2014 Mazda CX-5
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 377 owner complaints filed for this model year. This is the 2nd highest complaint count among 14 CX-5 model years with reports.
Of the 2014 reports, 7 involved a crash. 6 people were injured.
What owners report most often
Recalls and investigations
Structure, body, hatchback/liftgateSep 6, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Campaign 16V644000 on NHTSA.gov
SteeringApr 11, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.
If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.
Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9316D.
Campaign 16V203000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, filler pipe and capFeb 3, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.
Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number for this recall is 9216B.
Campaign 16V064000 on NHTSA.gov
Visibility, windshieldJan 19, 2016
Pilkington North America, Inc. (Pilkington) is recalling certain replacement windshields, model FW04026 GTY, manufactured November 23, 2015, to December 16, 2015 for use in Mazda CX-5 vehicles that are equipped with the Smart City Brake Support system. The affected windshields have a bracket mounted on the inside to hold a laser sensor or LIDAR device for the Smart City Brake Support system. These brackets were improperly affixed with only tape instead of tape and urethane and therefore may loosen.
If the bracket loosens or detaches from the windshield, the safety features of the Smart City Brake Support system may be disabled and therefore increase the risk of a crash.
Pilkington will contact the wholesalers and retailers that purchased the windshields to try to identify the affected customers. The affected windshields will be replaced, free of charge. This recall began on February 15, 2016. Owners may contact Pilkington at 1-844-278-7230.
Campaign 16E002000 on NHTSA.gov
Representative owner complaints: visibility/wiper
61 reports, newest first. Show all
Structure, Visibility/wiper, Jun 4, 2014
IN ABOUT ONE YEAR AND 12,000 MILES THIS IS THE SECOND CRACKED WINDSHIELD I HAVE HAD. THIS TIME I WAS DRIVING AND HEARD A POP. ONE MINUTE LATER, THERE WAS A CRACK AT THE BOTTOM OF THE WINDSHIELD. NO HITS BY A ROCK, NOTHING. THIS IS AN STRUCTURAL PART OF THE CAR THAT IS FAILING CONSTANTLY, ACCORDING TO OTHER MAZDA OWNERS AND MAZDA IS LOOKING THE OTHER WAY AND DENYING THAT THEY HAVE A PROBLEM. AS SOMEBODY HAS SAID, IT IS PROBABLE THAT IN ORDER TO SAVE WEIGHT THEY MADE THE WINDSHIELD TOO THIN, AND IT FAILS AFTER A FEW MONTHS OF SERVICE DUE TO EXCESSIVE STRESS. WHEN YOU GO TO THE DEALER, THEY RUN THE "PENCIL TEST", AN IDIOTIC WAY TO TEST STRESS AND THEY TELL YOU THAT A ROCK HIT YOUR CAR. *TR
Visibility/wiper, Apr 25, 2014
WINDSHIELD CRACK FOR NO APPARENT REASON RIGHT SIDE CENTER RUNNING 1 FOOT 1/2 TOWARD CENTER. *TR
Visibility/wiper, Apr 9, 2014
WIPERS FREEZE IN RESTING PLACE DURING INTERMITTENT USE IN FREEZING WEATHER. THE DEFROSTER MELTS SNOW ON WINDSHIELD, BUT DOES NOT ADEQUATELY WARM THE WIPER RESTING PLACE. THE RESULT IS THAT, WHEN USED, THE WIPERS GET WET AND WHEN THEY RETURN TO THEIR RESTING POSITION THEY FREEZE TO THE WINDSHIELD. DRIVER MUST STOP AND EXIT VEHICLE TO FREE WIPERS TO GET THEM TO WORK. THE PROBLEM HAPPENS WITH VEHICLE AT NORMAL OPERATING TEMPERATURE WITH DEFROSTER AT MAXIMUM TEMPERATURE AND FAN SETTING. THIS IS A SAFETY HAZARD BECAUSE OF REDUCED VISIBILITY, AND THE HAZARDS ASSOCIATED WITH ROADSIDE STOPS DURING WINTER DRIVING CONDITIONS. *TR
Visibility/wiper, Mar 23, 2014
WHILE SITTING IN MY CX5 EATING MY LUNCH I NOTICED THAT THERE WAS A VERTICAL CRACK IN THE WINDSHIELD. I GOT OUT OF THE CAR TO INSPECT FOR AN IMPACT POINT BUT COULD FIND NONE. I WAS BEWILDERED BECAUSE THE CRACK JUST SEEMED TO APPEAR OUT OF NOWHERE AND FOR NO CAUSE. THE CRACK IS ABOUT 18 INCHES LONG AND IS ALMOST DEAD CENTER OF THE WINDSHIELD LEFT-TO-RIGHT AND STARTS FROM THE VERY BOTTOM OF THE WINDSHIELD AND RUNS UPWARD AND THEN CURVES AT ABOUT 90 DEGREES. SEVERAL DAYS LATER THE CRACK LENGTHENED HORIZONTALLY AND IS NOW ALSO ABOUT 6 INCHES IN WIDTH AS WELL. UPON GOOGLING CRACKED WINDSHIELDS ON THE CX5, I FOUND PLENTIFUL OTHER DOCUMENTATIONS OF THIS PROBLEM. IT IS OBVIOUSLY A KNOWN ISSUE WITH THE FRAME OF THE VEHICLE CAUSING STRESS ON THE WINDSHIELD AND I AM WONDERING IF MAZDA WILL RECALL THE VEHICLE AND MAKE A REPAIR. *TR
Visibility/wiper, Mar 23, 2014
I HAD DRIVEN MY 2014 CX-5 ALL DAY AND HAD PARKED IT IN THE GARAGE FOR AN HOUR. I LEFT AGAIN AND NOTICED A LONG CRACK IN MY WINDSHIELD THAT WASN'T THERE AN HOUR BEFORE. THERE WAS A VERY TINY IMPACT POINT, WHICH UNDER ANY OTHER CIRCUMSTANCES WOULD NOT HAVE CRACKED THE WINDSHIELD APPROX.15 INCHES. IT SEEMS LIKE THIS WINDSHIELD IS A VERY CHEAP, LOW QUALITY PRODUCT. I HAVE HAD OTHER ROCKS HIT MY OTHER CARS' WINDSHIELDS AND HAD A VERY LARGE IMPACT POINT. NO OTHER TIME HAS ANY OTHER WINDSHIELD ON MY OTHER CARS CRACKED TO THIS EXTENT. I TOOK IT TO MY MAZDA DEALER AND THE SERVICE GUY ADMITTED IT WAS A VERY SMALL IMPACT POINT, BARELY SEEN AT A GLANCE. THEY REFUSED TO REPLACE THE GLASS BECAUSE IT WAS AN IMPACT. *TR
Structure, Visibility/wiper, Mar 14, 2014
CRACK APPEARED IN THE WINDSHIELD WHILE PARKED OVERNIGHT. CRACK STARTS HALFWAY UP, AT THE DRIVER SIDE EDGE OF THE WINDSHIELD AND EXTENDS APPROXIMATELY 16 INCHES TOWARDS THE MIDDLE OF THE WINDSHIELD. WHEN THE WINDSHIELD WAS REPLACED, THE INSTALLER DID NOT FIND ANY EVIDENCE THAT THE WINDSHIELD HAD BEEN STRUCK BY ANYTHING. *TR
Structure, Visibility/wiper, Mar 13, 2014
STRESS CRACK APPEARED FROM EXACT MIDDLE OF TOP OF WINDSHIELD AND SPREAD DOWN DURING THE DRIVE. SEARCH ON THE INTERNET REVEALS OTHER MAZDA CX-5 OWNERS REPORTING SAME ISSUE (ESPECIALLY LIKE OURS THOSE WITH RAIN SENSORS AND SMART BRAKING SENSORS WHICH IS THE AREA OF THE WINDSHIELD THE CRACK STARTED FROM FOR US). INTERNET SEARCH ALSO FINDS THAT WINDSHIELDS HAVE BEEN BACK LOGGED AND PEOPLE HAVE HAD TO WAIT FOR REPLACEMENTS. *TR
Structure, Visibility/wiper, Mar 3, 2014
CRACKED WINDSHIELD ON A NEW - 1800 MILES, 2014 CX-5 GRAND TOURING WITH SMART CITY BRAKE SUPPORT SYSTEM AND RAIN SENSOR. A CRACK MYSTERIOUSLY APPEARED IN THE FRONT WINDSHIELD OF MY CAR, AS IT WAS PARKED IN OUR DRIVEWAY. THE CRACK STARTS AT THE TOP CENTER AND RUNS STRAIGHT DOWN TO THE REAR VIEW MIRROR AND THEN FORMS AN "S" SHAPE AND STOPS BENEATH THE MIRROR. AS DISCUSSIONS GROW ON THE MAZDA FORUM HTTP://WWW.MAZDAFORUM.COM/FORUM/MAZDA-CX-5-54/CRACKED-WINDSHIELD-2014-CX-5-GRAND-TOURING-W-SMART-CITY-BRAKE-SUPPORT-SYSTEM-31837/, IT IS APPARENT THAT THIS IS A PROBLEM. I WONDER IF THIS PROBLEM IS DUE TO POOR FACTORY INSTALLATION AND/OR AN OVERALL ISSUE WITH THE QUALITY OF MAZDA WINDSHIELDS. AT THIS POINT, I AM CONCERNED ABOUT SAFETY ISSUES, ESPECIALLY IN AN ACCIDENT OR ANYTHING THAT IMPACTS THE WINDSHIELD, SUCH AS A ROCK, WITH ANY FORCE. *TR
Visibility/wiper, Mar 2, 2014
WINDSHIELD WAS CRACKED , FROM THE PASSENGER SIDE BOTTOM AND IT WAS ABOUT A FOOT LONG , TOO NEW FOR THIS TO HAPPEN THIS IS MY 2ND MAZDA NEVER HAD IT DONE BEFORE AND AS WITH MY OTHER CARS THIS IS THE FIRST. *TR
Visibility, Structure, Visibility/wiper, Jan 3, 2014
TL* THE CONTACT OWNS A 2014 MAZDA CX5. THE CONTACT STATED THAT THE DRIVER'S SIDE-VIEW MIRROR WOULD VIBRATE EXCESSIVELY WHEN DRIVING AT VARIOUS SPEEDS. ADDITIONALLY, THE OVERHEAD COMPARTMENT WOULD ALSO VIBRATE AND EXHIBIT AN ABNORMAL SHUTTERING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 400. *TR
Visibility/wiper, Nov 25, 2013
WINDSHIELD CRACK ALMOST 2 FEET IN LENGTH FROM TINY ROCK HIT. *TR