2024 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 242 owner complaints filed for this model year. This is the 22nd highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2024 reports, 10 involved a crash. 2 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Tires, pressure monitoring and regulating systemsSep 1, 2026
Chrysler (FCA US LLC) is recalling certain 2024-2025 Jeep Wagoneer, 2024-2026 Jeep Grand Cherokee, Jeep Grand Cherokee L, Jeep Grand Cherokee 4XE, Jeep Grand Wagoneer, 2025 Jeep Wagoneer L, 2025-2026 Jeep Grand Wagoneer L, and 2026 Jeep Cherokee vehicles. Due to a software error, the tire pressure monitoring system may fail to detect low tire pressure and/or fail to illuminate the tire pressure monitoring system (TPMS) warning light as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 138, "Tire Pressure Monitoring System."
A TPMS warning light that fails to notify the driver of low tire pressure increases the risk of a crash.
Dealers will update the radio frequency hub software, free of charge. Owner notification letters were mailed beginning September 17, 2026. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 54D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on September 9, 2026.
Campaign 26V559000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 30, 2026
Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Grand Cherokee, 2023 Jeep Wagoneer, 2024 Jeep Grand Cherokee L, and Jeep Wagoneer L vehicles. A software error may cause the transmission gear selection indicator not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 102, "Transmission shift lever sequence, starter interlock, and transmission braking effect."
A missing gear selection indicator may lead to unintended vehicle movement or a vehicle rollaway, increasing the risk of a crash.
Dealers will update the shifter module software, free of charge. Owner notification letters were mailed August 20, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 30D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning July 9, 2026.
Campaign 26V413000 on NHTSA.gov
Air bags, air bag/restraint control module, softwareMay 21, 2026
Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee and 2023-2025 Jeep Grand Cherokee L vehicles. A software error in the occupant restraint controller module may cause the delayed deployment of the side air bags during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
Delayed air bag deployment during a crash increases the risk of injury.
Dealers will update the occupant restraint controller module software, free of charge. Some owner notification letters are expected to be mailed June 18, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 01D. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov on May 28, 2026.
Campaign 26V328000 on NHTSA.gov
Electrical system, propulsion system, traction batteryPark outsideOct 30, 2025
Chrysler (FCA US, LLC) is recalling certain 2020-2025 Jeep Wrangler 4Xe and 2022-2026 Grand Cherokee 4Xe vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
A vehicle fire can increase the risk of injury.
Owners are advised to park outside and away from structures and not to charge their vehicles until the remedy is completed. Dealers will update the high voltage battery software, and replace the high voltage battery, as necessary, free of charge. Some owner notification letters were mailed beginning December 17, 2025. The remaining owner notification letters will be mailed at a later date. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 68C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning November 6, 2025. Vehicles that were previously recalled for the same issue under NHTSA Recalls 24V720 and 23V787 will need to have the new remedy performed.
Campaign 25V741000 on NHTSA.gov
Electrical system, propulsion systemSep 4, 2025
Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee Plug-In Hybrid Electric (PHEV) vehicles. A software error within the hybrid control processor may result in a loss of drive power.
A loss of drive power increases the risk of a crash.
Dealers will update the hybrid control processer software, free of charge. Owner notification letters were mailed October 14, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 73C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 11, 2025.
Campaign 25V576000 on NHTSA.gov
Seats, mid/rear assembly, head restraintJul 17, 2025
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.
Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.
Campaign 25V472000 on NHTSA.gov
Back over prevention, softwareDec 19, 2024
Chrysler (FCA US, LLC) is recalling certain 2024 Jeep Wagoneer, Grand Wagoneer, Grand Cherokee, and Grand Cherokee L vehicles. Incorrect software in the rearview camera module may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
Dealers will update the rearview camera module software, free of charge. Owner notification letters were mailed January 21, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is D5B.
Campaign 24V944000 on NHTSA.gov
Engine and engine cooling, cooling system, radiator assemblyDec 12, 2024
Chrysler (FCA US, LLC) is recalling certain 2024 Jeep Grand Cherokee and Grand Cherokee L vehicles. The radiator crossmember bolts may not be properly secured, which can lead to improper air bag deployments and a fuel leak during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 208, "Occupant Crash Protection" and 301, "Fuel System Integrity."
An improper air bag deployment can increase the risk of injury. A fuel leak can increase the risk of a fire.
Dealers will inspect and secure the crossmember bolts as necessary, free of charge. Owner notification letters were mailed January 9, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is D1B.
Campaign 24V926000 on NHTSA.gov
Air bags, side/windowNov 27, 2024
Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Grand Cherokee and 2021-2024 Jeep Grand Cherokee L vehicles. An improperly secured connector for the front seat side air bags (SAB) may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
An air bag that does not deploy during a crash increases the risk of injury.
Dealers secured the connector, free of charge. All affected vehicles have been remedied. Owner notification letters were mailed December 17, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is B3B.
Campaign 24V897000 on NHTSA.gov
Electrical system, instrument panel, speedometer/odometerNov 19, 2024
Chrysler (FCA US, LLC) is recalling certain 2024 Jeep Grand Cherokee and Grand Cherokee L vehicles. A software error in the instrument panel cluster may cause the speedometer to display the incorrect vehicle speed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Displays and Controls."
Driving without knowing the vehicle's actual speed increases the risk of a crash.
Dealers will inspect and update the instrument panel cluster software as necessary, free of charge. Owner notification letters were mailed December 3, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is B8B.
Campaign 24V872000 on NHTSA.gov
Child seat, vehicle tether anchorAug 8, 2024
Chrysler (FCA US, LLC) is recalling certain 2024 Jeep Grand Cherokee L vehicles. The child seat tether welds on the second-row seat back frame may be insufficient, which can reduce the seat's ability to properly restrain a child during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
A child that is not properly restrained during a crash can have an increased risk of injury.
Dealers will reinforce the child seat tether welds on the seat back frame, free of charge. Owner notification letters were mailed October 3, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 85B.
Campaign 24V586000 on NHTSA.gov
Air bags, frontalMay 16, 2024
Chrysler (FCA US, LLC) is recalling certain 2024 Jeep Grand Cherokee vehicles. The front bumper may be missing energy absorbing foam, which can cause the front air bags not to deploy as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Front air bags that do not deploy as intended can increase the risk of injury in a crash.
Dealers will inspect the vehicles and install the foam as necessary, free of charge. Owner notification letters were mailed May 30, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 41B.
Campaign 24V346000 on NHTSA.gov
Back over prevention, sensing system, cameraApr 25, 2024
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2023-2024 Jeep Grand Cherokee L vehicles. An improperly connected coaxial cable may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of injury or crash.
Dealers will secure the coaxial cable connection, free of charge. All affected vehicles have been remedied. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 40B.
Campaign 24V289000 on NHTSA.gov
Steering, linkages, knuckle, spindle, armFeb 22, 2024
Chrysler (FCA US, LLC) is recalling certain 2024 Jeep Grand Cherokee vehicles. An improperly machined steering knuckle may separate between the ball joint and knuckle, causing the wheel to fall outward and resulting in a loss of control.
A loss of vehicle control increases the risk of a crash.
Dealers will replace the steering knuckle, free of charge. Owner notification letters were mailed April 11, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA's number for this recall is 07B.
Campaign 24V131000 on NHTSA.gov
Exterior lighting, headlightsFeb 22, 2024
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. When the master headlight switch is set to the AUTO position, the driver may be unable to quickly activate the high beams. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
High beam headlights that do not activate as intended can reduce visibility, increasing the risk of a crash.
Dealers will reconfigure the vehicle high beam parameters, free of charge. Owner notification letters were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA's number for this recall is 12B.
Campaign 24V130000 on NHTSA.gov
Visibility, defroster/defogger/hvac systemFeb 15, 2024
Chrysler (FCA US, LLC) is recalling certain 2021-2024 Jeep Wrangler and 2022-2024 Jeep Grand Cherokee vehicles. A hybrid control processor (HCP) software error may cause the defrosting and defogging system to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
An inoperative windshield defrosting and defogging system may decrease the driver's visibility, increasing the risk of a crash.
Dealers will update the HCP software, free of charge. Owner notification letters were mailed February 29, 2024. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 04B.
Campaign 24V111000 on NHTSA.gov
Representative owner complaints: power train
29 reports, newest first. Show all
Power train, Electrical system, Visibility/wiper, Sep 28, 2026
My vehicle is subject to three safety recalls: 78C / NHTSA 25V‑766 (Engine Fire Risk) 68C / NHTSA 25V‑741 (High Voltage Battery Defect) NHTSA 25V‑576 (Battery Pack Control Module microprocessor overload) Because of the fire risk, I was unable to park in my driveway for approximately two months, resulting in loss of use. During this same period, the vehicle could not be charged, eliminating the hybrid functionality and forcing me to rely solely on gasoline. After recall remedies were performed, the vehicle’s performance and safety degraded significantly: Electrical / Hybrid System Failures: Hybrid battery capacity reduced Vehicle no longer charges itself while driving Air conditioning output reduced Engine idles excessively high 12‑volt battery warning showing “<1%,” creating risk of no‑start and electrical instability Electronic doors fail to lock/unlock reliably Hatchback foot‑activation sensor works intermittently Radio has remained on after vehicle shutdown Windshield wipers do not respond to rain sensor, causing dangerous visibility delays Display / Camera Failures: Display screen randomly changes or freezes Screen turned completely off when shifting into reverse, eliminating the backup camera view Transmission / Drivability Issues: Loud, jerky downshifting Delay engaging when shifting into drive These issues are ongoing and affect multiple safety‑critical systems including propulsion, electrical stability, visibility, and rear‑view camera functionality. The vehicle does not meet the expected performance of the Overland Hybrid 4xe and is unreliable and unsafe to operate. I am requesting NHTSA review due to repeated electrical failures, hybrid system malfunction, loss of use, and safety‑critical defects following recall remedies.
Power train, Aug 10, 2026
My 2024 Jeep Grand Cherokee suffers from an intermittent but severe 2-to-3-second acceleration lag as well as lunging when attempting to accelerate. This occurs specifically during low-speed or rolling left-hand turns, or when accelerating from a complete stop to execute a left turn across traffic. When the accelerator pedal is depressed to clear the intersection, the engine and transmission momentarily fail to provide propulsion, leaving the vehicle stranded mid-intersection. This defect represents an immediate, severe collision hazard. Because the power cuts out while the steering wheel is turned, I have experienced multiple near-miss accidents where oncoming traffic had to slam on their brakes to avoid a broadside/T-bone collision. The dealer has not yet been able to permanently resolve this dangerous, unpredictable loss of driving power.
Power train, Electrical system, Fuel/propulsion system, Aug 8, 2026
On August 8, 2026, at approximately 23,959 miles, my 2024 Jeep Grand Cherokee 4xe experienced a significant loss of propulsion while accelerating in Hybrid mode to merge onto a highway. During acceleration, the check engine light began flashing, then remained illuminated, and the vehicle displayed a “Service Hybrid System Required” warning. The vehicle then provided little to no effective motive power despite accelerator input, making it unsafe to continue the highway merge. I was forced to pull off the roadway and stop the vehicle. The vehicle could not be safely driven and required towing to a Jeep dealership. This vehicle has a prior history of hybrid-system-related repairs and recalls. Previous service included high-voltage battery recall work, control module programming, replacement of the electric coolant heater, and replacement of the auxiliary coolant pump and coolant temperature sensor after earlier check-engine-light, EV-mode, and Hybrid-mode drivability complaints. A prior repair order also documented jerking during deceleration and reacceleration while operating in Hybrid mode. The current dealer has been unable to reproduce the loss-of-propulsion event. During diagnosis, one or more vehicle control modules may have been reset or cleared, which may have removed stored diagnostic trouble codes or other event data associated with the failure. I am reporting this because the sudden loss of propulsion occurred during highway entry and created a serious safety concern.
Power train, Electrical system, Engine, Jul 23, 2026
Vehicle is an active fire hazard subject to the high-voltage battery recall (NHTSA 24V-718). The manufacturer's safety instructions require me to stop charging the vehicle and park it away from homes and structures. Because I am currently leasing this vehicle from Chrysler Capital and have no alternate transportation, I am forced to drive an active fire risk for daily transit. The local Jeep dealership has refused to provide a temporary loaner vehicle or rental accommodation while a final remedy is pending. The lack of a timely repair, combined with the refusal of the manufacturer to provide safe, alternative transit, forces me to operate a defective vehicle that poses an immediate safety risk to myself, my family, and the general public.
Power train, Electrical system, Engine, Jun 26, 2026
After the 68C recall software update upon getting my Jeep back I can no longer drive in the electric mode without the Jeep surging into and out of the gas mode at slow speeds or fast speeds. My jeep does hesitate or bogs down prior to engaging the gas mode.
Power train, May 1, 2026
After recall 68c was completed the electric only power is way down. They did not fix the battery, they just reduced performance to try and minimize the risk and save them from replacing the defective part. This is not a fix but a fundamental change in the cars functionality as bought and is not acceptable.
Power train, Engine, Apr 7, 2026
The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the transmission independently shifted into neutral. The vehicle lost automotive power and several unknown warning lights were illuminated. The vehicle was driven to the shoulder of the road. The vehicle was turned off. The vehicle was restarted. In addition, the unknown warning lights were off. The vehicle was taken to the dealer. The contact was notified of Manufacturer Recall Numbers: 73C and 68C and the repairs were performed. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer; however, the failure was not duplicated. The contact received notification of NHTSA Campaign Number: 25V766000 (Engine); however, the part for the recall repair was unavailable. The manufacturer was made aware of the failure. The failure mileage was approximately 32,000.
Power train, Electrical system, Engine, Mar 27, 2026
Driving on highway, "Service Hybrid Electric Vehicle System" warning came on, vehicle lost all propulsion, needed to pull over on road and restart the engine. Almost got into accident with car behind me because of sudden power loss.
Power train, Engine, Mar 17, 2026
The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal stopped responding while depressed. The contact shifted to neutral(N) and back into drive(D) for the vehicle to return to normal functionality. Additionally, the transmission was not shifting properly. The contact received notification of NHTSA Campaign Number: 25V766000 (ENGINE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 12,000.
Power train, Engine, Mar 14, 2026
I am submitting a complaint regarding NHTSA Recall 25V-766 affecting my Jeep 4xe vehicle. This recall states that engines may have been contaminated with sand during manufacturing, which can lead to catastrophic engine failure, sudden loss of propulsion, or vehicle fire. My vehicle currently shows the recall as open with the status “remedy not yet available / parts unavailable.” This means there is no repair available to address a known safety defect involving potential loss of propulsion and fire risk. I am concerned that sudden engine failure or loss of propulsion at highway speeds could create a significant crash risk for my vehicle, my passengers, and other motorists. Operating a vehicle with a known defect that could cause sudden engine failure while driving presents a potential crash hazard to occupants and other motorists. Owners are being asked to continue driving these vehicles despite the manufacturer acknowledging the defect and not yet providing a remedy. I respectfully request that NHTSA review the handling and timing of this recall to ensure a timely repair solution is provided to affected
Power train, Fuel/propulsion system, Mar 13, 2026
As the car was driving the engine stopped. Is is on par with their 78C Recall for Jeep Grand Cherokee 4xe. The car as noted by the recall is unsafe to drive after an issue has presented relating to the recall 78c. Stellantis refuses to start an early lease termination.
Power train, Engine, Mar 5, 2026
I am submitting this complaint regarding Recall 78C (NHTSA Recall 25V-766) affecting my 2024 Jeep Grand Cherokee 4xe. The recall states that engine block casting contamination may result in catastrophic engine failure, loss of propulsion, and possible engine fire. This recall has now been open for approximately 120 days without a remedy available. Stellantis has confirmed that engineers are still working to develop a repair and that customers will be notified when a remedy becomes available. Since purchasing this vehicle in May 2024, it has been subject to five recalls within approximately 18 months of ownership: Recall 78C – NHTSA Recall 25V-766 Recall 68C – NHTSA Recall 25V-741 Recall 73C – NHTSA Recall 25V-576 Recall 28C – NHTSA Recall 25V-472 Recall D5B – NHTSA Recall 24V-944 Due to the severity of the defect described in Recall 78C and the number of recalls affecting this vehicle, my family has lost confidence in the safety and reliability of the vehicle. My wife is currently unwilling to ride in the vehicle because of the risk described in the recall. With a newborn child arriving next week, this situation has placed significant strain on our household because we are effectively operating with only one vehicle. I am submitting this complaint to document the ongoing safety concern and the extended delay in providing a remedy for this recall.
Power train, Electrical system, Service brakes, Mar 2, 2026
The vehicle has now experienced two complete electronic system failures while driving at approximately 45 miles per hour. During both events, all dashboard warning lights illuminated, and I lost power steering and brake assist. The engine remained running during the failure, but vehicle control systems were disabled. The first repair was documented as a disconnected electrical component, but the same full failure has occurred again. I consider this a serious safety defect, and I do not feel safe operating the vehicle
Power train, Electrical system, Fuel/propulsion system, Feb 28, 2026
1 Drive train and is available for inspection. 2 Vehicle stops and will not move, in traffic. 3 Unknown reproduced but happened twice. 4 Yes, Dealership. 5 No Messages or lamps were displayed.
Power train, Engine, Jan 27, 2026
CRITICAL RECALL: NHTSA 25V-766 / FCA 78C (NO REMEDY AVAILABLE SINCE NOVEMBER 6, 2025) Status: INCOMPLETE - REMEDY UNDER DEVELOPMENT Risk Level: CATASTROPHIC Safety Risks: • Sand contamination in the engine from a manufacturing defect • Catastrophic engine failure • Vehicle fire • Unexpected and unrecoverable loss of propulsion while driving • Vehicle crash without prior warning • Risk of occupant injury or death • Risk of injury to persons outside the vehicle • Property damage Current Status: 'Remedy is under development' - NO FIX EXISTS. This recall has been open for 82 DAYS (since November 6, 2025) with no estimated timeline for repair parts availability. For nearly three months, FCA US has acknowledged that this catastrophic defect exists but has failed to develop or provide any remedy. Recall 78C: "The 2.0L engine in your vehicle may be contaminated with sand from the casting process. Sand from the casting process can contaminate internal engine components, leading to a catastrophic engine failure, which can result in a vehicle fire or an unexpected and unrecoverable loss of drive power. A vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. A loss of drive power may result in a vehicle crash without prior warning"
Power train, Engine, Fuel/propulsion system, Jan 26, 2026
My vehicle is subject to FCA Recall #78C / NHTSA Recall #25V-766, which identifies engine contamination that may lead to catastrophic engine failure, vehicle fire, or unexpected and unrecoverable loss of propulsion, potentially resulting in a crash without prior warning. The recall is currently listed as incomplete, with the remedy under development and no repair parts available. I contacted Stellantis Client Services to request guidance regarding safe operation of the vehicle while this recall remains unresolved and to inquire about any interim accommodations or support. Stellantis has advised me in writing that no assistance, accommodations, or compensation are available at this time and that I should wait until a remedy becomes available. Given the severity of the risks acknowledged in the recall and the absence of any interim safety guidance or mitigation measures, I am submitting this complaint to document the situation and request review.
Power train, Engine, Jan 22, 2026
The contact's mother owns a 2024 Jeep Grand Cherokee. The contact stated that the vehicle was difficult to start. Additionally, the transmission had failed to shift to drive, and the vehicle failed to turn off as needed. The vehicle was towed to the dealer, but the cause of the failure could not be determined. The contact was able to drive the vehicle to Lowe's and purchased and personally replaced the battery. The contact stated that the failure persisted, and the key fob was replaced. The contact stated that the vehicle lunged forward after shifting to drive(D). The vehicle also jerked while depressing the brake pedal as if the vehicle was attempting to accelerate. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 25V766000 (Engine); however, the part to do the recall repair was not yet available. The dealer was contacted and advised the contact that the vehicle needed to be diagnosed; however, the contact related the failure to the recall. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 10,782.
Power train, Electrical system, Vehicle speed control, Jan 22, 2026
While driving in the Los Angelas area on March 24, 2025, on the 210 Freeway approaching the 605 Freeway the vehicle abruptly decelerated from 65mph to 45mph. A message appeared instructing "continue to your destination, do not turn off your engine, if you turn off your engine you may not be able to start it again." We contacted Jeep Connected who directed us to Cerritos CDJR. As we were heading south on the 605 Freeway the vehicle again abruptly decelerated to 28mph. This placed us in a dangerous safety situation as we were at the height of the afternoon traffic. The Service Advisor was able to determine that the Valve Body(VB) and Transmission Control Module(TCM) had failed. Also, both batteries were fully drained of their charge. The mileage was 4095. The comment was that the batteries contributed to the VB/TCM failure. We have continued to experience battery degradation with five (5) batteries having been replaced within the first year of ownership. We continue to identify battery degradation to the dealership but have received no correction to this defect. Over the past four (4) months we have documented "resting" battery voltage at a level where they are at or below 50% of their expected lifetime. While it is suggested that parasitic drain is the cause, we continually ensure that lights, radio, heating and air-conditioning and Jeep Connected are turned off when parked. I have documented to the Utah Division of Consumer Protection and NCDS these conditions. The ruling from NCDS is: DENIED. "I have reached this conclusion for the following reason: the customer did prove by shop work orders a Manufacturer defect does exist with the batteries discharging, which has affected the use and safety of the vehicle. However, there has only been three repair attempts with replacing batteries which is not considered unreasonable in my opinion." With the recognition by an Arbitrator that a manufacture defect exists which affects safety, it cannot be limited to my vehicle.
Power train, Nov 1, 2025
10/24 Loss of power while driving. Dash indicated vehicle was not on. Tried pushing the ignition button but received the message that vehicle could not start unless it was in park. Accessory power continued allowing me to pull to the side of the road. Fortunately I was not on the freeway but on a residential road. Was able to restart after putting the vehicle in park and drove the few blocks to home. Vehicle was operating in Hybrid mode and had 2% left on the battery so it had not switch to ICE mode at the time of the incident. Reported the issue to Jeep and they arranged towing to the dealership. Dealer reports no codes and cannot find an issue. Vehicle is still at the dealer as of 11/1. The September recall was done early in October and since then the hybrid warning light has not come on like it did before the software upgrade. Did not experience a loss of power before the recall software was installed.
Power train, Electrical system, Fuel/propulsion system, Oct 20, 2025
On 10/19/2025, my 2024 Jeep Grand Cherokee 4xe experienced a serious electrical malfunction. When I attempted to start the vehicle, it became stuck in RUN mode and would not shift into Drive. The vehicle also would not shut off — even after pressing the start/stop button multiple times. The hybrid system remained active, and the dashboard stayed illuminated. The only way to power the vehicle down was to disconnect the 12-volt battery manually. This created a significant safety concern, as the vehicle could have remained running unattended or in an enclosed space. Afterward, the check engine light came on. The dealership later stated they “just reset the ECM,” but no explanation was provided for why the vehicle failed to shut off or shift out of Park. This incident indicates a possible defect in the electrical, powertrain, or propulsion control system. It poses a safety risk to occupants and anyone nearby if the issue reoccurs.
Power train, Engine, Fuel/propulsion system, Oct 11, 2025
Vehicle had recall done for “loss of propulsion” and module replaced. Had vehicle back for 2 days and while driving 55mph, it shut itself off abruptly. Had to find an emergency place to coast to. The display says “service charging system”.
Power train, Oct 9, 2025
The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended or to exceed 20 MPH. The contact stated that several warning lights were illuminated. The contact stated that the failure had occurred several times, and the vehicle had been taken to the dealer on several occasions for repairs. The contact stated that the safety features of the vehicle were inoperable. The vehicle was not repaired. Additionally, the contact received notification of NHTSA Campaign Number: 25V576000(Electrical System). The manufacturer was made aware of the failures, and a case was filed. The contact had also filed a Lemon Law complaint. The failure mileage was unknown.
Power train, Sep 18, 2025
Lost power temporarily traveling on highway. Recall exists but Mopar says they have no fix but aren't providing owners with alternative transportation or offering to take the vehicle back. If this issue is significant enough to warrant a recall and stop sale then the vehicles should not be on the road.
Power train, Fuel/propulsion system, Sep 16, 2025
While driving 70mph the vehicle had a sudden loss of power which required me to quickly navigate over two lanes of highway traffic to the right shoulder. I had no power or ability to accelerate. I was in hybrid mode with adaptive cruise control active. Upon safely making it to the shoulder of the road, I saw message on the dash saying something about electrical mode unavailable. I turned the vehicle off completely and back on again after waiting approximately 30 seconds. The error message cleared and the vehicle operated normally. This has not happened again after another 1,000 miles of driving, but it is currently being seen at the dealer for another issue with that will not allow electric mode operation, only combustion engine. We believe we may have a vehicle in the 1% outlined in NHTSA 25v-576 and are waiting a solution from the manufacturer.
Power train, Engine, Jun 24, 2025
The contact owns a 2024 Jeep Grand Cherokee. The contact stated while driving 30 MPH, the temperature gauge rose to the maximum, the engine revved loudly, and the vehicle suddenly stalled. There was no warning light illuminated. The contact was unable to pull over to the side of the road. The vehicle was able to restart, and the contact continued driving. The vehicle was taken to the dealer, and the dealer attempted to diagnose the vehicle, but the failure could not be duplicated. The contact stated that the failure recurred while driving. The vehicle was taken to AutoNation Chrysler Jeep West (16300 W Colfax Ave, Golden, CO 80401); and the contact provided a video of a previous occurrence of the failure to the dealer; however, the dealer could not duplicate the failure. The vehicle was not diagnosed or repaired. The contact was referred the manufacturer for assistance. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 60,000.