2014 Mazda CX-5
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 377 owner complaints filed for this model year. This is the 2nd highest complaint count among 14 CX-5 model years with reports.
Of the 2014 reports, 7 involved a crash. 6 people were injured.
What owners report most often
Recalls and investigations
Structure, body, hatchback/liftgateSep 6, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Campaign 16V644000 on NHTSA.gov
SteeringApr 11, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.
If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.
Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9316D.
Campaign 16V203000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, filler pipe and capFeb 3, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.
Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number for this recall is 9216B.
Campaign 16V064000 on NHTSA.gov
Visibility, windshieldJan 19, 2016
Pilkington North America, Inc. (Pilkington) is recalling certain replacement windshields, model FW04026 GTY, manufactured November 23, 2015, to December 16, 2015 for use in Mazda CX-5 vehicles that are equipped with the Smart City Brake Support system. The affected windshields have a bracket mounted on the inside to hold a laser sensor or LIDAR device for the Smart City Brake Support system. These brackets were improperly affixed with only tape instead of tape and urethane and therefore may loosen.
If the bracket loosens or detaches from the windshield, the safety features of the Smart City Brake Support system may be disabled and therefore increase the risk of a crash.
Pilkington will contact the wholesalers and retailers that purchased the windshields to try to identify the affected customers. The affected windshields will be replaced, free of charge. This recall began on February 15, 2016. Owners may contact Pilkington at 1-844-278-7230.
Campaign 16E002000 on NHTSA.gov
Representative owner complaints: electrical system
132 reports, newest first. Show all
Power train, Electrical system, Oct 8, 2015
I PURCHASED THIS VEHICLE IN APRIL 2015 AS A NEW VEHICLE LEFT OVER FROM 2014. REPEATEDLY, WHEN DECELERATING, THE ENGINE CONTINUES TO REV HIGHER DESPITE PRESSING THE BRAKE AND KEEPING MY FOOT OFF THE GAS PEDAL. THIS HAPPENS ALL THE TIME AND I'VE BEEN TOLD BY BOTH THE DEALERSHIP AND MAZDA THAT THIS IS HOW THE VEHICLE IS DESIGNED. I FEAR THE VEHICLE WILL NOT SLOW DOWN WHEN NEEDED AS IT FEELS AS IF THE ENGINE IS PUSHING TO INCREASE SPEED WHEN I'M TRYING TO SLOW DOWN. IT IS EXTREMELY DANGEROUS WHEN THE ENGINE GOES INTO OVERDRIVE FOR FAST ACCELERATION SUCH AS ENTERING A HIGHWAY AND THEN A RAPID DECELERATION IS REQUIRED SUCH AS WHEN ENCOUNTERING SUDDEN TRAFFIC. I'VE ALSO NOTICED OTHER ISSUES WITH THE ELECTRICAL SYSTEMS (BLIND SPOT INDICATORS WORKING INCONSISTENTLY; HD STEREO FADING IN AND OUT; BAD RECEPTION ON STRONG RADIO STATIONS) AND I BELIEVE THEY ARE ALL RELATED TO A BAD COMPUTER. IT SEEMS THE COMPUTER NEEDS TO BE REPLACED SINCE IT CONTROLS ALL ASPECTS OF THE ENGINE'S OPERATION.
Electrical system, Vehicle speed control, Engine, Mar 18, 2015
BOUGHT A 2014 MAZDA CX-5 BACK IN NOVEMBER 2013.UP UNTIL DECEMBER 2014 AND 33K MILES, NO ISSUES. SECOND WEEK OF DECEMBER, WAS ENTERING THE HIGHWAY AND DECIDED TO ACCELERATE A BIT , GOT UP TO ABOUT 80 MPH AND LET OFF THE GAS.THAT'S WHEN ALL OF A SUDDEN THE ENGINE LIGHT, TRACTION LIGHT AND TPMS CAME ON.CAR LOST POWER BUT WAS ABLE TO PULL OFF TO THE SIDE OF THE HIGHWAY.SOUNDED LIKE IT WAS RUNNING ON 3 CYLINDERS, PUSHING THE GAS PEDAL, CAR WOULDN'T GO. SHUT THE CAR OFF AND ON AND PERFORMED LIKE NORMAL.TOOK IT THE DEALER TO HAVE CHECKED OUT.THEY COULDN'T REPLICATE THE ISSUE AND SAYS IT WAS MY K&N FILTER I HAD, WHICH IS FALSE SINCE I'VE HAD THE FILTER FOR THE LAST 20K MILES ON THE CAR AND ANOTHER 30K ON MY 2012 MAZDA 3.LET IT GO THEN THE FOLLOWING DID IT AGAIN AND BUT THIS TIME IT HAPPENED TWICE IN A ROW AND THE ENGINE LIGHT STAYED ON.GOT THE CODE OF P0301 WHICH IS A CYLINDER 1 MISFIRE ISSUE.TAKE IT BACK AGAIN AND THEY KEEP FOR ALMOST 3 WEEKS. THEY FINALLY GOT THE CAR TO DO SHUT OFF. REPLACED FUEL INJECTOR WITH NO LUCK.ENDED UP REPLACING THE CRANK PULLEY AND BELTS AND SAY IT'S WORKING.THEY ALSO REPLACED THE BATTERY BECAUSE THEY SAID IT DIED AND HAD A BAD CELL.PICK THE CAR ON A TUESDAY EVENING AND SURE FRIDAY MORNING DID IT AGAIN!! ALREADY CALLED MAZDA CUSTOMER SUPPORT AND GOT A CASE NUMBER SET UP. DEALER "SAYS" MAZDA WANTED ME TO TAKE A TECH OUT TO REPLICATE PROBLEM, WHICH THEY CAN, WHY THEY WANT ME TOO, I HAVE NO CLUE. SURE ENOUGH THE DAY I TAKE IT TO THE DEALER, IT DID AGAIN ON MY WAY THERE. TECH SCANS THE CAR, SEES THE SAME CODES AND PRINTS THEM OUT. COULDN'T GET THE CAR TO SHUT OFF AGAIN, SO I WAIT. THE FOLLOWING WEEK, CALL MAZDA CUSTOMER SUPPORT AND SAY THE DEALER SAID NO CODES WERE FOUND, BULLCRAP!! COMPLAINED TO THE DEALER SERVICE MANAGER AND HE "SAYS" THAT MAZDA KNOWS THE PROBLEM, SOFTWARE RELATED BUT NO RELEASE DATE. I'M DONE AND FED WITH MAZDA AND THE DEALER. *TR
Electrical system, Structure, Other or unspecified, Feb 24, 2015, crash
IMPACT WAS ON THE MAZDA DRIVER'S SIDE IN FRONT OF THE WHEEL AND INTO THE CAR- MADE A LEFT HAND TURN DID NOT SEE THE APPROACHING VEHICLE TRAVELING 50 MPH AND HIT THE REAR OF VEHICLE. THAT VEHICLE FLIPPED OVER AND INTO THE SNOWBANK OVER 4 LANES. AIRBAGS IN THE MAZDA DID NOT DEPLOY. CONCERNED AS THE PURCHASE OF THE VEHICLE WAS FOR SAFETY. *JS
Electrical system, Latches/locks/linkages, Dec 23, 2014
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT STATED THAT WHEN THE DOOR UNLOCK BUTTON WAS ENGAGED THE DOORS REMAINED LOCKED. AS A RESULT, HER CHILD BECAME LOCKED INSIDE THE VEHICLE AND THE CONTACT HAD TO SHATTER A WINDOW TO GET INSIDE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.
Power train, Electrical system, Apr 29, 2014
THE FIRST INCIDENT WAS WHEN I STARTED THE ENGINE, THE ENGINE WARNING LIGHT AND ALL OTHER WARNING LIGHTS(SBC, ABS, ETC.) CAME ON. I CALLED THE MAZDA SERVICE FOR AN APPOINTMENT SEVERAL DAYS LATER AND I WENT TO SERVICE FOR A PROBLEM, THE GUY WHO IN CHARGE TOLD ME SINCE THE ENGINE LIGHT CAME OFF WE CAN'T DO ANYTHING. SO THEY JUST DID CHANGE MY OIL AND LEFT. SECOND TIME HAPPENED WITH SAME PROBLEM, I WENT TO MY BUDDY(MECHANIC) AT OTHER CAR SERVICE HE TOLD ME THE GUY TOLD ME WAS WRONG BECAUSE EVERY CAR HAS A COMPUTER CHIP THAT RECORDS EVERY PROBLEM. ANYWAY, MY BUDDY DIAGNOSED MY MAZDA CX-5 AND TOLD ME THAT MY CAR HAS A BAD OR WEAK TRANSMISSION SIGNAL THAT CAUSED THE ENGINE SHUT OFF SO I WENT TO MAZDA SERVICE FOR SECOND TIME WITH SAME PROBLEM, THEY DIAGNOSED AND TOLD ME THAT IT WAS THE WEAK TRANSMISSION SIGNAL SO THEY HAD TO REPROGRAM IT. ON APRIL 26, 2014, APPROXIMATELY 5:00AM I WAS DRIVING ON HWY. ABOUT 60 MPH AND SUDDEN ALL THE WARNING LIGHTS INCLUDE ENGINE LIGHT CAME ON BUT THIS TIME ENGINE DIDN'T SHUT OFF BUT TRANSMISSION HAD NO CONTROL TO ITSELF. I WAS SO SCARE AND ALL MY FRIENDS WHO WERE WITH ME GOT SCARED ALSO BECAUSE IT WAS RAINING HARD EARLY MORNING. I HAD TO PULL OVER TO SERVICE ROAD THEN I MADE A COMPLETED STOP BUT THE TRANSMISSION DIDN'T START WITH 1ST GEAR. IT FELT LIKE IT STUCK ON 6TH GEAR SO I HAD TO PRESS ACCELERATOR ALL THE WAY TO KICK TO IT. THIS IS THE THIRD TIME HAPPEN TO ME I DON'T FEEL COMFORTABLE WITH MY CX-5. I TOOK IT TO THE THIRD TIME SERVICE FOR SAME PROBLEM ON APRIL 28, 2014. I'VE NEVER HAD THIS KIND OF PROBLEM FOR ANY OTHER CARS THAT I'VE EVER DRIVEN SPECIALLY A BRAND NEW CAR. ANYONE WHO HAS BOUGHT CX-5 HAVE SAME PROBLEM SHOULD MAKE A COMPLAINT. *JS
Electrical system, Feb 26, 2014
VEHICLE REPEATEDLY FAILED TO START AFTER SITTING UN-DRIVEN FOR MORE THAN ONE DAY. VEHICLE WAS TAKEN TO DEALERSHIP ON THREE OCCASSIONS FOR REPAIR. VEHICLE FAILED TO START AFTER SITTING UN-DRIVEN AT DEALERSHIP DURING THIRD REPAIR ATTEMPT. DEALERSHIP REPLACED BATTERY TWICE, BUT THE ISSUE WAS NOT RESOLVED. THE PROBLEM WORSENED TO THE POINT THAT MAJOR ELECTRICAL ISSUES WERE EXPERIENCED, INCLUDING BRAKE SYSTEM FAILURE, STEERING WHEEL FAILURE, GAUGE FAILURE, AND COMPLETE ELECTRICAL SYSTEM FAILURE. CAR IS INOPERABLE. INDEPENDENT TECHNICAL SPECIALIST CONDUCTED TESTS AND CONFIRMED THAT THE VEHICLE WAS EXPERIENCING IRREGULAR ELECTRICAL ACTIVITY AND SUSPECTED AN INTERNAL ELECTRICAL FLAW IN THE ALTERNATOR AND/OR A BODY CONTROL ISSUE. MANUFACTURER HAS BEEN ORDERED BY A BBB AUTO LINE ARBITRATOR TO REPURCHASE THE VEHICLE. *TR
Steering, Electrical system, Dec 18, 2013
LOSS OF POWER STEERING AT SAME TIME ALL DASH ICONS LIT UP. CAR THEN MOMENTARILY SHUT OFF DOING 75MPH; LOST HEADLIGHTS (DURING NIGHT). THIS CONTINUED NUMEROUS TIMES. HEADLIGHTS STARTED FLASHING ON/OFF AND RIGHT TURN SIGNAL CAUSED CAR TO SHUT OFF. TOWED TO DEALER NEXT DAY AND ALMOST A WEEK AND THEY AND MAZDA ENGINEERING HAVE NO CLUE. *TR