2013 Mercedes-Benz C-Class
Problems, recalls and owner-reported issues
Air bags is the leading concern among 573 owner complaints filed for this model year. This is the 4th highest complaint count among 23 C-Class model years with reports.
Of the 2013 reports, 23 involved a crash and 7 involved a fire. 25 people were injured.
What owners report most often
Recalls and investigations
No safety recalls on file.
Representative owner complaints: air bags
286 reports, newest first. Show all
Air bags, Dec 10, 2018
TAKATA RECALL: LOCAL MERCEDES DEALER IN NAPERVILLE IL IS UNABLE TO PROMPTLY REPLACE THE PROBLEMATIC AIR BAG, GIVING POSSIBLE REPLACEMENT DATE OF SOME TIME IN 2020! WE ARE CONCERNED THAT OUR FAMILY WILL BE IN POTENTIAL DANGER FOR ANOTHER 2 YEARS, WE CARRY A CHILD IN OUR CAR! PLEASE FORCE MERCEDES TO PROMPTLY REPLACE THE AIR BAG. THANKS.
Air bags, Dec 6, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250W. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V430000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTICE IN JANUARY OF 2016. THE DEALER (FLETCHER JONES MOTORCARS, 3300 JAMBOREE RD, NEWPORT BEACH, CA 96200) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOLS CONFIRMS PARTS NOT AVAILABLE. *TT*JB
Air bags, Dec 3, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 17V627000 (AIR BAGS). SMOTHERS EUROPEAN MERCEDES (707-542-4811, LOCATED AT 2880 TALMADGE DR, SANTA ROSA, 95407) STATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD BEEN WAITING OVER A YEAR FOR THE PARTS. THE DEALER INDICATED THAT IT MAY BE ANOTHER SIX MONTHS BEFORE THE PARTS BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Nov 19, 2018
MERCEDES-BENZ CONTACTED ME ABOUT THE RECALL TO FIX THE ISSUE BUT THE RECALL STATES 'RECALL INCOMPLETE REMEDY NOT YET AVAILABLE'. IF THIS IS THE CASE THEN WHY DID THEY CONTACT ME TO SUPPOSEDLY FIX THE ISSUE?
Air bags, Nov 6, 2018
MERCEDES RECALL 17V627 MY WIFE HAS A MATCHING C250 AND FILLED WITH YOU MENTIONING MY VIN AS WELL. YOU CAN FIND HER INFORMATION UNDER YOUR COMPLAINT 11149647. WHEN I RETURNED HOME FROM OUT OF STATE WORK, SHE TOLD ME THE STORY OF HER ATTEMPT TO HAVE THE RECALL REPAIRED THE CRITERIA OF "CONCERN" WAS HAVING THE SRS LIGHT COME ON WHICH IT DID IN HER CAR. WHEN SHE GOT TO ARROWHEAD MB IN PEORIA, THEY WANTED A $175 DX FEE PLUS $400 TO PULL HER BUMPER TO POKE AROUND TO SEE IF A LOOSE PLUG WERE THE PROBLEM, AND SHE REFUSED TO PAY IT BELIEVING THEY WERE SIMPLY TRYING TO RECOUP LABOR COSTS OF FIXING A FEDERALLY MANDATED RECALL. WE DECIDED TO USE MY CAR'S ROUTINE SERVICE AS A TEST AS IT IS ALSO UNDER RECALL. NOT ONLY DID THEY WANT THE MAINTENANCE FEE, BUT ANOTHER $3500 FOR WORK THAT I DID NOT ACCEPT. I WENT TO ANOTHER MECHANIC WHO SAID THE WORK ABSOLUTELY DID NOT NEED TO BE DONE AT THAT TIME AND WE BOTH NOW BELIEVE THAT ARROWHEAD IS FALSELY INFLATING OR DIRECTING CUSTOMERS IN AN ATTEMPT TO RECOUP LABOR COSTS OF FIXING A RECALL. MY RECALL WAS REPAIRED. THIS IS NOW TWO TIMES AND I GUARANTEE WE WILL NOT BE BACK WITH MERCEDES IN THE FUTURE, BUT THIS IS A CRIME AND WE WANT IT INVESTIGATED SO NO OTHER OWNER FALLS FOR THIS BAIT AND SWITCH.
Air bags, Nov 6, 2018
MERCEDES RECALL 17V627 WAS ISSUED SAYING "NO CONCERN UNLESS SRS LIGHT ILLUMINATES." MINE DID. I WENT TO ARROWHEAD MB IN PEORIA WHO WANTED TO CHARGE ME $175 TO DIAGNOSE AND $400 TO PULL THE BUMPER SAYING THEY WERE SURE THAT IT WASN'T THE RECALL CAUSING THE SRS LIGHT TO COME UP BUT NEEDED TO PULL THE BUMPER TO BE SURE. I HAD ANOTHER MECHANIC WITH A COMPUTER PLUG INTO THE MB AND COULD FIND NO OTHER CAUSE. I BELIEVE MB WAS TRYING TO ILLEGALLY RECOUP THEIR LABOR COST FOR FIXING A RECALL. I WOULD NOT ALLOW THEM TO CHARGE ME. MY HUSBAND WAS OUT OF STATE WORKING ON A TRIAL AND I WANTED FOR HIM TO COME HOME AND TEST HIS CAR WITH THE SAME RECALL HIS VIN IS [XXX] AND THE CAR REQUIRED REGULAR SERVICE AND MB TRIED TO UPCHARGE HIM $3500 FOR WORK THAT DIDN'T NEED TO BE DONE WE BELIEVE TO RECOUP THE LABOR IN FIXING A RECALL. WE LEASED THESE CARS AND THEN BOUGHT THEM OUTRIGHT FROM ARROWHEAD BOTH AT ONCE AND SERVICE HAS STEADILY DECLINED AND THE UNNECESSARY UPCHARGES BOTH AT ONCE, LEAD US TO BELIEVE THEY ARE TRYING TO RECOUP FOR FIXING A RECALL. MY BEST GUESS IS THE 400 WAS TAKEN IN MARCH OF 2018. I CANNOT FIND THE DATE IN MY EMAIL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Air bags, Nov 2, 2018
I HAVE A PENDING RECALL AND CONTACT THE MERCEDES BENZ BUT THEY SAID THIS RECALL WILL NOT BE FIXED UNTIL SEPTEMBER OF 2019. EVEN THEY SAY IS SAFE TO CONTINUE TO DRIVE THIS CAR, I WOULD LIKE TO TRADE-IN, BUT BECAUSE I HAVE THIS RECALL OPEN, I AM HAVING MY CAR DEPRECIATED BY AT LEAST $2,000. I WOULD LIKE TO HAVE THIS RECALL COMPLETED ASAP OR HAVE SOME COMPENSATION BY MERCEDES BENZ DUE TO THE FACT THAT I DON'T FEEL SAFE TO KEEP DRIVING THE CAR AS IS.
Air bags, Oct 29, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER SKYLAND AUTO GROUP (255 SMOKEY PARK HIGHWAY, ASHEVILLE, NC 28806 (828)-667-5213) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Oct 26, 2018
TAKATA RECALL. THERE IS A RECALL ON MY VEHICLE FROM JAN 2016 WITH POSSIBLE SERIOUSLY INJURY OR DEATH WITH NO REMEDY TO THIS DAY. PLEASE ASSIST THANK YOU
Air bags, Oct 3, 2018
TAKATA RECALL FROM YOUR WEBSITE: JAN 10,2016 MANUFACTURER RECALL NUMBER 2018030004 NHTSA RECALL NUMBER 18V043 RECALL STATUS RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE ALMOST 3 YEARS AND THEY HAVE NO REMEDY. THIS IS A DANGEROUS SITUATION THAT SHOULD HAVE BEEN RESOLVED BY NOW.
Air bags, Oct 2, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER (W SIMONSON MERCEDES-BENZ, 1626 WILSHIRE BLVD, SANTA MONICA, CA 90403, 855-677-2690) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Sep 30, 2018
I HAVE INSISTED ON SEVERAL OCCASIONS THAT MERCEDES DEALERSHIP AT OXNARD, CA TO FIX THE RECALL OF THE AIRBAG. FOR THE YEAR AND A HALF 2016-TO 2018, IT HAS NOT BEEN REPAIRED DUE TO " LACK OF REMEDY" TO HAVE PARTS/FIX THE RECALL. I AM COPYING THIS MESSAGE TO MY ATTORNEYS. IN THE CASE OF A FATAL COLLISION AND AIRBAG NOT DEPLOYED PROPERLY TO SAVE MY LIFE, I AM EMPOWERING MY DAUGHTER AS MY ONLY HEIR TO ENVOKE THE MOTHER OF THE LAWSUITS. I WILL INSTRUCT TO INVOKE STATUTORY SANCTIONS AGAINST EVERY GOVERNMENT ENTITY THAT PASSIVELY /NEGLIGENTLY ALLOWED THE MALFUNCTIONED EQUIPMENT RELEASED ON THE ROADS. THAT WILL BE A NEGLIGENCE PER SE FOR THE STARTERS. IF THE TAKATA AIRBAG MANUFACTURER ALREADY BANKRUPT, THE MERCEDES WILL BEAR FULL RESPONSIBILITY. GOD HELP YOU.
Air bags, Sep 29, 2018
I HAVE INSISTED ON SEVERAL OCCASIONS THAT MERCEDES DEALERSHIP AT OXNARD, CA TO FIX THE RECALL OF THE AIRBAG. FOR THE YEAR AND A HALF 2016-TO 2018, IT HAS NOT BEEN REPAIRED DUE TO " INABILITY" TO HAVE PARTS/FIX THE RECALL. I AM COPYING THIS MESSAGE TO MY ATTORNEYS. IN THE CASE OF A FATAL COLLISION AND AIRBAG NOT DEPLOYED PROPERLY TO SAVE MY LIFE, I AM EMPOWERING MY DAUGHTER AS MY ONLY HEIR TO ENVOKE THE MOTHER OF THE LAWSUITS. I WILL INSTRUCT TO INVOKE STATUTORY SANCTIONS AGAINST EVERY GOVERNMENT ENTITY THAT PASSIVELY ALLOWED THE MALFUNCTIONED EQUIPMENT RELEASED ON THE ROADS. THAT WILL BE A NEGLIGENCE PER SE FOR THE STARTERS. IF THE TAKATA AIRBAG MANUFACTURER ALREADY BANKRUPT, THE MERCEDES WILL BEAR FULL RESPONSIBILITY. GOD HELP YOU.
Air bags, Sep 13, 2018
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LOKEY MERCEDES-BENZ (19820 US HWY 19 N, CLEARWATER, FL 33764, (727) 362-6657) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Sep 11, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF PEMBROKE PINES (14199 PINES BLVD, PEMBROKE PINES, FLORIDA 33027, (954) 644-5035) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE DEALER FURTHER STATED THAT THE PARTS WOULD BECOME AVAILABLE IN MARCH OF 2019. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Aug 23, 2018
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 17V627000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ LAGUNA NIGUEL (1 STAR DR, LAGUNA NIGUEL, CA 92677, (949) 416-2438) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Aug 22, 2018
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250W. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 17V627000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER (MERCEDES-BENZ OF FT. LAUDERDALE, 2411 S FEDERAL HWY, FORT LAUDERDALE, FL 33316) STATED THAT THE PARTS WERE NOT AVAILABLE TO DO THE REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 18V043000. PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 17V627000.
Air bags, Aug 20, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 17V627000 (AIR BAGS). THE CONTACT CALLED THE MERCEDES BENZ SANTA BARBARA DEALER (805-563-4281, 402 S HOPE AVE STE D, SANTA BARBARA, CA 93105) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). FE
Air bags, Aug 17, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF ORLANDO (810 N ORLANDO AVE, MAITLAND, FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT WAS INFORMED BY THE MANUFACTURER'S REPRESENTATIVE THAT NHTSA DISTRIBUTES THE PARTS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Air bags, Aug 10, 2018
I WENT TO AN AUTHORIZED MB DEALER AND THEY DID THE RECALL FOR THE STEERING COLUMN BUT NOT FOR THE AIR BAGS. I ALSO BELIEVE A RECALL SHOULD BE MADE DUE TO THE FACT THAT OIL HAS SIPHONED ITS WAY UP THE CAM MAGNETS AND SOLENOIDS THRU THE ENGINE WIRING HARNESS TO THE MAIN FUEL COMPUTER AND HAS CAUSED THE ENGINE TO BE OUT OF TIMING. ACCORDING TO YOUR AUTHORIZED DEALERSHIP'S TECH THIS COULD CAUSE THE ENGINE TO SEIZE. ACCORDING TO RESEARCH THIS IS A KNOWN DEFECT WITH RECALLS FOR OTHER ENGINES BUT IS STILL HAPPENING ON NUMEROUS MERCEDES BENZ VEHICLES.
Air bags, Aug 6, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE NOT AVAILABLE. THE DEALER (MERCEDES-BENZ OF FAIRFIELD, 2950 AUTO MALL PKWY, FAIRFIELD, CA 94533, 707-430-0101) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT CONSUMER STATED REPAIR NEW 2 FRONT RECALL DONE 8/8/2018 TIRES INSTALLED 9/14/18. UPDATED 10/22/18*JB
Air bags, Jul 18, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 17V627000 (AIR BAGS). THE CONTACT CALLED THE MERCEDES-BENZ OF SAN DIEGO DEALER AT 858-569-6900 (LOCATED AT 4750 KEARNY MESA RD, SAN DIEGO, CA 92111) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS).
Air bags, Jul 17, 2018
TAKATA RECALL SEE ATTACHED DOCUMENT: TAKATA - NOTE TO LOCAL DEALERSHIP
Air bags, Jul 13, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE DEALERS (MERCEDES-BENZ OF GREENWICH, 261 WEST PUTNAM AVENUE, GREENWICH, CT 06830, (203) 295-3125 AND MERCEDES-BENZ OF FAIRFIELD, 165 COMMERCE DR., FAIRFIELD, CT 06825, (203) 583-4467) WERE UNABLE TO DETERMINE WHEN THE PART WOULD BECOME AVAILABLE TO SCHEDULE THE RECALL REPAIR. IN ADDITION, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE MANUFACTURER WAS CONTACTED CONCERNING BOTH RECALL REPAIRS AND CONFIRMED THAT PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS).
Air bags, Jul 10, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MBUSA CUSTOMER SERVICE HOTLINE WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE LOCAL DEALER WAS NOT CONTACTED REGARDING PART AVAILABILITY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.