2014 Mazda CX-5
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 377 owner complaints filed for this model year. This is the 2nd highest complaint count among 14 CX-5 model years with reports.
Of the 2014 reports, 7 involved a crash. 6 people were injured.
What owners report most often
Recalls and investigations
Structure, body, hatchback/liftgateSep 6, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Campaign 16V644000 on NHTSA.gov
SteeringApr 11, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.
If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.
Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9316D.
Campaign 16V203000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, filler pipe and capFeb 3, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.
Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number for this recall is 9216B.
Campaign 16V064000 on NHTSA.gov
Visibility, windshieldJan 19, 2016
Pilkington North America, Inc. (Pilkington) is recalling certain replacement windshields, model FW04026 GTY, manufactured November 23, 2015, to December 16, 2015 for use in Mazda CX-5 vehicles that are equipped with the Smart City Brake Support system. The affected windshields have a bracket mounted on the inside to hold a laser sensor or LIDAR device for the Smart City Brake Support system. These brackets were improperly affixed with only tape instead of tape and urethane and therefore may loosen.
If the bracket loosens or detaches from the windshield, the safety features of the Smart City Brake Support system may be disabled and therefore increase the risk of a crash.
Pilkington will contact the wholesalers and retailers that purchased the windshields to try to identify the affected customers. The affected windshields will be replaced, free of charge. This recall began on February 15, 2016. Owners may contact Pilkington at 1-844-278-7230.
Campaign 16E002000 on NHTSA.gov
Representative owner complaints
377 reports, newest first.
Service brakes, Sep 15, 2016
FOLLOWING A ROUTINE OIL CHANGE WITH ONLY 26,000 MI IT WAS DISCOVERED THAT MY FRONT BRAKE ROTORS ARE SEVERELY CORRODED AND NEED TO BE REPLACED.THE SERVICE AT LIBERTY MAZDA WAKEFIELD,MA INSIST IT IS DANGEROUS TO KEEP DRIVING MY VEHICLE DUE TO POSSIBLE BRAKE FAILURE. I BELIEVE THIS IS A MANUFACTURING DEFECT,OR AS THE MECHANIC STATED AN INFERIOR STEEL PRODUCT USED TO MANUFACTURE THE ROTORS.
Electrical system, Electronic stability control (ESC), Aug 14, 2016
NO ISSUES LEADING UP TO THIS POINT WITH MY CX-5. WENT TO START THE CAR AND ALL THE DASH LIGHTS ILLUMINATED AND REMAINED ON. AS I BEGAN TO DRIVE, I ATTEMPTED TO USE THE RIGHT HAND TURN SIGNAL AND THE WARNING LIGHTS FLASHED RAPIDLY AS THE ELECTRICAL SYSTEM, BLUETOOTH, NAVIGATION, AND ENTIRE ENGINE SHUT OFF. I STOPPED THE CAR, PUT IT IN PARK, AND TRIED RESTARTING. WHEN IT DID, HALF OF THE WARNING LIGHTS WERE ON IN PARK, INCLUDING THE SERVICE ENGINE LIGHT, AND WHEN PUT IN DRIVE THE REST OF THE LIGHTS CAME BACK ON. I TRIED THE RIGHT SIGNAL AGAIN (IN PARK) AND THE SAME ISSUE OCCURRED, WITH THE END RESULT OF THE ENGINE TURNING OFF. AS I DROVE WITH THESE LIGHTS ON, NEW WARNINGS CAME ON AND OFF, INCLUDING LOSS OF POWER TO MY STEERING(MAKING IT MORE DIFFICULT TO TURN), ABS, SPEED MONITORING, TIRE PRESSURE, BLIND SPOT MONITORING, HORN, AND BASICALLY ANYTHING ELSE CONTROLLED ELECTRONICALLY. I RAN THE CODES AND GOT LONG LIST, WITH MOST OF THEM BEING CONNECTED TO LOSS OF COMMUNICATION. SOME CODES WERE: U0121, P0500, P0685. I TOOK IT TO THE MAZDA DEALER, AND AFTER 2 HRS OF DIAGNOSTIC THERE WERE UNABLE TO FIND THE PROBLEM AND SAID THEY WOULD NEED MORE TIME (AND MONEY, OBVIOUSLY). FROM READING OTHER BLOGS/COMMENTS WITH THE SIMILAR ISSUE, SEEMS TO BE A FAULTY GROUND WIRE. THIS IS SOMETHING THAT IS EXTREMELY DANGEROUS AND SEEMS TO BE OCCURRING A LOT IN THIS MODEL. MAZDA NEEDS TO ADDRESS THIS ISSUE ASAP
Air bags, Structure, Other or unspecified, Aug 4, 2016
PURCHASED MY VEHICLE NEW JUL 2013. THE FOLLOWING PROBLEMS WERE ALL REPORTED TO MAZDA DEALERSHIP, SOME REPORTED AS SEPARATE COMPLAINTS, SOME REPAIRED, SOME MINIMIZED/DISMISSED. 1. LIFT GATE LATCH/OPERATION DOES NOT ALWAYS CLOSE PROPERLY TO ENGAGE LOCK. MUST OFTEN BE SLAMMED HARD SEVERAL TIMES TO CLOSE/LOCK, ONGOING SINCE PURCHASE. (MINIMIZED/DISMISSED BY DEALER) 2. PASSENGER SIDE AIRBAG INDICATOR LIGHT STATES THAT THE PASSENGER SEAT IS NOT OCCUPIED WHEN IT IS, ONGOING SINCE PURCHASE.(MINIMIZED/DISMISSED) 3. SUSPENSION. CAR IS EASILY ROCKED BACK/FORTH BY MY YOUNG CHILDREN, ONGOING SINCE PURCHASE. (MINIMIZED/DISMISSED) 4. PASSENGER SEAT BELT WOULD NOT ENGAGE. REPAIRED, UNDER WARRANTY. 5. DRIVER N PASSENGER WINDOW CLICKING/POPPING NOISE. DRIVER SIDE WINDOW REGULATOR REPLACED, UNDER WARRANTY. SEPARATE COMPLAINTS FILED: 6. FUEL ODOR IN CABIN AND LEAKAGE ONTO GROUND. DEAD SPOTS ON GRASS, STAINS ON DRIVEWAY. UNABLE TO LOCATE PROBLEM, REPLACED SENSOR, UNDER WARRANTY. STILL HAVING INTERMITTENT PROBLEM. UNDER INVESTIGATION BY MAZDA CORPORATE. 7. REAR BRAKES; PREMATURE UNEVEN WEAR, NO LIGHT INDICATOR, INNER PADS WORE TO 1MM AND OUTER PADS WORE TO 4MM, ROTORS AT 10MM. FRONT BREAKS AT 8MM; UNKNOWN IF UNEVEN WEAR. SQUEALING, GRINDING INTERMITTENT NOISE BEGAN ABT 35K MILEAGE MOSTLY WHILE DRIVING NOT BREAKING, AND INCREASED IN NOISE LEVEL, DURATION, AND OCCURRENCE AT ABT 40-45K MILES. THERE IS A TSB 04/005/15 BUT FOR EAST COAST CONDITIONS. INITIALLY DISMISSED, MINIMIZED, IGNORED BY DEALERSHIP. MAZDA CORPORATE PAID FOR DIAGNOSTIC BUT SAYS ITS NORMAL AND NOT UNDER WARRANTY, 8. POWERTRAIN: THE INSTRUMENT PANEL STAYS ON AFTER SHUTTING OFF THE ENGINE. THEN CAR BEEPS WHEN I OPEN THE DOOR AND I CANNOT LOCK IT. AFTER LEAVING CAR LIKE THIS AND RETURNING TO VEHICLE I HAVE HAD TO HAVE ROADSIDE COME TO RECHARGE DEAD BATTERY. TOLD TO CHNG KEY BATTERY. NO HELP
Service brakes, Aug 4, 2016
ABT 35K MILES I BEGAN HEARING INTERMITTENT SEQUELS COMING FROM REAR OF VEHICLE WHILE DRIVING. WHEN I FIRST MENTIONED THIS TO MAZDA SERVICE ADVISER, HE SAID HE DID A COMPLETE DIAGNOSTIC AND CAR WAS FINE. AT ABT 40-45K THE INTERMITTENT SQUEALS INCLUDED GRINDING LIKE A TIN CAN NOISE, BUT THERE WERE NO INDICATORS THAT IT WAS A BREAK ISSUE; NOISE WAS NOTICED MORE DURING DRIVING NOT WHEN I STOPPED AND NO SERVICE BRAKE LIGHTS WERE ON. IF I ACCELERATED OR MANEUVERED MY STEERING WHEEL I WAS ABLE TO GET NOISE TO STOP. WHEN I TOOK MY CAR IN TO MAZDA FOR OIL CHANGE I ASKED TO ALSO HAVE BRAKES CHECKED AND ADVISER SAID HE WOULD DO A COMPLETE DIAGNOSTIC. HE SAID BRAKES WERE IN YELLOW AND I COULD TRY TO CHANGE MY BRAKE FLUID? THE NOISE, DURATION AND OCCURRENCES INCREASED TO WEEKLY AND THEN DAILY. IT WAS STILL INTERMITTENT AND WHILE DRIVING FORWARD AND IN REVERSE, NOT AS MUCH WHEN BRAKING, AND IT HAD BECOME INCREASINGLY LOUDER. I CALLED MAZDA CORPORATE AND THEY FINALLY AGREED TO DO A DIAGNOSTIC AT A NEARBY MAZDA STORE WHEN I MENTIONED I FOUND TBS 04-005/15 ON THE BRAKE ISSUE AND WAS TAKING THE VEHICLE TO ANOTHER DEALERSHIP FOR A BRAKE CHECK. THE DIAGNOSTIC TECHNICIAN REPORT STATED TO REPLACE REAR BRAKE PADS TO CORRECT PROBLEM. IT SAID THE REAR BRAKES HAD 4MM ON OUTER PADS AND 1MM ON INNER PADS, AND FRONT PADS WERE AT 8MM; IT DID NOT STATE IF FRONT BRAKES WERE ALSO WORN UNEVENLY. IT ALSO SAID REAR ROTORS WERE AT 10MM AND MIN WAS 8MM. I TOLD CORPORATE THAT IT WAS UNUSUAL THAT REAR BRAKES WOULD WEAR UNEVENLY AND PRIOR TO FRONT BRAKES, THAT THERE WAS NO BRAKE SERVICE LIGHT SHOWING, THAT THE NOISE WAS INTERMITTENT NOT CONSTANT AND WHILE DRIVING MORE THAN BRAKING. I ALSO MENTIONED THAT I BELIEVED THERE WAS A DEFECT IN THE BRAKING SYSTEM.
Fuel/propulsion system, Aug 4, 2016
APPROXIMATELY APRIL 2014, I BEGAN TO NOTICE A GAS ODOR IN THE CAB OF MY 2014 MAZDA CX-5 TOURING. THE ODOR WAS STRONGER WHEN I EXITED THE VEHICLE AND STRONGER STILL AT THE REAR OF THE VEHICLE. IT CONTINUED SPORADICALLY AND BEGAN TO GROW IN INTENSITY OVER TIME. I THEN BEGAN TO NOTICE THAT MY GAS MILEAGE INDICATOR WOULD DROP THE MILES LEFT ON MY GAS TANK FROM APPROXIMATELY 15-50 MILES FROM THE TIME IT WAS PARKED TO THE NEXT TIME I STARTED THE ENGINE. ON ONE OCCASION MY VEHICLE LOST ALL THE GAS AND I HAD TO CALL INS CO FOR GAS TOW IN JULY, 2014. I WAS ALSO NOTICING DEAD SPOTS ON THE GRASS SECTION OF MY DRIVEWAY UNDER WHERE MY CAR HAD BEEN PARKED. I SCHEDULED AN ONLINE APPOINTMENT TO MAZDA DEALERSHIP WHERE I HAD PURCHASED THE VEHICLE. I SHARED THE AFOREMENTIONED WITH SERV ADVISOR. HE DID NOT ASK TO SEE THEM. AFTER INSP, ADVISOR STATED HE HAD NOT FOUND THE SOURCE OF THE GAS LEAK BUT COULD SMELL THE GAS LEAK/ODOR FROM THE VEHICLE AND HE ARRANGED FOR A RENTAL UNTIL THEY COULD IDENTIFY THE PROBLEM. THE NEXT DAY HE STILL HADN'T FOUND THE PROBLEM BUT MAZDA TOLD HIM TO REPLACE THE GAS SENSOR. I ASKED HIM SEVERAL TIMES WHERE THE GAS WAS LEAKING FROM AND HE STATED HE DID NOT KNOW. I EXPRESSED MY CONCERNS THAT IF THEY DIDN'T KNOW, THEN HOW COULD THEY REPAIR THE LEAK CORRECTLY AND SAFELY. HE STATED HE DID NOT KNOW WHERE IT WAS LEAKING FROM BUT WOULD REPLACE THE SENSOR PER MAZDA INSTRUCTION AND MY VEHICLE WOULD BE READY ON 8/14/14. I CALLED ADVISOR BACK ON 8/13/14 TO VOICE MY CONCERNS AGAIN BUT HE NEVER RETURNED MY CALL. THIS PROBLEM CONTINUES AND IS INTERMITTENT. I HAVE RECENTLY CONTACTED MAZDA CORPORATE, 8/2016, AND SENT THE PICS TO MAZDA CORPORATE.
Power train, Electronic stability control (ESC), Engine, Aug 4, 2016
ENGINE/ACTIVE ACCESSORIES WOULD NOT SHUT OFF. AFTER STOPPED AND PUT THE VEHICLE INTO THE PARK POSITION, AND PUSHED THE START/STOP BUTTON TO TURN OFF THE VEHICLE, IT WOULD NOT SHUT OFF. IT SOUNDED LIKE THE ENGINE SHUT OFF BUT THE ACCESSORIES WERE ACTIVE AND FULLY ENGAGED AND BEEPING. I TRIED PUSHING OFF BUTTON SEVERAL TIMES, RESTARTING /SHUTTING OFF AGAIN,AND DRIVING TO ANOTHER PARKING STALL, I HAD TO LEAVE MY CAR UNLOCKED, ACTIVELY ENGAGED WITH ACTIVE ACCESSORIES FULLY ON IN MY DRIVEWAY AT HOME, IN SHOPPING CENTERS LIKE TARGET, WALMART, THE MALL, AND GROCERY STORE. EACH TIME WHEN I RETURNED TO MY VEHICLE ACC WERE STILL ON. I HAD TO DRIVE THE CAR A BIT AND KEEP TRYING TO PARK UNTIL IT SHUT OFF. THE FIRST TIME THIS OCCURRED WA APPROX JULY- AUGUST , 2015 AND MY CAR WAS STILL UNDER THE 36K/3YR WARRANTY AND I WAS TOLD BY THE MAZDA SERVICE ADVISOR THAT IT WAS JUST A LOW KEY BATTERY AND I NEEDED TO REPLACE IT. HE SAID HE DID A COMPLETE DIAGNOSTIC CHECK AND NO PROBLEM SHOWED UP. IT OCCURRED INTERMITTENTLY SO I BELIEVED HIM. RECENTLY JULY 2016- AUG 2016 IT ACTUALLY GOT WORSE AND HAPPENED APPROXIMATELY 5 TIMES WITHIN ONE MONTH. I CHANGED BATTERIES THREE TIMES ON TWO SEPARATE KEYS. THE BATTERIES ARE NOT THE PROBLEM OR ANSWER AND HAS NOT RESOLVED THE PROBLEM. I THINK THIS IS MIGHT BE A TRANSMISSION, ENGINE, IGNITION OR ELECTRICAL STABILITY CONTROL; I DON'T KNOW, BUT DEFINITELY NOT A LOW KEY BATTERY PROB AS I WAS TOLD BY MAZDA SEVICE ADVISOR.
Other or unspecified, Jul 30, 2016
COMPLAINED TO MAZDA THAT MY DRIVER SIDE WINDOW RATTLES WHEN DRIVIING AND DRIVER SIDE MIRROR SHAKES AT 50 MILES PER HOUR. THEY TOLD ME THERE IS NO RECALL. ALSO I GOT A STRESS CRACK IN MY WINDSHIED STARTED FROM BOTTOM OF WINDSHIELD IN THE MIDDLE AND TURNED RIGHT. THE CAR WAS PARKED AND IN MY DRIVEWAY WHEN THIS HAPPENED
Service brakes, Jul 19, 2016
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. WHILE DRIVING 15 MPH, AN ABNORMAL SOUND WAS HEARD. THE FAILURE RECURRED RANDOMLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN BACK TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR BRAKES FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,940.
Service brakes, Jul 19, 2016
MY REAR BRAKE PADS HAD TO BE REPLACED WITH ONLY 33000 MILES ON THE CAR. THE FRONT ONES HAVE NOT BEEN REPLACED YET. THERE IS A RECALL TBS 04-003/14 ON THE BRAKES BUT MAZDA DID NOT HONOR IT BECAUSE THEY SAID THE SERVICE MANAGER SAID THE PADS WORE OUT EVENLY. IF DEFECTIVE THEY SHOULD WEAR OUT UNEVENLY. HUH? WHY DID THE BRAKE PADS WEAR OUT SO FAST?
Service brakes, Jul 7, 2016
TOOK VEHICLE IN FOR 35,00 MILE SERVICE AND WAS TOLD REAR BREAKS AND ROTORS NEEDED TO BE REPLACED. NEVER HERD OF SUCH A THING BEING REQUIRED AT THAT MILEAGE. MAYBE AT 60 TO 80,000 ON REAR BREAKS. STARTED TO CHECK AROUND AND FOUND MANY OTHER COMPLAINTS ABOUT THE REAR BREAKS FAILING PREMATURELY. HAVEN'T HAD WORK DONE YET, WONDERING IF THERE IS A RECALL IN PROGRESS?
Power train, Jul 3, 2016
DRIVING OUT OF MY DRIVEWAY FROM PARK INTO DRIVE IT WOULD NOT GO ANYWHERE AFTER PRESSED ON THE GAS PEDAL SOMETHING GOING ON WITH THE TRANSMISSION IT'S OKAY TO GO IN REVERSE JUST NOT NEUTRAL OR DRIVE BRINGING IT TO A DEALERSHIP ON A FLATBED BEING TOWED AS IT IS NOT SAFE TO DRIVE. MY VEHICLE HAS ABOUT 59500 MILES ON IT
Electrical system, May 6, 2016
WHEN CAR SHIFTED TO PARK IN ORDER TO SHUT DOWN ENGINE, THE VEHICLE OFTEN DOES NOT DETECT THE FACT THE CAR IS PAR WHEN BUTTON IGNITION IS PRESSED. MESSAGE APPEARS ON DASH SAYING TO SHIFT TO PARK TO TURN OFF POWER. REQUIRES USER TO PRESS BRAKE, RESTART CAR AND PUSH SHIFTER BACK TO PARK FORCEFULLY IN ORDER FOR CAR TO REGISTER PARK FOR TURNING OFF IGNITION. IF DRIVER IS NOT ATTENTIVE TO DASH MESSAGE OR DING WHEN EXITING CAR POWER REMAINS ON AND BATTERY IS DRAINED RESULTING IN DEAD BATTERY. THIS ISSUE HAS BEEN ACKNOWLEDGED BY OTHER MAZDA OWNERS, BECAUSE I FOUND REFERENCES TO IT ON THE WEB. TOOK CAR TO MAZDA DEALERSHIP AND THEY INDICATED THIS IS AN ISSUE ON OTHER MAZDA MODELS. THE DATE LISTED BELOW WAS THE LATEST INSTANCE THAT RESULTED IN COMPLETE POWER DRAIN AND REQUIRED JUMP START FOR RECHARGE. HOWEVER, THIS SEEMS TO HAPPEN FREQUENTLY, RESULTING IN NEED TO RESTART THE CAR IN ORDER TO REGISTER THE CAR IS IN PARK IN ORDER TO TURN IT OFF. I BOUGHT THIS CAR USED AND INITIALLY REPLACED BATTERY THINKING THAT WAS THE PROBLEM.
Power train, May 5, 2016
WHEN DRIVING SLOW, SUCH AS 10-15 MPH , WHEN ONE STEPS ON THE ACCELERATOR, NOTHING HAPPEN, IF THIS IS THE MIDDLE, SAY A LEFT TURN, ONE CAN HAVE AN ACCIDENT IF YOU CAN NOT GET ANY POWER. THIS STARTS OFF MAYBE ONCE OR TWICE A DAY AND GETS WORSE TO10 OR 15 INCIDENCES A DAY. I COMPLAINED ABOUT THIS EACH TIME I TOOK THE CAR IN FOR SERVICE. THEY SAID THEY COULD NOT DUPLICATE. AFTER ALMOST A BAD ACCIDENT, I DROPPED THE CAR OFF AT THE DEALER AND STATED IT IS UNSAFE AT ANY SPEED AND TO FIX IT. THE RECALIBRATED THE TCM AND PCM. THEY SAY IT IS NOW OUT OF WARRANTY AND I PAID A LOT OF MONEY FOR THE REPAIR. IT WAS TROUBLE FREE FOR ABOUT A WEEK AND NOW UP TO ITS OLD HABITS AND IS SLOWLY GETTING WORSE. THERE ARE OTHER COMPLAINTS ON THE INTERNET FROM 2013. I KNOW MAZDA KNOWS THERE IS A PROBLEM BUT REFUSES TO RECOGNIZE IT, SO HOW MANY LIVES NEED TO LOST BEFORE THEY TAKE RESPONSIBILITY FOR THIS DANGEROUS SITUATION. PLEASE HELP!
Power train, Electronic stability control (ESC), Engine, Apr 1, 2016
I WAS TRAVELING ABOUT 35MPH UP A SLIGHT INCLINE WHEN THE ENGINE LOST POWER AND STARTED SHAKING. THE TRACTION CONTROL SYSTEM, TIRE MONITORING, AND CHECK ENGINE LIGHT ALL CAME ON AT THE SAME TIME. THE ENGINE DIDN'T HAVE ANY POWER EVEN WHEN I PRESSED ALL THE WAY ON THE ACCELERATOR I COULDN'T GET IT TO GO ANY FASTER THAN 45MPH.
Exterior lighting, Mar 31, 2016
THE LOW BEAMS ON THIS VEHICLE ARE INEFFECTIVE ON DARK COUNTRY ROADS. ALSO, THEY ARE POINTED SO LOW THAT THEY DO NOT ILLUMINATE A STOP SIGN - THEY HIT JUST BELOW THE SIGN ITSELF. I TOOK IT TO THE DEALERSHIP TO GET THEM ADJUSTED, BUT THEY SAID THAT THEY COULD NOT BE ADJUSTED, AND THE HEIGHT IS NORMAL. WHILE DRIVING ON DARK ROADS, IF MY HIGH BEAMS ARE NOT ON THEN I NEED TO DRIVE REALLY SLOW SINCE I HAVE SUCH LIMITED VISIBILITY WITH MY LOW BEAMS.
Engine, Mar 21, 2016
ON 3/20/16, I WAS DRIVING ON A LOCAL ROAD WHEN THE CAR JUST STOPPED ACCELERATING. THE DASHBOARD LIT UP WITH AN ENGINE LIGHT ICON, A RED EXCLAMATION POINT AND A HOST OF ERRORS (SCBS, AT MALFUNCTION, ENGINE INSPECTION REQUIRED AND SOMETHING WITH A T). I COASTED TO A PARKING LOT, TURNED THE CAR OFF FOR A COUPLE MINUTES AND RESTARTED. THE SAME LIGHTS AND ERROR MESSAGES WERE THERE BUT THE CAR ACCELERATED WHEN PUSHING THE GAS PETAL BUT MORE SLOWLY THAN IT SHOULD AND AFTER 2 BLOCKS, IT JUST STOPPED AGAIN. MY 5 MONTH OLD GRANDDAUGHTER WAS IN THE CAR WITH ME. IF THIS HAD HAPPENED ON A BUSY STREET OR THE HIGHWAY, WE COULD HAVE BEEN KILLED.
Power train, Electrical system, Mar 17, 2016
THE INSTRUMENT PANEL STATES ON AFTER SHUTTING OF THE ENGINE. THE CAR STARTS BEEPING WHEN YOU OPEN THE DOOR AND YOU ARE NOT ABLE TO LOOK THE CAR. LOOK LIKE THE TRANSMISSION SHIFT IS NOT GOING TO PARK COMPLETELY SO THE BATTERY DIES EVERY TIME. ,
Power train, Mar 1, 2016
ON 2/24/16 I HAD TO HAVE MY 2014 CX-5 TOWED TO THE DEALER, BECAUSE THE CAR WAS SUDDENLY NOT ABLE TO ACCELERATE. I WAS DRIVING ON A 3 LANE ROAD, WHEN I WAS STOPPED AT A TRAFFIC LIGHT AND COULD NOT ACCELERATE. FORTUNATELY, I WAS NEAR A GAS STATION, BUT IF I HAD BEEN ON THE HIGHWAY DRIVING, I WOULD HAVE BEEN IN A SEVERE ACCIDENT. I WAS INFORMED BY THE DEALER THAT THE SHIFT CELLANOID IN THE TRANSMISSION WAS MALFUNCTIONING AND THAT THEY WOULD HAVE TO REPLACE THE VALVE BODY. THE CAR HAS ONLY 20,695 MILES ON IT. SO I AM VERY CONCERNED ABOUT MY SAFETY AND THAT OF OTHERS. AS YOU CAN IMAGINE, THIS CAUSES ME AND MY FAMILY GREAT CONCERN. WE HAVE OWNED VARIOUS MAZDA'S SINCE 2000 AND BEEN VERY HAPPY WITH THEM, BUT HAVE NEVER HAD TO WORRY ABOUT THE CAR MALFUNCTIONING WHILE DRIVING.
Structure, Feb 16, 2016
WE WERE DRIVING DOWN THE INTERSTATE YESTERDAY, FEBRUARY 15 DURING THE DAY GOING ABOUT 60 MPH, THERE WASN'T ANYONE IN FRONT OR BESIDE US. THE WEATHER WAS PARTY CLOUDY. THERE WAS A LOUD EXPLOSION AND THE SUNROOF BLEW OUT. I DON'T BELIEVE ANYTHING HIT THE SUNROOF TO CAUSE IT TO EXPLODE.
Exterior lighting, Feb 8, 2016
HEADLIGHTS, LOW BEAM. I'VE HAD MY CX-5 TOURING SINCE I BOUGHT IT NEW IN JULY 2013. I ALWAYS NOTICED HOW THE HEADLIGHTS, WHEN TURNED ON, ARE VERY BRIGHT FOR A SPLIT SECOND, THEN INSTANTLY DIMS DOWN LOWER. THIS HAPPENED ALL THE TIME THE FIRST 2 YEARS DRIVING IT. I KNEW IT HAD THE LATEST TECHNOLOGY FOR ROAD ADAPTIVE HEADLIGHTS. SO I THOUGHT IT WAS THE WAY IT SHOULD WORK. ABOUT 2-3 MONTHS AGO, THEY STARTED TO COME ON, AND STAY BRIGHT CONSTANTLY, UNTIL I TURNED THEM OFF THEN ON AGAIN. NOW, THEY WOULD STAY BRIGHT FOR HOURS IF I DON'T TOUCH THE HEADLIGHT SWITCH. THEN WHEN I DO SWITCH THEM TO ANOTHER SETTING; THEY WOULD GO DIMMER AND STAY THERE. AFTER A FEW TIMES DOING THIS, I TOOK IT TO THE DEALER TO BE CHECKED OUT. AFTER A THOROUGH INSPECTION, THE MECHANIC REPORTED THAT THESE (FACTORY) HEADLAMPS ARE SUPPOSED TO TURN ON HIGH THEN LOW IN A SPLIT SECOND. THIS DOES NOT SOUND LOGICAL TO ME, ESPECIALLY SINCE I SPENT 15 YEARS WORKING IN THE AUTOMOTIVE INDUSTRY (FOR OEM SUPPLIERS, AND I ALSO WORKED DIRECTLY WITH FORD, CHRYSLER, MAZDA, OTHERS) FOR A FEW DIFFERENT MAJOR ELECTROMECHANICAL VEHICLE OEM COMPONENTS. UNLESS THERE IS SOMETHING I DON'T KNOW ABOUT THESE HEADLIGHTS, WHY WOULD THEY DO THIS SPLIT SECOND BRIGHT THEN DIM FOR THE FIRST COUPLE YEARS, AND SUDDENLY START STAYING BRIGHT FROM THE TIME I START THE CAR? THEY NOW (ERRATICALLY) STAY BRIGHT AS LONG AS I DON'T TOUCH THE SWITCH ARM. WHEN I DO, THEY COME ON BRIGHT FOR A SPLIT SECOND, THEN DIM DOWN. THIS CONDITION IS ERRATIC, PARKED, IN MOTION, IDLING ETC., I HAVE NOTICED ON POORLY LIT BACK ROADS, THAT THE HEADLIGHTS (WHEN "LOW" WERE NOT ADEQUATE TO SEE THE ROAD, AND IS A SERIOUS ROAD HAZARD. I OFTEN TURN ON THE HIGH BEAMS TO COMPENSATE FOR THE DIM HEADLIGHTS. I CAN SEND THE DEALER INSPECTION REPORT UPON REQUEST. THANK YOU. *TR
Visibility/wiper, Jan 7, 2016
WE PARKED OUR CAR OUTDOORS OVERNIGHT ON A QUIET RESIDENTIAL STREET AND RETURNED IN THE MORNING TO FIND A 12" CRACK IN THE FRONT WINDSHIELD. IT STARTED AT THE ROOF LINE, AND CROSS THROUGH THE AREA WHERE THE SAFETY SENSORS ARE LOCATED AND ENDED JUST BELOW WHERE THE REVIEW MIRROR IS ATTACHED. THE CAR WAS STATIONARY ALL NIGHT AND THERE DOES NOT APPEAR TO BE ANY POINT OF IMPACT. THE CAR IS 20 MONTHS OLD. IT APPEARS TO BE A STRESS CRACK, POSSIBLY DUE TO FAULTY PRODUCTION OF THE GLASS OR ITS ATTACHMENT DURING MANUFACTURING.
Electrical system, Other or unspecified, Jan 6, 2016
KEYLESS DO NOT WORK MOST OF THE TIME. THIS IS BEEN GOING FOR A MONTH. REMY E NC
Visibility/wiper, Jan 6, 2016
WINDSHIELD CRACKED WITHOUT ANYTHING HITTING THE WINDSHIELD, PERSONALLY BELIEVE IT IS STRESS CRACK, HOWEVER, TAKING IT TO A LOCAL MAZDA DEALER DOING A "PEN-TEST", TOLD ME IT WAS CHIPPED AND THAT CAUSED THE CRACK.
Service brakes, Dec 14, 2015
THE REAR BRAKE PADS ON MY MAZDA CX 5 GRAND TOURING MODEL IS WORN OUT TO (0.2 PER DEALER) AT APPROX 34200 MILES. NOTICED THIS PROBLEM A FEW WEEKS BACK WHEN THE CAR STARTED MAKING A GRINDING NOISE FROM THE REAR. THIS IS VERY UNUSUAL IN MY EXPERIENCE THAT A CAR WHICH IS ABOUT 2 YEARS AND 6 MONTHS OLD NEEDS NEW BRAKE PADS AND ROTORS REPLACED. ON MY OTHER CARS WHICH ARE NISSAN THE BRAKE PADS LASTED FOR ABOUT 5 YEARS (APPROX. 60,000 MILES). I WANT TO RAISE THIS AS A COMPLAINT. MY CAR IS STILL UNDER WARRANTY. I WANT MAZDA TO LOOK INTO THIS AND ADVISE ON A FIX. I SEE SO MANY WEBSITES WHERE CX OWNERS ARE FACING THE SAME ISSUE, QUOTING ONE HERE FOR AN EXAMPLE HTTP://WWW.CARCOMPLAINTS.COM/MAZDA/CX-5/2013/BRAKES/SERVICE_BRAKES.SHTML.
Visibility/wiper, Dec 10, 2015
THIS IS THE SECOND TIME THE WINDSHIELD ON MY MAZDA CX5 CRACKED WITH ONE YEAR (THE PRIOR INCIDENT OCCURRED IN MARCH 2015)...THIS TIME ALL I HEAR IS A CRACK SOUND AND I SEE AN ATLEAST 12 INCH CRACK ON THE WINDSHIELD WHILE DRIVING. I'M REALLY AFRAID THIS CRACK WILL BREAK THE WINDSHIELD WHILE I'M DRIVING ABOUT AND WILL INJURE MY FAMILY (WITH BABY IN CAR). REPLACEMENT FOR WINDSHIELD IS VERY COSTLY DUE TO RAIN AND CITY SAFETY MONITORING SENSORS ON THE WINDSHIELD....IT'S RIDICULOUS THAT THIS IS HAPPENING AGAIN :(