2019 Keystone Cougar
Problems, recalls and owner-reported issues
Structure is the leading concern among 9 owner complaints filed for this model year. This is the highest complaint count among 9 Cougar model years with reports.
What owners report most often
Recalls and investigations
Structure, frame and membersMar 31, 2022
Keystone RV Company (Keystone) is recalling certain 2019-2022 Cougar 29FKD travel trailers. Improper clearance may allow the tires to contact the outrigger, causing damage to the tires.
Damaged tires can fail, causing a loss of vehicle control and increasing the risk of a crash.
Dealers will notch the existing outrigger and install an additional outrigger between the two tires to provide proper clearance, free of charge. Owner notification letters were mailed May 12, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 22-430.
Campaign 22V209000 on NHTSA.gov
Equipment, recreational vehicle/trailer, lpg systemsSep 13, 2021
Keystone RV Company (Keystone) is recalling certain 2019-2021 Dutchmen Aspen Trail, Coleman, Keystone Cougar, Bullet, Passport, Hideout, Springdale, Sprinter, 2019 Keystone Impact, Fuzion, Residence, Retreat, Summerland, and Dutchmen Kodiak recreational vehicles, equipped with Winntec model 6020 two-stage propane regulators. The regulator may fail, causing an increase in propane pressure.
Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters mailed February 25, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-414.
Campaign 21V708000 on NHTSA.gov
Structure, frame and membersMay 24, 2021
Keystone RV Company (Keystone) is recalling certain 2017-2021 Keystone Cougar 368MBI trailers. The frame rails do not have enough cross support, which could cause them to buckle under certain side-load stress conditions.
A buckled frame rail can increase the risk of a crash.
Dealers will add cross braces between each spring hanger and an outrigger between the tires on the off-door side of the vehicle, free of charge. Owner notification letters were mailed July 15, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-411.
Campaign 21V380000 on NHTSA.gov
Equipment, electricalJul 7, 2020
Keystone RV Company (Keystone) is recalling certain 2019-2020 Keystone Carbon, Cougar, Fuzion, Impact and Raptor fifth-wheel trailers equipped with a Furrion over the air (OTA) wing-style television antenna. The antenna may separate from the mounting base during transit, becoming a road hazard.
If the antenna detaches from the trailer while moving it may become a road hazard, increasing the risk of a crash.
Keystone will notify owners, and dealers will replace the Furrion wing-style antenna with a Winegard dome-style antenna, free of charge. The recall began August 27, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-381.
Campaign 20V398000 on NHTSA.gov
Power train, axle hubsNov 28, 2018
Keystone RV Company (Keystone) is recalling certain 2019 Keystone Cougar, Outback, Passport, Springdale, Bullet and Hideout recreational trailers and 2019 Dutchmen Aerolite and Atlas recreational trailers. The inner hub bearings of the axles may not have been sufficiently greased, which can cause the bearings to overheat and fail.
If the bearings overheat, the hub may fail, affecting handling and increasing the risk of a crash.
Keystone will notify owners, and dealers will inspect and repair the hubs and bearings, as necessary, free of charge. The recall began January 16, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-340.
Campaign 18V843000 on NHTSA.gov
Suspension, rear, axle, non-powered axle assemblyOct 15, 2018
Keystone RV Company (Keystone) is recalling certain 2019 Dutchmen Aerolite and Atlas, Keystone Bullet, Laredo, Cougar, Hideout, Passport and Springdale, and Crossroads Sunset fifth wheels and travel trailers. The axles may be missing inner bearing races on the hubs, which can cause the bearing to burnout or cause the hub to overheat.
If the bearing cup is not installed it could lead to a bearing failure, affecting vehicle handling and increasing the risk of a crash.
Keystone will notify owners, and dealers will inspect axles for hub clearance. If the hub clearance is not sufficient, appropriate parts will be provided to correct the defect, free of charge. The recall began November 16, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-334.
Campaign 18V723000 on NHTSA.gov
Equipment, recreational vehicle/trailerJun 7, 2018
Keystone RV Company (Keystone) is recalling certain 2018-2019 Keystone Cougar recreational trailers equipped with an outdoor propane grill. The outdoor propane grill is installed in a wooden assembly that may not have enough clearance from the heated area.
If the wooden assembly is exposed to high temperatures, there would be an increased risk of a fire.
Keystone will notify owners, and dealers will replace the wooden assembly with a metal assembly, free of charge. The recall began on July 26, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-322.
Campaign 18V383000 on NHTSA.gov
Equipment, recreational vehicle/trailerMay 16, 2018
Keystone RV Company (Keystone) is recalling certain 2019 Keystone Cougar fifth-wheel trailers, models 28SGS and 27RLS. The propane compartment may not have been sealed properly during manufacturing, which if there were a propane leak, could allow the propane gas to seep into the living quarters.
A propane leak into the living area can increase the risk of injury or fire.
Keystone will notify owners, and dealers will seal the inside of the LP compartment along the floor line and side wall, free of charge. The recall began on June 14, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-321.
Campaign 18V320000 on NHTSA.gov
Representative owner complaints: parking brake
1 report, newest first. Show all
Parking brake, Electrical system, Jun 14, 2019
TL* THE CONTACT OWNS A 2019 KEYSTONE COUGAR. WHILE DRIVING AND MAKING A RIGHT TURN, THE EMERGENCY BRAKE RELEASE CABLE SEPARATED AND BECAME CAUGHT UNDERNEATH THE TOWING VEHICLE. AS A RESULT, THE VEHICLE STRAIGHTENED UP AND THE TRAILER BRAKES SEIZED, WHICH RESULTED IN THE TRAILER BEING DRAGGED FOR APPROXIMATELY FOUR MILES. THE CONTACT WAS ALERTED BY ANOTHER MOTORIST ABOUT THE TRAILER BEING DRAGGED AND THAT THE WHEELS ON THE TRAILER WERE SMOKING. THE CONTACT TURNED THE VEHICLE AROUND AND DROVE BACK HOME. CONTACT NOTICED AND SMELLED BURNING BRAKES. THE CONTACT INSPECTED THE TRAILER BRAKES AND FOUND THAT THE BRAKE RELEASE CABLE HAD DETACHED AND CAUSED THE FAILURE. CONSUMER RETURNED TO CAB OF TRUCK TO INSPECT BRAKE CONTROLLER SETTINGS, WHICH WAS NOT THE PROBLEM. DECIDE TO MOVE VEHICLE AND TRAILER NACHO PAVEMENT TO SEE IF THE BRAKES HAD RELEASED, DROVE AROUND THE BLOCK WHEN REALIZED THEY HAD NOT, PULLED TRAILER INTO BACK YARD TO DROP, WALKED TOWARD NOSE OF TRAILER AND NOTICED BREAKAWAY CABLE DISENGAGED FROM THE TRAILER AT THE SWITCH. OPENED TAILGATE AND FOUND ENTIRE CABLE, TRUCK END ATTACHED AT HITCH HANDLE SWITCH INTERLOCK END IN THE BED OF THE TRUCK AND CABLE PINCHED UNDER BRACKET OF THE GLIDER HITCH. REATTACHED, EMPTIED TRAILER, CALLED REPAIRMAN AT BOGUE RV TO GET HIS TAKE ON POSSIBLE DAMAGE, SAID HE WAS CONCERNED OVER THE WHEEL BEARINGS HAVING BEEN DESTROYED FROM THE HEAT. WAITED AGAIN FOR THE BRAKES TO COOL, HOOKED NEXT DAY, TESTED FOR DISENGAGEMENT OF BRAKES AFTER ENSURING SWITCH CABLE WAS FREE FROM CATCHING ON TESTED FORWARD AND BACKWARD MOTION WITHOUT DRAGGING OF TRAILER, THEN DROVE TRAILER 14 MILES TO RV DEALER FOR INSPECTION AND REPAIR.THE CONTACT CALLED AN UNKNOWN DEALER AND SCHEDULED AN APPOINTMENT. THE CONTACT WAS ABLE TO UNTANGLE THE BRAKE RELEASE CABLE; THEREFORE, THE TRAILER BRAKES RELEASED AND THE TRAILER WAS ABLE TO ROLL FREELY. THE VEHICLE WAS CURRENTLY AT THE DEALER FOR DIAGNOSIS AND A REPAIR ESTIMATE. THE MANUFACTURER STATED THAT THE BRAKE RELEASE CABLE WAS NOT COVERED UNDER WARRANTY AND PROMISED THE CONTACT WOULD RECEIVE A CALL FROM A SUPERVISOR. THERE WAS NO MILEAGE. *DT *JB