2016 Kia Soul
Problems, recalls and owner-reported issues
Engine is the leading concern among 821 owner complaints filed for this model year. This is the 3rd highest complaint count among 16 Soul model years with reports.
Of the 2016 reports, 29 involved a crash and 35 involved a fire. 25 people were injured.
What owners report most often
Recalls and investigations
EngineFeb 22, 2019
Kia Motors America (Kia) is recalling certain 2012-2016 Kia Soul vehicles equipped with 1.6L Gasoline Direct Injection (GDI) engines. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure.
Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire.
Kia will notify owners, and dealers will upgrade the Catalytic Overheating Protection Engine Control Unit logic to prevent overheating of the catalytic converter. In addition, the catalytic converter will also be replaced if it has been damaged. Depending on the extent of any damage, the engine may also be replaced, free of charge. The recall began April 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC176.
Campaign 19V120000 on NHTSA.gov
SteeringSep 29, 2017
Kia Motors America (Kia) is recalling certain 2014-2016 Soul and Soul EV vehicles. The pinion plug may allow the pinion gear to separate from the steering gear assembly.
If the pinion gear separates, steering will be lost, increasing the risk of a crash.
Kia will notify owners, and dealers will inspect and secure the pinion plug or replace the steering gear assembly, as necessary, free of charge. The recall began November 16, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC155. Note: This recall supersedes campaigns 14V-332 and 15V-736. Vehicles previously remedied under those numbers are being recalled again under this campaign.
Campaign 17V608000 on NHTSA.gov
Representative owner complaints
821 reports, newest first.
Engine, Feb 15, 2018
MY CAR IS 2016, ITS 18 MONTHS OLD HAS 19K MILES AND THE ONLY THING DONE TO THE CAR WAS OIL CHANGES WHICH WERE PERFORMED AT THE DEALER WHERE I BOUGHT MY CAR. ON JAN 19, 2018 MY CAR STOP WORKING WHILE DRIVING 45 MILES AN HOUR ON THE STREET. IT HAPPENED ON NW 36TH STREET GOING EAST IN MIAMI, FLORIDA ZIPCODE 33166 WHEN TOWED TO THE DEALER WAS TOLD ON THE FOLLOWING MONDAY THE PISTON PUSH THE ROD BLOCK AND THE ENGINE LOCK UP. ITS STILL AT THE DEALER. ON MONDAY IT WILL BE A MONTH. AND EVEN THOUGH I AM DRIVING A RENTAL ( WHICH THE DEALER IS PAYING FOR) THEY HAVE NO IDEA WHEN THE CAR WILL BE FIXED. EVERYTHING IS UNDER WARRANTY. MY CONCERN IS HOW CAN THIS MANUFACTURE BUILD CARS WHICH THEIR ENGINES LOCK UP AFTER LESS THAN 2 YEARS. THANK GOD I WAS NOT DRIVING IN AN EXPRESSWAY. I AM BEYOND SCARED TO DRIVE THIS KIND OF CAR AGAIN. *TR
Fuel/propulsion system, Dec 17, 2017
I EXPERIENCE INTERMITTENT HESITATION WHEN PRESSING ON THE ACCELERATOR. IT FEELS LIKE THE CAR ISN'T DOWNSHIFTING CORRECTLY OR ISN'T GETTING ENOUGH FUEL IN ORDER TO PICK UP SPEED. I TOOK THE CAR TO THE KIA DEALER SERVICE DEPARTMENT AND THEY SAID THEY DIDN'T FIND ANY PROBLEMS AND COULDN'T DUPLICATE THE ISSUE. THE CAR CONTINUES TO INTERMITTENTLY HESITATE WHEN ACCELERATING. THIS HAPPENS IN ALL DRIVING CONDITIONS.
Steering, Dec 4, 2017
TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE DRIVING, THE STEERING WAS LOOSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V608000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (ALL STAR KIA OF BATON ROUGE, 5740 SIEGEN LANE, BATON ROUGE, LA 70809) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER FOR TWO WEEKS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT STATED THAT SHE WAS AFRAID TO DRIVE THE VEHICLE AND DID NOT WANT TO VISIT A DEALER FURTHER AWAY FROM HER HOME. THE FAILURE MILEAGE WAS 9,283. PARTS DISTRIBUTION DISCONNECT.
Visibility/wiper, Oct 12, 2017
SUNROOF COLLAPSED WHILE DRIVING TO SCHOOL IN THE MORNING WITHOUT ANY SIGNIFICANT CHANGE OF TEMPERATURE.
Vehicle speed control, Service brakes, Aug 24, 2017
TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE DRIVING ON SEVERAL OCCASIONS, THE ACCELERATOR PEDAL WAS DEPRESSED; HOWEVER, THE VEHICLE FAILED TO RESPOND. ON SEVERAL OCCASIONS, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE CONTACT STATED THAT THE BRAKES OPERATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO CAVENAUGH KIA (LOCATED AT 3315 STADIUM BLVD, JONESBORO, AR 72404, (870) 802-4451) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE OR DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 500.
Other or unspecified, Jul 18, 2017
KEY WILL GET STUCK IN IGNITION AFTER PUTTING VEHICLE IN PARK AND ATTEMPTING TO REMOVE KEY AFTER TURNING KEY TO OFF POSITION. KEY WILL ALSO NOT TURN WHEN ATTEMPTING TO TURN ON VEHICLE. VEHICLE WAS STATIONARY AND PARKED ON BOTH OCCASIONS. THE INABILITY TO REMOVE THE KEY FROM THE IGNITION HAPPENED IN NOVEMBER OF 2016. THE INABILITY TO TURN THE KEY TO START THE CAR HAS HAPPENED AT LEAST 5 SEPARATE TIMES. MOST RECENTLY WAS SATURDAY, JULY 15, 2017 AND I WAS AT A HIKING TRAIL IN THE MOUNTAINS.
Power train, Jul 15, 2017
AFTER PUTTING THE CAR IN PARK AND TURNING IT OFF, THE CAR STARTED ROLLING. I STOPPED THE CAR, TURN IT ON, PUT IT IN DRIVE, THEN TURNED IT BACK OFF. IT ROLLED AGAIN (IN A RELATIVELY FLAT PARKING STRUCTURE.) I NORMALLY SET THE PARKING BREAK SO I'M NOT SURE WHEN THIS MAY HAVE STARTED.
Vehicle speed control, Jun 14, 2017
TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE INDEPENDENTLY ACCELERATED WITHOUT WARNING. ALSO, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (SPITZER KIA CLEVELAND 3414 BROOKPARK ROAD, CLEVELAND, OH 44134), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE FAILURE OCCURRED RANDOMLY. THE CONTACT FILED A COMPLAINT WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 30. THE VIN WAS NOT AVAILABLE.
Vehicle speed control, Jun 12, 2017, crash
THE ACCELERATOR PEDAL BROKE IN HALF AND SOMEHOW STUCK ON. [XXX] WAS UNABLE TO STOP THE VEHICLE AND IT JUMPED OFF A THREE FOOT WALL, RAN THROUGH A WOODEN FENCE AND HIT THE BRICK WALL OF AN APARTMENT BUILDING. DAMAGE WAS EXTENSIVE, BUT COULD HAVE BEEN MUCH WORSE. THE 2014 AND 2015 MODELS HAVE BEEN RECALLED FOR BREAKING ACCELERATOR PEDALS, HOWEVER THE 2016 HAS NOT BEEN INCLUDED IN THE RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Other or unspecified, May 2, 2017
ALL INTERIOR WINDOWS FOGGED UP MAKING IT IMPOSSIBLE TO SEE OUTSIDE VEHICLE. I WAS DRIVING THE VEHICLE EARLY MORNING, MID TO LOW 60 DEGREE TEMPS, I PUT HEAT ON LOW FAN SPEED AND MID TEMP, INSTRUMENT PANEL STARTED TO FOG UP AND WINDSHIELD STARTED TO FOG UP, I SWITCHED HEATER TO DEFOG AND IN A FEW SECONDS ALL WINDOWS FOGGED UP. IT WAS DARK AND I WAS IN A ROUNDABOUT WITH TRAFFIC AHEAD OF ME AND BEHIND ME. I OPENED ALL WINDOWS AND PUT DEFOG TO FULL SPEED AND AFTER ABOUT A MINUTE WAS THE WINDSHIELD DEFOGGED. INTERNET SEARCH SHOWED POSSIBLE CLOGGED HEATER/AC BLOWER BOX, WHICH WAS REPORTED TO BE A SERVICE ISSUE AND NOT COVERED BY WARRANTY. I WAS ABOUT TO PARK THE VEHICLE AND WAS VERY CONCERNED ABOUT MY SAFETY AND MY FAMILY BEING IN THE VEHICLE. SOMETHING NEEDS TO BE DONE TO ADDRESS THIS ISSUE THAT WILL LEAD TO VEHICLE COLLISION WITH INJURY AND.OR FATALITIES.
Seats, Mar 23, 2017
THE MAIN PART OF MY COMPLAINT IS THAT THE HEAD RESTS LEAN FORWARD SO MUCH THAT MY HEAD IS BENT DOWNWARD WHEN I AM DRIVING THE CAR; THEREFORE, I FEEL I CANNOT LOOK STRAIGHT AHEAD. I AM SHORT, BUT HAVE NO PHYSICAL DEFORMITIES THAT KEEP ME FROM DRIVING OTHER VEHICLES SAFELY. I SIT ON A CUSHION REGARDLESS OF WHAT TYPE VEHICLE I DRIVE. I FEEL THE WAY THE HEAD REST BENDS MY HEAD FORWARD IS A SAFETY HAZARD TO ME. ALSO, THE SEAT BACKS SEEM TO HAVE A CURVE AND WILL NOT ALLOW A PERSON TO SIT UP STRAIGHT IN THE SEAT. THIS HAS BEEN, OF COURSE, AN ONGOING PROBLEM SINCE THE PURCHASE OF THE VEHICLE. MY HUSBAND AND I HAVE MADE THIS COMPLAINT KNOWN TO OUR LOCAL KIA DEALERSHIPS, AS WELL AS THE KIA MANUFACTURER.
Other or unspecified, Mar 16, 2017
CHARGING PORT CAN AUTOMATICALLY LOCK THE CHARGING CONNECTOR, MAKING IT IMPOSSIBLE TO REMOVE WITHOUT DAMAGE OCCURRING, IF NOT DONE CORRECTLY. OF COURSE, THIS ONLY OCCURS WITH THE VEHICLE STATIONARY AT A CHARGING STATION. (I UNDERSTAND THIS IS NOT UNUSUAL ON ELECTRIC CARS BECAUSE IT IS SUPPOSED TO KEEP PEOPLE FROM REMOVING IT WHILE THE CAR IS CHARGING SO THEY CAN CHARGE THEIR CAR.) I HAVE OWNED THE CAR FOR ONE MONTH AND IT HAS HAPPENED TWO TIMES. BOTH TIMES, "ONE" OF THE MANY THINGS I TRIED UNLOCKED IT BUT I'M NOT EXACTLY SURE WHAT RESOLVED IT. I HAVE BEEN UNABLE TO LOCATE ANYTHING IN THE OWNER'S MANUAL TELLING ABOUT THE POSSIBILITY OF LOCKING THE CHARGING PORT AND ONLINE SEARCH HAS ONLY RESULTED IN OTHERS SAYING THEY HAVE EXPERIENCED THE SAME PROBLEM BUT NOTHING FROM KIA MOTOR COMPANY ABOUT WHAT RESOLVES THE ISSUE...NISSAN LEAF OWNER'S MANUAL CLEARLY TELLS HOW TO LOCK AND UNLOCK THE CHARGING PORT BUT I FIND NOTHING MENTIONED ABOUT IT IN MY KIA MANUAL...ROADSIDE ASSISTANCE ONLY SENDS A TOW TRUCK DRIVER APPROXIMATELY AN HOUR AFTER THE CALL IS MADE AND THE DRIVER KNOWS LESS ABOUT THE CAR THAN THE OWNER. I BELIEVE THERE IS THE POSSIBILITY THIS COULD BE A SERIOUS PROBLEM, IN AN EMERGENCY OR NOT, WHETHER IT RESULTS IN INJURY TO THE PERSON OR DAMAGE TO THE VEHICLE.
Air bags, Structure, Feb 27, 2017, crash
ON 2/18/17 MY DAUGHTER WAS INVOLVED IN A FRONT END COLLISION IN OUR 2016 KIA SOUL. SHE STRUCK A STOPPED TOYOTA CAROLLA AT OVER 45MPH ON SOUTHBOUND I-5 IN SEATTLE WA. THIS WAS A DIRECT FRONT END COLLISION AND THE AIRBAGS IN THE KIA SOUL DID NOT DEPLOY EVEN THOUGH THE METAL BUMPER BAR WAS COMPLETELY BENT IN A "V" SHAPE BACK BEYOND THE RADIATOR. KIA USA FIRST CLAIMED THAT THIS WAS DUE TO UNDER RIDING. SENT THEM DAYTIME PHOTOS FROM THE NEXT DAY WHEN WE VISITED THE CAR TO REMOVE PERSONAL ITEMS AND THEY CHANGED THE STORY TO "THE AIR BAG SENSORS ARE IN THE CONNECTING PILLARS SO THIS STILL WOULD NOT HAVE TRIGGERED THE AIR BAGS. KIA USA IS ACCEPTING NO FAULT AND IT TAKING NO ACTION. BASED ON MY RESEARCH, THIS COLLISION SHOULD HAVE TRIGGERED BOTH FRONT AIRBAGS AS BOTH FRONT SEATS WERE OCCUPIED BY ADULTS AT THE TIME OF THE COLLISION. MY HOPE IS YOU CAN USE THIS INFORMATION AND MY PHOTOS TO INVESTIGATE THIS SITUATION AND RESOLVE IT WITH KIA. FROM MY POINT OF VIEW WE EXPERIENCED A COMPLETE FAILURE OF ONE OF THE CARS MAIN SAFETY FEATURES, FRONT DRIVER AND PASSENGER AIRBAGS. I HAVE ADDITIONAL PHOTOS AND A VIDEO THAT I AM WILLING TO SHARE IF YOU WOULD LIKE THEM. [XXX] [XXX] [XXX] [XXX] *DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB
Seat belts, Feb 25, 2017
I HAVE HAD SEVERAL INSTANCES WHERE I HAVE HAD THE SEAT BELT FASTEN LIGHT COME ON WHEN TRAVELING DOWN THE ROAD. INITIALLY I TRIED PARKING THE CAR, TURNING OFF THE IGNITION FOR 30-60 SECONDS, TURNING THE CAR BACK ON, AND ONCE I START MOVING AGAIN THE INDICATOR WOULD COME BACK ON. WHAT I FINALLY REALIZED, AFTER DOING SOME TESTING, IS THAT IF I PLACE MY CELL PHONE ON THE FRONT PASSENGER SEAT TOWARDS THE CENTER OF THE CAR (PLACING IT ABOUT 1/2 WAY FROM THE FROM THE FRONT TO THE BACK OF THE SEAT), IT WILL TRIP THE SYSTEM AND CAUSE THE SEAT BELT WARNING INDICATOR TO COME ON. AFTER DOING SOME TRIALS, I HAVE FOUND, REMOVING THE CELL PHONE FROM THE SEAT AND PLACING IT EITHER IN THE CUP HOLDERS OR THE CENTER CONSOLE WILL ACTUALLY SHUT OFF THE INDICATOR. IN CLOSING, I WAS UTILIZING THE BLUETOOTH FOR BOTH HANDS FREE AND NAVIGATION WHEN THIS PROBLEM OCCURRED, I ALSO HAD THE PHONE PLUGGED INTO A CIGARETTE LIGHTER ADAPTER (NOT THE ONE FOR IPOD). THE CAR WAS MOVING APPROXIMATELY 10 MPH (THE DEFAULT SPEED FOR THE INDICATOR TO COME ON WITH THE SEAT BELT WARNING TO COME ON). THE CHIME DOES NOT TURN ON AT ALL, BUT THE SEAT BELT INDICATOR LIGHT WILL FLASH.
Other or unspecified, Feb 10, 2017
THE 2016 KIA SOUL OWNERS MANUAL HAS FALSE, MISLEADING AND INCORRECT INFORMATION. BEFORE PURCHASING THIS NEW KIA SOUL IN 12/16 I LOOKED THROUGH THE CARS OWNERS MANUAL. SOMETHING THAT CAUGHT MY EYE AND HELPED SWAY ME TO PURCHASE THIS CAR WAS THE INFORMATION IN SECTION 8 PAGE 15 UNDER ONLINE FACTORY AUTHORIZED MANUALS (U.S. ONLY) IT STATES THAT THE FOLLOWING PUBLICATIONS ARE AVAILABLE ON WWW.KIATECHINFO.CON AT NO CHARGE. SERVICE MANUAL, ELECTRICAL TROUBLESHOOTING MANUAL, OWNERS MANUAL. IF YOU VISIT THAT SITE WWW.KIATEAHINFO.COM THE FIRST SCREEN THAT POPS UP STATES THAT EFFECTIVE OCTOBER 17,2014 THE SITE HAS BEEN CHANGED TO A SUBSCRIPTION-BASED PAY PER USE SITE. KIA REFUSES TO HONOR THE INFORMATION IN THE 2016 OWNERS MANUAL STATING THAT THIS INFORMATION IS PROVIDED FREE OF CHARGE. THIS INACCURATE AND MISLEADING INFORMATION NEEDS TO HONORED BUY KIA MOTORS AND THIS AND ANY FUTURE INACCURATE INFORMATION IN THE KIA SUPPLIED OWNERS MANUAL NEEDS TO BE CORRECTED PRIOR TO THE SALE OF ANY AND ALL KIA AUTOMOBILES.
Steering, Jan 18, 2017
WHILE DRIVING TURNING LEFT CLICKING IN THE STEERING WHEEL. THEY WHEEL WOULDN'T TURN I HAD TO SNATCH THE STEERING WHEEL TO THE RIGHT. I'VE HEARD LIGHT CLICKING BEFORE ON AND OFF, BUT TODAY WAS AT IT WORST. I LOVE THIS CAR BUT I'M AFRAID TO DRIVE IT. *TR
Steering, Jan 3, 2017, crash
ON A RESIDENTIAL STREET DOING ABOUT 15 MPH. WITHOUT ANY WARNING VEERED TO THE RIGHT HITTING A PARKED CAR AND DOING EXTENSIVE DAMAGE TO MY KIA SOUL AND MODERATE DAMAGE TO A FORD EXPLORER. IT WAS MID DAY AND GOOD VISIBILITY AND I WAS ALERT ON FAMILIAR TERRITORY IN MY OWN NEIGHBORHOOD. I AM CONCERNED THAT EVEN THOUGH KIA AND NHTSA DON'T SHOW THIS VIN # IN THE STEERING RECALL HOW CAN I AND OTHERS BE SURE IT SHOULDN'T BE? CHP DID COLLISION REPORT. NHTSA CAMPAIGN NUMBER: 15V736000. PLEASE RESPOND THAT YOU HAVE RECEIVED THIS REPORT AND ANY FURTHER INVESTIGATION. *TR
Power train, Dec 26, 2016
SINCE DAY ONE, MY KIA LOOSE COMMUNICATION WITH GAS PEDAL TO TRANSMISSION OR COMPUTER.FROM STOP I ACCELERATE, AND IF FOR ANY REASON I OUGHT TO RELEASE THE GAS PEDAL, THE TRANSMISSION ACT LIKE IT IS IN NEUTRAL GEAR,AFTER ACCELERATE TWO OR THREE TIMES IT ACCELERATE ABRUPTLY.IT ACT EXACTLY LIKE HIUNDAI RECALL NO.16V6280.I TAKE THE VEH. TO THE DEALER, I REPORT THE PROBLEM BUT THEY TELL ME THAT THEY DOES NOT FIND NOTHIN WRONG, BUT THE PROBLEM PERSISTED.MY VEH. TRANSMISSION IS A 5 SPEED ECO SHIFT DUAL CLUTCH
Service brakes, Jul 29, 2016, crash
WHILE DRIVING IN REGENERATIVE BRAKE MODE AND COMING UP TO A STOP LIGHT, I LET THE REGENERATIVE BRAKE TO SLOW THE CAR TO AROUND 10 KM/HR THEN APPLIED THE NORMAL BRAKE TO SLOW DOWN THE REST OF THE WAY. THE BRAKE PEDAL DID NOT ENGAGE WHATSOEVER. I DID NOT FEEL ANY RESISTANCE AND THE PEDAL WENT ALL THE WAY TO THE GROUND. BECAUSE I COULDN'T STOP, I HIT THE CAR IN FRONT OF ME - LOW SPEED SO LUCKILY NO ONE WAS HURT. THERE WERE NO WARNING LIGHTS ABOUT BRAKE FAILURE EITHER BEFORE OR AFTER THE INCIDENT OCCURRED. PEDAL WAS FLOORED AND THERE WAS NO ACCELERATION, ONLY MILD DECELERATION (I.E. STILL FROM THE REGENERATIVE BRAKES PRESUMABLY) THUS I AM QUITE CONFIDENT THIS WAS NOT A CASE OF PEDAL MISAPPLICATION.
Electrical system, Jul 18, 2016
DRIVING THIS CAR HIGH SPEEDS (FREEWAY) FOR LONGER PERIODS OF TIME (30 MINUTES OR MORE PER DAY) FOR MORE THAN 3 CONSECUTIVE DAYS AFFECTS MY OVERALL HEALTH AND ABILITY TO DRIVE THE CAR. IT GET CHRONIC HEADACHES, TROUBLE CONCENTRATING, SLEEPING PROBLEMS, DIZZINESS, FORGETFULNESS, EXHAUSTION, AND ANXIETY WHICH AFFECT MY REACTION TIME AND ALERTNESS WHILE DRIVING, AND ABILITY TO MAKE PROPER DECISIONS IN TRAFFIC. THERE WAS NO ACCIDENT, SINCE I DISCONTINUED DRIVING THE CAR AS SOON AS I BECAME AWARE OF THE PROBLEM. I ALSO WENT TO A DOCTOR WHO CONFIRMED THAT I AM SENSITIVE TO THE BATTERY OF THE VEHICLE (SEE ATTACHED). I CONTACTED THE MANUFACTURER BUT THEY ARE NOT WILLING TO HELP. I HAD THE CAR SERVICED AT THE LOCAL KIA SERVICE DEPT., BUT THEY SAY THE BATTERY IS WORKING PROPERLY.
Other or unspecified, Jan 30, 2016
THE PANIC BUTTON ON THE KEY FOB IS NOT RECESSED SO IT ACTIVATES WHEN YOU DON'T WANT IT TO. I HAVE CONTACTED BOTH THE KIA DEALER WHERE I BOUGHT IT AND ALSO KIA CONSUMER AFFAIRS AND BOTH COULD NOT SOLVE THE PROBLEM. IT IS A DESIGN FLAW. ANYTIME I HAVE THE KEY FOB IN MY POCKET IT IS LIKELY TO ENGAGE THE PANIC BUTTON. IT HAS HAPPENED 8 TIMES. PEOPLE THINK THERE IS AN EMERGENCY. PLEASE LET ME KNOW WHAT NHTSA CAN DO TO CORRECT THIS PROBLEM. (I PREVIOUSLY HAD A 2013 KIA SOUL AND THE DESIGN OF THE KEY FOB WAS DIFFERENT SO I NEVER HAD THE PANIC BUTTON GO OFF BY MISTAKE.) HELP.