2016 Mazda CX-5
Problems, recalls and owner-reported issues
Exterior lighting is the leading concern among 510 owner complaints filed for this model year. This is the highest complaint count among 14 CX-5 model years with reports.
Of the 2016 reports, 31 involved a crash and 10 involved a fire. 13 people were injured.
What owners report most often
Recalls and investigations
Exterior lighting, headlightsFeb 6, 2020
Mazda North American Operations (Mazda) is recalling certain 2016 CX-5 vehicles. The LED Daytime Running Lights (DRL) may fail while driving.
If the DRL fails, the vehicle's visibility may be reduced to other drivers on the road, increasing the risk of a crash.
Mazda will notify owners, and dealers will inspect the headlights, and replace the sealing gasket or headlight assemblies, as necessary, free of charge. The recall began March 20, 2020. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda's number for this recall is 4320A.
Campaign 20V063000 on NHTSA.gov
Structure, body, hatchback/liftgateSep 6, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Campaign 16V644000 on NHTSA.gov
SteeringApr 11, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.
If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.
Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9316D.
Campaign 16V203000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, filler pipe and capFeb 3, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.
Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number for this recall is 9216B.
Campaign 16V064000 on NHTSA.gov
Visibility, windshieldJan 19, 2016
Pilkington North America, Inc. (Pilkington) is recalling certain replacement windshields, model FW04026 GTY, manufactured November 23, 2015, to December 16, 2015 for use in Mazda CX-5 vehicles that are equipped with the Smart City Brake Support system. The affected windshields have a bracket mounted on the inside to hold a laser sensor or LIDAR device for the Smart City Brake Support system. These brackets were improperly affixed with only tape instead of tape and urethane and therefore may loosen.
If the bracket loosens or detaches from the windshield, the safety features of the Smart City Brake Support system may be disabled and therefore increase the risk of a crash.
Pilkington will contact the wholesalers and retailers that purchased the windshields to try to identify the affected customers. The affected windshields will be replaced, free of charge. This recall began on February 15, 2016. Owners may contact Pilkington at 1-844-278-7230.
Campaign 16E002000 on NHTSA.gov
Representative owner complaints: exterior lighting
161 reports, newest first. Show all
Exterior lighting, Feb 5, 2021
I HAD A RECALL FOR MY DAYTIME RUNNING HEADLIGHT OVER A YEAR AGO, AND I TOOK IN TO THE DEALERSHIP TO HAVE IT FIXED. NOW, OVER A YEAR LATER THEY STILL DON'T HAVE THE PARTS IN. IT'S BEEN VERY FRUSTRATING, ESPECIALLY THROUGH THE WINTER MONTHS.
Exterior lighting, Feb 4, 2021
TL* THE CONTACT OWNS A 2016 MAZDA CX5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V063000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED SANTA MARIA MAZDA (1001 E BATTLES RD, SANTA MARIA, CA 93454, (805) 925-0077) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE FROM THE MANUFACTURER HOWEVER, SHE WAS PROVIDED THE OPTION TO PURCHASE ON HER OWN TO HAVE THE PART REPLACED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Exterior lighting, Jan 29, 2021
NEARLY A YEAR AFTER THE INITIAL RECALL NOTICE, MAZDA HAS NOT BEEN ABLE TO SUPPLY THE PARTS TO FIX RECALL #20V-063. THEY SEND POSTCARDS AND EMAILS MONTHLY, INDICATING THAT I HAVE NOT YET BROUGHT THE VEHICLE IN FOR SERVICE. THIS IS UNTRUE, I HAVE TRIED MULTIPLE TIMES TO HAVE THE DEFECT CORRECTED ONLY TO BE TOLD PARTS ARE NOT AVAILABLE. ARE THEY COMPLYING WITH THEIR OBLIGATIONS UNDER THIS RECALL? I CAN'T HELP BUT THINK THEY ARE NOT BEING TRUTHFUL ABOUT THEIR FAILURE TO PROVIDE THE REQUIRED PARTS.
Exterior lighting, Jan 4, 2021
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V063000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED WAYNE MAZDA (1244 NJ-23, WAYNE, NJ 07470; (888) 449-1108) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Exterior lighting, Dec 7, 2020
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V068000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. FITZGERALD MAZDA FREDERICK (114 BAUGHMANS LN, FREDERICK, MD 21702, (301) 696-9200) WAS CONTACTED AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. RECENTLY, THE PASSENGER'S SIDE HEADLIGHT FAILED TO OPERATE AS NEEDED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 24,250. PARTS DISTRIBUTION DISCONNECT.
Exterior lighting, Nov 17, 2020
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V063000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS TURNING INTO THE DRIVEWAY, HE NOTICED THAT THE HEADLIGHTS WERE NOT ILLUMINATED. THE VEHICLE WAS TAKEN TO RAMSEY AUTO CENTER (9625 HICKMAN RD, URBANDALE, IA 50322) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DAYTIME RUNNING LIGHT FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. PARTS DISTRIBUTION DISCONNECT.
Exterior lighting, Nov 14, 2020
I HAVE TRIED SINCE FEB 2020 TO GET MY #20V-063 HEADLIGHT REPLACEMENT PER THE RECALL ISSUED AND THE FITGERALD MAZDA IN ANNAPOLIS MD TOLD ME SINCE THEN THAT THEY COULDN'T GET THE PARTS FROM MAZDA. I TRIED TO BOOK AN APPOINTMENT AGAIN TO HAVE THIS FIXED ON 11/11/20 - AN APPOINTMENT THEY ACCEPTED ONLY TO BE TOLD ONCE I GOT THERE AFTER THE INSPECTION THAT THEY DO NOT HAVE THE PARTS AND CANNOT GET THE PARTS FROM MAZDA. I WAS ONE OF THE INITIAL CUSTOMERS TO REPORT THIS ISSUE AND RECEIVED A NEW HEADLIGHT ASSEMBLY FOR THE DRIVER'S SIDE REPLACEMENT AND NOT SIX MONTHS LATER, THE OTHER SIDE WENT OUT. I UNDERSTAND COVID LIMITATIONS BUT MAZDA NEEDS TO PROVIDE THE PARTS TO COMPLY WITH THIS RECALL CORRECT?
Exterior lighting, Nov 10, 2020
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V063000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT EXPERIENCED A FAILURE WITH THE DAYTIME RUNNING LIGHT WHICH FAILED TO OPERATE CORRECTLY. NAPLETON MAZDA LOCATED 6060 S. LA GRANGE ROAD, COUNTRYSIDE, IL 60525 (708) 354-2700 WAS CONTACTED AND INFORMED THAT PARTS TO DO THE RECALL REPAIR WERE NOT YET AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000. PARTS DISTRIBUTION DISCONNECT.
Exterior lighting, Oct 20, 2020
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT STATED WHILE DRIVING 60 MPH, THREE OF THE DRIVER'S SIDE DAYTIME RUNNING LIGHT BECAME INOPERABLE. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE CONTACT CALLED SHEEHY HAGERSTOWN (10310 AUTO PL, HAGERSTOWN, MD 21740, (301) 739-7700) AND WAS INFORMED THAT THE FAILURE WAS NOT COVERED UNDER NHTSA CAMPAIGN NUMBER: 20V063000 (EXTERIOR LIGHTING). THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 70,000.
Exterior lighting, Air bags, Oct 17, 2020
ACTIVE RECALL FOR DAY TIME RUNNING LIGHTS IS NOT ABLE TO BE FIXED DUE TO MAZDA CLAIMING THEY DO NOT HAVE ENOUGH PARTS TO RECTIFY THE ISSUE. *JS THE CONSUMER STATED THE AIR BAG WAS FAILING. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT OFFER ANY ASSISTANCE. THE CONSUMER HAS THE VEHICLE IN GERMANY, BUT WAS INFORMED IT COULD ONLY BE REPAIRED IN THE UNITED STATES. *JS
Electrical system, Exterior lighting, Air bags, Oct 17, 2020
VEHICLE AIRBAG ECU INOPERABLE AND FLASHES FAULT CODE, BUT SOURCE OF ISSUE CAN NOT BE FOUND. MECHANIC SPECULATES IT IS EITHER OCCUPANT SEAT SENSOR ISSUE OR COMPUTER SOFTWARE ISSUE.
Exterior lighting, Oct 15, 2020
RECALL NOTICE RECEIVED MARCH 2020. MAY 5 SERVICE CALL PARTS NOT AVAILABLE, EMAILED 3 MORE TIMES AND STILL NO PARTS AVAILABLE OR CONTACT OF ANY SORT WITHOUT MY INITIATING. CALLED IN SEPTEMBER AND WAS TOLD I WOULD GET A LETTER WITHIN NEXT MONTH AND THAT PARTS WERE STILL NOT AVAILABLE. STILL NO CONTACT FROM MAZDA AS OF OCTOBER 15. SOMEHOW THEY KEEP MANUFACTURING CARS BUT CAN'T GET AROUND TO MANUFACTURING RECALL PARTS.
Exterior lighting, Sep 11, 2020
I RECEIVED A SAFETY RECALL NOTICE IN MARCH 2020 REGARDING LED DAYTIME RUNNING LIGHTS. I CONTACTED THE MAZDA DEALERSHIP WHERE I PURCHASED MY VEHICLE AND TOOK MY VEHICLE IN TO BE SERVICED JULY 13, 2020. AT THIS TIME, I WAS TOLD BY MAZDA THAT THE PART NECESSARY FOR THE REPAIR WAS ON BACKORDER, AND WOULD BE RECEIVED IN APPROXIMATELY THREE WEEKS. I CALLED TO FOLLOW UP ON THIS IN LATE AUGUST. I WAS TOLD BY THE MAZDA SERVICE DEPARTMENT THAT THE PART WAS ON BACKORDER WITH NO ETA ON ITS AVAILABILITY. I HAVE NOT EXPERIENCED ANY PROBLEM WHILE DRIVING, BUT I AM FILING THIS COMPLAINT BECAUSE MY RECALL NOTICE STATED THAT I SHOULD REPORT IF "MAZDA DOES NOT REPAIR THE DEFECT WITHIN A REASONABLE AMOUNT OF TIME." I LIVE IN THE STATE OF HAWAII AND VEHICLES ARE REQUIRED TO HAVE AN ANNUAL SAFETY INSPECTION COMPLETED. DUE TO THE RECALL AND DEFECT OF MY HEADLIGHTS, MY VEHICLE IS UNABLE TO PASS THE SAFETY INSPECTION. MY SAFETY INSPECTION WAS DUE TO BE COMPLETED IN JUNE 2020. MY VEHICLE IS NOW OUT OF COMPLIANCE WITH THE STATE. I WILL BE UNABLE TO PASS THE SAFETY INSPECTION UNTIL MAZDA REPLACES AND REPAIRS THE RECALLED ITEM.
Exterior lighting, May 26, 2020
MAZDA ISSUED A RECALL IN MARCH 2020 FOR THE DAYTIME RUNNING LIGHTS ON THIS CAR, THE PARTS REQUIRED TO REMEDY THIS SITUATION ARE BACKORDERED, AND HAVE BEEN BACKORDERED SINCE MARCH. AS OF TODAY, MAZDA IS STATING THAT THE PARTS WILL NOT BE AVAILABLE FOR 4-5 MONTHS! DAYTIME RUNNING LIGHTS ARE REQUIRED TO PASS THE ANNUAL VIRGINIASTATE AUTO INSPECTION. MY INSPECTION IS DUE THIS MONTH, AND MAZDA HAS EFFECTIVELY RENDERED MY VEHICLE ILLEGAL TO OPERATE IN THE STATE OF VIRGINIA! *TR
Exterior lighting, May 20, 2020
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, THE DAYTIME RUNNING LIGHTS WERE INOPERABLE. THE LOCAL DEALER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 12,000.
Exterior lighting, Feb 17, 2020
THE DAYTIME RUNNING LIGHTS HAVE STOPPED WORKING ON BOTH HEAD LIGHTS. THE COST FOR FIXING THE HEAD LIGHTS IS $1300.00 A PIECE. THE DEALER WON'T WARRANTY THIS REPAIR AND SAID IT WASN'T A SAFETY ISSUE. THE HEAD LIGHTS ARE THE ONES THAT SELF LEVEL AND TURN WHEN THE CAR TURNS.
Exterior lighting, Feb 17, 2020
THE DRL ON THE PASSENGER SIDE FLICKED THEN FAILED AROUND 12K MILE IN APRIL 2018. NOT LONG AFTER THAT, THE DRL ON THE DRIVER SIDE FLICKED THEN FAILED AROUND 16K MILE SOMETIME IN 2019. THE VEHICLE MILEAGE RIGHT NOW IS ONLY ABOUT 20K MILES !! ( WE ARE RETIREES AND HAVE 2 VEHICLES)
Exterior lighting, Feb 14, 2020
THE "AUTO" FOR HEADLIGHTS / DAYTIME RUNNING LIGHTS WERE TURNED OFF WHILE DRIVING IN RAINING DAYS OR IN DIMMED LIGHTING CONDITION IN THE EVENING, ON LOCAL ROAD AND HIGHWAY.
Exterior lighting, Feb 13, 2020
DRIVER SIDE HEADLIGHT DAY TIME LED LIGHT FLICKERS AND IT HAS HALF OF THE INTENSITY COMPARED WITH THE OTHER HEADLIGHT IF DRIVEN OR STATIONARY. THIS CONDITION STARTED TO BECOME NOTICEABLE TWO MONTHS AGO AND IT IS GETTING WORSE AND CLOSE TO THE POINT THAT THE DTL LED IS NOT VISIBLE ANYMORE AND THE ENTIRE HEADLIGHT UNIT MUST BE REPLACED. MAZDA KNOWS ABOUT THE CONDITION AND CLAIMS THAT THIS IS NOT A SAFETY ISSUE AND REFUSES TO REPLACE IT.
Exterior lighting, Feb 10, 2020
ONE DAYTIME RUNNING LIGHT IS NOW FLICKERING. IT IS NOT SERVICEABLE AND THE ENTIRE HEADLIGHT CAPSULE MUST BE REPLACED AT ABOUT $1300 PER SIDE. I AM SURE THE OTHER ONE WILL FAIL SOON ALSO! CAR HAS 61000 MILES AND IS 4 YEARS OLD. AS DRL`S ARE OEM, IT MUST BE FIXED TO PASS NYS INSPECTION. OF COURSE IT IS ALSO A PROVEN SAFETY FEATURE!
Exterior lighting, Feb 10, 2020
MY 2016 CX-5 GT IS NOW OUT OF WARRANTY BASED ON MODEL YEAR, ALTHOUGH IT ONLY HAS 21000 MILES ON IT. I HAVE THE SAME PROBLEM AS ALMOST EVERY OTHER OWNER OF THIS MAKE AND MODEL, WHICH IS THAT THE LED DAYTIME RUNNING LIGHTS ON ONE SIDE (SO FAR) HAVE STOPPED WORKING. LED'S DO NOT BURN OUT IN JUST A FEW YEARS, SO THE PROBLEM IS IN THE WIRING INSIDE THE HEADLIGHT ASSEMBLY. IT IS AN OBVIOUS MANUFACTURING DEFECT THAT MAZDA WILL NOT ACKNOWLEDGE. REPAIR COST CAN BE $1200 TO $1500 PER HEADLIGHT TO THE OWNER.
Exterior lighting, Feb 7, 2020
LED DAYTIME RUNNING LIGHTS DO NOT WORK CAUSING MY VEHICLE NOT TO BE AS VISIBLE AS IT SHOULD BE ON THE ROAD DURING DAYLIGHT HOURS . ALL THE OTHER LIGHTS ARE ALSO LED . I AM WORRIED ABOUT FUTURE PERFORMANCE . JUST PURCHASED VEHICLE 2/3/2020 , DO NOT KNOW WHEN LIGHTS FIRST MALFUNCTIONED .
Exterior lighting, Feb 7, 2020
LED RUNNING LIGHTS FLICKERING ONLY 29000 MILES, PAST THE 36 MONTH WARRANTY. REQUIRES REPLACEMENT OF THE ENTIRE HEADLIGHT ASSEMBLY AT A COST OF$1000+.MANY COMPLAINTS ONLINE ABOUT THIS PROBLEM.MAZDA SHOULD EXTEND WARRANTY TO 100,000. NOT SAFE AND TO COSTLY TO REPAIR
Exterior lighting, Jan 27, 2020
THE DAYTIME RUNNING LIGHTS ON THE PASSENGER SIDE FAILED. THE PROCESS TO REPAIR THE LIGHTS IS EXORBITANTLY EXPENSIVE AND I BELIEVE WILL DISSUADE CONSUMERS FROM GETTING THEM REPAIRED DUE TO THE HIGH COST. DISSUADING CUSTOMERS FROM GETTING THIS REPAIRED IS A SERIOUS SAFETY ISSUE. TO REPAIR THE LIGHT BULBS COSTS MORE THAN $1000. THE REPAIR REQUIRES THE ENTIRE HEADLIGHT TO BE REPLACED, AND ALSO REQUIRES REMOVING AND REINSTALLING THE FRONT BUMPER ASSEMBLY. THIS IS JUST TO REPLACE A LIGHT! THIS IS A VERY POOR DESIGN AND WILL IMPACT OWNER SAFETY IN MY OPINION.
Exterior lighting, Jan 27, 2020
PASSENGER SIDE DAY TIME RUNNING LED LIGHT STOPPED WORKING JUST AFTER 3 YR WARRANTY EXPIRED. COST TO REPLACE OVER $1000. THERE IS A LOT OF REPORTS OF SIMILAR ISSUES WITH THE 2016 MODEL.