2009 Mercedes-Benz C-Class
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 670 owner complaints filed for this model year. This is the 2nd highest complaint count among 23 C-Class model years with reports.
Of the 2009 reports, 17 involved a crash and 19 involved a fire. 16 people were injured.
What owners report most often
Recalls and investigations
No safety recalls on file.
Representative owner complaints: air bags
213 reports, newest first. Show all
Air bags, Oct 24, 2017
TAKATA INFLATORS. PARTS ARE STILL NOT AVAILABLE FOR REPLACEMENT.
Air bags, Oct 23, 2017
WE WERE NOTIFIED OF THIS RECALL 3 YEARS AGO AND WE STILL HAVE NOT BEEN ABLE TO GET THE RECALL REPAIRS MADE. WE ARE ON THE WAITING LIST WITH OUR DEALERSHIP. WE ARE NOW BEING TOLD NO REMEDY IS AVAILABLE SO WE MUST CONTINUE TO DRIVE WITH THIS DANGEROUS CONDITION.
Air bags, Oct 20, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 16V081000 AND 16V363000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN FEBRUARY OF 2016. THE DEALER (MERCEDES-BENZ OF MELBOURNE, 509 E NASA BLVD, MELBOURNE, FL, 32901) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Oct 20, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF AUSTIN (6757 AIRPORT BLVD, AUSTIN, TX) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Oct 19, 2017
TAKATA RECALL. TAKATA AND MERCEDES HAVE FAILED TO REPLACE BOTH THE PASSENGER AND DRIVER SIDE AIRBAGS. I HAVE CONTACTED THE LOCAL MERCEDES DEALER DOZENS OF TIMES TO CHECK ON THE STATUS OF A REPLACEMENT TO NO AVAIL.
Air bags, Oct 19, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 16V363000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF SARASOTA AT (941) 275-1293 (4754 CLARK RD, SARASOTA, FL 34233) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT. *LN
Air bags, Oct 18, 2017
TAKATA AIRBAG I HAVE BEEN ON THE LIST FOR A VERY IN A HIGH RISK AREA IN FLORIDA. WE ARE CONCERNED THAT WE ARE GETTING OVERLOOKED AND RECENTLY RECIEVED A TAKATA CHAPTER 11 NOTICE. WHAT CAN WE DO TO EXPEDITE THE AIRBAG REPAIR PROCESS FOR OUR CAR. OUR DELALERSHIP SAYS THAT THEY STILL HAVE NO PARTS AND ARE WAITING.
Air bags, Oct 9, 2017
TAKATA RECALL - I HAVE 2 TAKATA RECALLS (DRIVER AND PASSENGER) ON MY EHICLE AND I HAVE RECEIVED NO UPDATES IN OVER 2 YEARS ABOUT THE STATUS OF WHEN THEY WILL BE AVAILABLE TO REPLACE. EVERY TIME I ASK MERCEDES DEALERSHIP ABOUT WHEN THE TAKATA AIR BAGS WILL BE AVAILABLE, THEY HAVE GIVEN ME NO INFORMATION. THE DEALERSHIP (BOTH THE MERCEDES AT TYSONS CORNER VA AND BETHESDA MD EURO MOTORS) ONLY TELL ME THAT SOMEONE FROM TAKATA WILL NOTIFY ME WHEN THEY ARE AVAILABLE.
Air bags, Sep 29, 2017
TAKATA RECALL. I HAVE RECEIVED FEW NOTICES FROM MERCEDES BENZ TO CALL THEIR SERVICE DEPT, BUT STILL THEY HAVE NOT ARRANGED THE PARTS FOR THIS RECALL. FOR ME THIS IS A HORRIBLE CUSTOMER SERVICE BY MERCEDES USA, THAT EVEN AFTER MORE THAN A YEAR THEY HAVE NOT BEEN ABLE TO GET THE CORRECT PARTS FOR THEIR CUSTOMERS WHO PAID HEAVY PRICES FOR THESE CARS WHICH ARE INSTALLED WITH SUBSTANDARD AND HAZARDOUS PARTS. THIS IS MY LAST MERCEDES FOR SURE, BUT UNTIL I BUY ANOTHER CAR I DON'T WANT TO DRIVE A CAR LIKE THIS!
Air bags, Sep 19, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES- BENZ C300. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN APRIL OF 2016. THE DEALER (MERCEDES-BENZ OF NEW ROCHELLE, 77 E MAIN ST, NEW ROCHELLE, NY, 10801) AND MANUFACTURER STATED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR. NO ASSISTANCE WAS PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Sep 5, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF FAYETTEVILLE (LOCATED AT 3203 BRAGG BLVD, FAYETTEVILLE, NC) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Aug 30, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO BMW OF PALM SPRINGS LOCATED AT 3737 E PALM CANYON DR, PALM SPRINGS, CA 92264 (760) 324-7071 WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE AND STATED THAT THE VEHICLE WAS OKAY TO DRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/31/17*LJ UPDATED 11/1/2017*JS
Steering, Air bags, Electronic stability control (ESC), Aug 30, 2017
TAKATA RECALL, BRAKE POWER STEERING MALFUNCTION ABS,ESP,ETS,SRS.ESB,EBR FLASHES ON AND OFF ON MESSAGE CENTER. THEN VEHICLE STARTED TO DRIVE VERY ROUGH AND BUMPY, THEN I HAD NO CONTROL OF THE STEERING WHEEL AND IT TOTALLY LOCKED THANK GOD IWAS ABLE TO TRY AND ROLL IT TO THE SIDE OF THE ROAD AND THE CAR JUST TOTALLY WENT BLACK AND DIED, NO HEADLIGHTS AND I HAVE TO HAVE IT TOWED, WAITING TO GET THE DIAGNOSIS FROM THE DEALER. BUT I HAVE DONE SOME RESEARCH ON LINE AND HAVE SEEN HUNDREDS OF THE SAME COMPLAINTS FROM ALL OVER THE USA AND EVEN OVERSEES THAT IT HAS TO DO WITH THE EIS. THIS SADDENS ME TO SEE ALL THE SAME COMPLAINTS AND I THOUGHT THAT WE WERE PROTECTED AS CONSUMERS BY THE GOVERNMENT, AND THE NHTSA AGAINST MAJOR AUTO MANUFACTURER SUCH AS MBUSA TO CALL OUT THESE DEADLY DEFECTS BEFORE IT CONSUMED INNOCENCE PEOPLES LIVES. BUT IT IS OBVIOUS THAT OUR LIVES MEANS NOTHING TO THESE PEOPLE, BECAUSE WITH ALL THESE IDENTICAL COMPLAINTS THIS IS A DEFECT THAT SHOULD BE ADDRESS AND MBUSA SHOULD HAVE THE DECENCY TO TAKE RESPONSIBILITY AND ADMIT THAT THIS IS A MANUFACTURER DEFECT AND DO A RECALL. THIS IS JUST TOO MUCH COMPLAINTS ON THIS PROBLEM AND NO ONE SEEM TO BE TAKING THIS MATTER SERIOUS, AND WE AS THE CONSUMERS ARE BEING STUCK WITH THESE MAJOR REPAIR BILLS RUNNING IN THE THOUSAND. WHAT IS THE PURPOSE IN MAKING THESE REPORTS WHEN NO ONE SEEMS TO CARE. HOW MANY COMPLAINTS DO YOU HAVE TO RECEIVE ON THE SAME ISSUE FOR THE NHTSA AND THE FAIR TRADE ACT TO STAND UP FOR US, IN OCTOBER OF 2016 THIS SAME VEHICLE SELF ACCELERATE AND CRASH IN TO TWO OTHER VEHICLES CAUSING A MAJOR ACCIDENT AND WHEN REPORTED TO MBUSA THEY CLAIM THEY DID THERE INVESTIGATION AND NOTHING WAS WRONG WITH MY VEHICLE, THEY PLACE THE BLAME ON ME .DAIMLER AG WOULD NOT BELIEVE WHAT THERE PRESTIGIOUS COMPANY AS BECOME
Air bags, Aug 11, 2017
TAKATA RECALL - AIR BAG REPLACEMENT IS UNAVAILABLE.
Air bags, Aug 2, 2017
TAKATA RECALL - I RECEIVED TWO RECALL NOTIFICATIONS FROM THE MANUFACTURER REGARDING THE AIRBAGS IN DECEMBER 2015. TO DATE, NO REMEDY IS AVAILABLE AFTER NEARLY TWO YEARS. THE RISK OF A DEFECTIVE AIRBAG EXPLOSION INCREASES EACH YEAR THAT A REMEDY IS NOT AVAILABLE. 49 USC 30120 REQUIRES THE MANUFACTURER THE ISSUE WITHIN 60 DAYS. IT HAS BEEN YEARS NOW.
Air bags, Aug 1, 2017
WE RECEIVED A RECALL NOTICE ON THE DRIVER'S SIDE AIRBAG TWO YEARS AGO FOR THIS CAR. WE HAVE CALLED THE MERCEDES HOT LINE 4 TIMES, LEFT A MESSAGE AND HAVE NOT RECEIVED A RESPONSE. WE HAVE SPOKEN WITH ARE DEALER 8 TIMES WITH AN ANSWER OF: "IT IS FINE NO ONE HAS BEEN INJURED SO FAR". WE LINE IN MISSOURI WITH HIGH HUMIDITY, HEAT AND THE CAR IS OLD. IN MARCH WE RECEIVED A RECALL FOR THIS CAR FOR THE PASSENGER SIDE. NO INFORMATION, NO IDEA OF WHEN THE BAGS WILL BE REPLACED. HELP. WE WANT NEW AIRBAGS AND MERCEDES IS DOING NOTHING.
Air bags, Jul 28, 2017
TAKATA RECALL. IT'S BEEN OVER A YEAR AND NOTHING HAS BEEN REPLACED. TANAKA SHOULD BY MY LOAN.
Air bags, Jul 7, 2017
TAKATA RECALL - IT HAS BEEN 2.5 YEARS AND LESS THAN 40% OF THE RECALLED AIRBAGS HAVE BEEN REPAIRED. ONLY IN THE GOVERNMENT IS THAT AN ACCEPTABLE STATISTIC. EVEN WORSE IS EVERY MANUFACTURER DOES NOT TAKE ANY RESPONSIBILITY TO OR FOR THEIR CUSTOMERS. I HAVE NO IDEA WHEN MY AIRBAG WILL BE REPAIRED. TRY THAT IN ANOTHER INDUSTRY AND SEE HOW IT FLIES. UNBELIEVABLE THAT THIS IS SUCH A CLUSTER AND NO ONE, BUT NO ONE CARES. WHO TAKES THE LIABILITY WHEN SOMEONE ELSE IS KILLED? MERCEDES BENZ HAS NEVER EVER CONTACTED ME REGARDING THIS RECALL. I BOUGHT THE CAR USED AND THE DEALER NEVER MENTIONED THE RECALL. THIS IS OUT OF CONTROL, MEANING NO ONE ALIVE HAS ANY IDEA OR CONTROL OF WHAT IS HAPPENING. THE PROTECTION OF THE PEOPLE IS CERTAINLY NOT THE FIRST PRIORITY HERE.
Steering, Air bags, Other or unspecified, Jul 5, 2017
DEAR MERCEDES BENZ USA, FIRST AND FOREMOST I WOULD LIKE TO SAY I AM A PROUD DRIVER OF A 2009 MERCEDES BENZ C300, I AM EMAILING YOU REGARDING SOME CONCERNS WITH MERCEDES BENZ VEHICLES AND RECALLS. I HAVE A RECALL ON AIRBAGS FOR MY MERCEDES I'VE BEEN PATIENTLY WAITING (IM SURE LIKE MANY OTHERS) TO RECEIVE A LETTER TO GET MY AIRBAGS INSTALLED INTO MY VEHICLE.. A VEHICLE THAT CURRENTLY DO NOT HAVE ANY AIRBAGS IN IT I AM CONCERNED WITH MY SAFETY AT THIS POINT AND WOULD LIKE TO KNOW IF YOU CAN OFFER ME AN UPDATED ON THE DURATION. ALSO, THERE IS A COMMON ISSUE OCCURRING WITH ALL CLASS MERCEDES THAT I FEEL SHOULD ALSO HAVE A RECALL I HAVE READ NUMEROUS OF ONLINE POSTS REGARDING THIS SAME EXACT ISSUE AND THAT ISSUE IS THE FAULTY STEERING LOCK/ELS/EIS FAULT THAT DOES NOT ALLOW MERCEDES BENZ HOLDERS TO SOMETIMES NOT BE ABLE TO LOCK AND UNLOCKED THEIR VEHICLES USING MERCEDES SMART KEY FOB AND ALSO NOT BEING ABLE TO START UP VEHICLES IT'S LITERALLY A NO RESPONSE LOSE/LOSE SITUATION CAUSING THE VEHICLE OWNER TO GET THEIR VEHICLES TOWED TO DEALERSHIPS THAT CHARGES $1000-$3000 TO REPAIR WHICH IS A BIT PRICEY FOR A COMMON ISSUE WITH MERCEDES VEHICLES I THINK I SPEAK FOR MAJORITY OF MERCEDES OWNERS ON THIS MATTER. I ASK FOR A RECALL OR PRICE REDUCTION ON THIS COMMON ISSUE. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Air bags, Jun 30, 2017, crash
TAKATA AIRBAGS AND MERCEDES-BENZ DOES NOT WANT TO REPLACE THEM. I LIVE IN HOUSTON TEXAS AND IT GETS VERY EXTREMELY HOT IN THE SUMMERTIME AND I UNDERSTAND THAT THE HEAT IS ONE OF THE REASONS THAT THESE AIRBAGS EXPLODED. MERCEDES-BENZ DOESN'T EVEN WANT TO SPEAK TO ME ABOUT REPLACING THE AIRBAGS.
Air bags, Jun 26, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER: BOBBY RAHAL MOTORCAR COMPANY LOCATED AT 10701 PERRY HWY, WEXFORD, PA 15090; (724) 935-9300, WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 877-496-3691. THE MANUFACTURER STATED THAT THE PARTS WILL BE DISTRIBUTED BY NHTSA. THE MANUFACTURER ASKED THE CONTACT TO CALL THE NHTSA. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. A CASE NUMBER WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/22/17*LJ
Air bags, Jun 21, 2017
RECALL ON SRS LIGHT WARNING LIGHT
Air bags, Seat belts, Jun 6, 2017
TAKATA RECALLS, THE VEHICLE STEERING LOCK MODULE GAVE OUT AND THE DEALERSHIP HAS STOP SELLING THE PARTS FOR THIS DUE TO THIS CURRENT UNRESOLVED RECALL HAVING CUSTOMER GO TO THE DEALERSHIP FOR SERVICE WHICH IS UNFAIR DUE TO EXTRA COST SO MY VEHICLE IS UNABLE TO BE DRIVEN AT ALL.
Air bags, Jun 6, 2017
TAKATA RECALL. I NEED TO IMPORT MY VEHICULE TO CANADA ASAP AND THEY WON'T LET ME DO IT WITH A PENDING RECALL ON IT. I'VE BEEN WAITING 16 MONTHS. WHEN WILL THERE BE A REMEDY/FIX?
Air bags, May 11, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS), 16V363000 (AIR BAGS), AND 17V017000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.