2013 Mazda CX-5
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 194 owner complaints filed for this model year. This is the 4th highest complaint count among 14 CX-5 model years with reports.
Of the 2013 reports, 6 involved a crash and 1 involved a fire. 8 people were injured.
What owners report most often
Recalls and investigations
Structure, body, hatchback/liftgateSep 6, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Campaign 16V644000 on NHTSA.gov
Representative owner complaints
194 reports, newest first.
Electrical system, Apr 30, 2018
I PUSH THE BUTTON TO TURN THE CAR OFF. THE MOTOR TURNS OFF BUT THE ACCESSORIES STAY ON (RADIO, DASH LIGHTS, ETC.) TURN THE CAR BACK ON, MOVE THE SHIFT LEVER AND THEN TURN IT OFF AGAIN. SOMETIMES THIS WORKS, OTHER TIMES IT TAKES NUMEROUS TRIES BEFORE IT WILL ACTUALLY SHUT OFF. SOME PEOPLE HAVE GOTTEN OUT OF THEIR CAR WITHOUT REALIZING THIS HAPPENED AND CAME BACK TO A DEAD BATTERY. THIS COULD BE A DEFINITE SAFETY HAZARD - SUCH AS SOMEONE STRANDED LATE AT NIGHT WITH A DEAD BATTERY BECAUSE OF THIS ISSUE. MAZDA SAYS THEY ARE AWARE OF IT BUT YOU HAVE TO ISSUE A RECALL SO WE CAN GET OUR CARS FIXED. IT IS APPARENTLY A SENSOR UNDER THE SHIFTER THAT IS THE ISSUE. IF YOU CHECK THE WEBSITE: HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T49115_DS799849 YOU WILL SEE HOW MANY PEOPLE ARE HAVING HIS PROBLEM. PLEASE ISSUE A RECALL ON THIS PART SO THAT SOMETHING CAN BE DONE BEFORE SOMEONE IS HURT AFTER BEING STRANDED DUE TO THIS FAULTY PART. PLEASE MAKE MAZDA RESPONSIBLE FOR PUTTING A FAULTY PART IN OUR VEHICLES.
Electrical system, Apr 18, 2018
I HAVE 96,757 MILERS. AFTER I COME TO A COMPLETE STOP, I PUT THE GEAR IN PARK, AND I PUSH THE IGNITION BUTTON TO TURN OFF THE CAR, MY CX-5 DOES NOT SHUT DOWN COMPLETELY. THE ENGINE IS OFF BUT ALL OTHER ELECTRICAL SYSTEM SUCH AS RADIO/NAVIGATION REMAINS ON AND I AM NOT ABLE TO ACTIVATE THE CAR ALARM AFTER I EXIT MY CAR. ORANGE LIGHT REMAINS ON THE "START BUTTON" AND I HAVE TO RESTART THE ENGINE AND CHANGE THE GEAR FROM PARK TO R, N, OR D AND SHIFT IT BACK TO PARK TO SHUT DOWN COMPLETELY. SOMETIMES I HAVE TO REPEAT THIS STEP TWO TO THREE TIMES. THIS PROBLEM BEGAN SHORTLY AFTER MY 5 YEAR 60K EXTENDED WARRANTY EXPIRED.
Seats, Mar 2, 2018
SINCE ABOUT 2014 WHEN I LEAVE MY VEHICLE AND RETURN MY DRIVERS SEAT WILL HAVE RECLINED ALL THE WAY BACK. FOR A FEW YEARS IT WOULD TAKE A FEW SECONDS TO RETURN UPRIGHT BUT AS OF THE LAST 3 WEEKS, IT HAS BEEN HAPPENING FREQUENTLY AND NOW IT TAKES A LONG TIME FOR IT TO RETURN UPRIGHT. I CAN STILL MOVE THE SEAT FORWARD AND BACK. I WILL PUSH THE BUTTON SEVERAL TIMES FOR THE SEAT TO MOVE UP BUT IT WILL NOT SO I AM DRIVING WITH NO BACK SUPPORT WHICH IS VERY UNCOMFORTABLE ON MY BACK. IT'S DIFFICULT TO DRIVE WITH NO BACK SUPPORT, IT'S EXCRUCIATING ON MY BACK AND MAKES DRIVING UNCOMFORTABLE. I AM AFRAID FOR MY LIFE WHEN DRIVING WITH NO BACK SUPPORT. IF I AM INVOLVED IN AN ACCIDENT MY BACK WILL HAVE NO SUPPORT. THE SEAT WILL NOT RETURN FORWARD FOR 30 TO 40 MINUTES. I AM AFRAID TO TRAVEL LONG DISTANCE NOW AND THIS IS HAPPENING SEVERAL TIMES A DAY AND ON A DAILY BASIS AS OPPOSED TO SEVERAL YEARS AGO WHEN IT HAPPENED 5 TO 6 TIMES A YEAR. WHEN IT FIRST HAPPENED IN 2014, I FELT THIS SHOULD BE A RECALL. OVER TIME, THIS HAS GOTTEN VERY DANGEROUS AND WORST. I READ ON THE INTERNET WHERE A LADY WHO ALSO HAD A MAZDA CX 5 SAID HER BABY WAS IN A CAR SEAT BEHIND THE DRIVERS SEAT AND THE SEAT RECLINED AND TRAPPED HER BABY. THAT INCIDENT ALONE SHOULD MAKE THE DRIVERS REPAIR A RECALL. I HOPE NO ONE GETS PARALYZED D OR KILLED FROM THIS.
Other or unspecified, Feb 27, 2018
BOUGHT IN 2014 NO PROBLEM TILL TODAY WENT TO MAZDA DEALER SAID ELECTRICAL PROBLEM BUZZING SOUND WHEN OFF AND NOT WHEN RUNNING NOW WILL NOT START AT ALL HAVING TO HAVE IT TOWED HIS AM HELP WENT IN MY GARAGE AND HEARD BUZZING SOUND DROVE STRAIGHT TO DEALER AND WAS NOT BUZZING WHILE DRIVING
Engine, Feb 25, 2018
MY CAR BUCKS LOSES EXHILARATION AND WILL KEEP BUCKING UNTIL I PULL OVER TURN IGNITION OFF.CITY STREETS & HIGHWAY. STARTED HAPPENING ONE YEAR AGO AT 32,000 MILE. DASH BOARD LIGHTS UP AND ENGINE LIGHT STAYS ON! THEN RESETS AFTER A THREW TRIPS !! MAZDA DEALER HAS TRIED TO FIX !SO FAR NO ANSWER.I AM AFRAID OF MY MAZDA. I DO NOT FEEL SAFE WHEN I DRIVE! I HAVE 42,000 MILE NOW.
Engine, Feb 20, 2018
THE ENGINE IS REFUSING TO TURN OFF WHEN I HIT THE OFF BUTTON AND IT IS IN THE PARK POSITION. IT TAKES UP TO 5-6 TIMES TO GET THE ENGINE TO SHUT DOWN BY RESTARTING IT, PLAYING WITH THE GEARS AND FINALLY SHUTTING DOWN. THIS COULD BE A SENSOR PROBLEM. I JUST HAD THE CHECK ENGINE LIGHT FIXED AS IT WOULDN'T TURN OFF EITHER.
Electrical system, Seats, Fuel/propulsion system, Jan 22, 2018
WIRES ARE BURNING CAN'T TELL FROM WHERE N SMILING GAS 2013 MAZDA CX5
Fuel system, Gasoline, Power train, Electrical system, Engine, Jan 13, 2018
[XXX] THE ENGINE DOES NOT IDLE. WHEN I WOULD SLOW TO STOP FOR A STOP LIGHT OR STOP SIGN, TH ENGINE WOULD QUIT AND REQUIRE RESTARTING THE ENGINE. THE CHECK ENGINE LIGHT REMAINED ILLUMINATED CONTINUOUSLY, AND, THE RED BATTERY LIGHT WOULD ILLUMINATE. A SERVICE STATION DIAGNOSED THE PROBLEM AS EITHER AN OLD BATTERY, AND/OR, AN ALTERNATOR. OURISMAN MAZDA, 801 ROCKVILLE PIKE, ROCKVILLE, MARYLAND 20852 [301-424-7800] ADVISED ME THIS MORNING, SATURDAY, 01/13/2018, THAT: 1.)THE PROBLEM IS THE MASS AIR FLOW FILTER THAT REQUIRED REPLACEMENT. 2.)THERE ARE NO RECALLS FOR MAZDA MASS AIR FLOW SENSOR FAILURES. 3.) TOTAL PARTS AND LABOR ARE APPROXIMATELY, $575.00. 4.)THE DEALERSHIP SAID THAT THE 5 YEARS / 100,000 WARRANTY DID NOT APPLY TO THE MASS AIR FLOW FILTER. 5.)WHEN I BROUGHT THE CAR TO OURISMAN MAZDA, ON 01/12/2018, TO HAVE THE PROBLEM DIAGNOSED. I WAS ASKED WHEN AND WHERE I LAST FILLED THE GAS TANK, (AS IF A MASS AIR FLOW FAILURE MIMICS CONTAMINATED FUEL. THE CAR WAS PURCHASED, NEW, IN DECEMBER 2012,, AND HAS APPROX.., 75,000 MILES OF URBAN / SUBURBAN DRIVING, NOT UNDER DUSTY CONDITIONS. THE RISK IS THAT THE CAR COULD UNEXPECTEDLY STALL AND WITH NO WAY TO RECOVER QUICKLY. *BF *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Electrical system, Other or unspecified, Engine, Jan 11, 2018
WHEN TURNING OFF ENG, VIA PRESSING THE ELECTRONIC START/STOP BUTTON. THE RADIO STAYS ON. UNLESS YOU PRESS THE BUTTON TO TURN ON THE ACCESSORIES, THEN PRESSING BRAKE DOWN, THEN MOVING THE AUTOMATIC SHIFT LEVER FROM PARK TO DRIVE, TO PARK AGAIN AND PRESSING THE START/STOP BUTTON AGAIN, THEN THE RADIO WILL TURN OFF. THIS HAS BEEN HAPPENING FOR MANY MONTHS.
Engine, Jan 8, 2018
MAZDA CX-5 2013 CHECK ENGINE LIGHT - COOLANT SENSOR P011A. HEATER IS NO LONGER WARM AIR. DEALER ADVISES TO REPLACE THE HEATER CORE AT $1768.00. HARD TO BELIEVE AS CAR IS IN MINT CONDITION, NEVER MISSED A SERVICE
Power train, Electronic stability control (ESC), Engine, Jan 1, 2018
WHILE MY WIFE WAS DRIVING TO DROP OUR CHILDREN OFF TO GO TO WORK ALL OF A SUDDEN THE CHECK ENGINE, LOW TIRE AND TRACTION CONTROL LIGHT CAME ON. WHEN ALL LIGHTS CAME ON THE ENGINE LOST POWER AND COULD NOT GO ABOVE 20 MPH.
Seats, Dec 28, 2017
WHILE IN MOTION, THE MOTORIZED DRIVER SEAT MOVES UP, BACK, AND FORWARD EVEN THOUGH NOTHING IS TOUCHING THE MOVEMENT LEVER. AFTER TURNING THE VEHICLE OFF, THE DRIVER SEAT INTERMITTENTLY FULLY RECLINES ON ITS OWN. THIS HAS BEEN AN ONGOING ISSUE THAT HAS NOT BEEN PROPERLY ADDRESSED BY MAZDA'S OWN SERVICE CENTER.
Electronic stability control (ESC), Engine, Dec 15, 2017
THE TRACTION LIGHT AUTOMATICALLY KICKS ON EVEN IF THERE IS NO BAD WEATHER. THE LIGHTS FLASH ON AND THE CAR BECOMES SLUGGISH AS IF THE TRACTION IS ON. I HAVE TO PULL OVER TO TURN THE CAR OFF AND RESTART. THE ENGINE LIGHT STAYS ON FOR A LEAST 24 HOURS. THIS HAS HAPPENED AT LEAST 5 TIMES. LAST TIME IT HAPPENED 12/14/2017 AND HAPPENED ON HIGHWAY AND I COULDN'T DO ANYTHING UNTIL I GOT OFF THE HIGHWAY.
Power train, Engine, Nov 12, 2017
AFTER A LUBE, OIL FILTER SERVICE FRIDAY MORNING AT THE MAZDA DEALERSHIP, IN THE EVENING WHILE DRIVING AT SIXTY MPH ON A MAJOR HIGHWAY, WE EXPERIENCED AN ENGINE LOSS OF POWER. REDUCED DOWN TO TWENTY MPH, WE SAFELY STEERED TO THE BREAKDOWN LANE AND AVOIDED A SERIOUS INJURY OR WORSE. WE CONTINUED HOME ON CITY STREETS GOING TEN MPH UP HILLS AND MAYBE THIRTY DOWNHILL. STEERING AND BRAKES WERE NORMAL. I AM REPORTING THIS INCIDENT BECAUSE OF SERIOUSNESS OF THE POSSIBLE ACCIDENT AND AM ASKING FOR YOUR DIAGNOSIS OF THE POSSIBLE CAUSES OF THIS ENGINE FAILURE. THANK YOU FOR ANY ASSISTANCE.
Power train, Oct 30, 2017
I HAVE COMPLAIN ABOUT 2013 MAZDA CX-5 GRAND TOURING I BOUGHT. THE VEHICLE IS DRIVEN JUST 49000 MILES IN 5 YEARS AND JUST AFTER IT COMPLETED 5 YEARS STARTED HAVING ISSUES. AFTER THE DEALER CHECK THEY FOUND THE TRANSMISSION HAS TO BE REPLACED COSTING $4000+. THE DEALER MENTIONED AS ITS MORE THAN 5 YEARS ITS NOT COVERED UNDER WARRANTY. THIS IS VERY DISGUSTING AND THE STRESSFUL WHEN YOU TRUST A BRAND AND IT FAILS AND THEN YOU HAVE ADDITIONAL EXPENSES.
Other or unspecified, Aug 23, 2017
AUGUST 23, 2017: WHILE DRIVING MY 2013 MAZDA CX-5 ON THE EXPRESSWAY AT APPROXIMATELY 70MPS (SPEED LIMIT 75) THE MOON ROOF SUDDENLY SHATTERED WHILE PASSING THROUGH AN UNDERPASS. IT WAS ROUGHLY 98F WITH CLEAR SKIES AND THERE WAS MINIMAL TRAFFIC. WHEN I PULLED OVER TO INSPECT THE CAR FOR ANY DAMAGE I SAW THE MOON ROOF SHATTERED, LIKE IT HAD BEEN BLOWN OUT IN THE MIDDLE.
Other or unspecified, Aug 22, 2017
EXITING FREEWAY WHEN I HEARD A THUMP FROM VEHICLE AND THEN DECELARATION. UNABLE TO ACCELARATE NORMALLY. CAR KEPT STOPPING. PULLED OVER FOR FEW MINUTES, THEN TRIED AGAIN AND CAR RESUMED DRIVING NORMALLY. A MONTH LATER WAS IS A STORE PARKING LOT, REVERSING OUT OF MY SPACE, PUT IT IN DRIVE, AND THE CAR BEGAN SHOWING THE SAME PROBLEMS AS BEFORE, NOT ALLOWING ME TO ACCELERATE. PULLED OVER AGAIN AND TURN CAR OFF FOR FIVE MINUTES. THEN TRIED IT AGAIN. THIS TIME PROBLEM REMAINED AND DID NOT GO AWAY. TRIED WAITING A HALF HOUR AND RESTARTING UNSUCCESSFULLY. HAD TO CALL HUSBAND TO HELP. HE DISCONNECTED THE BATTERY AND RECONECTED IT SEVERAL MINUTES LATER. IT SEEMED TO TAKE CARE OF THE PROBLEM. NEXT MORNING PLANNING TO DRIVE TO DEALER TO GET IT FIXED WHEN THE SAME THING HAPPENED AGAIN. AGAIN, MY HUSBAND DISCONNECTED THE BATTERY AND RECONNECTED IT. WORKED FOR AWHILE, PULLED OVER ON WAY TO DEALERSHIP AND REPEAT SAME ACTIONS. FINALLY MADE IT TO DEALERSHIP. THE TRACTION CONTROL WAS ENGAGING WHEN IT WAS NOT SUPPOSE TO. THE DEALERSHIP CHARGES US $400.00 TO REPLACE THE MASS FLOW SENSOR. SEEMS LIKE THIS COULD OF RESULTED IN AN ACCIDENT, AND MAZDA SHOULD RECALL THE CX-5 AND REPLACE THE SENSOR BEFORE SOMEONE GETS IN AN ACCIDENT.
Power train, Vehicle speed control, Other or unspecified, Aug 21, 2017
THIS HAS BEEN HAPPENING FOR THE LAST 2 YEARS. I'VE TAKEN IT TO 2 DIFFERENT MAZDA DEALERSHIPS FOR A TOTAL OF 5 TIMES AND THEY CANNOT DUPLICATE THE ISSUE OR FIND ANY PROBLEMS RUNNING DIAGNOSTICS. MY CAR HAS 50,000 MILES ON IT AND IS A 2013 MAZDA CX-5. WHEN I BOUGHT IT HAD 20,000 MILES ON IT AND I STARTED NOTICING A FEW MONTHS AFTER I BOUGHT IT. THIS ISSUE HAPPENS MOSTLY WHEN: 'I'M TURNING LEFT FROM A COMPLETE STOP 'TURNING LEFT WHILE COASTING TOWARD A STOP SIGN AND THEN SPEEDING UP ONCE IT TURNS GREEN 'MERGING INTO TRAFFIC GOING LEFT OR RIGHT 'TURNING RIGHT FROM A COMPLETE STOP OR WHILE COASTING TO THE RED LIGHT AND SPEEDING UP ONCE IT TURNS GREEN CAR STALLS/HESITATES/LINGERS AS IF I'M NOT ACCELERATING. AS THOUGH THE CAR WAS IN NEUTRAL INSTEAD OF DRIVE. THE RPM INCREASES BUT THE CAR DOES NOT MOVE (UNLESS IT WAS ALREADY COASTING AND CONTINUES TO MOVE FROM MOMENTUM). IT FEELS AS THOUGH THE TRANSMISSION IS NOT SHIFTING QUICK ENOUGH INTO THE RIGHT GEAR AND I NOTICE THIS WHILE I'M USUALLY AT A LOWER SPEED TRYING TO ACCELERATE INTO TRAFFIC. I AM OFTEN SCARED THAT A CAR WILL HIT ME FROM BEHIND (OR THE SIDE IF I'M TURNING LEFT) AS I TURN INTO TRAFFIC. IT'S THE EQUIVALENT OF SOMEONE TURNING INTO HEAVY TRAFFIC AND THEN STOPPING. THIS WILL CAUSE AN ACCIDENT AND I'M HOPING IT DOESN'T TAKE A FATAL OR NEAR FATAL ACCIDENT BEFORE MAZDA REALIZES THERE IS A DEFINITE PROBLEM WITH THIS CAR.
Other or unspecified, Aug 15, 2017
HAS TO DO WITH RECALL OF THEL LIFT GATE DAMPER RECALL 9916H. THE LIFT GATE DAMPERS WERE REPLACED BUT THE ANCHORS THEY ATTACH TO IN HATCH WERE NOT AND THEY ARE BADLY CORRODED. SAW THIS WHEN THE LIFT GATE STAYS WERE REPLACED. MAZDA SERVICE ADVISOR SAID NOT HIS PROBLEM.
Electrical system, Aug 4, 2017
CAR SOMETIMES WILL NOT TURN OFF AUXILIARY POWER WHEN PUT IN PARK AND ENGINE IS TURNED OFF. RADIO AND AUXILIARY FUNCTIONS CONTINUE TO RUN. I NEED TO START ENGINE, MOVE CAR BACK AND FORTH TWO OR MORE TIMES, PUT IN PARK AND PUSH IGNITION BUTTON AGAIN TO TOTALLY SHUT OFF POWER. THIS MAY HAPPEN SEVERAL TIMES A DAY, THEN NOT OCCUR FOR WEEKS AT A TIME. MY CAR IS ALWAYS PARKED ON A LEVEL SURFACE WHEN THIS HAPPENS, I AM POSITIVE THE CAR IS IN PARK, AND TYPE OF WEATHER DOESN'T SEEM TO BE AN ISSUE.IT SEEMS TO BE A COMMON PROBLEM WITH MAZDA VEHICLES, AND I HAVE SEEN A LOT OF POSTS ON THE INTERNET OF PEOPLE HAVING THE SAME PROBLEM. MY MAZDA DEALER TOLD MY MECHANIC THAT THEY HAVE HAD SEVERAL CARS IN ONE WEEK COME IN WITH THIS COMPLAINT.
Wheels, Other or unspecified, Jul 19, 2017
I HAVE HAD CONTINUOUS ISSUES WITH ALL FOUR OF MY WHEEL BEARINGS. AFTER ONE WENT BAD, I HAD TO REPLACE IT. TWO WEEKS LATER, I HAD TO REPLACE A SECOND ONE, AND THEN THE FINAL TWO WHEEL BEARINGS HAD TO BE REPLACE ONLY A WEEK AFTER THAT. UPON TAKING IT TO ONE MECHANIC, I WAS TOLD THAT THIS IS A FREQUENT PROBLEM WITH THE MAZDA CX-5, AND THEY GET A LOT OF OWNERS THAT COME IN TO REPAIR THIS ISSUE. I DID SOME RESEARCH ON MY OWN, AND REALIZED THAT WHAT THE MECHANIC HAD TOLD ME WAS TRUE. APPARENTLY, A LOT OF MAZDA OWNERS ARE HAVING THIS ISSUE. I CALLED UP AN OFFICIAL MAZDA SERVICE CENTER TO INQUIRE ABOUT THIS AND THE SERVICE TECHNICIAN HAD TOLD ME THAT THEY EVEN GET BRAND NEW CARS (CX-5) WITH LOW MILEAGE THAT ARE HAVING THE SAME PROBLEM, SO IT'S NOT A MILEAGE ISSUE. THEY'RE CONSTANTLY REPLACING THE WHEEL BEARINGS FOR THE CX-5, REGARDLESS IF THE VEHICLE HAS LOW OR HIGH MILEAGE. UNFORTUNATELY, MY CAR IS NOW OUT OF WARRANTY, SO TO REPLACE EACH WHEEL BEARING, IT HAS COST ME ABOUT $500 FOR EACH ONE. THAT IS $2000 IN REPAIRS FORA PROBLEM THAT SEEMS TO BE VERY CONSISTENT WITH A LOT CX-5 MODELS. I HAVE OWNED OTHER CARS WITH THREE TIMES THE MILEAGE WITHOUT HAVING SUCH AN ISSUE. I THINK, PERHAPS, MAZDA SHOULD LOOK INTO AS A RECURRING ISSUE ACROSS THE BOARD WITH MANY MAZDA OWNERS. THIS SOUNDS LIKE A MANUFACTURER DEFECT THAT IS OF NO FAULT TO THE OWNER. PERHAPS MAZDA SHOULD CONSIDER RELEASING A RECALL FOR THIS DEFECT.
Seats, Jun 30, 2017
REAR SEAT LATCHES FAILED WHEN THE VEHICLE BRAKES. SEATS WILL UNLATCH WHEN THE VEHICLE BRAKES, RENDERING THE BACK SEAT UNABLE TO BE USED FOR SAFETY CONCERNS. EDMUNDS.COM INCLUDED A COMMENT ABOUT THE REAR SEAT LATCH FAILING IN THEIR REVIEW OF THE MAZDA CX-5 2013. MAZDA SERVICE HAS INCLUDED THEIR NEED FOR REPLACEMENT ON THE ATTACHED INVOICE. I HAVE NOT REPAIRED THE LATCHES YET BECAUSE I BELIEVE THEY ARE A DEFECTIVE DEVICE AND I DO NOT WANT THEM REPLACED WITH A PART THAT MAY FAIL WHEN A PASSENGER IS RIDING IN THE REAR SEAT.
Structure, Jun 30, 2017
TL* THE CONTACT OWNS A 2013 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO TUSTIN MAZDA (LOCATED AT 28 AUTO CENTER DR, TUSTIN, CA 92782) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Jun 27, 2017
FAILURE TO START. WHEN I TOOK IT TO THE DEALERSHIP THEY SAID THE ISSUE WAS THAT I NEEDED A NEW BREAK SWITCH AND I HAD CORRODED WIRES ON THE RIGHT SIDE. I HAVE A VIDEO OF MY ISSUE. HTTPS://YOUTU.BE/DFYWAGVKAVU THE DEALERSHIP SAID THAT THESE WERE KNOWN ISSUES BUT NO RECALLS HAVE BEEN ISSUED. THE VEHICLE WAS STATIONARY AT TIME OF ISSUE. I MAY NEED TO HAVE THE DEALERSHIP RE PRINT MY INVOICE, I DIDN'T SEE IT IN MY FILES. MY VEHICLE IS A 2013 AND THIS ISSUE WAS IN 2016. WIRES SHOULD NOT BE CORRODED THIS QUICKLY, MY WARRENTY DID NOT COVER THE WIRES. THIS ISSUE SEEMS DANGEROUS TO ME.
Other or unspecified, Jun 27, 2017
FRONT SEAT PASSENGER'S FEET HAVE BEEN BURNED WHEN THEY ARE LIFTED OFF THE FLOOR AND TOUCH SOMETHING UNDER GLOVEBOX AREA. THIS HAS HAPPENED TO ME, WHEN I HAVE SAT IN THE PASSANGER SEAT AND OTHER PASSANGERS. THIS HAPPENS TO ONE PERSON AT A TIME, BUT HAPPENS OFTEN. I HAD THE DEALERSHIP LOOK AT IT TO SEE IF THERE WAS SOMETHING WRONG AND THEY SAID THERE IS NOT YET A FIX FOR IT. THIS AREA HEATS UP AFTER THE VEHICLE IS RUNNING A WHILE.