2015 Mazda CX-5
Problems, recalls and owner-reported issues
Structure is the leading concern among 133 owner complaints filed for this model year. This is the 7th highest complaint count among 14 CX-5 model years with reports.
Of the 2015 reports, 11 involved a crash. 7 people were injured.
What owners report most often
Recalls and investigations
Structure, body, hatchback/liftgateSep 6, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Campaign 16V644000 on NHTSA.gov
SteeringApr 11, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.
If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.
Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9316D.
Campaign 16V203000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, filler pipe and capFeb 3, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.
Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number for this recall is 9216B.
Campaign 16V064000 on NHTSA.gov
Visibility, windshieldJan 19, 2016
Pilkington North America, Inc. (Pilkington) is recalling certain replacement windshields, model FW04026 GTY, manufactured November 23, 2015, to December 16, 2015 for use in Mazda CX-5 vehicles that are equipped with the Smart City Brake Support system. The affected windshields have a bracket mounted on the inside to hold a laser sensor or LIDAR device for the Smart City Brake Support system. These brackets were improperly affixed with only tape instead of tape and urethane and therefore may loosen.
If the bracket loosens or detaches from the windshield, the safety features of the Smart City Brake Support system may be disabled and therefore increase the risk of a crash.
Pilkington will contact the wholesalers and retailers that purchased the windshields to try to identify the affected customers. The affected windshields will be replaced, free of charge. This recall began on February 15, 2016. Owners may contact Pilkington at 1-844-278-7230.
Campaign 16E002000 on NHTSA.gov
Representative owner complaints
133 reports, newest first.
Power train, Mar 12, 2016
I WAS GOING FROM R TO D ON FLAT GROUND. THE GEAR INDICATOR SAYS D BUT WHEN I PRESS THE GAS PEDAL NOTHING HAPPENS FOR TWO SECONDS. THEN THE GEAR CHANGES AND THE CAR JERKED FORWARD VIOLENTLY. MY WIFE WAS SCARE ABOUT IT, WE HAVE FOUR CARS, NONE OF THEM WILL BE LIKE IT. ALSO, WHEN YOU GOING DOWN HILL, THE GEARS WILL CHANGE VIOLENTLY, I WILL TAKE THIS CAR TO DEALERSHIP NEXT OIL CHANGE.
Service brakes, Feb 9, 2016
I HAVE A BRAKING ISSUE. WHEN I BRAKE MY CAR AT LOW SPEED, I RARELY HAVE ANY ISSUE AND MY BRAKE WORKS WELL. BUT IF I DRIVE AT A HIGHER SPEED (>55MPH) AND BRAKE RELATIVELY FAST, I WILL FEEL LIKE MY FOOT IS PUSHING ON BOTH BRAKE AND GAS PEDALS, AND MY CAR WILL NOT SLOW DOWN AS IT'S SUPPOSED TO. IT FEELS LIKE THERE IS NO SIGNIFICANT FORCE OF FRICTION BETWEEN THE BRAKE PADS AND DRUMS. THE FEELING OF BRAKING IS NOT SMOOTH EITHER AS IF I WAS PUSHING THE GAS PEDAL AT THE SAME TIME. I ALMOST HIT THE CARS BEFORE ME TWICE. THIS ISSUE CAN BE RESOLVED WITH QUICK BRAKE PEDAL RELIEF AND SUBSEQUENT STEPPING ON AGAIN. I MAY NEED TO REPEAT THIS EFFORT SEVERAL TIMES BEFORE IT WORKS NORMALLY. I BELIEVE THERE IS SOME MECHANICAL PROBLEM WITH IT. I DRIVE VERY CAREFULLY ON HIGH WAY NOW.
Service brakes, Feb 2, 2016
BRAKING I WOULD HAVE A BRAKING ISSUE EVERY TIME I DRIVE OVER A LITTLE INDENTATION (A HORIZONTAL LINE THAT IS SLIGHTLY ON THE ROAD USED FOR A WATER PASSAGE). WHEN I DRIVE OVER THE WATER PASSAGE MY VEHICLE WOULD NOT STOP AND EVEN THOUGHT I STEP ON THE BRAKE PEDAL HARD, IT WOULD JUST KEEP GOING AND YOU CAN FEEL THE BRAKES JUST SLIPPING OFF THE BRAKE PAD OR SOMETHING LIKE THAT.
Engine, Jan 22, 2016
TRANSMISSION ISSUE: I TURNED ON THE CAR IN A PARKING LOT AND TMPS AND SCSB CODE AND THE TIRE PRESSURE LIGHTS CAME ON. I HAD ABOUT 15K ON THE CAR AND IT WAS JUST A YEAR OLD AND DUE FOR IT'S SERVICE. I WROTE DOWN THE CODES AND FIGURED I WOULD TELL THE DEALERSHIP WHEN I TOOK IT IN FOR SERVICE. I DROVE A LITTLE WAYS AND STOPPED AT A LIGHT. THE CAR STARTED TO MAKE A LOUD NOISE AND SHUDDER. I DROVE THROUGH THE LIGHT AND PULLED UP TO THE STOP SIGN. THE TACHOMETER REVVED UP BUT THE CAR WOULDN'T GO ANYWHERE. I MADE IT TO THE STOP SIGN, PUT ON MY FLASHERS AND PUT THE CAR IN PARK. I TURNED IT OFF AND TURNED IT BACK ON AGAIN. I WAS ABLE TO DRIVE A FEW MORE FEET THEN AGAIN THE ENTIRE ENGINE REVVED UP AGAIN. REPEAT THIS ABOUT 6 MORE TIMES. I WAS ABLE TO MAKE IT THE MILE TO MY HOUSE DOING THE DRIVE, STOP, TURN OFF, START AGAIN AND REPEAT. I HAD IT TOWED TO THE DEALERSHIP. THE DEALERSHIP FIXED THE CAR AND SAID IT WAS THE TRANSMISSION AND THAT MAZDA WAS ABLE TO TELL THEM HOW TO FIX IT BECAUSE THEY'D SEEN IT BEFORE AND IT WAS A A "SHIFT CONCERN AND SOFTWARE UPGRADE NEEDED." I'D REALLY LIKE TO SAVE SOMEONE ELSE FROM GOING THROUGH THIS SO I WANT TO REPORT IT. IF I'D BEEN DRIVING FASTER AND THE ENGINE SHUT DOWN LIKE THAT, I COULD HAVE HAD A SERIOUS ACCIDENT. HAS ANYONE ELSE HAD THIS PROBLEM? ALSO WHY WASN'T THIS REPORTED ON ANY OF THE CAR/DRIVER, CONSUMER REPORTS REVIEWS. THIS IS A SERIOUS ISSUE AND PEOPLE SHOULD CONSIDER IT BEFORE THEY BUY THE CAR. MAZDA SHOULD FIX THE ISSUE IN THE CX-5 SO THAT IT DOESN'T HAPPEN.
Wheels, Jan 13, 2016
. THE TIRES THAT IT HAS ARE THE ONES THAT CAME ORIGINALLY WITH THE CAR WHEN I PURCHASED BRAND NEW IN MAY 2014. THE CAR HAS ONLY 12K MILES. THE INCIDENT HAPPENED THIS LAST SUNDAY (1/10/16) AT AROUND 1:30PM. I WAS RETURNING WITH MY FAMILY FROM A SCHOOL SOCCER GAME. I WAS DRIVING ON THE I-95 AT AROUND 50MPH IN THE EXPRESS LANES. SUDDENLY WE HEARD A LOUD NOISE, WE WERE NOT SURE IF IT WAS COMING FROM THE CAR, THE RADIO, A NEARBY TRUCK OR EVEN AN APP FROM MY KIDS' TABLET. AT THE SAME TIME MY CAR STARTED LOSING TRACTION AND VIBRATES, BUT LUCKILY I WAS ABLE TO CONTROL IT AND DECELERATE CAREFULLY. I WAS ABLE TO STOP IN ONE THE SIDES OF THE HIGHWAY, AND THEN I EXITED THE CAR AND TOOK A LOOK OF WHAT HAPPENED. AND THEN IT WAS WHEN I DISCOVERED THE SCARY SITUATION. THE PASSENGER REAR TIRE (YOKOHAMA GEOLANDAR G91) WAS COMPLETELY DESTROYED AS SHOWN IN THE PHOTO THAT I SENT YOU. THAT HAPPENED WITHOUT CAUSE. THERE WAS NOT ANY DEBRIS OR ANYTHING IN THE HIGHWAY AND THE ROAD WAS CLEAR. THE WEATHER WAS NICE TOO, IT HAD BEEN RAINING A FEW MINUTES BEFORE, BUT IT WAS CLEAR AT THE TIME OF THE ACCIDENT. AFTER I SAW THE TIRE, I REALIZED OF THE LUCKY THAT WE WERE
Electrical system, Dec 27, 2015
I STARTED THE CAR AND WENT INSIDE OF THE HOUSE AND FORGOT THE KEYS AND WENT SHOPPING, WHEN I CAME OUT THE CAR WOULDN'T START BECAUSE I DIDN'T HAVE THE KEYS. WHY WOULD THE CAR RUN WITH OUT THE KEYS? IS THIS A DEFECT?
Tires, Nov 17, 2015
ON OCTOBER 6, 2015, I WAS TRAVELING ON I-70 IN SOUTHERN UTAH WHEN THE REAR DRIVER SIDE TIRE BLEW OUT. THE TIRE WAS A YOKOHAMA GEOLANDER G91, DOT FDF5 PC50814, SIZE P225/65R17/60H. THIS TIRE WAS ON MY 2015 MAZDA CX5 WHEN I PURCHASED IT IN LATE AUGUST 2014. IT HAD 10559 MILES ON IT. ROAD CONDITIONS AT THE TIME OF THE BLOW OUT WERE EXCELLENT AND THE ROAD WAS VERY SMOOTH AS IT HAD BEEN RECENTLY PAVED. THE TIRE WAS IN 3 PIECES, THE TWO SIDE WALLS AND THE BOTTOM TREAD. THERE WAS NO EVIDENCE OF PUNCTURE. THE GENTLEMAN WHO ASSISTED IN CHANGING THE TIRE SAID HE WAS FREQUENTLY CALLED TO THAT AREA FOR FLAT TIRE ASSISTANCE, BUT HE HAD NEVER SEEN ANYTHING QUITE LIKE THIS SEPARATION OF THE SIDEWALLS FROM THE TREAD. IT SEEMS THIS IS A FAIRLY COMMON PROBLEM WITH YOKOHAMA TIRES FROM MY READING OF OTHER COMPLAINTS.
Structure, Other or unspecified, Oct 7, 2015
I BOUGHT THIS CAR NEW IN MAY. WITHIN THE FIRST MONTH, THE CAR WOULDN'T START I BOUGHT THE CAR IN TO THE DEALER AND THEY REPLACED THE BATTERIES ON THE FOBS. LAST WEEK, I NOTICED THE DRIVER'S SIDE WINDOW TRIM FRONT AND BACK DOORS WAS MELTING. I CALLED THE DEALER, BOUGHT IT IN AND THEY TOOK PICS, SAID THEY WOULD CONTACT MAZDA REP AND SENT ME HOME. ON SATURDAY, I DROVE TO A STORE APPROX. 10 MILES AWAY AND WHEN LEAVING FOR HOME, MY CAR WOULDN'T START AGAIN. I FINALLY GOT IT STARTED AFTER MULTIPLE TRIES. WHILE DRIVING HOME I NOTICED THE BLIND SPOT MONITORING ON THE DRIVERS SIDE WAS FLASHING AND THERE WERE NO CARS NEXT TO ME. I LEFT THE CAR PARKED FOR THE REST OF THE WEEKEND BUT ON SUNDAY NOTICED THE MELTED SPOTS WERE WORSE. I CONTACTED THE DEALER ON MONDAY AND BROUGHT IT IN. THEY ARE SAYING SOMETHING ON OUR HOUSE OR AROUND IT IS CAUSING THE MELTING, HOWEVER, MY WIFE PARKS HER 2015 HONDA CR-V NEXT TO MINE AND THERE IS NO MELTING HAPPENING TO HER CAR. ALL THE OTHER VEHICLES OWNED AND PARKED IN THE SAME DRIVEWAY FOR THE PAST 15 YEARS DO NOT HAVE THIS ISSUE. I ALSO SUBMITTED THIS INFO TO MAZDAUSA.COM BUT HAVE NOT HEARD BACK.
Seats, Sep 22, 2015
SEVERAL TIMES NOW, AFTER SHUTTING THE VEHICLE OFF, EXITING AND UPON RE-ENTRY ON THE DRIVERS SIDE, I HAVE FOUND THE DRIVERS SEAT COMPLETELY RECLINED ALL THE WAY BACK. I BOUGHT THE VEHICLE BRAND NEW WITH 6 MILES ON IT IN ILLINOIS MAY OF 2014, AND THE FIRST INCIDENT OCCURRED WHEN WE HAD LESS THAN 600 MILES ON IT. I TOOK IT TO THE DEALERSHIP AND WAS TOLD THERE WAS NOTHING THEY COULD DO BECAUSE THEY "COULD NOT REPLICATE IT". THIS HAPPENED A FEW TIMES, THEN NOTHING. I DROVE THE CAR TO FLORIDA, AND HAD THE SAME ISSUE WHEN I CAME OUT TO THE CAR THE NEXT MORNING AND THE SEAT WAS RECLINED ALL THE WAY BACK. I TOOK IT TO THE MAZDA DEALERSHIP DOWN THERE AND WAS TOLD THE SAME THING, THAT "THEY COULD NOT FIND ANYTHING WRONG, AND COULD NOT GET IT TO DUPLICATE". I WAS DETAILING MY CAR THIS PAST WEEKEND, SITTING IN THE DRIVERS SEAT WITH THE CAR OFF. I WAS CLEANING THE WINDSHIELD AND HAD NO IDEA THAT THE SEAT HAD COMPLETELY RECLINED WHILE I WAS SITTING IN IT! MY LEG WAS NO WHERE NEAR THE SIDE WHERE THE ADJUSTMENTS ARE. SCARY THAT I DIDN'T EVEN HEAR THE MOTOR SOUND AS IT RECLINED AND IT WAS ALL THE WAY BACK. I AM SHORT AND HAVE NOTICED THAT WHEN I EXIT OUT THE DRIVERS SIDE, IT SEEMS THE EDGE OF THE DRIVERS SEAT PUSHES DOWN ON THE CONTROLS OR SOMETHING, BECAUSE I CAN HEAR IT CLICK, ALTHOUGH I DON'T SEE THE SEAT MOVE. I THINK IT'S POOR PLACEMENT OF THE MOTOR INSIDE THE DRIVERS SEAT. THIS COULD POSE A POTENTIAL HAZARD IF ONE WAS DRIVING. I SAW THERE WAS A COMPLAINT FROM ONE OTHER CONSUMER THAT WAS DRIVING WHEN THEIR SEAT FOLDED FORWARD. THIS SHOULD BE LOOKED INTO!
Electrical system, Aug 20, 2015
DRIVING ON HWY 41 GOING SOUTH FROM RACINE INTO CHICAGO AREA LATE MORNING, MY SON IN LAW WAS DRIVING GOING ABOUT 55. ALL THE LIGHTS ON THE DASH WENT ON! EVERY SINGLE ONE WAS LIT UP SO HE PULLED TO THE SIDE OF THE ROAD AND THE CAR WOULD NOT SHUT OFF, THE ELECTRICAL SYSTEM WAS JUST FROZEN, THINGS THAT WERE ON STAYED ON AND THE THINGS THAT HAD BEEN OFF WOULD NOT GO ON. AFTER APPROXIMATELY 30 OF SITTING AT THE SIDE OF THE ROAD WAITING FOR ASSISTANCE (IT WAS OVER 90 DEGREES THAT DAY) I WAS FINALLY ABLE TO SHUT THE CAR OFF. AFTER CONSULTING WITH A MECHANIC VIA PHONE I STARTED THE CAR. IT STARTED RIGHT UP AND THE ONLY LIGHT ON WAS CHECK ENGINE. WE DROVE TO OUR DESTINATION, PARKED THE CAR FOR THE NIGHT AND THE NEXT MORNING IT WAS LIKE NOTHING EVER HAPPENED. NO CHECK ENGINE LIGHT, NOT A SIGN OF TROUBLE. WE DROVE HOME WITH NO ISSUE. I FOUND SOMEONE ELSE WITH THE SAME ISSUE ON THIS WEBSITE AND TOOK THAT INFORMATION TO THE DEALERSHIP. THEY FOUND THAT THE GROUND WIRE IN THE FRONT HAD BEEN PAINTED OVER AT THE FACTORY RESULTING IN A FAULTY CONNECTION.
Tires, Jul 7, 2015
CATASTROPHIC FAILURE OF YOKOHAMA GEOLANDAR G91A, P225 65/R17, D.O.T. FDF5-PC51414 OEM TIRE: ON JULY 6, 2015 AT APPROXIMATELY 12:30PM EST, MY DAUGHTER WHILE DRIVING OUR 2015 MAZDA CX-5, EXPERIENCED A CATASTROPHIC TIRE FAILURE. THE MAZDA CX-5 IS EQUIPPED WITH OEM YOKOHAMA GEOLANDAR G91A, P225 65/R17, D.O.T. FDF5-PC51414. SHE WAS DRIVING AT NORMAL HIGHWAY SPEED (55 MPH) EASTBOUND ON ROUTE 66, NEAR EXIT 53, AND DESCRIBES HEARING THUMPING NOISES COMING FROM THE REAR OF THE CAR. THE CAR BEGAN TO SHAKE AND WHILE SHE WAS MAKING AN EMERGENCY EXIT FROM THE ROADWAY TO THE SHOULDER, SHE HEARD A LOUD BANG. STATE POLICE WERE NOTIFIED AND THEY SENT A COURTESY AAA PATROL TO ASSIST. THE MAZDA CX-5 IS EQUIPPED WITH A TIRE PRESSURE MONITORING SYSTEM AND THERE WAS NO INDICATION OF A PROBLEM PRIOR TO THE INCIDENT. THE TREAD OF THE REAR PASSENGER SIDE YOKOHAMA GEOLANDAR OEM TIRE COMPLETELY SEPARATED FROM THE SIDEWALLS AND WAS LAYING ON THE ROADWAY. THERE IS MINOR DAMAGE TO THE REAR PASSENGER WHEEL WELL. I PURCHASED THE 2015 MAZDA CX-5 NEW IN JUNE OF 2014. THE CAR AND OEM TIRES HAD 8,000 MILES WHEN THE INCIDENT OCCURRED.
Equipment, Jun 22, 2015
2015 MAZDA CX-5. CONSUMER WRITES IN REGARDS TO VEHICLE AIR CONDITIONING CONDENSER ISSUES. *SMD THE CONSUMER WAS INFORMED THE AIR CONDENSER HAD BEEN HIT BY A STONE, CAUSED A HOLE TO FORM WHICH RESULTED IN FREON LEAKING OUT. *JB
Visibility/wiper, Apr 20, 2015
CAR SAT FOR APPROX 4 HOURS WHILE VISITING RELATIVES, ON MY HOME I NOTICED A CRACK APPROX 8-10" LONG IN THE MIDDLE OF THE WINDSHIELD, FROM THE BASE UNDER THE WIPERS UP TOWARDS THE MIDDLE OF THE WINDSHIELD CURVING TOWARDS THE DRIVERS SIDE AT ALMOST A 90 DEGREE ANGLE AT THE END. THERE ARE NO MARKS THAT LOOK LIKE ANYTHING HIT THE WINDSHIELD, IT'S A STRAIGHT CLEAN CRACK. I'M HOPING THE DEALER WILL COVER IT BUT FROM WHAT I'VE READ IT DOESN'T LOOK GOOD. I WOULD THINK THERE SHOULD BE A RECALL ON THE WINDSHIELDS, IF THEY ARE CRACKING LIKE THIS FOR NO APPARENT REASON, OR BECAUSE OF WEATHER CHANGES, OR BECAUSE YOU'RE WASHING YOUR CAR ON A HOT DAY, I CAN ONLY IMAGINE WHAT WOULD HAPPEN TO THEM IF THE CARS ARE ACTUALLY IN AN ACCIDENT, THEY WOULD NEVER WITHSTAND THE IMPACT AND SHATTER TO A MILLION PIECES! HOW SAFE IS THAT? THE SHOULD DEFINITELY BE RECALLED AND REPLACED WITH BETTER MADE WINDSHIELDS. *TR
Visibility, Apr 20, 2015
2 WEEKS AFTER THE PURCHASE OF A NEW 2015 MAZDA CX5 WE NOTICED A CRACK IN THE WINDSHIELD. EXACTLY ON THE TOP PORTION OF THE WINDSHIELD IN THE MIDDLE COMING DOWN TO A T. WE TOOK THE CAR TO THE DEALER OF PURCHASE AND A SERVICE EMPLOYEE LOOKED AT IT STARTED DIGGING IN A SPOT AND STATED THAT A ROCK MUST OF HIT THE WINDSHIELD BECAUSE HE FOUND A HOLE. NOT SATISFIED WITH THAT ANSWER THE SUPERVISOR FOR THE SERVICE DEPARTMENT WAS CALLED AND UPON LOOKING AT THE WINDSHIELD HE POINTED TO A COMPLETE DIFFERENT SPOT AND THEN POINTED TO A THIRD SPOT THAT HE CLAIMED WAS A HOLE. HOW DOES A WINDSHIELD OF A BRANDNEW CAR NEVER ON THE EXPRESSWAY HAVE 3 IMPACT SPOTS THAT ARE EXACTLY IN THE MIDDLE OF THE WINDSHIELD AND WITH THAT REFUSED TO PAY FOR THE REPLACEMENT. SINCE THE WINDSHIELD IS NOT AVAILABLE ANYWHERE BUT THE DEALERSHIP I AM NO RESPONSIBLE FOR THE REPAIR OF SOMETHING THAT WAS A DEFECT. *TR
Vehicle speed control, Service brakes, Apr 10, 2015
LEAVING AN ABOVE-GROUND PARKING GARAGE, THE CITY BRAKE ASSIST FEATURE ENGAGED TWICE, WITHOUT WARNING. THE CAR CAME TO A SUDDEN AND COMPLETE STOP AND THE WHEELS LOCKED UP. THERE WERE NO CARS OR OTHER OBSTACLES IN THE VICINITY THAT WOULD HAVE CAUSED THE CITY BRAKE ASSIST FEATURE TO ENGAGE. WHEN THE FEATURE ENGAGED, THE CAR WAS GOING ABOUT 5 MPH, ON A SLIGHT DOWNHILL (THE DECLINE WAS SIMPLY FROM THE PARKING GARAGE), AND IT OCCURRED DURING A STRAIGHTAWAY SECTION OF THE GARAGE (E.G., NOT WHILE GOING AROUND A BEND). *TR
Seats, Apr 10, 2015
I HAVE A 2015 MAZDA CX5 WITH ONLY 4,800 MILES ON IT. YESTERDAY I EXPERIENCED SOMETHING VERY SCARY WHILE I WAS DRIVING. THE FRONT SEAT STARTED TO MOVE ON ITS OWN AND COMPLETELY FOLDED ON ME WHILE I WAS DRIVING ON THE HIGHWAY. THE LUMBAR SUPPORT BEGIN TO FILL WITH AIR, THEN THE SEAT BEGAN TO FOLD TOWARDS THE STEERING WHEEL ALMOST COMPLETELY CRUSHING ME. MY CHEST WAS AGAINST THE STEERING WHEEL AND WHEN I REACHED DOWN TO TRY TO LEAN THE SEAT BACK IT KEPT MOVING ON ITS OWN AND WOULDN'T ALLOW ME TO PUSH IT BACK. I CALLED MY DEALERSHIP AND THEY ACTED LIKE IT WAS NO BIG DEAL AND THAT IT MAY NOT EVERY HAPPEN AGAIN. THEY STATED THAT THEY ONLY WAY THAT THEY COULD FIX IT, IS IF THEY COULD DUPLICATE IT AGAIN. I AM VERY CONCERNED BECAUSE THIS COULD'VE KILLED ME BUT I WAS LUCKY THAT I WAS ABLE TO PULL OFF ON THE SIDE OF THE ROAD. THIS IS VERY DANGEROUS AND NEEDS TO BE ADDRESSED. *TR
Visibility, Mar 30, 2015
CRACKED WINDSHIELD WE WERE FILLING UP GAS AT A GAS STATION & SUDDENLY WE HEARD A POP SOUND. I TRIED TO GO AROUND THE CAR & SEE WHAT HAPPENED BUT DID NOT NOTICE ANYTHING. THE CAR WAS STILL PUMPING GAS WHEN THIS HAPPENED. NEXT DAY, THERE WAS NOTHING IN THE MORNING BUT AFTER PARKING AT WORK FOR COUPLE HOURS & COMING BACK TO THE CAR, WE NOTICED A BIG CRACK ON THE SCREEN. *TR
Power train, Engine, Mar 13, 2015
ACCELERATING ONTO THE FREEWAY, THE ENGINE LOST POWER AND THE CHECK ENGINE AS WELL AS SEVERAL DASH WARNING LIGHTS ILLUMINATED. THE VEHICLE WOULD NOT RESPOND TO THE ACCELERATOR PEDAL, AND WOULD ONLY GO 45-50MPH. I TOOK IT TO THE DEALER AND AFTER READING OUT THE DATA ON THE ENGINE COMPUTER, I WAS TOLD THE PROBLEM WAS MOST LIKELY "BAD" GAS. I WAS DIRECTED TO JUST BURN THROUGH THE GAS IN THE TANK. WHEN THE CAR WAS RETURNED TO ME FROM THE GARAGE IT WAS RUNNING FINE AND I WAS NOT TOLD ANYTHING HAD BEEN DONE TO CORRECT THE PROBLEM. I AM STILL USING THE SAME TANK OF GAS AND HAVE NOT EXPERIENCED THE PROBLEM AGAIN SO FAR. I CHECKED WITH THE GAS RETAILER AND THEY HAVE HAD NO OTHER COMPLAINTS WITH RESPECT TO CONTAMINATED GAS. I FEEL THIS IS A SAFETY ISSUE. I HAD TO DRIVE THE CAR ON A 75MPH FREEWAY AT 45MPH TO REACH THE DEALER. EVEN WITH EMERGENCY FLASHERS ON THAT WAS A VERY HARROWING EXPERIENCE. *TR
Visibility/wiper, Mar 5, 2015
CAR WAS PARKED, CAME OUT NEXT DAY AND FOUND 12 IN CRACK IN WINDSHIELD DEALER SAID IT WAS ROCK DAMAGE BUT THERE IS NO SIGN OF ANY DAMAGE. *TR
Power train, Vehicle speed control, Feb 21, 2015
I JUST PURCHASED THIS VEHICLE IN SEPTEMBER 2014. WHILE I WAS DRIVING ON INTERSTATE 15 AT APPROXIMATELY 70MPH ALL A SUDDEN I HAD NO MORE POWER I COULD NOT ACCELERATE, WHEN I PUSHED THE GAS PEDAL NOTHING WOULD HAPPEN. I PULLED OVER TO THE SIDE OF THE ROAD AND STOPPED PUT IT IN PARK AND PUT IT BACK IN DRIVE AND IT WENT. SO I CONTINUED ON MY TRIP HOWEVER, ABOUT 50 MINUTES INTO MY TRIP NOW ON INTERSTATE 215 THAT SAME THING HAPPENED THIS TIME WHEN I PULLED OVER JUST PUTTING IT I PARK AND BACK IN DRIVE IT DIDN'T WORK I HAD TO TURN THE VEHICLE OFF START IT AND THEN IT WORKED. I HAD TO TURN AROUND AND CANCEL THE TRIP AS I DIDN'T WANT TO BE STRANDED. I'M NOT SURE IF ITS THE TRANSMISSION OR WHAT. *TR
Visibility/wiper, Feb 17, 2015
ON JANUARY 1/10/2015 WHILE DRIVING ON LOCAL FREEWAYS WE HEARD A LOUD POP. NEITHER MY WIFE OR I COULD SEE WHERE ANYTHING STRUCK. WE THOUGHT NO MORE OF IT AT THE TIME. THE AMBIENT TEMPERATURE WAS MID-FORTIES. CAR WAS PARKED OVERNIGHT ON MY DRIVEWAY. ON GETTING IN THE CAR THE NEXT MORNING I SAW A 13-14 INCH CRACK HAD APPEARED, RUNNING FROM BOTTOM RIGHT, PASSENGER SIDE AND IS THROUGH AND THROUGH THE GLASS AND EXTENDS PAST GASKET TO BOTTOM OF GLASS. ON INSPECTION CAN SEE STARBURST BELOW LINE OF SIGHT, IN BLACK BORDERED AREA. THIS WINDSHIELD WILL NOT HOLD UP TO NORMAL ROAD DAMAGE AND/OR CRASH IMPACT. *TR
Vehicle speed control, Feb 4, 2015
TL* THE CONTACT OWNS A 2015 MAZDA CX-5. WHILE DRIVING AT APPROXIMATELY 65 MPH, THE VEHICLE'S SPEED SUDDENLY DECREASED TO 40 MPH WITHOUT ANY WARNING. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.
Visibility, Visibility/wiper, Jan 21, 2015
I WAS DRIVING MY NEW 2015 CX 5 GRAND TOURING TODAY WHEN I HEARD A LOUD POP. I LOOKED DOWN AND SAW A 24 INCH CRACK IN MY WINDSHIELD EXTENDING FROM THE LOWER DRIVERS SIDE TO THE MIDDLE. THERE IS NO SIGN OF A CHIP AND THE WINDSHIELD APPEARED TO BE IN PERFECT CONDITION. AFTER LOOKING AT THIS SITE, I NOTICED THIS IS A COMMON PROBLEM WITH THIS VEHICLE. THE DEALERSHIP INDICATED THAT BECAUSE IT IS CONSIDERED WEAR AND TEAR, THERE IS NOTHING THEY CAN DO ABOUT THIS. AS COMMON AS THIS SEEMS TO BE WITH THIS VEHICLE I WOULD HAVE HOPED FOR SOME ASSISTANCE FROM MAZDA IN ADDRESSING THE ISSUE. *TR
Engine and engine cooling, Dec 22, 2014
I PULLED OUT OF A PARKING LOT AFTER HAVING THE VEHICLE PARKED THERE FOR ABOUT 2 HOURS- THE VEHICLE IS BRAND NEW WITH 725 MILES ON IT AND HAS BEEN DRIVEN ON CITY STREETS ONLY SINCE I'VE HAD IT. I PULLED OUT OF THE PARKING LOT, DROVE 1 BLOCK IN NO TRAFFIC, AND WHEN PARKED AT THE STOPLIGHT, NOTICED A BIT OF SMOKE/STEAM COMING FROM UNDER THE HOOD. NOT A LOT AND THE CAR WASN'T OVERHEATING. SINCE THE CAR WAS SO NEW, I DIDN'T KNOW WHAT TO THINK OF IT BUT THOUGHT MAYBE IT WAS A FLUKE. DROVE IT FOR 2 MORE ERRAND STOPS ON 30MPH STREETS AND THEN HOME. THE NEXT DAY I PULLED OUT OF MY DRIVEWAY AND NOTICED THE A/C ISN'T COOLING. I TOOK IT TO THE MAZDA DEALERSHIP THAT WEEK ASSUMING WHATEVER IS WRONG WOULD BE UNDER WARRANTY. THEY SHOWED ME A SMALL PINHOLE IN MY A/C COMPRESSOR AND INFORMED ME THAT A ROCK MUST'VE FLOWN THROUGH MY GRILL AREA AND LEFT A HOLE IN THE COMPRESSOR, CAUSING THE FREON TO LEAK. IT WOULD COST AROUND $1500 TO FIX AND ISN'T COVERED BECAUSE CONSIDERED "ROAD DEBRIS." THE BIGGEST ISSUE I HAVE IS THAT THE DESIGN OF THE GRILL IS SO OPEN, I CAN FIT MY ARM IN THERE. WHAT'S TO PREVENT THIS FROM HAPPENING AGAIN? EVERY TIME IT HAPPENS, THE PASSENGERS BREATHE IN FREON AND IT'S RELEASED INTO THE ENVIRONMENT. CLEARLY THE GRILL IS DESIGNED FAR TOO OPEN TO PREVENT FROM LARGE DEBRIS, LET ALONE A PEBBLE, DAMAGING THE A/C CONDENSER. SOMETHING NEEDS TO BE DONE TO RETROFIT THE OPENING AND PREVENT THIS FROM HAPPENING TIME AND TIME AGAIN. I DID RESEARCH AND DISCOVERED IT'S NOT UNCOMMON FOR THIS VEHICLE AND ONE PERSON REPORTED IT HAPPENING ON THE 2ND DAY OF HER OWNERSHIP AND THEN AGAIN A YEAR LATER. *TR
Visibility/wiper, Dec 9, 2014
TRAVELING ON THE FREEWAY I HEARD A POP SOUND AND RIGHT AWAY NOTICED A HORIZONTAL CRACK FROM THE DRIVER SIDE OF THE WINDSHIELD. CRACKED TURNED OUT TO BE ABOUT 15 INCHES LONG. READING FROM THESE POST MAKES IT A FACT THAT THE WINDSHIELDS OF THE CX5 ARE DEFECTIVE. WHAT'S THE NEXT STEP? *TR