2021 Keystone Fuzion
Problems, recalls and owner-reported issues
Structure is the leading concern among 3 owner complaints filed for this model year. This is the highest complaint count among 9 Fuzion model years with reports.
What owners report most often
Recalls and investigations
Fuel system, gasolineFeb 15, 2023
Keystone RV Company (Keystone) is recalling certain 2021-2023 Carbon, Fuzion, Impact, and Raptor travel trailers. The fuel station controller may fail.
A failure of the fuel station controller increases the risk of a fire.
Dealers will inspect the circuit protection and install a 15-amp fuse and a box to protect the fuel station controller, free of charge. Owner notification letters were mailed April 5, 2023. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 23-439.
Campaign 23V082000 on NHTSA.gov
Equipment, mechanical, integrated jack/leveler/stabilizerSep 29, 2022
Keystone RV Company (Keystone) is recalling certain 2021-2023 Alpine, Avalanche, 2020-2023 Fuzion and Impact travel trailers. The hydraulic leveling leg foot pads may become loose and separate from the vehicle.
A foot pad that separates during transit can become a road hazard, increasing the risk of a crash.
Dealers will inspect the mounting bolt and reinstall with thread locking adhesive, as necessary, free of charge. Owner notification letters were mailed November 10, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 22-437.
Campaign 22V726000 on NHTSA.gov
Fuel system, gasoline, storageSep 3, 2020
Keystone RV Company (Keystone) is recalling certain 2021 Fuzion recreational trailers (models 357, 369, 373, 379, 419, 424, 427, 429 and 430) and 2021 Impact recreational trailers (models 343, 359, 367 and 415). The auxiliary fuel supply tank mounting straps may have been improperly secured with grade 2 bolts instead of grade 5 bolts.
The grade 2 bolts may break under certain conditions, causing the auxiliary fuel supply tank to detach, increasing the risk of a vehicle crash and/or fire.
Keystone will notify owners, and dealers will inspect and replace the tank strap mounting bolts, as necessary, free of charge. The recall began October 2, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-385.
Campaign 20V538000 on NHTSA.gov
Electrical system, wiringJul 24, 2020
Keystone RV Company (Keystone) is recalling certain 2020-2021 Keystone Fuzion (models 357, 369, 373, 379, 419, 424, 427, 429 and 430) and Impact (models 26V, 28V, 29V, 311, 317, 330, 343, 359, 367 and 415) toy hauler travel trailers. The generator transfer switch may be incorrectly wired with the transfer switch "Line" wiring (shore cord) and "Load" wiring (power center wiring) reversed, allowing the generator power to energize the shore power connection.
A generator that is able to energize the shore power connection may increase the risk of injury.
Keystone will notify owners, and dealers will run the generator to check for the proper power output, correcting the wiring as necessary, free of charge. The recall began August 27, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-382. Note: If there is no power inside the unit while the generator is running, owners are instructed to discontinue using the generator until the recall remedy is performed.
Campaign 20V428000 on NHTSA.gov
Representative owner complaints: suspension
1 report, newest first. Show all
Suspension, Jul 1, 2021
The contact owns a 2021 Keystone Nexus Viper. The contact stated that while hauling the water and gas tank, the weight caused the suspension and the frame to bend since the Gross Vehicle Weight rating was incorrect. The vehicle was taken to a local dealer where it was diagnosed with nothing needing to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure and informed the contact that the vehicle performed as designed. The contact received no further assistance. The failure mileage was 500.