2013 Kia Soul
Problems, recalls and owner-reported issues
Engine is the leading concern among 662 owner complaints filed for this model year. This is the 4th highest complaint count among 16 Soul model years with reports.
Of the 2013 reports, 22 involved a crash and 45 involved a fire. 25 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideSep 25, 2023
Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may experience an electrical short, which can result in an engine compartment fire while parked or driving.
An engine compartment fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the HECU fuse, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 14, 2023. Owner notification letters were mailed March 29, 2024 through June 18, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC284.
Campaign 23V652000 on NHTSA.gov
EngineFeb 22, 2019
Kia Motors America (Kia) is recalling certain 2012-2016 Kia Soul vehicles equipped with 1.6L Gasoline Direct Injection (GDI) engines. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure.
Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire.
Kia will notify owners, and dealers will upgrade the Catalytic Overheating Protection Engine Control Unit logic to prevent overheating of the catalytic converter. In addition, the catalytic converter will also be replaced if it has been damaged. Depending on the extent of any damage, the engine may also be replaced, free of charge. The recall began April 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC176.
Campaign 19V120000 on NHTSA.gov
Structure, body, roof and pillarsDec 29, 2014
Kia Motors America (Kia) is recalling certain model year 2010-2013 Kia Soul vehicles manufactured January 8, 2009, to October 2, 2013, equipped with a sun roof. A headliner plate may detach during deployment of the curtain air bag.
A detached headliner plate may increase the risk of injury to the occupant during a vehicle crash.
Kia will notify owners, and dealers will install industrial adhesive strips to secure the headliner plates, free of charge. The recall is expected to begin February 2, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC112.
Campaign 14V822000 on NHTSA.gov
Representative owner complaints
662 reports, newest first.
Steering, Apr 25, 2019
RECENTLY WHILE DRIVING MY STEERING WAS FEELING SLIGHTLY HUNG OR NOT STEERING A LITTLE WHEN I TURNED THE WHEEL. NOW THE CAR SEEMS LIKE IT HAS SOME PLAY IN THE STEERING WHEEL AND MAKES A CLUNKING WHEN I TURN THE STEERING WHEEL FROM ONE SIDE TO THE OTHER. I FIGURE IT IS SOMETHING WITH AN ELECTRONIC POWER STEERING UNDER THE STEERING WHEEL AFTER LOOKING IT UP ON THE INTERNET. I AM NOT QUITE SURE IF IT IS SAFE TO DRIVE. I WAS CONCERNED WHEN TURNING CURVES AT 65 MPH AND IT WAS FEELING HUNG UP & NOT QUITE RIGHT. THIS IS AN ONGOING PROBLEM AT THIS POINT.
Steering, Apr 24, 2019
THE STEERING WHEEL IS CLICKING AND IT IS GETTING PROGRESSIVELY WORSE. 2 OPINIONS CITE THE RACK AND PINION STEERING. IT IS ACTING JUST LIKE THE DESCRIPTION OF THE 2014-2016 RECALLED KIA SOULS.
Engine, Apr 23, 2019
I 2013 KIA SOULS RECENTLY WENT OUT, IT WON'T START. THERE WAS NO LIGHT THAT INDICATED A PROBLEM. I TOOK IT TO MY MACHINE WHO BELIEVED IT WAS THE STARTER OR BATTERY BUT WHEN HE LOOKED AT THE ENGINE HE BELIEVED IT HAD BLOW UP. A RECENT RECALL WAS DONE ON MY VEH, SO I GOT IT TOLLED TO KIA. THEY DIDN'T ISSUE ME A RENTAL, AND THE SERVICE MAN DIDN'T WANT TO TAKE THE VEH BECAUSE THEY HAVENT RECEIVED ANY INFORMATION ON IT. I HAD TO GO HOME AND GET THE RECALL NOTICE THAT WAS GOING TO BE SENT OUT TO CUSTOMERS. I'VE BEEN CALLING FOR THE PAST 2 WEEK AND THE SERVICE PERSON CLOSED OUT MY CASE. IF YOU HAD NO INFORMATION ON THE RECALL HOW CAN YOU CLOSE OUT MY CASE ? WHAT KNOWLEDGE DID YOU HAVE THAT YOUR WERE NOT INFORMING ME? ON 4/22/2019 I RECEIVED A CALL THAT STATED MY CAR WAS NOT PART OF THE RECALL BECAUSE THE SERVICE CODES AND THAT I WOULD HAVE TO PAY FOR A NEW ENGINE BUT THEY CAN;'T FIND ONE. MAYBE BECAUSE IT WAS RECALLED
Steering, Apr 22, 2019
MPDS COUPLER TEETH BROKEN OFF OTHER YEARS AND MODELS COVERED UNDER RECALL BUT NOT 2013. SAME PART SAME APPLICATION DEALER WANTS CHARGE $400+ TO FIX THIS MANUFACTURED DEFECT WITH ANOTHER PLASTIC GEAR THAT WILL BREAK IN A FEW YEARS OF AGE. CLICKING SOUND WHEN YOU START TO TURN THE STEERING WHEEL AFRAID WHEN ALL TEETH IN GEAR BREAK GOING TO HAVE NO CONTROL OVER STEERING DEALER HAS TSP ON THIS BUT ITS A SAFETY ISSUE
Service brakes, Apr 20, 2019
WHEN IN MOTION THE CAR WOULD SPUTTER AND STRUGGLE TO REACH SPEEDS OVER 30 MPH. MULTIPLE TIMES THE CHECK ENGINE LIGHT WOULD COME ON AND READ AS A KNOCK SENSOR. REPLACED THE KNOCK SENSOR BUT THE CAR CONTINUED TO STRUGGLE TO ACCELERATE AND WOULD SPUTTER. TOOK IT TO KIA AND THEY DISCOVERED IT WAS THE HYDRAULIC MODULE. THEY FIXED IT COSTING ME $1500. I DISCOVERED THE OTHER DAY THAT MY CAR HAS A RECALL FOR ANOTHER ISSUE BUT SAW THE CAR HAS AN INVESTIGATION ON GOING ABOUT THIS ISSUE.
Steering, Apr 10, 2019
STEERING WHEEL MAKES A LOT OF NOISE WHEN DRIVING TOOK IT TO A CERTIFIED MECHANIC SHOP THEY TOLD ME IT WAS A DEFECT WITH KIA
Other or unspecified, Engine, Apr 7, 2019
AFTER A MONTH OF LEASING MY KIA MY ENGINE LIGHT AND OIL LIGHT KEPT REAPPEARING. SO I WOULD CHECK ALL THE FLUIDS. THE ENGINE AND OIL LIGHT TURNED OFF AND DIDN'T TURN ON FOR A COUPLE OF DAYS THAN THE OIL LIGHT TURNED ON AND WOULD NOT TURN OFF. ALL THE FLUIDS WERE CHECKED. ON A 15 MINUTE DRIVE INTO TOWN IMMEDIATELY THE ENGINE LIGHT CAME ON AFTER NOT APPEARING FOR A COUPLE OF DAYS. LATER ON IN THE AFTERNOON DRIVING BACK TO THE RESIDENCE THE RADIATOR CAP FLEW OFF INTO THE ENGINE COMPARTMENT MAKING THE CAR OVERHEAT. IMMEDIATELY AFTER SEEING THE TEMPERATURE GAUGE GO UP I PULLED OVER TO THE RIGHT HAND SIDE OF THE ROAD WHERE IT WAS LEFT UNTIL THE NEXT DAY WHEN I REPLACED THE CAP. IT WAS RUNNING A LITTLE ROUGH SO I TOOK THE CAR TO AUTOZONE TO HAVE THE CODES READ. SHORTLY AFTER THAT THE CAR JUST DIED AND COULD NOT START IT WOULDN'T EVEN TURN OVER. TOOK IT TO KIA AFTER AND WAS TOLD SPARK PLUGS HAD MELTED TO THE ENGINE AND THAT THE ENGINE NEEDED TO BE REPLACED. AFTER A YEAR OF SITTING I TOOK IT UPON MYSELF TO TRY TO DO SOMETHING WITH THE CAR. SO I DID READ WATCH AND REPLACED THE CRANKSHAFT SENSOR WHICH ALLOWED THE CAR TO START BUT NOW THE CAR IDLES REALLY ROUGH AND THERE IS SOME WEIRD NOISES IN THE ENGINE COMPARTMENT IT ALSO STILL HAS A PROBLEM STARTING.
Steering, Apr 4, 2019
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHEN THE STEERING WHEEL WAS TURNED IN EITHER DIRECTION, A CLICKING NOISE WAS PRESENT AND THE STEERING WHEEL FELT LOOSE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 26,675. THE VIN WAS UNKNOWN.
Engine, Apr 3, 2019
2013 KIA SOUL 1.6L GDI. 77650 MILES. PROBLEM 1 .TWO DAYS AGO WHILE DRIVING ON THE FREEWAY MY CHECK ENGINE LIGHT STARTED FLASHING AND I COULD TELL IT WAS HAVING A LOT OF HESITATION, EVEN BEFORE IT FLASHED I COULD NOTICE SOMETHING WASN'T RIGHT. I IMMEDIATELY WENT TO MY LOCAL KIA DEALERSHIP AND THEY RAN A DIAGNOSTIC ON MY CAR AND COULD TELL THERE IS SOMETHING WRONG WITH CYLINDER 2. DESPITE THAT NO ACTION WAS TAKEN AND I WAS TOLD TO KEEP DRIVING THE VEHICLE UNTIL I HAPPENED AGAIN. 2. I'VE BEEN NOTICING MY CAR IS ALWAYS LOW ON OIL. LAST TIME I HAD MY OIL CHANGED THEY TOLD ME THEY COULDN'T EVEN MEASURE ANY OIL ON THE DIPSTICK. NOW YESTERDAY WHEN I WAS AT THE DEALERSHIP SAME ISSUE. IT'S ONLY BEEN 2K MILES SINCE MY LAST SERVICE AND IT WAS ALMOST 3/4OF A QT LOW. I KNOW IT'S NORMAL FOR SOME OIL TO BURN BUT THAT'S WAY TOO MUCH TOO QUICKLY. 3. YESTERDAY ONLY 1 DAY AFTER MY CHECK ENGINE LIGHT FLASHED I NOTICED A REALLY BAD SMELL COMING FROM MY CAR WHEN I GOT OFF THE HIGHWAY. I'D DESCRIBED IT AS A HOT TIN/SULFER SMELL. NOW I'M WORRIED TO EVEN DRIVE THIS CAR AND I DON'T KNOW WHAT TO DO.
Electrical system, Electronic stability control (ESC), Engine, Apr 3, 2019
THIS IS THE SECOND COMPLAINT BEING FILED REGUARDING THIS CAR. AFTER WE FILED THE FIRST COMPLAINT WE TOOK OUR CAR BACK INTO THE KIA DEALERSHIP FOR THE CHECK ENGINE LIGHT FLASHING. THEY SCANNED ENGINE AND DIDN'T FIND ANYTHING. THEY TOPPED OFF OUR OIL BECAUSE IT WAS HALF FULL. I JUST RECENTLY GOT MY OIL CHANGE DONE THERE 2,000 MILES AGO. ACCORDING TO THE OWNERS MANUAL IT SHOULD BE DONE EVERY 7,500 MILES. THE FOLLOWING DAY WE WERE DRIVING DOWN THE FREEWAY, PULLED OFF AT OUR EXIT AND SMELLED A HORRID LEAK BURNING/ ROTTEN EGG/ SULFUR SMELL. WE IMMEDIATELY PULLED OF THE ROAD AND CHECKED THE CAR FOR FLAMES. WE DIDN'T FIND ANY. I'M REALLY STARTING TO FEEL UNSAFE ABOUT BEING IN THIS VECHIEL.
Electrical system, Engine, Fuel/propulsion system, Apr 1, 2019
KIA SOUL 2013 RECALL. WE WERE DRIVING HOME FROM WORK ON THE FREEWAY GOING ABOUT 55MPH AND THE CHECK ENGINE LIGHT STARTED FLASHING. WE RUSHED IMMEDIATELY TO THE KIADEALERSHIP AFTER HEARING ABOUT THE KIA ENGINE FIRES. THEY SCANNED OUR VECHIEL AND SAIDONE OF THE ENGINE COILS MAY STOP WORKING. THEY SAID OUR CAR COULD JUST STOP WORKING ON THE ROAD AND THEN WE WOULD NEED TO TOW IT IN. THIS DOESN'T SOUND LIKE A CLEAR EXPLAINATION OF THE PROBLEM TO ME. I'M CONCERNED WE'LL KEEP DRIVING THE CAR AND IT WILL CATCH ON FIRE.
Steering, Mar 29, 2019
WHEN YOU TURN ON THE CAR THE STEERING WHEEL HAS THIS CLICK CLICK TO EACH SIDE AND AS YOU'RE DRIVING DOWN THE ROAD AND YOU MOVE THE STEERING WHEEL A CLICK SOUND IS HEARD WHEN MOVING STEERING WHEEL TO THE RIGHT AND THE LEFT. THE STEERING WHEEL MAKES THIS SOUND WHILE YOU'RE SITTING IN THE DRIVEWAY IN THE CARSON PARK WHERE THE YEAR ACTUALLY DRIVING DOWN THE ROAD ANYTIME YOU TURN THE WHEEL JUST A LITTLE RIGHT TO THE LEFT IT SOUNDS LIKE AND FEELS LIKE THE STEERING WHEEL CONNECTION IS GOING TO BREAK I'M NOT A CAR PERSON BUT IT'S LIKE WHEN THE STEERING COLUMN GOES DOWN AND IT WILL CONNECT TO SHEA A U JOINT AND YOU TURN THE TURN IT ONE WAY OR THE OTHER AND DO YOU JOIN US NOT CONNECTING PROPERLY THAT'S THE WAY I CAN DESCRIBE IT. I HAVE NO DOCUMENTS JUST A SOUND. THIS HAPPENS EVERY TIME YOU TURN THE WHEEL RIGHT OR LEFT NOT A LOT JUST A LITTLE BIT IT WOULD BE LIKE IN THE PLAY IN A STEERING WHEEL BUT THERE SHOULD BE NO CLICKS
Vehicle speed control, Mar 28, 2019
WHEN I TRY TO USE MY CRUISE CONTROL IT DOES NOT WORK AND A SMELL OF WIRES BURNING.......CONCERNED OF THE POSSIBILITY OF A FIRE.....PLEASE ADVISE......THANKS (XXXXX). 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Structure, Other or unspecified, Engine, Mar 26, 2019, fire
IN APRIL OF 2015 I DROVE A HALF HOUR OF HIGHWAY DRIVING TO AN APPOINTMENT. I PARKED MY CAR (WITH THE IGNITION OFF). WALKED INTO THE BUILDING AND WITHIN 1 OR 2 MINUTES MY CAR WAS ENGULFED IN FLAMES. 911 WAS CALLED. THE FIRE DEPARTMENT CAME AND PUT OUT THE FIRE BUT CAR WAS TOTALED. MY INSURANCE CO. HIRED A FORENSIC SPECIALIST TO DETERMINE THE CAUSE OF FIRE FOR INSURANCE PURPOSES. THE SPECIALIST WAS UNABLE TO DETERMINE THE CAUSE OF THIS FREAK INCIDENT. I HAVE PICTURES BUT DON'T KNOW HOW TO INCLUDE THEM.
Steering, Mar 26, 2019
WHILE DRIVING OR STATIONARY, I NOTICED A CLICKING SOUND IN MY STEERING WHEEL WHEN MOVING IT FROM SIDE TO SIDE. I GOOGLED THIS AND SAW MULTIPLE COMPLAINTS ABOUT THIS ISSUE; HOWEVER THE RECALLS WERE NOT FOR THE 2013 KIA SOUL'S. I CALLED KIA CUSTOMER SERVICE @ 1-800-333-4542 AND THEY SAID THAT I WOULD HAVE TO TAKE IT TO THE DEALER HAVE IT DIAGNOSED @ $143.00 BUT CANNOT GUARANTEE THEY WOULD PAY FOR THE REPAIR. I CALLED THE KIA DEALERSHIP IN DELRAY BEACH, FL AND WAS TOLD THAT THE KIA OPTIMA WAS RECALLED FOR THIS ISSUE, BUT THEY HAVE BEEN GETTING MORE AND MORE KIA SOULS COMING IN WITH THIS SAME PROBLEM. THE COST FOR REPAIR WOULD BE $400.00 +. I SHOULD NOT BE HELD RESPONSIBLE FOR THIS SINCE KIA IS AWARE THIS PART IS OF POOR DESIGN AND FAILS PREMATURELY. KIA SHOULD BE RECALLING ALL MODELS SINCE THIS IS A SAFETY CONCERN AND ALL MODELS HAVE THE SAME DEFECTIVE MDPS COUPLER IN THE STEERING COLUMN. I FEEL THAT ANYONE DRIVING A KIA IS AT RISK.
Engine, Mar 24, 2019
ENGINE LOOSES OIL OUT TAIL PIPE. DOESN'T LEAK A DROP OR SMOKE. WARM IT UP IN GARAGE AND THERE IS A SPOT OF OIL WHERE EXHAUST EXITS. AFTER FRESH OIL CHANGE, AROUND 1000 MILES AFTER THERE IS NO OIL ON DIP STICK. STARTED HAPPENING AROUND 80,000 MILES. TOLD KIA DEALER AND THEY SAID WARRENTY IS VOIDED SINCE I CHANGE THE OIL MYSELF AND HAVE NO DOCUMENTS TO PROVE. I CHANGE EVERY 3000 MILES .
Engine, Mar 23, 2019
ENGINE SHUT DOWN LOST ALL OIL. KIA TOOK IT TO DEALERSHIP WHERE THEY SAY IT'S BECAUSE I CHANGED MY OWN OIL AND HAD A KINK IN FILTER. I HAVE CHANGED MY OIL FOR YEARS DO MOST OF MY OWN WORK BUILD TRUCKS FOR A LIVING NO WAY THIS IS POSSIBLE I CHANGED THE OIL ABOUT 4 MONTHS AGO IT WOULD HAVE LEAKED THE 1ST TIME I DROVE IT. KIA CORPORATE AND DEALER STAND. BE THERE TECH. THERES FIXING TO BE A RECALL THAT DESCRIBES MY ISSUE TO THE DETAIL. THE CORPORATE LADY I SPOKE TO WHEN IT HAPPEND SAID IT SOUNDED JUST LIKE THE RECALL THAT'S FIXING TO COME OUT. HAD IT TOWED TO DEALER THEN THEY BACK TRACK. THERE IS NO WAY THIS IS POSSIBLE A MECHANIC I KNOW SAID HE HAS HAD 3 OR 4 IN THE LAST 2 YEARS COME IN HIS GARAGE FOR SAME THING. ANYTHING YALL CAN DO TO HELP ME THANKS. WIFE WAS DRIVING TO WORK LIKE NORMAL ENGINE JUST DIED NO NOISE NO LIGHTS NOTHING
Steering, Mar 22, 2019
ARRYTHMICAL CLICKING/GRINDING SOUND FROM STEERING COLUMN AT SLOWER SPEEDS AND WHILE STOPPED WHEN STEERING WHEEL TURNED LEFT OR RIGHT. SEEMS TO BE A COMMON PROBLEM WITH THE KIA SOUL YET ONLY 2014 THROUGH 2015 MODELS WERE AFFECTED BY A RECALL?
Steering, Mar 20, 2019
FOR CABLE COOLER ( STEERING) BRAKES CAUSING A CLUNKING NOISE AND MAKES STEERING SLOPPY.DANGER RATING 7.6 SHOULD BE RECALLED!
Service brakes, Mar 11, 2019, crash
STARTING IN 2018, ON 6 OCCASIONS AND AT LEAST 3 TIMES IN 2019, WHEN I TRY TO BRAKE THE CAR ACTUALLY ACCELERATES. IT HAS HAPPENED WHILE DRIVING ON STREETS AND IN PARKING LOTS. I HAVE TAKEN IT TO 2 DEALERS AND BOTH HAVE BEEN UNABLE TO ASSIST ME, AS THEY SAY THEY CAN'T DUPLICATE THE PROBLEM. I HAVE READ THAT SEVERAL DIFFERENT KIAS IN DIFFERENT YEARS HAVE HAD THIS SAME PROBLEM.
Engine and engine cooling, Mar 11, 2019
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO GOSSETT KIA (1900 COVINGTON PIKE, MEMPHIS, TN 38128) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 138,000.
Engine, Mar 7, 2019
MY CAR BROKE DOWN LAST WEEK, AFTER GETTING IT TOWED TO THE DESTINATION, LOW AND BEHOLD IT IS THE CATALYTIC CONVERTER. I HAD TO REPLACE THE CAT, AND AM NOW WORRIED THAT MY ENGINE, WHICH IS BURNING OIL CAUSED BY THE CAT DAMAGING THE ENGINE WILL CATCH FIRE, AND I WILL NOT HAVE ENOUGH TIME TO REMEDY THE SITUATION. I GET BROUGHT ALL AROUND WHEN I CALL KIA, SOME SAY MY CAR IS BEING RECALLED, SOME SAY NO, ALL I KNOW IS MY CAR IS SHOWING EVERY SINGLE SYMPTOM OF THE RECALL, AND I FEEL THEY ARE TAKING AN EXTREME RISK NOT SPEEDING UP THE PROCESS FOR THE RECALL, AND HAVING MORE KNOWLEDGE IF I'M ON THE OBVIOUSLY SIMILAR SYMPTOMS OF THE RECALL OR NOT. PEOPLE HAVE DIED FROM THEIR NEGLIGENCE, AND THIS WAIT GAME IS GIVING ME EXTREME ANXIETY AND MAKES ME SCARED TO COMMUTE TO WORK.
Engine, Mar 6, 2019
FUEL EFFICIENCY HAD DECLINED GREATLY OVER PAST MONTH. CAR STOPPED WORKING AND HAD IT TOWED. THE KIA DEALERSHIP REPLACED THE STARTED BUT SAID THE ENGINE HAD A KNOCKING AND NEEDS REPLACED. HAS ONLY HAD KIA WORK ON IT AND ALL REGULAR MAINTENANCE HAS BEEN DONE. CHECKED THE RECALL AND SAY MY CAR IS NOT COVERED, YET THE ENGINE FAILED OUT OF THE BLUE WITH NO WARNING.
Engine, Mar 6, 2019
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD AN ABNORMAL TICKING NOISE AND THE TEMPERATURE GAUGE INCREASED TO HIGH. ADDITIONAL OIL WAS ADDED TO THE VEHICLE AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO JENKINS KIA OF OCALA (2305 SW COLLEGE RD, OCALA, FL 34471, (352) 502-4425) WHERE IT WAS DIAGNOSED WITH HIGH HEAT SYMPTOMS, ENGINE FAILURE, AND THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 206,000. THE VIN WAS UNKNOWN.
Engine, Mar 4, 2019
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE THE VEHICLE WAS BEING OPERATED, THE CONTACT HEARD A KNOCKING SOUND COMING FROM THE ENGINE. THE CONTACT RESEARCHED THE NHTSA WEBSITE AND CONCLUDED THAT THE NOISE COULD BE RELATED TO NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). PARAMOUNT KIA OF HICKORY (1205 S CENTER ST, HICKORY, NC 28602, (844) 921-2948) STATED THAT THERE WERE NO RECALLS AND THEY COULD NOT ASSIST. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 120,000.