2015 Mazda CX-5
Problems, recalls and owner-reported issues
Structure is the leading concern among 133 owner complaints filed for this model year. This is the 7th highest complaint count among 14 CX-5 model years with reports.
Of the 2015 reports, 11 involved a crash. 7 people were injured.
What owners report most often
Recalls and investigations
Structure, body, hatchback/liftgateSep 6, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Campaign 16V644000 on NHTSA.gov
SteeringApr 11, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.
If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.
Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9316D.
Campaign 16V203000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, filler pipe and capFeb 3, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.
Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number for this recall is 9216B.
Campaign 16V064000 on NHTSA.gov
Visibility, windshieldJan 19, 2016
Pilkington North America, Inc. (Pilkington) is recalling certain replacement windshields, model FW04026 GTY, manufactured November 23, 2015, to December 16, 2015 for use in Mazda CX-5 vehicles that are equipped with the Smart City Brake Support system. The affected windshields have a bracket mounted on the inside to hold a laser sensor or LIDAR device for the Smart City Brake Support system. These brackets were improperly affixed with only tape instead of tape and urethane and therefore may loosen.
If the bracket loosens or detaches from the windshield, the safety features of the Smart City Brake Support system may be disabled and therefore increase the risk of a crash.
Pilkington will contact the wholesalers and retailers that purchased the windshields to try to identify the affected customers. The affected windshields will be replaced, free of charge. This recall began on February 15, 2016. Owners may contact Pilkington at 1-844-278-7230.
Campaign 16E002000 on NHTSA.gov
Representative owner complaints: structure
27 reports, newest first. Show all
Structure, Other or unspecified, Oct 7, 2015
I BOUGHT THIS CAR NEW IN MAY. WITHIN THE FIRST MONTH, THE CAR WOULDN'T START I BOUGHT THE CAR IN TO THE DEALER AND THEY REPLACED THE BATTERIES ON THE FOBS. LAST WEEK, I NOTICED THE DRIVER'S SIDE WINDOW TRIM FRONT AND BACK DOORS WAS MELTING. I CALLED THE DEALER, BOUGHT IT IN AND THEY TOOK PICS, SAID THEY WOULD CONTACT MAZDA REP AND SENT ME HOME. ON SATURDAY, I DROVE TO A STORE APPROX. 10 MILES AWAY AND WHEN LEAVING FOR HOME, MY CAR WOULDN'T START AGAIN. I FINALLY GOT IT STARTED AFTER MULTIPLE TRIES. WHILE DRIVING HOME I NOTICED THE BLIND SPOT MONITORING ON THE DRIVERS SIDE WAS FLASHING AND THERE WERE NO CARS NEXT TO ME. I LEFT THE CAR PARKED FOR THE REST OF THE WEEKEND BUT ON SUNDAY NOTICED THE MELTED SPOTS WERE WORSE. I CONTACTED THE DEALER ON MONDAY AND BROUGHT IT IN. THEY ARE SAYING SOMETHING ON OUR HOUSE OR AROUND IT IS CAUSING THE MELTING, HOWEVER, MY WIFE PARKS HER 2015 HONDA CR-V NEXT TO MINE AND THERE IS NO MELTING HAPPENING TO HER CAR. ALL THE OTHER VEHICLES OWNED AND PARKED IN THE SAME DRIVEWAY FOR THE PAST 15 YEARS DO NOT HAVE THIS ISSUE. I ALSO SUBMITTED THIS INFO TO MAZDAUSA.COM BUT HAVE NOT HEARD BACK.
Structure, Oct 16, 2014
I WAS PARKING MY CAR IN THE GARAGE LAST NIGHT, WHEN I NOTICED A FRACTURE LINE PROPAGATING FROM THE BASE OF THE WINDSHIELD (ABOUT 6 INCHES LONG). IN MY ENTIRE HISTORY OF DRIVING I HAVE NEVER SEEN THIS WITH A VEHICLE. THERE WAS NO STONE CHIP OR INDENTATION. JUST A FRACTURE LINE. BY THE NEXT DAY WHEN I GOT INTO MY CAR, THE FRACTURE LINE HAD SPREAD ACROSS THE WINDSHIELD. MAZDA CLAIMS HIGH SAFETY RATING, BUT THIS IS A MANUFACTURE ERROR AND POOR/THIN GLASS QUALITY. THE DEALERSHIP WAS TRYING TO ARGUE AND NOT TAKE RESPONSIBILITY. THIS IS A MAJOR SAFETY ISSUE! I AM ESCALATING THIS COMPLAINT WITH MAZDA. AT THE MOMENT, I HAVE NOT HEARD BACK. *TR