2012 Mercedes-Benz C-Class
Problems, recalls and owner-reported issues
Air bags is the leading concern among 587 owner complaints filed for this model year. This is the 3rd highest complaint count among 23 C-Class model years with reports.
Of the 2012 reports, 8 involved a crash and 7 involved a fire. 10 people were injured and 1 person died.
What owners report most often
Recalls and investigations
No safety recalls on file.
Representative owner complaints
587 reports, newest first.
Air bags, Nov 24, 2017, crash
TAKATA RECALL I WAS INVOLVED IN A HEAD ON COLLISION IN 2015 DRIVING MY 2012 MERCEDES C250. THE IMPACT WAS SEVERE AND TOTALED MY CAR, BUT THE AIRBAGS DID NOT DEPLOY. MY CRASHING SPEED WAS WELL OVER 45MPH. I PURCHASED A MERCEDES BENZ FROM THE DEALER FOR ITS SAFETY AND I AM DISAPPOINTED THAT MERCEDES BENZ FAILED TO RECOGNIZE THE DEFECT BEFORE SELLING ME A CAR THAT WASN'T SAFE. I AM LUCKY TO WALK AWAY WITH MINOR INJURIES, I HAVE BEEN TERRIFIED OF DRIVING A MOTOR VEHICLE EVER SINCE.
Air bags, Nov 21, 2017
TAKATA RECALL
Air bags, Nov 21, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF PITTSBURGH (4709 BAUM BLVD, PITTSBURGH, PA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Nov 21, 2017
TAKATA RECALL - REPLACEMENT AIRBAGS ARE STILL NOT AVAILABLE FOR MY VEHICLE AND ARE NOT REPLACED. NEED REPLACEMENT ASAP AS CAR IS NOT USED AND IS NOT SAFE.
Air bags, Nov 20, 2017
TL* THE CONTACT OWNS A 2012 MERCEDES BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED, AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. *BF UPDATED 8/15/18*JB
Air bags, Nov 20, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE AUDI FORT LAUDERDALE DEALER LOCATED AT 1200 N FEDERAL HWY, FORT LAUDERDALE, FL 33304 WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TR
Air bags, Nov 18, 2017
TAKATA RECALL. I AM STILL NOT ABLE TO GET THIS ISSUE RESOLVED, AND TIME IS RUNNING OUT. I BOUGHT THIS CAR IN OCTOBER 2016, WHEN I DID AN INTERNET SEARCH TO SEE IF MY CAR WAS ON THE RECALL LIST. IT WAS, BUT THERE WAS A MESSAGE THAT THERE IS CURRENTLY NOT A REPAIR AVAILABLE. I AM STILL GETTING THAT MESSAGE TODAY, NOVEMBER 17, 2017.
Air bags, Nov 17, 2017
TAKATA RECALL - AS OF TODAYS DATE, 11/17/2017, I HAVE RECEIVED NO INFO FROM MBENZ AS TO WHEN THIS DEFECTIVE AIRBAG ISSUE WILL BE CORRECTED. MEANWHILE, I AM AFRAID TO HAVE ANYONE RIDE IN THE PASSENGER SEAT BECAUSE IT IS THE SIDE WITH THE DEFECTIVE AIRBAG. I AM SUBMITTING A COMPLAINT BECAUSE THIS PROBLEM WAS ANNOUNCED 1/10/2017 BY MBENZ AND IT IS NOW 11/17/2017 AND THE ISSUE HAS NOT BEEN CORRECTED YET. I HAVE TAKEN MY CAR IN FOR SERVICE ANNUALLY AT MBENZ DEALERSHIPS SINCE I PURCHASED THE CAR IN 2014 AND IT HAS BEEN IN TWICE SO FAR THIS YEAR FOR SERVICES AND NO REPAIR TO THE AIRBAG HAS BEEN COMPLETED. I BELIEVE THAT THIS SAFETY HAZARD SHOULD BE COMPLETED IN A TIMELY MANNER, AND IT SEEMS THAT I WILL HAVE TRADED IN MY CAR BEFORE ANYONE GETS AROUND TO FIXING THIS. THEY HAVE BEEN UNABLE TO REMEDY THIS PROBLEM WITHIN A REASONABLE AMOUNT OF TIME.
Air bags, Nov 15, 2017
TAKATA RECALL - MY CAR WAS RECALLED A YEAR AGO FOR PASSENGER SIDE AIRBAG ISSUE THAT CAN RESULT IN 'DEATH OR INJURY'. A YEAR LATER MERCEDES SAYS A FIX IS STILL NOT READY TO FIX THE RECALL. I'M SCARED THAT I CAN'T TRUST THE SAFETY OF MY CAR IN AN ACCIDENT. HOW CAN MERCEDES GET AWAY WITH TAKING SO LONG? HOW CAN NO REMEDY BE READY YET WHEN MY TOYOTA WAS FIXED YEARS AGO? PLEASE PUT PRESSURE ON MERCEDES. THIS IS REDICULOUS.
Air bags, Nov 14, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF SAN DIEGO, 4750 KEARNY MESA RD, SAN DIEGO, CA 92111, (858) 223-4000) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Nov 13, 2017
TAKATA RECALL. IT'S BEEN 8 MONTHS SINCE I RECEIVED THE RECALL LETTER FROM MERCEDES-BENZ, I ALSO MADE NUMEROUS PHONE CALLS TO MERCEDES-BENZ, ALL I HAVE BEEN TOLD IS THAT MB DOESN'T HAVE THE REPLACEMENT AIRBAG, SO MY CAR STILL HAVEN'T BEEN FIXED.THIS IS A SAFETY ISSUE, IT SHOULDN'T BE TAKING SO LONG, WHO'S GOING TO RESPONSIBLE IF THE PASSENGER GET INJURED DUE TO THE BAD AIRBAG.
Air bags, Nov 13, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF KANSAS CITY, KANSAS CITY, MO 855-979-2458) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Nov 13, 2017
TAKATA RECALL, NEEDS TO BE REPLACED IMMEDIATELY. FEELING VERY UNSAFE DRIVING FAMILY AROUND IN THAT CAR!
Air bags, Nov 12, 2017
TAKATA RECALL
Air bags, Nov 11, 2017
TAKATA RECALL: MY CAR WAS BEING RECALLED ON JAN. 2017, I TRIED TO CONTACT MY NEAREST DEALER, OKEMOS AUTO COLLECTION LOCATED IN OKEMOS, MICHIGAN. BUT THEY KEPT TELLING ME THEY DO NOT HAVE THE AIRBAG PARTS AVAILABLE FROM MANUFACTORY. I FEEL LIKE I'M IN POTENTIAL DANGER ALL THE TIME BUT COULDN'T DO ANYTHING.
Air bags, Nov 10, 2017
TAKATA RECALL
Air bags, Nov 9, 2017
RECEIVED INFORMATION ABOUT REPLACEMENT PARTS IN MARCH 2017 NOT AVAILABLE. NOW IT IS NOVEMBER 2017. NO NOTICE ABOUT PARTS BEING AVAILABLE RECEIVED BY DEALER.
Air bags, Nov 8, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JANUARY OF 2017. THE DEALER (HOUSE OF IMPORTS, 6862 AUTO CENTER DR, BUENA PARK, CA, 90621) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Nov 8, 2017
TAKATA RECALL I CONTACTED MERCEDES BENZ DEALERSHIP IN BAKERSFIELD CA I WAS TOLD MY CAR NEEDED AIRBAGS BUT THEY DID NOT HAVE THEM IN STOCK. I ASKED WHEN THEY WERE EXPECTING THE AIRBAGS TO BE DELIVERED TO SANGERA MERCEDES BENZ THEY SAID TO BE PATIENT AND TO CALL BACK MONTHLY. IT'S BEEN 6 MONTHS. PLEASE HELP IT'S MY FAMILY CAR
Air bags, Nov 8, 2017
I HAVE RECEIVED A LETTER FROM TAKATA RECALL FOR MY MERCEDES-BENZ'S AIRBAG REPLACEMENT.
Air bags, Nov 8, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (KEENAN MOTORS IN DOYLESTOWN, PA 215-348-0800) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Nov 8, 2017
TAKATA RECALL MY VEHICLE HAS BEEN IDENTIFIED AS HAVING TAKATA AIRBAGS WHICH HAVE BEEN DETERMINED TO BE DEFECTIVE. I HAVE CONTACTED THE LOCAL M-B DEALER BUT HAVE BEEN TOLD THEY DO NOT HAVE REPLACEMENT AIRBAGS TO CORRECT THE SITUATION.
Air bags, Nov 7, 2017
TAKATA RECALL - LETTER RECALLING CAR FOR AIR BAG REPLACEMENT WAS RECEIVED FROM MERCEDES BENZ IN MARCH 2017, DIRECTING ME TO WAIT FOR A SECOND RECALL LETTER WHEN A REPLACEMENT IS AVAILABLE. I'VE WAITED 8 MONTHS WITH NO NOTIFICATION TO BRING MY CAR IN FOR THE REPLACEMENT OF THE DEFECTIVE AIR BAG AND MERCEDES BENZ IS NOW DIRECTING ME TO NHTSA FOR REPLACEMENT INFORMATION. WHAT IS MY RECOURSE ON GETTING A REPLACEMENT AIR BAG? I HAVE JUST RECEIVED A NOTICE TK HOLDINGS NOTIFYING ME TO CONTACT MY DEALER TO SCHEDULE A FREE REPAIR.
Air bags, Nov 7, 2017
TAKATA RECALL LOCAL MERCEDES DEALER SAYS THEY DONT HAVE A REPALCEMENT FOR THE RECALL
Air bags, Nov 7, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) HOWEVER THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED SEVERAL MONTHS AGO. THE DEALER MERCEDES-BENZ OF NORTH HAVEN LOCATED AT 620 WASHINGTON AVE, NORTH HAVEN, CT 06473 (203) 239-1313 AND SEVERAL OTHER UNKNOWN LOCATIONS WERE CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THEY RECENTLY RECEIVED A POSTCARD FROM TK HOLDINGS ALERTING THAT THEY HAD FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.