2022 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 370 owner complaints filed for this model year. This is the 18th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2022 reports, 14 involved a crash. 7 people were injured.
What owners report most often
Recalls and investigations
Suspension, rear, springs, coil springsSep 1, 2026
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L, 2022-2023 Jeep Grand Cherokee, and Jeep Grand Cherokee 4XE vehicles. The rear coil springs may be incorrectly installed and detach from the vehicle while driving.
Rear coil springs that detach from the vehicle while driving increase the risk of a crash.
Dealers will replace the rear coil spring lower isolators, free of charge. Interim notification letters, notifying owners of the safety risk, are expected to be mailed September 29, 2026. Additional letters will be sent once the final remedy is available. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 89D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on September 9, 2026. This recall replaces NHTSA recall numbers 26V051 and 23V413. Vehicles already repaired under the previous recalls will need to have the new remedy completed.
Campaign 26V562000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 30, 2026
Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Grand Cherokee, 2023 Jeep Wagoneer, 2024 Jeep Grand Cherokee L, and Jeep Wagoneer L vehicles. A software error may cause the transmission gear selection indicator not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 102, "Transmission shift lever sequence, starter interlock, and transmission braking effect."
A missing gear selection indicator may lead to unintended vehicle movement or a vehicle rollaway, increasing the risk of a crash.
Dealers will update the shifter module software, free of charge. Owner notification letters were mailed August 20, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 30D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning July 9, 2026.
Campaign 26V413000 on NHTSA.gov
Air bags, air bag/restraint control module, softwareMay 21, 2026
Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee and 2023-2025 Jeep Grand Cherokee L vehicles. A software error in the occupant restraint controller module may cause the delayed deployment of the side air bags during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
Delayed air bag deployment during a crash increases the risk of injury.
Dealers will update the occupant restraint controller module software, free of charge. Some owner notification letters are expected to be mailed June 18, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 01D. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov on May 28, 2026.
Campaign 26V328000 on NHTSA.gov
Suspension, rear, springs, coil springsJan 29, 2026
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The rear coil springs may be incorrectly installed and detach from the vehicle while driving.
Rear coil springs that detach from the vehicle while driving increase the risk of a crash.
Dealers will inspect and repair the rear coil spring assembly, as necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed February 12, 2026. Additional letters will be sent once the final remedy is available, anticipated in March 2026. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20D. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 30, 2026. This recall replaces NHTSA recall number 23V413. Vehicles already repaired under the previous recall will need to have the new remedy completed.
Campaign 26V051000 on NHTSA.gov
Electrical system, propulsion system, traction batteryPark outsideOct 30, 2025
Chrysler (FCA US, LLC) is recalling certain 2020-2025 Jeep Wrangler 4Xe and 2022-2026 Grand Cherokee 4Xe vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
A vehicle fire can increase the risk of injury.
Owners are advised to park outside and away from structures and not to charge their vehicles until the remedy is completed. Dealers will update the high voltage battery software, and replace the high voltage battery, as necessary, free of charge. Some owner notification letters were mailed beginning December 17, 2025. The remaining owner notification letters will be mailed at a later date. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 68C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning November 6, 2025. Vehicles that were previously recalled for the same issue under NHTSA Recalls 24V720 and 23V787 will need to have the new remedy performed.
Campaign 25V741000 on NHTSA.gov
Electrical system, propulsion systemSep 4, 2025
Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee Plug-In Hybrid Electric (PHEV) vehicles. A software error within the hybrid control processor may result in a loss of drive power.
A loss of drive power increases the risk of a crash.
Dealers will update the hybrid control processer software, free of charge. Owner notification letters were mailed October 14, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 73C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 11, 2025.
Campaign 25V576000 on NHTSA.gov
Equipment, electrical, infotainment, video (touch)screen/monitor/unitFeb 13, 2025
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Grand Cherokee and 2021-2022 Jeep Grand Cherokee L vehicles. The center stack upper display (DCSD) contains a transistor that may overheat and prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
A rearview image that does not display reduces the driver's visibility, increasing the risk of a crash.
Dealers replaced the DCSD, free of charge. All affected vehicles have been repaired. Owner notification letters were mailed February 27, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 11C.
Campaign 25V083000 on NHTSA.gov
Air bags, side/windowNov 27, 2024
Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Grand Cherokee and 2021-2024 Jeep Grand Cherokee L vehicles. An improperly secured connector for the front seat side air bags (SAB) may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
An air bag that does not deploy during a crash increases the risk of injury.
Dealers secured the connector, free of charge. All affected vehicles have been remedied. Owner notification letters were mailed December 17, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is B3B.
Campaign 24V897000 on NHTSA.gov
Back over prevention, sensing system, cameraJun 13, 2024
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.
Campaign 24V436000 on NHTSA.gov
Back over prevention, sensing system, cameraApr 25, 2024
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2023-2024 Jeep Grand Cherokee L vehicles. An improperly connected coaxial cable may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of injury or crash.
Dealers will secure the coaxial cable connection, free of charge. All affected vehicles have been remedied. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 40B.
Campaign 24V289000 on NHTSA.gov
Suspension, front, control arm, upper ball jointFeb 22, 2024
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The upper control arm ball joint and steering knuckle may separate and cause the wheel to fall outward, resulting in a loss of vehicle control.
A loss of vehicle control increases the risk of a crash.
Dealers will replace the upper control arm pinch bolts, free of charge. Owner notification letters were mailed April 2, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA's number for this recall is 10B.
Campaign 24V132000 on NHTSA.gov
Visibility, defroster/defogger/hvac systemFeb 15, 2024
Chrysler (FCA US, LLC) is recalling certain 2021-2024 Jeep Wrangler and 2022-2024 Jeep Grand Cherokee vehicles. A hybrid control processor (HCP) software error may cause the defrosting and defogging system to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
An inoperative windshield defrosting and defogging system may decrease the driver's visibility, increasing the risk of a crash.
Dealers will update the HCP software, free of charge. Owner notification letters were mailed February 29, 2024. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 04B.
Campaign 24V111000 on NHTSA.gov
Back over prevention, display functionAug 14, 2023
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee, 2021-2023 Jeep Grand Cherokee L, and 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The Central Vision Park Assist module (CVPAM) software may prevent the rearview image from displaying when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A rearview image that does not display while in reverse decreases the driver's visibility of the rear view, increasing the risk of injury or crash.
Dealers will update the Central Vision Park Assist Module software, free of charge. Owner notification letters were mailed August 31, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 56A.
Campaign 23V577000 on NHTSA.gov
Representative owner complaints
370 reports, newest first.
Electrical system, Other or unspecified, Aug 5, 2025
Car completely shut off while saying the electrical hybrid system needed to be serviced. Car turned back on and light was off. Check engine light going on and off as well. When going lower speeds the cars rpms rev all the way up, almost to the red, and while your pressing the gas doesn’t move but then jerks and goes forward. Your head slams into the seat and it’s extremely unsafe especially if you are in stop and go traffic. The car has been spitting and sputtering. Brought it to the dealership I just purchased it from, I’ve only made one payment. They stated that Chrysler is aware of the problem but that there is no solution as of right now. Extremely unsafe to drive and do not feel safe with my daughter in the car with the car jerking forward and being delayed with the gas and rpms increasing.
Electrical system, Engine, Fuel/propulsion system, Jul 31, 2025
Total loss of power while driving I got a red wrench hybrid system warning light when driving at 45 MPH. The 2022 Jeep Grand Cherokee 4XE lost all power and a warning that told me to pull over when it was safe. The total loss of power almost cause an accident. I waiting a few minutes and the vehicle started up and I drove home. I am reluctant to drive the vehicle.
Electrical system, Jul 30, 2025
Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer twice, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Electrical system, Forward collision avoidance, Jul 26, 2025
"Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken the vehicle to the dealer recently and they performed an update when the radio was blank and AM radio failed to function. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] Many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: dot.report Bulletins Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Electrical system, Seats, Forward collision avoidance, Jul 23, 2025
Instrument panel switches to Italian, forward collision off light gets stuck on and my seat moved abruptly while I was driving down the road. I have taken my Jeep into the dealership last year for this problem, it was “fixed” but has come back. Noticed the light stuck on last week. Today while I was driving the panel changed to Italian and my seat moved abruptly. Many people on online forums express experiencing the same problem.
Power train, Electrical system, Jul 21, 2025
Car has a defective hybrid battery that is unrepairable by manufacturer and the vehicle will turn off while driving
Electrical system, Jul 19, 2025
While driving on the highway the vechile showed a hybrid error on dashboard then completely shut down. In order to move I had to stop and restart the car.
Electrical system, Vehicle speed control, Engine, Jul 18, 2025
While driving the vehicle, several warning lights activated, the first being automatic emergency braking is disabled. The second warning light advised me to not turn the car off until I got to my destination. It further advised that I would not be able to shift gears. The vehicle began to slow down on its own until it came to a complete stop. I was in the middle of an intersection when this happened. The dashboard was displaying a message saying press brake and push button to start car. Nothing happened when I did that. I could not shift gears or get the vehicle to move at all. Even though, I was getting the message to push the button to start the vehicle, I believe the vehicle was actually on. I was stuck near the intersection for one hour with a tow truck on the way when I was finally able to turn the e vehicle off. When it turned back on, the check engine light was on and the vehicle was able to drive. It has now happened three times.
Steering, Suspension, Jul 16, 2025
I bought this Jeep new in 2023 and it started making this noise when it had 7000 miles on it. If was normal operational noise, why didn't it have it when it was new? Many owners on Jeep forums (JeepGarage, WLJeepForum, JeepForum, WranglerForum) report: Rattle starts light and worsens with heat soak. The company often states it is a “normal operational noise. ”Some report replacement of the entire sway bar disconnect actuator assembly under warranty resolving the noise temporarily or permanently but there is no standardized procedure. After an hour drive, the loud banging noise is huge distraction while driving. I have driven for many years and have never heard anything such as this rattle trap, especially for upward of $80,000, while fearing that it may leave the road at anytime. Any suggestions would be helpful. The worst vehicle I have ever driven and I am [XXX], INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Power train, Fuel/propulsion system, Jul 16, 2025
While driving in Hybrid mode, the Jeep threw itself into park. I was at the middle of an intersection. I put it back in drive, then it did it again once I started moving. 1. The hybrid mode threw the car into park while moving. 2. This happened to me a few times in a row, but once in the middle of a major intersection. I was lucky there were no cars that crashed into me. 3. I have brought this into Chrysler, Jeep, Doge of Paulding (Georgia) and they have reached out to the engineers at Chrysler. The service department is telling me that Chrysler is telling them there is no fix to this. I put in a ticket with Chrysler as well and they confirmed this. My ticket number is 93581933 4. the vehicle has only been inspected by the service department at the dealership. 5. I did get a hybrid engine maintenance light one time when it went into park. But not each time it did it.
Power train, Fuel/propulsion system, Jul 15, 2025
Within days after completing the 95b recall (24v-720) on my Grand Cherokee 4xe PHEV , the vehicle would periodically flash an error message saying ”service hybrid system” or something to that effect. It would illuminate for just a few seconds. On May 21, I took the vehicle back to the dealership (Brigham-Gill, Natick, MA). They read several codes and after conferring with Jeep, said the vehicle is unsafe to drive. It has remained there parked in their backlot as of July 15. The dealership is awaiting guidance from Jeep and informed me they have several others in the same situation. So there were few issues here 1) if I hadn’t returned to the dealership to ask about these brief flashing messages, I would not have known that the vehicle was unsafe to drive. These messages never stayed illuminated for more than a few seconds, and there is no residual “check engine” light. 2) it is incorrect to say that the 95B recall addressed the issue of the failing batteries if it renders the vehicle in operable. 3) the 95B recall patch software was released in January 2025. I find it hard to believe that as of mid July they’ve been unable to find out why it doesn’t work in all the vehicles as intended. This leads me to question the thoroughness of the regression testing before it was released.
Power train, Engine, Jul 14, 2025
The red wrench light keeps coming on, Hybrid system needs repair. It looses power for a short period of time, every time has been on the freeway. It makes a hugh crunch noise(transmission) and slams into gear. It is available for inspection, currently at dealership, it has been there for last week. This problem has been persistent, its been in many times for this issue. Chrysler told me they do not have a fix. It is all over the chat forums. We do not feel safe driving this car because it looses power temporarily and on the freeway. Many others are having problems with it stopping from a loss of power. It has been inspected by the dealership and in for repairs many times. This vehicle has been in the dealership on a regular basis since it was new. It has always had a power train issue, clunky and loss of power. Now it is worse and they don't have a repair. It has also had engine lights coming on and off. Had issue with having to put it in park turn off and turn back on to get it in gear. The loss of power on the freeway is the persistent issue right now. These cars need pulled off the roads until they are fixed!
Power train, Jul 14, 2025
The contact owns a 2022 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated. The contact stated that the unknown warning lights indicated powertrain failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the vehicle had been scheduled for an upcoming diagnostic test. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 50,089.
Electrical system, Back over prevention, Forward collision avoidance, Jul 13, 2025
"Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer twice, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] Many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: dot.report Bulletins Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Power train, Electrical system, Fuel/propulsion system, Jul 12, 2025
Vehicle suffers from a documented hybrid defect (DTC B273C-00) that causes loss of electric propulsion, disables hybrid modes, and triggers "Service Hybrid Electric Vehicle System" warnings. The problem first appeared around Feb 2025 and was confirmed by FCA’s own STAR bulletins and dealership diagnostics. No validated fix exists; dealership only cleared the fault code temporarily. The defect led to: • Power loss during highway merge on [XXX], with children in the car • Sudden unintended acceleration on [XXX] • Persistent warnings and failure to operate in advertised hybrid/electric modes for over 120+ days FCA refused to repurchase, replace, or permanently repair, despite acknowledging the defect and safety risk in internal documents. The vehicle remains in ICE-only mode, depriving it of the key safety and efficiency features it was designed to provide. The defect significantly raises risk of collision due to unpredictable propulsion response, and no dealership or FCA representative provided written certification the vehicle is safe in all drive modes. Vehicle purchased in Wisconsin but always registered and operated exclusively in Illinois. Arbitration through NCDS confirmed the defect exists but denied relief, citing insufficient corroboration. Problem was reproduced and confirmed by certified dealership and documented in service records. This complaint is part of an ongoing concern that hybrid system EMI issues (like DTC B273C-00) pose systemic safety risk and remain unresolved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Electrical system, Engine, Jul 10, 2025
The vehicle will suddenly and without warning lose power while in operation in the middle of traffic. The vehicle will coast to a stop without power, no power steering, no power braking, etc. This is an extreme safety concern. The vehicle losing power in traffic and coming to stop poses serious and great risk to the health and safety of both the occupants and any other vehicles and their occupants on the roadway. This has now occurred multiple times, due to the inability of FCA to repair this defect, my family’s health and safety has been repeatedly endangered and will continue to be endangered with continued use of this vehicle. The most recent occurrence of the vehicle losing power and jeopardizing the life, health, and safety of my family occurred on May 9th, 2025 with the service appointment initiated May 10th, 2025. At this time no further repair attempt has been made by FCA. FCA has finally admitted that this is related to code B273C
Electrical system, Fuel/propulsion system, Jul 8, 2025
The car loses power while indicating a battery failure. It does this both while driving and the when idling. It has done so on the highway in traffic twice and around town a handful of times and routinely will do so when idling.
Electrical system, Jul 8, 2025
Red wrench dash warning comes on alerting an issue with the hybrid electrical system. It has been diagnosed by the dealer multiple times with no resolution and warning it could be related to various emergency systems. This has been ongoing since the potential battery fire software update several months ago. Jeep acknowledges the problem but has no fix for it.
Power train, Engine, Fuel/propulsion system, Jul 7, 2025
Driving vehicle and it lost all power. Warning light for Service PHEV came on solid on dash. Switched to ESave and was able to drive approx 2 blocks and vehicle lost power again in middle of road. Shifted to neutral, restarted and was able to side of road. Called tow company to deliver to dealer. Side note- vehicle was in dealer on 6/30 with flashing Service PHEV light; dealer ran code and returned with DTC of B273C-00 (Digital Crash Input). Dealer stated that vehicle is going into a “limp mode” due to 95B software update, and that there is not a fix, and other vehicles are at dealership unable to repair. When asked for advice what I should do, the response was “ do not take a long road trip”. I drove approx 60 miles since and the vehicle went into solid limp mode. Being evaluated at dealership currently.
Electrical system, Forward collision avoidance, Jul 7, 2025
Without warning or being given an option to reject the update, my vehicle was updated to settings that no longer offer paddle shifting or the ability to enable or disable the Pedestrian Emergency Braking (PEB) system. The latter results in being unable to turn off the Forward Collision Off light on the dashboard. The update also wiped out most of my settings and changed units of measure to the metric system. According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Electrical system, Forward collision avoidance, Jun 29, 2025
Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Suspension, Jun 24, 2025
Incident Date: [XXX] Vehicle: 2022 Jeep Grand Cherokee 4xe | VIN [XXX] | Mileage = 28,853 While driving 20 mph on a paved suburban road in Danville, CA, the driver-side rear lower control arm suddenly fractured without warning. The wheel shifted, and I was barely able to stop safely. Had this occurred at highway speeds, a loss of control—and possible crash—was likely. The Jeep was towed to the selling dealer. After inspection, the service department blamed “witness marks” (small surface nicks) and told me to file an insurance claim, stating it was not a warranty issue. The vehicle has never been in a collision and is driven only on paved roads. A routine dealer service in Dec 2024 reported no suspension concerns. Photos attached show: Clean break of the control arm; Minor nicks cited as impact evidence; Street on which the vehicle was being driven when the control arm failed; The Jeep is marketed as off-road capable. A control arm that fails on a county road represents a serious safety defect for all owners. I request NHTSA investigation and manufacturer action. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Electrical system, Jun 16, 2025
Dear NHTSA, I am writing to report a serious concern regarding my vehicle’s sunroof drainage system. Recently, a professional repair shop confirmed that the sunroof drain hose had become disconnected behind the firewall. As a result, water leaked into the interior of the vehicle and caused extensive corrosion to major electrical components, including the wiring harness and fuse box located behind the dashboard. The shop provided an estimate of approximately $5,000 to repair the damage, all directly related to water intrusion from this detached hose. At no point was I ever informed—by the manufacturer, dealership, or in the owner’s manual—that the sunroof drain hose required any type of regular maintenance or inspection. This lack of guidance left me completely unaware of any risk of disconnection or the potential for serious water damage as a result. I am also aware that there was a class-action lawsuit a few years ago related to defective sunroof drainage systems in certain vehicle models, which caused similar issues. Given the similarity in symptoms and consequences, I believe this may point to a broader pattern or design flaw that puts other vehicle owners at risk as well. I respectfully ask that NHTSA investigate this matter as a potential safety or design defect. I am happy to provide photos, shop documentation, or additional details upon request. Thank you for your time and consideration. Sincerely, [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Engine and engine cooling, Fuel system, Gasoline, Electrical system, Jun 12, 2025
See attached document for complaint.
Electrical system, Forward collision avoidance, Jun 11, 2025
Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to re-enable safety features, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer four times. They provide fix that last a week, then say there is nothing they can do and to wait for a possible software update, but none has come and it has been almost a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs and have all paperwork from the four Jeep visits. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)