2015 Kia Soul
Problems, recalls and owner-reported issues
Engine is the leading concern among 904 owner complaints filed for this model year. This is the highest complaint count among 16 Soul model years with reports.
Of the 2015 reports, 36 involved a crash and 83 involved a fire. 32 people were injured and 1 person died.
What owners report most often
Recalls and investigations
EngineDec 2, 2020
Kia Motors America (Kia) is recalling certain 2012-2013 Sorento, 2012-2015 Forte and Forte Koup, 2011-2013 Optima Hybrid, 2014-2015 Soul, and 2012 Sportage vehicles. An engine compartment fire can occur while driving.
An engine compartment fire increases the risk of injury.
Kia will notify owners, and dealers will inspect the engine compartment for fuel and/or engine oil leaks, perform an engine test and make any repairs, including engine replacement, as necessary, free of charge. In addition, Kia dealers will update the Knock Sensor Detection System (KSDS) software, free of charge. The recall began January 27, 2021. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC200.
Campaign 20V750000 on NHTSA.gov
EngineFeb 22, 2019
Kia Motors America (Kia) is recalling certain 2012-2016 Kia Soul vehicles equipped with 1.6L Gasoline Direct Injection (GDI) engines. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure.
Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire.
Kia will notify owners, and dealers will upgrade the Catalytic Overheating Protection Engine Control Unit logic to prevent overheating of the catalytic converter. In addition, the catalytic converter will also be replaced if it has been damaged. Depending on the extent of any damage, the engine may also be replaced, free of charge. The recall began April 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC176.
Campaign 19V120000 on NHTSA.gov
SteeringSep 29, 2017
Kia Motors America (Kia) is recalling certain 2014-2016 Soul and Soul EV vehicles. The pinion plug may allow the pinion gear to separate from the steering gear assembly.
If the pinion gear separates, steering will be lost, increasing the risk of a crash.
Kia will notify owners, and dealers will inspect and secure the pinion plug or replace the steering gear assembly, as necessary, free of charge. The recall began November 16, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC155. Note: This recall supersedes campaigns 14V-332 and 15V-736. Vehicles previously remedied under those numbers are being recalled again under this campaign.
Campaign 17V608000 on NHTSA.gov
Vehicle speed control, accelerator pedalMar 2, 2015
Kia Motors America (Kia) is recalling certain model year 2014-2015 Soul and Soul electric vehicles manufactured July 21, 2013, to January 8, 2015. A section of the accelerator pedal may bend and fracture.
If the vehicle has a bent or broken accelerator pedal, the driver may have difficulty accelerating the vehicle, increasing the risk of a crash.
Kia will notify owners, and dealers will add a supporting rubber underneath the pedal stopper, free of charge. The recall began on March 24, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC116.
Campaign 15V123000 on NHTSA.gov
Representative owner complaints: engine
660 reports, newest first. Show all
Power train, Engine, Feb 27, 2021
I HAD MY CAR INTO THE DEALER FOR UNKNOWN OIL LOSS, THE CAR WAS NOT BURNING IT OR LEAKING. I WAS INFORMED BY THE DEALER THAT IT WAS AN ISSUE BUT THERE ARE NO RECALLS ON IT. THEY TOOK THE ENGINE APART AND TOOK PICTURES TO SUBMIT TO KIA FOR ADVICE. KIA REFUSED TO AUTHORIZE THEM TO FIX THE ENGINE. ON MY WAY HOME ON THE HIGHWAY WITH THE CAR THE ENGINE STARTED KNOCKING WHEN ACCELERATING, THE CAR LOST POWER AND THE ENGINE LIGHT CAME ON. THE CAR HAS ABOUT 111000 MILES AND IT'S BEEN SITTING FOR 2 YEARS NOW BECAUSE IT NEEDS THE ENGINE AND CATALYTIC CONVERTED REPLACED. I HAD TO BUY ANOTHER CAR TO DRIVE. I HAVE PERIODICALLY CALLED CAR TO SEE IF THEY WERE GOING TO DO A RECALL ON THE 2.0 ENGINE LIKE THEY DID FOR THE 1.6 BECAUSE THE 2.0 WAS DOING THE EXACT SAME THING. IT BEEN 2 YEARS AND FINALLY I GOT A RECALL LETTER THAT THEY NOW HAVE THE RECALL. I HAD MY CAR TOWED TO SUNTRUP KIA TO GET A NEW ENGINE. I WAS TOLD THAT THE KIA COMPUTERS HAD BEEN HACKED AND THEY COULD NOT GET APPROVAL TO FIX THE ENGINE. THEY HOPED IT WOULD BE UP NEXT WEEK. NEXT WEEK CAME AND THEY CALLED AND SAID THEY FIXED THE RECALLS. I ASKED IF THEY REPLACED THE ENGINE AND CATALYTIC CONVERTER THAT QUICK. THEY SAID NO MY CAR DID NOT FAIL SOME TEST THEY DID. I CALLED KIA TO GET THE ISSUE RESOLVED AND THEY ALSO TOLD ME THEY COULD NOT HELP ME BECAUSE THERE COMPUTER'S WERE DOWN AND HAD NO ETA ON WHEN THEY WOULD BE BACK UP. NOW I HAVE TO PAY TO HAVE MY CAR TOWED HOME AGAIN. SUNTRUP KIA RECOMMEND ME NOT TO DRIVE IT.
Engine, Feb 22, 2021
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE FAILED TO ACCELERATE AND STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS DRIVEN TO CLASSIC KIA (3875 EASTEX FWY, BEAUMONT, TX 77706) HOWEVER, THE MECHANIC WAS UNABLE TO DIAGNOSE THE VEHICLE DUE TO AN INOPERABLE COMPUTER SYSTEM. THE VEHICLE WAS NOT REPAIRED AND REMAINED AT THE DEALER. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE COMPUTER SYSTEM WAS DOWN, BUT NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS UNKNOWN.
Steering, Engine, Feb 19, 2021
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V608000 (STEERING) AND 20V750000 (ENGINE). THE CONTACT STATED THAT SHE ATTEMPTED TO CONTACT JERRY SMITH KIA (101 N HILL BLVD, BURLINGTON, WA 98233) TO SCHEDULE THE RECALL REPAIR HOWEVER, THE LOCAL DEALER STATED THAT THE KIA CYBER SYSTEM WAS HACKED AND THE SYSTEM WAS DOWN. THE APPOINTMENT WAS NOT SCHEDULED NOR WAS THE VEHICLE REPAIRED. THE CONTACT NOTIFIED THE MANUFACTURER WHO VERIFIED THE DEALER INFORMATION. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Engine, Feb 18, 2021
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE). THE CONTACT CALLED TROPHY KIA DOWNTOWN LOS ANGELES (1945 S FIGUEROA ST, LOS ANGELES, CA 90007) AND WAS INFORMED BY THE DEALER THAT THE SOFTWARE SYSTEM TO REPAIR THE RECALL WAS INOPERABLE. THE CONTACT CALLED ANOTHER UNKNOWN KIA DEALER AND WAS PROVIDED THE SAME INFORMATION. THE CONTACT WAS ADVISED TO CALL BACK IN MARCH TO SCHEDULE THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Engine, Feb 18, 2021
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STARTED TO STALL WITH AN ABNORMAL KNOCKING SOUND COMING FROM THE ENGINE. THE VEHICLE THEN STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO ELHART KIA (870 CHICAGO DR, SUITE B, HOLLAND, MI 49423) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS 10,000 MILES OVER THE MILEAGE FOR THE REPAIR. THE FAILURE MILEAGE WAS 130,000.
Engine, Feb 17, 2021
TL*THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO HALLEEN KIA (27932 LORAIN RD NORTH OLMSTED, OH 44070, (440) 777-2424) AND WAS INFORMED THAT THE SYSTEM WAS DOWN. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.
Engine, Feb 16, 2021, fire
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 20V750000 (ENGINE), AND SHE CONTACTED WESELOH KIA CARLSBAD (5335 PASEO DEL NORTE, CARLSBAD, CA 92008) WHOM INFORMED HER THAT ALL KIA DEALERS WERE CLOSED AND WOULD NOT BE ABLE TO SERVICE THE RECALL. THE CONTACT STATED UPON STARTING THE VEHICLE, THE ENGINE AND OIL WARNING LIGHTS ILLUMINATED AS WELL AS A BURNING ODOR WAS DETECTED IN THE CABIN OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSIS OR REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Engine, Feb 9, 2021
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE). THE CONTACT STATED THAT WHILE DRIVING AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO RESPOND AS DESIGNED. ADDITIONAL, THERE WAS AN ABNORMAL SOUND COMING FROM UNDERNEATH THE VEHICLE. THE CONTACT STATED THAT THE FAILURE OCCURRED PRIOR TO RECEIVING THE RECALL NOTIFICATION. THE CONTACT TOOK THE VEHICLE TO GETTEL KIA OF BRADENTON (6423 14TH ST W, BRADENTON, FL 34207) TO BE DIAGNOSED. THE DEALER INFORMED THE CONTACT THAT THE FAILURE ON THE VEHICLE WAS NOT RELATED TO THE RECALL. THE CONTACT WAS INFORMED THAT THE FAILURE WAS CAUSED BY THE MUFFLER. THE CONTACT DISAGREED AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 98,000. *JS
Engine, Feb 3, 2021
LOST OF POWER . MOTER SHAKING . WHEN ACCELERATING CAR LOSES POWER . BURNING OIL
Power train, Engine, Jan 30, 2021
CHECKED MY OIL AND THE DIPSTICK WAS SHOWING NO OIL AT ALL, 2 QUARTS HAD BEEN ADDED 2 WEEKS PRIOR. NO SIGN OF AN OIL LEAK ANYWHERE. 2 DAYS LATER I STARTED THE VEHICLE AND IT WAS IDLING VERY HARD THEN DIED, I WAITED THEN STARTED IT BACK UP. THE ENGINE LIGHT CAME ON BUT IT DIDNT DIE AGAIN. IT HAS SINCE CONTINUED TO RUN VERY ROUGH. THIS STARTED AT ABOUT 90,000, OIL CONSUMPTION IS RIDICULOUS. THERE IS DEFINITELY A PROBLEM HERE, SO MANY PEOPLE ARE MAKING COMPLAINTS AS WELL!!
Engine, Jan 27, 2021
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED WHILE DRIVING 65 MPH, THERE WAS A LOUD KNOCKING SOUND COMING FROM ENGINE. THE CONTACT HAD TO FULLY DEPRESS THE BRAKE PEDAL FOR THE VEHICLE TO SLOW DOWN. THE CONTACT PULLED THE VEHICLE TO SIDE OF THE ROADWAY. THE CONTACT BECAME AWARE OF FLUIDS LEAKING FROM UNDERNEATH THE VEHICLE. THE CONTACT HAD THE VEHICLE TOWED TO INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO A ROD GOING THRU THE ENGINE BLOCK. THE CONTACT STATED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) FOR WHICH THE VIN WAS INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SUGGESTED THAT THE FAILURE WAS NOT RELATED TO THE RECALL. THE FAILURE MILEAGE WAS 94,000.
Engine, Jan 26, 2021
PROBLEM WITH THE ENGINE LIGHT COME ON. THEY TELL ME NOTHING IS WRONG WITH THE ENGINE LIGHT. ALSO I HAVE A PROBLEM WITH LOOSING OIL I DO NOT HAVE AN OIL LEAK. NO OIL NO WHERE. KIA SERVICE BEEN DOING A OIL TEST EVERY 2000 MILES THEY HAVE TO ADD OIL EVERY TIME. ONE DAY I WAS ON THE HIGHWAY THE OIL LIGHT CAME ON I STOPPED TO CHECK MY OIL LEVEL THE ENGINE WAS DRY WITH NO OIL. I HAD 600 MILE BEFORE A OIL CHANGE.
Engine, Jan 26, 2021
WHEN I HIT ABOUT 65K ON THE VEHICLE THE CHECK ENGINE LIGHT WOULD COME ON. EACH TIME THIS HAPPENS IT'S BECAUSE THERE IS NO OIL IN THE ENGINE. I ALSO NOTICE THE LIGHT COMES ON APPRX. 1K BEFORE THE CAR IS SCHEDULED FOR A OIL CHANGE? THERE IS NO WARNING THAT I AM LOW ON OIL UNTIL THE ENGINE LIGHT COMES ON. I'M AFRAID I'M HEADED FOR BIG TROUBLE WITH THIS ENGINE!
Power train, Engine, Jan 26, 2021
AT 88K MILES CAR BEGINS TO DRIVE SLUGGISH CAUSING A ACCELERATION ISSUE. YOU CAN ALSO HEAR A WHISTLING SOUND FROM THE ENGINE WITH A FAINT KNOCKING SOUND. TOOK THE VEHICLE IN FOR INSPECTION AND IT WAS SAID TO BE THE CATALYTIC CONVERTER AND OR TRANSMISSION. BOTH WERE CHANGED AND VEHICLE IS STILL DRIVING SLUGGISH.
Engine, Jan 21, 2021
HAD KNOCK SOFT UPDATED. CHANGED PLUGS AT 82,000 MILES. PLUGS SHOW OIL BEING BURNED. OIL GOES LOW. NOW LEAK. OMG. RECALL THE 2.0 ENGINE. HAVE A 2015 AND 2016. BOTH HAVING SAME PROBLEMS
Engine, Fuel/propulsion system, Jan 21, 2021
MY 2015 KIA SOUL WAS OPERATING FINE UNTIL 1-7-2021. AT ABOUT 45 MPH THE OIL LIGHT CAME ON , THEN THE ENGINE LIGHT, THEN A POUNDING SOUND AND THEN THE ENGINE BLEW UP. I HAD IT TOWED TO MYRTLE BEACH KIA, THE DEALERSHIP WHERE I BOUGHT THE CAR. THEY SUBMITTED THE INCIDENT TO THEIR ENGINEERING DEPT. WHICH APPROVED A NEW ENGINE. ON 1-18-21 THE KIA SERVICE MAN CALLED TO SAY THAT THE NEW ENGINE HAS BEEN INSTALLED BUT THAT THE CAR DOESN'T RUN RIGHT. IT NEEDS A NEW FUEL PUMP AT A COST TO ME OF ABOUT $900. I TALKED WITH THE GENERAL MANAGER WHO CHECKED WITH THE SERVICE DEPT. AND HE SAID THAT THE WARRANTY ONLY COVERS THE DRIVE TRAIN, PLUS THEY FOUND NO EVIDENCE TO SHOW THAT THE FUEL PUMP WAS AFFECTED BY THE ENGINE INCIDENT. I PAID THE $896.40 FOR THE NEW FUEL PUMP AND PICKED UP THE CAR YESTERDAY. DOES THIS SOUND RIGHT? THE CAR RUNS FINE...THERE'S AN ENGINE INCIDENT WHICH IS COVERED BY THE WARRANTY OR THE RECALL...NOW I HAVE TO PAY $900 TO GET MY CAR BACK TO WHERE IT WAS???
Engine, Jan 21, 2021
2015 KIA SOUL+ 2.0 ENGINE. PURCHASED IN 2017 WITH 24K MILES. BEGAN HAVING ISSUES WITH VEHICLE AT APPROXIMATELY 80K MILES. CAR BEGAN LOSING OIL AND I BEGAN HAVING OIL CONSUMPTION TEST DONE AT DEALERSHIP. CAR WAS LOSING 1 QUART OF OIL PER 1 K MILES. DEALERSHIP INFORMED ME THAT ALTHOUGH MAINTENANCE WAS DONE AS REQUIRED, THEY WOULD NOT REPLACE ENGINE OR HELP SINCE EXTENDED WARRENTY WAS EXPIRED. DRIVING TO WORK ONE MORNING, ENGINE LIGHT CAME ON. VEHICLE TOWED 65 MILES TO DEALERSHIP. UPDATED SENSOR CODE. REPLACED PVC VALVE. USING 5-30 OIL. STILL LOSING OIL.THIS MORNING, AT APPROX. 92,300, ENGINE LIGHT CAME ON AGAIN AS I WAS PULLING OUT OF MY DRIVEWAY. VERY FRUSTRATED WITH COSTS RELATED TO TOWING. VERY FRUSTRATED WITH KIA AND THE DEALERSHIP SINCE FROM MY RESEARCH, THIS IS A VERY REAL PROBLEM WITH THE 2.0 ENGINES. CAN'T AFFORD TO TRADE IN.
Engine, Jan 19, 2021
CAR IS BURNING OIL AT A VERY RAPID RATE AND THE ENGINE IS MAKING NOISE WHEN IN IDLE. MECHANIC CHECKED THE COMPRESSION AND FOUND THAT THE PISTON RINGS ARE WEARING OUT AND WE NEED A NEW MOTOR. KIA WILL NOT WORK WITH US AT THE MOMENT, AND SAYS THERE IS NO EVIDENCE OF THE CAR BURNING OIL EVEN THOUGH WE'RE HAVING TO ADD OIL EVERY 500 MILES. WE ARE NOW STUCK MAKING PAYMENTS ON A CAR THAT IS NOT SAFE TO DRIVE FOR OUR FAMILY. WE FEEL THIS SHOULD BE INCLUDED IN THE MOST RECENT RECALL ON KIA'S.
Engine, Jan 14, 2021
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED WHILE DRIVING 30 MPH, WHEN THE VEHICLE BEGAN TO JERK FORCIBLY. THE CONTACT STATED THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED INDEPENDENT MECHANIC AND WAS INFORMED THE ENGINE WAS NEEDING TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 137,000.
Engine, Jan 12, 2021
ARE 2015 KIA SOUL HAD CLOSE TO 100,000 MILES ON IT AND WE STARTED TO HAVE LOW LOSS OF OIL AND A LIGHT CLICKING SOUND. WE DID NOT THINK VERY MUCH OF THIS. THERE WAS NO OIL LEAKING AND SO SIGNS OF OIL BURNING THROUGH THE EXHAUST. WE CONTINUED TO CHECK OIL AND KEEP IT FULL BUT IT SEEMED TO BE RUNNING OUT FASTER THEN IT SHOULD. ONE WEEK AFTER PUTTING OIL IN IT WE WERE ON THE INTERSTATE AND LOSS POWER AND STARTED HEARING A LOUD KNOCKING. THE ENGINE IS DEAD AND NEEDS REPLACED. OUR CAR IS NOT UNDER RECALL AND WE STILL HAVE 10,000 DOLLARS LEFT TO PAY ON THE CAR. TO REPLACE THE CAR WITH A NEW ENGINE IS AROUND 5000 DOLLARS. WE HAVE NO CLUE WHAT TODO BUT AFTER RESEARCHING WE LEARNED THAT 2015 KIA SOUL 2.0L MOTORS ARE EXPENSIVE AND IN HIGH DEMAND.
Power train, Engine, Jan 11, 2021
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE STALLED ON TWO SEPARATE OCCASION WHILE DRIVING 35 MPH. THE CONTACT ALSO STATED THAT WHILE AT A STOP LIGHT AND ATTEMPTING TO PROCEED WHILE MAKING A LEFT TURN, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT STATED THAT SHE WAITED TEN MINUTE TO RESTART THE VEHICLE AND WAS ABLE TO DRIVE NORMALLY. THE CONTACT ALSO STATED THAT ON ANOTHER OCCASION WHEN THE VEHICLE WAS IN THE DRIVEWAY, THE VEHICLE WAS SHAKING AND MAKING A KNOCKING SOUND. THE CONTACT STATED THAT WHEN SHE RELEASED THE BRAKES, THE NOISE WOULD STOP BUT WHEN THE VEHICLE STATIONARY, THE SOUND RECURRED. THE CONTACT STATED THAT RECENTLY THE CHECK ENGINE WARNING LIGHT ILLUMINATED TWICE. THE VEHICLE WAS TOWED TO BERWYN KIA (7050 OGDEN AVE, BERWYN, IL 60402) WHERE THE REPAIR OF AN UNKNOWN RECALL WAS COMPLETED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 123,947.
Engine, Jan 6, 2021
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED WHILE ATTEMPTING TO REVERSE OUT OF A PARKING SPOT, THE ENGINE STARTED KNOCKING. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER TROPHY KIA OF CARSON (22020 RECREATION RD, CARSON, CA 90745, (424) 306-3311) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Engine, Jan 5, 2021
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING SHE NOTICED THAT THE VEHICLE WAS NOT ACCELERATING ON THE HIGHWAY. THE CONTACT PULLED OVER AND HAD THE VEHICLE TOWED TO THE DEALER JONES KIA (2001 BEL AIR RD, FALLSTON, MD 21047, (410) 877-1700). THE CHECK ENGINE LIGHT STARTED TO FLASH BEFORE THE VEHICLE WAS TOWED. THE DEALER DIAGNOSED THE ISSUE AND STATED THAT THE ENGINE HAD LOST ALL OF THE OIL AND CAUSED MAJOR ENGINE ROD BEARING DAMAGE. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO REPLACED. THE CONTACT CALLED THE MANUFACTURER AND FILED A CLAIM. THE MANUFACTURER STATED THAT THE DEALER WOULD BE CONTACTED. THE MANUFACTURER WOULD DETERMINE IF THE VEHICLE WAS INCLUDED IN AN UPCOMING RECALL AND DETERMINE IF FINANCIAL ASSISTANCE WOULD BE PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 115,000.
Engine, Jan 4, 2021, crash
TL* THE CONTACT'S WIFE OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE CONTACT TOOK HIS VEHICLE IN FOR A RECALL REPAIR. THE NHTSA CAMPAIGN NUMBER: 19V120000 ( ENGINE, ENGINE AND ENGINE COOLING) WAS COMPLETED AT THE DEALER HOLLYWOOD KIA 6011 PEMBROKE RD, HOLLYWOOD, FL 33023 (954) 967-5665 FOR THE ISSUE WITH THE CATALYTIC CONVERTER. THE ENGINE WAS ALSO DAMAGED BUT THE DEALER REFUSED TO REPLACE THE ENGINE BECAUSE THEY SAID THEY FOUND NO CODE INDICATING DAMAGE. THEY ALSO STATED THAT THE VEHICLE HAD A REBUILT TITLE EVENTHOUGH THE OWNER BOUGHT THE VEHICLE BRAND NEW. THE VEHICLE HAD BEEN INVOLVED IN A CRASH AND THE INSURANCE COMPANY DECLARED IT TOTALED. THERE WERE NO INJURIES AND AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE CRASH SITE. THE VEHICLE WAS REAR ENDED WITH DAMAGE TO THE REAR BUMPERS AND TRUNK. THE CONTACT HAD TO SIGN OFF ON THE VEHICLE HAVING A REBUILT TITLE IN ORDER TO RECEIVE A SETTLEMENT CHECK TO REPAIR THE DAMAGES. THE MANUFACTURER GAVE THE CONTACT A CASE NUMBER. THE CONTACT STATED THAT THE RECALL INDICATED THAT THE ENGINE SHOULD BE REPLACED ALONG WITH THE REPAIRS TO THE CATALYTIC CONVERTER BUT THE DEALER REFUSED TO HONOR THE ENGINE DAMAGE PORTION OF THE RECALL. THE VEHICLE WAS UNREPAIRED. THE FAILURE MILEAGE WAS 94,000.
Engine, Jan 3, 2021
THE ENGINE DEVELOPED A ROD KNOCK.. NAPLETON KIA IN ELGIN, IL HAS SAID THERE IS NO RECALL FOR THIS VEHICLE. THE VEHICLE WAS CRUISING AT MEDIUM SPEED WHEN THE ENGINE KNOCK DEVELOPED. VERY NOTICEABLE WHEN REVVING THE ENGINE.