2011 Mercedes-Benz C-Class
Problems, recalls and owner-reported issues
Air bags is the leading concern among 516 owner complaints filed for this model year. This is the 5th highest complaint count among 23 C-Class model years with reports.
Of the 2011 reports, 15 involved a crash and 8 involved a fire. 14 people were injured.
What owners report most often
Recalls and investigations
No safety recalls on file.
Representative owner complaints
516 reports, newest first.
Air bags, Mar 12, 2019
TAKATA RECALL. RECALL IS OVER 3 YEARS OLD, FEBRUARY 9, 2016, REMEDY IS STILL NOT AVAILABLE.
Air bags, Mar 11, 2019
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF CHANTILLY (14841 STONECROFT CENTER CT, CHANTILLY, VA 20151, (888) 774-1162) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Mar 11, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V010000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF ARROWHEAD AT 623-815-3900 (LOCATED AT 9260 W BELL RD, PEORIA, AZ 85382) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR BOTH RECALLS.
Air bags, Mar 11, 2019
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO MERCEDES-BENZ OF NASHVILLE (LOCATED AT 630 BAKERS BRIDGE AVE, FRANKLIN, TN 37067, (800) 770-5582) WHERE IT WAS DIAGNOSED THAT THE AIR BAG WIRING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED FOUR TIMES FOR THE SAME FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) AND MANUFACTURER RECALL NUMBER: 2019010001 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,720. *BF *TR
Air bags, Electronic stability control (ESC), Mar 8, 2019
THE RINGS USED TO DETERMINE WHEEL SPEED FOR THE STABILITY SYSTEM FAIL, THIS HAS HAPPENED TWICE TO MY CAR AND CAN RESULT IN THE BRAKES BEING APPLIED WITHOUT WARNING. ALSO TAKATA AIR BAGS HAVE NOT BEEN REPLACED IN THE THREE YEARS AFTER THE RECALL.
Air bags, Mar 6, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) AND MANUFACTURER RECALL NUMBER: 2019010001 (AIR BAGS). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF ALBUQUERQUE AT (505) 821-4000 (LOCATED AT 8920 PAN AMERICAN FWY NE, ALBUQUERQUE, NM 87113) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Mar 5, 2019
3 YEARS AGO MY CAR HAD A DRIVER SIDE AIRBAG RECALL. I CALL THE DEALERSHIP EVERY 4 MONTHS AND NOTHING HAS BEEN REPAIRED. NOW, IN 2019 I JUST FOUND OUT THERE IS A RECALL ON THE PASSENGER SIDE AIRBAG TOO. THE DEALERSHIP HAS TOLD ME THERE IS NOTHING THEY CAN DO RIGHT NOW ON EITHER RECALL. IT IS MY PROBLEM. ANYTHING I CAN DO?
Air bags, Mar 2, 2019
TAKATA RECCALL: MERCEDES HAS NOT REMEDIED THIS PROBLEM THOUGH IT HAS BEEN KNOWN FOR SOME TIME. I JUST GOT ANOTHER LETTER SAYING "WE DON'T HAVE PARTS, STAY TUNED, WE WILL LET YOU KNOW", THIS IS UNACCEPTABLE FOR A DANGEROUS RECALL
Air bags, Feb 26, 2019
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ALEXANDRIA MERCEDES-BENZ (200 S PICKETT ST, ALEXANDRIA, VA 22304, (703) 341-2100) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT CONSUMER STATED REPLACEMENT AIR BAGS WERE NOT AVAILABLE.*JB
Air bags, Feb 21, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) WAS RECEIVED IN FEBRUARY OF 2016. AFTER CONTACTING MERCEDES-BENZ OF RICHMOND (8225 WEST BROAD ST., HENRICO, VA) AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE CONTACT STATED THAT HE RECEIVED SEVERAL LETTERS INDICATING THAT THE PARTS WERE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Feb 21, 2019
TAKATA RECALL.
Air bags, Feb 17, 2019
'TAKATA RECALL THERE WAS A RECALL ON MY CAR FOR AIRBAGS SINCE FEBRUARY,2016 EVER SINCE I HAVE T HEARD FROM ANYONE ON BEHALF I CALLED DEALERS THEY SAID PARTS ARE NOT AVAILABLE. I BELIEVE THIS IT'S VERY INRESPOSIBLE IN YOUR BEHALF. IT CLEARLY SAID IN CASE OF A ACCIDENT SERIOUSLY INJURIES CAN OCCUR DUE TO THIS SO CAN YOU SOMEONE GIVE ME AN ANSWER ON THIS.
Air bags, Engine, Feb 15, 2019
TAKATA INFLATORS THE FIRST RECALL WAS FEBRUARY 2016 FOR THE DRIVER SIDE AIRBAG A REASONABLE AMOUNT OF TIME IS PAST THE PARTS WERE PROMISED IN SEPTEMBER 2018 AND NO DELIVERY. NOW A NEW RECALL OF JANUARY 2019 FOR THE PASSENGER SIDE AIRBAG INFLATOR HAS BEEN ISSUED I'M TOLD BY MERCEDES-BENZ USA THAT THE PARTS WILL BE AVAILABLE SEPTEMBER 2019 . THIS IS AN UNREASONABLE AMOUNT OF TIME GIVEN THE THREE YEARS OF THE PREVIOUS RECALL NOT BEING REMEDIED. ALSO I'M TOLD BY THE DEALERSHIP THAT THE MOTOR MOUNTS ARE COLLAPSED I CAN'T HELP BUT THINK THAT THIS IS A DEFECT ALSO SUBJECT TO RECALL.
Air bags, Feb 14, 2019
I RECEIVED NOTIFICATION OF A DEFECTIVE PASSENGER SIDE AIRBAG IN MAY 2016. I HAVE RECEIVED TWO SUBSEQUENT LETTERS DATED DECEMBER 2017 AND JUST TODAY FEBRUARY 14, 2019 STATING THE PROBLEM AND THAT THE COMPANY ( MERCEDES BENZ USA ) THROUGH THEIR PARENT COMPANY DAIMLER AG WAS TAKING ALL NECESSARY MEASURES TO REMEDY THIS SITUATION. WE WERE ALSO TOLD THAT THEY WERE WORKING CLOSELY WITH THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION AND AIRBAG SUPPLIERS TO PROVIDE A REMEDY AS SOON AS POSSIBLE, AND TO PRIORITIZE REPAIRS ACCORDING TO RISK FACTORS IDENTIFIED THROUGH TESTING. WE HAVE BEEN TOLD ONCE AGAIN THAT REPLACEMENT PARTS ARE NOT YET AVAILABLE, BUT WE WILL BE CONTACTED ONCE PARTS BECOME AVAILABLE. IT HAS BEEN 2 1/2 YEARS AND STILL NO REMEDY. WE ARE DRIVING AROUND WITH A BOMB WAITING TO GO OFF IN THE FRONT SEAT OF OUR VEHICLE. WHEN IS ENOUGH ENOUGH? ARE WE WAITING FOR SOMEONE TO BE INJURED OR KILLED. I PURCHASED MERCEDES BENZ VEHICLE BECAUSE I WAS LEAD TO BELIEVE THEY WERE ONE OF THE SEVEN SAFEST CARS ON THE ROAD. I DO NOT HAVE A WARM AND FUZZY FEELING ABOUT OWNING MY MERCEDES WHEN THE PARENT COMPANY CANNOT REMEDY A SITUATION THAT PUTS MY FAMILY AND I AT RISK. I WOULD HAVE EXPECTED MORE FROM MERCEDES BENZ. GOING FORWARD I DO NOT WANT MORE EMPTY PROMISES. FIX THIS PROBLEM ONCE AND FOR ALL SO YOU MIGHT RESTORE SOME CONFIDENCE IN YOUR NAME AGAIN.
Air bags, Feb 13, 2019
THE RECALL WAS ISSUED IN FEBRUARY 2016 AND IS STILL UNRESOLVED. THIS IS NOT CORRECTED IN A TIMELY MANNER
Air bags, Engine, Feb 13, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300W. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT ALSO STATED THAT THE VEHICLE FAILED TO START. THE CONTACT ATTEMPTED TO JUMPSTART THE VEHICLE, BUT WAS UNSUCCESSFUL. IN ADDITION, THE AIR BAG INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 47,000.
Air bags, Feb 13, 2019
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) AND AN UNKNOWN RECALL FOR THE PASSENGER SIDE AIR BAGS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF MUSIC CITY AT (615) 724-6262 (LOCATED AT 734 ENVIOUS LN, NASHVILLE, TN 37217) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Feb 12, 2019
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF EASTON (4300 MORSE CROSSING, COLUMBUS, OH 43219, (614) 291-2007) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Feb 11, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND TBD (AIR BAGS). THE CONTACT CALLED PLAZA MERCEDES-BENZ AT 314-266-5469 (LOCATED AT 11910 OLIVE BLVD, CREVE COEUR, MO 63141) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR BOTH CAMPAIGNS.
Air bags, Feb 11, 2019
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF BATON ROUGE (10949 AIRLINE HWY, BATON ROUGE, LA 70816, (225) 424-2241) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Feb 11, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) WAS RECEIVED IN FEBRUARY OF 2016. AFTER CONTACTING THE LOCAL DEALER (PLAZA MOTORS, 11030 OLIVE BLVD, CREVE COEUR, MO), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT*JB
Air bags, Feb 10, 2019
TAKATA RECALL. UNTIL NOW, THIS HAS NOT BEEN FIXED. IT HAS BEEN THREE YEARS SINCE THE FIRST RECALL CAME OUT. IN MY OPINION, THAT IS WAY TOO LONG TO GET THIS TAKEN CARE OF. NOTHING HAS HAPPENED YET TO MY VEHICLE, BUT I THINK IT HAS BEEN WAY TOO LONG THAT NOTHING HAS BEEN DONE TO REPLACE THESE. MFG. RECALL N0. 2018030009 AND 2018030011
Air bags, Feb 10, 2019
TANAKS RECALL JUST GOT ANOTHER NOTICE HOW FAILURE OF REPLACEMENT CAN CAUSE INJURY OR DEATH. THE REPLACEMENT IS NOT YET AVAILABLE
Air bags, Feb 7, 2019
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AUTOHAUS ON EDENS AT (847) 272-7900 (LOCATED AT 1600 WEST FRONTAGE RD, NORTHBROOK, IL 60062) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Fuel/propulsion system, Feb 7, 2019
I HAD A FUEL PUMP FLANGE CRACK AND LEAK FUEL WHEN TANK WAS FILLED. ALSO, THE CHECK ENGINE LIGHT THREW CODES RELATING TO SMALL LEAKS IN THE SYSTEM AND AS SUCH WOULDN'T PASS STATE INSPECTION. I HAD TO GET THESE FIXED -- BASICALLY BOTH SIDES (FUEL PUMP/FILTER/SENDING UNIT) AT THE COST OF ALMOST $1,000 AT A LOCAL SHOP. ALL VIN SEARCHES DIDN'T SHOW THAT MY CAR WAS UNDER RECALL FOR THE FUEL SYSTEM, HOWEVER I NOTICED THAT MANY OTHER MODELS IN YEAR 2011-2012 WERE UNDER RECALL: SEE NHTSA CAMPAIGN ID #12V557000. I BELIEVE THIS MODEL SHOULD BE INCLUDED IN THIS RECALL.