2011 Mercedes-Benz C-Class
Problems, recalls and owner-reported issues
Air bags is the leading concern among 516 owner complaints filed for this model year. This is the 5th highest complaint count among 23 C-Class model years with reports.
Of the 2011 reports, 15 involved a crash and 8 involved a fire. 14 people were injured.
What owners report most often
Recalls and investigations
No safety recalls on file.
Representative owner complaints: air bags
269 reports, newest first. Show all
Air bags, Nov 20, 2017
TAKATA RECALL SINCE MAY 2016 OR EARLIER, I HAVE BEEN FOLLOWING UP WITH DEALER AS TO WHEN THE DEFECTIVE AIRBAG THAT POSE A PERSONAL SAFETY RISK WILL BE REPLACED. BUT ALMOST A YEAR AND HALF LATER, DEALER STILL STATES THAT NO AVAILABLE PARTS ARE AVAILABLE FOR REPLACEMENT. A LOT OF OTHER CARS OF OTHER MAKES AND MODELS HAVE ALREADY BEEN REPLACED BUT MINE STILL HAS NOT YET. IN THE MEANTIME, THERE IS NO SCHEDULE EVEN AS TO WHEN THIS WOULD BE FIXED. SHOULDN'T THERE BE A DEADLINE? IN THE MEANTIME, I AM STILL TAKING SAFETY RISK EVERYDAY AND IT IS HARD TO SELL THE CAR.
Air bags, Nov 20, 2017
TAKATA RECALL- NHTSA RECALL #16V363 AND MANUFACTURER RECALL # 2016070003 ACTIVE RECALL SINCE MAY 25, 2016. NO REMEDY YET AVAILABLE. UNSAFE TO OPERATE VEHICLE. MANUFACTURER HAS NOT ADDRESSED THIS IN A TIMELY MANNER.
Air bags, Nov 20, 2017
"TAKATA RECALL" I'M STILL WAITING AS OF NOVEMBER 20, 2017 TO HEAR BACK ON WHEN MY RECALLED DRIVER AIRBAG CAN BE SERVICED. RECALL NUMBER16V081
Air bags, Nov 19, 2017
I RECEIVED A RECALL NOTICE A LONG TIME AGO (AS MUCH AS 2 YEARS OR MORE?). I KEEP CHECKING WITH THE DEALER ONLY TO BE TOLD THEY HAVEN'T RECEIVED REPLACEMENT AIRBAGS. I DON'T LIKE THE SAFETY IMPLICATIONS AS WELL AS THE POSSIBLE IMPACT ON THE VALUE OF MY CAR. WHAT CAN BE DONE TO EXPEDITE REPLACEMENT?
Air bags, Nov 18, 2017
TAKATA RECALL. IN MAY 2016, I RECEIVED A NOTICE FROM MERCEDES BENZ THAT MY CAR IS AFFECTED BY THE RECALL. I HAVE WRITTEN AND CALLED MERCEDES BENZ USA AND MY DEALER A NUMBER OF TIMES SINCE THEN AND THEY TELL ME THAT THEY DO NOT HAVE THE REPLACEMENT AIR BAGS YET. THEY SAY THEY ARE WAITING ON NHTSA TO GET MANUFACTURERS TO GET THE REPLACEMENTS MADE AND OUT TO THE AUTO DEALERS. NOW THAT TAKATA FILED BANKRUPTCY, MANUFACTURING THE AIRBAGS HAS BECOME MORE OF A PROBLEM. IT IS HARD TO UNDERSTAND HOW A PROBLEM WITH THE AIRBAGS STARTED IN 2013, EXPANDED GREATLY IN 2014/2015, AND THE CONSUMER IS STILL NOT ABLE TO GET THE RECALLED AIRBAGS REPLACED. CORPORATIONS MUST BE HELD RESPONSIBLE. I SEE A LOT OF DOCUMENTS ABOUT THIS, BUT IT SEEMS LIKE VERY LITTLE IS GETTING DONE TO GET THE AIRBAGS REPLACED IN A TIMELY MANNER. WHEN CAN MY FAMILY EXPECT TO GET THE REPLACEMENT AIRBAGS INSTALLED AND BE SAFE RIDING IN OUR CAR?
Air bags, Nov 14, 2017
TAKATA RECALL I REC'D THE RECALL PAPERS AND NOTIFIED MERCEDES OVER THE PAST YEAR AND 1/2 BUT I KEEP GETTING TOLD THEY ARE ON "BACK ORDER" THEY STILL HAVEN'T CONTACTED ME TO REPLACE THE AIRBAGS. ALSO HEARD MERCEDES SAID THEY AREN'T GOING TO REPLACE BECAUSE THEIR AIRBAGS ARE NOT AFFECTED
Air bags, Nov 13, 2017
TAKATA RECALL
Air bags, Nov 13, 2017
TAKATA RECALL. UNABLE TO GET AIR BAGS REPLACED AS OF 11.13.17- NOT AVAILABLE
Air bags, Nov 11, 2017
TAKATA INFLATORS. RECEIVED A RECALL NOTICE ON IN APRIL 2016. CHECKED WITH MERCEDES DEALERSHIP A FEW DAYS AGO, AND AFTER ALMOST TWO YEARS THEY STILL DO NOT HAVE THE REPLACEMENT PARTS. THEY SAID I WILL RECEIVE A LETTER FROM MERCEDES ONCE THEY HAVE THE PARTS.
Air bags, Nov 11, 2017
TAKATA RECALL I CONTACTED THE MERCEDES DEALERSHIP IN MODESTO CA AND WAS TOLD THAT THE PART TO REMEDY THIS RECALL IS NOT AVAILABLE YET! I RECEIVED A NOTICE IN YESTERDAY'S MAIL THAT TAKATA IS FILING BANKRUPTCY AND FOLLOWED THE INSTRUCTIONS ON THE CARD. NOTHING HAS HAPPENED AT THIS TIME BUT MY FEAR IS WHAT CAN HAPPEN BECAUSE WE HAVE BEEN WAITING SO LONG ALREADY.
Air bags, Nov 11, 2017
TAKATA RECALL FAILURE TO PROVIDE TIMELY SOLUTION
Air bags, Nov 10, 2017
TAKATA RECALL-- DEALERSHIP HAS BEEN UNABLE TO GET THE PARTS TO COMPLETE THE RECALL SERVICE
Air bags, Nov 10, 2017
IN MAY 2016 I RECEIVED NOTICE OF A PENDING AIRBAG RECALL ON OUR 2011 MERCEDES C300. IN TALKING TO MERCEDES TODAY THEY WILL GIVE NO TIMELINE FOR THE AIRBAG REPLACEMENT., JUST THAT IT IS STILL PENDING. HOW MUCH LONGER MUST I WAIT AND WORRY ABOUT AN AIRBAG THAT MIGHT KILL ME! THANKS FOR YOUR HELP.
Air bags, Nov 10, 2017
TAKATA RECALL- STILL NOT REPLACED!
Air bags, Nov 10, 2017
TAKATA RECALL. I CONTINUE TO CALL MERCEDES TO REPLACE THE AIRBAG AND THEY CONTINUE TO COMMUNICATE THAT THERE IS NO ETA AT THIS TIME FOR REPLACING THE AIRBAG WHICH MEANS THERE'S A PENDING STATUS PART REPLACEMENT. WHAT CAN I DO AT THIS POINT? I'M AN ACCIDENT WAITING TO HAPPEN IN MY OPINION. NO ACCIDENT HAS HAPPEN YET BUT WHO WANTS TO WAIT FOR IT TO HAPPEN!
Air bags, Nov 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 AND 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF ANAHEIM (5395 E LA PALMA AVE, ANAHEIM, CA 92807 (714) 777-1900) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.
Air bags, Nov 9, 2017
TAKATA RECAL CURRENTLY ACTIVE DUTY MILITARY AND THIS IS MY ONLY CAR AND GETTING STATIONED OVERSEAS BUT CAN'T SHIP IT BECAUSE OF THE RECALLS THAT ARE ON IT FOR ALMOST TWO FREAKING YEARS!!!! SEEING THAT SOME OF THE AIR BAGS ARE GETTING FIXED BUT CALLED DEALERSHIPS ALL THROUGH OUT TEXAS AND EVERYONE SAYS IT WILL BE MONTHS IF NOT YEARS TO GET THE RECALL FIXED. CALLED CORPORATE TO SEE IF THEY CAN HELP ME OUT AND NOPE STILL NOTHING. NOW I AM STUCK LEAVING MY CAR IN AMERICA WHERE ILL BE PAYING FOR A CAR THATS USELESS BECAUSE IT WON'T BE GOING WITH ME SINCE THIS RECALL IS TAKING SO LONG. WAY TO HELP THE MILITARY OUT
Air bags, Nov 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE CHECK ENGINE, AIR BAG, TRACTION CONTROL, AND LEFT SIDE MARKER WARNING INDICATORS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TOM MASANO MERCEDES-BENZ (815 LANCASTER AVENUE, READING, PA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS 100,642. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Nov 9, 2017
TAKATA RECALL, CAN'T GET THIS FIXED.
Air bags, Nov 8, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE WITH JOHN SISSON MOTORS (470 WASHINGTON RD, WASHINGTON, PA 15301) WHO STATED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THEY DID NOT KNOW WHEN PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Nov 7, 2017
TAKATA RECALL MANUFACTURER CONTINUES TO BE UNABLE TO COMPLETE THE RECALL REPAIR
Air bags, Nov 7, 2017
TAKATA RECALL MERCEDES BENZ HAS NOT REPLACED MY DRIVER AND PASSENGER SIDE AIRBAGS. IT' HAS BEEN OVER A YEAR SINCE THE RECALL WAS ISSUED.
Air bags, Nov 7, 2017
TAKATA RECALL
Air bags, Nov 7, 2017
TAKATA RECALL. I RECEIVED THE NOTICE IN THE MAIL REGARDING THE AIRBAG PROBLEM. I WENT TO THE WEBSITE AND DETERMINED THIS CAR IS AFFECTED. I CONTACTED THE DEALER AND WAS TOLD THERE ARE NO PARTS AVAILABLE, NOR DID THE DEALERSHIP HAVE ANY IDEA WHEN THERE MIGHT BE PARTS. RECALL ISSUED FEBRUARY 2016. PARTS STILL NOT AVAILABLE FROM MERCEDES BENZ FOR RECALL REPAIR? THIS IS CRAZY! HOW CAN THERE BE A RECALL FOR 18+ MONTHS AND THERE ARE STILL NO PARTS?
Air bags, Nov 6, 2017
TAKATA RECALL ON AIRBAGS. I HAVE REACHED OUT TO THE LOCAL MERCEDES BENZ DEALER BENTONVILLE AR 72712 BUT DEALER SAYS THEY CAN ONLY CALL WHEN THEY GET THE PARTS TO REPLACE. THEY HAVE NOT CALLED ME ALMOST FOR LAST 12 MONTHS. I DON'T KNOW WHAT TO DO NEXT. PLEASE ADVISE. THE CAR IS NOT REPLACED WITH THE NEW AIR BAGS. IT STILL RUNNING ON THE ORIGINAL DEFAULTED AIRBAGS.