2016 Kia Soul
Problems, recalls and owner-reported issues
Engine is the leading concern among 821 owner complaints filed for this model year. This is the 3rd highest complaint count among 16 Soul model years with reports.
Of the 2016 reports, 29 involved a crash and 35 involved a fire. 25 people were injured.
What owners report most often
Recalls and investigations
EngineFeb 22, 2019
Kia Motors America (Kia) is recalling certain 2012-2016 Kia Soul vehicles equipped with 1.6L Gasoline Direct Injection (GDI) engines. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure.
Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire.
Kia will notify owners, and dealers will upgrade the Catalytic Overheating Protection Engine Control Unit logic to prevent overheating of the catalytic converter. In addition, the catalytic converter will also be replaced if it has been damaged. Depending on the extent of any damage, the engine may also be replaced, free of charge. The recall began April 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC176.
Campaign 19V120000 on NHTSA.gov
SteeringSep 29, 2017
Kia Motors America (Kia) is recalling certain 2014-2016 Soul and Soul EV vehicles. The pinion plug may allow the pinion gear to separate from the steering gear assembly.
If the pinion gear separates, steering will be lost, increasing the risk of a crash.
Kia will notify owners, and dealers will inspect and secure the pinion plug or replace the steering gear assembly, as necessary, free of charge. The recall began November 16, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC155. Note: This recall supersedes campaigns 14V-332 and 15V-736. Vehicles previously remedied under those numbers are being recalled again under this campaign.
Campaign 17V608000 on NHTSA.gov
Representative owner complaints
821 reports, newest first.
Other or unspecified, Dec 10, 2020
STEVENS CREEK KIA IS DENYING TO FIX MY CATALYTIC CONVERTER EVEN THOUGH IT'S PART OF THE RECALL. THEY WANT TO CHARGE ME $250 FOR THE DIAGNOSTIC TEST AND TO FIX THE CONVERTER. THE RECALL DETAILS STATES THE DAMAGED CONVERTER WILL BE REPLACED AT NO COST TO THE CUSTOMER BUT THEY ARE DENYING ANY SERVICE UNLESS I PAY. I NOTIFIED KIA AND NOTHING IS BEING DONE. STEVENS CREEK KIA LIED TO ME THAT MY RECALL WAS DONE ON TUESDAY 12-8-20 AND WHEN I SHOWED UP MY CAR WAS STILL NOT RUNNING, THEY STILL GAVE ME MY KEYS AND TOLD ME IT WAS ALL GOOD TO GO. THEY PUT MY IN DANGER, MY CAR WOULD'VE BLOWN. THEY KNEW MY CAR WASN'T RUNNING AND STILL DIDN'T DO ANYTHING ABOUT IT AND LIED TO ME IT WAS READY AND WHEN I TOLD THEM THEY HAD TO CHECK THE CATALYTIC CONVERTER AS A PART OF THE RECALL BECAUSE THAT'S WHAT THE RECALL DETAIL STATES THEY COMPLETELY DENIED AND SAID IF I DON'T PAY FOR EVERYTHING THEY WON'T BE CHECKING OR FIXING ANYTHING. THE MANAGER AT STEVENS CREEK KIA HAS NO RESPECT OR REGARDING FOR CUSTOMER SAFETY HE HANDED ME MY CAR NOT RUNNING PAST 10 MILES WITH A BAD CATALYTIC CONVERTER EVEN THOUGH THAT'S WHAT THE RECALL SAYS TO REPLACE. I NEED TO SPEAK TO SOMEONE ON THE PHONE TO FURTHER EXPLAIN EVERYTHING THAT HAPPENED AND EXPLAIN IN MUCH GREATER DETAIL. I DON'T FEEL SAFE OR COMFORTABLE STEVENS CREEK KIA HANDLING MY VEHICLE AT THIS POINT. THEY DON'T CARE TO FIX MY RECALLED CAR.
Electrical system, Other or unspecified, Engine, Dec 7, 2020, fire
UPON PARKING MY CAR I NOTICED THE ENGINE WAS ON FIRE. SMOKE AND FLAMES WERE COMING FROM UP UNDER THE HOOD. THE CAR WAS DECLARED A TOTAL LOSS BY MY INSURANCE COMPANY AND THE FIRE WAS DEEMED ELECTRICAL IN NATURE.
Power train, Engine, Fuel/propulsion system, Dec 6, 2020
CAR STOP WORKING AND CATALYTIC CONVERTER BLEW
Other or unspecified, Dec 4, 2020
I HAVE NOT HAD A SAFETY FAILURE YET, JUST TO CLARIFY. I BOUGHT THE CAR CERTIFIED IN OCTOBER. IT REVS UP TO 2,500 - 3,000 UPON STARTUP, LOUD ENOUGH FOR A NEIGHBOR TO COME OVER AND TELL ME TO GET IT CHECKED OUT. IT HARD-IDLES AND SHUDDERS WHEN IT'S STOPPED. I'M VERY CONCERNED ABOUT IT BEING UNRELIABLE, BUT MORE WORRIED ABOUT IT BEING UNSAFE WITH THE REVVING. AFTER THREE VISITS TO THE DEALERSHIP FOR THESE ISSUES, I'M TOLD IT'S DUE TO A BAD SOFTWARE UPDATE FROM BEFORE I BOUGHT THE CAR. THEY CAN'T/WON'T TELL ME DETAILS ON THE UPDATE, BUT SAY THAT I'M LUCKY MY CAR IS STILL RUNNING BECAUSE IT PUT A LOT OF CARS "OUT OF COMMISSION". BECAUSE IT'S STILL RUNNING, THE DEALERSHIP AND MANUFACTURER ARE REFUSING TO HELP ME (NO FIX IS AVAILABLE, AND THEY'VE REFUSED A REFUND OR REPLACEMENT). I JUST NEED A SAFE AND RELIABLE CAR. I REFUSE TO SIMPLY TRADE IT IN AND PASS THE PROBLEM ALONG TO SOMEONE ELSE. KIA DID NOT DISCLOSE THE SOFTWARE ISSUE IN ADVANCE AND ISN'T BACKING THEIR PRODUCT. I WONDER HOW MANY OTHER PEOPLE HAVE BEEN AFFECTED.
Engine, Nov 30, 2020
MOTOR BLEW UP AT 73,000 MILES KIA WOULDN'T UP HOLD WARRANTY SO I BOUGHT A SHORT BLOCK FROM KIA MOTORS HAD IT REPLACED AND IN LESS THAN 5 MIN OIL LIGHT CAME ON AND NEW SHORT BLOCK HAD ALREADY SPUN A BEARING KIA WOULDN'T UP HOLD WARRANTY ON NEW SHORT BLOCK EITHER SO I HAD TO JUNK A CAR I STILL OWED OVER 12,000.00 ON
Engine, Nov 24, 2020
TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE LOSS POWER AS THE CONTACT VEERED TO THE SHOULDER OF THE ROAD. THE CONTACT TURNED THE VEHICLE OFF WAITED FOR A FEW MINUTES, TURNED THE VEHICLE BACK ON WHICH RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO RICART AUTOMOTIVE GROUP (4255 S. HAMILTON RD, GROVEPORT, OH 43125, (614) 836-5321) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE EXHAUST MANIFOLD CONVERTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,665.
Air bags, Nov 24, 2020, crash
ON OCTOBER 28, 2020 I HAD A BOX TRUCK SLAM THE BRAKES IN FRONT OF ME CAUSING ME TO REAR END THEM GOING APPROXIMATELY 25/30 MPH. THE FRONT OF MY KIA WAS SMASHED INTO THE ENGINE AND AIRBAGS DID NOT DEPLOY. I HAVE SUSTAINED MAJOR LONG TERM INJURIES DUE TO THE AIRBAG NOT DEPLOYING.
Engine, Fuel/propulsion system, Nov 21, 2020
MY CAR EXPERIENCED A COMPLETE LOSS OF POWER. MAKING IT IMPOSSIBLE TO TRAVEL OVER 50 MPH. NO CHECK ENGINE LIGHT OR CODE THROWN. BROUGHT TO KIA DEALERSHIP AND AFTER 3 WEEKS DISCOVERED THE CATALYTIC CONVERTER WAS CLOGGED AND MELTED. REPLACED 90 DAYS AGO. SECOND IS NOW DESTROYED AND MELTED. WANTS TO INSTALL THE THIRD. SAYS MOTOR IS FINE, NOT RUNNING RICH OR LEAN. NOTHING THEY CAN DO FOR ME AND THEY JUST HAVE TO KEEP UP WITH THIS $3,000 REPAIR EVERY 3 MONTHS AS IT FAILS. VEHICLE IS COMPLETELY UNSAFE TO DRIVE. CONVERTER BEING CLOGGED CAUSES IT TO SHUT DOWN ON THE HIGHWAY. KIA SAYS NOTHING THEY CAN DO, JUST NEED TO KEEP REPLACING THE CONVERTER EVERY FEW MONTHS. A CONVERTER RATED TO LAST 10+ YEARS. HIGHLY UNUSUAL. SPOKE TO OTHER MECHANICS AND THEY BELIEVED THERE WAS A RECALL ON MY CONVERTER FOR THIS REASON BUT MY BIN SHOWS NO RECALL. PLEASE HELP.
Service brakes, Nov 18, 2020, crash
FOUR CAR COLLISION, KIA SOUL 2016 WAS THE FIRST CAR. SLOWING DOWN FOR A RED LIGHT ON A CITY STREET, BREAKS DID NOT WORK. THERE WERE NO SKID MARKS ON ROAD. NO ONE WAS CITED DURING THE ACCIDENT, OFFICERS ON SITE HAD BELIEF THERE WERE OTHER COMPLICATIONS RATHER THAN DRIVER NEGLIGENCE.
Engine, Nov 18, 2020
AT ABOUT 50 MPH ON A MAIN ROAD THE OIL PRESSURE LIGHT LIGHTED UP. SECONDS LATER THE ENGINE GOT LOUD AND SPILLED A LOT OF OIL ON THE ROAD. LOTS OF SMOKE CAME OUT OF THE ENGINE COMPARTMENT. THE ENGINE BLOCK HAD A HUGE HOLE. LUCKILY THE OIL FUMES DID NOT IGNITE AS THE ENGINE WAS NOT TO HOT, BECAUSE THE DRIVE JUST STARTED SOME MINUTES BEFORE. WITH THE CAR WE BOUGHT A WARRANTY EXTENSION AND THE INSURANCE PAID FOR THE ENGINE REPLACEMENT. THE COST OF THE ENGINE REPLACEMENT WITH A USED ENGINE WAS MORE THAN USD 8.000. WHILE THE CAR WAS AT THE GARAGE WE RECEIVED A RECALL FOR A KSDS SOFTWARE UPDATE TO SENSOR AN ENGINE ISSUE WITH EXCESSIVE CONNECTING ROD BEARING DAMAGE. NOW KIA IS NOT WILLING TO IMPLEMENT THE EXTENDED 120,000 MILE ENGINE WARRANTY DUE TO THE KSDS UPDATE FOR THE CONNECTING ROD BEARING DAMAGE ISSUE TO THE SWAPPED ENGINE. HAD EXTENDED E-MAIL COMMUNICATION WITH KIA ABOUT THAT. KIA CLAIMS THE WARRANTY IS CAR AGE/MILEAGE RELATED, NOT ENGINE RELATED.
Steering, Nov 16, 2020
TL* THE CONTACT CALLED ON BEHALF OF HIS SISTER-IN-LAW WHO OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT AN ABNORMAL POPPING SOUND WAS COMING FROM THE VEHICLE WHILE MANEUVERING THE STEERING WHEEL. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT'S SISTER-IN-LAW TOOK THE VEHICLE TO GREENWAY KIA OF RIVERGATE (1536 GALLATIN PIKE N, MADISON, TN 37115) WHERE SHE WAS INFORMED THAT AN UNKNOWN RECALL REPAIR HAD BEEN PREVIOUSLY PERFORMED ON THE VEHICLE. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS INFORMED THAT THE VEHICLE WAS INSPECTED AND NOT REPAIRED UNDER THE RECALL. THE CONTACT REACHED OUT TO ANOTHER SERVICE AGENT WHO INFORMED HER THAT THE VEHICLE WAS REPAIRED AND WAS GIVEN AN ESTIMATE FOR THE REPAIR. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 17V608000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Other or unspecified, Oct 30, 2020
VEHICLE OCCASIONALLY HESITATES WHEN ACCELERATING, DELAYING FORWARD MOTION FOR A COUPLE SECONDS. THIS CAN BE VERY DANGEROUS WHEN ACCELERATING FROM STOP OR WHEN TURNING EITHER DIRECTION. THIS HAS BEN REPORTED TO DEALER SINCE WE BOUGHT IT NEW AND THEY ARE UNABLE TO DUPLICATE IT OR FIND ANY PROBLEM. WE HAD A 2015 KIA SOUL & TRADED IT BECAUSE IT DID IT EVEN MORE OFTEN THAN THIS ONE. WE THOUGHT IT WAS JUST THAT ONE CAR, BUT THIS ONE DOES IT TOO BUT NOT QUITE AS OFTEN. IT DID IT AGAIN 3 TIMES YESTERDAY, BUT MAY NOT DO IT FOR WEEKS AT A TIME SO VERY DIFFICULT TO DIAGNOSE. I HAVE READ ON SEVERAL FORUMS THAT OTHER OWNERS ARE HAVING THE SAME PROBLEM. IT HAPPENS AFTER STOPPING, LIKE AT A STOP SIGN, OR MORE OFTEN WHEN TURNING EITHER DIRECTION AFTER WE HAVE BEEN DRIVING. I HAS ALMOST CAUSED US TO HAVE AN ACCIDENT SEVERAL TIMES, EITHER REAR-ENDED OR BROADSIDED WHILE TURNING.
Other or unspecified, Engine, Oct 30, 2020
AUGUST 28, 2020 I RECIEVED A LETTER FROM KIA CORPORATE HEADQUARTERS STATING A RECALL ON A 2014 - 2016 KIA SOUL CONDUCTING SOFTWARE UPDATE ON ENGINE TO PROTECT THE ENGINE. GOT THAT COMPLETED AND SEVERAL WEEKS LATER WENT BACK TO THE KIA DEALERSHIP FOR AN OIL CHANGE, WAS ASKED DID I GIVE A GOOD REVIEW FOR KIA AND THE GUY APPEARED UPSSET, ANYWHO AFTER THAT OIL CHANGE MY KIA STARTED TO RUN SLOW AND WOULD NOT ACCERATE TO THE NORMAL SPEED OR SEEMS TO STOP. ASK A MECHANIC AND SAID IT SOUNDS LIKKE THE CATALYTIC CONVERTER. I LOOK UP INFORMATION ON KIA AND THERE IS A RECALL FOR CATALYTIC CONVERTER, HOWEVER, THE DEALERSHIP IS CHECKING FOR OTHER THINGS. HOW DO I PROTECT MY CAR?
Other or unspecified, Oct 29, 2020
HAD TO REPLACE CATALYTIC CONVERTER AT 80100 MILES EVEN AFTER RECALL WORK HAD BEEN SATISFIED
Engine, Oct 27, 2020
WHILE DRIVING ON THE FREEWAY (70MPH) , THE ENGINE BEGAN TO KNOCK AND SHAKE THE CAR. THEN THERE WAS A BANG, AND SEVERAL PUFFS OF WHITE SMOKE, AND THE CAR DIED. WE HAD IT TOWED TO THE SHOP, AND THEY TOLD US THAT A PISTON SHOT THROUGH THE BOTTOM OF THE ENGINE BLOCK, AND DRAINED ALL THE OIL IN THE CAR. THE ENTIRE ENGINE WOULD NEED TO BE REPLACED. QUOTED COST TO REPAIR 9K FOR A USED ENGINE, 15K FOR A NEW ENGINE. THE CAR WAS WELL MAINTAINED, AND SERVICED REGULARLY.*DT CONSUMER STATED FOLLOWING CODES FROM DIAGNOSTIC P0326, P0014 P0303.*JB*DT CONSUMER STATEDMANUFACTURER COULD NOT DO ANYTHING ABOUT.*JB
Engine, Oct 23, 2020
2016 KIA SOUL 2.0L SERVICED REGULARLY RUNNING FULL SYNTHETIC. OIL CHANGED 10/1/2020, ON 10/19/2020 THE OIL WAS CHECKED IN THE MORNING AND FULL AT THAT TIME, ON WEDNESDAY 10/21/20 CHECK ENGINE LIGHT CAME ON - CODE WAS PO441 WHICH IS AN EVAP ISSUE, BUT CAR STARTED KNOCKING PRETTY BAD WHILE DRIVING ON THE HIGHWAY. PULLED INTO GAS STATION IMMEDIATELY AND CHECKED THE OIL AND THE OIL HAD DISAPPEARED COMPLETELY, NOT EVEN REGISTERING ON THE DIP STICK. TRIED TO ADD OIL AT THIS POINT BUT IT WAS TOO LATE THE ENGINE HAD THROWN A ROD.
Engine, Oct 21, 2020
LAST SUMMER WE WERE ON VACATION, DRIVING FROM TEXAS TO KANSAS. WHILE DRIVING ON THE HIGHWAY, WE NOTICED THAT THE ENGINE STARTED SOUNDING LIKE A DIESEL ENGINE. I PULLED OVER TO THE SHOULDER, SHUT THE ENGINE OFF AND CHECKED THE OIL. I NOTICED THAT WE HAD SPONTANEOUSLY LOST OIL. NO LEAKS OR ANYTHING. WE PULLED INTO AN AUTO PARTS STORE AND PURCHASED 3 QUARTS OF 5W-20 SYNTHETIC CASTROL GTX SYNTHETIC OIL, I ADDED THE OIL AND THE RATTLING STOPPED. NOW THE ENGINE AGAIN HAS DONE THE SAME THING AND NOW ITS IN NEED OF EXPENSIVE REPAIRS BECAUSE THE ENGINE HAS A PISTON ROD KNOCK DUE TO SPONTANEOUS OIL LOSS.
Engine, Fuel/propulsion system, Oct 12, 2020
I WAS ON MY INTO WORK AND MY VEHICLE STARTED TO SLOW DONE ON THE HIGHWAY. I WAS TOLD SOMETHING POPPED OUT UNDER NEATH MY VEHICLE AND THE VEHICLE STARTED TO SMOKE. SOME SORT OF A ROD THAT MUST OF CAME OFF. I HAD THIS TOWED TO OUR COMPANY MECHANIC AND THEY SAID THAT I MIGHT HAVE TO REPLACE THE WHOLE ENGINE.
Engine, Oct 10, 2020
I WAS DRIVING NORMAL AND THE CAR JUST STOPPED WHEN I TRIED TO DRIVE SHE HAD A LOUD NOISE AND NO POWER
Other or unspecified, Engine, Fuel/propulsion system, Sep 26, 2020
CATILAC CONVERTER. KIA REFUSED TO FIX SAYS NOT A RECALL. BUT 2017 KIA MANUFACTURING SAYS IT'S A RECALL AND NOW MY CHECK ENGINE LIGHT APPEARS AND THAT NEEDS TO BE FIXED
Engine, Sep 8, 2020
WHILE DRIVING MY KIA SOUL ON A CITY ROAD I PULLED OVER TO LET A CAR PASS. I WAS STILL IN GEAR AND ONCE THE CAR PASSED I WENT TO PULL BACK ON TO THE ROAD AND THE CAR WOULD NOT MOVE. I THEN NOTICED THAT IT HAD STALLED. WE TRIED TO START IT AGAIN BUT IT WOULD NOT TURN OVER. NO LEAKING OIL AND THE OIL WAS FULL. I DO A FULL SYNTHETIC OIL CHANGE EVERY 3-4000 MILES. WE THEN TOWED IT TO OUR KIA DEALER. THEY SAID THAT THE ENGINE SEIZED. AFTER SOME RESEARCH I FOUND OUT ABOUT THE RECALL FOR THE ENGINES AND THE PROBLEMS. AFTER 2 MONTHS THEY JUST INFORMED ME THAT IT DOESN'T FIT THE RECALL. EVEN THOUGH THE ENGINE CLEARLY FALLS WITHIN THE PARAMETERS OF THE CHRONIC PROBLEMS.
Electrical system, Exterior lighting, Aug 28, 2020
I KEEP HAVING A REASSURING ISSUE WITH MY HEADLIGHTS MULTIPLE TIMES I HAVE TAKEN THE VEHICLE TO THE DEALER PAYING TO GET THE ISSUE FIXED. SPENDING COUNTLESS DOLLARS ON THIS ISSUE FOR THE PROBLEM TO CONTINUE. THE KIA DEALERS KEEP CHANGING PARTS OUT AND NOTHING HAS HELPED. IS IT A WAY THAT THIS ISSUE CAN GET CHECK BY SOMEONE PLEASE.
Engine, Aug 20, 2020
RECALL 19V120000; SC176 EXCESSIVE OIL CONSUMPTION. MANUFACTURER WILL NOT HONOR WARRANTY AND IS AWARE OF PROBLEM. I AM BEING TOLD COSTS INVOLVED WITH THIS ISSUE ARE NOT WARRANTY AND TO BE PAID OUT OF POCKET DESPITE KNOWN PROBLEM.
Engine, Fuel/propulsion system, Aug 18, 2020
8/1/20 DRIVING ON HWY 231 AT 65MPH WHEN MY CAR FELT LIKE IT WAS STALLING, PULLED OVER AND TURNED ENGINE OFF.IT WOULD CRANK BUT ONLY GO APPROXIMATELY 20 MPH OR REV TO ABOUT 2000 RPM, THEN JUST PUTTER OUT. AT TUFFYS WHERE IT WAS SAID "NOTHING WAS CODING". SAID NEEDED KNEW FUEL PUMP FOR $1600. THAT WAS REPLACED BUT WAS NOT THE ISSUE.HE SAID THERE IS AN ACTIVE RECALL ASSOCIATED W/ CAR AND TO GET IT TO THE LOCAL KIA DEALERSHIP.I IMMEDIATELY STARTED RESEARCHING AN FOUND RECALL 19V120000, I CALLED KIA 800# AND WAS TOLD THERE WAS NO RECALL ASSOCIATED W/ CAR AND THAT THEIR SEARCH IS VIN SPECIFIC AND WAS NO ACTIVE RECALLS ON THIS CAR. I CONTINUED TO RESEARCH, CALLED BACK AND YES INDEED THERE WAS A RECALL. CAR ARRIVED THERE FRIDAY 8/7/20 AT 9:30 AM. SPOKE W/ CHUCK AND WAS NOT GIVEN ANY DETAILS THOUGH I CALLED HIM DAILY.FOLLOWING FRIDAY(8/14/20) I SPOKE W/ JARED WHO SAID THEY WERN'T SURE BUT IT WAS LOOKING LIKE POSSIBLY A RECALL ISSUE BUT THAT THEY WEREN'T SURE AND TO CALL BACK AND THEY COULD GET ME SET UP W/ A RENTAL CAR BECAUSE THE ENGINE LIKELY NEEDED REPLACING. AN HOUR AND A HALF LATER A WOMEN LEFT ME A VOICEMAIL ASKING ME TO GET RECEIPTS OF ALL OIL CHANGES DONE ON VEHICLE. I STILL HAD NO EXPLANATION ON WHAT WAS WRONG WITH MY CAR.GAVE 2 RECEIPTS BUT WAS NOT REALLY SURE THE PERTINENCE IF THIS WAS A MANUFACTURE RECALL. KIA SAYS THE ONLY RECALL WAS FOR A SYSTEM UPDATE. WHEN ASKED HIM IF THIS HAD BEEN DONE HE SAID NO. BUT I HAD PREVIOUSLY BEEN TOLD BY ROBERT AT 1800 KIA THAT THIS HAD BEEN DONE.I TOLD JARED THIS AND HE SAID "WE PROBABLY JUST TOLD TECH SUPPORT THAT" WHEN I DEMANDED TO KNOW IF SYSTEM UPDATE HAD BEEN DONE HE PUT ME ON HOLD, THEN REPLIED '"OH WELL THAT WAS JUST DONE". HE SAID BUT NONE OF THIS HAS ANYTHING TO DO W/ UR CAR. WHEN ASKED WTF THE ACTAL PROBLEM WAS HE SAID ENGINE WAS KNOCKING DUE TO MY LACK OF MAINTENANCE AND NEEDED A NEW ENGINE BUT IN NO WAY DUE TO A RECALL
Other or unspecified, Aug 16, 2020
WHILE DRIVING DOWN THE ROAD THE CAR LOSES POWER AND THE ENGINE STALLS OUT. NO CHECK ENGINE LIGHTS COME ON AND THE ENGINE STALLS AND THEN STOPS RUNNING. AFTER FURTHER INSPECTION, THE CATALYTIC CONVERTERS HAS BEEN CLOGGED AND IS NOT FUNCTIONING CORRECTLY.