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2021 Keystone Hideout

Problems, recalls and owner-reported issues

Equipment is the leading concern among 3 owner complaints filed for this model year. This is the highest complaint count among 5 Hideout model years with reports.

Complaints by model year
  3. 3
Primary concernEquipment1 reports · 33% of complaints
Owner complaints3Filed with NHTSA
Recall relationship1 safety recallNHTSA campaign records

What owners report most often

  1. Equipment1
  2. Service brakes1
  3. Structure1

Recalls and investigations

  1. Equipment, recreational vehicle/trailer, lpg systemsSep 13, 2021

    Keystone RV Company (Keystone) is recalling certain 2019-2021 Dutchmen Aspen Trail, Coleman, Keystone Cougar, Bullet, Passport, Hideout, Springdale, Sprinter, 2019 Keystone Impact, Fuzion, Residence, Retreat, Summerland, and Dutchmen Kodiak recreational vehicles, equipped with Winntec model 6020 two-stage propane regulators. The regulator may fail, causing an increase in propane pressure.

    Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.

    Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters mailed February 25, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-414.

    Campaign 21V708000 on NHTSA.gov

Representative owner complaints: equipment

1 report, newest first. Show all

  1. Equipment, Jul 26, 2022

    2021 KEYSTONE HIDEOUT. CONSUMER WRITES SEEKING REIMBURSEMENTS FOR REPAIRS MADE TO VEHICLE. THE CONSUMER STATED THE VEHICLE EXPERIENCED MULTIPLE FAILURES. THE VEHICLE LOST THE THE AIR CONDITONER COVER WHILE BEING DRIVEN. IT WAS MONTHS BEFORE THE AIR CONDITION COULD BE REPAIRED DO TO PARTS BEING UNAVAILABLE. THE PASSENGER SIDE BEARING BEGAN TO SQUEAL AND SMOKE WHILE DRIVING. THE SIDE BEARINGS FAILED TWICE. IT WAS MONTHS BEFORE THE BRAKES COULD BE REPAIRED. THE MANUFACTURER ASSISTED WITH THIS REPAIR. THE REAR EXHAUST FAN FAILED AND WAS REPAIRED. THE SLIDE OUT WOULD NOT CLOSE PROPERLY DUE TO IMPROPER SEALING. THE METAL SUPPORT FOR THE SPARE SPLIT IN HALF. UPON THE SECOND FAILURE OF THE WHEEL BEARINGS, PARTS WERE UNABLE TO BE LOCATED TO REPAIR THE VEHICLE. THE CONSUMER TRAVELED HOME WITH NO BRAKES WHERE THE VEHICLE AWAITED REPAIRS. ALSO, DURING THE TRAVEL THE TIRE WENT FLAT.