2012 Mercedes-Benz C-Class
Problems, recalls and owner-reported issues
Air bags is the leading concern among 587 owner complaints filed for this model year. This is the 3rd highest complaint count among 23 C-Class model years with reports.
Of the 2012 reports, 8 involved a crash and 7 involved a fire. 10 people were injured and 1 person died.
What owners report most often
Recalls and investigations
No safety recalls on file.
Representative owner complaints
587 reports, newest first.
Air bags, Apr 5, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (CARDENAS METROPLEX, 111 N LOOP 499, HARLINGEN, TX 78550) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND DID NOT KNOW WHEN THEY WOULD ARRIVE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Engine, Apr 4, 2018
2012 MERCEDES BENZ C250W. CONSUMER WRITES IN REGARDS TO OIL COOLANT HOUSING REPAIR. *LD THE CONSUMER REQUESTED TO BE REIMBURSED FOR WORK THAT WAS NOT DONE PROPERLY, OR AT ALL. *JS
Engine, Mar 30, 2018
MY C250 HAS ONLY 62,000 MILES. LAST MONTH, IGNITION COIL BROKE, SO I SPENT ABOUT $300 TO REPAIR THAT. ONLY 2 DAYS AFTER I FIXED THE PROBLEM, THE ENGINE INTAKE AND EXHAUST CAM SHAFT ADJUSTERS, TIMING CHAIN TENSIONER BROKE. TOTAL REPAIR COST OF ABOUT $4,000. HOW CAN A VEHICLE THAT HAS ONLY 62,000 MILES HAVE ALL THOSE MAJOR MECHANICAL PROBLEMS? I KNOW I PURCHASED A LEMON. I CALLED AND TALKED TO BENZ CUSTOMER SERVICE REP IN NEW YORK AREA. ORIGINALLY HE TOLD ME THAT HE SURE MADE IT SOUND LIKE THEY BENZ WILL PAY FOR A BIG CHUNK OF TOTAL REPAIR BILL. AND PROMISED TO ME THAT HE WILL GET BACK TO ME WITH AN ANSWER WITHIN FEW DAYS. I CALLED HIM MANY TIMES AND MY WIFE CALLED HIM AS WELL. NEVER A REPLY FOR OVER A MONTH. OUT OF FRUSTRATION, I TRIED TO FIND HIS SUPERVISOR. ONLY AFTER I TRY TO TALK TO HIS SUPERVISOR, THE CUSTOMER REP CALLED ME UP AND OFFER 10% OF REPAIR COST. HE BLAME ME FOR NOT TAKING MY BENZ TO FOR ALL MECHANICAL ISSUES DURING POSSESSION OF MY VEHICLE. THAT IS THE REASON WHY BENZ OFFERED TO PAY FOR 10% OF REPAIR COST. SO I TOLD HIM. BENZ SALESMAN NEVER MENTIONED THAT TO ME. IF IN FACT, I HAD TO TAKE MY VEHICLE TO BENZ DEALERSHIP FOR ANY REPAIRS TO GET BETTER SERVICE DISCOUNT, I WOULD HAVE TAKEN IT TO BENZ DEALERSHIP. THEY NEVER MENTION NO SUCH THING, AND NOW MAKING EXCUSE TO BLAME ME FOR THEM SELLING ME A LEMON. I AM SO DISAPPOINTED BY QUALITY AND CUSTOMER SERVICE OF MERCEDES BENZ COMPANY.
Air bags, Mar 27, 2018
"TAKATA RECALL" THE VEHICLE WAS PURCHASED IN AUGUST OF 2014 AND I RECEIVED MY FIRST NOTICE REGARDING AIRBAG REPLACEMENT IN LATE 2016. I HAVE CONTACTED MY LOCAL DEALER SEVERAL TIMES WITH NO SATISFACTION FROM THEM. THEY TELL ME THE SAME STORY EACH TIME I CALL OR SHOW UP IN PERSON, YOU WILL BE NOTIFIED WHEN WE HAVE A AIRBAG FOR YOUR VEHICLE. THIS IS THE PASSENGER SIDE AIRBAG AND IT OFFERS NO PROTECTION TO MY PASSENGERS IN THE EVENT OF A CRASH. CAN YOU HELP?
Engine, Mar 26, 2018
ENGINE WAS STALLING UPON INITIAL STARTUP. TOOK TO MERCEDES AND RECEIVED AN ESTIMATE FOR $4500 FOR A NEW TIMING CHAIN AND CAM ADJUSTERS. THE CAR ONLY HAS 46000 MILES ON THE ODOMETER. AFTER SEARCHING THE BLOGS, I FIND THAT THERE ARE HUNDREDS OF COMPLAINTS ABOUT THIS EXACT ISSUE. WHY ISN'T THERE A RECALL OR TSB ON THIS?
Air bags, Mar 21, 2018
THE AIR BAG LIGHT WAS ACTING UP LIKE TURNING ON AND COUPLE MINS TURN OFF AND I TOOK IT TO THE MERCEDES BENZ TO CHECK IT AND THEY TOLD THE SENSOR WAS DEFFECTED AND I COULDN'T AFFORD FOR THE PRICES AND I TOLD THEM THAT THIS CAR HAVE AND RECALL THATS WHY I BRING IT HERE AND THEY CHARGE $132.40 FOR DIAGNOSTIC
Air bags, Mar 15, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Other or unspecified, Mar 14, 2018
THE CAR RATTLES AND SHAKE WHEN STARTS WHICH CAUSE THE EMISSIONS SYSTEM TO WORK HARDER AND SEND OUT FUMES.
Air bags, Mar 2, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Air bags, Feb 23, 2018
I RECEIVED A NOTICED OF MY AIRBAGS WERE RECALLED I CALLED AND VISITED MY DEALER MERCEDES OF SAN DIEGO, THE CONTINUE TO BLOW ME OFF, THEY WILL NOT ADDRESS THE ISSUE.... WHAT DO I DO NOW?
Air bags, Other or unspecified, Feb 21, 2018
CPSC: I RECEIVED A NOTICE FROM MERCEDES THAT MY CAR MAY SERIOUSLY INJURE OR KILL ME BUT THEY CANT FIX IT YET. I ASKED FOR LOANER CAR UNTIL THEY COULD GET IT FIXED AND THEY SAID "WELL ITS REALLY NOT UNSAFE THEY JUST HAD TO SEND THE LETTER FOR LEGAL REASONS. *DT *JS
Air bags, Feb 20, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V071000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF CORAL GABLES (LOCATED AT 300 ALMERIA AVE, CORAL GABLES, FL 33134, (305) 445-8593) WAS CONTACTED AND CONFIRMED THAT THE REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE.
Air bags, Feb 8, 2018
AFTER DISCUSSING OUR ISSUE OF A DELAYED RESPONSE TO REPAIR OUR DEFECTIVE VEHICLE IN A TIMELY MANNER WITH REPRESENTATIVES FROM MERCEDES-BENZ USA, WE SENT THE ATTACHED EMAIL TO NHTSA AND RECEIVED THE ATTACHED RESPONSE TO FILE A COMPLAINT. WE HAVE RECEIVED AN EMAIL ONLY FROM THE NHTSA TO FILE THIS COMPLAINT. BOTH MERCEDES-BENZ USA AND THE NHTSA ARE LIABLE IN NOT PREFORMING THE NECESSARY REPAIRS IN A TIMELY MANNER. BASED ON THE INFORMATION IN THE RECALL THAT THIS SAFETY FEATURE IN OUR VEHICLE WILL "POSSIBLY CAUSE SERIOUS INJURY OR DEATH." THIS VEHICLE SHOULD BE RECALLED IMMEDIATELY AND REPAIRED WITHING A WEEK OF SENDING OUT THE RECALL NOTICE. THIS TACTIC TO STALL HAS PUT OUR FAMILY IN DANGER WITH THE DEFECTIVE SAFETY AIR-BAG INSTALLED.
Air bags, Feb 4, 2018
TAKATA AIR BAG...IVE BEEN TRYING TO MAKE THESE PPL FIX MY AIRBAG AFTER I GOT A LETTER FROM TAKATA AND EXPLAINED HOW DANGEROUS IT IS.I DROVE THIS CAR EVERYDAY FOR WORK NOW IAM SCARED.I WOULD LIKE TO GET THE AIR BAG FIX THX...
Electrical system, Wheels, Service brakes, Feb 1, 2018, fire
MY VEHICLE WAS DAMAGED BY K AND H AUTO. THE ELECTRICAL UNIT IS MALFUNCTIONING, THE LIGHT IS BROKEN ON THE RIGHT SIDE, AND THE ROTORS AND BRAKES HAVE BEEN RUSTED, PLEASE HAVE SOMEONE ATTEND TO THIS MATTER. THANKS, AND HAVE A VERY BLESSED DAY. ANOTHER COMPANY BY THE NAME OF ANS TOWING, TOWED MY VEHICLE WITHOUT CARE AND I AM NOW HAVING ACCELERATION ISSUES WITH MY VEHICLE. THE VEHICLE WAS DRAGGED THROUGH WATER ON OCTOBER 17-18, 2018.
Air bags, Jan 29, 2018
TAKATA RECALL. I RECEIVED A LETTER IN MARCH 2017 ABOUT THE SAFETY DEFECT BUT THEY DO NOT HAVE REMEDY PARTS AVAILABLE BE TO REPLACE THE AIRBAG.
Service brakes, Jan 29, 2018
2012 MERCEDS BENZ C63 AMG. CONSUMER WRITES IN REGARDS TO MERCEDES BENZ DEALER NOT REPLACING OR REPAIRING ANY DEFECTIVE VEHICLES PARTS. *LD THE CONSUMER STATED THE CLEAR COAT PAINT WAS PEELING OFF OF THE BRAKE CALIPERS.*JS
Air bags, Jan 21, 2018
TAKATA RECALL WHILE DRIVING MY CAR, I RECEIVED AN INDICATOR ON MY DASHBOARD THAT SAID 'LEFT SIDE SERVICE MALFUNCTION REQUIRED. ALSO, THE AIRBAG ICON WARNING APPEARED.
Air bags, Jan 16, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF PEMBROKE PINES, 14199 PINES BLVD, PEMBROKE PINES, FL 33027, (954) 644-5035) WAS UNABLE TO VERIFY WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. THE VIN WAS NOT AVAILABLE. *TT *TR
Air bags, Jan 16, 2018
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF ROCHESTER IN ROCHESTER, NEW YORK WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Air bags, Other or unspecified, Jan 11, 2018
I HAVE GRANDCHILDREN FREQUENTLY IN MY CAR AND HAVE BEEN ANIOUS FOR MORE THAN A YEAR WITHOUT A REMEDY OR REPAIR TO CORRECT THE PROBLEM FROM STRESS AND WORRY OF INJURY/DEATH TO MYSELF OR FAMILY OR FRIENDS. WILL YOU PROVIDE ME WITH A SAFE VEHIICLE TO DRIVE/TRANSPORT UNTIL REPAIR IS DONE.
Air bags, Jan 10, 2018
TAKATA RECALL I RECEIVED A LETTER MONTHS AGO ABOUT THE RECALL AND THAT MERCEDES WOULD NOTIFY ME WHEN THE NEW PARTS WOULD BE AVAILABLE. I RECEIVED A LETTER IN DECEMBER 2017 THAT THE PARTS WOULD BE AVAILABLE BY DECEMBER 31,2018. THIS REQUIRES A WHOLE YEAR OF DRIVING AND WHEN IN THE LETTER IT SAYS THE RISKS CAN CAUSE SERIOUS INJURY OR DEATH. THIS SHOULD NOT TAKE A WHOLE YEAR TO TAKE CARE OF. I FEEL VERY UNSAFE WITH THIS MATTER.
Air bags, Jan 8, 2018
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HENDRICKS MERCEDES-BENZ IN CHARLOTTE, NORTH CAROLINA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Jan 8, 2018
I JUST SPOKE TO FAITH FROM MERCEDES-BENZ USA TO CONFRONT IS MY CAR SAFE TO DRIVE WITH MY 15 YR OLD CHILD ON PASSENGER SIT, THEY TOLD ME THE RE CALL WAS A PRECAUTION ONLY, I TOLD THEM I'M AWARE FOR SAFETY OF MY CHILD AND ME WHILE DRIVING MY CAR AND TO FIX IT IN ON DEC 2018 AND I DON'T FEEL MY CHILD SAFE AT ALL AFTER I RECEIVE THE NOTICE OF THE AIR BAG RECALL ON PASSENGER THE MERCEDES TOLD ME THEY LET ME ALLOW TO STOP DRIVE MY CAR IF THEY RECEIVE A NOTICE FROM NHTSA ALLOW TO STOP DRIVING MY CAR PLEASE HELP ME UP TO FIND A WAY IF IT'S MY CAR IS SAFE TO DRIVE WITH MY SON ON PASSENGER SIT.. THANK YOU!
Air bags, Jan 5, 2018
TAKATA RECALL - IT HAS BEEN A YEAR AND THE AIR BAG IS STILL NOT AVAILABLE. I WANT TO ESCALATE THIS SO THAT I CAN GET THIS TAKEN CARE OF IN A TIMELY FASHION, 1 YEAR IS NOT TIMELY. PLEASE ADVISE AS TO WHAT ACTIONS I CAN TAKE IN ORDER TO OBTAIN MY SERVICE FOR THE RECALL. I HAVE CONTACTED THE LOCAL MERCEDES AND THEY STATE THEY WILL NOTIFY ME WHEN THEY HAVE THE PARTS, BUT I HAVE NOT HEAR ANYTHING IN A YEAR.