2014 Kia Soul
Problems, recalls and owner-reported issues
Engine is the leading concern among 902 owner complaints filed for this model year. This is the 2nd highest complaint count among 16 Soul model years with reports.
Of the 2014 reports, 34 involved a crash and 69 involved a fire. 30 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontalFeb 18, 2022
Kia Motors America (Kia) is recalling certain 2014 Soul vehicles. The front air bags may not deploy during a crash if the Air Bag Control Unit (ACU) loses communication with the front impact sensors.
Front air bags that do not deploy as intended can increase the risk of injury in a crash.
Dealers will update the ACU software, free of charge. Owner notification letters were mailed April 4, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC229.
Campaign 22V096000 on NHTSA.gov
EngineDec 2, 2020
Kia Motors America (Kia) is recalling certain 2012-2013 Sorento, 2012-2015 Forte and Forte Koup, 2011-2013 Optima Hybrid, 2014-2015 Soul, and 2012 Sportage vehicles. An engine compartment fire can occur while driving.
An engine compartment fire increases the risk of injury.
Kia will notify owners, and dealers will inspect the engine compartment for fuel and/or engine oil leaks, perform an engine test and make any repairs, including engine replacement, as necessary, free of charge. In addition, Kia dealers will update the Knock Sensor Detection System (KSDS) software, free of charge. The recall began January 27, 2021. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC200.
Campaign 20V750000 on NHTSA.gov
EngineFeb 22, 2019
Kia Motors America (Kia) is recalling certain 2012-2016 Kia Soul vehicles equipped with 1.6L Gasoline Direct Injection (GDI) engines. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure.
Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire.
Kia will notify owners, and dealers will upgrade the Catalytic Overheating Protection Engine Control Unit logic to prevent overheating of the catalytic converter. In addition, the catalytic converter will also be replaced if it has been damaged. Depending on the extent of any damage, the engine may also be replaced, free of charge. The recall began April 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC176.
Campaign 19V120000 on NHTSA.gov
SteeringSep 29, 2017
Kia Motors America (Kia) is recalling certain 2014-2016 Soul and Soul EV vehicles. The pinion plug may allow the pinion gear to separate from the steering gear assembly.
If the pinion gear separates, steering will be lost, increasing the risk of a crash.
Kia will notify owners, and dealers will inspect and secure the pinion plug or replace the steering gear assembly, as necessary, free of charge. The recall began November 16, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC155. Note: This recall supersedes campaigns 14V-332 and 15V-736. Vehicles previously remedied under those numbers are being recalled again under this campaign.
Campaign 17V608000 on NHTSA.gov
Vehicle speed control, accelerator pedalMar 2, 2015
Kia Motors America (Kia) is recalling certain model year 2014-2015 Soul and Soul electric vehicles manufactured July 21, 2013, to January 8, 2015. A section of the accelerator pedal may bend and fracture.
If the vehicle has a bent or broken accelerator pedal, the driver may have difficulty accelerating the vehicle, increasing the risk of a crash.
Kia will notify owners, and dealers will add a supporting rubber underneath the pedal stopper, free of charge. The recall began on March 24, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC116.
Campaign 15V123000 on NHTSA.gov
Representative owner complaints: engine
590 reports, newest first. Show all
Engine, Mar 2, 2021
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE WAS AT TOM DOLAN'S RENO KIA (9455 S VIRGINIA ST, RENO, NV 89511) TO REPLACE THE CATALYTIC CONVERTER AND TWO RECALL REPAIRS. THE CONTACT STATED THAT WHEN HE WAS DRIVING THE VEHICLE HOME, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN BACK TO THE KIA DEALER WHERE THE FAILURE WAS DIAGNOSED AS AN OIL LEAK. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE) HOWEVER, THE DEALER INFORMED HIM THE FAILURE WAS NOT RELATED AND THAT THE REPAIR WAS NOT COVERED UNDER THE RECALL. THE VEHICLE WAS NOT REPAIRED AND REMAINED AT THE DEALER. THE CONTACT HAD NOT YET INFORMED THE MANUFACTURER OF THE FAILURE. THE FAILURE MILEAGE WAS 136,972. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Engine, Feb 26, 2021
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE WAS EXCESSIVELY CONSUMING OIL, WHICH RESULTED IN OIL CHANGES BEFORE THE REQUIRED MILEAGE OIL CHANGE RECOMMENDATION. THE CONTACT WAS INFORMED BY AN INDEPENDENT MECHANIC THAT THERE WERE TWO RECALLS UNDER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING) AND 17V608000 (STEERING). THE CONTACT CONTACTED DAN O'BRIEN KIA NORWOOD (105 BOSTON PROVIDENCE HWY, NORWOOD, MA 02062) AND WAS INFORMED THAT THERE WERE NO RECALLS IN THE SYSTEM FOR THE VEHICLE, EXCEPT FOR SOFTWARE UPDATES. A VIN SEARCH CONFIRMED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING) AND 17V608000 (STEERING). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE OIL PAN AND SEVERAL UNKNOWN SENSORS. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,600.
Engine, Feb 24, 2021
MANUFACTURER RECALL NUMBER SC200PS NHTSA RECALL NUMBER 20V750 300,000 EFFECTED VEHICLES. ENGINES BLOWING UP I HAVE PERSONALLY BEEN WITHOUT MY CAR FOR 74 DAYS NOW DESPITE CONSTANT ATTEMPTS TO CONTACT THE DEALER. MY ENGINE BLEW UP TWICE WHILE I WAS DRIVING. THE FIRST TIME I HAD TO PAY FOR THE ENGINE AND NOW ITS HAPPENED AGAIN BUT THERE IS A NEW RECALL ADDRESSING WHAT HAPPENED IN BOTH ENGINES. THE NEW RECALL ALSO STATES "IF I HAVE INCURRED ANY EXPENSE TO REMEDY THIS ISSUE PRIOR TO THIS RECALL NOTICE I CAN BE REIMBURSED." ACCORDING TO TITLE 15 CHAPTER 50 OF THE U.S. CODE, IN SECTIONS 2301-2312, SECTION 15 USC 2304 SUBSECTION (A).4: (4) IF THE PRODUCT (OR A COMPONENT PART THEREOF) CONTAINS A DEFECT OR MALFUNCTION AFTER A REASONABLE NUMBER OF ATTEMPTS BY THE WARRANTOR TO REMEDY DEFECTS OR MALFUNCTIONS IN SUCH PRODUCT, SUCH WARRANTOR MUST PERMIT THE CONSUMER TO ELECT EITHER A REFUND FOR, OR REPLACEMENT WITHOUT CHARGE OF, SUCH PRODUCT OR PART (AS THE CASE MAY BE).
Engine, Feb 22, 2021, fire
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THERE WAS A BURNING OIL SMELL, NOISES COMING FROM THE ENGINE, AND THE VEHICLE WOULD NOT ACCELERATE AS IT STALLED. NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO FRED ANDERSON KIA OF RALEIGH (9209 GLENWOOD AVE, RALEIGH, NC 27617) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE COULD NOT BE DIAGNOSED AS THEIR COMPUTER SYSTEMS WERE DOWN. THE CONTACT ALSO STATED HE RECEIVED A RECALL NOTIFICATION WITH NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE)AND THE RECALL COULD NOT BE SERVICED AS THE KIA DEALERS COMPUTER SYSTEMS WERE DOWN. THE VEHICLE WAS NOT REPAIRED AND WAS STILL AT THE DEALER. THE CONTACT THEN CONTACTED THE KIA MANUFACTURER, WHOM CONFIRMED THAT THEIR COMPUTER SYSTEMS WERE DOWN AND NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 157,245.
Engine, Feb 18, 2021, fire
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT THEIR SON WAS DRIVING 65 MPH, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL BUT THE VEHICLE WAS DECREASING IN SPEED. THE CONTACTS SON NOTICED SMOKE COMING FROM THE FRONT HOOD OF THE VEHICLE. THE CONTACTS SON PULLED OVER THE SIDE ROAD AND THEN SAW OIL ON THE GROUND AND PIECES OF MEDAL. THE VEHICLE WAS TOWED TO THEIR RESIDENCE. THE VEHICLE WAS LATER TOWED TO LOCAL DEALER KIA OF BRADLEY (1010 TIGHE DR #4621, BRADLEY, IL 60915) WHO DIAGNOSED THE FAILURE AS A MEDAL ROD GOING THRU THE ENGINE CAUSING A HOLE IN THE ENGINE. THE CONTACT LATER FOUND OUT ON THEIR OWN THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT NOTIFIED THE DEALER OF THE RECALL BUT THE DEALER ADVISED THAT THE FAILURE WAS NOT RELATED TO THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Engine, Feb 17, 2021
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE FAILED TO EXCEED 60 MPH, WITH AN ABNORMAL SOUND COMING FROM THE VEHICLE. THE CONTACT CHECKED THE OIL DIPSTICK WHICH SHOWED NO OIL PRESENT. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE AN OIL CHANGE WAS PERFORMED. THE VEHICLE THEN WAS TAKEN TO JONES KIA (2001 BEL AIR RD, FALLSTON, MD 21047, (410) 877-1700) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE ENGINE HAD OIL CONSUMPTION AND A TEST WAS PERFORMED. THE ECM WAS UPDATED ON FEBRUARY 3, 2021 HOWEVER, THE FAILURE RECURRED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED THE CONTACT WITH A CASE NUMBER. THE MANUFACTURER DECLINED TO PROVIDE AN ENGINE REPLACEMENT. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000.
Power train, Engine, Feb 17, 2021
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS, THE CHECK ENGINE AND OIL WARNING LIGHTS WERE ILLUMINATED. ADDITIONALLY, THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR DETECTED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V608000 (STEERING) AND 20V750000 (ENGINE). THE VEHICLE WAS TOWED TO TROPHY KIA DOWNTOWN LOS ANGELES (1945 S FIGUEROA ST, LOS ANGELES, CA 90007, (213) 342-0802). THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE SYSTEM WAS DOWN. THE FAILURE MILEAGE WAS 93,000.
Exterior lighting, Other or unspecified, Engine, Feb 7, 2021
KNOCKING NOISES FOR LONG TIME. SCRAPING NOISE. LIGHTING DIM AND FLASES. NOISE TUNNEL CAUSING AUDITORY HALLUCINATIONS. BURNING SMELL. LEAKING OIL
Engine, Feb 6, 2021
I RECEIVED A RECALL FOR THE ENGINE ISSUE WITH THE 2014 KIA SOUL.A PROPOSED SETTLEMENT OF A CLASS ACTION LAWSUIT KNOWN AS IN RE: HYUNDAI AND KIA ENGINE LITIGATION, NO. 8:17‑CV‑00838‑JLS‑JDE AND FLAHERTY V. HYUNDAI MOTOR COMPANY, ET AL., NO. 18‑CV‑02223 (C.D. CAL.) ALLEGE THAT 2011'2018 AND CERTAIN 2019 KIA OPTIMA, 2012'2018 AND CERTAIN 2019 KIA SORENTO, AND 2011'2018 AND CERTAIN 2019 KIA SPORTAGE VEHICLES SUFFER FROM A DEFECT THAT CAN CAUSE ENGINE SEIZURE, STALLING, ENGINE FAILURE, AND ENGINE FIRE, THAT ENGINE SEIZURE OR STALLING CAN BE DANGEROUS IF EXPERIENCED, AND THAT SOME OWNERS AND LESSEES HAVE BEEN IMPROPERLY DENIED REPAIRS UNDER THE VEHICLE'S WARRANTY. NEITHER KMC NOR KMA HAVE BEEN FOUND LIABLE FOR ANY OF THE CLAIMS ALLEGED IN THESE LAWSUITS. THE PARTIES HAVE INSTEAD REACHED A VOLUNTARY SETTLEMENT IN ORDER TO AVOID A LENGTHY LITIGATION. THE INDIVIDUALS WHO OWNED OR LEASED CLASS VEHICLES ARE KNOWN AS 'CLASS MEMBERS.' SETTLEMENT CLASS MEMBERS MAY BE ENTITLED TO COMPENSATION IF THEY SUBMIT VALID AND TIMELY CLAIMS THAT ARE APPROVED PURSUANT TO THE REVIEW PROCESS DESCRIBED IN THIS NOTICE AND APPROVED BY THE COURT. EVEN THOUGH I AM RECEIVING THE RECALL INFORMATION, I AM BEING TOLD MY VIN IS NOT IN THE RECALL. I HAVE ALREADY PAID FOR THE ENGINE REPAIR BECAUSE I WAS INITIALLY TURNED DOWN WHEN THE ENGINE LOCKED UP DURING DRIVING ON A HIGHWAY.
Engine, Feb 3, 2021
KIA IS REFUSING TO FIX MY CAR ALTHOUGH THE VIN MATCHES THE RECALL NOTICE! I HAVE ALREADY PAID ONCE TO HAVE IT TOWED AND INSPECTED AND THEY ARE DEMANDING I DO IT AGAIN AT MY EXPENSE BECAUSE THEY THREW AWAY THE REPORT! THE REPORT I PAID FOR AND NEVER RECEIVED A COPY OF. WHILE IN MOTION, THE ENGINE IN MY VEHICLE FAILED AND THE CAR IS NO LONGER OPERABLE. MY ENGINE HAS FAILED AND THE CAUSE OF THE DAMAGE SEEMS TO BE DIRECTLY RELATED TO THE DEFECTS LISTED IN MANUFACTURERS "PRODUCT IMPROVEMENT CAMPAIGN" DOCUMENT NUMBER PI202B AND MORE RECENTLY 20V750. THE DOCUMENT STATES KIA MOTORS AMERICA, INC. IS CONDUCTING AN IMPORTANT PRODUCT IMPROVEMENT CAMPAIGN TO PERFORM A SOFTWARE UPDATE ON 2014-2016 MY SOUL VEHICLES EQUIPPED WITH 2.0L GASOLINE DIRECT INJECTION ('GDI') ENGINES TO PROTECT THE ENGINE FROM EXCESSIVE CONNECTING ROD BEARING DAMAGE. THE DOCUMENT ALSO STATES THAT KIA WILL ALSO EXTEND THE WARRANTY COVERAGE FOR THE ENGINE SUB-ASSEMBLY TO 10 YEARS STARTING FROM THE DATE OF FIRST SERVICE OR 120,000 MILES. (REFERENCE: HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2020/MC-10179254-0001.PDF). - EMPHASIS ON THE WORDS "TO PROTECT THE ENGINE FROM EXCESSIVE CONNECTING ROD BEARING DAMAGE" MEANING THE MANUFACTURER IS AWARE OF THE POTENTIAL AND PROBABILITY OF BEARING DAMAGE IN EXISTING VEHICLES. THIS CAMPAIGN IS AN ATTEMPT TO PREVENT THE DAMAGE BUT IN MY CASE THE DAMAGE ALREADY OCCURRED. I HAVE CONTACTED MY DEALERSHIP AND PAID FOR A DIAGNOSTIC FEE BUT THEY ARE DENYING THE CLAIM DUE TO "A LOSS OF OIL PRESSURE, AND THE PRESENCE OF METAL IN MY OIL" 3 BOTH OF THESE ISSUES ARE CLEARLY DUE TO WHAT IS MENTIONED IN DOCUMENT PI202B AS "EXCESSIVE CONNECTING ROD BEARING DAMAGE." THE BEARINGS FAILED (WHICH RETAIN OIL), OBVIOUSLY RESULTING IN A SUDDEN LOSS OF OIL PRESSURE AND THE METAL FROM THOSE FAILED BEARINGS MIXED WITH THE OIL.
Engine, Feb 2, 2021
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE LOSS MOTIVE POWER AND HESITATED TO ACCELERATOR ABOVE 50 MPH. THE VEHICLE WAS TAKEN TO KIA COUNTRY OF CHARLESTON (2361 SAVANNAH HWY, CHARLESTON, SC 29414 (843) 573-2300) WHERE IT WAS DIAGNOSED THAT THE VEHICLE HAD OIL CONSUMPTION FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MANAGED TO DRIVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED A SECOND TIME AND DETERMINED THAT THE CATALYTIC CONVERTER FAILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 175,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Engine, Jan 28, 2021
I HAD THE RECALL PERFORMED FOR THE ENGINE FIRE ISSUE IN LATE 2019/EARLY2020 THEN ABOUT JANURARY 20, 2020 MY CAR BROKE DOWN WITH A FAILED CATALYTIC CONVERTER WHICH WAS AN ISSUE FOR THE RECALL. ONE YEAR LATER MY CATALYTIC CONVERTER HAS FAILED AGAIN! I DON'T THINK THE "FIX" FOR THE RECALL WORKED! IF THESE CARS ARE BURNING UP THE CATALYTIC CONVERTERS STILL, THERE NEEDS TO BE A OTHER RECALL TO HAVE THEM FIXED PROPERLY.
Engine, Jan 27, 2021
I AM RECEIVING A P0420 ODBII CODE. I SEE THAT AN ISSUE WITH CATALYTIC CONVERTERS HAS BEEN REPORTED. THE CHECK ENGINE LIGHT CAME ON WHILE DRIVING.
Engine, Jan 27, 2021
DRIVING 70 ON INTERSTATE, SUDDEN TAPPING FROM ENGINE, PULLED INTO SERVICE STATION NO OIL IN VEHICLE, DESPITE BEING WELL MAINTAINED AND NO PRIOR ISSUES. HAD VEHICLE TOWED , AUTO SHOP SAID IT IS A VENT ROD CONNECTOR, KIA HAS A RECALL COMING LATE JANUARY.
Engine, Jan 27, 2021
THE 2014 SOUL HAS LESS THAN 100K MILES ON IT, BUT WHEN MY DAUGHTER TRAVELED HOME, THANKSGIVING 2020, RIGHT AS SHE PULLED INTO OUR PARKING SPOT, BOTH THE CHECK ENGINE LIGHT AND OIL LIGHT CAME ON. SHE HAD JUST HAD THE SOFTWARE UPDATE TO MOVE THE CAR INTO LIMP HOME MODE IF THERE WAS ENGINE PROBLEMS, AND SURE ENOUGH, WHEN SHE WENT TO DRIVE THE CAR THE NEXT MORNING, THE CAR WAS IN LIMP HOME MODE. TOOK IT TO THE NEAREST KIA DEALERSHIP WHERE THEY INDICATED THAT THERE WAS KNOCKING NOISES COMING FROM THE ENGINE WITH A CODE P1326 AND THAT THE ENGINE LONG BLOCK NEEDED TO BE REPLACED. IT IS COMPLETELY UNDRIVEABLE. I HAVE BEEN WAITING TO FIND OUT IF HER ENGINE IS ONE THAT IS BEING RECALLED BY KIA BUT IF IT IS NOT IT SHOULD BE.
Engine, Jan 27, 2021
HAVE BURNT 5 QUARTS OF OIL IN THE LAST 30 DAYS DURING NORMAL USE. OIL LIGHT HAS NEVER COME ON TO INDICATE LOW OIL
Engine, Jan 27, 2021
THE OIL WARNING LIGHT FLASHED ON AND OF MOSTLY AT INTERSECTIONS. WE TOOK IT IN FOR SERVICE. THERE WAS COOLANT/WATER IN THE OIL. ALSO, THEY SAID IT HAD EXTREMELY LOW OIL PRESSURE AT IDLE. THE REPAIR SHOP STATED THAT THERE WAS A POSSIBILITY THE CAR COULD CATCH ON FIRE AND ALSO THE POSSIBILITY OF ENGINE FAILURE.
Engine, Jan 27, 2021
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED WHILE DRIVING 60 MPH, WHEN SHE HEARD AN ABNORMAL NOISE AND THE VEHICLE BEGAN TO STALL. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE TO HER RESIDENCE. THE CONTACT STATED WHILE INSPECTING UNDER THE HOOD, SHE STATED THERE WAS NO OIL ON THE DIPSTICK. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER UNIVERSITY KIA OF DURHAM (5105 DURHAM-CHAPEL HILL BLVD, DURHAM, NC 27707, (919) 842-5103) WHERE IT WAS DIAGNOSED WITH NEEDING THE ENGINE TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 124,496.
Engine, Jan 26, 2021
THREE WEEKS AFTER I GOT A OIL CHANGE I HAD TO TAKE IT BACK TO THE DEALERSHIP SO THEY CAN PUT MORE OIL IN MY CAR AND ASSESS THE SITUATION. MY CAR WAS PUT ON THE MACHINE AND THE MECHANIC SAID ALL I NEEDED WAS OIL EVERYTHING LOOKS GOOD I GOT A PRINT OUT OF WHAT THEY LOOK AT AND EVERYTHING LOOK GOOD. A FEW MONTHS LATER I COULDN'T ACCELERATE WHEN I WAS DRIVING TO WORK IN MY LOW OIL INDICATOR APPEARED ON THE MESSAGE BOARD SO I TOOK IT TO KIA TO HAVE THEM TAKE ANOTHER LOOK AT IT THIS TIME THEY SAID I HAVE SLUDGE BUILDUP IN MY ENGINE AND THERE'S NOTHING THEY CAN DO AT THIS ABOUT THE THIRD TIME I TOOK HER TO KEEP AN ON A PREVIOUS TIMES THEY DID NOT TELL ME ANYTHING ABOUT ANY SLIDES OR ANYTHING WAS WRONG WITH MY ENGINE.
Engine, Jan 20, 2021
2014 KIA SOUL PLUS WITH 106,000 MILES. REGULAR SERVICE AND MAINTENANCE PROVIDED BY THE LOCAL KIA DEALER WITH NO PREVIOUS ISSUES AND ALL RECALLS ADDRESSED. I WAS DRIVING TO A JOB LOCATION AND WAS ABOUT 45 MILES FROM HOME GOING 70 MPH ON A FOUR LANE HIGHWAY. ENGINE STARTED CLICKING AND SHORTLY THEREAFTER THREW A ROD. I WAS ABLE TO SAFELY PULL TO THE SIDE OF THE ROAD AND CALL ROADSIDE ASSISTANCE. I WAS TOWED THE 40+ MILES TO THE DEALER WITH EXCESS MILEAGE COSTS. DEALER HAS QUOTED ENGINE REPLACEMENT AT ~$7,000 WITH AN OPTION TO SELL TO THE DEALER AT A SALVAGE PRICE OF $350. I SUSPECT THE ROD BEARING ISSUE THAT MANY OTHER KIA SOUL OWNERS HAVE SUFFERED.
Engine, Jan 18, 2021
I HAVE HAD TO REPLACE MY CATALYTIC CONVERTER TWICE WITHIN THE LAST YEAR DUE TO ENGINE FAILURE WHICH IS CAUSING THE CATALYTIC CONVERTER TO BECOME CLOGGED. THE SECOND TIME THIS HAPPENED, I WAS DRIVING ON THE FREEWAY AND MY VEHICLE BEGAN TO LOSE POWER ON AN UPHILL PORTION OF A BRIDGE. THE VEHICLE THEN STALLED, FORCING ME TO PULL OVER ON A NARROW SHOULDER. AFTER BEING TOWED TO SAFETY BY THE CHP, I HAD THE VEHICLE TOWED TO MY MECHANIC WHO INFORMED ME THAT THE ENGINE IS BURNING HUGE AMOUNTS OF OIL WHICH IN TURN IS CAUSING THE CATALYTIC CONVERTER TO BECOME CLOGGED. MY MECHANIC INFORMED ME THAT I WOULD NEED TO REPLACE THE ENGINE TO SOLVE THE UNDERLYING PROBLEM, AS THERE IS CLEARLY ENGINE DAMAGE CAUSING THE EXHAUST TO CONTAIN LARGE AMOUNTS OF SOOT AND UNBURNED OIL. I HAVE MAINTAINED THIS VEHICLE FASTIDIOUSLY, AND THE VEHICLE HAS JUST UNDER 150,000 MILES ON THE ODOMETER.
Engine, Jan 15, 2021
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE WOULD STALL AT VARIOUS SPEEDS. THE CONTACT STATED SHE HAD TO WAIT APPROXIMATELY A MINUTE BEFORE REGAINING NORMAL FUNCTIONALITY. THE INSTRUMENT PANEL WOULD DISPLAY D FOR DRIVE FOR A MOMENT HOWEVER, THE DRIVE INDICATOR WOULD SUDDENLY DISAPPEAR AS THE VEHICLE STALLED. THE DRIVE DISPLAY WOULD RETURN ONCE THE VEHICLE REGAINED FUNCTION. THE CONTACT STATED THE VEHICLE MADE AN EXCESSIVE RATTLING OR BANGING SOUND WHEN STARTING THE VEHICLE. THE CONTACT STATED THAT OIL HAD TO BE ADDED TO THE VEHICLE APPROXIMATELY EVERY TWO WEEKS. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO REPAIRED THE CATALYTIC CONVERTER TWICE. THE MECHANIC STATED THAT THE PRESSURE FROM ONE OF THE CYLINDERS WITHIN THE VEHICLE WAS CAUSING OIL TO LEAK INTERNALLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Power train, Engine, Jan 12, 2021
I WAS APPROXIMATELY DRIVING 65 MPH WHEN SUDDENLY THE MOTOR DEVELOPED A TICKING NOISE. THEN SUDDENLY TURNED INTO A KNOCKING/CLATTERING NOISE. MY OIL LIGHT ILLUMINATED AS WELL AS MY ENGINE LIGHT. I THEN PROCEEDED DOWN THE HIGH WAY TO THE NEXT EXIT TO PULL OFF AND CHECK MY OIL. BEFORE I MADE IT TO MY EXIT. THE MOTOR HAD LOSS OF POWER. WHEN I'D TRY TO ACCELERATE, IT WOULD BOG DOWN. RIGHT AS I WAS ABOUT TO TAKE A TURN ONTO MY EXIT THE MOTOR STOPPED AND DIED SO I COASTED AS FAR AS A COULD AND HAD TO PUSH IT OUT OF THE ROAD. WHEN I EXAMINED MY OIL IT WAS METALLIC. MY VEHICLE ONLY HAS 80,000 MILES ON IT. WITH ABOUT 1500 MILES ON MY OIL CHANGE.(5-20W FULL SYNTHETIC).
Wheels, Engine, Jan 11, 2021
I WAS DRIVING WITH MY CHILD IN THE CAR OUT OF TOWN, WHEN THEY WHEELS LOCKED UP AND THE ENGINE MADE A HORRIBLE SOUND AND DIED. I HAD TO WALK TO A CAR RENTAL PLACE TO RENT. CAR. I HAD MY CAR TOWED TO A LOCAL REPAIR SHOP. I GOT HOME AND THE NEXT DAY THE MECHANIC CALLED AND SAID I WOULD NEED A NEW ENGINE THAT IT BLEW A HEAD GASKET VALVE. HE RECOMMENDED CONTACTING KIA AS THERE HAVE BEEN RECALLS ON THIS CAR FOR THIS PROBLEM. I IMMEDIATELY CONTACTED KIA AND THEY SAID THERE WAS A RECALL ON MY CAR AND THEY WOULD PAY TO HAVE IT TOWED TO A LOCAL KIA DEALERSHIP. IT IS STILL A GOOD TWO HOURS FROM WHERE I LIVE. BUT THEY ASSURED ME IF WOULD BE COVERED AS THE ISSUE IT WITH HEAD GASKETS. IT IS RECAL NUMBER 2002B. THE DEALERSHIP CONTACTED ME AND SAID IT ISN'T COVERED. I ASKED WHY AND THE SERVICE ADVISOR, JUSTIN STATED THE RECALL HAD NOTHING TO DO WITH IT. NO TOLD HIM WHAT KIA HEADQUARTERS TOLD ME. HE STATED HE WOULD PRINT OFF THE RECALL AND SPEAK WITH HIS MANAGER AND GET BACK WITH ME. THE CAR HAS 124,000 MILES ON IT. I HAVE DONE STRICK MAINTENANCE. AS A MATTER OF FACT I JUST HAD THE OIL CHANGED. MY BIGGEST CONCERN IS THE SAFETY OF MYSELF AND MY DAUGHTER WHEN THE WHEELS LOCKED UP. HAD I NEED ON THE INTERSTATE I DON'T KNOW HOW WE WOULD HAVE AVOIDED AN ACCIDENT. LUCKILY I HAD TAKEN BACK ROADS HOME AND WAS ENTERING A SMALL TOWN OF WINDER AND WAS ONLY DOING 25 MILES AN HOUR AT THE TIME. NO WARNING LIGHTS WERE ON AT ALL. AFTER THE ENGINE FAILED THE OIL PAN LIGHT CAME ON AND WAS INTERMITTENTLY GOING ON AND OFF.
Engine, Jan 11, 2021
DECEMBER 2020 WHILE DRIVING ON THE FREEWAY MY 2014 KIA SOUL STARTED STALLING AND THREATENING TO LOSE POWER, AND THEN, WITHOUT WARNING THE ENGINE LIGHT APPEARED. MY CAR JERKED AND THREATENED TO TURN OFF-ACCELERATION WAS DECREASED-IT WAS VERY ALARMING AND VERY SUDDEN. THE ENGINE LIGHT STAYED ON FOR A FEW SECONDS THEN IT STARTED FLASHING OFF AND ON. I TOOK MY SOUL TO A NEARBY MECHANIC AND WAS INFORMED THAT I NEEDED MOTOR. IN SEPTEMBER 2020 THE SAME THING HAPPENED, MY KIA SOUL STARTED STALLING AND JERKING, ENGINE LIGHT CAME ON, I HAD DECREASED ACCELERATION-STARTED LOSING POWER. I WAS CLOSE TO A KIA DEALERSHIP SERVICE CENTER, AT THAT TIME, AND KIA DIAGNOSED MY KIA SOUL-AND PER THE INVOICE THERE WAS A 'CYLINDER 3 MISFIRE DETECTED. CYLINDER 3 COIL HAS OPEN CIRCUIT'. I PAID $500.00+ IN REPAIRS. THREE MONTHS LATER DECEMBER 2020-SAME SYMPTOMS BUT WORSE, AND NOW THERE IS A MUCH LARGER PROBLEM. I REACHED OUT TO THE KIA DEALERSHIP WHO PERFORMED THE REPAIR IN SEPTEMBER 2020, AND INFORMED THEM OF THE PROBLEM, AND SHARED WHAT THE MECHANIC INFORMED ME OF, AND WAS TOLD TO BRING IT IN FOR A DIAGNOSIS WHICH WOULD COST APPROXIMATELY $200.00, SO THAT THE KIA SERVICE CENTER COULD DETERMINE WHETHER OR NOT MY SOUL NEEDED A MOTOR. I'M SORRY, BUT I JUST PAID $500.00+ FOR REPAIRS IN SEPTEMBER 2020, AND I HAD TO PAY $79.00+, TO THE MECHANIC WHO DIAGNOSED MY SOUL, I DID NOT, AND STILL DO NOT, HAVE $200.00 EXTRA DOLLARS FOR KIA TO RUN A DIAGNOSTIC AND GIVE ME THE SAME DIAGNOSIS. NOR DID I, OR DO I HAVE, THE EXTRA MONEY TO TOW MY SOUL TO KIA. I HAD ONE TOW, AND I MADE THE DECISION TO HAVE MY KIA SOUL TOWED TO MY RESIDENCE WHERE SHE SITS TODAY. SADLY IN THE COLD WEATHER, AND DURING A PANDEMIC, I HAVE TO SEEK A RIDE OR TAKE THE BUS TO AND FROM WORK, AND THE GROCERS ETC.. THIS IS NOT GOOD FOR ME OR MY FAMILY AT THIS TIME.