2007 Mercedes-Benz C-Class
Problems, recalls and owner-reported issues
Fuel/propulsion system is the leading concern among 280 owner complaints filed for this model year. This is the 10th highest complaint count among 23 C-Class model years with reports.
Of the 2007 reports, 11 involved a crash and 5 involved a fire. 13 people were injured.
What owners report most often
Recalls and investigations
No safety recalls on file.
Representative owner complaints
280 reports, newest first.
Steering, Suspension, Service brakes, Hydraulic, Service brakes, Air, Service brakes, Electric, Electronic stability control (ESC), May 26, 2008
THE BRAKES FAILED WHILE DRIVING MY 2007MERCEDESBENZ.5TH TIME. I LEASED A MBENZ 2007 C230W FROM BILL USSERY MERCEDES JANUARY 2007.2 WEEKS FROM PURCHASE BROUGHT THE CAR INTO SERVICE TOLD THEM THE CAR WOULD SHAKE VIGOROUSLY WHEN PRESSING ON BRAKES TO SLOW DOWN FROM 40MPH OR MORE. TOLD NOTHING WAS WRONG. 2MONTHS LATER BROUGHT CAR BACK AND CAR WAS SHAKING WHEN BRAKING. CONFIRMED THE SHAKING AND BRAKE ROTORS BRAKE PADS,BRAKE DISCS WERE REPLACED,FRONT SUSPENSION LOOSE/TIGHTENED. THIS HAS OCCURRED NOW ON 5 SEPARATE OCCASSIONS. ONGOING SINCE FEBRUARY OF 2007. I FELT UNSAFE IN THE CAR. CALLED MBUSA ON 4 SEPARATE OCCASIONS BEGINNING IN OCTOBER TIL NOW. CLAIM WAS FILED AND I NEVER HEARD BACK. ON MAY OF 2008,MY BRAKES DID NOT WORK WHILE TRAVELING ON THE INTERSTATE. I WENT TO SLOW DOWN TO EXIT,NO BRAKES!CAR SHOOK WORSE THAN EVER!HAD THE CAR TOWED INTO MERCEDES. I WILL NOT DRIVE THAT CAR AGAIN!THEY REFUSE TO REPLACE THE CAR. ONCE AGAIN STATED THEY FIXED MY CAR,TO PICK IT UP OR STORAGE FEES WOULD BE CHARGED AND CAR IMPOUNDED. I REFUSE TO DRIVE A CAR THAT CAN INJURE OR KILL ME OR MY SON OR SOMEONE ELSE. THE SERVICE RECORDS ON THIS CAR CLEARLY STATE ALL OF THE ABOVE. MERCEDES BENZ REFUSES TO ACCEPT RESPONSIBILITY BLAMING ME AS THE CAUSE FOR THE ROTORS, BRAKE PADS AND DISCS TO BE REPLACED 5 TIMES IN LESS THAN ONE YEAR. THEY WON'T TEST DRIVE THE CAR ON THE INTERSTATE TO SIMULATE WHAT HAPPENED TO ME, BUT THEY WANT ME TO COME GET THE CAR AND DRIVE IT?I AM STILL WITHOUT A CAR AND I PAID FOR THIS LEASE IN FULL 2YRS. I WILL NEVER DRIVE IT AGAIN. NO ONE SHOULD HAVE TO DRIVE IT PERIOD!I HAVE NEVER HAD PROBLEMS WITH MERCEDES BENZ AND I LOVE THEIR CARS, BUT THIS ONE IN PARTICULAR IS DEFECTIVE. PLEASE HELP ME. THANKS. *TR
Engine and engine cooling, Aug 1, 2007
2007 C280 MERCEDES-BENZ LEASE WITH STALLING PROBLEMS**CC THE CONSUMER STATED 31 DAYS AFTER PURCHASING THE VEHICLE WHILE DRIVING IN THE CAR WITH HER DAUGHTER THE VEHICLE STARTED TO SHAKE VIOLENTLY, THE CHECK ENGINE LIGHT CAME ON AND THE TEMPERATURE GAUGE STARTED TO INCREASE RAPIDLY. THE CONSUMER CONTACTED THE DEALER WHO INFORMED HER OF THE PROBLEM AND WAS TOLD IT WAS BAD GAS. THE CONSUMER STATED ONCE THE VEHICLE WAS ASSESSED THEY INFORMED HER THAT COIL #4 WAS THE PROBLEM. *TR
Air bags, Jul 15, 2007, crash
I WAS DRIVING MY THREE MONTH OLD 07 MERCEDES BENZ C230 SPORT SEDAN. I HAD 1 PASSENGER WITH ME AND I ENTERED THE INTERSECTION IN THE#1 LANE AND I FELT AN IMPACT TO THE DRIVER DOOR AS THE AIRBAG DEPLOYED. I STEERED THE STEERING WHEEL TO THE RIGHT , CAUSING THE REAR DRIVER'S SIDE TO FISHTAIL IN THE ISLAND. AS I WENT ACROSS THE LANES I STEERED TO THE LEFT TO AVOID THE FRONT END. MY PASSENGER REAR TIRE HIT THE CURB. AS I EXITED THE VEHICLE I NOTICED THERE WERE NO OTHER VEHICLES AROUND AND NOTHING IN THE ROADWAY. THE CAR HAD NO DAMAGE, JUST SCRATCHES TO THE BODY. BOTH REAR RIMS HAD DAMAGE FROM THE FISHTAIL EFFECT. I IMMEDIATELY CALLED MERCEDES BENZ ABOUT THE AIRBAGS MALFUNCTIONING. MERCEDES SENT A REPRESENTATIVE, WHO DETERMINED ME THAT I MUST HAVE RAN OVER SOMETHING IN THE ROAD, CAUSING THE DRIVER'S SIDE REAR TIRE TO LOCK, WHICH RESULTED IN LOSS OF CONTROL OVER THE VEHICLE. IT HIT THE CURB, CAUSING THE AIRBAG TO DEPLOY. I WENT OUT TO THE DEALERSHIP TO TAKE A LOOK UNDERNEATH THE VEHICLE. I OBSERVED NO DAMAGE UNDERNEATH. THE ONLY DAMAGE WAS TO THE INSIDE REAR DRIVER SIDE TIRE WHICH HAD A LIGHT SCRATCH MARK WHICH SHOULD HAVE BEEN A DENT. THEY STATED IT WAS MY PROBLEM, AND THEY DID NOT SEE ANYTHING WRONG WITH THE AIRBAG. I CONTACTED MERCEDES BENZ COLLISION CENTER ABOUT AIRBAG DEPLOYMENT. MECHANIC STATED THE SENSOR FROM THE DRIVERS SIDE WAS IN THE DOOR AND SHOULD HAVE GONE OFF IF SOMETHING HIT THE RIGHT POINT. I CONTACTED MERCEDES BENZ CORPORATION ASKING TO SPEAK TO THE REPRESENTATIV E WHO CAME OUT WITH THE DECISION, THEY DENIED MY REQUEST. I INFORMED MERCEDES BENZ THAT MAYBE THERE WAS NO A DEFECT IN OTHER MERCEDES BENZ VEHICLES, BUT THERE WAS ONE WITH MINE. I TOLD THEM THAT I AM A POLICE OFFICER AND LUCKILY I KNEW HOW TO MANUEVER A CAR IN THAT TYPE OF SITUATION BECAUSE OF ALL THE TRAINING I HAVE HAD. I TOLD THEM IF IT WAS SOMEBODY ELSE THE CAR WOULD HAVE BEEN TOTALED AND SOMEONE COULD HAVE DIED. THEY TOLD ME POUND SAND, WELL NOT IN THOSE EXACT WORDS.*AK
Engine and engine cooling, Jul 14, 2007
I TOOK DELIVERY OF A NEW 2007 MERCEDES BENZ C280 4MATIC VEHICLE THE 1ST WEEK OF JANUARY,2007 & ON JANUARY 14, 2007 I WAS RETURNING HOME ON A US HIGHWAY IN SEMINOLE COUNTY, OKLAHOMA WHEN I APPROACHED A SMALL (8 INCHES TALL) HOUSE CAT OR POSSUM & WAS UNABLE TO AVOID RUNNING OVER THE ANIMAL. RATHER THAN THE ANIMAL MAKING CONTACT WITH THE "SKID (PROTECTIVE) PLATE" & FALLING TO THE PAVEMENT, THE ANIMAL BUSTED THROUGH THE PLATE & ENTERED INTO THE RADIATOR FAN UNIT DOING EXTENSIVE DAMAGE (APPROXIMATELY $3000). UPON INSPECTION, IT WAS DETERMINED THAT THE "SKID PLATE" WAS A THIN PLASTIC COVERING NOT CAPABLE OF DEFLECTING THE IMPACT OF AN OBJECT, BUT RATHER ALLOWING THE OBJECT TO ENTER THE ENGINE CAVITY. I WOULD REQUEST THAT A STUDY BE DONE TO DETERMINE IF THIS PLATE MEETS THE INDUSTRY STANDARDS. *TR
Tires, Wheels, May 23, 2007
I WAS DRIVING DOWN HIGHWAY 50 IN SACRAMENTO, CALIFORNIA, IN A 2007 C230 MERCEDES BENZ, WHEN I RAN OVER AN OBJECT. THE RIGHT REAR TIRE IMMEDIATELY WENT FLAT. I DROVE TO A TIRE FACILITY AND HAD THE TIRE EXCHANGED FOR THE SPARE. THE TIRE FACILITY SUGGESTED I TAKE THE CAR TO MERCEDES BENZ. ON THE WAY TO MERCEDES BENZ I STOPPED AT AN AUTOMOBILE REPAIR SHOP AND HAD THE TIRE AND RIM INSPECTED. THE MIDDLE OF THE RIM WAS CRACKED AND RUPTURED. THE SHOP OWNER STATED HE HAD BEEN IN THE AUTO REPAIR BUSINESS FOR 30 YEARS AND HAD NEVER SEEN A RIM FAILURE OF THAT TYPE. *AK I TOOK THE VEHICLE TO MERCEDES BENZ SACRAMENTO AND THE SERVICEMAN TOLD ME TIRES AND RIMS WERE NOT COVERED UNDER WARRANTY. HE DID NOT EVEN BOTHER TO TAKE THE TIRE OUT OF THE TRUNK. I SAID I WISHED TO SPEAK TO THE SERVICE MANAGER. HE INFORMED ME THE SERVICE MANAGER WASN'T IN. I SAID I WOULD MAKE AN APPOINTMENT TO SEE THE SERVICE MANAGER - THAT I HAD CONCERNS ABOUT THE RIM FAILURE. WHEN I MET WITH THE SERVICE MANAGER, I VOICED MY CONCERNS REGARDING THE RIM. THE SERVICE MANAGER CALLED ME LATER IN THE AFTERNOON AND STATED THE DAMAGE WOULD BE AT MY COST AND WASN'T COVERED UNDER WARRANTY. I INQUIRED WHY THIS WASN'T COVERED UNDER WARRANTY BECAUSE I WAS ONLY 4 MONTHS INTO THE LEASE OF THIS NEW CAR. THE ANSWER WAS TIRES AND RIMS ARE NOT COVERED UNDER WARRANTY UNDER ANY CIRCUMSTANCE'S LEFT A VOICE MAIL MESSAGE FOR GENERAL MANAGER OF MERCEDES BENZ SACRAMENTO TO CALL ME REGARDING THIS RIM FAILURE AND MY CONCERNS. HE CALLED ME BACK AND DEFENDED THE SERVICE TECHNICIAN AND SERVICE MANAGER'S DECISIONS TO GIVE THE STOCK ANSWER IT WAS NOT COVERED UNDER WARRANTY. I POINTED OUT TO THE GENERAL MANAGER THAT MY CONCERN WAS THE RIM HAD RUPTURED AND CRACKED AND THAT THIS WAS A NEW VEHICLE. I FELT MY CONCERNS WERE BEING IGNORED BY THE SERVICE DEPARTMENT. MR. CROWLEY DID NOT SEEM TO BE OF THE SAME OPINION. THE TIRE AND RIM WERE BEING REPLACED AT A FACILITY OTHER THAN MERCEDES BENZ. *AK