2012 Mercedes-Benz C-Class
Problems, recalls and owner-reported issues
Air bags is the leading concern among 587 owner complaints filed for this model year. This is the 3rd highest complaint count among 23 C-Class model years with reports.
Of the 2012 reports, 8 involved a crash and 7 involved a fire. 10 people were injured and 1 person died.
What owners report most often
Recalls and investigations
No safety recalls on file.
Representative owner complaints: air bags
312 reports, newest first. Show all
Air bags, Aug 28, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AT 866-893-4245, BUT WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Aug 27, 2017
TAKATA RECALL - RECEIVED RECALL LETTER MARCH 2017. I REFUSE TO DRIVE MY CAR WITH AN AIRBAG THAT COULD DISFIGURE OR KILL ME. THE DEALER TELLS ME THEY HAVE NO IDEA WHEN PARTS MIGHT BE AVAILABLE. NOW TAKATA FILED BANKRUPTCY. I CANNOT SELL MY CAR WITH FAULTY AIRBAG. IT IS USELESS.
Air bags, Aug 16, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED WHEN THE VEHICLE WAS STARTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Aug 14, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2017. AFTER CONTACTING THE DEALER (MERCEDES-BENZ OF MONTEREY IN MONTEREY, CALIFORNIA) AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Aug 11, 2017
TAKATA RECALL. THE DEALER HAS ONLY SAID THAT THEY DO NOT KNOW WHEN THE AIRBAG REPAIR WILL BE AVAILABLE. WE ARE ELDERLY SENIOR CITIZENS ARE ARE FEARFUL OF DRIVING THE CAR. OUR CAR IS IN THE PG 10.
Air bags, Aug 8, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2017. AFTER CONTACTING THE DEALER (NORTH PALM BEACH MERCEDES LOCATED IN PALM BEACH FLORIDA) ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Jul 31, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. UPDATED 10/17/17*LJ *JS
Air bags, Jul 27, 2017
TL* THE CONTACT OWNS A 2012 MERCEDES BENZ C250. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH OF 2017. THE DEALER ( MERCEDES-BENZ OF FT. PIERCE 4500 S US HWY 1, FORT PIERCE, FL, 34982, 772-617-0819) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR AND THAT THEY WOULD CONTACT HER WHEN THEY WERE AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 09/26/17*LJ UPDATED 10/11/2017*JS
Air bags, Jul 19, 2017
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF LAGUNA NIGUEL, CALIFORNIA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Jul 9, 2017
HAVE A RECALL NOW IT HAD TO TRADE IT IN FOR A GOOD VALUE
Air bags, Jul 8, 2017
TAKATA RECALL
Air bags, Jun 30, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED FOR PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Jun 30, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CRITZ MERCEDES-BENZ OF SAVANNAH (7000 ABERCORN ST, SAVANNAH, GA, 31406, (912) 354-7000) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Jun 28, 2017
TAKATA RECALL. I RECEIVED NOTIFICATION FOUR MONTHS AGO THAT MY AIR BAG WAS DANGEROUS AND THEREFORE RECALLED. HOWEVER, I NEVER RECEIVED A FOLLOW UP LETTER NOTIFYING THAT REPLACEMENT PARTS ARE AVAILABLE AND WHEN CALLING TOM MASANO MERCEDES IN READING, PA ON JUNE 28TH, THEY ARE STILL UNABLE TO REMEDY THE SITUATION.
Air bags, Jun 28, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MERCEDES BENZ OF ATHENS, GA (706) 521-0774) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Jun 19, 2017
TAKATA RECALL - IT HAS BEEN OVER A YEAR, STILL NO REMEDY FOR THE AIR BAG ISSUE. CHECKED WITH DEALER ON SEVERAL OCCASIONS AS WELL AS THE NHTSA WEBSITE. THIS IS NOT ACCEPTABLE! THIS IS A SAFETY ISSUE, AND A LOT OF US DRIVE WITH CHILDREN IN THE CAR. THE VEHICLE MANUFACTURER INSTALLED IT, AND SHOULD BE LIABLE TO REPAIR THE VEHICLE. THEN THEY CAN FIGHT TO BE REIMBURSED. THIS IS RIDICULOUS ALREADY!! THEY ARE PUTTING PEOPLE'S LIVES IN DANGER. I HAVE 2 VEHICLES, ONE A 2006 FORD FUSION AND ONE A 2012 MERCEDES C300, NEITHER OF THEM ARE SAFE TO HAVE MY CHILDREN IN!!!!
Air bags, Jun 14, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (CALSTAR MOTORS 700 S. BRAND BLVD, GLENDALE, CA, 91204) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Jun 12, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/24/17*LJ *CN
Air bags, Jun 8, 2017
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (JAMES MOTORS OF LEXINGTON, KENTUCKY) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Air bags, May 31, 2017
TL* THE CONTACT OWNS A 2012 MERCEDES BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MERCEDES BENZ OF TAMPA FLORIDA DEALER WAS CONTACTED AND STATED THAT THERE HAD BEEN NO INCIDENCES IN WHICH THE AIR BAG FAILED DURING A REPORTED CRASH. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THEY HAD NOT SERVICED THIS YEAR, MAKE, AND MODEL VEHICLE AS OF YET. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, May 15, 2017
TAKATA RECALL NOT REMEDY AVAILABLE
Air bags, Other or unspecified, May 15, 2017
TAKATA RECALL, NO REPAIR ON 2012 C250 MERCEDES AND NO ESTIMATE ON WHEN THEY WILL HAVE PARTS TO REPAIR. ISN'T IT DANGEROUS TO DRIVE THIS CAR WITH A PASSENGER IN FRONT SEAT? WHAT IS MY RECOURSE? ALSO ENGINE LIGHTS COMES ON AND SENSORS HAVE BEEN CHANGED AND MECHANIC DOES NOT KNOW WHAT ACTUAL PROBLEM IS/ COULD THIS JUST BE A BAD FUSE?
Air bags, May 13, 2017
TAKATA RECALL! I TOOK MY 2012 MERCEDES IN FOR ITS MAINTENANCE . AT THIS TIME, I WAS APPROACHED AND TOLD THAT MY CAR WAS ON THE RECALL LIST DUE TO AIRBAGS. AT THIS TIME, I WAS INFORMED OF THE SAFETY ISSUE AND I WAS SEVERELY CONCERNED FOR MY 17 YEAR OLD DAUGHTER. THIS WAS HER CAR! I WAS TOLD THERE WAS NOT A FIX. THAT I COULD TAKE THE RISK OF MY DAUGHTER BEING SEVERELY INJURED. WOW!! LET ME ASK YOU WHAT YOU WOULD HAVE DONE! I THEN OUT OF FEAR, TRADED MY 2012 MERCEDES IN. TOOK A HUGE LOSS AND BOUGHT HER A NEWER VEHICLE. HER OTHER CAR WAS PAID OFF. I HAD TO PUT A DORK PAYMENT ON YET ANOTHER CAR WITH A 2 YEAR FINANCE. WHY SHOULD I BE HELD ACCOUNTABLE! I DIDN'T PUT THE AIRBAGS IN THE CAR. I THOUGHT AS A MOTHER, I WAS PURCHASING A SAFE RELIABLE CAR FOR MY DAUGHTER. I'M OUT $32,000 ... WHO'S GOING TO JUSTIFY THIS? WHY SHOULD I HAVE TO EAT THIS COST! I DON'T THINK SO! I NEED TO BE REIMBURSED THE DIFFERENCE IT WOULD HAVE COST TO REPLACE AIRBAGS. WHY SHOULD THE MERCEDES DEALER BE ABLE TO PROFIT OFF ME AS WELL? THEY WILL FIND A WAY TO FIX THE AIRBAGS THEN TURN AROUND & SELL THE CAR @ THE USUAL JACKED UP COST. THIS IS NOT FAIR! SOMEONE BEST FIND THE ANSWER.
Air bags, May 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Apr 20, 2017
TAKATA RECALL MERCEDES SENT OUT A RECALL NOTICE FOR THE PASSENGER SIDE AIRBAG BUT CLAIMS THEY DO NOT HAVE REPLACEMENT FOR IT IN STOCK AND DOESN'T KNOW WHEN THEY'RE GETTING THEM.