2016 Mazda CX-5
Problems, recalls and owner-reported issues
Exterior lighting is the leading concern among 510 owner complaints filed for this model year. This is the highest complaint count among 14 CX-5 model years with reports.
Of the 2016 reports, 31 involved a crash and 10 involved a fire. 13 people were injured.
What owners report most often
Recalls and investigations
Exterior lighting, headlightsFeb 6, 2020
Mazda North American Operations (Mazda) is recalling certain 2016 CX-5 vehicles. The LED Daytime Running Lights (DRL) may fail while driving.
If the DRL fails, the vehicle's visibility may be reduced to other drivers on the road, increasing the risk of a crash.
Mazda will notify owners, and dealers will inspect the headlights, and replace the sealing gasket or headlight assemblies, as necessary, free of charge. The recall began March 20, 2020. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda's number for this recall is 4320A.
Campaign 20V063000 on NHTSA.gov
Structure, body, hatchback/liftgateSep 6, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Campaign 16V644000 on NHTSA.gov
SteeringApr 11, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.
If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.
Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9316D.
Campaign 16V203000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, filler pipe and capFeb 3, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.
Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number for this recall is 9216B.
Campaign 16V064000 on NHTSA.gov
Visibility, windshieldJan 19, 2016
Pilkington North America, Inc. (Pilkington) is recalling certain replacement windshields, model FW04026 GTY, manufactured November 23, 2015, to December 16, 2015 for use in Mazda CX-5 vehicles that are equipped with the Smart City Brake Support system. The affected windshields have a bracket mounted on the inside to hold a laser sensor or LIDAR device for the Smart City Brake Support system. These brackets were improperly affixed with only tape instead of tape and urethane and therefore may loosen.
If the bracket loosens or detaches from the windshield, the safety features of the Smart City Brake Support system may be disabled and therefore increase the risk of a crash.
Pilkington will contact the wholesalers and retailers that purchased the windshields to try to identify the affected customers. The affected windshields will be replaced, free of charge. This recall began on February 15, 2016. Owners may contact Pilkington at 1-844-278-7230.
Campaign 16E002000 on NHTSA.gov
Representative owner complaints: exterior lighting
161 reports, newest first. Show all
Exterior lighting, Apr 7, 2018
THE LEFT FRONT HEADLIGHT ON THE VEHICLE IS FLICKERING AND SOMETIMES GOES OUT. THIS HEADLIGHT IS KNOWN TO HAVE ISSUES AND BASED ON THE PART NUMBERS FROM MAZDA, IT HAS BEEN REDESIGNED MULTIPLE TIMES IN THE PAST 2 YEARS. WITH THIS MANY REDESIGN ATTEMPTS I AM JUST ASSUMING THEY ARE HAVING PROBLEMS WITH THE HEADLIGHT AND SHOULD ISSUE A RECALL. THIS VEHICLE IS JUST OUT OF WARRANTY AS IT HAS 37,500 MILES AND THE WARRANTY IS ONLY TO 36,000 MILES. THE DEALERSHIP WANTS US TO PAY FOR THE HEADLIGHT WHICH IS $1,500 DOLLARS IN PARTS ALONE. THIS SEEMS OUTRAGEOUS FOR A VEHICLE THAT IS ONLY 2 YEARS OLD. SEARCHING ONLINE THIS IS A VERY COMMON ISSUE WITH MAZDA AND HAVING A HEADLIGHT GO OUT DRIVING DOWN THE ROAD IS A MAJOR SAFETY CONCERN LET ALONE A QUALITY OF WORKMANSHIP CONCERN. THIS ISSUE NEEDS TO BE ADDRESSED WITH A RECALL.
Exterior lighting, Apr 5, 2018
SHORTLY AFTER GOING OVER 36,000 MILES (STANDARD WARRANTY EXPIRATION) THE DRIVER'S SIDE DAYTIME RUNNING LIGHT (DRL) LED'S DIMMED AND THEN FLICKER CONTINUOUSLY. THIS SHOULD BE A SIMPLE LED BULB, TRANSFORMER, OR BALLAST REPLACEMENT, BUT THE MAZDA DEALERSHIP QUOTED $1,275 DOLLARS TO REPLACE THE ENTIRE HEADLIGHT ASSEMBLY. APPARENTLY THE DRL LED'S ARE NOT INDIVIDUALLY SERVICEABLE. AFTER DOING SOME QUICK RESEARCH, THERE ARE MULTIPLE MAZDA CX-5 OWNER FORUMS REPORTING THIS ISSUE BETWEEN 24,000 AND 36,000 MILES AFFECTING BOTH DRIVER AND PASSENGER SIDE DRL LED'S. THIS IS A SAFETY ISSUE IN THE FACT THAT THERE ARE COUNTRIES AND STATES THAT REQUIRE DRL USE. TYPICALLY, IF A HEADLIGHT BULB GOES OUT IT IS A MAINTENANCE COST OF SOMEWHERE AROUND $25 TO $50 DOLLARS. AN LED BULB WOULD TYPICALLY COST MORE, BUT TO POTENTIALLY SPEND $10,000 DOLLARS (8 HEADLIGHT ASSEMBLIES AT $1,250 EACH) OVER THE LIFETIME OF THE VEHICLE (TYPICALLY 120,000 MILES) SEEMS A LITTLE EXCESSIVE. I AM HOPING FOR A FUTURE SERVICE BULLETIN FROM MAZDA TO COVER THIS DESIGN DEFECT (SIMILAR TO THE ONE REGARDING THE HEADLIGHT ASSEMBLY GAS CLOUDING ISSUE).
Exterior lighting, Mar 21, 2018
PURCHASED NEW, PASSENGER-SIDE HEADLIGHT LED LIGHTS FLICKERED AND THEN WENT OUT AFTER ~18 MONTHS. REPLACED UNDER WARRANTY. SIX TO EIGHT MONTHS LATER, DRIVER-SIDE HEADLIGHT LED LIGHTS HAVE THE SAME PROBLEM. REPLACED UNDER WARRANTY.
Exterior lighting, Mar 20, 2018
I NOTICED RECENTLY IN TRAFFIC THAT ONLY ONE OF MY RUNNING LIGHTS WAS REFLECTING ON THE BACK OF THE CAR IN FRONT OF ME. I DID SOME RESEARCH AND FOUND A LOT OF STORIES OF THIS LIGHT GOING OUT PREMATURELY, AND THE REPAIR IS COSTLY SINCE THE ENTIRE HEADLIGHT UNIT NEEDS TO BE REPLACED. MY WARRANTLY EXPIRED LESS THAN TWO WEEKS AGO, BUT I AM GOING TO TRY TO GET MAZDA TO COVER IT. I AM SUBMITTING THIS COMPLAINT IN THE HOPES THAT MAZDA WILL START COVERING THIS REPAIR FOR CARS EVEN OUT OF WARRANTY, AS THESE LEDS SHOULD NOT FAIL AT 3 YEARS OLD.
Exterior lighting, Nov 15, 2017
DAYTIME RUNNING LIGHT FLICKER ON AND OFF..... NOT ALL THE TIME. I HAVE THE PART
Exterior lighting, Sep 11, 2017
DAY RUNNING LIGHT ON PASSENGER SIDE DOES NOT WORK
Exterior lighting, Sep 7, 2017
LED DAYTIME RUNNING LIGHTS BURN OUT AND MAZDA CHARGES $1,200 EACH TIME FOR AN ENTIRE HEADLIGHT LENS REPLACEMENT. THIS IS THE SECOND TIME - FIRST TIME WAS COVERED UNDER WARRANTY.
Exterior lighting, Sep 7, 2017
DAYTIME RUNNING LIGHTS ON THE DRIVERS SIDE IS VERY DIM AND NEEDS REPLACING. WHEN REPLACEMENT COST APPROACH $1500, I GET VERY UPSET. THIS COULD HAPPEN AGAIN WHEN NOT UNDER WARRANTY. SHOULD BE A RECALL AS MANY OTHERS HAVE THIS PROBLEM.
Exterior lighting, Aug 21, 2017
DAYTIME LED RUNNING LIGHTS FAILED ON PASSENGER'S SIDE. THIS IS A FREQUENT PROBLEM WITH THIS YEAR, MAKE AND MODEL ACCORDING TO A MAZDA OWNER'S GROUP AND OFTEN OCCURS WITH EITHER DRIVER'S OR PASSENGER'S SIDE LED DAYTIME RUNNING LIGHTS. HTTPS://WWW.MAZDAS247.COM/FORUM/SHOWTHREAD.PHP?123857122-DAYTIME-RUNNING-LIGHTS-DIM-FLICKERING&P=6537092&POSTED=1#POST6537092
Exterior lighting, May 4, 2017
THERE ARE TWO PROBLEMS WITH THE TURN SIGNAL. FIRST AND FOREMOST, ON VEHICLES THAT ARE EQUIPPED WITH LED HEADLIGHTS AND LED DAYTIME RUNNING LIGHTS, IT IS VERY HARD TO DISTINGUISH THE TURN INDICATOR SINCE IT IS AN INCANDESCENT BULB, IT IS NOT AS BRIGHT AS THE LED DAYTIME RUNNING LIGHTS THAT WHEN THEY ARE ILLUMINATED AND LOOKING STRAIGHT AT THE VEHICLE, IT IS HARD TO TELL IF THE TURN SIGNAL IS ACTIVATED. THIS COULD BE FIXED BY EXTINGUISHING THE DAYTIME RUNNING LIGHT TEMPORARILY WHILE THE TURN SIGNAL ON THE SIDE WHICH THE INDICATOR IS ACTIVATED. IN ADDITION, THE FRONT MARKER BULB IS HARD TO DISTINGUISH FROM THE SIDE, IT SHOULD BE A SEPARATE BULB ON THE ASSEMBLY. THE REAR MARKER LIGHT IS MUCH MORE PRONOUNCED AND VISIBLE NOT ONLY BECAUSE IT IS AN LED BULB, BUT BECAUSE IT IS A SEPARATE FIXTURE FROM THE TURN SIGNAL AMBER COMBINATION LAMP.
Exterior lighting, Sep 29, 2015
HEADLIGHT CLEAR LENS IS MELTING FROM INSIDE. CLEAR LENS THAT COVERS HEADLIGHT HAS COATING INSIDE AND OUTSIDE. IT IS THE INSIDE COATING THAT IS FLOWING DOWN. LOOKS LIKE IT WAS OVER-APPLIED DURING MANUFACTURING PROCESS. BUT IN TIME, IT'S APPEARANCE IS BECOMING MORE AND MORE VISIBLE. BOTH LEFT AND RIGHT. MAKING THE CAR LOOKING LIKE 10 YEAR OLD. APPEARANCE ISSUE WAS PRESENT IN PARKING LOT OF DEALER. DEALER KNOWS ABOUT THIS ISSUE AND ASSURED ME TO REPLACE IT. BUT AVOIDING MY CALLS FOR SIX MONTHS. MAZDA CUSTOMER SERVICE TELLS ME TO BRING THE VEHICLE TO SERVICE CENTER. SO I TOOK THE CAR TO SERVICE, AND MAZDA TECHNICIAN GUY TOOK A LOOK AT IT AND PICTURED. NO ONE IS ANSWERING MY CALLS NOR GIVING ME ANY UPDATE ON HEADLIGHT REPLACEMENT.