2011 Mercedes-Benz C-Class
Problems, recalls and owner-reported issues
Air bags is the leading concern among 516 owner complaints filed for this model year. This is the 5th highest complaint count among 23 C-Class model years with reports.
Of the 2011 reports, 15 involved a crash and 8 involved a fire. 14 people were injured.
What owners report most often
Recalls and investigations
No safety recalls on file.
Representative owner complaints: air bags
269 reports, newest first. Show all
Air bags, Nov 6, 2017
"TAKATA RECALL" I HAVE BEEN WAITING FOR THE RECALL ALMOST TWO YEARS. TAKATA AND MERCEDES ARE NOT TAKING ANY ACTION.
Air bags, Seat belts, Nov 6, 2017
MY 2011 C-300 HAS TWO RECALLS PENDING FOR BOTH AIR BAGS (DRIVER AND PASSENGER). I HAVE BEEN COMPLAINING TO MBUSA FOR OVER 2 YEARS TO HAVE THEM REPLACED. TO THIS DAY 11/06/2017 MBUSA HAD MADE NO ATTEMPT TO CONTACT ME OR PROVIDE A SOLUTION. THE REAR SEAT-BELTS LOCKUP ON PASSENGERS AND RATCHET DOWN CONSISTENTLY WITH LITTLE MOVEMENT THEREBY REQUIRING THE PASSENGERS TO UNFASTEN THEIR BELTS AND RIDE WITHOUT THE SEAT BELT BEING FASTENED. I PURCHASED THE VEHICLE NEW AND BOTH PROBLEMS HAVE BEEN EXISTING FROM THE PURCHASE DATE MARCH 2011
Air bags, Nov 6, 2017
TAKATA RECALL I HAVE ASKED AT LEAST 5 TIMES AT THE DEALER AND CALLED THE CORP. OFFICE 3 TIMES TO HAVE MY AIRBAGS REPLACED. I AM NERVOUS DRIVING MY CAR ALL THEY SAY IS THEY DO NOT HAVE THE REPLACEMENT AND NOTHING THEY CAN DO, NOW TAKATA IS DECLARING BANKRUPTCY AND MERCEDES OFFERS NOTHING.
Steering, Power train, Air bags, Nov 6, 2017
NO NO FIX
Air bags, Seat belts, Nov 5, 2017
TAKATA RECALL
Air bags, Nov 5, 2017
TAKATA RECALL. I HAVE BEEN TRYING FOR OVER A YEAR TO GET THE AIRBAGS REPLACED. MY LOCAL DEALER , FORT MYERS MERCEDES - BENZ CONTINUALLY TELLS ME THEY DO NOT HAVE THE REPLACEMENT PARTS BUT THAT I SHOULD NOT DRIVE THE CAR. I HAVE NO CHOICE BUT TO DRIVE THE CAR AS THEY WON'T PROVIDE ME WITH A LOANER AND I CANNOT AFFORD TO RENT ANOTHER CAR WHILE MAKING PAYMENTS ON THIS CAR.
Air bags, Nov 4, 2017
TAKATA RECALL. I CONTACTED THE DEALER (MERCEDES BENZ OF SOUTH BAY) MORE THAN 1 YEAR AGO AND THEN AGAIN ON NOVEMBER 3, 2017. I WAS INFORMED THAT THEY STILL DO NOT HAVE THE REPLACEMENT PART.
Air bags, Nov 4, 2017
CANNOT REACH ANY DEALER TO FIX TO RECALLS ON MY CARE RECALL 1 : NHTSA RECALL NUMBER , 16V081 , SUMMARY: CERTAIN MERCEDES-BENZ VEHICLES AND ONE FCA MODEL ARE EQUIPPED WITH DRIVER-SIDE FRONT AIRBAGS PROVIDED BY THE SUPPLIER TK HOLDINGS INC. ("TAKATA"). ON JANUARY 25, 2016 TAKATA FILED A DEFECT INFORMATION REPORT WITH NHTSA ANNOUNCING A POTENTIAL DEFECT IN SOME OF THE SUBJECT INFLATORS. 2ND RECALL NHTSA RECALL NUMBER 16V363 SUMMARY CERTAIN MERCEDES-BENZ VEHICLES ARE EQUIPPED WITH PASSENGER-SIDE FRONT AIRBAGS PROVIDED BY THE SUPPLIER TK HOLDINGS INC. ("TAKATA"). ON MAY 16, 2016 TAKATA FILED A DEFECT INFORMATION REPORT WITH NHTSA ANNOUNCING A POTENTIAL DEFECT IN SOME OF THE SUBJECT INFLATORS. BASED UPON TAKATA'S INFORMATION TO DATE
Air bags, Nov 4, 2017
"TAKATA RECALL" IS DRIVING WITH A DEATH SENTENCE
Air bags, Nov 4, 2017
TTAKATA RECALL: NOTHING HAS HAPPENED WITH MY VEHICLE BECAUSE I DON'T DRIVE IT MUCH. I AM AFRAID. WHY?. BECAUSE FOR ALMOST TWO ( 2 ) YEARS NOW, CUSTOMERS HAVE BEEN WAITING ( AND MOST ARE DRIVING THEIR CARS FREQUENTLY) FOR A " FIX " FOR THE DANGEROUS PROBLEM, TO NO AVAIL. WHEN DO WE GET JUSTICE. NHTSA SHOULD PRESSURE TAKATA AND MERCEDES BENZ TO FIX THIS PROBLEM. WHAT AYE YOU WAITING FOR-DEATHS TO INNOCENT PERSONS?. PLEASE THIS PROBLEM NEEDS TO BE RESOLVED.
Air bags, Nov 4, 2017
TAKATA RECALL - DEALER STATES REPLACEMENTS ARE STILL NOT AVAILABLE
Air bags, Nov 3, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 AND 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED W.I. SIMONSON MERCEDES-BENZ AT (855) 677-2690 (1626 WILSHIRE BLVD, SANTA MONICA, CA 90403) WHERE IT WAS CONFIRMED THAT THE PARTS WOULD BE AVAILABLE IN SPRING OF 2018. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.
Air bags, Nov 3, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V383000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT RECEIVED THE RECALL NOTICE OVER A YEAR AGO. THE DEALER (MERCEDES-BENZ OF MEMPHIS, 5389 POPLAR AVE, MEMPHIS, TN 38119 (901) 345-6211) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HER THAT THEY FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Other or unspecified, Nov 3, 2017
I WAS CONTACTED YEARS AGO ABOUT THIS AND NO ONE HAS THE REPLACEMENT YET. I ONLY HAVE ONE VEHICLE, SO I WILL NEED A LOANER TOO.
Air bags, Nov 3, 2017
TAKATA RECALL, NO AIRBAGS ARE AVAILABLE FOR RECALL REPLACEMENT FROM LOCAL DEALER.
Air bags, Nov 2, 2017
IT HAS BEEN ALMOST TWO YEARS STILL NO REPLACEMENT, THEY SAY THAT THE AIR BAGS ARE BACK ORDERED.
Air bags, Nov 1, 2017
TAKATA RECALL. MY AIR BAG RECALL HAS BEEN GOING ON FOR ALMOST 2 YEARS, BUT NOTHING HAS BEEN DONE ABOUT IT. I HAVE ASKED THE DEALERSHIP AND THEY SAID THE REPLACEMENT AIR BAGS ARE NOT AVAILABLE.
Air bags, Nov 1, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) WAS RECEIVED IN MARCH OF 2016. AFTER CONTACTING THE DEALER (VITI MERCEDES IN TIVERTON, RI) AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Oct 31, 2017
AIRBAG IS LISTED FOR RECALL. STATING THEY WILL SEND ME A MESSAGE WHEN THE PARTS ARE ABLE TO BE REPLACED. THIS HAS BEEN SINCE FEB 11 2016... STILL THERE ARE NO REPLACEMENT PARTS?
Air bags, Oct 30, 2017
TAKATA RECALL - MERCEDES HAS NOT REPLACED THE DEFECTIVE AIR BAGS
Air bags, Oct 29, 2017
TAKATA RECALL - I RECENTLY PURCHASED A 2011 USED MERCEDES BENZ WHICH HAS TWO OPEN RECALLS FOR DEFECTIVE AIR BAGS. I WAS ADVISED BY THE DEALERSHIP A REMEDY WOULD BE COMING IN THE NEAR FUTURE BUT I HAVE BEEN UNABLE TO VERIFY THIS CLAIM. PLEASE ADVISE WHEN THIS RECALL WILL BE REMEDIED AND WHAT MY RECOURSE IS IN THE MEANTIME.
Air bags, Oct 27, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED THE INTERIM NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS), BUT HAD NOT RECEIVED A SECOND NOTICE FOR BOTH RECALLS INDICATING THAT THE REMEDY AND PARTS WERE AVAILABLE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Oct 27, 2017
"TAKATA RECALL". CONTACTED MERCEDES-BENZ OF MOBILE (251-472-2369) REQUESTING INFORMATION ABOUT TAKATA AIRBAG REPLACEMENTS. I WAS TOLD THAT THEY HAVE NOT MANUFACTURED REPLACEMENT PARTS AT THIS TIME. I STATED THAT I RECEIVED NOTICES ABOUT THE RECALL IN JUNE AND AUGUST OF 2016.
Air bags, Oct 26, 2017
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BENZEL-BUSCH MOTOR CARS IN ENGLEWOOD, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Oct 25, 2017
TAKATA RECALL. MANUFACTURER HAS FAILED TO REPLACE DEFECTIVE SAFETY DEVICE