2013 Mercedes-Benz C-Class
Problems, recalls and owner-reported issues
Air bags is the leading concern among 573 owner complaints filed for this model year. This is the 4th highest complaint count among 23 C-Class model years with reports.
Of the 2013 reports, 23 involved a crash and 7 involved a fire. 25 people were injured.
What owners report most often
Recalls and investigations
No safety recalls on file.
Representative owner complaints
573 reports, newest first.
Air bags, Oct 7, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V043000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HENDRICK MOTORS MERCEDES-BENZ (5201 EAST INDEPENDENCE BLVD, CHARLOTTE, NC 28212) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Oct 4, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF SAN ANTONIO AT 210-920-3237 (LOCATED AT 9600 SAN PEDRO AVE, SAN ANTONIO, TX 78216) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF*JB
Air bags, Oct 3, 2019
TL* TAKATA RECALL THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE AUTOMASTER (3328 SHELBURNE RD, SHELBURNE, VT 05482, (802) 985-8411) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Oct 3, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) WAS RECEIVED. AFTER CONTACTING THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE NOT AVAILABLE. THE LOCAL DEALER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Oct 2, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND STATED THAT THE REMEDY WAS UNAVAILABLE. THE DEALER WAS UNSURE OF WHEN THE REMEDY WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Fuel/propulsion system, Sep 30, 2019
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. WHILE DRIVING APPROXIMATELY 55 MPH AND UP, THE VEHICLE FAILED TO SHIFT GEARS AUTOMATICALLY IN ORDER TO ACCELERATE CORRECTLY. THE CONTACT TOOK THE VEHICLE TO MERCEDES-BENZ OF ARROWHEAD (LOCATED AT 9260 W BELL RD, PEORIA, AZ 85382, 623-806-8764) WHERE IT WAS DIAGNOSED THAT THE HIGH-PRESSURE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Air bags, Sep 24, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF SOUTH ORLANDO (4301 MILLENIA BLVD, ORLANDO, FL 32839, (407) 374-0033) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Fuel/propulsion system, Sep 19, 2019
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD NOT IMMEDIATELY ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. AFTER TURNING THE ENGINE OFF AND BACK ON MULTIPLE TIMES, THE VEHICLE WOULD OPERATE NORMALLY. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER (CROWN EURO CARS, 8302 US HIGHWAY 19 N., PINELLAS PARK, FL) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. *DT
Air bags, Sep 19, 2019
2013 MERCEDES BENZ 300C. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR.*JS
Air bags, Sep 17, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 19V010000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF CATONSVILLE AT 410-788-7744 (LOCATED AT 6631 BALTIMORE NATIONAL PIKE, CATONSVILLE, MD) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR 19V010000 (AIR BAGS) AND PARTS DISTRIBUTION DISCONNECT FOR 17V627000 (AIR BAGS).
Structure, Sep 16, 2019
INTERIOR DOOR HANDLE ON DOORS, SPECIFICALLY THE DRIVER SIDE DOOR, WILL BREAK, AND THE PERSON IS UNABLE TO GET OUT OF THE CAR. THIS IS A VERY SERIOUS MATTER, BUT MERCEDES BENZ COMPANY HAS NOT PUT OUT A RECALL ON THIS. MANY OWNERS HAVE COMPLAINED ABOUT THIS ISSUE WITH NO RESULTS. THE OWNERS HAVE TO PAY FOR THIS OUT OF POCKET, AND IT IS COSTLY. I FEEL AS IF THIS SHOULD BE A RECALL ISSUE, BECAUSE IT POSES AN HAZARD OF GETTING OUT THE CAR IF THE CAR IS IN AN ACCIDENT OR WORSE, CATCHES ON FIRE. AND YES, MY DOOR HANDLE ON THE DRIVER SIDE OF MY 2013 C300 IS BROKE, AND HAVE BEEN QUOTED BY THE DEALERSHIP THAT IT WILL COST ME $1100 TO REPAIR.
Air bags, Aug 26, 2019
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300W4. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). MERCEDES-BENZ OF CHERRY HILL (2151 NJ-70, CHERRY HILL, NJ 08002, 856-663-3200) AND THE MANUFACTURER WERE CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Aug 21, 2019
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V043000(AIR BAGS). DICK DYER MERCEDES-BENZ VOLVO (5825 TWO NOTCH RD, SUITE A, COLUMBIA, SC 29223, 803-786-8888) WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PART WOULD NOT BE AVAILABLE UNTIL MAY OF 2020. THE CONTACT WAS REFERRED TO NHTSA TO FILE A COMPLAINT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Aug 21, 2019
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF DELRAY (1001 LINTON BLVD, DELRAY BEACH, FL 33444, (561) 291-6095) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.
Air bags, Aug 20, 2019
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT THERE WAS A MANUFACTURERS RECALL RELATED TO THE AIR BAGS HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE RECALL INFORMATION WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Aug 19, 2019
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED A RECALL NOTIFICATION ON NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS REMEDY NOT AVAILABLE.
Air bags, Aug 19, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VIN DEVERS AUTOHAUS OF SYLVANIA (LOCATED AT 5570 MONROE STREET DRIVEWAY 1, SYLVANIA, OH 43560, (888) 847-9535) WAS CONTACTED BY PHONE AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Aug 13, 2019
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. EL DORADO HILLS MERCEDES-BENZ (1000 MERCEDES LN, EL DORADO HILLS, CA 95762, (888) 773-3154) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN. *TT *AS
Air bags, Aug 12, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT MERCEDES-BENZ OF GAINESVILLE (LOCATED AT 4000 N MAIN ST, GAINESVILLE, FL 32609, (352) 363-2677) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAS NOT BEEN MADE AWARE OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. DP *TT*JB
Air bags, Aug 8, 2019
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN AN UNKNOWN RECALL REGARDING THE AIR BAGS, BUT THERE WAS NO REMEDY FOR THE DEFECT. THE MANUFACTURER AND MERCEDES-BENZ OF RICHMOND (225 W BROAD ST, HENRICO, VA 23294, (804) 755-9300) WERE CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TT *TR
Engine, Jul 24, 2019
LOUD RATTLE AT COLD START UP THAT LAST FOR APPROXIMATELY 5 SECONDS. DIAGNOSED BY SEVERAL MECHANICS AS A KNOWN ISSUE WITH CAM SHAFT VVT. CAM SHAFT ADJUSTER
Air bags, Jul 22, 2019
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEES MERCEDES-BENZ OF RALEIGH (5607 CAPITAL BLVD, RALEIGH, NC 27616, (919) 573-5050) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE AND DID NOT KNOW WHEN THEY WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Jul 18, 2019
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT STATED THAT THE RECALL NOTIFICATION WAS RECEIVED A FEW YEARS AGO. THE CONTACT SPOKE WITH MERCEDES-BENZ OF MANCHESTER (875 GOLD STREET, MANCHESTER, NH 03103, (603) 669-6788), BUT THEY DID NOT HAVE ANY INFORMATION REGARDING THE REMEDY. THE RECALL WAS STILL UNDER LITIGATION WITH TAKATA. THE DEALER STATED THAT ONCE A RESOLUTION WAS DETERMINED, THEY WOULD KNOW HOW TO PROCEED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Engine, Jul 15, 2019
WHEN THE VEHICLE IS STATIONARY, IT TAKES FOUR CLICKS TO TURN OVER. AFTER TURNOVER, IT IDLES ROUGH, AND MAKES A RATTLE NOISE AROUND 1500 RPM. MERCEDES RAN A DIAGNOSTIC AND SAID IT WAS A P034062 CODE AND RECOMMENDED REPLACING CAMSHAFT ADJUSTERS AND CAMSHAFT ADJUSTER MAGNET AND SEALS. THE COST WAS $4500. THIS IS A VERY COMMON PROBLEM IN THESE MERCEDES AND I BELIEVE THEIR SHOULD BE A RECALL AS THIS COULD CAUSE ENGINE DAMAGE WHILE DRIVING OR POSE A SIGNIFICANT SAFETY ISSUE.
Air bags, Jul 15, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.