2011 Mercedes-Benz C-Class
Problems, recalls and owner-reported issues
Air bags is the leading concern among 516 owner complaints filed for this model year. This is the 5th highest complaint count among 23 C-Class model years with reports.
Of the 2011 reports, 15 involved a crash and 8 involved a fire. 14 people were injured.
What owners report most often
Recalls and investigations
No safety recalls on file.
Representative owner complaints: air bags
269 reports, newest first. Show all
Air bags, Jun 26, 2017
TAKATA RECALL. AS OF TODAY HAVE NOT HEARD FROM THE DEALER TO SOLVE THE PROBLEM
Air bags, Jun 23, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (MERCEDES-BENZ OF TAMPA IN TAMPA, FLORIDA) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Jun 16, 2017
RECALL NOT FILLED
Electrical system, Air bags, May 30, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WHEN THE KEY WAS TURNED OVER IN THE IGNITION. THE DEALER (CARLTON MOTORCARS, 2446 LAURENS RD, GREENVILLE, SC 29607, (864) 213-8000) DIAGNOSED THAT THE ELECTRONIC EMISSIONS SWITCH NEEDED TO BE REPLACED. IN ADDITION, THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS TO CHECK TO DETERMINE WHEN A DEALER COULD SCHEDULE THE RECALL REPAIRS THE APPROXIMATE FAILURE MILEAGE WAS 78,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/22/17*LJ *CN
Air bags, May 26, 2017
I HAVE A ERROR MESSAGE ON MY CAR ABOUT MY AIRBAG ALSO I HAVE CALLED ABOUT RECALL ON THEM SEVERAL TIMES AND THEY KEEP TELLING ME WHEN THEY GET ALL THE RECALLS AND PARTS IN THEY WILL DO A MASSIVE REPAIR THIS HAS BEEN GOING ON FOR 1 LAST 18 MONTHS
Air bags, May 25, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300W. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR THE AIR BAGS; HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS CONTACTED (SILVER STAR MERCEDES-BENZ 3905 AUTO MALL DR, THOUSAND OAKS CA, 91362 805-356-3067) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. THE NHTSA CAMPAIGN NUMBER WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/03/17*LJ *JS
Air bags, May 23, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT WAS INFORMED BY THE MANUFACTURER THAT THEY WERE WAITING FOR NHTSA TO APPROVE THE REPLACEMENT PARTS AND REFERRED THE CONTACT TO NHTSA. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.....UPDATED 06/21/17 *BF *JS
Air bags, May 22, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER AND DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, May 19, 2017
TL* THE CONTACT OWNS A 2011 MERCEDES BENZ C300. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, May 18, 2017
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/29/17*LJ UPDATED 07/11/2017*JS
Air bags, May 16, 2017
BOUGHT MY CAR FROM MERCEDES BENZ OF SAN DIEGO IN 2011. THEY HAVE NOT REPLACED AIRBGS YET AND IT IS 2017.
Air bags, May 3, 2017
TAMARA RECALL - NO ACTION TAKEN BY MANUFACTURER IN OVER A YEAR SINCE THE RECALL. IT IS UNACCEPTABLE TO BE DRIVING AN UNSAFE VEHICLE FOR THIS AMOUNT OF TIME.
Air bags, May 2, 2017
TL* THE CONTACT OWNS A 2011 MERCEDES C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE CONSUMER REQUESTED A STATUS REPORT UPDATE FOR ODI NUMBERS 10983063 AND 10984235. UPDATED 09/06/2017*JS
Air bags, Apr 20, 2017
"TAKATA RECALL" IT HAS BEEN ONE YEAR SINCE I RECEIVED A LETTER ABOUT THE RECALL. I LIVE IN ZONE A . I HAVE CALLED MERCEDES BENZ SEVERAL TIMES ABOUT UPDATES AND POSSIBLE TIMELINE FOR REPLACEMENT OF THE DEFECTIVE DRIVERS AND PASSENGER SIDE AIRBAGS. EACH TIME I AM TOLD THERE IS NO SOLUTION AND THEY ARE WAITING FOR PARTS ALONG WITH THE REFERENCE TO THERE HAVE BEEN NO REPORTED SITUATIONS OF PREMATURE DEPLOYMENT OF THE BAGS IN A MERCEDES BENZ. WHEN ASKED ABOUT FRONTAL COLLISIONS THERE WAS NO RESPONSE. IS THERE ANY POSITIVE INFORMATION ABOUT THIS RECALL?
Air bags, Apr 9, 2017
TAKATA INFLATORS: 2 RECALLS AND NO ACTION TAKEN BY MERCEDES BENZ. TAKATA HAS KNOWN ABOUT THIS PROBLEM SINCE 2008. THEY NEED TO FIND A WAY TO MAKE THE PARTS AVAILABLE NOW! 9 YEARS IS LONG ENOUGH TO MANUFACTURE THE DEFECTIVE PART REPLACEMENT.
Air bags, Mar 27, 2017
I RECEIVED EMAILS INFORMING ME THAT THE AIR BAGS IN MY VEHICLE CAN EXPLODE AND EMIT METAL FRAGMENTS. I WAS INFORMED THAT THEY ARE WAITING FOR REPLACEMENT PARTS. IT'S BEEN ALMOST 2 YEARS NOW AND I AM STILL WAITING.
Air bags, Mar 9, 2017
TL* THE CONTACT OWNS A 2011 MERCEDES BENZ C300. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS) BUT STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Feb 6, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Feb 3, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) WAS RECEIVED IN FEBRUARY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Feb 1, 2017
TAKATA RECALL....I AM CONCERNED ABOUT THE FACT THAT MY CAR IS ONE OF THOSE UNDER THIS RECALL AND I HAVE HAD FOR MORE THAN A YEAR AN ALERT ON MY DISPLAY WHEN STARTING THE CAR INDICATING "SRS MALFUNCTION SERVICE REQUIRED". I TOOK THE CAR BACK TO MERCEDES ONCE WHO TOLD ME IT WAS A DUMMY LIGHT AND WAS CLEARED. SEVERAL DAYS LATER IT CAME BACK ON AND MY CALLS TO THE SHOP WERE NOT RETURNED. I THEN LEARNED OF THIS RECALL AND WHEN FINALLY REACHING SOMEONE WAS TOLD IT MAY BE RELATED AND THAT I WILL RECEIVE INSTRUCTIONS WHEN A REPAIR WAS FOUND. IT'S BEEN AT LEAST A YEAR AND EVERY DAY I START MY VEHICLE I AM REMINDED THAT I OR ANY PASSENGERS IN MY CAR COULD BE AT RISK IN THE EVENT OF AN ACCIDENT. I BOUGHT THIS CAR BECAUSE THE REVIEWS WERE ASTOUNDING ABOUT THE SAFETY FEATURES. YET HERE I HAVE A VEHICLE THAT I DON'T DARE HAVE PASSENGERS IN. I BASICALLY USE THE CAR FOR WORK AND ONLY WORK. IT'S THE QUIVELANT OF HAVING A ONE SEATED CAR. THIS PROBLEM NEEDS TO BE CORRECTED ASAP. I HAVE A GRANDSON COMING IN MAY AND WOULD LIKE TO KNOW THAT I AM ABLE TO PICK HIM AND/OR MY DAUGHTER UP AND KNOW THAT I CAN SAFELY GET THEM TO DOCTORS APPOINTMENTS AND FOR VISITS. *TR
Air bags, Jan 20, 2017
RECALL IS TAKING TO LONG TO RECTIFY. IT'S BEEN OVER A YEAR AND STILL WAITING FOR REPLACEMENT PART.
Air bags, Jan 15, 2017
TAKATA RECALL
Air bags, Jan 12, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Dec 25, 2016
I HAVE BEEN WAITING WAY TOO LONG FOR MY AIRBAGS TO BE REPLACED SINCE RECEIVING NOTIFICATION THAT THERE IS A SERIOUS PROBLEM. THIS NEEDS TO BE FIXED NOW!!! I DO NOT UNDERSTAND THE DELAYS. I FEEL AFRAID TO DRIVE MY BEAUTIFUL CAR FOR FEAR OF BODILY HARM COMING TO ME OR MY PASSENGERS. IT STARTED OF WITH A RECALL LETTER FOR THE DRIVERS SIDE AIRBAG ONLY THEN I RECEIVED ANOTHER LETTER TELLING ME ITS THE PASSENGER SIDE ALSO. PLEASE HELP ME OUT HERE. THANK YOU FOR YOUR TIME AND ATTENTION TO MY REQUEST. *TR
Air bags, Dec 20, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 16V363000 (AIR BAGS). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.