by FCA/Stellantis through NHTSA Recall 25V576 (filed on September 4, 2025). Prior to the recall, I raised these safety concerns through the NCDS arbitration program, but my case was closed despite documentation of the defect. The arbitration program stated the matter was “resolved,” even though I had rejected the arbitrator’s decision and the case was procedurally closed without binding resolution. After the recall was issued, I requested that my case be reopened under NCDS Rule 20, which allows refiling when new or material evidence is presented. That request was denied, leaving me without a remedy despite the existence of an active recall for the exact defect I had reported. The safety issue remains ongoing. The vehicle has lost propulsion multiple times while in motion, creating risk of collision. Warning messages have appeared on the dashboard prior to failure, and the issue has been reproduced at service centers. This matter highlights both the safety hazard of the defect itself and a procedural concern: consumers may be denied meaningful remedies even after safety recalls are issued.
Electrical system, Sep 18, 2025
The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V576000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was idling in a parking lot, the contact attempted to accelerate, but the vehicle failed to accelerate. The contact was unable to move the gear shifter, and the vehicle could not be turned off. The Service Hybrid System and the Battery Failure warning lights were illuminated. The failure lasted for 45 minutes to an hour before the vehicle started functioning properly, and the warning lights were no longer illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The failure occurred a second time and lasted for a shorter while. The Service Hybrid System warning light illuminated intermittently. The vehicle was returned to the dealer, who was unable to determine the cause of the failure. While at the deal, it became known that the VIN was included in NHTSA Campaign Number: 25V576000 (Electrical System); however, there was no part available for the recall repair. The manufacturer was informed of the failure, and a case was opened. The failure mileage was approximately 20,900.
Electrical system, Engine, Fuel/propulsion system, Sep 17, 2025
Loss power to drive the vehicle while in motion Unable to steer vehicle during motion Vehicle slammed into park automatically Unable to restart vehicle for several minutes Vehicle warning to service hybrid system
Electrical system, Sep 17, 2025
Issue Summary: My vehicle repeatedly shuts off electric mode after displaying a warning message: “Service Hybrid Electrical Vehicle System” followed by “Electric Mode Temporarily Unavailable.” Also, sometimes there is a jerking/short loss of power while the engine cuts on that is not smooth Service History: The vehicle has been in the shop multiple times for this issue. On March 10, 2025 and August 18, 2025, I brought it to Butler Jeep in Beaufort, SC. The dealership identified Star Case [XXX] (dated August 2024). However, as of September 2025, no fix has been provided by the manufacturer. A later revision (Rev C, dated January 2025) to the same star case was also reviewed, but the problem persists with no resolution. Additional Observations: When this error occurs, both my defroster and heater stop working. This creates a safety hazard, as I may not be able to properly defog or defrost the windshield. Concern: The manufacturer is not addressing this issue in a timely manner, despite multiple service visits and documented technical service cases. The recurring failure impacts both the safety and intended functionality of the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Electrical system, Sep 17, 2025
On September 11, 2025 the car was in electric mode. Upon turning on the air it gave a message that electric mode was unavailable for Cooling or Heating. It also made knocking sounds like something was loose. It is still giving the error as of September 16, 2025 and I can't drive in electric mode with the AC or defroster on. Does not matter what speed or if the car is parked, it gives the same error.
Engine, Sep 17, 2025
Defroster and heat rarely work. On multiple occasions, the heater does not work and just blows cold air. It is not reliable to defrost the windows and blow hot air. Tested on August, 29th, September 5th, September 6th, September 10, September 11
Engine, Sep 16, 2025
I am writing because I am beyond frustrated with the treatment I’ve received from Gwinnett Chrysler Dodge Jeep Ram (5054 U.S. 78, Stone Mountain, GA 30087 ). I have been a long‑time Jeep customer, and I cannot believe everything that has been going on. This situation has become untenable, and I demand a resolution immediately. Back in May, I brought my Jeep in to have a hybrid electrical vehicle system issue addressed, and I paid for that service in full. In July, the same warning light came back on. When I returned the vehicle to the dealership, they first tried to shift blame—saying perhaps the previous service provider messed something up. Then they told me my engine needed to be replaced. When I reminded them that they were the last ones to work on the car, the tone changed. My vehicle is only a little over two years old—how is an engine replacement justified? They quoted me $14,000 to make this repair. I contacted Jeep Customer Care. Their inspection quoted $18,000, but with warranty coverage I was told I would owe $5,500. Even then, they tried to force me to take out a loan. Reluctantly, I paid the $5,500, as I rely on my vehicle for work and to transport my daughter to and from school. I was required to pay $4,000 upfront before any work would begin, and the engine was ordered. Over a month passed, with several promised completion dates (August 27, 28, 29) that came and went without completion. I flew in on August 29 expecting to pick up my vehicle, only to be told it was not ready because the new engine had been mistakenly sent back instead of the old one. This error is incomprehensible and has severely damaged my trust in the dealership. As of September, I was informed that my Jeep would be completed by September 9. That deadline has passed, and my vehicle remains unfinished. I have incurred additional expenses for flights and Uber/Lyft rides due to the dealership's missed deadlines and miscommunication. Not once was I offered a loaner vehicle, nor did
Electrical system, Engine, Sep 15, 2025
We've had the red lightening bolt with wrench warning light go off a dozen times since April 2025. 1st time we were setting in traffic after 100+ mile drive down the interstate.i It sounded like the transmission had dropped into part. My wife thought the car behind us had ran into us. I have had it to the dealer many times about this. They tell me the can't duplicate the red warning light going off so there's nothing they can do. I know I'm not the only one. I see post after post on forums about this problem. Hopefully the new recall will take care of the red lightening bolt (Electronic Throttle Control system) warning light.it happening more often since the 1st. It just went off today 9/15/25. Was going slow and didn't loss of power but other times when running down Hwy you definitely notice loss of power.