2021 Keystone Arcadia
Problems, recalls and owner-reported issues
Service brakes is the leading concern among 5 owner complaints filed for this model year. This is the highest complaint count among 2 Arcadia model years with reports.
Of the 2021 reports, 1 involved a fire.
What owners report most often
Recalls and investigations
StructureMay 26, 2023
Keystone RV Company (Keystone) is recalling certain 2021-2023 Arcadia travel trailers. The backer board behind the cabinet for the wardrobe may not have been installed during production.
A missing backer board may cause the wardrobe slide room to extend out of the opening, increasing the risk of injury.
Dealers will inspect and if necessary, install steel brackets to stop the slide room when opening, free of charge. Owner notification letters were mailed July 16, 2023. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 23-444.
Campaign 23V376000 on NHTSA.gov
Representative owner complaints: electrical system
3 reports, newest first. Show all
Electrical system, Exterior lighting, Service brakes, Jul 7, 2023
Loss of brakes and lights due to short at junction box and axles. 50amp short causes arc and burning of foam insulation. There are multiple complaints and photos of all models in 2021 and 2022 with same issues across internet and social media.
Electrical system, Service brakes, Aug 15, 2022
Trailer brakes get disconnected. Did not have any trailer brakes. Been to dealer 3 times still not fixed. I get a message in truck saying trailer brakes disconnected
Electrical system, Service brakes, Jun 25, 2022
The trailer break wiring on the left front trailer tire came out of a connector while on a mountain downgrade southbound I-24 outside of Chattanooga. This happened 2-3 weeks prior while on a mountain downgrade outside of St. Mary, MT to the left rear trailer tire. Multiple Keystone Arcadia owners in an Arcadia FaceBook group have reported the same (as well as other) issues with their trailer breaks. Had we not had our truck tell us the trailer wiring was disconnected, we could have been killed—or killed someone else. I have photo and video evidence showing the issue and posted about this issue in the Arcadia Facebook group and the manufacturer is aware of the issues with the trailer breaks. There were no warning signs ahead of time that this would happen to the tire as inspection this morning showed the wiring intact. The Keystone is a new product that was released in 2021 and has been plagued with problems since it’s release.