2015 Kia Soul
Problems, recalls and owner-reported issues
Engine is the leading concern among 904 owner complaints filed for this model year. This is the highest complaint count among 16 Soul model years with reports.
Of the 2015 reports, 36 involved a crash and 83 involved a fire. 32 people were injured and 1 person died.
What owners report most often
Recalls and investigations
EngineDec 2, 2020
Kia Motors America (Kia) is recalling certain 2012-2013 Sorento, 2012-2015 Forte and Forte Koup, 2011-2013 Optima Hybrid, 2014-2015 Soul, and 2012 Sportage vehicles. An engine compartment fire can occur while driving.
An engine compartment fire increases the risk of injury.
Kia will notify owners, and dealers will inspect the engine compartment for fuel and/or engine oil leaks, perform an engine test and make any repairs, including engine replacement, as necessary, free of charge. In addition, Kia dealers will update the Knock Sensor Detection System (KSDS) software, free of charge. The recall began January 27, 2021. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC200.
Campaign 20V750000 on NHTSA.gov
EngineFeb 22, 2019
Kia Motors America (Kia) is recalling certain 2012-2016 Kia Soul vehicles equipped with 1.6L Gasoline Direct Injection (GDI) engines. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure.
Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire.
Kia will notify owners, and dealers will upgrade the Catalytic Overheating Protection Engine Control Unit logic to prevent overheating of the catalytic converter. In addition, the catalytic converter will also be replaced if it has been damaged. Depending on the extent of any damage, the engine may also be replaced, free of charge. The recall began April 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC176.
Campaign 19V120000 on NHTSA.gov
SteeringSep 29, 2017
Kia Motors America (Kia) is recalling certain 2014-2016 Soul and Soul EV vehicles. The pinion plug may allow the pinion gear to separate from the steering gear assembly.
If the pinion gear separates, steering will be lost, increasing the risk of a crash.
Kia will notify owners, and dealers will inspect and secure the pinion plug or replace the steering gear assembly, as necessary, free of charge. The recall began November 16, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC155. Note: This recall supersedes campaigns 14V-332 and 15V-736. Vehicles previously remedied under those numbers are being recalled again under this campaign.
Campaign 17V608000 on NHTSA.gov
Vehicle speed control, accelerator pedalMar 2, 2015
Kia Motors America (Kia) is recalling certain model year 2014-2015 Soul and Soul electric vehicles manufactured July 21, 2013, to January 8, 2015. A section of the accelerator pedal may bend and fracture.
If the vehicle has a bent or broken accelerator pedal, the driver may have difficulty accelerating the vehicle, increasing the risk of a crash.
Kia will notify owners, and dealers will add a supporting rubber underneath the pedal stopper, free of charge. The recall began on March 24, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC116.
Campaign 15V123000 on NHTSA.gov
Representative owner complaints: engine
660 reports, newest first. Show all
Engine, Dec 31, 2020
THE CAR BROKE DOWN WHILE DRIVING ON THE HIGHWAY. THE CAR BEGAN MAKING A LOUD NOISE AND BEGAN SHAKING AND THEN JUST SHUT DOWN. THE CAR WAS TOWED TO A LOCAL KIA DEALERSHIP. SERVICE REPRESENTATIVE DETERMINED THAT THERE WERE MULTIPLE HOLES IN THE ENGINE BLOCK AND DAMAGE TO THE CYLINDER HEAD. SERVICE DEPARTMENT REQUESTED AND RECEIVED AUTHORIZATION FOR SHORT BLOCK AND CYLINDER HEAD REPLACEMENT. KIA SOUL WAS JUST FIVE YEARS OLD, HAD FEWER THAN 50,000 ORIGINAL MILES ON THE ODOMETER, AND WAS MAINTAINED REGULARLY.
Other or unspecified, Engine, Fuel/propulsion system, Dec 30, 2020
MY 2015 KIA SOUL STALLS AND WON'T PASS 45 MPH I WAS AT THE TURNPIKE WHEN IT HAPPEN. I ALSO KNOW PEOPLE WITH THE SAME PROBLEM AND THAT THERE WAS A RECALL ON THE CATALYTIC CONVERTER. BUT WHEN I LOOK UP FOR MY CAR ITS SAYS I DON'T HAVE A RECALL. WHY ISN'T THERE A RECALL FOR THIS?
Engine, Dec 28, 2020
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED IN JUNE OF 2019 UNDER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH, AN UNKNOWN WARNING LIGHT WAS ILLUMINATED. THE CONTACT PULLED TO THE SIDE OF THE ROADWAY AND CALLED THE LOCAL DEALER PRESCOTT VALLEY KIA (5600 MARKET ST, PRESCOTT VALLEY, AZ 86314, (928) 759-5600) WHOM ADVISED HIM TO DRIVE THE VEHICLE TO THE DEALER FOR A DIAGNOSTIC TEST. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS DIAGNOSED AS A FAILED CATALYTIC CONVERTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE DEALER OPENED AND CLOSED THE CASE SINCE THE VEHICLE HAD ALREADY BEEN SERVICED UNDER THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000. *DT*JB *BF*DT*JB*DT*JB*DT*JB*JB
Power train, Engine, Fuel/propulsion system, Dec 28, 2020
MY VEHICLE HAS BEEN HAVING ISSUES WITH THE ENGINE FOR MONTHS NOW. I HAVE HAD TO HAVE PARTS REPLACED THAT CLEARLY ARE RELATED TO THE ENGINE , CAN NOT DRIVE IT AFTER HAVING IT TOWED TO THE KIA DEALERSHIP . THEY CORRECTED TWO RECALLS , BUT DID NOT CHECK FOR PROBLEMS WITH MY ENGINE. THEY DID A DX TEST HOWEVER DID NOT DRIVE IT TO CLEARLY SEE IT STILL HAS SAME ISSUES AS WHEN I BROUGHT IT IN , BUT WORSE THAN BEFORE NOW. MY VEHICLE IS PART OF THE CAMPAIGN 20V750 WITH CODE SC200. MY VEHICLE IS ALSO BURNING OIL , TWO TIMES I WAS TOLD BY A MECHANIC THAT THEY ARE SURE IT HAS TO DO WITH ENGINE ISSUES. I CALLED THEM BACK AND ADDRESSED MY CONCERNS AFTER LEAVING WITH IT THE SAME PROBLEMS AS BEFORE AND WAS TREATED AS IF I WAS MAKING UP THE ISSUES I AM HAVING WITH THE VEHICLE . DUE TO I AM THE 2ND OWNER THEY DID NOT WANT TO USE MY WARRANTY I HAVE ON THE ENGINE TO REPAIR OR EVEN CHECK INTO THE ENGINE FOR PROBLEMS . NOW I AM HAVING TO WAIT UNTIL THE MANAGER COMES BACK TO WORK IN TWO DAYS TO GET A RESOLUTION, I CAN NOT AFFORD TO KEEP PAYING FOR TOW CHARGES FOR THE 2ND TIME.
Engine, Dec 28, 2020
NO PRESSURE TO CYLINDER 2.
Engine, Dec 26, 2020
INTERNAL ENGINE NOISES, NO ENGINE CODES OR IDIOT LIGHTS OF ANY KIND.
Electrical system, Engine, Fuel/propulsion system, Dec 21, 2020
WE HAD A RECALL SO WE BROUGHT OUR KIA SOUL 2015 TO BE REPAIRED. THEY HAD THE CAR FOR A MONTH . WHEN WE GOT THE CAR BACK IT WASN'T THE SAME ,THE ENGINE LIGHT CAME ON. WE CALLED THEM AGAIN THEY SAID IT WAS NORMAL AND OUR CAR WAS FINE. WE KEPT CALLING THEM THE IT WASN'T. WE WERE GOING TO NH FOR A FAMILY REUNION AND BRING HIS DAUGHTER BACK OO. THEY SAID THAT THEY NEEDED TO SEE THE CAR ONNLY WHEN THE LIGHT WAS ON, IT ALWAYS CAME ON AT ODD TIMES. BUT THEY ASSISTED IT WAS FINE TO GO UP NORTH, WELL WHEN WE HIT MASS. THE CAR BLEW IT'S ENGINE. THEY RIED TO SAY WE HAD NO OIL IN IN, MY HUSBAND CHANGED THE OIL BEFORE WELEFT AND EVERYTHING THAT THE RECALL SAID WOULD HAPPEN DID HAPPEN. . THE CAR WAS LEFT IN MASS AT TEWKSBURY KIA AND KIA WOULD NOT FIT THE BILL. SO WE HAVE NO CAR SINCE WE WERE IN FINANCIAL STRESS. I HAVE NO CAR THEY CAME AND TOOK FROM US. AND I STILL HAVE TO PAY EVEN THOUGH I HAD THE INSURANCE WERE SOMETHING HAPPEN IT GET PAID OFF. SO ON A MAIN HIGHWAY OUR CAR DIED IN THE FLOW OF TRAFFIC THE SCARCEST THING IN THE WORLD. HAD TO GET A HOTEL, RENTAL LOSS OF WORK AND HAD TO DEPEND ON NEIGHBORS FOR A RIDE TO WORK, I LOVED OUR CAR. BRYAN KIA IN LEESBURG FL DIDN'T DO US RIGHT OR KIA WE DID OUR PART THEY DIDN'T , I HAVE THE REPAIR BILLS AT HOME, AT WORK JUST FOUND THIS SITE. PLEASE HELP US
Engine, Dec 16, 2020
THERE ARE NO OIL LEAKS BUT THE OIL KEPT MEASURING LOW. NOW THERE IS THIS METAL ON METAL SOUND COMING FROM THE ENGINE. THE VEHICLE WAS IN MOTION AT THE TIME THE METAL SOUND WAS NOTICED.
Engine, Dec 15, 2020
AFTER OIL CHANGE MY ENGINE WILL BURN ALL OF ITS OIL UP WITHIN 2000 MILES WITHOUT ANY CHECK ENGINE LIGHT, WARNINGS OR LEAKS. THIS OCCURS WHEN VEHICLE IS IN MOTION. THIS CAN RESULT IN ENGINE LOCK UP CAUSING INCIDENT. I BEGAN NOTICING THIS ISSUE IN JUNE OF 2019 AND WAS NOT SURE IF THE OIL FILTER HAD BECOME LOOSE OR WHAT? I DID GET UNDER THE VEHICLE AND INSPECT FOR LEAKS TO FIND NONE. SINCE SEVERAL OIL CHANGES LEADING UP TO NOW THE VEHICLE CONTINUES TO BURN ALL OIL WITHIN 2000 MILES BEFORE NXT OIL CHANGE. I WAS ALSO SURE TO CHECK ENGINE OIL AFTER EACH CHANGE TO BE SURE ENGINE OIL WAS IN FACT FULL.
Engine, Dec 14, 2020
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT STATED WHILE DRIVING 35 MPH, THE ENGINE EXPERIENCED A MISFIRE AND THE VEHICLE LOSS MOTIVE POWER. THE CHECK ENGINE WARNING LIGHT WAS FLASHING. THE VEHICLE WAS TAKEN TO BRUCE WALTERS FORD LINCOLN KIA (302 S MAYO TRAIL, PIKEVILLE, KY 41501, (606) 444-2200 TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS AN OIL LEAK ON THE OIL PAN COVER. THE CONTACT STATED THAT THE CATALYTIC CONVERTER WAS PREVIOUSLY REPAIRED BY AN INDEPENDENT MECHANIC. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE SPARK PLUGS AND IGNITION COILS NEEDED TO BE REPLACED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 98,000.
Engine, Dec 14, 2020, fire
TL* THE CONTACT OWNED A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE VEHICLE STALLED AS THE CHECK ENGINE WARNING LIGHT APPEARED ON THE INSTRUMENT PANEL. SOON AFTER THE STALL, THE CONTACT NOTICED THAT A WHITE SMOKE BEGAN TO EMIT FROM VEHICLE. SHE IMMEDIATELY EXITED THE VEHICLE AS THE ENGINE SOON CAUGHT ON FIRE. THE FIRE DEPARTMENT WAS CALLED AND THE FIRE WAS EXTINGUISHED. A FIRE REPORT WAS FILED AT THE SCENE. NO INJURIES WERE REPORTED DUE THE FAILURE. DUE TO THE FIRE, THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND WAS DESTROYED. THE DEALER NOR THE MANUFACTURER HAVE YET TO BE MADE AWARE OF THE FAILURE. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 20V750000(ENGINE) WHICH SHE LINKED TO HER FAILURE; HOWEVER, HER VEHICLE WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.
Engine, Dec 11, 2020
I WAS DRIVING ON A ONE LANE ROAD INCLINING WHEN LOUD NOISE STARTED COMING FROM THE ENGINE. WHEN I FOUND A SAFE PLACE TO PULL OVER, AS I PULLED OVER, THE ENGINE MALFUNCTION LIGHT ELIMINATED SOLID. I HAD THE CAR TOWED TO MY MECHANIC WHO TOLD ME I NEEDED A NEW ENGINE. I THEN TOWED IT TO KIA, AND WAS TOLD BY KIA THAT THE ENGINE THREW A ROD. WAS TOLD THAT THERE WAS SO MUCH METAL SHAVINGS IN THE OIL PAN, THE PAN WAS REPLACED. THERE WAS NO OIL ON THE DIPSTICK AT BREAKDOWN. KIA TOLD ME IT WAS BECAUSE ALL THE OIL HAD BURNT UP. 30 DAYS PRIOR TO BREAKDOWN I HAD A SOFTWARE UPDATE DONE TO THE EUI, WHICH UPDATE WAS TO ALERT PRIOR TO ROD END BEARING FAILURE. I PROVIDED ALL OIL MAINTENANCE RECORDS TO KIA AND THEY REPLACED MY ENGINE FREE OF CHARGE. IT TOOK 6 WEEKS TO COMPLETE..
Engine, Fuel/propulsion system, Dec 10, 2020
DRIVING ON A CITY STREET AND CAR ENGINE LIGHT BEGAN TO FLASH RAPIDLY THEN MY CAR STARTED JERKING AND HESITATING WHEN COMING TO A STOP
Other or unspecified, Engine, Dec 10, 2020
WHEN I GO TO COME TO A STOP AT A STOP LIGHT OR STOP SIGH, SOMETIMES THE ENGINE WILL STALL OUT AND ALL POWER IS LOST. THE HAVE TO TURN THE CAR OFF COMPLETELY AND RESTART IT. THEN IT DRIVES FINE AGAIN UNTIL I COME TO ANOTHER STOP. IT DOESN'T HAPPEN ALL THE TIME BUT IT HAPPENS ALOT.
Engine, Dec 9, 2020
IIN AUGUST WHILE DRIVING, MY OIL LIGHT FLASHED BRIEFLY AND THEN WENT OUT. WHEN I PULLED INTO MY DRIVEWAY I CHECKED MY OIL AND THERE WAS BARELY ANY OIL IN THE CAR. BASED ON MY MILLAGE I WAS NOT YET DO FOR AN OIL CHANGE AND HAD NOT SEEN ANY INDICATION THAT I WAS LEAKING OIL ( NOT SPOTS IN DRIVEWAY) I ADDED OIL AND TOOK THE CAR TO THE DEALERSHIP WHO DID AN OIL CHANGE AND BEGAN OIL CONSUMPTION TESTS. ENGINE IS MAKING A KNOCKING NOISE CONSTANTLY AND RATTLING NOISE WHEN DECELERATING.OIL IS NOT LEAKING ON GROUND BUT CAR IS CONSISTENTLY LOSING OIL. IDLES ROUGH. I HAVE ALREADY COMPLETED 3 OIL CONSUMPTION TESTS WITH KIA DEALER WHO STATED THAT THERE IS A KNOWN ISSUE WITH THE 3RD CYLINDER ROD BEARING IN THESE ENGINES, JUST WAITING FOR MY DIAGNOSTIC APPOINTMENT.
Engine, Dec 8, 2020
IT GAVE ME A CODE OF P1326KNOCK SENSOR CHECK ENGINE LIGHT IS FLASHING
Engine, Dec 8, 2020
CHECK ENGINE LIGHT CAME ON WHEN I FIRST GOT IN THE CAR WENT TO A MECHANIC THE CODE SAID IT WAS AN OXYGEN SENSOR SWITCH WISH I HAD CHANGED LAST YEAR AND THEY RECALL AT THE KIA DEALER AFTER ABOUT TWO DAYS THE LIGHT WENT BACK OFF AGAIN WAS OFF FOR ABOUT A WEEK CAME BACK ON AGAIN WENT BACK TO MECHANIC SAID IT WAS THE SAME CODE AGAIN THE LIGHT WENT OUT HE TOLD ME MAYBE IT WAS BAD GAS IN THE CAR CAR ENGINE LIGHT CAME BACK ON ABOUT TWO WEEKS LATER I WENT TO KIA PAID $90 FOR DIAGNOSTIC THEY SAID IT WAS THE CATALYTIC CONVERTER $1,500 JOB I ASKED THEM IF IT WAS PART OF THE OXYGEN SENSOR RECALL THEY SAID NO AND THEY SAID IT WASN'T COVERED UNDER MY HUNDRED THOUSAND MILE GUARANTEE I WENT TO A PRIVATE MECHANIC TO HAVE IT REPAIRED FOR $1,000 AND THE CHECK ENGINE LIGHT CAME BACK ON A WEEK LATER HE PUT IN A BRAND NEW CATALYTIC CONVERTER FROM KIA I DON'T KNOW WHAT TO DO ANYMORE BECAUSE I LOVE THE CAR BUT I CANNOT SPARE THIS EXPENSE AND I'M AFRAID IF IT WILL CATCH FIRE OR DIE WHILE I'M DRIVING
Engine, Dec 7, 2020
MY VEHICLE KEEPS RUNNING OUT OF OIL AND THERE'S A KNOCKING/RATTLING NOISE. THE NOISE CAN BE HEARD WHILE DRIVING. I TAKE IT TO THE CAR SHOP AND THERE'S NO OIL IN THE CAR.
Engine, Dec 6, 2020
THE ENGINE STARTED MAKING A KNOCKING NOISE THEN THREW A ROD THROUGH THE BLOCK AT 89K MILES I HAD TO HAVE THE ENGINE REPLACED
Engine, Dec 4, 2020
THE CATALYTIC CONVERTER PLUGGED AND THE OIL PRESSURE SENSOR LIGHT IS BLINKING
Engine, Nov 27, 2020
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING 65 MPH, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. DUE TO THE FAILURE, THE VEHICLE WAS TOWED TO HIS RESIDENCE. THE CONTACT INSPECTED THE ENGINE AND FOUND METAL SHAVINGS INSIDE THE ENGINE COMPARTMENT DUE TO A BROKEN CONNECTING ROD. OIL HAD ALSO LEAKED ALL OVER THE ENGINE. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT THEN TOWED THE VEHICLE TO DUTCH MILLER KIA OF BARBOURSVILLE (6400 US-60, BARBOURSVILLE, WV 25504) WHERE HE WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND THE CONTACT WAS PROVIDED THE SAME INFORMATION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000.
Engine, Nov 13, 2020, fire
TL* THE CONTACT OWNED A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, SEVERAL WARNING LIGHTS ILLUMINATED AS SHE HAD ATTEMPTED TO MERGE OFF TO THE SIDE OF THE ROAD. ONCE SHE PULLED OVER, SHE SAW SMOKE EMITTING FROM THE ENGINE OF THE VEHICLE. SECONDS LATER, A FLAME BEGAN TO IGNITE WITHIN THE ENGINE, THEREFORE, THE CONTACT AND HER HUSBAND IMMEDIATELY EXITED THE VEHICLE. A STATE TROOPER INITIALLY ARRIVED AT THE SCENE AND ATTEMPTED TO EXTINGUISH THE FIRE WITH HIS EXTINGUISHER; HOWEVER, THE FLAMES GREW QUICKLY WHICH RENDERED THE EXTINGUISHER INEFFECTIVE. THE FIRE DEPARTMENT EVENTUALLY ARRIVED AT THE SCENE AND WAS ABLE TO EXTINGUISH THE FIRE. THE CONTACT WAS UNCERTAIN IF A FIRE OR A POLICE REPORT WAS FILED. NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT TOW YARD WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REQUESTED THE SERVICE HISTORY ON THE VEHICLE. THE CONTACT THEN REACHED OUT TO MATHEWS NISSAN SERVICE(185 HIGHWAY 76 SERVICE BAY ENTRANCE, CLARKSVILLE, TN 37043), WHERE SHE PURCHASED THE VEHICLE, AND THEY WERE ONLY ABLE TO PROVIDE HER RECORDS FROM WHEN THEY CAME INTO POSSESSION OF THE VEHICLE. DUE TO THE LACK OF INFORMATION, THE FAILURE WAS NEVER INVESTIGATED BY THE MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 57,000.
Structure, Engine, Nov 11, 2020, fire
I WAS DRIVING HOME ON THE HIGHWAY FROM DINNER WITH MY FIANCE AND SON WHO'S 10 YEARS OLD DOING ABOUT 65. THE ENGINE FELT LIKE IT WAS STUTTERING SHAKING AND I LOOKED AT MY DASH BOARD AND ALL MY LIGHTS WERE BLINKING. I PULLED OFF THE HIGHWAY AND STARTED TO SMELL SOMETHING BURNING. I GOT OUT AND LOOKED UNDER THE HOOD AND IT WAS ON FIRE. I TOOK OUR SODAS FROM THE CAR FROM THE RESTAURANT TO TRY N PUT IT OUT BUT IT DIDN'T HELP SO I TOLD BOTH MY FIANCE AND SON TO GET OUT OF THE CAR AND WE GOT AWAY FROM IT SO WE DIDN'T GET INJURED AND ALL WE COULD DO IS STAND THERE AND WATCH IT BURN.
Engine, Nov 10, 2020
ON NOV 3RD 2020 I WAS WAITING TO MAKE A LEFT TURN ACROSS A ROAD WITH TWO WAY TRAFFIC. I ACCELERATED THROUGH THE TURN IN ORDER TO GET IN FRONT OF ANY ONCOMING VEHICLES. AS SOON AS I DID THIS I NOTICED MY CAR HAD TROUBLE GAINING SPEED AND FELT OFF. I CONTINUED TO DRIVE AND REALIZED I COULD NOT ACCELERATE PROPERLY AND MY ENGINE WAS MAKING A TERRIBLE KNOCKING NOISE. I DROVE TO WORK AND HOPED IF I LET IT SIT DURING MY SHIFT MAYBE IT WOULD BE BETTER IN THE MORNING (I WORK OVERNIGHT SO THIS HAPPENED IN THE EVENING). AFTER WORK MY CAR WAS STILL MAKING THE SAME NOISE SO I TOOK IT TO MEINEKE WHERE I NORMALLY GET MY OIL CHANGED. THEY DID THE DIAGNOSTIC AND CALLED TO TELL ME I BARELY HAD ANY OIL AND I NEEDED A NEW ENGINE. AT FIRST THEY TRIED TO TELL ME IF WAS MY DOING BUT AFTER SOME RESEARCH I HAVE COME ACROSS THIS THREAD WHERE ALMOST EVERYONE IS HAVING THE SAME PROBLEM I DO HAVE THE 2.0L ENGINE ON MY 2015 KIA SOUL THAT I PURCHASED IN 2016. CURRENTLY I AM AT AROUND 88,000 MILES WHICH SEEMS TO BE A COMMON THEME. UNFORTUNATELY AFTER TAKING IT TO KIA I WAS INFORMED THEY WOULD NOT COVER IT EVEN THOUGH THEY HAD EXTENDED THE WARRANTY FOR SOMETHING SIMILAR TO THIS ISSUE. THIS IS BECAUSE SOMEONE LEASED THE VEHICLE BEFORE I PURCHASED IT AND SO I AM CONSIDERED THE SECOND OWNER AND I DO NOT GET THE SAME WARRANTY. TRYING TO FIGURE OUT A MEANS TO FIX MY VEHICLE. I DID BUY OTHER COVERAGE WHEN MY VEHICLE WAS PURCHASED THAT MAY HELP BUT IF NOT I AM STUCK FOOTING OVER $5,000 IN REPAIRS.
Engine, Nov 5, 2020
TWO WEEKS AFTER RECEIVING A LETTER FROM KIA MOTORS THAT THE EXPECTATIONS OF OIL MAINTENANCE HAS CHANGED FROM WHAT IT WAS WHEN I ORIGINALLY PURCHASED MY VEHICLE. I NOTICE THAT MY CAR BURNED OIL QUICKLY AND EVEN ACCUSED THE DEALER OF NOT PUTTING ENOUGH OIL IN MY VEHICLE AT OIL CHANGE INTERVALS BUT I NEVER SEEN OIL LEAKS ON MY DRIVE WAY. WHILE DRIVING, MY VEHICLE SUDDENLY WOULD NOT ACCELERATE IN MID TRAFFIC. TOOK TO THE DEALER AND MY CATALYTIC CONVERTER NEEDS TO BE REPLACED. COME TO FIND OUT THAT THE OIL THAT I THOUGHT WAS BURING WAS ACTUALLY GETTING INTO MY CAT. CONVERTER WHICH CAUSED THE DAMAGE. MY VEHICLE HAS LESS THAN 100K MILES. REPORTED TO THE KIA CONSUMER ASSISTANCE FOR RECALL AND AFTER 4 WEEKS OF GOING BACK AND FORTH WITH THEM ON CLAIM NUMBER 13810354, THEIR RESPONSE WAS THAT THEY COULD NOT REACH ME AND DENIED MY CLAIM. I HAVE ACTUAL DATES AND TIME THAT I HAVE CALLED AND REACHED OUT TO THEM TO GET A ASSISTANCE. I WAS CONSTANTLY TOLD THAT THEY COULD NOT REACH THEIR DPSM AND ECR TO GET APPROVAL. MY CASE WAS CLOSED. I FIND OUT THAT OTHER OWNERS ARE HAVING A SIMILAR PROBLEM WITH THEIR KIA SOULS. PLEASE HELP. THIS APPEARS TO BE A MANUFACTURE DEFECT CAUSING THE OIL TO BURN AND DESTROYING THE CATALYTIC CONVERTER IN THESE VEHICLES. MY VEHICLE HAS BEEN AT THE BOWIE KIA MOTORS SERVICE STATION FOR 4 WEEKS WHILE I WAS WAITING ON A RESPONSE FROM KIA CONSUMER ASSISTANCE. CALLED KIA CONSUMER ASSISTANCE TODAY AND WAS TOLD OF THE DENIAL FOR REPAIR ASSISTANCE.