2015 Mazda CX-5
Problems, recalls and owner-reported issues
Structure is the leading concern among 133 owner complaints filed for this model year. This is the 7th highest complaint count among 14 CX-5 model years with reports.
Of the 2015 reports, 11 involved a crash. 7 people were injured.
What owners report most often
Recalls and investigations
Structure, body, hatchback/liftgateSep 6, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Campaign 16V644000 on NHTSA.gov
SteeringApr 11, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.
If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.
Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9316D.
Campaign 16V203000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, filler pipe and capFeb 3, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.
Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number for this recall is 9216B.
Campaign 16V064000 on NHTSA.gov
Visibility, windshieldJan 19, 2016
Pilkington North America, Inc. (Pilkington) is recalling certain replacement windshields, model FW04026 GTY, manufactured November 23, 2015, to December 16, 2015 for use in Mazda CX-5 vehicles that are equipped with the Smart City Brake Support system. The affected windshields have a bracket mounted on the inside to hold a laser sensor or LIDAR device for the Smart City Brake Support system. These brackets were improperly affixed with only tape instead of tape and urethane and therefore may loosen.
If the bracket loosens or detaches from the windshield, the safety features of the Smart City Brake Support system may be disabled and therefore increase the risk of a crash.
Pilkington will contact the wholesalers and retailers that purchased the windshields to try to identify the affected customers. The affected windshields will be replaced, free of charge. This recall began on February 15, 2016. Owners may contact Pilkington at 1-844-278-7230.
Campaign 16E002000 on NHTSA.gov
Representative owner complaints
133 reports, newest first.
Service brakes, Mar 15, 2021
AFTER THE REAR BRAKES WERE REPLACED THERE WAS A TERRIBLE GRINDING NOISE WHEN FIRST DRIVING UNTIL THE CAR WARMED UP. IT DID NOT HAPPEN WHEN FIRST REPLACED IN THE SUMMER BUT WHEN IT GOT COLDER IT GOT WORSE. TURNED OUT TO BE THE SAME CALIPER ISSUE THAT WAS RECALLED IN PREVIOUS MODELS BUT NO RECALL FOR THE CX-5
Other or unspecified, Dec 8, 2020
THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE HAS 61,000 MILES. THE DEALERSHIP DETERMINED THAT A NEW HEATER CORE IS NEEDED AND THERE HAVE BEEN SEVERAL SERVICE BULLETINS ISSUED ON THIS PART. THE ERROR CODE SHOWED PO11A. THE DEALERSHIP WANTS TO CHARGE $2,367.00 TO REPLACE THE HEATER CORE. MAZDA CORPORATE WAS CONTACTED AND SINCE THE VEHICLE IS OUT OF WARRANTY THEY ARE NOT WILL TO ASSIST IN ANY WAY. THE REFERENCE NUMBER FOR THIS COMPLAINT IS 1-3153481645. THE TECHNICAL SERVICE BULLETIN SAID THE AVERAGE MILEAGE THIS OCCURS IS 39,029 MILES. I REALIZE THIS MAY NOT BE A SAFETY ISSUE BUT THIS IS SOMETHING MAZDA SHOULD STAND BEHIND. THERE IS NO ACCIDENT OR INJURY ASSOCIATED WITH THIS. THERE SHOULD BE A RECALL IF THE PART FAILS THIS EARLY IN THE LIFE OF THE VEHICLE.
Power train, Dec 7, 2020
CAR IS SLIPPING. TRANSMISSION IS SKIPPING GEARS AT LOW SPEEDS.
Other or unspecified, Oct 27, 2020
BOTH SUN VISORS HAD TO BE REPLACED ON MY 2015 MAZDA CX-5.THEY BOTH WERE CONSTANTLY FALLING DOWN IMPAIRING MY ABILITY TO SEE OUT THE FRONT WINDSHIELD.
Power train, Oct 8, 2020
MY CAR'S TRANSMISSON WOULD JUST BREAK DOWN IN THE MIDDLE OF THE HIGHWAY 69 AT PRESCOTT, ARIZONA AND FINALLY STOP THERE AND CANNOT MOVE AROUND OR PULL OVER AT ALL. IF THIS ISSUE HAPPENS, THIS WOULD CAUSE A SERVERE REAR ENDED ACCIDENT AND A POTENTIAL CAUSE OF ACCIDENT. LUCKILY, THERE WAS TELEPHONE CONNECTION AND WE CAN CALL A COP AND A TOWING TRUCK. OTHERWISE, IT WILL CAUSE SERIOUS CAR ACCIDENT AND TRAFIFIC JAM. THIS ISSUE MUST BE DEALT WITH . THE CAR'S TRANSMISSION WOULD JUST BREAK DOWN RIGHT AFTER 5YEARS AND 60K MILES WARRANTY WHILE MOST CARS WILL BE LIKE 150K MILES. INSTEAD OF BEING RESPONSIBLE TO THE CUSTOMER, THEY NEVER CARE ABOUT THE TRANSMISSION. I AM DOUBTING THE RELAIBILITY OF MAZDA TRANSMISSSION AND BELIVE IT SHOULD BE A RECALL DUE TO THAT. FOR ROAD SAFETY AND TO MAKE SURE NO CAR WILL SUDDENLY STOP IN THE MIDDLE OF THE ROAD DUE TO TRANSMISSION PROBLEM, I STRONGLY RECOMMEND MAZDA NEED TO RECALL ITS AUTO WITH PROBLEMATIC UNRELIABLE TRANSMISSION SYSTEM. ALSO, THE TRANSMISSION WILL COST A LOT FOR ITS CUSTOMER TO FIX. IT IS ALSO UNFAIR FOR MAZDA OWENER. TO PROTECT MY PRIVACY, I AM NOT GOING TO UPLOAD WHOLE WORK ORDER ESTIMATE BUT AA IMAGE SHOW THE PRICE AND HOW BADLY THE TRANSMISSION BREAK DOWN IN THE MIDDLE OF THE HIGHWAY.IF NEEDED AND MY PRIVACY CAN BE ENSURED, I CAN PROVIDE THE WHOLE WORK ORDER ESTIMATE.
Exterior lighting, Oct 1, 2020
DAYTIME RUNNING LIGHTS NO LONGER OPERATING. CHANGED THE FUSE, WHICH WAS STILL IN GOOD CONDITION, AND THE DAYTIME RUNNING LIGHTS STILL DON'T WORK. MAY BE SAME ISSUE AS THE CX5 2016 PROBLEM?
Structure, Engine, Sep 29, 2020, crash
WAS TURNING RIGHT ONTO SIDE CITY STREET TO PARK, WAS GOING MAYBE 2 MILES AN HOUR BECAUSE I WAS GOING TO PARK. THE CAR ENGINE SELF ACCELERATED AND I COULD NOT CONTROL IT, HIT A CHAIN LINK FENCE AND SHEARED OFF A NATURAL GAS METER TO A HOME. THE BREAK PEDAL DID NOT STOP THE CAR, I WAS IN DRIVE PUT INTO PARK AND SHUT THE ENGINE OFF
Visibility, Aug 28, 2020
TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 50 MPH, THE SUNROOF SUDDENLY EXPLODED. DURING THE FAILURE, THE SUNROOF WAS CLOSED AND A LOUD EXPLOSION HAD OCCURRED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (ELDORADO MAZDA LOCATED AT 2150 N. CENTRAL EXPRESS WAY MCKINNEY TX) BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOT YET NOTIFIED. THE FAILURE MILEAGE WAS 77,000. INVALID VIN.
Electrical system, Jun 11, 2020
3 WEEKS AGO, THE DRIVERS SIDE SEAT BOTTOM QUIT WORKING AT THE SAME TIME THE SEAT BACK IS RUNNING SUPER HOT (AS I CHOOSE THE LOWEST LEVEL SELECTION BUTTON). IT'S SO HOT, IT FEELS LIKE IT'S 'BURNING'. SO I TURN IT OFF. EVEN AFTER 10 MINUTES OF TURNING THIS OFF, IT IS STILL RUNNING HOT TO WARM. IT DOES NOT TURN OFF OR COOL DOWN IMMEDIATELY LIKE IT USED TO. THIS IS WHY I BELIEVE THAT IT'S POSSIBLY A SAFETY ELECTRICAL ISSUE. I DO NOT KNOW WHAT OR WHICH COMPONENT PART(S) THAT ARE TRULY IMPACTED BUT CLEARLY IT'S AN ELECTRICAL ISSUE. *TR
Power train, Mar 4, 2020
AFTER A 700 MILE TRIP FROM ARIZONA TO CALIFORNIA ON THE HIGHWAY, MY MAZDA'S CX-5 WOULD NO LONGER ACCELERATE. WHEN PRESSING THE ACCELERATOR AND REACHING 5 MPH THE CAR WOULD SUDDENLY FEEL AS IF IT WERE BREAKING, CAUSING THE CAR TO LURCH FORWARD. THIS OCCURRED WHEN TRYING TO DRIVE DOWN THE STREET. IMAGINE IF THIS WERE TO HAPPEN WHILE I WAS DRIVING DOWN THE HIGHWAY AT 70 MPH.
Air bags, Feb 4, 2020, crash
TL* THE CONTACT OWNED A 2015 MAZDA CX5. THE CONTACT STATED THAT THE VEHICLE WAS AT STAND STILL AT A STOP SIGN, WHEN SHE STARTED TO MOVE FORWARD WHEN ANOTHER VEHICLE IMPACTED THE FRONT DRIVER SIDE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED NO ONE INJURED OR IN NEED TO SEEK MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE AND CONSIDERED TOTALED. THE VEHICLE WAS TOWED TO IMPOUND LOT. THE VEHICLE WAS NOT DIAGNOSED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. *LN*JB
Visibility/wiper, Jan 17, 2020
I WAS DRIVING ON THE FREEWAY WHEN I HEARD A LOUD SOUND ABOVE ME, FOLLOWED BY SUDDENLY FEELING WIND COMING INTO THE VEHICLE AS WELL AS HEARING GLASS ROLL OFF THE TOP OF THE CAR. WHEN I WAS ABLE TO SAFELY PULL OVER I SAW THAT THERE WAS A HUGE HOLE IN THE SUNROOF BUT NO OTHER DAMAGE. THERE WERE NO DENTS OR SCRATCHES ANYWHERE ON THE TOP OF THE CAR WHERE I HEARD THE SOUND COME FROM. THE REMAINING GLASS WAS ANGLED UPWARDS AS IF THE GLASS HAD EXPLODED. LUCKILY I HAD THE SLIDER UNDER THE GLASS CLOSED SO NO GLASS MADE IT INSIDE THE VEHICLE AS I WAS DRIVING. HAD IT NOT BEEN CLOSED IT COULD HAVE POTENTIALLY INJURED MYSELF OR MY TWO CHILDREN OR POTENTIALLY CAUSED A COLLISION.
Power train, Jan 13, 2020
AWD POWERTRAIN FAILURE AFTER 5YRS, 79,000 MILES. POWER TO REAR WHEELS DISENGAGED. HEAVY INTERMITTENT METALLIC CLUNKING SOUND EMITTED FROM REAR AXLE WHEN IN MOTION UNDER POWER, ESPECIALLY IN SLOW TIGHT TURNS, OR BACKING UP. MECHANIC IDENTIFIES FAILURE POINT AT THE VISCOUS COUPLING OF DRIVE SHAFT TO REAR DIFFERENTIAL. NO RECALLS FROM MAZDA; REPAIR IS REPLACEMENT OF THIS COUPLING AND THE ENTIRE REAR DIFFERENTIAL, ~ $2000 PARTS AND LABOR. THANK YOU MAZDA, FOR A POORLY ENGINEERED AWD DRIVETRAIN.
Power train, Dec 20, 2019
THERE WAS CHATTERING NOISE FROM THE REAR WHILE DRIVING THE VEHICEL DEALERSHIP DIAGNOSED IT AS A REAR DIFFERENTIAL ISSUE. NAPLETON MAZDA DEALERSHIP IN ARLINGTON HEIGHTS IL.TOLD ME REAR DIFFERENTIAL WAS BROKEN WITH OUT ANY FURTHER DETAILS. I TOLD ME THIS ISSUE CANNOT BE FIXED NEEDS A NEW REAR DIFFERENTIAL. SO THEY CHANGED THE WHOLE DIFFERENTIAL. ONLY THE WORK PERFORMED RECEIPT WAS GIVEN.
Visibility/wiper, Oct 12, 2019
HAD AN INCIDENT WERE THE PASSENGER SIDE WINDOW JUST CRACKED INTO PIECES WHILE DRIVING DOWN THE HIGHWAY. NOBODY WAS INJURED BUT WE WERE NOT SURE WHAT MAY HAVE CAUSED THIS (THERE WERE NO CARS ADJACENT TO US AND IN THE LANES FURTHER).
Engine, Sep 30, 2019
MY VEHICLE HEATER CORE HAS PLUGED UP AFTER 48,000 MILES. I CANT DRIVE IN COOL WEATHER DO TO FOG WINDSHIELDS. THIS IS A HUG PROBLEM WITH MAZDAS CX-5 BETWEEN 2014 AND 2016.
Electrical system, Vehicle speed control, Other or unspecified, May 31, 2019
DRIVING NORMALLY, SUDDENLY AT AN ON-RAMP, CAR WOULD NO LONGER ACCELERATE. I HIT THE GAS A COUPLE TIMES AND ENGINE JUST REVVED, AND THE CAR WAS JERKY AS IF STRUGGLING TO CHANGE GEAR. ANYTHING OVER 3,000 RPM IT WOULD NOT DRIVE. I ALSO NOTICED ELECTRICAL PROBLEMS WITH RADIO AND LIGHTS AT THE SAME TIME. THANKFULLY, I WAS ABLE TO COAST TO PULL OVER. TURNED OFF CAR AND RE-STARTED. TEST DROVE THE VEHICLE AROUND THE AREA AND IT HAPPENED AGAIN AT OVER 3,000 RPM. LUCKILY THIS DIDN'T CAUSE AN ACCIDENT.
Service brakes, Engine, May 28, 2019, crash
I WAS TRYING TO PARK MY VEHICLE IN A SOCCER FIELD PARKING LOT. AS I SLOWLY TURNING RIGHT INTO MY SPOT AT ABOUT 3-5MPH, MY FOOT WAS LIGHTLY DEPRESSED ON BRAKE PEDAL AND ABOUT TO COME TO A COMPLETE STOP, THE VEHICLE SUDDENLY MADE A VERY LOUD ENGINE SOUND (MY FOOT WAS STILL ON THE BRAKE PEDAL AND NOT ON THE GAS PEDAL) AS THE ENGINE REV UP FOR ABOUT A SECOND OR TWO THEN ACCELERATED FORWARD JUMPING THE CURB AND HIT A BIG FENCE POLE WHICH STOPPED THE VEHICLE. THE VEHICLE FELT LIKE IT SPED UP FROM 3MPH TO 30MPH AND I HAD NO TIME TO REACT. THE FRONT PASSENGER SIDE BADLY DESTROYED AND THE VEHICLE IS TOTALED. THE CAR WAS FIVE YEARS OLD AND ABOUT 75K MILES. IT IS VERY SAFETY CONCERNING AND SHOULD BE SERIOUSLY LOOK INTO. *DT *AS
Electrical system, Engine, Fuel/propulsion system, May 15, 2019
I BOUGHT A BRAND NEW 2015 MAZDA CX-5 IT HAD LESS THAN 50 MILES ON IT. THAT WAS DECEMBER 2015. I GAVE THE CAR TO MY SON, WHO HAS BEEN DRIVING IT FOR THE LAST 2 YEARS. HE HAD THE OIL CHANGED EVERY 5000 MILES WITH THE SYNTHETIC OIL WHICH I WAS TOLD WAS THE CORRECT WAY ACCORDING TO MAZDA. ON APRIL THE 24TH 2019 THE CAR DIED ON THE HIGHWAY. MY SON SAID THE LIGHTS ON THE CONTROL PANEL FLASHED AND THE CAR STARTED SLOWING DOWN AND KILLED OVER WOULD NOT START BEFORE IT DIED MY SON SAID THE ENGINE STARTED KNOCKING REALLY LOUD. NOW THE DEALERSHIP WANTS 10,304.00 TO FIX A CAR THAT HAS A BB VALUE OF 12,000 TO 15000 DOLLARS. THEY WANT TO REPLACE THE ENGINE,FUEL INJECTORS, AND THE FUEL PUMP AND IT ALSO BLEW A FUSE THAT THE GUY WORKING ON IT SAID HE HAD NEVER SEEN HAPPEN BEFORE. NOW THAT WAS A MAZDA EMPLOYEE, NOW I HAVE RESEARCHED THIS SITE AND THIS IS NOT A UNCOMMON PROBLEM FOR MAZDA, BUT THE DEALERSHIP WON'T OWN UP TO IT. THEY JUST SAY IT IS PAST WARRANTY. I DON'T NEED THIS STRESS.
Power train, Service brakes, Engine, Apr 26, 2019, crash
I WAS PARKING MY MAZDA CX5 IN A SPOT AT A SHOPPING CENTER AND WHEN I TOUCHED THE BRAKE WITH MY RIGHT FOOT AND WENT TO SHIFT CAR INTO PARK, IT SUDDENLY ACCELERATED FULL SPEED, MAKING A VROOM SOUND, JUMPING THE CURB AND SMASHING INTO A BRICK POST (LUCKILY I HIT THE POST AND NOT A PERSON!). I DON'T KNOW IF IT'S A TRANSMISSION, BRAKE OR ACCELERATOR ISSUE - BUT THERE IS DEFINITELY SOMETHING WRONG. I DID NOT HIT THE ACCELERATOR INSTEAD OF THE BRAKE. AT FIRST I THOUGHT IT MUST BE ME, SOMEHOW, SOMEWAY, HITTING THE ACCELERATER BUT I NEVER REALLY BELIEVED THIS. TODAY, APRIL 26, 2019, THE SAME THING HAPPENED! LUCKILY, THIS TIME THE CAR JUMPED THE CURB AND I HIT A TREE, LEAVING A SMALL DENT IN MY HOOD. AGAIN I HEARD THAT VROOM SOUND, AND JUST THOUGHT - OH NO, NOT AGAIN!
Power train, Mar 21, 2019
TRIED TO TAKE OFF FROM A RED LIGHT, CAR ACCELERATED THEN ALL OF A SUDDEN WOULD NOT GO ANYWHERE AND REV'D LIKE IT WAS IN NEUTRAL THEN SLOWED AND STUTTERED TO A SUDDEN STOP. WOULD NOT SHIFT INTO GEAR.
Power train, Jan 23, 2019
SHIFTER ASSEMBLY IS FAULTY IN MAZDA CX-5. RADIO SYSTEM/CAR WILL NOT COMPLETELY SHUT OFF WHEN PARKED. VEHICLE STILL ON AFTER PARKING AND SHUTTING OFF ENGINE.
Structure, Nov 13, 2018
MY LIFT GATE FAILED AND SLAMMED SHUT. NOW, THE LIFT GATE IS NEARLY IMPOSSIBLE FOR ME TO OPEN AND I HAVE TO HOLD THE LIFT GATE OPEN MYSELF. OTHERWISE IT SLAMS SHUT. LUCKILY WHEN THIS HAPPENED I WAS NOT DIRECTLY UNDERNEATH THE LIFT GATE, I HAD FREE HANDS AND REACTED QUICKLY ENOUGH TO CATCH IT. I DID HAVE THE LIFT GATE SUPPORTS REPLACED ALREADY ON JULY 1, 2017 AS A RESULT OF THE RECALL 16V644000, BUT IT APPEARS THE REPLACEMENT PARTS ALSO HAD THE ISSUE. THIS IS DANGEROUS, AND A LITTLE OVER ONE YEAR IS NOT AN APPROPRIATE LIFETIME FOR THESE SUPPORTS GIVEN THE POTENTIAL RISK. THE VEHICLE WAS PARKED.
Exterior lighting, Jul 10, 2018
TL* THE CONTACT OWNS A 2015 MAZDA CX-5. WHILE DRIVING 25 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE AT NIGHT WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS TURNED OFF AND RESTARTED SEVERAL TIMES, BUT THE HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO WHITTEN BROTHERS MAZDA (10745 MIDLOTHIAN TURNPIKE, RICHMOND, VA 23235, (804) 378-8200) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 34,000.
Structure, Apr 25, 2018
DRIVING DOWN THE HIGHWAY AND HEARD A LOUD BOOM SOUND. NEXT THING I KNOW, PIECES OF THE SUNROOF START FLYING OFF THE CAR. NOTHING WAS AROUND THE CAR AND NOTHING HIT THE CAR. THE ONLY DAMAGE WAS TO THE SUNROOF GLASS AND THE GLASS WAS BUBBLED OUT, NOT IN LIKE YOU WOULD EXPECT IF SOMETHING HIT IT.