2014 Kia Soul
Problems, recalls and owner-reported issues
Engine is the leading concern among 902 owner complaints filed for this model year. This is the 2nd highest complaint count among 16 Soul model years with reports.
Of the 2014 reports, 34 involved a crash and 69 involved a fire. 30 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontalFeb 18, 2022
Kia Motors America (Kia) is recalling certain 2014 Soul vehicles. The front air bags may not deploy during a crash if the Air Bag Control Unit (ACU) loses communication with the front impact sensors.
Front air bags that do not deploy as intended can increase the risk of injury in a crash.
Dealers will update the ACU software, free of charge. Owner notification letters were mailed April 4, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC229.
Campaign 22V096000 on NHTSA.gov
EngineDec 2, 2020
Kia Motors America (Kia) is recalling certain 2012-2013 Sorento, 2012-2015 Forte and Forte Koup, 2011-2013 Optima Hybrid, 2014-2015 Soul, and 2012 Sportage vehicles. An engine compartment fire can occur while driving.
An engine compartment fire increases the risk of injury.
Kia will notify owners, and dealers will inspect the engine compartment for fuel and/or engine oil leaks, perform an engine test and make any repairs, including engine replacement, as necessary, free of charge. In addition, Kia dealers will update the Knock Sensor Detection System (KSDS) software, free of charge. The recall began January 27, 2021. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC200.
Campaign 20V750000 on NHTSA.gov
EngineFeb 22, 2019
Kia Motors America (Kia) is recalling certain 2012-2016 Kia Soul vehicles equipped with 1.6L Gasoline Direct Injection (GDI) engines. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure.
Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire.
Kia will notify owners, and dealers will upgrade the Catalytic Overheating Protection Engine Control Unit logic to prevent overheating of the catalytic converter. In addition, the catalytic converter will also be replaced if it has been damaged. Depending on the extent of any damage, the engine may also be replaced, free of charge. The recall began April 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC176.
Campaign 19V120000 on NHTSA.gov
SteeringSep 29, 2017
Kia Motors America (Kia) is recalling certain 2014-2016 Soul and Soul EV vehicles. The pinion plug may allow the pinion gear to separate from the steering gear assembly.
If the pinion gear separates, steering will be lost, increasing the risk of a crash.
Kia will notify owners, and dealers will inspect and secure the pinion plug or replace the steering gear assembly, as necessary, free of charge. The recall began November 16, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC155. Note: This recall supersedes campaigns 14V-332 and 15V-736. Vehicles previously remedied under those numbers are being recalled again under this campaign.
Campaign 17V608000 on NHTSA.gov
Vehicle speed control, accelerator pedalMar 2, 2015
Kia Motors America (Kia) is recalling certain model year 2014-2015 Soul and Soul electric vehicles manufactured July 21, 2013, to January 8, 2015. A section of the accelerator pedal may bend and fracture.
If the vehicle has a bent or broken accelerator pedal, the driver may have difficulty accelerating the vehicle, increasing the risk of a crash.
Kia will notify owners, and dealers will add a supporting rubber underneath the pedal stopper, free of charge. The recall began on March 24, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC116.
Campaign 15V123000 on NHTSA.gov
Representative owner complaints: engine
590 reports, newest first. Show all
Engine, Nov 15, 2019
I WAS DRINK TO WORK GOING 30 MPH WHEN THE OIL LIGHT CAME ON AND I CHECKED IT OUT AND THERE WAS NO OIL IN IT. DEALER WAS NOT CALLED, BUT I GET OIL CHANGES REGULARLY AND I'M SCHOOLED THERE'S NO OIL IN MY CAR.
Engine, Nov 6, 2019
WHILE DRIVING MY 2014 KIA SOUL ON A COUNTRY ROAD, WITHOUT WARNING, A KNOCKING SOUND BEGAN. I PULLED OVER AND CALLED MY HUSBAND, WHO PROMPTED ME TO CHECK THE OIL. I HAD NEVER MISSED AN OIL CHANGE, THERE WERE NO LEAKS, NO SMOKING AND EVERYTHING WAS TIGHT AND CLEAN. I WAS SHOCKED TO FIND THERE WAS NO OIL AT ALL. THE OIL LIGHT HAD NEVER COME ON. I CALLED THE DEALERSHIP AND THEY PROMPTED ME TO ADD OIL AND BRING IT IN IMMEDIATELY. IT DIED NEAR THE CORNER OF THE DEALERSHIP AND WAS PUSHED INTO THE SERVICE CENTER WHERE I WAS TOLD IT NEEDED A NEW ENGINE.
Engine, Nov 5, 2019
DRIVING DOWN THE HIGHWAY WHEN OIL LIGHT STARTED FLICKERING OUT OF NOWHERE. I EXITED THE NEXT EXIT ABOUT A 1/4 MILE.TURNED DOWN A STREET AND WENT OVER A SPEED BUMP AND CAR DIED. SO TRIED TO START UP NOTHING HAPPENS. . NEXT DAY TOWED IT TO DEALER THEY SAID THEY RESET BATTERY AND STARTED UP THE ENGINE WAS KNOCKING SOUNDED LIKE A BROKEN CONNECTING ROD WHICH IS AN ISSUE WITH ALL KIAS. HE SAID THE ENGINES CONNECTING RODS ARE BREAKING AND PUNCTURING THE ENGINES CAUSING FIRES. I TOLD HIM I JUST GOT A OIL CHANGE 3200 MILES AGO AND CHECKED IT LAST WEEK CAUSE I JUST GOT MARRIED AND TRAVELED OUT OF TOWN. THE DEALERS WONT TOUCH IT NOW FOR RECALL BECAUSE IT'S A 2.0 LITER SO NOW I HAVE A CAR THAT I PAY FOR THAT DOESNT RUN. I PICK MY CHILDREN UP IN THIS VEHICLE AND THEY COULD HAVE BEEN INJURED IS THE SCARY PART.
Engine, Fuel/propulsion system, Oct 31, 2019
VEHICLE RENDERED INOPERABLE DUE TO A THROWN ROD. ENGINE CONNECTING ROD FAILURE. VEHICLE WAS IN MOTION AT APPROXIMATELY 55 MPH AND WITHOUT WARNING POPPED AND FAILED. THE VEHICLE WOULDN'T RUN CORRECTLY AFTERWARD AND REQUIRED A TOW.
Engine, Oct 31, 2019, fire
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING APPROXIMATELY 55 MPH, FLAMES WERE PRESENT UNDER THE HOOD OF THE VEHICLE. AFTER STOPPING THE VEHICLE, THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND EXTINGUISHED THE FLAMES. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. A FIRE REPORT AND A POLICE REPORT WERE FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.
Engine, Oct 30, 2019
WE CHANGE OUR OIL REGULARLY WITH THE SAME SHOP FOR YEARS. WE NOTICED THE OIL LIGHT STARTED APPEARING FASTER THAN USUAL AND WELL UNDER THE 3000 MILE STICKER. WE HAD TO CHANGE THE OIL 3 TIMES IN ONE MONTH. THE SECOND TIME WE ASKED THEM TO CHECK FOR LEAKS OR FILTER. THEY SAID THERE WAS NO LEAK AND FILTER WAS CLEAN. WE TOOK UT TO AN AUTO SHOP AND WAS TOLD IT WAS THE ENGINE. SPECIFICALLY THE PISTON AND HE RECOMMENDED A WHILE NEW ENGINE. WAS COMPLETELY SHOCKED. WE JUST HAD THE CAR INSPECTED LAST MONTH WITH NO PROBLEMS. PLEASE HELP IF POSSIBLE. WE HAVE AN APPOINTMENT WITH THE DEALERSHIP TOMORROW AND BOUGHT VEHICLE 3 AND A HALF YEARS AGO. WE ARE WORRIED THEY WON'T FIX IT. IT ONLY HAS 92225 MILES ON IT.
Engine, Oct 30, 2019
NO INCIDENT YET, BUT VEHICLE BURNS AT LEAST A QUART OF OIL PER WEEK. THE CAR HAS JUST OVER 80,000 MILES.
Engine, Oct 28, 2019
I GET REGULAR OIL CHANGES ON MY CAR. HAD ONE DONE 30 DAYS AGO. FOUND OUT THIS MORNING THE CAR WAS WITHOUT OIL BUT SHOWED NO SIGNS OF A LEAK, FUMES, BURNING OF OIL. NOTHING!!! WAS DOING 55 MPH ON THE HIGHWAY WHEN IT SIMPLY DIED. THE GAS PEDDLE TIGHTENED UP AND THE CAR TURNED OFF. NO WARNING LIGHTS. UPON STARTING IT I NOTICED A BASEBALL CARD IN THE WHEEL OF A BIKE NOISE. I THOUGHT MY BELT WAS GOING BAD. NOT THE CASE. AFTER STALLING OUT ON THE HIGHWAY I HAD TO HAVE IT TOWED TO A SHOP. THEY DIAGNOSED THAT THERE IS A DESTROYED BEARING IN THE ENGINE DUE TO IT LOOSING ALL OF ITS OIL. THEY TOLD ME THAT A FIRE COULD HAVE HAPPENED DUE TO THIS ISSUE. THEY HAVE INFORMED ME I NEED A NEW ENGINE AND THE CAR IS NOT DRIVE-ABLE. I JUST BOUGHT IT 7 MONTHS AGO. THE WARRANTY IS UP. AND I'M GOING TO MAKE PAYMENTS ON A CAR I CAN'T DRIVE. 2014 KIA SOUL WITH A 2.0 ENGINE.
Engine, Oct 28, 2019
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING 15 MPH, THE VEHICLE HESITATED AND STALLED IN THE MIDDLE OF THE ROAD. MULTIPLE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS ABLE TO RESTART, BUT THE FAILURE RECURRED WHILE DRIVING HOME. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS AN INTERNAL ENGINE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED BY A DEALER. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 65,000.
Engine, Oct 24, 2019
I JUST PURCHASED A 2014 KIA SOUL EXCLAIM AND IT IS IN PERFECT CONDITION UNTIL I STARTED HEARING KNOCKING NOISE COMING OUT OF THE ENGINE. I PULLED ON THE SIDE OF THE ROAD AND CALLED TOWING COMPANY TO GET IT TOWED TO CLOSET KIA DEALERSHIP, I WAS TOLD IT WASN'T UNDER A RECALL AND THAT THE OTHER KIA SOUL(BASE) IS THE ONE UNDER THE RECALL. WHICH I HAVE TO PAY AROUND 10K TO GET IT FIXED! WITH A NEW ENGINE. CAR IS WELL TAKEN CARE OF AND THAT ISSUE JUST CAME OUT FROM NOWHERE. I STRONGLY BELIEVE THAT NHTSA RECALL CAMPAIGN NUMBER 19V120000(ENGINE) CATALYTIC CONVERTER TEMPERATURE SHOULD BE APPLIED TO THE 2014 KIA SOUL PLUS.
Engine, Oct 23, 2019, fire
TL* THE CONTACT OWNED A 2014 KIA SOUL. WHILE DRIVING 70 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND BLACK SMOKE APPEARED UNDER THE HOOD. THE VEHICLE CAUGHT FIRE. THE CONTACT WAS NOT SURE IF POLICE AND/OR FIRE REPORTS WERE FILED. THERE WERE NO INJURIES. THE LOCAL FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE VEHICLE WAS TOWED TO A LOCAL TOW YARD WHERE IT WAS CONSIDERED A TOTAL LOSS. THE VEHICLE WAS CURRENTLY BEING TOWED TO THE INSURANCE COMPANY LOT FOR DIAGNOSTIC TESTING. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000.
Electrical system, Other or unspecified, Engine, Oct 22, 2019
I OWN A 2014 KIA SOUL + MODEL. TODAY WHILE I WAS DRIVING AROUND 35 MPH DOWN A LOCAL CITY STREET, I STARTED TO LOSE POWER IN TRAFFIC. I THOUGHT I HAD SOME BAD GAS OR SOMETHING. ABOUT A MINUTE OR TWO LATER, THE OIL LIGHT ILLUMINATED. I GOT A LITTLE NERVOUS WHILE DRIVING, SO I THREW ON MY HAZARD LIGHTS. I WAS ABOUT A 1/4 MILE FROM THE NEAREST SERVICE STATION (THE CLOSEST PLACE TO EVALUATE THE SITUATION). I PROCEEDED CAUTIOUSLY, DRIVING AROUND 15 MPH, TO THE SERVICE STATION WHEN I STARTED TO HEAR A TAPPING SOUND. I BECAME OVERLY CONCERNED THEN. I MADE IT TO THE SERVICE STATION, POPPED THE HOOD, AND CHECKED THE DIP STICK. THE OIL APPEARED TO BE AT THE PROPER LEVEL. JUST TO BE ON THE SAFE SIDE, I PURCHASED A QUART OF OIL AND POURED HALF OF THE QUART INTO THE CAR. I GOT BACK INTO THE CAR AND STARTED IT UP. IT WAS STILL TAPPING. I WAS LOCATED ABOUT A MILE AND A HALF FROM KIA ATLANTA SOUTH. SO I DECIDED TO TRY TO DRIVE TO THE DEALERSHIP. UPON PULLING OUT OF THE SERVICE STATION'S PARKING LOT, MY CAR STALLED THEN SHUT DOWN. THE BATTERY LIGHT AND OTHER SERVICE LIGHTS POPPED ON. I COASTED YOU THE SIDE OF THE ROAD AND CALLED ROADSIDE ASSISTANT. MY KIA SOUL HAS APPROXIMATELY 75,553 MILES ON IT. I GET MY OIL CHANGED REGULARLY. I WAS CONFUSED AS TO WHY MY CAR WAS MALFUNCTIONING LIKE THIS. THERE NO SIGNS OF SMOKE OR ANYTHING. MY CAR JUST STOPPED. I HAD TO WAIT 2.5 HOURS ON A TOW TRUCK. THE GUY TOWED MY CAR TO KIA ATLANTA SOUTH IN JONESBORO, GEORGIA. THE SERVICE DEPARTMENT WAS CLOSED. I HAVE TO WAIT UNTIL IN THE MORNING TO FIND OUT WHAT'S GOING ON. WHILE WAITING FOR THE TOWED, I DISCOVERED THAT THERE WERE MANY CASES SIMILAR TO MY CURRENT SITUATION. IT'S STRANGE THAT THERE ARE MANY OTHERS FEELING MY PAIN. NOW, I'M AWAITING ON THE DEALERSHIP'S VERDICT.
Engine, Oct 21, 2019
THE ENGINE DIED WITH NO WARNING ON THE HIGHWAY. HAD TO BE TOWED TO MECHANIC, WHERE THEY FOUND THERE WAS NO OIL IN THE ENGINE, BUT NO OIL LEAK. MUST NOW REPLACE ENTIRE ENGINE OR BUY A NEW CAR. CAR HAS HAD REGULAR OIL CHANGES (DIED ON A THURSDAY, NEXT OIL CHANGE HAD BEEN SCHEDULED FOR SATURDAY) AND AN EXTRA QUART OF OIL WAS ADDED 2 WEEKS PRIOR TO ENGINE FAILURE DUE TO LOW OIL LEVELS (WE CHALKED THIS UP TO EXTRA DRIVING FOR VACATION). MECHANIC FOUND NO LEAK AT PREVIOUS OIL CHANGES. AS STATED BY OTHER OWNERS WITH THIS PROBLEM, IT SEEMS LIKE SOMETHING IN THE ENGINE IS MALFUNCTIONING CAUSING OIL TO BURN OFF AND THE ENGINE TO OVERHEAT AND DIE. THE CAR WAS VERY HOT/BURN SMELLING WHEN I GOT IT OFF THE ROAD, TO THE POINT WHERE I WAS AFRAID TO SIT IN IT FOR FEAR OF EXPLOSION. MY MECHANIC AGREES THIS IS A KIA MALFUNCTION AND HAS AGREED TO KEEP MY ENGINE IN STORAGE FOR FURTHER CLAIM INVESTIGATION. AS KIA HAS A HISTORY OR CATCHING FIRE, I BELIEVE THIS ISSUE IS WORTHY OF AN INVESTIGATION AND RECALL. PLEASE HELP!
Engine, Oct 21, 2019
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE AND CHECK OIL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT ABLE TO RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC. ROYAL KIA OF TUCSON (4333 E SPEEDWAY BLVD, TUCSON, AZ 85712, (520) 477-0569) WAS CONTACTED AND STATED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Engine, Oct 18, 2019
EVERY TIME I START MY CAR, THERE IS A LOUD KNOCKING SOUND COMING FROM THE ENGINE. THERE IS ALSO AN OIL LEAK, AND MY OIL LIGHT CAME ON 3,000 MILES BEFORE I WAS DUE FOR AN OIL CHANGE. THE KNOCKING WILL SUBSIDE, BUT COME BACK IN SPURTS AS I AM DRIVING.
Power train, Engine, Oct 17, 2019
MY KIA SOUL IS HAVING IDENTICAL ISSUES TO NHTSA CAMPAIGN NUMBER 19V120000WHICH LED TO RECALL SC176 BY KIA WHICH ONLY COVERED THE 1.6L MODELS, NOT THE 2.0L WHICH IS THE VEHICLE I DRIVE. I EXPERIENCED A LOSS OF POWER AND LOUD KNOCKING TYPE SOUND WHILE DRIVING. I WAS TRAVELING APPROXIMATELY 30-35 M/H ON A CITY STREET. I DID NOT NOTICE A CHECK ENGINE OR OIL LIGHT DURING THIS EVENT. I CHECKED MY OIL LEVEL AND I HAD NO OIL SHOWING ON THE DIP STICK. I FILLED THE OIL RESERVOIR WITH THE CORRECT OIL TYPE AND DROVE HOME LESS THAN A MILE. THE VEHICLE WOULD NOT ACCELERATE AS NORMAL. NO SMOKE WAS NOTICED COMING FROM THE ENGINE. I CONTACTED KIA CUSTOMER SERVICE AND WAS GIVEN A CASE NUMBER (13392784), AND DIRECTED TO BRING THE VEHICLE INTO THE DEALERSHIP FOR A DIAGNOSTICS CHECK. A SIMILAR INCIDENT OCCURRED ONE OTHER TIME WHERE THE ENGINE AGAIN BURNED ALL OF THE OIL, WITH NO SIGNS OF A LEAK ON WITH THE ENGINE OF THE GROUND WHERE THE CAR IS PARKED. THE OIL HAS BEEN MONITORED REGULARLY SINCE THIS FIRST INCIDENT. THE OIL HAS BEEN CHANGED ON SEVERAL OCCASIONS AND NO OIL LEAKS HAS BEEN NOTICED. FROM MY RESEARCH INTO THIS ISSUE THESE SYMPTOMS LINE UP WITH WHAT THE AFFECTED VEHICLES EXPERIENCED BEFORE THEY WERE RECALLED. THE LOSS OF POWER, ENGINE NOISE AND SHIFTING DIFFICULTIES FIRST OCCURRED ON OCTOBER 13, 2019. I ASKING THIS CASE BE LOOKED INTO AND SEE IF THE SCOPE OF THE RECALL DID NOT COVER ALL VEHICLES POTENTIALLY AT RISK. THE MILAGE IS APPROXIMATELY 74,000 MILES.
Engine, Oct 15, 2019
WHILE DRIVING OUR 2014 KIA SOUL PLUS ON A HIGHWAY THE CAR STARTED MAKING A LOUD TAPPING/KNOCKING SOUND. WITHIN A HALF MILE THE SOUND BECAME MUCH LOUDER AND WORSE. NO WARNING LIGHTS CAME ON. WE PULLED OFF AN EXIT. WE CHECKED THE OIL. NOTHING REGISTERED ON DIPSTICK. WE PUT 2 QUARTS IN AND IT REGISTERED. WHEN OIL CAP WAS REMOVED IT WAS STEAMING/SMOKING AND THERE WAS BURNT OIL ON CAP. AFTER RESTARTING THE ENGINE AND IDLING FOR A FEW MINUTES THE CHECK ENGINE LIGHT FINALLY CAME ON. IT WAS NOW AFTER 9:00PM SO NOTHING WAS OPEN. WE HAD TO SPEND THE NIGHT AS WE WERE STRANDED OUT OF STATE. THE NEXT MORNING WE GOT THE CAR TO THE NEAREST KIA DEALERSHIP. WE WERE TOLD THE ENGINE WAS BLOWN AND WE'D NEED A NEW ENGINE. IT WAS NO LONGER UNDER WARRANTY. THE CAR WAS ONLY 5 YEARS OLD AND HAD 68288 MILES ON IT. WE HAD NO GOOD CHOICE BUT TO PURCHASE A NEW CAR AND TRADE THE BLOWN ENGINE AS WE WERE STRANDED OUT OF STATE. (WE WERE QUOTED AROUND $6,000+ AND A COUPLE WEEKS FOR A NEW ENGINE.) THE ENGINE OIL HAD BEEN CHECKED AND TOPPED OFF BEFORE LEAVING ON THIS TRIP. WE PUT APPROXIMATELY 1,000 MILES ON THE CAR ON THIS TRIP. I HAVE RECEIPTS. OUR CARS 2.0 ENGINE WAS NOT PART OF THE RECENT RECALL. HOWEVER THAT IS EXACTLY WHAT HAPPENED TO OUR CAR AND SHOULD BE RECALLED. WE WERE VERY FRIGHTENED AND EXTREMELY FORTUNATE WE WERE ABLE TO PULL OFF THE HIGHWAY SAFELY AND THERE WAS NO ENGINE FIRE.
Power train, Service brakes, Engine, Oct 11, 2019
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HESITATED TO ACCELERATE, STALLED, AND A BURNING ODOR WAS NOTICED FROM THE ENGINE. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHILE ATTEMPTING TO STOP. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURES. THE BRAKES WERE REPLACED, BUT THE FAILURES CONTINUED AND EVENTUALLY THE ENGINE WOULD NO LONGER START. THE CAUSE OF THE ENGINE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED CASE NUMBER: 13377834. THE FAILURE MILEAGE WAS 20,000. THE VIN WAS UNKNOWN.
Engine, Sep 25, 2019
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE SHOOK WHILE ON A TRIP TO WORK. THE VEHICLE WAS TOWED TO YOUNGBLOOD KIA (3525 S CAMPBELL AVE, SPRINGFIELD, MO 65807, (417) 882-3838) WHERE THE CONTACT WAS INFORMED THAT SINCE THE VEHICLE WAS NOT MAINTAINED WELL AND NO ERROR CODES WERE FOUND, THEY WOULD NOT COVER THE RECALL REPAIR. THE DEALER WAS CONTACTED AGAIN AND STATED THAT THE SPARK PLUGS FAILED AND THE REPAIR WAS NOT COVERED UNDER THE RECALL. THE CONTACT RETRIEVED PAPERWORK WHO THEN STATED THAT THE BATTERY WAS DEAD. THE BATTERY WAS RECHARGED; HOWEVER, THE CATALYTIC CONVERTER WAS DAMAGED. THE VEHICLE WAS STILL AT THE DEALER AND HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS CALLED AND PROVIDED A CASE NUMBER. THE MANUFACTURER STATED THAT THEY WOULD SPEAK WITH THE DEALER AND REFER THE CASE TO A HIGHER UP OFFICIAL. THE CONTACT WAS INFORMED THAT SINCE THE WARRANTY EXPIRED UNDER THE ORIGINAL OWNER AND NO ERROR CODES WERE FOUND, THEY WOULD NOT COVER THE RECALL REPAIRS. THE FAILURE MILEAGE WAS 108,037.
Engine, Sep 20, 2019
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING 45 MPH, THE VEHICLE DECELERATED AND THE TEMPERATURE GAUGE INCREASED. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT TOOK THE VEHICLE TO BEV SMITH KIA (5655 US-1, FORT PIERCE, FL 34982, (772) 465-8589) ON APRIL 29, 2019 TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 116,488.
Vehicle speed control, Engine, Fuel/propulsion system, Sep 13, 2019
I TOOK THE CAR INTO KIA DEALERSHIP IN CAPE CORAL, FL. ENGINE LIGHT ON. THE CAR KEPT STALLING AND WOULD LOSE ALL POWER WHILE DRIVING. I WANTED SERVICE DONE ON IT AND ALL RECALLS FIXED. THEY FIXED RECALLS AND PUT A NEW CATALYTIC CONVERTER IN IT TO SOLVE THE ENGINE FROM STALLING AND LOSE POWER. THEY TOLD ME THE CAR WAS FIXED. I PICKED IT UP AND DROVE IT ON THE HWY AND IT STALLED AT 75MPH AND TOTALLY HAD NOTHING AND HAD TO MANEUVER THE CAR OFF THE HWY WITH MY GRAND KIDS IN THE CAR. I MANAGED TO GET IT STARTED TO GET IT HOME AND IT STALLED AGAIN AT ALL THE STOP SIGNS AND WAS ALMOST T-BONED FROM THE SIDE. IT HAPPENS WHEN THE CONVERTER HEATS UP AND THE FUEL IS NOT FEED INTO ENGINE RIGHT. IT WAS TOWED BACK TO KIA AND THEY TOLD ME THE ENGINE HAS METAL SHAVINGS IN THE OIL FROM THE CONVERT GETTING HOT. I CANT BELIEVE THEY LET ME DRIVE THIS CAR OFF THE LOT KNOWING THAT THERE IS A RECALL # SC176... I ALMOST GOT KILLED WITH MY FAMILY IN THE CAR. I SPOKE WITH CORPORATE AND THEY REFUSE TO HELP ME EVEN THOUGH THE RECALL EXISTS!! I WAS HUNG UP ON DURING THE CONVERSATION WITH A CONSUMER AFFAIRS MGR. NAMED KAYLA... SHE TOLD ME THE CAR IS OUT OF WARRANTY AND I WOULD HAVE TO PAY FOR A NEW ENGINE! RECALL# SC176!! I NEED HELP! THE CAR IS STILL AT THE DEALERSHIP SINCE MY FAMILY WAS IN THE CAR WHEN IT KEPT DYING ON THE ROAD AND WE ALMOST WAS KILLED OR IN A VERY SERIOUS ACCIDENT. KIA IS NOT HONORING SC176 EVEN THOUGH IT STATES ON MY INVOICE THAT THE CAR NEEDS A NEW ENGINE BECAUSE OF THE CONVERTER FAILURE. ITS PRINTED ON THE INVOICE WITH THE WORK THAT WAS DONE ON IT. ENGINE LIGHT IS STILL ACTIVE AND THE CAR SITS. I TOOK THE CAR INTO KIA TO SERVICE IT AND ALL THEY DID WAS THE OIL CHANGE W METAL....AND CONVERTER RECALL. BUT IT WAS TO LATE THE DAMAGE HAS BEEN DONE FROM THE RECALLS OVERHEATING. THEY SAY ITS NOT THROWING THE RIGHT CODE FOR A NEW ENGINE SO THEY WONT FIX IT. I TALKED TO 3 PEOPLE .
Engine, Sep 10, 2019
WHILE DRIVING ONTO INTERSTATE SOUL DID NOT WANT TO ACCELERATE, ENGINE REVVED BUT WAS NOT INCREASING SPEED, WHICH ALMOST CAUSED AN ACCIDENT. LOUD KNOCKING BEGAN, BUT WARNING NO LIGHTS WERE ON. VEHICLE WAS TOWED TO LOCAL MECHANIC, WHO DIAGNOSED ENGINE FAILURE. VEHICLE WAS THEN TOWED TO ENGINE REPAIR SHOP. KIA THEN ADVISED VEHICLE BE TOWED TO KIA DEALERSHIP. IN PROCESS OF GETTING TO DEALERSHIP.
Engine and engine cooling, Sep 10, 2019
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING APPROXIMATELY 45 MPH, THE EXHAUST SOUND SUDDENLY BECAME EXTREMELY LOUD AND THE VEHICLE BEGAN TO DECELERATE. THE VEHICLE WAS LATER TOWED TO ORANGE PARK KIA (6373 BLANDING BLVD, JACKSONVILLE, FL) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER HAD BLOWN FROM THE ENGINE MANIFOLD. THE CONTACT WAS INFORMED THAT BECAUSE NO FAILURE CODES WERE PRESENT TO IDENTIFY THE CAUSE OF THE FAILURE, THE VEHICLE WOULD NOT BE SERVICED PER NHTSA CAMPAIGN NUMBER: 19V12000 (ENGINE); ALTHOUGH, THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 120,000.
Engine, Sep 8, 2019
ENGINE TICKING LOUDLY AFTER 109,000 MILES. DEALERSHIP INFORMED ME ENGINE NEEDED TO BE REBUILT, HOWEVER, CAR WAS NO LONGER UNDER WARRANTY. DEALERSHIP QUOTED $6,000 TO REBUILD ENGINE WHICH AS THE CARS VALUE. THE TICKING BEGAN UNDER NORMAL DRIVING AND OIL CHANGES WERE PERFORMED IN A TIMELY MANNER.
Steering, Power train, Engine, Sep 6, 2019
I AM WRITING IN REGARDS TO A PREVIOUS COMPLAINT I FILED EARLIER. I WAS NEVER NOTIFIED BY THE KIA COMPANY ABOUT A RECENT RECALL ON 2014 KIA SOUL HATCHBACKS. THE RECALL FOR FAULTY CATALYTIC CONVERTERS WHICH CAN LEAD TO ENGINE DAMAGE IS WHAT IS STATED UNDER THE ADVISORY. WHEN MY KIA SOUL WAS LOOKED AT BY A LOCAL KIA DEALERSHIP IT WAS FOUND THAT THE ENGINE NEEDED TO BE REPLACED. THE REPAIRS FELL UNDER THE RECALL AT NO COST TO ME. I'M RELIEVED IT'S BEING TAKEN CARE OF, BUT DISAPPOINTED WITH KIA'S CUSTOMERS SERVICE. MY CONCERNS ARE ABOUT SAFETY. KIA NEEDS TO KNOW THAT THE KIA SOUL HATCHBACK + IS AFFECTED BY THE RECALL AND THEY NEED TO NOTIFY THEIR CUSTOMERS TO PREVENT WHAT HAPPENED TO ME.