2014 Kia Soul
Problems, recalls and owner-reported issues
Engine is the leading concern among 902 owner complaints filed for this model year. This is the 2nd highest complaint count among 16 Soul model years with reports.
Of the 2014 reports, 34 involved a crash and 69 involved a fire. 30 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontalFeb 18, 2022
Kia Motors America (Kia) is recalling certain 2014 Soul vehicles. The front air bags may not deploy during a crash if the Air Bag Control Unit (ACU) loses communication with the front impact sensors.
Front air bags that do not deploy as intended can increase the risk of injury in a crash.
Dealers will update the ACU software, free of charge. Owner notification letters were mailed April 4, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC229.
Campaign 22V096000 on NHTSA.gov
EngineDec 2, 2020
Kia Motors America (Kia) is recalling certain 2012-2013 Sorento, 2012-2015 Forte and Forte Koup, 2011-2013 Optima Hybrid, 2014-2015 Soul, and 2012 Sportage vehicles. An engine compartment fire can occur while driving.
An engine compartment fire increases the risk of injury.
Kia will notify owners, and dealers will inspect the engine compartment for fuel and/or engine oil leaks, perform an engine test and make any repairs, including engine replacement, as necessary, free of charge. In addition, Kia dealers will update the Knock Sensor Detection System (KSDS) software, free of charge. The recall began January 27, 2021. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC200.
Campaign 20V750000 on NHTSA.gov
EngineFeb 22, 2019
Kia Motors America (Kia) is recalling certain 2012-2016 Kia Soul vehicles equipped with 1.6L Gasoline Direct Injection (GDI) engines. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure.
Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire.
Kia will notify owners, and dealers will upgrade the Catalytic Overheating Protection Engine Control Unit logic to prevent overheating of the catalytic converter. In addition, the catalytic converter will also be replaced if it has been damaged. Depending on the extent of any damage, the engine may also be replaced, free of charge. The recall began April 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC176.
Campaign 19V120000 on NHTSA.gov
SteeringSep 29, 2017
Kia Motors America (Kia) is recalling certain 2014-2016 Soul and Soul EV vehicles. The pinion plug may allow the pinion gear to separate from the steering gear assembly.
If the pinion gear separates, steering will be lost, increasing the risk of a crash.
Kia will notify owners, and dealers will inspect and secure the pinion plug or replace the steering gear assembly, as necessary, free of charge. The recall began November 16, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC155. Note: This recall supersedes campaigns 14V-332 and 15V-736. Vehicles previously remedied under those numbers are being recalled again under this campaign.
Campaign 17V608000 on NHTSA.gov
Vehicle speed control, accelerator pedalMar 2, 2015
Kia Motors America (Kia) is recalling certain model year 2014-2015 Soul and Soul electric vehicles manufactured July 21, 2013, to January 8, 2015. A section of the accelerator pedal may bend and fracture.
If the vehicle has a bent or broken accelerator pedal, the driver may have difficulty accelerating the vehicle, increasing the risk of a crash.
Kia will notify owners, and dealers will add a supporting rubber underneath the pedal stopper, free of charge. The recall began on March 24, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC116.
Campaign 15V123000 on NHTSA.gov
Representative owner complaints: other or unspecified
83 reports, newest first. Show all
Other or unspecified, Jan 29, 2021
I HOPE THIS IS THE RIGHT FORM. BUT MY GAS CAP ICON KEEPS COMING ON, EVEN WHEN THE CAP IS TIGHT. THIS HAS HAPPENED 3 TIMES ALREADY. THERE IS NO OTHER WAY TO SECURE THE GAS CAP. SO I AM NOT SURE IF IT IS THERE IS A GLITCH WITH THE SENSOR, OF IF THERE IS SOMETHING WRONG WITH THE SEAL OF THE GAS CAP. I HAVE TRIED TO TIGHTEN THE CAP, THE LIGHT DOES NOT TURN OFF. I THEN FILLED THE GAS TANK UP, THE LIGHT CAME ON 4 DAYS LATER. AND HAS NOT GONE OFF YET. IT'S STILL HAPPENING AS OF 1/29/21.
Electrical system, Other or unspecified, Jan 8, 2021
WHILE DRIVING DOWN THE HIGHWAY THE CAR TURNED OFF. I WAS GOING AROUND 70 MPH AND NOTICED WHEN THE LIGHTS ON THE DASH AND RADIO WENT OUT. I HAD TO RESTART THE CAR WHILE STILL DRIVING TO GET IT GOING AGAIN. THIS HAPPENED AGAIN ABOUT 4 DAYS AFTER WHILE THE CAR WAS STATIONARY AND RUNNING, AGAIN THE LIGHTS WENT OUT AND THE CAR HAD TO BE STARTED AGAIN.
Other or unspecified, Engine, Fuel/propulsion system, Dec 5, 2020, fire
WHILE DRIVING AT 55MPH,WHITE SMOKE BEGAN POURING FROM REAR OF VEHICLE FROM UNDER CAR AND EXHAUST. ALL WARNING LIGHTS CAME ON WE GOT THE CAR TO THE SIDE OF THE HIGHWAY AND IT STALLED AND WOULD NOT RESTART, WAS TOLD BY LOCAL DEALER A NEW ENGINE WAS NEEDED. ALL OF THESE SYMPTOMS ARE COVERED UNDER THE RECALL AND SERVICE BULLETINS, PLEASE HELP THIS IS OUR ONLY VEHICLE AND WE CAN'T AFFORD THE NEW ENGINE THAT SHOULD BE COVERED, THANK YOU.
Other or unspecified, Engine, Dec 1, 2020
IN MAY 2019 I HAD A REPAIR DONE DUE TO A RECALL ON THE CATALYTIC CONVERTER IN OCTOBER 2020 BARELY 1 1/2 YEARS LATER THE CATALYTIC CONVERTER WENT OUT AGAIN. AS IT WAS OUT OF WARRANTY 1YR IT WASN'T COVERED. I HAD IT REPLACED AT MY COST A PART THAT SHOULD HAVE LASTED 10PLUS YEARS ONLY TO HAVE MY CAR STALL AS I WAS DRIVING TO WORK NOT EVEN A MONTH LATER. I HAD IT TOWED DIRECTLY TO KIA DEALERSHIP WHERE IT IS STILL CURRENTLY. THEY SAID THE ENGINE IS BAD AND NEEDS TO BE REPLACED. KIA STATES THAT GOOD WILL DOESN'T EXTEND THE ENGINE REPLACEMENT DUE TO THE FACT THAT THE CATALYTIC CONVERTER WAS OUT OF WARRANTY. THIS VEHICLE STOPPED IN THE MIDDLE OF THE HIGHWAY WITH LIGHTS FLASHING AND A RUMBLING OF THE CAR; THANKFULLY I WAS ABLE TO RESTART IT AND MOVE OVER SO THAT WE WEREN'T HIT AS MY DAUGHTER WAS IN THE VEHICLE WITH ME. I HAVE HAD TO CHANGE COILS, SPARK PLUGS HAVE MULTIPLE CANS OF OIL AVAILABLE AS IT BURNED THROUGH OIL IN BETWEEN OIL CHANGES AS THOUGH THERE WAS A LEAK. NO LIGHT EVER INDICATED THAT IT WAS LOW WE JUST HAD TO CONTINUOUSLY CHECK IT FOR OIL AND IT WOULD USUALLY BE MORE THAN 1 QUART LOW. THESE PROBLEMS ALL STARED AFTER THE SUPPOSED FIX IN MAY 2019. THIS VEHICLE IS A SAFETY HAZARD AND SHOULD BE RECALLED COMPLETELY.
Other or unspecified, Engine, Oct 17, 2020
LOSING OIL AND HAVING A KNOCKING NOISE COMING FROM ENGINE. KIA MOTORS HAD US TAKE A VEHICLE OIL CONSUMPTION TEST THAT REVEALED LOSS OF 1/2 QUART EVERY 500 MILES. THEY ALSO HAD US TAKE A COMPRESSION TEST, AND THREE SEPARATE TRIPS TO THE DEALER FOR VIDEO ANALYSIS. AFTER SIX WEEKS THEY FINALLY DECLARED THE CAR UNDER WARRANTY. THEY ORDERED A SHORT BLOCK ENGINE AND SENT THE 'HEAD OF THE ENGINE OUT TO BE RETOOLED BY A LOCAL SHOP. AFTER OVER THREE WEEKS WE GOT THE CAR BACK. IN A TIME PERIOD OF ONE WEEK THE CAR HAD A SERIES OF EVENTS. THE ENGINE SHUT OFF IN TRAFFIC ON MY WAY TO WORK, IT ALSO HAD A PERIOD WERE WHEN STARTING THE CAR, IT SHOOK LIKE CRAZY, BUT STARTED. THE TOP COVER I FOUND OUT LATER THAT IT SHOOK OFF ITS PEGS AND WAS RESTING LOOSE ON THE TOP OF THE ENGINE AND WAS LOSING OIL. I HAD TO ADD 1/2 QUART. THE DIAGNOSTIC ON MY PARTNER'S WI-FI IN THE CAR HAD A DIAGNOSTIC ERROR STATING THE CAM-SHAFT WAS HAVING PROBLEMS. AT FIRST I THOUGHT A NEW ENGINE WAS JUST BREAKING IN, BUT THE FINAL STRAW WAS A LARGE POOL OF AUTOMOTIVE FLUID ON THE GARAGE FLOOR. THE DEALERSHIP HAS TAKEN THE CAR BACK TO WORK ON IT FURTHER. BOTH THE MECHANIC WHO PUT THE ENGINE BACK TOGETHER AND THE SERVICE MANAGER WHOM I INITIALLY TALKED TO ARE NOW GONE. I STARTED THIS PROCESS ON 06/10/20, PICKED UP A REPAIRED CAR ON 09/29/20, AND RETURNED IT IN A WEEK. AS I WRITE THIS COMMENT IT IS NOW 10/17/20 AND DO NOT KNOW WHAT IS GOING TO HAPPEN AND IF THERE IS ANY MORE DAMAGE TO THE ENGINE WITH ALL THAT HAS OCCURRED AFTER THE WARRANTY REPAIRS. THE CAR IS IN MY PARTNER'S NAME OF PATRICIA A HOLCOMB.
Other or unspecified, Engine, Oct 7, 2020
WHILE WAITING AT A LIGHT ON A HILL MY ENGINE SHUT OFF WITHOUT ANY WARNING. I WAS ABLE TO RESTART IT. TWO DAYS LATER WHILE DRIVING ON A BUSY INTERSECTION MY ENGINE SHUT DOWN AGAIN WITHOUT WARNING. WHEN I RESTARTED IT, IT ACCELERATED REALLY FAST. I AM NOW AFRAID TO DRIVE IT. IT ONLY HAS 52,000.MILES ON IT AND THE MAINTENANCE IS UP-TO-DATE ON IT.
Other or unspecified, Aug 19, 2020
PURCHASED VEHICLE AUGUST 5. WAS DRIVING VEHICLE WHEN PASSERBY YELLED VEHICLE WAS ON FIRE LUCKY I GOT OUT SAFELY BEFORE THE WHOLE VEHICLE EXPLODED. AND WHEN UP IN SMOKE TOTAL LOSS
Other or unspecified, Engine, Jul 1, 2020
DRIVING THE CAR AT 50MPH ON A ROAWDAY ON 5-25-2020 AND THE CAR MADE A HORRIBLE ENGINE NOISE, SLOWED AND WOULD NOT START. IT WAS TOWED TO KIA OF STREETSBORO WHO FOUND THE ENGINE FAILED AT 95183 MILES. WE CHANGED OIL CONSTANTLY AT 3-4000 MILES AND ARE ORIGINAL OWNERS. NEVER HAD A CHECK ENGINE LIGHT ILLUMINATE. ONLY ISSUE EVER WAS A WARRANTY CLAIM ON A STARTER THAT FAILED. KIA FOUND METAL IN THE OIL PAN AND VERIFIED OUR CONCERNS, INSTALLING A REMANUFACTURED ENGINE. APPROXIMATELY 100 MILES LATER, THE CAR STALLED AT 35 MPH AND DIED, THE CHECK ENGINE LIGHT FLASHED AND WE HAD IT TOWED TO WAIKEM KIA. THEY DIAGNOSED A $1500.00 CATALYTIC CONVERTER FAILURE INDICATING A HIGH AMOUNT OF CARBON BUILD UP CAUSING FAILURE. CONTACTED KIA WHO REFUSES TO ACCEPT ANY CUPLABILITY FOR THE CAT FAILURE. THAT'S TWO TIMES WHERE A CRASH COULD HAVE HAPPENED DUE TO FAILURE OF THE VEHICLE ON THE ROADWAY.
Electrical system, Other or unspecified, May 31, 2020
MY CAR JUST DOESNT START OR WILL TURN OFF WHILE I'M DRIVING. LEAVING ME STRANDED AWAY FROM HOME OR ON THE SIDE OF THE ROAD. I DO ALL MAINTENANCE ON CAR. I DONT DRIVE MORE THAN 20 MILES FROM MY HOME ONCE OR TWICE A WEEK TO GET SUPPLIES FOR MY HOME. I LIVE IN THE COUNTRY AND HAVE TO DRIVE INTO TOWN TO SHOP. MY CAR HAS BECOME SO UNRELIABLE AND UNSAFE. I'VE HAD IT LOOKED AT BY 2 PEOPLE, THE DEALERSHIP HAD IT TOLD ME IT WAS FINE. THE CAR IS DANGEROUS AND NO ONE CAN FIND A PROBLEM. IT WILL START TO TURN OVER BUT FEELS LIKE NO GAS IS GETTING TO ENGINE. SOMETIMES IT WONT TURN OVER AT ALL. AND WHEN I'M DRIVING IT WILL LOSE POWER ALL TOGETHER AND JUST DIE WHILE DRIVING. I HAVE READ NUMEROUS REVIEWS ONLINE OF THE SAME INCIDENT HAPPENING TO PEOPLE. SO I KNOW THIS IS HAPPENING, PLEASE HELP.
Steering, Other or unspecified, Engine, May 3, 2020
I BOUGHT A NEW BATTERY AND THE NEXT DAY MY CHECK ENGINE LIGHT CUT OFF AND MY CAR TURNED OFF A WEEK LATER AT STOP LIGHT. ALSO, A CLICKING NOISE WHEN I TRY TO TURN.
Other or unspecified, Engine, Jan 28, 2020
MY CAR STARTED BURNING OIL SO FAST I HAD TO GET A OIL CHANGE IN JUST 2 WEEKS AFTER GETTING ONE. THERE WAS NO OIL LEAK, AND THE CAR DID NOT OVERHEAT. THERE WAS NO EXHAUST SMOKE. IF THERE WAS IT WAS BARELY NOTICEABLE. A MECHANIC DETERMINED ONE OF THE PISTONS WAS DAMAGED AND COULD LEAD TO DAMAGE TO MY ENGINE BLOCK. I CALLED A KIA DEALERSHIP TO SEE ABOUT RECALLS ON MY VEHICLE AND THEY SAID ALL OF MINE WERE UP TO DATE I DID MORE DIGGING AND FOUND A RECAL (NUMBER (19V120000) AND IT MATCHED PERFECTLY WITH WHAT MY MECHANIC SAID WAS HAPPENING TO MY CAR. THEY WENT BY MY VIN NUMBER AND SAID THERE WERE NO RECALLS ON MY CAR. MY CAR WILL NOT KEEP OIL FOR VERY LONG. A REGULAR 7,000 MILE OIL CHANGE ONLY LASTS 2 WEEKS. I USE FULL SYNTHETIC HIGH MILEAGE PENZOIL.
Other or unspecified, Engine, Jan 24, 2020, fire
ON JANUARY 20, 2020 I WAS DRIVING AT ABOUT 50 MPH ON EL MIRAGE RD WHEN SUDDENLY THE CAR LOST POWER. I NOTICED THE SPEED DROP AND TRIED PRESSING THE GAS TO GAIN POWER AND SPEED AGAIN THEN I HEARD A LOUD POP. I LOOKED IN MY REARVIEW MIRROR AND THERE WERE HUGE FLAMES AND OIL SPLATTERED ON THE BACK WINDOW. I QUICKLY GOT OUT OF MY CAR AND THE FLAMES IN THE BACK WERE STILL THERE BUT DYING DOWN AND THERE WAS SOMETHING ON FIRE UNDER THE CAR. I HAD TO USE A BOTTLE OF JUICE TO PUT OUT THE FIRE UNDERNEATH THE CAR. IF I DIDN'T HAVE THAT JUICE I'M ALMOST POSITIVE THE WHOLE CAR WOULD HAVE CAUGHT ON FIRE. I STARTED DOING RESEARCH AND SAW THAT KIA SOUL 2014 HAD A RECALL BECAUSE OF THE CATALYTIC CONVERTER OVERHEATING CAUSING THE PISTON RODS TO BREAK AND PUNCTURE THE ENGINE BLOCK CAUSING AN OIL LEAK ONTO THE HOT EXHAUST SYSTEM WHICH CAUSES A FIRE. THE RECALL NUMBER IS SC155. THIS RECALL SUPERSEDES CAMPAIGNS 14V-332 AND 15V-736. I HAD TAKEN MY KIA SOUL TO GET A NEW CATALYTIC CONVERTER BASED OFF THE FIRST RECALL IN NOVEMBER. THEY MUST HAVE PUT ANOTHER FAULTY CATALYTIC CONVERTER IN BECAUSE THIS SHOULD NOT HAVE HAPPENED. I GOT THE CAR TOWED TO THE RALLY KIA DEALERSHIP IN PALMDALE, CALIFORNIA AND IT IS CURRENTLY STILL THERE. THEY TOOK 2 DAYS TO GIVE ME A RESPONSE ON IF THE CAR WOULD GET FIXED WITH THE RECALL AGAIN. THEY SAID MULTIPLE MECHANICS HAD TO CHECK IT OUT TO SEE WHAT HAPPENED. THEY SAID IT HAPPENED BECAUSE I DIDN'T PUT OIL IN THE CAR WHICH CAUSE A PISTON ROD TO BREAK AND PUNCTURE THE ENGINE BLOCK, CAUSING AN OIL LEAK WHICH CAUSE THE FIRE. THEY ARE TRYING TO BLAME IT ON ME AND CHARGE ME $6,000 TO FIX THE CAR. THE CAR CAUGHT ON FIRE. I HAD JUST PUT OIL IN IT THE NIGHT BEFORE HENCE THE OIL SPLATTER ON THE BACK WINDSHIELD. AND THE WAY THEY DESCRIBED THE PISTON ROD BREAKING AND THE OIL LEAK IS EXACTLY HOW IT IS DESCRIBED IN THE RECALL. THEY SHOULD BE FIXING MY CAR WITH THE RECALL.
Power train, Other or unspecified, Engine, Jan 17, 2020
CHECK ENGINE LIGHT KEEPS COMING ON CODE IS PO50A COLD START IDLE AIR CONTROL SYSTEM PERFORMANCE THIS HAD BEEN GOING ON SENSE OCT
Electrical system, Other or unspecified, Fuel/propulsion system, Jan 16, 2020
EVERYTIME I FILL UP MY GAS TANK MY FUEL METER WILL GO BELOW EMPTY AND WILL BLINK THAT I AM OUT OF GAS. AFTER ABOUT A DAY OR SO IT WILL GO BACK TO NORMAL. THIS HAS HAPPENED SINCE I BOUGHT HE CAR. I HAVE TALKED TO A FEW OTHER KIA SOUL OWNERS AND THEY ALL HAVE THE SAME EXACT ISSUE. I AM WONDERING IF THIS IS GETTING LOOKED INTO AND INVESTIGATED.
Power train, Other or unspecified, Engine, Nov 22, 2019
MY 2014 KIA SOUL EXCLAIM WOULD NOT SHIFT GEARS CAUSING DECELERATION. I TOOK MY CAR TO KARP KIA WHERE I PURCHASED IT. IT TOOK KARP KIA 1 WEEK TO REPLACE THE CATALYTIC CONVERTER. 3 WEEKS LATER I BROUGHT MY CAR BACK TO THE DEALER BECAUSE OIL WAS NOT STAYING IN THE CAR BUT LEAKING ONTO THE ENGINE. KARP KIA WILL NOT HONOR MY WARRANTY NOR MY EXTENDED WARRANTY BECAUSE I CAN'T GET ALL OF MY MAINTENANCE RECORDS DESPITE THE ENGINE RECALL. I BOUGHT THE CAR IN 2017 AND THE CAR HAS LESS THAN 60000 MILES AND NEEDS A NEW ENGINE. I AM LEGALLY DISABLED AND TRYING TO FIND A WAY TO MAKE THEM HONOR THE RECALL/WARRANTY THAT THEY WANT ME TO PAY FOR BECAUSE I DON'T HAVE ALL OF MY OIL CHANGE RECEIPTS. PLEASE HELP ME.
Electrical system, Other or unspecified, Engine, Oct 22, 2019
I OWN A 2014 KIA SOUL + MODEL. TODAY WHILE I WAS DRIVING AROUND 35 MPH DOWN A LOCAL CITY STREET, I STARTED TO LOSE POWER IN TRAFFIC. I THOUGHT I HAD SOME BAD GAS OR SOMETHING. ABOUT A MINUTE OR TWO LATER, THE OIL LIGHT ILLUMINATED. I GOT A LITTLE NERVOUS WHILE DRIVING, SO I THREW ON MY HAZARD LIGHTS. I WAS ABOUT A 1/4 MILE FROM THE NEAREST SERVICE STATION (THE CLOSEST PLACE TO EVALUATE THE SITUATION). I PROCEEDED CAUTIOUSLY, DRIVING AROUND 15 MPH, TO THE SERVICE STATION WHEN I STARTED TO HEAR A TAPPING SOUND. I BECAME OVERLY CONCERNED THEN. I MADE IT TO THE SERVICE STATION, POPPED THE HOOD, AND CHECKED THE DIP STICK. THE OIL APPEARED TO BE AT THE PROPER LEVEL. JUST TO BE ON THE SAFE SIDE, I PURCHASED A QUART OF OIL AND POURED HALF OF THE QUART INTO THE CAR. I GOT BACK INTO THE CAR AND STARTED IT UP. IT WAS STILL TAPPING. I WAS LOCATED ABOUT A MILE AND A HALF FROM KIA ATLANTA SOUTH. SO I DECIDED TO TRY TO DRIVE TO THE DEALERSHIP. UPON PULLING OUT OF THE SERVICE STATION'S PARKING LOT, MY CAR STALLED THEN SHUT DOWN. THE BATTERY LIGHT AND OTHER SERVICE LIGHTS POPPED ON. I COASTED YOU THE SIDE OF THE ROAD AND CALLED ROADSIDE ASSISTANT. MY KIA SOUL HAS APPROXIMATELY 75,553 MILES ON IT. I GET MY OIL CHANGED REGULARLY. I WAS CONFUSED AS TO WHY MY CAR WAS MALFUNCTIONING LIKE THIS. THERE NO SIGNS OF SMOKE OR ANYTHING. MY CAR JUST STOPPED. I HAD TO WAIT 2.5 HOURS ON A TOW TRUCK. THE GUY TOWED MY CAR TO KIA ATLANTA SOUTH IN JONESBORO, GEORGIA. THE SERVICE DEPARTMENT WAS CLOSED. I HAVE TO WAIT UNTIL IN THE MORNING TO FIND OUT WHAT'S GOING ON. WHILE WAITING FOR THE TOWED, I DISCOVERED THAT THERE WERE MANY CASES SIMILAR TO MY CURRENT SITUATION. IT'S STRANGE THAT THERE ARE MANY OTHERS FEELING MY PAIN. NOW, I'M AWAITING ON THE DEALERSHIP'S VERDICT.
Exterior lighting, Other or unspecified, Electronic stability control (ESC), Sep 11, 2019
PRETTY MUCH SINCE I HAVE HAD VEHICLE CAR JERKS AT TIME, CHECK ENGINE LIGHT COMES ON AT TIMES,THE FUEL NEEDLE DROPS UP AND DOWN TO EMPTY EVEN WHEN I JUST FILLED IT UP. AND RANG NUMBER TURNS TO LINES AND FLASHES LIKE CAR FUEL IS EMPTY EVEN THOUGH IT IS FULL. ALSO LEFT HEAD LIGHT IS BURNT I REPLACED THE BULB BUT IT DIDN'T FIX ISSUE. SO I THINK THE WHOLE HEAD LAMP NEEDS TO BE REPLACED. THIS WAS PURCHASED LIKE THIS. IT SEEMS THERE MIGHT BE A EMISSIONS ISSUE.
Other or unspecified, Sep 4, 2019
INTERMITTENT NON STARTING. MY KIA RUNS GREAT WHEN IT IS DRIVING ETC, ITS THE ONCE IN AWHILE THAT IT WON'T START THAT IS THE ISSUE. MY MECHANIC CAN'T FIND THE ISSUE AND NATURALLY IT DOESN'T OCCUR WHEN ANYONE NEEDS TO SEE IT. I HAVE HAD TO HAVE IT TOWED ONLY FOR IT TO START RIGHT UP FOR THE MECHANIC. THIS ISSUE NEEDS TO BE RESOLVED, IT HAS COST ME WORK HOURS AND MONEY. MY VEHICHLE WAS PARKED AND OFF BEFORE TRYING TO START IT. I HAD DRIVEN IT THE DAY BEFORE, AND I DRIVE IT OFTEN. IT DOESN'T JUST SIT.
Steering, Other or unspecified, Engine, Sep 3, 2019
AS I DROVE HOME I HEARD AN UNUSUAL SOUND COMING FROM MY ENGINE. THE OIL PRESSURE LIGHT BEGAN TO FLICKER ON AND OFF. ONCE HOME I CHECKED MY OIL LEVEL AND I HAD NO OIL SHOWING ON THE DIP STICK. I FILLED THE OIL RESERVOIR WITH THE CORRECT OIL TYPE BUT NOW THE INDICATOR LIGHT WAS SOLID AND NO LONGER FLASHING. DRIVING HOME A FEW MILES AFTER GETTING OIL MY VEHICLE WOULD NOT ACCELERATE AND I ALMOST LOST CONTROL OF STEERING TWICE. NO SMOKE WAS COMING FROM THE ENGINE BUT MY VEHICLE IS NOT SAFE TO DRIVE. I CONTACTED KIA CUSTOMER SERVICE WITH CONCERNS ABOUT THE CURRENT RECALL ON THE KIA SOUL BUT WAS TOLD THERE IS NO RECALL ON MY PARTICULAR MODEL. USUALLY I AM NOTIFIED IF MY VEHICLE IS AFFECTED BY POSSIBLE RECALLS AND THEY ARE FIXED RIGHT AWAY. I WAS NEVER NOTIFIED ABOUT THIS RECALL AND NOW MY VEHICLE MAY HAVE POSSIBLE DAMAGE BECAUSE OF IT. MY CONCERN IS THAT I WASN'T NOTIFIED AND REPAIRS MIGHT NOT BE COVERED BY KIA. I RAN MY VIN NUMBER NUMEROUS TIMES AND NOTHING CAME UP FOR A RECALL. I RESEARCHED POSSIBLE SYMPTOMS OF WHAT COULD CAUSE WHAT I EXPERIENCED. I WAS SURPRISED TO LEARN THAT POSSIBLE DAMAGE CAUSED BY THE CATALYTIC CONVERTER COULD BE WHAT HAPPENED TO MY VEHICLE. THE FOLLOWING ISSUES WERE LOSS OF ACCELERATION, LOSS OF OIL, LOSS OF CONTROL IN STEERING. THANKFULLY NO ENGINE FIRE THOUGH.
Exterior lighting, Other or unspecified, Aug 12, 2019
THIS IS INVOLVING RECALL SC176 AND OTHER CONCERNS. CAR LOSES FORCE WHILE ACCELERATING THAT HAS HAPPEN 2-3 TIMES. AS WELL AS RATTLING NOISE UNDER CAR. ALSO, HEADLIGHTS ARE FLICKERING AND TURN OFF COMPLETELY. CAR HAS LEFT ME STRANDED ONCE THINKING IT WAS THE BATTERY, I BOUGHT NEW BATTERY AND STILL IT INDICATES THAT NEW BATTERY IS LOW 9VOLTS. ALL THIS WHILE DRIVING ON CITY STREETS. I HAVE NOTHING TO SHOW AS EVIDENCE. BUT I WILL TAKE PICTURES AS THE LIGHTS START TO FLICKER AGAIN. I HAVE TAKEN THE CAR TO KIA TO HAVE A RECALL PERFORMED WHICH THEY SAID THEY DID BUT CAR IS STILL NOT RESPONDING AS IT SHOULD. OIL CHANGE WAS DONE ACCORDING TO THE TECH. AND A DIAGNOSE WAS ALSO PREFORMED AND SAID NOTHING IS WRONG YET MY CAR KEEPS FLICKERING LIGHTS, RATTLING NOISE AT TIMES, SLOWING DOWN. BUT NOTHING IS WRONG. OH AND THE BATTERY IS STILL CAUSING ME PROBLEMS BECAUSE ITS NOT GETTING THE SUPPORT FROM THE ALTERNATOR BECAUSE ITS STILL LOW INDICATOR.
Other or unspecified, May 20, 2019
DEFECT IN THE CATALYTIC CONVERTER
Other or unspecified, Engine, Mar 10, 2019
I BELIEVE MY CAR SHOULD BE ADDED TO THE RECALLS ESPECIALLY THE CATALYTIC CONVERTER RECALL I FOUND IT VERY ODD THAT I HAE AN ISSUE WITH IT ONLY HAVING THE CAR FOR A FEW YEARS.MY CHECK ENGINE LIGHT CAME ON AND FOUND OUT IT WAS THE CATALYTIC CONVERTER
Other or unspecified, Mar 8, 2019
ON MAY 15TH 2018 I CALLED DOWN TO FELTON HOLLY KIA AND ASKED TO SPEAK WITH SOMEONE WHO COULD TELL ME WHETHER I STILL HAD A WARRANTY ON MY CAR. I WAS TRANSPORTED TO THE FINANCE DEPARTMENT AND I SPOKE WITH A YOUNG LADY WHO INFORMED ME THAT I HAD THE KIA BASIC WARRANTY AS WELL AS AN EXTENDED WARRANTY. I EXPLAINED TO THE YOUNG LADY I WAS HAVING PROBLEM WITH MY CAR AND SHE STATED "OH YOU SHOULD BE FINE WITH NO CHARGES BEING YOU HAVE BOTH WARRANTIES, LET ME TRANSFER YOU TO THE SUPERVISOR IN THE PARTS DEPARTMENT". I SPOKE WITH THE SUPERVISOR IN THE PARTS TO DEPARTMENT AND EXPLAINED TO HIM THAT MY CAR WAS STALLING OUT EVERT TIME I SLOWED DOWN OR WAS AT A STOP. HE STATED HE HAD TO LOOK UP TO SEE WHAT TYPE OF WARRANTY I HAD AND THEN HE RETURNED TO THE PHONE AND STATED YOU SHOULD BE FINE AND HE ASK IF I COULD BRING THE CAR IN RIGHT NOW. I INFORMED HIM THAT I WAS IN TOWNSEND WHICH IS APPROXIMATELY 45 MINUTE TO AN HOUR AWAY, HE STATED THAT HIS MAN GOT OFF AT 4:30 PM AND ASKED IF I COULD BRING THE CAR IN ON SATURDAY MORNING MAY 19TH AT 10:00AM. I STATED THAT WOULD BE FINE. I TOOK THE CAR IN ON SATURDAY MORNING AND THE CAR WAS PUT ON A MACHINE TO FIND OUT WHAT WAS THE PROBLEM AND I WAS TOLD THAT THE CRANK SENSOR AND THE CATALYTIC CONVERTER WERE BAD. THE PARTS SUPERVISOR INFORMED THAT HE DID NOT BELIEVE THAT THE CATALYTIC CONVERTER WAS COVERED UNDER WARRANTY THAT HE SEEM ON RECORD BUT I PROCEED TO INFORM HIM THAT I ALSO HAD AN EXTENDED WARRANTY AS WELL AND I WAS INFORMED THAT EVERYTHING SHOULD BE FINE WITHOUT ANY CHARGE TO ME. THE PARTS SUPERVISOR THEN SAID" JUST WAIT FOR A CALL ON MONDAY FROM THE SERVICE DEPARTMENT SUPERVISOR AND HE WILL LET YOU KNOW WHETHER THE PARTS WOULD BE COVERED" LONG STORY SHORT, I RECEIVED A PHONE CALL ON MONDAY MAY 22ND 2019 FROM THE SERVICE DEPARTMENT SUPERVISOR STATING HE HAD GOOD NEWS AND SOME BAD NEWS. BAD NEWS NEITHER PART WAS COVERED AND OWED $221.73.
Other or unspecified, Feb 21, 2019, fire
DRIVING 65 (THE SPEED LIMIT) USING CRUISE CONTROL ON HWY 78. CAR SOUNDED LIKE TRANSMISSION WAS BOGGING DOWN HEARD A POP AND SAW SMOKE. PULLED OVER TO THE SIDE LIFTED THE HOOD AND SAW FLAMES. CALLED 911 AND WATCHED THE CAR BURN UP. NO TIME TO GRAB ANYTHING BUT A POSTAL KEY.
Steering, Other or unspecified, Engine, Feb 20, 2019
I WAS DRIVING ABOUT 30 MPH NORTH ON HARBOR BLVD AND FIRST ST IN CALIFORNIA SUDENDLY I HEARD A LOUD KNOCKING/CLICKING SOUND COMING FROM THE LOWER LEFT SIDE OF THE ENGINE & NO ERROR CODES CAME ON PRIOR TO THE NOISE SO I PULLED OVER AND CALLED A TOW TRUCK TO TAKE MY VEHICLE TO THE NEAREST MECHANIC. UNTIL TODAY MECHANIC HAS UNKNOWN ORIGIN OF PROBLEM